Best Samsung Side by Side Fridges / Refrigerators

I am extremely disappointed with Samsung’s installation service and customer support. We paid for fridge installation, but the technician only… Read more

connected the power and water supply, incorrectly told us the filter was internal, and left after advising us to run 4–5 gallons of water before use.

After discovering the filter packed separately, we spent almost two hours contacting customer service, searching online instructions and watching videos before finally installing it ourselves. The instructions were unclear, and customer service repeatedly told us that filter installation was not included. We were asked to book another appointment, which would mean going through another process and potentially paying again. Why was this not clearly explained when we booked and paid for installation?

To make matters worse, water started leaking after we installed the filter. The water connection had been fitted by the Samsung technician, yet it was not properly installed.

This experience has been frustrating, time-consuming and unacceptable. I expected professional installation and proper support from Samsung I request that Samsung resolve the leakage issue at no additional cost and review its installation process to prevent other customers from experiencing the same problem.

The fridge is over 12 months old and we have had issues from the first month of use! Clattering from the fridge has been so loud you can hear it… Read more

through the house. We have had 4 visits from different Samsung recommended technicians! We have had fans replaced, fans adjusted, a new compressor! The technicians recommend a new fridge as they all believe it is faulty! Calls to the service centre are a waste of time! We have had many! We just go around in circles. No result after 12 months. The cost of all the call outs from technicians and spare parts could have paid for a new fridge! Don’t buy Samsung!

Great until it wasn't! – I purchased this fridge a month and a half ago. Being a Samsung enthusiast, I was excited for our purchase. Funny enough the thing I love most about… Read more

this fridge is the one thing that has broken. I wish I did more research prior to purchasing this fridge as now it's apparent that this problem we are having is a common occurrence. The Ice dispenser is not dispensing ice and the ice flap that will usually open when dispensing the ice is opening and closing continually. After one night of it opening and closing it is now making this horrid screeching noise along with the noise the flap was originally making. I have called The Good Guys to put in a warranty claim and now awaiting a call from Samsung for someone to come and fix the problem. Quite frustrating as we now have to listen to this extremely annoying sound over the weekend, The Good Guys tell me I should hear from Samsung on Tuesday given it's Friday today. The other thing I'm stressed about is the fact this has happened so early on, how many more times is this going to happen!? I hope not ever but I don't like the odds of that given I have only had this fridge for 1.5 months! My last fridge lasted 16 years before it died on me, I was so excited to start fresh with this new fridge and have a nice long life with it! Now I'm just feeling stressed and anxious about my purchase, is this something I'm going to have to deal with for the life of the fridge!? At the moment I'm feeling really robbed as a customer and honestly, I wish I could just get a refund or an exchange as I have lost all hope in this product. I understand that a refund isn't really on the cards and the company have an obligation to fix it but at this stage all I'm feeling is buyers regret, it's not fair that a customer doesnt have the right to a refund straight off the bat on a product that has a known fault. Extremely disappointed, frustrated and annoyed to say the least.