Best Neptune Blanket Weighted Blankets

I would not recommend this product. It gets very hot and traps heat, making it uncomfortable to use. The return policy is also very poor. Customers… Read more

are required to pay for return shipping themselves, and refunds are only issued as store credit. The cost to send the blanket back was almost half the price of the product, so I ended up not pursuing the return. There was also a lot of back and forth via email, but the instructions were unclear and incomplete. This resulted in multiple emails just to understand the process, without any real progress—only to be offered store credit in the end.Based on this experience, I have no interest in purchasing from them again. Wish I did check on Product Review before buying, Now I am stuck with the blanket

Silk Sleep Range discussion. I purchased what I thought was the full range (item was showing as on sale from $79 to $29). Which at $79 full price,… Read more

we would assume that is the full set. The online shop shows the “Range” and then when you click in, the pictures and details show all 3 items, then you have the option to pick the eye mask and colour (no option to buy “full range, or items separately). So I thought I was buying the full range, but nope it’s just the sleep mask. The conversation between myself and [Name Removed] was more directed toward how I only purchased the eye mask… rather than understanding how this could be a misunderstanding for future customers or how they could improve. Or apologising for any misunderstanding and offering the other items at either a discount or at no cost (I have dealt with amazing customer service before!). When I asked if I could return the item for a refund, I was told that under discretion only, they allow returns of some items for store credit not refunds.. I purchased the acupressure mat too - no issue with the item. I would not recommend buying through Neptune Blanket as a result and will personally shop elsewhere for gifts/future purchases.