Best Neptune Blanket Weighted Blankets

Blanket is weighted alright. A lot heavier than I expected it to be haha. I will admit I am not a fan of Neptune's courier company of choice (courier… Read more

please) and they lost my blanket so I got it just over a week late. On arrival the box was broken, so lucky Neptune package it in a bag. N.B. I have not complained about the items state on arrival.

Once I received the blanket and used it I am happy with my purchase. The only complaint I have is that there seems to be something (a weight maybe) still in its plastic and it does make a noise depending. The blanket does have a zip but i have not had time to try and fix the problem.

I have attached images of the damaged box as it was on arrival.

Silk Sleep Range discussion. I purchased what I thought was the full range (item was showing as on sale from $79 to $29). Which at $79 full price,… Read more

we would assume that is the full set. The online shop shows the “Range” and then when you click in, the pictures and details show all 3 items, then you have the option to pick the eye mask and colour (no option to buy “full range, or items separately). So I thought I was buying the full range, but nope it’s just the sleep mask. The conversation between myself and [Name Removed] was more directed toward how I only purchased the eye mask… rather than understanding how this could be a misunderstanding for future customers or how they could improve. Or apologising for any misunderstanding and offering the other items at either a discount or at no cost (I have dealt with amazing customer service before!). When I asked if I could return the item for a refund, I was told that under discretion only, they allow returns of some items for store credit not refunds.. I purchased the acupressure mat too - no issue with the item. I would not recommend buying through Neptune Blanket as a result and will personally shop elsewhere for gifts/future purchases.