2Latitude 28 Degrees Global Platinum Mastercard

Latitude 28 Degrees Global Platinum Mastercard

 Verified
3.7

1,868 reviews · Statistics

PositivevsNegative
66% · 1,224520 · 28%

Transparency
4.1 (1,127)
Customer Service
4.1 (1,159)
Rates and Fees
4.3 (1,154)
Rewards
2.5 (239)
Online Experience
4.0 (1,121)
Application Process
4.4 (960)
No Annual Fee
No International Transaction Fees
No Currency Conversion Fees
Reviewers complain about fees when paying off the card (e.g. $0.95 BPAY fee)
Website and app experience seen as sub-par
See the Best Credit Cards in 2024 as rated by Australians on ProductReview.com.au.

Details

CategoryNo Annual Fee Credit Cards and Frequent Flyer & Travel Credit Cards
Card TypeMastercard
BenefitsNo Foreign Transaction Fee
Minimum Credit Limit $6,000
Additional Cardholders 1
Additional Cardholder Fee $0 p.a.
Minimum Repayments2.5%
Contactless PaymentsApple Pay, Fitbit Pay, Garmin Pay, Google Pay and Samsung Pay
Rates & Fees
Purchase Rate21.99% p.a.
Cash Advance Fee3%
Late Payment Fee$35
Annual Fee$0 p.a.
Foreign Transaction Fee 0%
Overseas ATM Withdrawal Fee$0
Interest Free Period 55 days
Cash Advance Rate21.99% p.a.
Release date
Visit official website

Contact info for Latitude 28 Degrees Global Platinum Mastercard

Mon8:30 am - 6:00 pm
Tue8:30 am - 6:00 pm
Wed8:30 am - 6:00 pm
Thu8:30 am - 6:00 pm
Fri8:30 am - 6:00 pm
SatClosed
SunClosed
  • ABN: 42008583588

Reviews

1,868 reviews
Wendy
Wendy
 

Language Barrier

Great Card but lets be fair........
Employ people in customer service who you can understand & in turn understand you. SIMPLE!! Show details
Gaile White
Gaile WhiteQLDSouth East Queensland, QLD8 posts
 
Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Tak
TakNSWSydney, NSW3 posts
 
Lauren
Lauren
 

Worst customer service, not worth it

Worst customer service I have ever experienced. Have had 8 cards sent with different pins when I only needed one card! Different advice every time, staff are poorly trained. Have hung up on me when asking questions. Despite being a great card to use whilst travelling. Has taken the company 5 months to inform me of fraudulent transactions and when calling the department back I cannot get through to them to investigate this. I will be cancelling this card (as soon as they get back to me regarding the transactions..) as the customer service is below average. Show details
Rates and Fees
Application Process
mikema
mikema54 posts
 
Rates and Fees
Rewards
Application Process
Shane
ShaneSAMetropolitan Adelaide, SA
 

Pick a different Card, certified scammers

Misleading repayments results in unwanted interest charges, for a card with no loyalty program I advise an international cash card over these crooks.
Abbas
AbbasVICGreater Melbourne (Metropolitan), VIC23 posts
  Verified
Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
ANON
ANON5 posts
 
Transparency
Customer Service
Rates and Fees
Online Experience
Gary Fresle
Gary FresleWAPerth, WA4 posts
 

Poor customer service

I got to my overseas hotel and my card was denied.
I had spoken with their customer service dept and advised of my overseas trip and sorted a previous issue.
My card was blocked although having plenty of credit and my balance cleared monthly.
Their customer service dept is only available business eastern states times and not 24 hour and you can be on hold for a very very long time. Show details
Nikki
NikkiQueensland
 

Transfer of money takes 6 days

We are currently in the USA 2 days before Christmas and have no money because Latitude take 6 days to transfer the money onto the card. I can't tell you how annoyed I am and being this close the Christmas I have no idea when this transfer will actually happen. Beware of this when you sign up. The money has been taken from my account and is showing as a deposit on the Mastercard but our funds available are $0. We had to call Australia to find out why we have no money they told us it would take up to 6 days. Terrible policy when most people using this card are travelling abroad and have no other options. Show details
Transparency
Customer Service
Rates and Fees
Online Experience
Application Process
Tariq
TariqSchofields5 posts
 

Worst Customer Service - Card stops working suddenly

I have been having problems with this card. The Fraud department will just block your card and when you call to get it unlocked...good luck. Been trying to speak to the Customer Service for last two weeks but no luck still. Will be closing this card soon. No point in saving few bucks when you end up spending much more valuable time chasing the so called "Customer Service". Show details
Application Process
K danial
K danial
 

too bad customer service

Hi, I was traveling to USA, card stopped many times, I added it to my phone wallet, and worked at some stores and some not, and since i am overseas why the bank can't communicate with emails, why does the bank expect to have my phone open for roaming with extra charges, when i called from overseas been on phone for 30 minutes, paid US$92 just for these period waiting and talking, try to find your way for online chat , good luck, no HOPE at all , gets you always to zero point and regret getting this card , poor service , even when I managed to go online with them , they insist to send me SMM instead of email to verify me , very poor app, needs lots of work , so they would have identified me while being overseas by the application Show details
Transparency
Rates and Fees
Application Process
Chris
Chris3 posts
 

Zero support, useless card

I called to report the fact that the security code for a transaction hadn't come through. When I finally got to speak to a human all I was told was that 'yes, a lot of people have that, it's a known issue'. When would it be fixed? 'No idea'. Promised a call back within 24 hours, no response. So I have a card I can't use and no sign of support. Looking for an alternative Show details
Barzan
BarzanQLDSouth East Queensland, QLD8 posts
 

Poor security, close your account with them otherwise you exposed

Anybody anywhere can unlawfully withdraw fund from your account. I had quite few bad experiences of non authorised withdrawal with no effective action taken by the Lattitude. They have a tendency to ignore your concerns.
Transparency
Customer Service
Rates and Fees
Online Experience
Michelle L.
Michelle L.2 posts
 

Worst customer service

They have the worst customer service. They do not listen to your concerns and then keep repeating the same things over and over again. Getting one approved is extremely difficult and they keep asking for more and more documents. They also hang up on you and then do not call you back. Show details

Questions & Answers

Allison L.
Allison L.

Has anyone used this card in the US recently?

Loretta
Loretta

does this card have frequent flyer points

WheresBear
WheresBear  

No it does not.

sbrabazon022
sbrabazon022

Additional card PIN change

Extra Information

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Latitude Infinity Rewards Visa
Bankwest Zero Platinum MasterCard
St.George No Annual Fee
American Express Low Rate

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