2Latitude 28 Degrees Global Platinum Mastercard

Latitude 28 Degrees Global Platinum Mastercard

 Verified
2Latitude 28 Degrees Global Platinum Mastercard
3.6

1,882 reviews

PositivevsNegative
65% · 1,225533 · 28%

Transparency
4.1
Customer Service
4.0
Rates and Fees
4.3
Rewards
2.5
Online Experience
4.0
Application Process
4.4
No Annual Fee
No International Transaction Fees
No Currency Conversion Fees
Reviewers complain about fees when paying off the card (e.g. $0.95 BPAY fee)
Website and app experience seen as sub-par

Details

CategoryNo Annual Fee Credit Cards and Frequent Flyer & Travel Credit Cards
Card TypeMastercard
BenefitsNo Foreign Transaction Fee
Minimum Credit Limit $6,000
Additional Cardholders 1
Additional Cardholder Fee $0 p.a.
Minimum Repayments2.5%
Contactless PaymentsApple Pay, Fitbit Pay, Garmin Pay, Google Pay and Samsung Pay
Rates & Fees
Purchase Rate21.99% p.a.
Cash Advance Fee3%
Late Payment Fee$35
Annual Fee$0 p.a.
Foreign Transaction Fee 0%
Overseas ATM Withdrawal Fee$0
Interest Free Period 55 days
Cash Advance Rate21.99% p.a.
Release date
Visit official website

Contact info for Latitude 28 Degrees Global Platinum Mastercard

Mon8:30 am - 6:00 pm
Tue8:30 am - 6:00 pm
Wed8:30 am - 6:00 pm
Thu8:30 am - 6:00 pm
Fri8:30 am - 6:00 pm
SatClosed
SunClosed
  • ABN: 42008583588

Reviews

1,882 reviews
James58662
James58662
 

Security Risks!!!

Latitude 28° Finance recently blocked my card, citing a "technical error." After spending an hour on the phone, they unblocked it without proper investigation. Soon after, I found unauthorized transactions on my account. It turns out the block wasn't just a glitch—I was being scammed!

Unblocking my card without checking for fraud exposed my account to these unauthorized charges. Now I’m stuck disputing these transactions and won't get my money back for weeks. This highlights serious security issues at Latitude 28°. They need to improve their protocols to protect customers from fraud. Show details

orbweavez
orbweavezSydney, NSW37 posts
 
Transparency
Customer Service
KevO
KevOCanberra 2600, ACT2 posts
 
Rates and Fees
Application Process
Amin
AminSydney, NSW2 posts
 
Transparency
Dean
Dean
 

Not recommended

Absolute woeful customer service. Have been following up a fraudulent transaction I disputed for over 2 months. Suggest you take your business elsewhere. Show details
melir
melir19 posts
 

Terrible financial product

We couldn’t make repayments while overseas. It was not possible to contact this company while overseas. There are so many issues with this product. Please don’t use it and don’t let your kids use it. Show details
Application Process
melir
melir  
More
Nick M
Nick MSydney, NSW11 posts
 

like a scam call centre

Chatbot, [Content Removed] flute music on hold, and dial up voip service.
How does service still exist?
So all I wanted was to put the card into a google wallet.
No luck there but lots of on hold music.
They wanted the serial number of my phone.
I feel like I just dealt with a scam centre from Mumbai

After 3 calls and 2 hours no luck.
Banking ombudsman for you . Show details

David M
David M3 posts
 

Product fine. But no CSV statements or direct form contact

While I have no qualms about the product itself, some administration tasks need improving:

1. You can't download CSV statement data. You are stuck with PDFs. It's like being in 2003.
2. You can't contact Latitude via a form once logged in. Terrible. Show details

Grandite
Grandite2 posts
 

good experience

I've been using this for probably a decade. Compared to my other credit cards, no issues here, unless you forget to pay them back at the end of the month. But I suspect that's universal for all credit cards. I haven't actually had to interact with their customer service agents, so I wouldn't know about that side of the experience.
Shelby
ShelbyPerth, WA3 posts
 
Transparency
Customer Service
Online Experience
Toby D.
Toby D.2 posts
 

Poor phone lines to call centre are to be avoided

I was going to apply for the Latitude 28 card but after reading the reviews here, and particularly comments about the poor quality phone lines to the call centre, I have decided not to. I have had to deal with overseas call centres before where the phone lines are very poor and it is a very frustrating experience. The comments about the poor service level generally has also put me off.
David W
David WSydney Surrounds, NSW2 posts
 

The service centre is absolutely useless

Received my new M/C, and after activating said card, wanted to access my online acct. Went through the registering process but when I tried to login, Latitude wouldn't accept any verification code despite my re-registering/ re-setting pw's multiple times and at least 10 times under the " guidance" of Latitude service centre reps. Have spoken to 7 different reps over the course of 10 days or so and none of them could resolve the problem nor would they transfer me to the IT team. The best they could offer was to recommend that I wait 3-5 days and see if the IT team contacts me re the problem. So much for being a customer for the last 10+ yrs. Show details
Transparency
Customer Service
Jesse
JesseSouth East Queensland, QLD4 posts
 

Support terrible. Customer infrastructure terrible

Support is terrible. I need to upload further information and requested a way to do so as instruction from their risk team. they wouldn’t allow me any way to do so. So now my application has just sat pending for nearly 10 business days. Show details
Transparency
Jesse
Jesse  
More
Mike S.
Mike S.Canberra 2600, ACT15 posts
 
Transparency
Customer Service
Rates and Fees
Online Experience
Syd R.
Syd R.Sydney Surrounds, NSW2 posts
 
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process

Questions & Answers

Marcen e.
Marcen e.

I was scammed on bitcoin investment over $50k and I was able to get back my money through the help of mbiserviceslimited . org

Libby B.
Libby B.

Hi can I use my Latitude 28 global platinum Mastercard in supermarkets?.

Allison L.
Allison L.

Has anyone used this card in the US recently?

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