360 S10
Verified3 reviews
- Daily
- ·
- Several times a week
Bought mine in September 2021 and got a battery abnormal a in June 2025 and struggled with their support services. After long debate they suggested a new battery. I bought a new battery and didn't solve the issue and then they turned around and said sorry it's over warranty we can't help. So end of it lifetime span for me was 3 years and 9 months. Cost was 899 Australian dollars.
Purchased in for $899.
- Product is used: Several times a week
- Pet Owner: Yes
- Floor Type: Carpet, Linoleum, Tiles and Wood
- System Errors: Occasionally
Ok for a while the 2 repairs and no replacement parts – Have had our S10 for just over a year. There have been numerous issues, slow roll out of fixes. Has been back for a repair when it just stopped working. Buyer beware, you can not get any parts for this without buying a full kit for approx $100. All I need is a side brush, but I have to pay $100.
Purchased in for $899.
- Product is used: Daily
- Pet Owner: Yes
- Floor Type: Linoleum
- System Errors: Often
Wish we had never bought it – We have had this one for just over a year and had nothing but problems with it from 4 days after it arrived. We have done numerous software updates and sent it back for repairs twice. Just recently got it back from repair (2 days ago) and its dropping debris all over my house, so its clearly not repaired. We have had to log numerous defects with 360, and they refuse to acknowledge that ours is a lemon and send us a replacement. Have lodged a complaint with the ombudsman.
Purchased for $900.
- Product is used: Daily
- Pet Owner: Yes
- Floor Type: Tiles and Wood
- System Errors: Often
Thank you, order 1853. It came back on Friday from the second round of repairs. We have asked numerous times for a replacement unit as it's clear this one is faulty and has been since it arrived.
Summary of complaint: It will randomly stop vacuuming and just go dormant. It has been constantly dropping the connection to the app. There have been battery issues (which it was sent back for and supposedly had a replacement battery supplied). The most recent issue is that we lost all mopping functionality, as well as ability to connect it to the controlling app. Without the app, we are unable to use most of the unit's features. The unit retails for $1000 (purchased on sale) - I would expect to get more than 12m of use out of it. In the 12 months of use we have had to contact the service/help department, dates listed below, for an assortment of issues of connectivity dropping, random stoppages, functionality loss and battery issues. Dates - 27/10/21, 09/11/21, 30/11/21, 2/1/22, 15/6/22 and 29/11/22. And then most recently had to send it off as it no longer mops and wouldn't connect to wifi. Just received it back Friday and it is dropping debris all over my house. After cleaning the dust bin has no dirt in it - so I assume it's not sucking now, although the mop is working again so they got it half fixed.
Hi Shell, Now that we have more info's and your order number, we shall follow up with our service team. Rest assure we'll do our best to resolve your problem in a timely manner. We appreciate your patience and truly sorry for troubles.
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Hi Shell, Thank you for bringing to our attention and we apologized for the issue. Our service team always has customer and quality of service as a priority. If you could provide us with your order number, we will investigate your concern further. Thank you Bell and hope we could resolve this for you soon.