No need to go into details but I will never recommend them to anyone. They kept underpaying me even though I notified them numerous times of this, no action was taken, kept getting automated replies. Had to go through my HR to get this sorted. Very annoying and frustrating not to mention they deduct $9.45 per payslip for this service.
If you're happy with auto email replies and sub standard service this one is for you
WORST company to deal with. I have had salary packaging in the past with previous employers and cannot believe how poor this one is. Nothing but problems from start to finish. I have had nothing but bad experiences since my company joined me up to Access pay. How ironic when i can't access $517.44 of my pay because I lost my VISA and was sent a Master Card. I now can't access that money. All i ever get sent is an automatic email stating my email will be forwarded to the appropriate person. I can only assume that is the bin as it is neve...r addressed. ACCC definitely needs to look into "Access Pay". I am contacting my employer about a previous company I used that was the polar opposite with amazing customer service in the hope they swap over. Advantage Salary Packaging is definitely worth us all changing to if this is the best you can do; auto email reply. If I could score them lower I would. Tonight I tried to access the funds I can for dinner and surprise surprise the newly activated card was rejected. So they take your money and I have no idea why they charge an admin fee etc . Is an automated reply so expensive?
Finally organised salary sacrificing
I have just organised salary sacrificing. It was so easy and quick. I am very much someone who puts things off and now I just wish I hadn’t put this off for 8 years. I was helped by Arthur Triandos, he told me what I need to do and it was all very simple.
Process so much easier than expected.
Huge thanks to Arthur Triandos for his call this morning. Arthur was in contact with me within half an hour of my initial email and set up a time to call (while being considerate of my work time and meetings). Everything was set up in our half hour call. The process was so simple and Arthur was respectful of the fact that I had to jump into another meeting, which I really appreciated, and we finished with time to spare for me to grab a morning coffee! Huge thank you for your excellent service.
Helpful and timely
Shout out to Arthur for his top quality support! Has alwags looked after me well everytime Ive need a question answered or dealing with other issues.
Feel comfortable reaching out and know that what Ile get back is honesty and friendliness
Special thanks to Ashford for the valuable help in order to set up my account and feel bit relax afterwards with the positive attitude. Looking forward to get a help again from the person who cares to their clients
The reviewer stated that an incentive was offered for this review
An awesome experience!
Ashford was very helpful. He gave good advice and was very friendly and approachable. He was fantastic in explaining the options available. Ash's help was valuable in helping a first-time salary packager (me) in gaining more insight about salary packaging. Amazing service!
First time user!!!
Thank you Ashford, with your support. Your assistance was valuable couldnt have set up my account without you. I felt relaxed and at ease had a couple of laughs too!!. Very professional and Customer Service focused.
Arthur T was fantastic with explaining the ins and outs of salary packaging during our phone call. Very patient throughout my series of questions that I was keen to clarify, which he answered without hesitation. Much appreciated Arthur and your customer service was 10/10
Carolyn Balsara I’m grateful for your help today sorting out my salary payments. Carolyn fixed my issues and also suggested me other options which were helpful. Thank You Carolyn thank you thank you .God bless you.. Barinder
Ashford was incredibly helpful and informative today on our phone interview. I would recommend accesspay for your salary packaging needs. It was quite easy and went smoothly. I feel confident in moving forward with my salary packaging deal.
Ash provided clear, friendly and easy to understand explanations of the product and the process. It made it really easy and a pleasure to complete. Everything was completed during the one call with clear instructions as to what happened next.
Ashford was very clear with his explanations and I understood exactly what he was talking about. I don't think this could have bee any easier. I would definitely recommend the company, the product and the person. Thank you.
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