The customer service is amazing
Bronwyn Compton was amazing. She listened to me and helped me to organise where I wanted to spend my money.
She understood my needs and explained step by step what I needed to know about access pay and the services.
Thank you Bronwyn
I was lucky enough to deal with Ashford, and he was outstanding he was able to answer all my questions and was helpful.
Ashford helped sign me up and explained everything to do with Access Pay to me.
I found the whole process very easy due to Ash. I will be recommending this service
The reviewer stated that an incentive was offered for this review
Phone call for information and support regarding decisions with salary packaging.
Your staff member was very helpful ,informative and patient - making sure I understood the information and processes. The staff member's attitude and demeanor created a pleasant and helpful customer service experience.
Extremely helpful and efficient
This is one of the best customer service experiences that I have had in my life - an incredibly patient, efficient and thorough person with excellent manner - I'm sorry that I forgot her name - please pass on my personal thanks if you are able to work out who it was
AWESOME CUSTOMER SERVICE - Carolyn Balsara
Always great customer service from Accesspay, however this morning I had concerns with the closing of the Fringe Benefits Tax year ends on 31 March and being fairly new to this, I knew very little. Carolyn, from the get go, listened to my concerns, and what I wanted, however this would not work out. Carolyn then set out a whole list of better options which would work 100% to my benefit. I have many times got off the phone to someone in another country or state feeling at a loss. After hanging up, the feeling of relief that you got a better deal...than you asked for and that the person went up and beyond to help is such a fantastic feeling, thank you Carolyn, you are a professional.. ( Boss - give her the day off with pay, she is a credit to your ORG. )
Shawn helped me on this occasion and was besides friendly, very efficient and clear in his dealings with me. He listened carefully to the issue and resolved what was outstanding. Looking forward dealing with Shawn again in future !
Luke is an A grade talent
We've all had customer service in many components of our lives but who often experiences A grade customer support that gives you a breath of fresh air?
Luke from the team was amazing. Went above and beyond and that's all I can ask for.
Great customer service
I just started in my new job and have never used salary packaging. Gina Djikic was very professional and friendly in explaining what it all means and what will work for me based on my own personal circumstances. She took the time to explain everything to me really well. Overall it was a great experience and I felt confident as she seemed to be quite versed with the content.
Shawn Malik was extremely professional and had a lot of knowledge and was most patient and explain things in way that it could be understood. He emailed forms as promised directly after our telephone conversation finished. I was very impressed.
Excellent customer service
After a short wait time I spoke to Shawn regarding a change to my salary packaging account. He dealt with my issue efficiently and professionally, whilst still being human and sympathetic to my case. Excellent customer service all round, thank you Accesspay.
Great Support & Service
Working with Gina was an absolute pleasure, her attention to detail and support has made this process seamless. Knowing that I can reach out to Gina at any time when questions arise and have this level of response/service is brilliant. Thank you Gina.
Great explanation of the product and how it works. Will fill in application now having a better understanding of same.
Extremely helpful and explained how access pay works making it easier to understand I will now sign up knowing what a great product it will be benefitially to us financially.
- ‹ Prev
- Next ›
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.