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AccessPay
4.5 from 250 reviews

Reviews

4.5

250 reviews
5
(195)
4
(28)
3
(0)
2
(5)
1
(22)
  • Transparency
    4.4 (185)
  • Customer Service
    4.5 (204)
  • Application Process
    4.4 (189)
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Ellie

EllieHobart, TAS

Perfect!

published

Ashford was amazing!! Very kind and helpful.
I needed to set up my access pay and had no idea what to do, Ash talked me through everything. Lovely person to deal with.

Excellent customer service

published

speaking to one customer servicer name Tanveer was very helpful today. His explanation were very simple and understandable. It's was such a beneficial conversation Tanveer. Much appreciated for your time and effort. I would like to rate 6 out of 5.

Transparency
Customer Service
Application Process

The reviewer stated that an incentive was offered for this review

Very helpful thank you !!

published

Accesspay team was so helpful, I had some questions and they know how to explain the customers the way I understand easily. Awesome experience. Thank you so much Mark and Khamdith.

Transparency
Customer Service
Application Process
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Manisha

Manisha

  • 2 reviews

Customer service on salary packaging

published

Excellent customer service. Had a conversation with Ashley who provided me great details on salary packaging scheme. Amazed with his customer service, very competent (10/10).
Thanks Ash again..
Keep it up with good service.

Michael

MichaelSydney, NSW

Payment enquary

published

Today I contact AccessPay for enquiry on the salary sacrifice scheme and spoken to a Lady by the name of Arthie. As we all know that most times when we called for customer support, the employee is not helpful or nice but today I was surprise on how nice and helpful Arthie was for me. She assisted and help me understand the product that I was enquiring about a lot better, advice me on other benefit that comes with the product which I did not know about. Send me the details about the product for me to read more if I needed.

So thanks very much for your help Arthie and keep up the great customer service experience.

Transparency
Customer Service
Application Process

Friendly, professional and patient

published

Needed some information quickly and I was a bit unsure what I was looking for but Tanvir Abdullah was very helpful and patient. Great professional service. Thank you for being professional and friendly Tanvir

Transparency
Customer Service
Application Process

Perfect solution

published

With my new job they advised me to apply for AccesPay. Excellent solution but the group after various information received from a member of the company really competent that I recommend (Ash) where he explained everything in detail, but unfortunately for my case it is not good.

Transparency
Customer Service
Application Process
Claudius

ClaudiusSydney, NSW

Everything was great and it worked.

published

The assistance from the start was excellent. All the phone call questions I had were answered and the changes I requested were made. Great organisation and the staff know their product.

Transparency
Customer Service
Application Process
Sarah

SarahSydney, NSW

Incompetent thieves!!! Stay away from this company

published

Have been dealing with AccessPay for a year now, it is rare to get through a week without multiple errors that should be easily avoided and rectified. They are withholding peoples money and are refusing to pay. They do not return calls or emails. They have NO IDEA what they are doing. All of the 5 star reviews are fake and written by the same person. BEWARE and STAY AWAY from this company, they should be reported for theft. Do not make the same mistake as us and do not commit to this company!!

Transparency
Customer Service
Application Process
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Raman

RamanSouth East Queensland, QLD

Really appreciated

published

Tanvir explained everything in best way.I am fully satisfied with your service.Great job and thank you so much for your help.I missed this benefit from last 4 years because nobody explained it.

Transparency
Customer Service
Application Process

The reviewer stated that an incentive was offered for this review

Mel H

Mel HSouth East Queensland, QLD

Unprofessional, inept, liars

published

Most unprofessional organisation I've dealt with, do not deliver what they promise, inept and don't care at all about the people who's money they manage. Do not go near them.

Transparency
Customer Service
Application Process
Maddie

MaddieGreater Melbourne (Metropolitan), VIC

Fantastic customer service!

published

Ash (Ashford) was super helpful and made a complicated process easy for me :) On my own I was getting frustrated but he took control and made it easy to understand.

Transparency
Customer Service
Application Process

Dreadful. If you want to hand over thousands of dollars in hard earned money this is the place to go.

published

AccessPay is hanging onto almost two thousand dollars of my rent money for a mistake I didn't make. They will not return my calls or emails.
I would not recommend Access Pay to anyone unless you like throwing money away.

Transparency
Customer Service
Application Process
Binay Shrestha

Binay ShresthaPerth, WA

  • 6 reviews

All these good reviews are fake

published

Never replies. Witholds funds and pays less than what employer transferred. Never replies the email. No phone calls are answered. Is there any alternate salary packaging provider? Please recommend me.

Customer Service

Excellent service

published

This is the first I've dealt with AccessPay - I spoke with Ash and he was friendly, informative, incredibly helpful. My query was dealt with quickly and he provided advice, double checked I understood what I was signing up for, and helped me understand how the process worked. Very impressed.

Customer Service
Novated Leasing / Salary Packaging Services

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Christian

ChristianSouth East Queensland, QLD

Very helpful but took ages to get a hold of someone

published

Carolyn was very helpful and was easy to talk to. Took me a few days before I was able to talk to someone, I would have given 5 stars if they're easier to contact.

Transparency
Customer Service
Application Process

Worst Salary Packaging Company

published

Still have not received my card in over a month!How am I supposed to spend my funds?
Telephone service is horrible,noone answers.Emails are ignored.
Dont use their services.
All these good reviews are fake!!!

Transparency
Customer Service
Application Process
Shay

Shay

  • 2 reviews

Excellent Service

published

I spoke with customer service person Tanvir Abdullah he was very friendly and professional. He was able to deal with my situation and I felt relieved after speaking with him. I am very happy and would highly recommend the Access team especially Tanvir

Transparency
Customer Service
Application Process

super easy to set up

published

Hayden Bennet from Access Pay helped me on the phone - was super easy and quick to set up. Would definitely recommend to friends and family who are able to take advantage of this fantastic opportunity.

Transparency
Customer Service
Application Process
sachit

sachit

  • 7 reviews

Incompetent

published

They don't pick up the phone when you need help. Bunch of incompetent workers running this place. No one should arrange their payments via this company. I do not recommend.

Transparency
Customer Service
Application Process
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Questions & Answers

Michael

Michaelasked

How do i use my funds i have without a card which is coming in the mail??

No answers

Get an answer from our members and AccessPay representatives

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