AccessPay

Called to change my details and spoke to Michael Pound who was a pleasure to deal with knew his stuff and gave me great information on what i was entitled to and was very personable

Michael Pound assisted with setting up my account this afternoon. Fabulous customer service, patience with password setting and just the right amount of humour to get me through on a dreary hump day afternoon. Had to make a follow up call and my next call was also resolved with professionalism and great customer service (sorry missed the name of this person). Very satisfied. Thanks.

Michael P recently helped sort out a very complicated situation with my account. He listened to my concerns and took time to fully investigate and understand the issue and the history of the situation, leaving me feeling confident that the issue will be resolved and will not reoccur. He was personable and apologetic about the situation and I was impressed by his knowledge and professionalism throughout. His humour and calmness also helped reduce the stress of the problem which had adversely affected me. Michael really went above and beyond to s...

Very diligent and helpful. Michael assisted by understanding my concern and acting appropriately. I felt as thought Michael was willing to take a deeper look into things to satisfy my concerns. After seeking the information he responded via a phone call and talked me through the solution

New to NFP and the process and sone hiccups but all sorted now and quickly. Appreciate the fact phone gets answered quickly even on a Monday morning. Thea was great and most helpful!! Thanks- Leonard

This morning I called AccessPay and Michael Pound provide me all the information I needed and made necessary changes which wanted in my account, so thanks Michael for excellent customer service.

The customer service consultant Samantha Caporaso was super helpful and went above and beyond to assist me and answer my Q's. Great service, thank you sooo much! I highly recommend AccessPay.

Thea was fantastic and helped me restructure my salary packaging all over the phone within a couple of minutes. Great Customer Service and I appreciate being able to resolve my query in one phone call.

I’ve been very confused about the salary sacrifice process. The customer service person I just spoke to Michael Pound exclaimed the process and was very patient and informative. If only there were more Michaels in the world.

I m using after pay for the first time and called them for the first time and got very much helpful from one of the team member of Access Pay name ‘Michael Pond’. He responded my query very calmly.
Great Service.

Was assisted with my accesspay today by Micheal pound, super helpful and pleasant on the phone. Very informative and friendly. Helped me with all the issues and questions I had in regards to my query

The team at accesspay are fantastic. Every staff member I have ever spoken with is knowledgeable and helpful and what I want sorted or completed is always resolved in an efficient way.

I had a few problems that were not of Access's making more my employer. Spoke to Barbara ..if only all help desks could have a Barbara. There is little more I can say.

I just want to say thank you for the amazing customer service from Michael Pond at AccessPay. He took the time to explain what information I needed to provide to them to maximise my packaging.

Samantha Caporaso took the time to make sure I maximised my salary packaging. Samantha was extremely professional, helpful and very prompt in returning my calls , going above and beyond to assist me.