AccessPay

Thank you very much Cheena, I really appreciate the effort you just went to, to help me. From a technological dinosaur!

Lots of help – I made three calls to customer service today and my issues and concerns were addressed ..excellent customer service from both customer service officers . My Doubts were put to rest and everything explained perfectly . Thank you Kyle and the other lovely customer service agent I think with an Irish accent .

I called Access Pay to close my account now that I was no longer with the employer that created the account. Amin handled my request professionally and it was all completed within minutes.

I had a really good experience with customer service today. Trishna was friendly, helpful, and explained everything clearly. I have no issues at all with the service I received from them. My concern is more about the way salary packaging is handled when going on maternity leave. From what I understand now, salary packaging stops unless you or… Read more

your employer tell them to pause it. While this is reasonable, it was never communicated to me.

As an industry, a lot of the people using salary packaging are in the not-for-profit sector, which is largely made up of women. Returning to work after having a child is already a big adjustment for women; balancing work, a baby, the inevitable never-ending daycare illnesses, and everything else that comes with postpartum. Having to then sort out additional life-admin, like salary packaging issues on top, presents an unnecessary burden for women during a pivotal life change.

Needless to say, with Access Pays’ current procedures, it feels like a lot of the responsibility sits with the individual to manage or follow up, even when there’s a clear gap in the individual’s pay. Given this is a service we are paying for, it can be frustrating to have to navigate these kinds of issues during an already demanding time. Overall, it’s just another burden many women face when returning to the workforce after maternity leave. I would like for your company to consider either, better ways to communicate what to do when you know there is going to be gaps in your pay (such as before going on maternity leave, extended medical leave & etc), or consider implementing a different process for checking with either employers, or employees who receive the access pay benefits.

I rarely write reviews, but I felt truly compelled to share my experience because of the outstanding service I received today with your staf Mr Amin Dadgar. I had an ongoing issue related to having two accounts under one customer number, and despite calling twice before, my concerns remained unresolved. However, everything changed during my… Read more

third call . I spoke with Amin this time went above and beyond. Not only was he incredibly patient and attentive, but he also took the time to explain every detail with genuine care and clarity. I could truly feel that he was sincerely trying to help me—not just doing his job, but actually making sure I understood and that my issue was fully resolved.

Thanks to his detailed explanation and thoughtful guidance, the problem that had been bothering me for a while was finally solved during that one call. I am deeply grateful for his professionalism, kindness, and dedication.

He truly exemplifies what excellent customer service should be. I hope the company recognizes his great work—he made a huge difference!

Manish..... !!!! Manish is an exceptional Service Delivery Agent who made a very daunting call at the end of a very daunting day an absolute breeze. You really should be given a token or bonus of appreciation Manish. I know that from the way you treated my call when I took it over from you in the beginning these following 5 things; - 1. You… Read more

have excellent phone manner and are prepared for anything or any type of personality on the line, your call control and I can also tell that this treatment extends to every caller/ Call back and potential customer that you have.

- 2. You are very good at explaining the products and packages in a bright and highly presentable manner that made me want to sign up to FULL SERVICES on the spot. I am very very happy to now see that not only were you giving me great info but you also didn't mask anything or leave out any important information that I would later have been disappointed to discover on my own doen the track.

- 3. You wrapped up a call that I could have kept you on well past the time I and yourself actually wanted to be on the line given the information I provided earlier when you made initial contact and later when I requested a call back.

- 4. I have more than 5 years of Service Delivery Experience and proven success and I could not have handled that fast and brain dead approach I initially had and turn me into a happy, excited and informed enough caller to have accepted the call continue and agree to hear about the details of products/services provided.

- 5. I didn't get to my review for you as fast as I had hoped, but, Manish I know you are just as bright engaging and genuinely interested in assisting members/Customers and all callers as professionally, yet interpersonally and successfully as you did mine. I do hope that you are told some of the reviews, even if just in key point form so that you know that your an Amazing Service Delivery Agent and that your enthusiasm and genuinity are a very VERY strong quality and what you have is not something that can be taught.!!! ;-)

Thank you for your patience and the pride you take with your work. It was a pleasure to have spoken with you, have your knowledge shared, your efficiency in the requests i made with you and the follow up which came swiftly after!!

I am very excited. ;-)

I was introduced to AccessPay by my employer. I contacted them after I had sent in my application form. Manish, their representative, was friendly, informative and respectful at all times during our conversation. He was happy to assist with all my questions and also organised the Novated Leasing folks to subsequently contact me. I was very… Read more

impressed with his service. All emails regarding our conversation have also been received by me. A great experience. Thank you, Manish!

Great service with a friendly professional consultant who answered all my questions and was very knowledgeable. Would recommend AccessPay to others. Very easy to deal with.

My experience with AccessPay has been excellent. Their customer care is very responsive and competent. I recently called AccessPay for some query, and I was served by Tripti. She was very knowledgeable, patient, and friendly. She helped me with my queries and went above and beyond, suggesting me other related and relevant things that I didn't know about. Thank you Tripti and AccessPay.

Very dissapointing service. Terrible customer service Slow to no response at all from staff via email or phone calls. Do not recommend at all! Access pay recently cancelled my card and service without any prior warning and it had $1209 on it, I have tried to follow up numerous times to find out where the funds went - to no response. It's… Read more

basically theft.

I had many services linked to the card with auto pay or auto direct debit that was scheduled to come out of the account as well which has really impacted my life now.

I have attempted to contact your customer service team by phone and email but have received no response since.

POOR CUSTOMER SERVICE !!! The only way to submit your entertainment claim is via the website only or you pay a fees to get a special card. My other job uses MySalPack - you can use a free app to submit claims so easily (no fees charged). AccessPay wants you to pay for the card that they don't develop an app. I submitted the claims on the portal… Read more

(done it many times before) but the claims didn't go through - I believe it's due to their IT issue as I couldn't access to their next pay date on the calendar, I felt the portal was a bit weird. I asked for confirmation via email - said it was rejected or not submitted. I sent two invoices asking to accept the claims but I was told to submit them myself ! No help at all.

Couple of weeks ago , I called accesspay with my query , David attended my call, he was not helpful at all. He was not ready to listen my points and he was just giving me his book knowledge. He got annoyed at one point when i asked him questions and i was not clear about my issue. I gave up. Next day i called accesspay again, sachin patel , solved… Read more

my issue so easily. He was not only patiently listening my issue but he stayed over the phone and guide me step by step process to get things sorted. Really appreciate Sachin Patel. This 5 stars are for Sachin and zero star for David.

I called today and spoke with Abhayyank to set up Salary Sacrifice. I found the service I received from Abhayyank to be extremely clear and he answered all of my questions and was very helpful. Thank you so much!

Rittika did an excellent service from start to finish. She was very professional, approachable, and genuinely caring. I truly appreciate all the help and support she gave me. Highly recommended!

Suchin was very friendly,intelligent and has good customer service knowledge. He solved the issue that I had and explained about the product clearly to me. Thank you access salary for employing such a good staff.

I wanted to give 5 stars to Gavin Kaur for providing me with an excellent solution to my issue. She also guided me through the process clearly and made sure I understood everything every step of the way. Her support was professional, patient, and truly appreciated.

Kudos to Shantona for her patience, excellent efficiency and professionalism in attending to my queries and adjustments. She is gem! Thank you for your help Shantona!

Tripti was so supportive with her great customer service that she was able to assist me further with my enquiries. I will be ringing her again if I have any further enquiries in future.

Just wanting to say had a very great experience with your representative LALI today at Accesspay .l Lali went over and above to help me get my Entertainment Card password and username sorted. Kind regards Kim

Spoke to Cheena to get my new FBT year payments ready before April. Despite its complexity, Cheena did well to ensure that the required payments are prepared. She is patient, friendly and did a great summary of what each pay cycle will look like. Thank you for an easy and positive experience, Cheena.

I recently spoke with Tripti from AccessPay customer service, and I had a wonderful experience. She was incredibly helpful, patient, and professional throughout the call. Tripti took the time to clearly explain everything and made sure all my questions were answered without rushing me. Her friendly and positive attitude really stood out and made… Read more

the whole process smooth and stress-free. It’s rare to come across such excellent customer service, and Tripti truly went above and beyond. I really appreciate her support and would like to thank her for the outstanding service.

Exceptional service and support from Cheena today! She went above and beyond to answer my query and to provide support for me to utilise the online portal and get my claim/ new payment processed in a timely manner. Thankyou Cheena! :)

It was a pleasure to have Mariana help me with my queries and to assist with processing my claim close to end of FBT. Very helpful and attentive. Thank you so much