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Customer service plus
Called to change my details and spoke to Michael Pound who was a pleasure to deal with knew his stuff and gave me great information on what i was entitled to and was very personable
Customer service was amazing.
Michael Pound assisted with setting up my account this afternoon. Fabulous customer service, patience with password setting and just the right amount of humour to get me through on a dreary hump day afternoon. Had to make a follow up call and my next call was also resolved with professionalism and great customer service (sorry missed the name of this person). Very satisfied. Thanks.
Amazing Customer Service - Can't fault it!
Michael P recently helped sort out a very complicated situation with my account. He listened to my concerns and took time to fully investigate and understand the issue and the history of the situation, leaving me feeling confident that the issue will be resolved and will not reoccur. He was personable and apologetic about the situation and I was impressed by his knowledge and professionalism throughout. His humour and calmness also helped reduce the stress of the problem which had adversely affected me. Michael really went above and beyond to s...
Read moreolve the problem (and several related problems). He answered all my questions and helped me understand the issue, the possible causes and the solution. I definitely took up way more time than most enquiries, which certainly must have increased his average call time, but Michael didn't rush me and patiently worked through and explained everything until I was happy with the resolution for the situation. I have been happy with all the customer service from Access Pay (and absolutely recommend them), but Michael was the best so far and I would trust him with any future Access Pay account enquiries.Michael Pound was excellent
Very diligent and helpful. Michael assisted by understanding my concern and acting appropriately. I felt as thought Michael was willing to take a deeper look into things to satisfy my concerns. After seeking the information he responded via a phone call and talked me through the solution
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Professional and first rate response to issues
New to NFP and the process and sone hiccups but all sorted now and quickly. Appreciate the fact phone gets answered quickly even on a Monday morning. Thea was great and most helpful!! Thanks- Leonard
Excellent customer service
This morning I called AccessPay and Michael Pound provide me all the information I needed and made necessary changes which wanted in my account, so thanks Michael for excellent customer service.
Great Service!
The customer service consultant Samantha Caporaso was super helpful and went above and beyond to assist me and answer my Q's. Great service, thank you sooo much! I highly recommend AccessPay.
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- 2 reviews
Great service! Easy to Access
Thea was fantastic and helped me restructure my salary packaging all over the phone within a couple of minutes. Great Customer Service and I appreciate being able to resolve my query in one phone call.
Excellent customer service
I’ve been very confused about the salary sacrifice process. The customer service person I just spoke to Michael Pound exclaimed the process and was very patient and informative. If only there were more Michaels in the world.
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Customer Service is perfect
I m using after pay for the first time and called them for the first time and got very much helpful from one of the team member of Access Pay name ‘Michael Pond’. He responded my query very calmly.
Great Service.
Great customer service
Was assisted with my accesspay today by Micheal pound, super helpful and pleasant on the phone. Very informative and friendly. Helped me with all the issues and questions I had in regards to my query
- 2 reviews
Helpful and informative
The team at accesspay are fantastic. Every staff member I have ever spoken with is knowledgeable and helpful and what I want sorted or completed is always resolved in an efficient way.
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Wonderful friendly help
I had a few problems that were not of Access's making more my employer. Spoke to Barbara ..if only all help desks could have a Barbara. There is little more I can say.
Amazing Customer Service
I just want to say thank you for the amazing customer service from Michael Pond at AccessPay. He took the time to explain what information I needed to provide to them to maximise my packaging.
Customer Service At It’s Best!
Samantha Caporaso took the time to make sure I maximised my salary packaging. Samantha was extremely professional, helpful and very prompt in returning my calls , going above and beyond to assist me.
Questions & Answers
Can I use the entertainment card to pay for accommodation through air bnb or wotif? Can I use it for a tourist thing like whale watching? Do I need to use it through a travel agent instead?
Pretty sure you can. Give Accesspay a call, they are very responsive and helpful
Hi, pretty sure you can use it to pay for your B and B but don’t think you can use it for the whale watching trip. Access pay will confirm though
No travel agent needed
Access my account see how much left on card
Hi Bevon,
We would love to help you with this.
Can you please provide me with either your Full Name and Employer or your AccessPay account number, and we will get in touch with you.
Kind Regards David
The ph service tricked me!! Said my salary packaging would end up in my debit card - wrong! They have put it in my non-existent Accesspay 'card' that I never owned or agreed to sign up to! I have no way of accessing 3k of my pay. I got paid $611 and the 3k of my hard earned pay - down the toilet thanks to these guys for touching my money and using it how they like without my knowledge, without explaining where my money was actually going! They are a SCAM, FRAUD, THEIVES!!!
Hi Bye F,
We are sorry to hear you have had this experience.
I have sent you a message regarding this issue, If you could please respond to the message so we can investigate what has happened here and return your money....
Same happened with me today, got $611and only $402 where I suppose to get $2200!!!
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