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AccessPay
4.5 from 312 reviews · View Statistics

Reviews

  • Transparency
    4.4 (234)
  • Customer Service
    4.6 (258)
  • Application Process
    4.4 (241)
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Pretty Poor.

published

No need to go into details but I will never recommend them to anyone. They kept underpaying me even though I notified them numerous times of this, no action was taken, kept getting automated replies. Had to go through my HR to get this sorted. Very annoying and frustrating not to mention they deduct $9.45 per payslip for this service.

Transparency
Customer Service
Application Process
Incentivised ReviewNo
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Andi Chandler

Andi ChandlerGreater Melbourne (Metropolitan), VIC

If you're happy with auto email replies and sub standard service this one is for you

published
Transparency
Customer Service
Application Process
Incentivised ReviewNo
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csnow

csnowCentral Highlands and Goldfields, VIC

  • 2 reviews

simply good

published

Arthur T. was consummate professional, polite and used simple terms and language so even the most financially vague individual could understand. great work keep it up ,will be recommending fellow staff to get on to it.

Customer Service
Application Process
Incentivised ReviewNo
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Finally organised salary sacrificing

published

I have just organised salary sacrificing. It was so easy and quick. I am very much someone who puts things off and now I just wish I hadn’t put this off for 8 years. I was helped by Arthur Triandos, he told me what I need to do and it was all very simple.

Transparency
Customer Service
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Incentivised ReviewNo
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Process so much easier than expected.

published

Huge thanks to Arthur Triandos for his call this morning. Arthur was in contact with me within half an hour of my initial email and set up a time to call (while being considerate of my work time and meetings). Everything was set up in our half hour call. The process was so simple and Arthur was respectful of the fact that I had to jump into another meeting, which I really appreciated, and we finished with time to spare for me to grab a morning coffee! Huge thank you for your excellent service.

Transparency
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Incentivised ReviewNo
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Rochelle

RochelleDarwin, NT

Shawn Malik was very helpful and accurate

published

I was helped by Shawn with my application. he was very patient in explaining things and was very pleasant. he was very clear and precise and deserves the 5 stars

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Incentivised ReviewNo
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Tracey

TraceyHunter Region, NSW

  • 2 reviews

Shawn was great.

published

I've never had a job which offered salary packaging, so I needed it all explained. Shawn gave me the run down and helped me work out the best way to maximise the benefits.

Transparency
Customer Service
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Incentivised ReviewNo
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Sapana

SapanaDarling Downs, QLD

First experience

published

Spoke to Jessica this morning. She was so friendly and explain everything so clearly. I was expecting it will be complicated , but she made it soo easy and took her time to make me understand everything.

Customer Service
Application Process
Incentivised ReviewNo
Tbart

TbartMt Eliza

  • 5 reviews

Reassuringly helpful

published

Spoke to Arthur a few months ago and again now I am wanting to proceed. Super helpful, generous of time, knowledge and assistance on both occasions. Would not hesitate to recommend.

Transparency
Customer Service
Application Process
Incentivised ReviewNo
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Helpful and timely

published

Shout out to Arthur for his top quality support! Has alwags looked after me well everytime Ive need a question answered or dealing with other issues.
Feel comfortable reaching out and know that what Ile get back is honesty and friendliness

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Incentivised ReviewNo
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Very easy experience

published

Ash was fantastic to deal with and made everything simple for me, thank you! I was expecting it to be quite complicated, but he took his time to make sure I understood everything.

Transparency
Customer Service
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Incentivised ReviewNo
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Kat

KatGreater Melbourne (Metropolitan), VIC

5 star

published

Thank you Ashford for setting g up my account and being super informative. You helped me understand access pay and I feel comfortable knowing I am getting the best incentives for my salary packaging

Transparency
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Incentivised ReviewNo
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Jotpreet

JotpreetGreater Melbourne (Inner), VIC

Salary Package

published

Special thanks to Ashford for the valuable help in order to set up my account and feel bit relax afterwards with the positive attitude. Looking forward to get a help again from the person who cares to their clients

Thanks

Transparency
Customer Service
Application Process

The reviewer stated that an incentive was offered for this review

Janet A.

Janet A.Greater Melbourne (Metropolitan), VIC

An awesome experience!

published

Ashford was very helpful. He gave good advice and was very friendly and approachable. He was fantastic in explaining the options available. Ash's help was valuable in helping a first-time salary packager (me) in gaining more insight about salary packaging. Amazing service!

Transparency
Customer Service
Application Process
Incentivised ReviewNo
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GillianK

GillianK

  • 2 reviews

First time user!!!

published

Thank you Ashford, with your support. Your assistance was valuable couldnt have set up my account without you. I felt relaxed and at ease had a couple of laughs too!!. Very professional and Customer Service focused.

Transparency
Customer Service
Application Process
Incentivised ReviewNo
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Emily

EmilyMetropolitan Adelaide, SA

Salary Packaging

published

Arthur T was fantastic with explaining the ins and outs of salary packaging during our phone call. Very patient throughout my series of questions that I was keen to clarify, which he answered without hesitation. Much appreciated Arthur and your customer service was 10/10

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Excellent

published

Carolyn Balsara I’m grateful for your help today sorting out my salary payments. Carolyn fixed my issues and also suggested me other options which were helpful. Thank You Carolyn thank you thank you .God bless you.. Barinder

Transparency
Customer Service
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Incentivised ReviewNo
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Julie-Anne

Julie-AnneHunter Region, NSW

Salary packaging

published

Ashford was incredibly helpful and informative today on our phone interview. I would recommend accesspay for your salary packaging needs. It was quite easy and went smoothly. I feel confident in moving forward with my salary packaging deal.

Transparency
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Incentivised ReviewNo
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Really helpful

published

Ash provided clear, friendly and easy to understand explanations of the product and the process. It made it really easy and a pleasure to complete. Everything was completed during the one call with clear instructions as to what happened next.

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Incentivised ReviewNo
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Cynthia

CynthiaGreater Melbourne (Inner), VIC

Very Helpful

published

Ashford was very clear with his explanations and I understood exactly what he was talking about. I don't think this could have bee any easier. I would definitely recommend the company, the product and the person. Thank you.

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Questions & Answers

Seruwaia Y.

Seruwaia Y.asked

Can my car repayments be done from my account?

No answers
Seruwaia Y.

Seruwaia Y.asked

Can my car repayments be deducted from my account directly

No answers
Michael

Michaelasked

How do i use my funds i have without a card which is coming in the mail??

No answers

Get an answer from our members and AccessPay representatives

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