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AccessPay
4.6 from 199 reviews

Reviews

(160)
(25)
(0)
(3)
(11)
  • Transparency
    4.6 (149)
  • Customer Service
    4.7 (159)
  • Application Process
    4.5 (148)


Shawn is AMAZING!

published

After numerous phone calls to maximise my current FBT year, I spoke to Shawn who dealt with my situation right there and then, was so polite and knew his stuff! He is an asset to AccessPay! Thanks Shawn :)

Transparency
Customer Service
Application Process

Cant believe it was so easy!

published

Wanted to change from salary sacrificing into a card to putting it into my mortgage.It was as simple as sending an email with a statement attached from the bank and it was done! Fantastic.

Transparency
Customer Service
Application Process

The customer service is amazing

published

Bronwyn Compton was amazing. She listened to me and helped me to organise where I wanted to spend my money.
She understood my needs and explained step by step what I needed to know about access pay and the services.
Thank you Bronwyn

Transparency
Customer Service
Application Process
Jean-Paul P.

Jean-Paul P.Darling Downs, QLD

Great service and information.

published

Spoke to Ash. Very well spoken and answered all my questions and gave me all of the information I needed. Thankyou for your professionalism and advice. Definitely happy to use this service!

Transparency
Customer Service
Application Process

I was lucky enough to deal with Ashford, and he was outstanding he was able to answer all my questions and was helpful.

published

Ashford helped sign me up and explained everything to do with Access Pay to me.
I found the whole process very easy due to Ash. I will be recommending this service
Thank you

The reviewer stated that an incentive was offered for this review


Emily

EmilyGreater Melbourne (Metropolitan), VIC

Amazing customer service

published

Ash explained everything clearly and in detail. He kept things clear and concise. He was able to have everything explained and my account set up in less than 30 mins. He was very helpful!

Transparency
Customer Service
Application Process

Happy customer

published

Very good custoer services. i called staff his name Ashford (ASH) he helped me till i finshed what i want. He has a good morals and elegant style in dealing with the customer and made me very happy

The reviewer stated that an incentive was offered for this review


Phone call for information and support regarding decisions with salary packaging.

published

Your staff member was very helpful ,informative and patient - making sure I understood the information and processes. The staff member's attitude and demeanor created a pleasant and helpful customer service experience.


Andrew

AndrewPerth, WA

Great Service

published

Ashford was extremely helpful, top bloke and everything explained in detail and I was very pleased with the process. It isn’t easy to understand but he was very patient and easy to understand

Transparency
Customer Service
Application Process
Sarah T

Sarah TGreater Melbourne (Inner), VIC

Excellent Customer Service

published

What a pleasure to be assisted by Carolyn, I am so thankful! She was patient, informative, efficient, and professional. Thanks Carolyn, superstar customer service! You've made my day. Wishing you all the best.


Jon Dachs

Jon DachsWide Bay-Burnett, QLD

Extremely helpful and efficient

published

This is one of the best customer service experiences that I have had in my life - an incredibly patient, efficient and thorough person with excellent manner - I'm sorry that I forgot her name - please pass on my personal thanks if you are able to work out who it was

Transparency
Customer Service
Application Process

Neil Bowden

Neil BowdenPerth, WA

AWESOME CUSTOMER SERVICE - Carolyn Balsara

published
Transparency
Customer Service

Efficient service!

published

Shawn helped me on this occasion and was besides friendly, very efficient and clear in his dealings with me. He listened carefully to the issue and resolved what was outstanding. Looking forward dealing with Shawn again in future !

Transparency
Customer Service
Application Process

Daniel N

Daniel NDarwin, NT

Luke is an A grade talent

published

We've all had customer service in many components of our lives but who often experiences A grade customer support that gives you a breath of fresh air?
Luke from the team was amazing. Went above and beyond and that's all I can ask for.
Well done.

Transparency
Customer Service
Application Process

Great customer service

published

I just started in my new job and have never used salary packaging. Gina Djikic was very professional and friendly in explaining what it all means and what will work for me based on my own personal circumstances. She took the time to explain everything to me really well. Overall it was a great experience and I felt confident as she seemed to be quite versed with the content.

Transparency
Customer Service
Application Process

Helpful Customer service

published

Shawn malik is really helpful, made the adjustments and sent the confirmations while I was on phone.
5 stars to you, much appreciated. Been using this far few years and can say service has improved a lot.

Transparency
Customer Service
Application Process

Janet Walker

Janet WalkerSydney, NSW

Excellent service

published

Shawn Malik was extremely professional and had a lot of knowledge and was most patient and explain things in way that it could be understood. He emailed forms as promised directly after our telephone conversation finished. I was very impressed.

Transparency
Customer Service
Application Process

Paul from WA

Paul from WAPerth, WA

Excellent customer service

published

After a short wait time I spoke to Shawn regarding a change to my salary packaging account. He dealt with my issue efficiently and professionally, whilst still being human and sympathetic to my case. Excellent customer service all round, thank you Accesspay.

Transparency
Customer Service
Application Process

Great Support & Service

published

Working with Gina was an absolute pleasure, her attention to detail and support has made this process seamless. Knowing that I can reach out to Gina at any time when questions arise and have this level of response/service is brilliant. Thank you Gina.

Transparency
Customer Service
Application Process

Great explanation of the product and how it works. Will fill in application now having a better understanding of same.

published

Extremely helpful and explained how access pay works making it easier to understand I will now sign up knowing what a great product it will be benefitially to us financially.

Transparency
Customer Service

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Questions & Answers

Michael

Michaelasked

How do i use my funds i have without a card which is coming in the mail??

No answers

Get an answer from our members and AccessPay representatives

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