1,426 reviews
AI reviews summary
Pros
Verdict
Overall, customers report an overwhelmingly positive experience with Novated Lease Australia, highlighting exceptional customer service, transparent communication, and efficient processing times. Dedicated support from named consultants helps alleviate the complexity for first-time lessees and employers alike. While a minor subset of reviews notes occasional administrative delays or minor calculation adjustments, the sentiment remains exceptionally strong regarding value and support.
Used NLA for a novated lease on a used 2024 Ford Everest bought from a dealer in QLD. Kris was quick to reply, patient with all my questions, and got my finance approved fast. Buying an unregistered car interstate made it a bit more complicated than usual, but Kris worked through it with the dealer and the financier and got it settled. Happy with the outcome.
I honestly cried when David called to let me know everything had been approved. After what had been a very difficult and emotional period following a relationship breakdown, David turned the entire experience into something positive, seamless and exciting for my kids and I. His patience, professionalism and accountability throughout the process… Read more · 1
were second to none. He kept me informed every step of the way, took ownership of any questions or concerns, and made what could've been a stressful experience, feel easy and manageable.
I can't thank David enough for his support and dedication. I'd highly recommend him to anyone looking for exceptional service and someone who genuinely cares about achieving the best outcome for their clients. Thank you, David, for helping make this new chapter possible for our family
Anthony with Novated Lease Australia assisted me throughout, he was attentive, quick to respond and clear up and confusion I had, and when it came to getting the car quickly, went above and beyond in liaising with the dealer and everyone to get things happening! Had a fantastic experience throughout Show reply
Reviews with attachments
KRIS Sahni!!!!!! Amazing bro, genuinely quick and easy process. Customer service is great but Good customer service is a gift in itself. Thank you Kris for helping me and my family purchase our family car in just a few simple process and under a week, everything was all sorted. I highly recommend, don’t doubt just do it! Appreciate the help and I’m excited for more families to get to experience this support I received. Take care/Manuia/Bless Show reply
Big thanks to Marianne Tsohalis who assisted me during my inquiry and for the outstanding service since day 1 up until the release of my car. I highly recommend Novated Lease Australia as they do have a competitive quotation in the market. I’m glad that my employer advise me to inquire with NLA before proceeding with the previous novated lease company. The process took me 2 1/2 weeks but worth the wait. Show reply
I had an absolutely fantastic experience taking delivery of my vehicle thanks to Shalu at Novated lease Australia ! From start to finish, she made the entire process smooth, transparent, and completely stress-free. Shalu is incredibly knowledgeable, patient, and truly goes above and beyond for her customers. She took the time to answer every… Read more · 1
question, kept me updated every step of the way, and made sure the handover went seamlessly. If you are looking to get your next car, I highly suggest everyone go straight to Shalu. You’ll be in the best hands possible!
⭐⭐⭐⭐⭐ I highly recommend Novated Lease Australia. Sheree, my Novated Lease Specialist, was exceptional throughout the entire process. She was patient, knowledgeable, and always took the time to answer my questions clearly. Sheree worked hard to secure a really great deal for me and made the whole experience simple and stress-free. Her… Read more · 1
professionalism, responsiveness, and excellent customer service exceeded my expectations. I would highly recommend Sheree and Novated Lease Australia to anyone considering a novated lease.
The process of leasing our car was transparent and speedy. Communication with our specialist was outstanding and Kris went above and beyond to help us out. This was our first leasing experience and I only have positive things to say about the process and the team at Novated Lease Australia. Show reply
Biagio has been more than amazing, super fantastic and marvellous. Answered every single question patiently, assisted us at every single stage. Helped us to make informed decisions and worked like horse to help us get the car we wanted. Highly high recommended!!! Show reply
I had a very positive experience with NLA from start to finish. From the very first phone call, Aaron was incredibly helpful and professional, guiding me through the entire process and making everything clear and straightforward. Throughout the process, Aaron kept me regularly updated and was always quick to respond to any questions or queries I… Read more · 1
had. His communication, support, and attention to detail made the whole experience smooth and stress-free.
I really appreciate the excellent service and support I received from Aaron and the NLA team. I would highly recommend NLA to anyone looking for a professional, supportive, and reliable experience.
Shalu Bhatia has been amazing to deal with throughout the entire novated lease process. She made everything simple to understand and easy to execute, taking the time to explain each step clearly and answer all my questions considering the fact that I am an inquisitive client and ask a lot of questions Thanks to her patience, support and… Read more · 1
guidance, getting my car through a novated lease was a smooth and stress-free experience. I truly appreciate her professionalism, patience, and excellent customer service, and I would highly recommend her to anyone considering a novated lease. Hats off to your excellent service Shalu
This was the first time I’d purchased a vehicle via a novated lease and Geoff Payne was amazing at guiding me through the process and helping me understand how the lease operated. He went above and beyond to make setting this up with my employer and communicating with the dealership as smooth as possible. This process would have been so much more stressful without Geoff. Show reply
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I had a great experience with Reagan Rolff from NLA while organising the novated lease for my brand-new BYD Sealion 7. Reagan arranged a test drive at my local dealership and was incredibly prompt and helpful throughout the entire process, from the initial quote right through to delivery. I originally test-drove the Atto 2 but changed my mind… Read more · 1
after trying the Sealion 7, and Reagan updated my quote quickly and without any fuss. There were some significant delivery delays due to the huge demand for BYDs, which was completely understandable considering I was part of that demand! Reagan kept me updated throughout, and NLA even arranged for the car to be delivered directly to me once it arrived, which was incredibly convenient. I’m really happy with the whole experience and absolutely love my new BYD. I’d happily recommend Reagan and the NLA team.
A huge thank you to Chantal from Novated Lease Australia. Effective communication, fast progress, competitive rates. Show reply
My whole Experience of getting a car through Novated Lease Australia and Dealing with Ryan made it a very pleasant experience from start to finish. Excellent customer service and very attentive to all my enquiries and questions. Regards & Thank you Michaela Brown Show reply
Very happy with NLA and service provided by Matt. They provided a competitive and clear quote, along with easy to read information for Company set up. Would recommend their services. Show reply
Everything was easy enough to understand; what information I needed to get, the forms I needed to fill out, etc. The specialist who handled my lease; Kris Sahni was a great help to me from start to finish. Show reply
I would like to express my sincere appreciation for the outstanding customer service and support I received from Novated Lease Australia, particularly from Alissa. Throughout the entire process, Alissa was professional, knowledgeable, responsive, and genuinely committed to assisting me. She took the time to explain every step clearly, answered all… Read more · 1
my questions promptly, and ensured that the process was smooth and stress-free from start to finish. What stood out most was her excellent communication and willingness to go the extra mile to provide support whenever needed. Her friendly approach, attention to detail, and dedication to customer satisfaction made the experience exceptionally positive. Thanks to Alissa and the broader Customer Service and Support Team, I felt valued as a customer and confident throughout the novated lease process. I highly recommend Novated Lease Australia to anyone looking for professional and reliable service. Thank you, Alissa, for your exceptional support and for making the entire experience easy and enjoyable. Your professionalism and commitment to customer care are truly appreciated.
Latest follow-ups
Chantal Jensen was absolutely amazing! I have never purchased a car through leasing so I knew nothing. Chantal answered my multiple questions and emails that I sent everyday. She was very knowledgable and completely put me at ease. Thank you Chantal Show 2 replies
Follow-up · I have been asked to give a review & I'm seriously thinking of writing this. Which is a shame because my experience leading up to getting my car was fantastic !! Well unfortunately not so great. The company has received 2 invoices but no payments have come out. I have had to chase up the 1st time which I was told it was an error & it missed the… Read more
Novated Lease Australia was my first and only enquiry regarding novated leasing. I didn’t understand it completely, Andrew was incredibly patient, knowledgable, professional, and personable. I am incredibly happy that I reached out to NLA, in… Read more · 1
particular Andrew. I was about to build a solution that suits my needs, and into the years to come, and hopefully many more lease agreements.
Follow-up · Andrew made the process by exceptional customer service and product knowledge. Andrew provided all pricing break downs in writing and through consultation, so I could review in my own time. The part that confused me about novated leasing was the overall after tax costs, and if the benefit is there. I believe if you are with your employer long term… Read more
My first experience getting an electric car through NLA was exceptional! Tiana provided outstanding, 5-star customer service from start to finish. Her communication was seamless, and her proactive follow-ups made the entire process incredibly smooth. Thank you so much! Show reply
Follow-up · The settlement went smoothly. The paperwork and process was quick and easy.
Find out how Novated Lease Australia compares to other Novated Leasing / Salary Packaging Services
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In-depth reviews
I compared novated lease quotes from Novated Lease Australia, Easi and Oly before proceeding, and Novated Lease Australia was the most competitive overall. What really made the experience, however, was the support I received from Simone Kuhar. My lease ended up becoming more complicated than expected due to a number of questions from my employer… Read more · 1
around the structure of the arrangement, GST and payroll. Simone was exceptional throughout. She was knowledgeable, efficient, responsive and incredibly helpful, and put in a considerable amount of time working through the issues and providing the clarification needed to ultimately get the lease across the line.
What I appreciated most was that Simone never made me feel like anything was too much trouble. She stayed across the process, followed things through and genuinely worked hard to find a way forward when complications arose.
I’m very happy that I chose Novated Lease Australia, both for the competitive pricing and the service I received.
If you are considering a novated lease with Novated Lease Australia, I would strongly recommend asking to deal with Simone directly. She was fantastic from start to finish and made a complicated process considerably easier.
I am writing to formally acknowledge the outstanding service provided by David during the arrangement of my recent car lease. From the outset, David demonstrated a high level of professionalism, expertise, and commitment to customer service. He was approachable, patient, and always willing to take the time to answer my questions and explain the… Read more · 1
process clearly. His prompt communication and attention to detail ensured that everything progressed smoothly and efficiently.
What stood out most was David's genuine willingness to assist and his dedication to achieving the best possible outcome for me. He made what could have been a complex process straightforward and stress-free, and his support gave me confidence throughout the entire experience.
David is a credit to your organisation and exemplifies the level of service that customers hope to receive. Please pass on my sincere appreciation and thanks for his efforts. It was a pleasure dealing with him, and I would not hesitate to recommend him to others.
I recently set up a novated lease for a new Tesla Model Y through Novated Lease Australia, and the experience was fantastic, largely thanks to my consultant, Minnie Calli. Before committing, I reached out to a lot of different leasing companies for quotes. Minnie was the absolute first to get back to me—in fact, she responded and got the ball… Read more · 1
rolling on a Saturday, which immediately set her apart from the competition. Throughout the entire process, she was incredibly patient, taking the time to explain the complex tax structures and running budgets in a way that was both concise and detailed. She was highly responsive via both email and phone, meaning I was never left waiting around or wondering what the next step was.
The only downfall of the whole process was the waiting game with the external finance company to finally push the paperwork through. It got quite frustrating, especially with Tesla pushing hard to get the vehicle registered before the end of the financial year. However, this really wasn't Minnie’s fault at all. She was incredibly reassuring and explained clearly that the bank's finance team was just facing a massive backlog due to the EOFY rush.
Ultimately, she put together an incredibly competitive, great quote and handled everything with absolute professionalism from start to finish. I am thrilled with the final result and love the car. If you are looking into a novated lease, I highly recommend asking for Minnie!
Recent reviews
Novated Lease guided me seamlessly through the entire process, and the service I received was exceptional. I would particularly like to commend Daniel Curtis for his patience, professionalism and ongoing assistance throughout. He made the whole process straightforward and stress-free. Show reply
Fantastic experience with Paul O’Brien. This is my second novated lease, due to a manufacturers fault my initial car ended up as a buyback and we had to terminate the lease early. Paul has been wonderfully supportive and helpful through the entire process. Highly recommend. Show reply
I honestly couldn’t recommend Marianne Tsohalis at NLA enough! She was so lovely, helpful and easy to deal with from start to finish. Marianne took the time to explain everything clearly, answered all my questions and was always so quick to help whenever I needed anything. She made the whole process feel so easy and stress-free, and I always felt… Read more · 1
like I was in good hands.
I’m so grateful for all her help and couldn’t be happier with my experience. Thank you so much, Marianne! ❤️ I would definitely recommend her to anyone looking for someone who genuinely cares and goes above and beyond.
Chantal Jenson was so helpful with organising my novated lease. Her communication and responsiveness was next level. Customer service is a true 10/10! She explained clearly the lease process, documents and all ancillary information. Show reply
Steven Fenech at NLA was fantastic to deal with. He knows his stuff and is very responsive on phone and email and was happy to answer all my questions and walk me through the process as well as helping my employer get things set up. A very smooth and efficient process. Show reply
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