1,311 reviews
AI reviews summary
Pros
Verdict
Overall, customers report an overwhelmingly positive experience with Novated Lease Australia, highlighting exceptional customer service, transparent communication, and efficient processing times. Dedicated support from named consultants helps alleviate the complexity for first-time lessees and employers alike. While a minor subset of reviews notes occasional administrative delays or minor calculation adjustments, the sentiment remains exceptionally strong regarding value and support.
I had a really positive experience with Novated Lease Australia. The process of getting my car through them was straightforward, and overall everything went smoothly. The service was helpful and professional throughout, and I felt well looked after. A special mention to Robbie Abdilla, who was great to deal with and made the whole experience easy… Read more · 1
and hassle-free. I’d definitely recommend Novated Lease Australia to anyone considering a novated lease.
I had such a great experience with the Robbie who organised my lease. He was absolutely terrific from start to finish. He was incredibly efficient, quick to respond to any questions, and always helpful and friendly. Nothing was ever too much trouble, and he made the whole process so easy and stress free. I would highly recommend him to anyone looking for someone who is professional, knowledgeable and genuinely great to deal with. Show reply
Big Shout out to Robbie who helped us with our BYD novated lease. Very professional, empathetic and patient as he handled our many requests. Highly recommended if you want someone who is not only very skilled but also looks out for your interests. Show reply
Reviews with attachments
Shalu Bhatia has been amazing to deal with throughout the entire novated lease process. She made everything simple to understand and easy to execute, taking the time to explain each step clearly and answer all my questions considering the fact that I am an inquisitive client and ask a lot of questions Thanks to her patience, support and… Read more · 1
guidance, getting my car through a novated lease was a smooth and stress-free experience. I truly appreciate her professionalism, patience, and excellent customer service, and I would highly recommend her to anyone considering a novated lease. Hats off to your excellent service Shalu
This was the first time I’d purchased a vehicle via a novated lease and Geoff Payne was amazing at guiding me through the process and helping me understand how the lease operated. He went above and beyond to make setting this up with my employer and communicating with the dealership as smooth as possible. This process would have been so much more stressful without Geoff. Show reply
I had a great experience with Reagan Rolff from NLA while organising the novated lease for my brand-new BYD Sealion 7. Reagan arranged a test drive at my local dealership and was incredibly prompt and helpful throughout the entire process, from the initial quote right through to delivery. I originally test-drove the Atto 2 but changed my mind… Read more · 1
after trying the Sealion 7, and Reagan updated my quote quickly and without any fuss. There were some significant delivery delays due to the huge demand for BYDs, which was completely understandable considering I was part of that demand! Reagan kept me updated throughout, and NLA even arranged for the car to be delivered directly to me once it arrived, which was incredibly convenient. I’m really happy with the whole experience and absolutely love my new BYD. I’d happily recommend Reagan and the NLA team.
A huge thank you to Chantal from Novated Lease Australia. Effective communication, fast progress, competitive rates. Show reply
My whole Experience of getting a car through Novated Lease Australia and Dealing with Ryan made it a very pleasant experience from start to finish. Excellent customer service and very attentive to all my enquiries and questions. Regards & Thank you Michaela Brown Show reply
Very happy with NLA and service provided by Matt. They provided a competitive and clear quote, along with easy to read information for Company set up. Would recommend their services. Show reply
Everything was easy enough to understand; what information I needed to get, the forms I needed to fill out, etc. The specialist who handled my lease; Kris Sahni was a great help to me from start to finish. Show reply
I would like to express my sincere appreciation for the outstanding customer service and support I received from Novated Lease Australia, particularly from Alissa. Throughout the entire process, Alissa was professional, knowledgeable, responsive, and genuinely committed to assisting me. She took the time to explain every step clearly, answered all… Read more · 1
my questions promptly, and ensured that the process was smooth and stress-free from start to finish. What stood out most was her excellent communication and willingness to go the extra mile to provide support whenever needed. Her friendly approach, attention to detail, and dedication to customer satisfaction made the experience exceptionally positive. Thanks to Alissa and the broader Customer Service and Support Team, I felt valued as a customer and confident throughout the novated lease process. I highly recommend Novated Lease Australia to anyone looking for professional and reliable service. Thank you, Alissa, for your exceptional support and for making the entire experience easy and enjoyable. Your professionalism and commitment to customer care are truly appreciated.
Appreciated the professionalism and patience considering this was a purchase which took quite a few months before I decided to finally pull the trigger. Communication was always clear and timeous. Show reply
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I had an absolutely fantastic experience with Novated Lease Australia and Kris in particular was outstanding from start to finish. Kris made the whole novated leasing process simple, clear and stress-free. He was knowledgeable, responsive, patient and genuinely helpful at every stage. Nothing ever felt like too much trouble and he took the time… Read more · 1
to explain everything in a way that was easy to understand.
The service was professional, efficient and friendly and I felt completely supported throughout the entire process. I would highly recommend Novated Lease Australia to anyone.
Our mate David from novated lease went above and beyond to secure the vehicle that we required. Clear communication throughout the process and ever ready to answer any queries that popped up along the way… thanks David , solid 5 ✨ Show reply
Marianne was unbelievable from start to finish the way she guided us through from car selection to execution. She gets the sale done through elite market knowledge and care presenting many options for us to consider without the pushy sales vibe that happens a lot in the car industry! She’s an absolute star and would highly recommended her… Read more · 1
services, I personally got referred to her and will now continually refer people to her directly.
Thanks Marianne!!! 10 STARS for you
My first ever Novated Lease and EV - I could not be happier with NLA and working with Kris. The whole process was easy. A quick approval process, consistent communication, and easy settlement. Kris worked with me and the dealership to get everything done. Thanks again! Show reply
I must give such Big thanks to Matt McGregor. He made every aspect a walk in park. His swiftness and willingness to help at any point was a breath of fresh air and quite frankly a relief for someone uninitiated for this entire process. Thank you ever so much! Show reply
Picked up my shiny new EV Car today, a shiny GAC Aion UT. I Couldn't be happier. David R at Novate Lease Australia explained everything in detail, sent me the info to make my own decision and answered my question and sometimes random queries with sense and patience. There was no push or sales pitch from NLA which is refreshing. My employer… Read more · 1
already had NLA as a partner so that made it even easier. Once I put a a deposit down David organised had his part of the paper work. There was a considerable delay in getting the Tax Invoice on behalf of GAC (nothing to do with NLA). But when we finally got the paper work David wrapped everything up in a day.
The App looks easy and logical so look forward to using that to manage funds. I am recommending to friends and colleagues
Latest follow-ups
Novated Lease Australia was my first and only enquiry regarding novated leasing. I didn’t understand it completely, Andrew was incredibly patient, knowledgable, professional, and personable. I am incredibly happy that I reached out to NLA, in… Read more · 1
particular Andrew. I was about to build a solution that suits my needs, and into the years to come, and hopefully many more lease agreements.
Follow-up · Andrew made the process by exceptional customer service and product knowledge. Andrew provided all pricing break downs in writing and through consultation, so I could review in my own time. The part that confused me about novated leasing was the overall after tax costs, and if the benefit is there. I believe if you are with your employer long term… Read more
My first experience getting an electric car through NLA was exceptional! Tiana provided outstanding, 5-star customer service from start to finish. Her communication was seamless, and her proactive follow-ups made the entire process incredibly smooth. Thank you so much! Show reply
Follow-up · The settlement went smoothly. The paperwork and process was quick and easy.
Using NLA provided a straight forward ,easy answer to my leasing needs . My consultant Biagio was incredibly helpful and supportive throughout the process . I was kept well informed of my requirements during my application . I would highly recommend NLA in future Show reply
Follow-up · Once my lease started , I used the app straight away and found it very easy to navigate , and also had a snapshot of my account instantly. I use it constantly , just so I can keep a track of things even for everyday life . There have never been any unexpected costs or any issues at all with customer service . The couple of times I rang to clarify… Read more
Find out how Novated Lease Australia compares to other Novated Leasing / Salary Packaging Services
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In-depth reviews
I am writing to formally acknowledge the outstanding service provided by David during the arrangement of my recent car lease. From the outset, David demonstrated a high level of professionalism, expertise, and commitment to customer service. He was approachable, patient, and always willing to take the time to answer my questions and explain the… Read more · 1
process clearly. His prompt communication and attention to detail ensured that everything progressed smoothly and efficiently.
What stood out most was David's genuine willingness to assist and his dedication to achieving the best possible outcome for me. He made what could have been a complex process straightforward and stress-free, and his support gave me confidence throughout the entire experience.
David is a credit to your organisation and exemplifies the level of service that customers hope to receive. Please pass on my sincere appreciation and thanks for his efforts. It was a pleasure dealing with him, and I would not hesitate to recommend him to others.
I recently set up a novated lease for a new Tesla Model Y through Novated Lease Australia, and the experience was fantastic, largely thanks to my consultant, Minnie Calli. Before committing, I reached out to a lot of different leasing companies for quotes. Minnie was the absolute first to get back to me—in fact, she responded and got the ball… Read more · 1
rolling on a Saturday, which immediately set her apart from the competition. Throughout the entire process, she was incredibly patient, taking the time to explain the complex tax structures and running budgets in a way that was both concise and detailed. She was highly responsive via both email and phone, meaning I was never left waiting around or wondering what the next step was.
The only downfall of the whole process was the waiting game with the external finance company to finally push the paperwork through. It got quite frustrating, especially with Tesla pushing hard to get the vehicle registered before the end of the financial year. However, this really wasn't Minnie’s fault at all. She was incredibly reassuring and explained clearly that the bank's finance team was just facing a massive backlog due to the EOFY rush.
Ultimately, she put together an incredibly competitive, great quote and handled everything with absolute professionalism from start to finish. I am thrilled with the final result and love the car. If you are looking into a novated lease, I highly recommend asking for Minnie!
⭐⭐⭐⭐⭐ x2 I recently organised my very first novated lease through Novated Lease Australia, and I couldn't have asked for a better experience. Marianne was absolutely fantastic from start to finish. I was a bit unsure about the whole process at first, but she took the time to explain everything clearly, answered all of my questions, and made what… Read more · 1
I expected to be a complicated process feel really straightforward.
Her communication was excellent throughout, always keeping me updated and making sure I knew what the next steps were. She genuinely went above and beyond to help me secure a great deal on my new PHEV, and nothing ever seemed like too much trouble.
The entire process ran incredibly smoothly, and a lot of that came down to Marianne's professionalism, knowledge, and willingness to help. If you're considering a novated lease, especially if it's your first one, I highly recommend reaching out to Marianne. She made the whole experience easy and stress-free, and I'm really happy with the outcome.
Recent reviews
I did a lot of research before I enquired about a novated lease and NLA came out on top. Since contacting them I have been very impressed with their experience, assistance and customer service. Everything and more than I had expected. I highly recommend. Show reply
Incredibly helpful throughout the process. Fast turnaround with information which was clear and concise and ensured that things went as smoothly as possible, would certainly recommend. Show reply
Excellent service from Kris Sahni I leased a Tesla Model Y through NLA and Kris handled the process from quote to settlement. What stood out was responsiveness. Every email got a reply the same day, and when I picked up discrepancies between the quoted figures and what appeared in the DocuSign pack, Kris had the envelope voided and reissued with… Read more · 1
the corrected numbers rather than pushing me to sign. That happened more than once, and each time it was sorted without friction.
He was also realistic about timelines. When my approval was close to expiring ahead of a fixed delivery date, he told me plainly there was enough time and kept me updated rather than leaving me to chase.
Settlement completed ahead of delivery with no issues. Happy to recommend.
I would like to recognise the outstanding support provided by Biagio Sutera from Novated Lease Australia throughout the lease application process for my new vehicle. From the outset, Biagio was professional, knowledgeable, and highly responsive. He took the time to clearly explain each step of the process, ensuring I understood all requirements… Read more · 1
and options available to me. His communication was excellent, and he consistently went above and beyond to make sure everything progressed smoothly and efficiently.
Thanks to his proactive approach and attention to detail, the entire experience was seamless and stress-free. I truly appreciate the exceptional level of service he provided and would like to thank him for making what could have been a complex process such a positive and enjoyable experience.
We had a fantastic experience with Novated Lease Australia, especially with Alissa, who was incredibly approachable and patient throughout the entire process. She answered all our questions from start to finish and was always just as enthusiastic and excited as we were about getting our new car! The whole process was incredibly smooth and… Read more · 1
required very little effort from our end apart from filling out a simple form. Alissa took care of everything else and kept us updated at every stage, which made the entire experience completely stress-free.
The pricing was competitive, and we also had the option to include additional services such as window tinting and ceramic coating as part of the VPS, which was incredibly convenient.
A big thank you to Alissa and the team for making the whole process so easy and enjoyable. We would definitely recommend Novated Lease Australia to anyone looking for a hassle-free novated lease experience!
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