480 reviews
AI reviews summary
Easifleet receives overwhelmingly positive feedback, with users frequently highlighting a seamless and stress-free transition into novated leasing. The service is characterised by high levels of responsiveness and a "no-pressure" sales approach that distinguishes it from competitors. While the vast majority of experiences are excellent, a significant recurring issue was flagged regarding slow internal processing times for employer payments and account updates.
Pros
Cons
Verdict
Easifleet is a highly rated choice for novated leasing, particularly for first-time users who value clear guidance and competitive interest rates. While the upfront service and vehicle procurement are excellent, potential clients should be aware of reported delays in account reconciliation and may find better value by sourcing their own insurance.
Dean has been awesome to deal with. He has been very responsive with any questions i had throughout the process and kept me informed about everything that was happening along the way. Would highly recommend easi.
Reviews with attachments
I can not recommend Anthony Pasla highly enough. He went above and beyond, answering my many questions and helping me secure my new car and lease.
Anthony from Easi made the process so easy and carefree for me.
Dealing with easi was quite straightforward. We wanted a BYD and it turns out their local branch was not really established, which caused a few hiccups. That was not easi's fault and in the end everything turned out just fine. Thanks to Anthony Pasla who kept in touch daily on the follow up.
Customer service on point - Emma P was brilliant. Pricing (finance rate) was competitive and were lease inclusions. Overall, very good process from start to signing lease and picking up car.
The vehicle arrived about a week ago. Abby Manson and Easi have been helpful, patient & friendly to deal with and Abby and Easi made the process, stress free with regular updates. We kept making changes to the extras we wanted and every time, Abby quickly sent through revised quotes for us to consider. NO hard sell. Abby responded promptly to our many questions. So far HIGHLY RECOMMENDED.
From my initial enquires to driving away from the dealership in my brand new car it was all a great experience with EasiFleet and Dean my novated lease specialist. I found Dean really professional to work with answering any questions and expertly explaining and preparing quotes based on my specific needs. I would highly recommend Dean and the… Read more
EasiFleet novated leasing to anyone thinking of this pathway to getting a new car. Thanks again for all your help.
Went with Easi Fleet in getting a demo Kia EV3 on a novated lease. The overall process was fairly quick once the car was held by the dealership, and everything after that was a real breeze with no troubles or hassles whatsoever. Stan W was responsive, professional and extremely helpful and informative throughout the entire process. Even the… Read more
dealerships have high praise for Easi Fleet in being prompt, responsive and professional in their processes. Believe the 5 star reviews! Would go with them again!
Great communication and Kane took the time to talk through all the details and answer all of my questions. Excellent customer service. Cannot fault easi. I am driving around in my brand new car in less than a month of making the enquiry, so quick and easy too!
Wow! Stan from Easifleet was amazing! Stan was extremely “easy” to deal with, with such a warm, friendly and professional manner. Stan’s excellent customer service, product knowledge and “non-pressure” approach gave me confidence in choosing Easifleet for a Novated lease. I really appreciated Stan’s kind patience and consistent communication… Read more
and follow up with me amidst my challenging inconsistent working hours. Stan also had a fantastic ability to guide me through the process , speedily troubleshoot any issues and liaise in a timely manner with the other teams involved such as the dealer and finance teams.
The whole process was so smooth and seamless , I’m still pinching myself that it all has been completed so smoothly, efficiently and all before Christmas- the busiest time of the year? !!
Soooo good! So amazing! I have my new Toyota RAV4 for Christmas.Literally , “Oh what a feeling!”
Thank you Stan, Easifleet & Jason at City Toyota.
I certainly do recommend you all!
Merry Christmas!
As this was my first leasing experience, I was nervous, but fortunate to have Tayla Giri as my contact, she simplified the process, liaised directly with my chosen dealer to ensure a smooth and satisfying process from start to finish. Tayla answered all my questions and was very informative and reassuring. Would highly recommend to anyone wishing to lease.
Dealing with Easifleet was such a breeze and Stan was amazingly helpful and super responsive. I couldn't have asked for a better person to deal with and he got me into my new car in no time at all. Easifleet are a professional outfit and I highly recommend.
Find out how Easi compares to other Novated Leasing / Salary Packaging Services
Know better, choose better.
I got my used Tesla through a Novated Lease with Easi Fleet, and I couldn’t be happier with the experience! From start to finish, Kiara Robles, the Novated Leasing Specialist, was absolutely amazing. She went above and beyond to make the whole process super easy and stress-free. Kiara answered every one of my questions, both the important ones… Read more
and even the “silly” ones, with patience, kindness, and great communication.
Thanks to her help, everything went smoothly and I’m now driving my dream car. I can’t recommend Easi Fleet and Kiara Robles highly enough!
Stan from easi fleet was excellent from the initial email contact to picking the vehicle up. The process was seamless and quickly processed. I would recommend this company to anyone looking at getting a novated vehicle.
Great EASI service to use. Would recommend them if you are wanting a new car. I had Emma as my Novated Leasing Specialist and she knew all the processes, was able to follow up and questions I had in a timely manner.
Latest follow-ups
Stan Wright was right on the money when it came to leasing a new EV through a Novated Lease. The young jovial lad was easy to deal with, professional and quick to reply to any queries I had. I will certainly be using easi fleet for me next… Read more
Novated Lease.
Thanks stan & the team @easi for getting this over the line and in a timely manner.
Regards Carl B.
Follow-up · Hi app, thanks for the questions here's the follow up to that. •Tesla model Y, I love it. Long ranger, FSD, quicksilver paint with white interior. Its such a sophisticated vehicle, quiet smooth & responsive. •What hand over? kidding.... it was great, communication between tesla & easi were flawless, that made it super light work for me. •The… Read more
I was always kept up to date with the progress of my lease. When i needed to delay my lease start date for a few months there was no issues. The service was amazing.
Follow-up · Once my car arrived it was a quick turn around and because I was unable to make it to the dealership on the day of collection, it was arranged for my new car to be delivered to my house. Across the board, very impressive service all round..
Positive reviews
Very Friendly Team- i recently got an MG Vibe and Easi fleet has made this whole experience amazing- in Particular Dean at Easi Fleet, Thank you Dean for all your hard work
A big thank you to Stan for all the help with my novated lease. He was knowledgeable, responsive, and took the time to explain everything clearly. Whenever I had questions, he replied promptly and made the whole process much easier to understand. I really appreciate his professionalism and support throughout the process. Highly recommended!
The staff were extremely friendly and helpful, namely Emma and Jakob. The process was smooth and seamless and really easy. The dealer even complimented how efficient Easi Fleet were over competitors.
Negative reviews
Been with easifleet for almost four years. I wouldn't recommend. Employer makes payments and it then takes easifleet 2 sometimes even 3 weeks to update your account, meaning your account is always in the negative and impossible to get a reimbursment. Account fees are high and if you do go with them choose your own insurance. Show details
Find out how Easi compares to other Novated Leasing / Salary Packaging Services
Know better, choose better.
Overcharged 8 thousand dollars for a vehicle that was written off and they were sent and acknowledged receipt if documentation. Failed to update contact details as well so my fuel card went to the wrong address
Inconsistency between salary deductions and Novated Lease account – I am with Easifleet now for three years and I cannot reconcile what is paid into my Easifleet account and what is deducted from my salary. I have asked for assistance with this for three months now and it is not resolved.
Recent reviews
The entire process with EasiFleet was seamless. From initial contact, Anthony was extremely attentive. There was never a delay in replying to any enquiry I had. A vehicle also became available quicker than expected and Anthony went above and beyond to make sure everything was executed on a very short time frame. EasiFleet are miles ahead of the competition and would have no hesitation recommending them
Dean provided excellent communication throughout the entire process. He was always responsive, professional, and easy to deal with, keeping me informed every step of the way. Any questions I had were answered promptly, and the overall experience was smooth and hassle-free. I would highly recommend Dean to anyone looking for great customer service and support.
Anthony at Easi fleet was excellent to deal with. Knowledgeable, patient and always willing to help. Anthony made the entire process a pleasant one with prompt communication and processing. Thank you very much Anthony and Easi fleet.
I had a great experience with Easifleet, largely thanks to Fiona. She was helpful, responsive, and guided me through the process every step of the way. She remained patient, professional, and supportive throughout. She took the time to answer my questions and made what could have been a stressful process much easier. Excellent customer service… Read more
can be hard to find, and Fiona genuinely went above and beyond to help. I’m very grateful for her assistance and would happily recommend Easifleet based on my experience.
I recently arranged a novated lease and had the pleasure of dealing with Jacob throughout the process. Jacob was professional, knowledgeable, and always available to answer my questions. He took the time to explain everything clearly, making what could have been a complicated process straightforward and stress-free. His communication was… Read more
excellent from start to finish, and he kept me informed at every stage. I appreciated his prompt responses and attention to detail, which gave me confidence that everything was being handled properly.
I would highly recommend both the company and Jacob to anyone considering a novated lease. Thank you for making the experience smooth and hassle-free.
Had a great experience with Chad from easifleet who organised my novated lease - really looked out for me to get the best deal, was attentive and always responded in a timely way - great service.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.