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RemServ

RemServ

1.0 from 8 reviews

Reviews

1.0

8 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(8)
  • Transparency
    1.7 (6)
  • Customer Service
    1.5 (4)
  • Application Process
    1.5 (4)
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Tamarah K.

Tamarah K.South East Queensland, QLD

If I could give 0 stars I would

published

Every single time I ring, there is something new that hasn't been attended to. I'm waiting for a Novated Lease to be officially closed off. Apparently it takes 30-60 days. Nobody can tell me the status of where it is up to after 45 days, but I'm told it hasn't even been looked at and will likely be more than 60 days. I have money sitting in the account that I cannot get access to.
Avoid Remserv and use another provider.

Transparency
Customer Service
Application Process
2 comments
RemServ
RemServRemServ
Tamarah K.
Tamarah K.

Same story every time I call.

AJP

AJPSouth East Queensland, QLD

  • Verified customer

Terrible ethics - making money for no service during CoVID

published
Transparency
Customer Service
Application Process
1 comment
RemServ
RemServRemServ
Too many fakes reviews.

Too many fakes reviews.South East Queensland, QLD

  • 32 reviews
  • Verified customer

Terrible

published

When I moved jobs my new Employer said I had to use RemServ. Trying to transfer my Novated Lease car over was nightmare with zero help from Remserv. The last straw was when they submitted the paperwork to my new employer for approval without even checking it. I resigned primarily due to the shear incompetence of Remserv.

Transparency
Customer Service
Application Process
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Bscott

BscottSydney, NSW

Poor app shows no current balance and doesn’t work on mobile devices

published

The app used to access account information never works on a mobile device and it always comes up with IT errors.They have been going to fix it for 12 months now but nothing has happened.It also doesn’t show balances only debits and some credits but not all.very poor setup for a financial company.

Transparency
Customer Service
Application Process

Terrible Management

published

Remserv is a poor option for novated leases on cars or for salary sacrifice options. There are far better companies. Poor communication, constant changes within departments, failing to pay out claims and bills. I've had nothing but trouble with them and will not be using this company again.

Transparency
mlamster

mlamsterSouth East Queensland, QLD

Blame game - Waste of time and money

published
Shelle E.

Shelle E.South East Queensland, QLD

Useless, lost my money

published

Remserv mixed up my bank accounts and despite a request to delete a frozen account, they decided to put a claim into it. Just lost $300. I was told I could request a reversal for $55 (yes I had to pay for THEIR mistake) but that it 'might not work'. Never dealing with them again.

Transparency
shaun02

shaun02South East Queensland, QLD

  • 7 reviews

SCAMMERS!!! DO NOT USE!!!!

published

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