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RemServ
Tamarah K.South East Queensland, QLD
If I could give 0 stars I would
Every single time I ring, there is something new that hasn't been attended to. I'm waiting for a Novated Lease to be officially closed off. Apparently it takes 30-60 days. Nobody can tell me the status of where it is up to after 45 days, but I'm told it hasn't even been looked at and will likely be more than 60 days. I have money sitting in the account that I cannot get access to.
Avoid Remserv and use another provider.
2 comments
Same story every time I call.
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AJPSouth East Queensland, QLD
- Verified customer
Terrible ethics - making money for no service during CoVID
Remserv says they have setup a special COVID portal - it's nothing but a FAQ with same message as their regular FAQ's. If RemServ is really in for helping customer and not take undue advantage of the situation, why are they still charging account maintenance for Bus Travel Benefits that are being put on hold due to people being asked to stay indoors and work from home instead of travelling for work. Doesn't RemServ need to show a little sympathy towards the situation? Also, technical they might be able to charge but ethically they are charging ...Read more
for No Service or else RemServ will be slapping another setup fee charge, if customer decide to cancel temporarily and rejoin. RemServ - Taking a chunk of you tax benefit for zero to no service - because our incompetent policy makers said, you have to use them. p.s. 30 days since I applied for bus travel benefit - still don't have my Translink card yet. They have already charged me setup fees and two round of account maintenance charges without me having card yet. No I won't be using it at all for next few month. So the only party that made money this financial year in tax saving is them, no me, not gov, but RemServ1 comment
RemServRemServ
Hi AJP, thanks for your review. Our COVID-19 information hub has been updated as new questions and situations arise in this rapidly changing environment. One of our current FAQs includes information f... Read more
or cancelling, pausing or reducing your bus benefit payments which can be done on RemServ Online. Alternatively you can call us on 1300 30 39 40 and we can assist you to do this, and help follow up on your missing Translink card. Throughout this crisis we are continuing to support our customers in a variety of ways. If there’s anything we can help you with, please contact us on 1300 30 39 40, through email at remserv@remserv.com.au, or Live Chat on our website.Similar opinion? Write a review on ProductReview.com.au!
Too many fakes reviews.South East Queensland, QLD
- 32 reviews
- Verified customer
Terrible
When I moved jobs my new Employer said I had to use RemServ. Trying to transfer my Novated Lease car over was nightmare with zero help from Remserv. The last straw was when they submitted the paperwork to my new employer for approval without even checking it. I resigned primarily due to the shear incompetence of Remserv.
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BscottSydney, NSW
Poor app shows no current balance and doesn’t work on mobile devices
The app used to access account information never works on a mobile device and it always comes up with IT errors.They have been going to fix it for 12 months now but nothing has happened.It also doesn’t show balances only debits and some credits but not all.very poor setup for a financial company.
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Terrible Management
Remserv is a poor option for novated leases on cars or for salary sacrifice options. There are far better companies. Poor communication, constant changes within departments, failing to pay out claims and bills. I've had nothing but trouble with them and will not be using this company again.
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mlamsterSouth East Queensland, QLD
Blame game - Waste of time and money
Joined up recently for pre-tax flight bookings, but the bookings are only available through Corporate Traveller. Initially I was told that everytime I receive my payment, scheduled amount will go into Remserv fund for booking.
A day or two after receiving my pay, assumed the fund should be there to do the booking, all bookings made were rejected and ended up paying booking/cancel fees!
Called up about the issues, only to find out the fund received on different date, fair enough i thought. They told me the fund received on 20th and I can che...Read more
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Shelle E.South East Queensland, QLD
Useless, lost my money
Remserv mixed up my bank accounts and despite a request to delete a frozen account, they decided to put a claim into it. Just lost $300. I was told I could request a reversal for $55 (yes I had to pay for THEIR mistake) but that it 'might not work'. Never dealing with them again.
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shaun02South East Queensland, QLD
- 7 reviews
SCAMMERS!!! DO NOT USE!!!!
Ripped me off!!!
I set up a salary sacrifice with Remserv for my superannuation. When i changed employers and no longer needed Remserv as my salary sacrifice company, they then told me after 10 months of taking money out of my wages, that the money was all sitting in an account of theirs. It never got put into my super. The tax office said that i couldn't put the money into super for the previous financial year and that i would have to take the money back and pay a hefty tax fee for it. My only recourse they said was to involve a lawyer, like i...Read more
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RemServRemServ
Hi Tamarah, the final calculations process that occurs after you end your novated lease can take anywhere between 30 and 60 days from when the salary packaging provider receives the cessation from the... Read more
leasing provider. This process is quite in depth, as all of the pre and post-tax dollars that you have contributed over the life of your lease are calculated, and we are required to ensure you receive your post-tax money back, without being taxed twice. If you still don't see any funds returned after the 60 days, please get in touch and we can follow up the status of your final calculations process. We appreciate your patience during this time. Regards, Jordan