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RemServ
4.6 from 726 reviews · View Statistics

Reviews

  • Transparency
    4.5 (553)
  • Customer Service
    4.7 (598)
  • Application Process
    4.4 (490)
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Great customer service

published

Very friendly staff and excellent customer service in explaining different processes in remserv. The staff member Sharon Wallace was helpful in the question that I asked and gave great explanations

Transparency
Customer Service

Good service

published

Customer help was great. They are very helpful and resolved my issue very quickly and efficiently. I have called many times and the always are happy to help.Thank you Remserv

Transparency
Customer Service
Incentivised ReviewNo
J L Thomson
J L Thomson
  • 2 reviews

Great customer service!

published

The representative addressed my issue promptly and professionally, very pleased. Remserv have always given me splendid service. I was provided with my requested information very quickly, keep up the good work!

Transparency
Customer Service
Incentivised ReviewNo
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Gail
GailCentral Queensland, QLD

Informative and helpful

published

Very helpful with my inquires and very informative which will helps make my decision on what I want to do easier. Took the time to listen, which made me feel good.

Transparency
Customer Service
Ada
AdaSouth East Queensland, QLD

The best service

published

The staff are always very helpful , problems are resolved very quickly . They always email the queries as soon as they find the problem. Great service. Keep up the excellent service

Customer Service
Application Process
Incentivised ReviewNo
1 comment
RemServ
RemServRemServ
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Customer service

published

Remserv provided quality customer service, concise, helpful, friendly advice and assistance. The staff member I spoke with was knowledgeable and answered all my queries thoroughly. Have always found Remserv easy to deal with

Transparency
Customer Service
1 comment
RemServ
RemServRemServ

Excellent service & staff very helpful.

published

Remserv provide valuable assistance and advice.
Staff are helpful & willing to listen. Provided me me with advice to maximise my benefits and compliance with government requirements.
I highly recommend them.

Transparency
Customer Service
1 comment
RemServ
RemServRemServ
HappyMonitor
HappyMonitor
  • 2 reviews

Great customer service

published

Great customer service. Answered my questions in a timely manner. Really happy to salary sacrifice with them. Went above and beyond to help me. The App is really useful also.

Incentivised ReviewNo
1 comment
RemServ
RemServRemServ
AAA
AAASouth East Queensland, QLD

Great

published

Very helpful staff who go out of their way to make sure you understand. They make it a pleasure to deal with Remserv and make your money work for you!

Transparency
Customer Service
1 comment
RemServ
RemServRemServ
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Lachlan
LachlanSouth East Queensland, QLD

Excellent service

published

My phone call was answered quickly, my request was processed quickly and efficiently. The person I spoke to was pleasant and communicated well. Exceeded my expectations. Website was less useful - just phone.

Transparency
Customer Service
Incentivised ReviewNo
1 comment
RemServ
RemServRemServ
Cez from FNQ
Cez from FNQNorth Queensland, QLD

Good costumer service agent….

published

I thank John Thompson for his help. He was really helpful for answering my queries and patiently listening to my frustration from the previous operator who just hang up on me…so rude. Because of him, I change my mind to cancelled my remserve. Thanks John.

Transparency
Customer Service
1 comment
RemServ
RemServRemServ

Very helpful

published

Spoke with Morgan today who was very patient & was able to stay on the phone while I fumbled my way using the app. I feel confident using this now. Big thumbs up

Transparency
Customer Service
1 comment
RemServ
RemServRemServ
lucy
lucy South East Queensland, QLD

remserv payment issue

published

I Spoke with Sharon over the phone regarding an issue with the app and uploading a lease agreement. The issue was rectified over the phone. Good service overall over the phone

Incentivised ReviewNo
1 comment
RemServ
RemServRemServ
kiya n.
kiya n.South East Queensland, QLD

Helpful service

published

I had great help with my questions in a clear way that compares various options. I did have to wait on hold but it was a reasonable length of time.

Transparency
Customer Service
1 comment
RemServ
RemServRemServ
Gabrielle P.
Gabrielle P.North Queensland, QLD

I love love love Remserve

published

I love receiving the tax benefits, its more money in my paypacket. Who doesn't want more money...
Reserve staff are: easy to deal with; polite, caring and sooooo helpful. Great job Lachlan thumbs up.

Transparency
Customer Service
1 comment
RemServ
RemServRemServ
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Page 1 of 49

Questions & Answers

Con67
Con67asked

Where is the 'Make a claim' located? It's not listed on the dashboard on the new app.

1 answer
RemServ
RemServRemServ

Hi, thank you for your question. The 'Make a claim' button is located on the Dashboard of the app which is the first page you will see when you log in. You can also go to the menu bar on the left hand side and select 'Claims' and make a claim through this page. If you are still facing difficulty please contact the team on 1300 30 39 40 during our standard business hours (8am-6pm AEST, Mon-Fri) or Online via www.remserv.com.au/contact-us for assistance. Cheers, Nawal.

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