Maxxia

Maxxia

 Verifiedmaxxia.com.au
Maxxia
4.3

3,665 reviews

PositivevsNegative
83% · 3,025599 · 16%
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Transparency
4.2
Customer Service
4.3
Application Process
4.2
Excellent customer service
Easy application process
Helps you increase disposable income

Reviews

3,665 reviews
3,665 reviews
Christine
ChristinePerth, WA3 posts
 

Excellent service

Excellent service! I’ve made a call to inquire about general stuff today and Rahul Rodgers has been brilliant, he helped with many benefits that I didn’t even know that I could get, now all set and upgraded thanks to him. Show reply
Graham
Graham2 posts
 

Amend salary sacrifice amount

Resolved my query and request to amend my salary sacrifice amount through the messaging portal very quickly. Very impressive service and short wait time to connect with a real person on the other end. Definitely 5 stars! Show reply
Steve L
Steve LPerth, WA
 

Did more than just what I requested

Approached Maxxia in January regarding leasing an EV. They provided quotes for vehicles I suggested, but also suggested another vehicle that had just been introduced into Australia (BYD Seal). Test drove and was hooked! Unfortunately, the expected delivery date moved back by about 3 months, but this was due to supply issues, not Maxxia, who kept me updated of delivery status when requested. The final settlement process was quick and easy, even when conducting from overseas. Delighted with the advice and the service from both Gus and Zane. Show reply
Channing
ChanningAU6 posts
  Fair Incentive

Good Service

Very good service. My leasing consultant jarrah is very helpful, everytime I had questions he replied quickly with detailed explanations. Much appreciated. Show reply
Jodie
JodieMetropolitan Adelaide, SA2 posts
 

Do Not Use This Band of Swindlers

Failed to make lease payments on time more than once. Claimed insufficient funds in the account yet when we checked online there was enough to make three, yes three, lease payments. They lost the contract for SA Health with a transfer date of 01 July 24 but have still not transferred more than $5000 in the account to the new provider weeks later.
Application Process
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Craig D.
Craig D.Perth, WA
 

Simple and straight forward

Dealt with Alexandra online to ask a few questions and alter some arrangements. She made it simple and made sure I was maximising my benefits. Show reply
Mark and Sam
Mark and SamPerth, WA6 posts
 

Great service

First contact with my leasing consultant through to completion with my settlements co-ordinator was seamless. Both responded very quickly to any questions or requests that I had and followed up promptly with the car dealer and my employer to facilitate the process as quickly as possible. Show reply
R J.
R J.
 

GOOD SERVICE

alexandra was patient and answered and assisted my queries and requests. she was a grat help Show reply
Jess G.
Jess G.
 

Biggest run around ever

I had a genuinely shocking experience trying to coordinate my novated lease with Maxxia. This promise of 'making the process smooth' couldn't be further from the truth. I was advised everything was in order with the lease and to place an order on my car. The car was ordered, settlement not yet completed. I had the car company chasing ME directly for the approval. The customer service is terrible, the numbers provided are generic even when on their email signature it states 'direct'. Thank goodness my workplace has transitioned preferred companies, may end up liaising with a functional set of individuals.
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Ngaa N.
Ngaa N.
 

Helpful Customer Service Officer

It took quite a while to wait in the queue, but once connected the customer service officer (Alexandra) was really helpful and got all issues sorted. Show reply
Leanne M
Leanne MVictoria
 

Great customer sercice

Excellent service from Angie J today. Very prompt answering the phone, was helpful giving succinct information which answered my questions. Angie suggested sending me a claim form to make life easier for me, very much appreciated that. Lovely lady to talk to. Show reply
Shaun I.
Shaun I.
  Verified
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Craig
Craig
 

Great service

Great, prompt advice re what items can be packaged. Short wait time. Show reply
Jez
JezSydney Surrounds, NSW
 

Great service

Customer service has been exceptional from my initial inquiries right through to delivery day. Quick responses to all my questions,im glad i went with maxxia Show reply
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Donelle Kinnon
Donelle KinnonPerth, WA
 

Excellent

Thank you to Andrea from MAXXIA - very efficient, professional friendly service, I’m extremely happy with how Andrea organised everything for me. Show reply

Questions & Answers

Moira W.
Moira W.

My apologies if this question has already been asked. i've searched this section but could see anything relevant. i bought some goods on my living expenses card . When I received them i wasn't happy and they were returned to the vendor who is arranging a refund......is this going to be an issue or will it be refunded as is the case with a usual credit card? thanks so much to everyone.

M

Moira W.
Moira W.  

I've just found the answer below.....clearly had too much wine today!!

Rutendo Eugenia M.
Rutendo Eugenia M.

I have been trying to call Maxxia and resolve a salary packaging issue with no answer. Please at least answer the calls.

Maxxia
Maxxia   DM   
Ivan W.
Ivan W.

Hi, could you please let me know how long will it take for my self managed Novated lease to be processed? Sent an email to selfmanaged@maxxia.com.au but never got an answer.

Maxxia
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Details

About Maxxia:

Maxxia is Australia’s largest salary packaging provider, with over 30 years of experience in providing workplace benefits to Aussies.

With a Maxxia salary packaging account, you can pay some of your expenses before your tax is taken out, meaning you could have a lower taxable income and a higher disposable income.

They offer various salary packaging services for different types of employees. They are:

  • Salary packaging for health employees.
  • Salary packaging for not-for-profit employees.
  • Salary packaging for corporate employees.

The benefits you can get and the amount that you can package depends on your employer and the industry you work in. Some benefits include meal and entertainment, novated leasing, additional superannuation, relocation expenses, financial advice, disability and income protection insurance, and professional memberships and subscriptions - to name a few.

Points of praise:

  • Most reviewers found that Maxxia had excellent customer service. New and existing customers found that Maxxia representatives were patient and explained everything in an easy-to-understand manner, and were timely with their communication. Some reviewers also noted the company’s attention to detail, saying that some representatives went above and beyond to help them get extra savings.
  • Reviewers also appreciated the easy application process, which was not only simple to do but also quick to complete.
  • They also found that using Maxxia gave them significant tax savings, and that for them, signing up to Maxxia was worth it.
Visit official website
  • ABN: 39082449036

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