Amazing service and knowledgeable staff
I couldn't be happier with my new car, thanks to Maxxia and Anthony Leone. Nothing was too much trouble, the process was smooth and painless. Extra grateful to Anthony for going the extra mile to ensure the best fit between vehicle, driver and lifestyle. Highly recommend!!
Maxxia- email inquiry, ref- 57752873
Very good service and very helpful. This service is strongly recommended
Alexandria was so patient in assisting and answering all my queries.
Few times I've had great response and matters were resolved instantly. I used online chat and it's very efficient.
Novated leases with Maxxia are stressful
Calculations are wrong and you need to be on their back for them to get it right
Constantly poor response time for communications
Constant changing of those addressing concerns so that nothing is ever fixed
Organisational governance is very poor in this organisation
Repeated concerns not addressed
Don’t novate with Maxxia!
Maxxia is a nightmare. At the start, every proposal price increased 4 times before my car arrived and they could not explain why. During my first year, I changed employers within NSW Health and the problems are escalating. It has been 3 months of endless emails and phone calls, and just I get no were. I am paying more than the lease agreement and had to pay for my own car service today. One word to sum up Maxxi is DANGEROUS !!!.
Awesome customer service!
Couldn't stand waiting on long queue, but Alexandra came to the rescue! Sorted my query farely quickly and given answers to my questions! Many thanks!
Unreliable, immoral and totally incompetent - Never return phone call, emails or any attempt to contact me
I started a novated lease with Maxxia with a settlement date on August 2 2023 with the first deduction supposed to be on the 14th of August 2023.
Maxxia didn't process my paperwork and regardless of the numerous attempts to contact them, they didn’t take any deductions out for 3 months.
Maxxia knew there was a problem because they took it upon themselves to pay out a lump sum of just over $1600 to the finance company that the car was financed through.
Maxxia finally started taking out deductions from my pay but also stated that due to the FB... Read moreT amount and the amount they paid to the finance company, I then owe them a large amount and they WILL BE DEDUCTING it from my pay each fortnight until the end of March 2024. In short, they are taking out more than half of my fortnightly amount from my pay without my authority, to pay for their mistake, thus putting me and my family in financial stress less than 8 weeks out of Christmas. I contacted the Ombudsman, the Australian Financial Complaints Authority who on the 11th Nov 2023 closed the case stating it’s been resolved which I have no resolution to. The fortnightly amount that is supposed to come out of my account is $792.63, now I'm paying for Maxxia's mistake costing me $1581.48 per fortnight. My base wage is only $2669.70 per fortnight.
Quick and helpful action using the chat feature. Easy instructions from staff member with no hanging on the phone.
Unbelievable - I wish they had 0 star ratings
If are set on choosing Maxxia - make sure they give you the price on the website - if they cannot match it then it is false advertising (spoiler alert... they cant match it). If you sign a proposal - it may not be honoured and the lease documents you are asked to sign may not match. Just be careful and know your rights. Do not let them rush you with sale tactics as I did.
My current contract is for a car costing $44 000 – Large 4x4 Diesel – 3 years – 10000kms a year. If I go to your website now – and type this into your calculator for a “used... Read morevehicle” I am given the result attached below. Cost of car: $384 - Running Cost: $143 When you inquire and contact them it changes to: Car Lease Payments: $474.13 Ongoing Running Costs: $207.69 When you agree to this exact proposal and sign all of their lease forms they will actually charge you: Car lease repayment: $598.23 Leaving my running costs at an extortionate: $73.44 (meaning I still have the same deduction from my pay as per the agreement - meaning I will not notice during the "cool off" period of the contract). This will only become apparent after several months when you are unable to claim anything. (This is going to now cost me roughly $3500 more than if I just purchased against my house) Maxxia states their company is there to "help our customers do more with their money" But if you read the fine print it (something I wish I had done before being coerced into signing lease documents) they state "We act as an agent for those licensees (*insurance companies and financiers) and not for you." This is written on their main webpage. I cannot understand why my work place allowed this group to advertise their products to us.
First time assistance with claiming @ maxxia.
Suggestions given where concise and simple to follow. Issue was resolved quickly.
Maxxia were great to deal with!
First time doing novated leasing and Maxxia were awesome! They made the process easy and explained everything so clearly. I want to give a special shoutout to Rhiana and Geoffrey from Maxxia who were able to get my novated leasing done so quickly especially with unexpected timeframes of the car being delivered. Definitely recommend using Maxxia for your novated leasing.
Had trouble contacting Maxxia by phone so used on line chat with Alexandra who sorted it out immediately.
It was helpful, efficient, knowledgeable, did a great job, with thanks
Very patient and detailed answers to my questions
Perfect, Very patient and detailed answers to my questions all the time.
Questions & Answers
Can I use Maxxia to pay for taxi, on my living expense account? I don't have meals and entertainment account.
Thanks for reaching out with your question.
Provide you have the funds available on the Living Expense Wallet to cover your fare you will be able to pay for this with the Maxxia Wallet.
I just saw that I have an unallocated balance on my Maxxia app but it has a negative sign in front of it for example ( -$2.00) what does this mean?
I can understand your concern with seeing a negative unallocated balance, and there is a number of things that can cause this.
To have this investigated further you will need to reach our to our team on 1300 123 123 between 8am-7pm AEDST, Monday to Friday.
Can you take ur salary sacrifice in a lump sum
Maxxia is only able to reimburse you funds as they are received from your employer each pay. If you are looking to package your cap limit over fewer pays, we can certainly check if this is possible with your employer and discuss your deductions further.
If you would like to discuss your options, please reach out to our team either on 1300 123 123 between 8am-7pm AEST, Monday to Friday, via our Live Chat service on our website between 9am-5:30pm AEST, Monday to Friday OR via the contact section of Maxxia Online.
Get an answer from our members and Maxxia representatives
Maxxia is Australia’s largest salary packaging provider, with over 30 years of experience in providing workplace benefits to Aussies.
With a Maxxia salary packaging account, you can pay some of your expenses before your tax is taken out, meaning you could have a lower taxable income and a higher disposable income.
They offer various salary packaging services for different types of employees. They are:
- Salary packaging for health employees.
- Salary packaging for not-for-profit employees.
- Salary packaging for corporate employees.
The benefits you can get and the amount that you can package depends on your employer and the industry you work in. Some benefits include meal and entertainment, novated leasing, additional superannuation, relocation expenses, financial advice, disability and income protection insurance, and professional memberships and subscriptions - to name a few.
Points of praise:
- Most reviewers found that Maxxia had excellent customer service. New and existing customers found that Maxxia representatives were patient and explained everything in an easy-to-understand manner, and were timely with their communication. Some reviewers also noted the company’s attention to detail, saying that some representatives went above and beyond to help them get extra savings.
- Reviewers also appreciated the easy application process, which was not only simple to do but also quick to complete.
- They also found that using Maxxia gave them significant tax savings, and that for them, signing up to Maxxia was worth it.
This year, Maxxia is one of ProductReview.com.au’s 2023 Award Winners, taking out the top spot in the Novated Leasing / Salary Packaging Services category for the second year running. Top points were awarded to Maxxia for their high level of customer service and their simple application process.
Contact info for Maxxia
- ABN: 39082449036
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