Awesome customer service
Peter and the rest of the Maxxia team have been awesome during my multiple novated leases. They have been responsive, easy to deal with, happy to sort out issues and a pleasure to deal with.
Excellent service. Great backup.
Always great service. Neville from Technical understood what was required and followed through on my request. Never had a problem with car servicing. Dealer contacts Maxxia, job done. Tony M.
Martin J at the My Car Assist Department was a great help with sorting out my petrol card and login. He also offerred to assist me making my first claim online
Happy overall indeed, Andre Bovey was extremely helpful and couldn't do enough to assist!! Polite and explained everything!! Very pleased with my service . Would definitely recommend Maxxia to friends and family .
Hello, I have had a number of recent calls to Maxxia to get assistance with being able to log in and get the app initialised. My most recent help was from Kerry, who over a couple days was able to remove some old information in my profile from a previous employer and get everything sorted. She was able to set a plan, follow through on what was promised, and call back at exactly when she said she would to confirm that all issues were resolved to my satisfaction. Her attention and service could not have been better. Brilliant work, and a very satisfied customer. Thank you.
first time doing a novated lease and the assistance received from start to finish has been brilliant, all questions answered, and i had a lot, probably still more to come but they made the process easy to understand and now i am now driving in my car, the hardest thing for me was picking the colour of the car but Richard Krupic was very understanding as this is my first ever new car. thanks for providing a great service.
Prompt and excellent service from Martin today, he waited on the phone whilst i scanned the correct documents, told me that he would look out for my claim so that it would be processed correctly,i have been dealing with Maxxia for over 2 years and all my dealings have been positive.
Best service and assistance.
Truly an awesome salary packaging company. They make everything so clear and easy to understand. I'm really grateful for the information, assistance and service received from Andre Bovey & Eken Huynh.
- Novated Leasing / Salary Packaging
- Verified customer
Always helpful and good service from Maxxia staff
I have been dealing with Maxxia for over 4 years now and I have always found them to be helpful and responsive to my issues and concerns. Just recently, I have been dealing with Gazal at Maxxia who has proven to be extremely helpful and responsive to all my questions on reimbursements. Highly recommend.
very good service, very informative and helpful
It took two emails to get a reply, but when they did get back to me by phone, the person was very helpful with good information given and follow up email promptly sent to me.
Prompt reply thank you I can now organise my grandkids birthday partys knowing I have the backing of maxia and will be reimbursed for food for my two year old granddaughters party
Too good thank you
Customer service is outstanding
I currently have a novated lease with Maxxia. Every time I have an enquiry or need maintenance payed I speak with Customer Care Consultant Austin who has always processed my requests without issue. I will continue to use Maxxia for my novated lease salary packaging.
Professional and helpful
Eloise in customer service helped assuage any uncertainty I had about my new salary packaging and was not only super helpful but polite and professional. I am now confident in my choice to salary package, and glad I chose maxxia to do it. Highly recommended.
Fabulous Customer Service
When looking for a new car I asked for three different leasing companies quotes. Not only that Maxxia provided the best quote by far they also provided the breakdown of costs, explained each item, and were willing to amend the quote to suit my needs. Their biggest asset is definitely Crysten - leasing consultant that was on top of all my queries, always kind and happy to assist.
In contrast, Maxxia's partners on the ground (Sydney and Canberra based) were not as responsive and delayed the car delivery for a week. The car arrived in perfect condition, in all its glory ready for me to enjoy. Thank you Crysten for making it happen!!!
Fantastic Personal Service
I contacted Maxxia today in relation to changing some personal details and updating the salary packaging information and had the absolute pleasure of dealing with Kerry Watson whom made my experience to best conversation and assistance that I have ever had of any service I have been involved in. Not only was she able to sort all of my issues out she was able to make me feel as though I wasn't even contacting Maxxia to address the issues.
If anyone speaks with Kerry I am sure that they will also have the same amazing experience
Great customer service. Everyone I dealt with was super friendly and helpful (even answered my hundred and one questions) which made the whole process very easy. Special thanks to Richard Krupic!
QUICK, PROMPT SERVICE
Service team was very efficient and helpful in resolving a problem I was having with signing up online! Very easy contact and resolution. Much better than most other phone support services
Quick easy knowledgeable
I spoke to Tammy when I rang to sort out a few details of my novated lease transfer. She hadnt dealt with me before, didnt put me through to anyone else for me to start again with my query, just sorted it. Thanks Tammy, competence goes a long way.
great customer service
I was lucky to get Laura D'Astolto to resolve a reimbursement issue I was having today. She was very pleasant, professional and solved the issue quickly.
I wish I had got her from the getgo as she could not be faulted. It was a pleasure speaking with her, she's a real asset to Maxxia.
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Questions & Answers
Can i claim on a cruise
A cruise can be claimed when it is a part of a package arrangement and the components are not individually identified. I hope this helps. If you have further questions feel free to contact our salary packaging experts on 1300 123 123.
Hi! Can I novated lease a second hand car? And if Im buying from someone not from a dealer how can Maxxia help me out with the purchase. Thank you!
Thanks for your question! You can absolutely have a novated lease for a second hand vehicle.
Generally speaking a second hand vehicle needs to be less than 12 years old at the end of the lease period and of a value of at least $8000.00. If you have already found a vehicle for private sale our Leasing Consultants can help you organise the finance and place the vehicle under novation.
One of our leasing consultants would be more than happy to help you and you can reach them on 1300 123 123.
Hope this helps!
Will the new tax reporting requirements impact on salary packaging. Single touch payroll requires reporting of ytd gross and tax, not taxable income
Maxxia has worked together with all of our employers to ensure that the new requirements for single touch payroll has no effect on our customers.
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