Maxxia

Thanks to Maxxia and thanks heaps to Anthony Leone. He provided me with a very quick quote and responded promptly to all my emails. As I was new to novated leasing, he patiently explained everything clearly and made the whole process easy and stress-free. Excellent service—highly recommended!

when I calculated it worked better to pay them out to save money . it is all false advertising and when I payed them out I was not informed that my car is no longer insured and was driving without insurance.. I don't recommend them at all .

Positive – The lease advice provided by maxxia has been insightful and tailored to my vehicle goals. My advisor took the time to understand my risk tolerance and long-term objectives, being my first time, which I really appreciated. The process was also smooth, with clear instructions and timely updates. Show details ·  1

Absolutely the worst company to deal with. Butter you up pre-order, then woeful communication afterwards. Still waiting 2 months for my registration and CTP insurance to be paid in full. Happy to take the lease payments in between though. Email… Read more

sent end of March, 2026 no reply. Would NEVER recommend them, have steered friends and colleagues away from them. I have given one star because you cannot give none. The only saving grace is the actual car is great.

The consultant I was dealing with, Jordan, was fantastic and very patient with all my questions. He provided me with all the information I requested and response time was superb. I was very impressed with his professionalism at all times. Thank you.

I recently had the pleasure of working with Sonali from Maxxia, and I couldn't be happier with the service I received. From our very first interaction, Sonali made the entire process feel simple and stress-free. What stood out most was how easy Sonali was to talk to. She took the time to genuinely listen to my questions and concerns, and never… Read more

made me feel rushed or like I was asking too much. Her communication was clear and straightforward throughout, explaining each step in a way that was easy to understand, without unnecessary jargon or confusion. Sonali was also incredibly efficient. Every request I made was handled promptly, and she followed up when she said she would, which gave me real confidence that things were being taken care of properly. There was never a moment where I felt left in the dark or unsure of what was happening next. It's rare to come across someone who combines efficiency with such a warm, approachable manner, but Sonali managed both effortlessly. She made what could have been a complicated process feel manageable and even pleasant. I would highly recommend Sonali to anyone dealing with Maxxia. Her professionalism, clarity, and genuine helpfulness made a real difference, and I'm very grateful for her support.

Hi, I would like to express my sincere gratitude to Jarrah Murphy Hill at Maxxia for the exceptional service and support I received throughout my car finance journey. From the very beginning, Jarrah took the time to understand my needs and explained all the available options clearly, including the pros and cons of each. His honest advice and… Read more

professional guidance helped me make the right decision with confidence.

What truly stood out was his outstanding communication. Jarrah kept me informed every step of the way, regularly checking in with updates and ensuring I always knew the progress of my application. He was always approachable, responsive, and willing to answer any questions I had, making the entire process smooth and stress-free.

If you’re considering financing a vehicle through Maxxia, I highly recommend reaching out to Jarrah Murphy Hill. His knowledge, professionalism, honesty, and commitment to excellent customer service made my experience a very positive one.

Thank you, Jarrah, for going above and beyond. I truly appreciate all your support and wish you continued success!

Headline: Appalling service and endless delays – Save yourself the nightmare ​I am currently in the process of purchasing a car through Maxxia, and dealing with them has been an absolute nightmare. They are incredibly slow, highly bureaucratic, and completely unreliable when it comes to deadlines. ​Trying to get in touch with them is an exercise… Read more

in frustration. Their phone support is terrible; the line constantly drops, and on the rare occasions you actually get through to a human, the customer service is awful. To make matters worse, there is zero internal communication—every representative you speak to tells you a completely different story. ​They fail to meet their own promised timeframes and stretch out the finance process with endless, unnecessary red tape. This has been a stressful and miserable experience, and they are jeopardizing my car purchase. ​I will never recommend Maxxia to anyone. If you have a choice, save yourself the headache and go with a company that actually values its customers and respects deadlines.

I recently bought a new car on a novated lease and I couldn't be more pleased with the service I got from Anthony Leone at Maxxia. He was extremely polite, helpful and professional throughout the process, and kept me up to date on the progress of my application. He went above and beyond in his service to ensure that everything gets finalised in a… Read more

timely manner. If you are considering a novated lease for your next vehicle, I cannot recommend Anthony highly enough!

The process started very easy and was very encouraging. Then there were brief moments when I got nervous, but I must say that Jordan and the whole Settlements team were fantastic - professional, courteous, polite, welcoming and very accommodative. I am pretty sure the entire team across all departments and areas are equally as skilled. Way to go Maxxia. Keep it up

A big thank you to Sabine Hope - Novated Leasing Consultant. Sabine was always professional, clear and prompt with her communication. She simplified the whole process for me and I was grateful to have her as the 'go to' person

Do not under any circumstances use MAXXIA. Zero customer service. The only option to get help is chat window. It make you fill in all your details and at the end says no one can help and closes chat. There are claims 12 months old that have not been paid back. The online portal is a joke. They messed up my novated lease Onboarding then started… Read more

threatening legal action as there were insufficient funds (due to their ow mistake) USE ANY OTHER COMPANY IF YOU CAN

They are so eager to please before you sign on... And then, the nightmare starts. Getting information about the details of the lease has been a massive uphill battle for me... Several emails later, I've found out that much of what I asked for from the sales consultant is actually not included in my lease. There is no budget in my lease even for… Read more

servicing of the car!!! Added to that, lease deductions from my pay are delayed... Meaning by the time the first payment is due, it will be more than I get paid. There just seems to be a big focus by Maxxia to get customers to sign on and be locked in, and they are happy to promise anything to get that done and then not deliver. I sent a simple inquiry and request four days ago. No response. My advice is stay away from Maxxia.

Come settlement day the dealer told me they haven’t received the funds yet. Rebooked delivery another week still no funds. As my emails went unanswered I called Maxxia only to be told the person taking care of my file is on leave and their calendar doesn’t say when they will be back, so when they come back (although they don’t know when they will… Read more

be) we will finish the rest of the paperwork…..its been 4 months and they haven’t finished my paperwork. Maxxia seriously train your staff. If someone goes on leave have them handover files etc. If someone calls it’s not good enough to say “I don’t know when they will be back” follow up check with a manager who has a roster, pass my file onto another agent. Nobody can problem solve. Bumbling baffons to deal with totally incompetent.

Decided to arrange for a novated lease through my workplace with Maxxia- couldn't be happier with the process and service provided by the group and Traci in particular. Answered my emails and calls promptly and went out of her way to assist in the process. Thanks

We had Anthony Leone as our sales rep and he did a very good job. His communication and patience was great. He explained everything very clearly and made the whole process feel very easy and seamless. Would recommend him to friends and family. The Maxxia team where also very helpful.

Maxxia's interest rate on novated lease seems to be one of the highest in the market. However, given some employers lock their employees into this provider, Maxxia has zero interest in serving the customers. I have obtained novated leasing quotes with rates between 8-10% from a number of providers, and Maxxia is at 12%+. Maxxia's sales consultants… Read more

flat out refused to change their rates, despite their rates being significantly higher than other companies.

My lease consultant "Matthew" was woeful in his service. There were so many issues throughout the process of getting a novated lease that I almost gave up. He refused to take phone calls claiming he was on calls all day and was only available by email. When you emailed him, he took 2-3 days to get back to you and then sometimes needed a second… Read more

email to get what I needed.

The workplace he used on my contract was in another state, which then had to be sent back and redone, causing more delays.

Then he had car mats twice in my contract and had to redo it, taking more time.

I would recommend the local chicken shop owner over these guys. Terrible.

I sent car insurance receipt on 29/12/2025 and as yet and yet to receive reimbursement as of 7/8/26. I have just requested a response in writing but searching for an ombudsman or similar to send formal complaint to, if anyone can advise it would be most appreciated.

Anthony Leone's service was outstanding. He was so helpful during the whole process and was quick to respond to any enquiries whether by email or phone call. I couldn't have asked for a better consultant

Absolutely excellent streamlined customer service. There's a lot of emails with heaps of info but my consultant Emiliya made the whole process from start to finish exciting and enjoyable. Highly recommend Emiliya

Just be aware of final amount to pay as they highlight out of pocket and costs but then final amounts not highlighted is twice expected. Our fortnightly expected as highlighted for one of the most cheapest cars was $450 when it actually was $700 plus. The lease insurance is 5x normal car insurance and overall probably would have been cheaper to… Read more

just get a car loan and pay a normal car loan over 5 years, and to not own/have a $20,000 balloon at the end and no car otherwise. In hindsight would never do a novated lease ever again and especially with deceptive contracting and marketing.

From the beginning Anthony Leone was very helpful. He kept me updated with every process. I would definitely recommend Anthony to anyone who wants to talk about using salary packaging.

This has been an absolutely terrible customer service experience. Unfortunately, my company only works with this leasing provider, so I had no real choice but to deal with them. What makes it even worse is that they are supposed to be helping customers lease cars, but in my case, I had to constantly chase them just to get basic updates and move… Read more

the process forward.

The lack of communication, poor follow-up, and overall attitude made the whole experience extremely frustrating and disappointing. Instead of making the leasing process easier, they made it stressful, slow, and unnecessarily difficult.

Based on my experience, I would strongly warn others to avoid dealing with this company