Maxxia

Zero customer service, inability to get the basics correct, constantly chasing issues and being referred to the App., long wait times to speak to someone (40 + minutes on 20th October). If you value your sanity please don't use Maxxia, look for a company that is actually interested in providing you a service, as you are paying for it monthly regardless.

Shocking service – Salary packaging is great as a concept and entitlement, but if I had the choice of another provider to manage this then I'd change in a heartbeat. App doesn't work - lets me log in and then displays an error. Website on the phone is so cluttered you can't find anything, and doesn't let you submit a claim (in this instance rego for the car). Full… Read more

website on a computer seemed to accept my claim but provided no confirmation. To date rego still hasn't been paid. Email sent four days ago has gone unresponded to. Live chat takes my details and then says no-one is available. On hold for far too long so had to hang up.

Still don't know if my rego will be paid. Shocking business. Avoid if you have options.

truly awful - will email/call/hound constantly until you have signed. As soon as you sign, they are entirely unhelpful. The website and app is terrible. I can't find my agreement/details anywhere. They have not paid a cent of my charging fees or insurance, despite repeatedly saying it's approved. Somehow, without paying out a single thing that I'm… Read more

entitled to as part of our agreement, they continue to claim the account is in arrears. Would definitely recommend never using Maxxia for anything ever

when I calculated it worked better to pay them out to save money . it is all false advertising and when I payed them out I was not informed that my car is no longer insured and was driving without insurance.. I don't recommend them at all .

Positive – The lease advice provided by maxxia has been insightful and tailored to my vehicle goals. My advisor took the time to understand my risk tolerance and long-term objectives, being my first time, which I really appreciated. The process was also smooth, with clear instructions and timely updates. Show details ·  1

Absolutely the worst company to deal with. Butter you up pre-order, then woeful communication afterwards. Still waiting 2 months for my registration and CTP insurance to be paid in full. Happy to take the lease payments in between though. Email… Read more

sent end of March, 2026 no reply. Would NEVER recommend them, have steered friends and colleagues away from them. I have given one star because you cannot give none. The only saving grace is the actual car is great.

I recently had the pleasure of working with Sonali from Maxxia, and I couldn't be happier with the service I received. From our very first interaction, Sonali made the entire process feel simple and stress-free. What stood out most was how easy Sonali was to talk to. She took the time to genuinely listen to my questions and concerns, and never… Read more

made me feel rushed or like I was asking too much. Her communication was clear and straightforward throughout, explaining each step in a way that was easy to understand, without unnecessary jargon or confusion. Sonali was also incredibly efficient. Every request I made was handled promptly, and she followed up when she said she would, which gave me real confidence that things were being taken care of properly. There was never a moment where I felt left in the dark or unsure of what was happening next. It's rare to come across someone who combines efficiency with such a warm, approachable manner, but Sonali managed both effortlessly. She made what could have been a complicated process feel manageable and even pleasant. I would highly recommend Sonali to anyone dealing with Maxxia. Her professionalism, clarity, and genuine helpfulness made a real difference, and I'm very grateful for her support.

Hi, I would like to express my sincere gratitude to Jarrah Murphy Hill at Maxxia for the exceptional service and support I received throughout my car finance journey. From the very beginning, Jarrah took the time to understand my needs and explained all the available options clearly, including the pros and cons of each. His honest advice and… Read more

professional guidance helped me make the right decision with confidence.

What truly stood out was his outstanding communication. Jarrah kept me informed every step of the way, regularly checking in with updates and ensuring I always knew the progress of my application. He was always approachable, responsive, and willing to answer any questions I had, making the entire process smooth and stress-free.

If you’re considering financing a vehicle through Maxxia, I highly recommend reaching out to Jarrah Murphy Hill. His knowledge, professionalism, honesty, and commitment to excellent customer service made my experience a very positive one.

Thank you, Jarrah, for going above and beyond. I truly appreciate all your support and wish you continued success!

Headline: Appalling service and endless delays – Save yourself the nightmare ​I am currently in the process of purchasing a car through Maxxia, and dealing with them has been an absolute nightmare. They are incredibly slow, highly bureaucratic, and completely unreliable when it comes to deadlines. ​Trying to get in touch with them is an exercise… Read more

in frustration. Their phone support is terrible; the line constantly drops, and on the rare occasions you actually get through to a human, the customer service is awful. To make matters worse, there is zero internal communication—every representative you speak to tells you a completely different story. ​They fail to meet their own promised timeframes and stretch out the finance process with endless, unnecessary red tape. This has been a stressful and miserable experience, and they are jeopardizing my car purchase. ​I will never recommend Maxxia to anyone. If you have a choice, save yourself the headache and go with a company that actually values its customers and respects deadlines.

I had the pleasure of working with Sameer Patil and he was patient and took the time to explain it all to me - even when I needed it explained many times! He was clear, emails were timely and he worked hard to make thelease go through quickly so I could travel to pick up my new car.

Securing a novated lease can feel a bit overwhelming with all the moving parts, but Steven made the entire process seamless. From our very first conversation, he took the time to explain the structure, salary packaging benefits, and timelines clearly. He was always approachable, professional, and patient with my questions. Thanks to his excellent… Read more

guidance and prompt communication, everything went through without a hitch. If you are looking for someone to guide you through your leasing journey, ask for Steven Hernandez!!

My leasing consultant with Maxxia was Selina. Selina was very helpful and professional throughout the whole leasing process. She was easy to communicate with, answered all my questions clearly, and made everything straightforward and stress-free. Really happy with the service and would definitely recommend her. Thank you, Selina! And I am now enjoying my car which i received last week.

During the consultancy phase, Traci's level of support was inconsistent and inadequate. Communication was inefficient, several time‑critical enquiries were unanswered, and I resorted to finding answers to those questions independently from external sources. Although the process eventually progressed, it was marked by significant frustration,… Read more

particularly when I contacted Traci to clarify contract details after identifying an oversight that could have had further implications. Her response was unexpectedly unprofessional, and it took a rather heated phone conversation just to ensure the correct information was understood. This is the primary reason for my 1‑star rating.

Once the lease progressed from the consultant to the settlement team, the experience improved markedly. The settlement stage was efficient, well‑coordinated, and seamless. If rated separately, this part of the process would receive 4 stars.

The process of dealing with Maxxia is painful. I must have had close to 40 calls with Maxxia, Insurance and dealership to novate lease a Car. Each time one person required something which I then had to handle. I feel that if Maxxia talked directly with the dealership that would have saved about 2 weeks of hassle. Additionally the customer service… Read more

for existing customers is non existant. I have no idea how to access shmick which I got through them if I need it and its impossible to get a hold of someone to help. I have a claim 'awaiting payment' for 29 days and there is no clarity on how the claim function works. The app breaks all the time. Need I go on? Overall I used Maxxia as it is the only option for my employer for salary sacrifice. Only use them if you are in the same situation

I signed the proposal last month and there has been no contract sent to me yet! It took me 2 weeks of calling them to figure out something. I am told by file is with the settlements team. Again trying to get an update called the settlements team, where no one knows what the update. When asked for Mukaku, who apparently was dealing with my file,… Read more

the person talking from the settlements team said he left the business. So I asked if she knows what happening? Upon which she said no, she does not have visibility. So asked for the manager as he/she should have visibility, this was at 11am, and I was told he/she would call back soon. Waited the whole day, and nothing. Called back again at 4pm asking for the manager of the settlements team, and was told she left for the day. Next day called again at 1:20pm asking for the manager of settlements team and she is on lunch. So the person I was speaking to today was [Name Removed]. She confirmed the manager will call upon her return. As to when I asked her, if she is able to tell me what is going on with my file. On which she said, sorry for the hold up, I can see there has been a delay. I will send you an email in 5 minutes and a text as well saying the email has been sent. After 40 mins, I received a text saying, "I do apologise for the delay - your application went back to credit with the financier. I will escalate this with them now so I can issue the settlement documents to you. Settlement Team ** Please do not reply to this message."

I don't know why someone can not update me on what the issue is? Having an issue is completely normal, but not updating your clients is simply unprofessional. I have asked my people & culture to reach out to people who have signed up with Maxxia, and hear their reviews. If there is more of the same experience, we would move away from Maxxia.

Meanwhile, I am still waiting for a concrete update to what is happening with my file.

I would like to share feedback regarding my recent experience with Selina Ren. I am happy to give her a 5/5 rating for her exceptional professionalism. Selina demonstrated outstanding communication, great patience, and quick responses every time I reached out. She answered my phone calls promptly and effortlessly accommodated every single change I… Read more

requested. Having previously experienced a significant drop in communication with another novated lease company after signing documents, I was truly impressed that Selina maintained the exact same high level of care and responsiveness before AND after signing. Great work Selina, I highly recommend her and Maxxia service.

Anthony helped me from start to finish in leasing my brand new Zeekr 7X Performance. He made the process extremely simple and had a wealth of knowledge when it came to the EV market and explaining all of the current government perks that came with leasing an EV. I am picking up my car on Tuesday and couldn't be happier. Thanks Anthony.

Anthony has supported me during the process of NL professionally and patiently. He always tries his best to guide me in challenging moments, especially his amazing communication with the financier helped me a lot. Thank you Anthony!

Fast and efficient . First time dealing with Maxxia and Andrea was awesome. Ran me through the numbers , benefits and was very easy to talk to. Highly recommend him .

Anthony - highly recommended. The assistance in getting the lease setup, and completed was wonderful, everything happened as it was explained. The process was simple, efficient, and quick! 100% recommend Anthony and the team, Peter & Elia.

Was a pleasure dealing with Leasing Consultant Matthew Bagnato, he answered all my questions and even went above and beyond to assist with delays that were not part of his department. Highly recommend.

A massive thank you to Jarrah for helping me through the entire novated lease process. He was fantastic from day one: knowledgeable, thorough, responsive and incredibly helpful. The thing I appreciated most was that Jarrah was always available. Even when there were delays with approvals from my employer, something completely outside his… Read more

responsibility, he still stayed engaged, followed things up and did everything he could to help get things sorted.

It’s easy to provide good service when everything goes smoothly. What really impressed me was how Jarrah continued to support me when things weren’t going smoothly, even though the issue had nothing to do with him.

That level of service, ownership and genuine willingness to help is rare. I couldn’t recommend Jarrah highly enough.

Thanks to Maxxia and thanks heaps to Anthony Leone. He provided me with a very quick quote and responded promptly to all my emails. As I was new to novated leasing, he patiently explained everything clearly and made the whole process easy and stress-free. Excellent service—highly recommended!

Decided to arrange for a novated lease through my workplace with Maxxia- couldn't be happier with the process and service provided by the group and Traci in particular. Answered my emails and calls promptly and went out of her way to assist in the process. Thanks