Maxxia

Maxxia

4.3

3,413 reviews · Statistics

PositiveNegative
83% · 2,834539 · 16%
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4.2 (1,691)
Customer Service
4.3 (1,691)
Application Process
4.3 (1,455)
Excellent customer service
Easy application process
Helps you increase disposable income
See the Best Novated Leasing / Salary Packaging Services in 2023 as rated by Australians on ProductReview.com.au.

Reviews

Simon Ware
Simon Ware · 2 posts
 · Verified

Amazing service and knowledgeable staff

I couldn't be happier with my new car, thanks to Maxxia and Anthony Leone. Nothing was too much trouble, the process was smooth and painless. Extra grateful to Anthony for going the extra mile to ensure the best fit between vehicle, driver and lifestyle. Highly recommend!!

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Ferdy F.
Ferdy F. Sydney, NSW

Maxxia- email inquiry, ref- 57752873

Very good service and very helpful. This service is strongly recommended

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kessa lou s.
kessa lou s.

Superb!!!

Alexandria was so patient in assisting and answering all my queries.

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Hui
Hui Sydney, NSW

Salary Packaging

Few times I've had great response and matters were resolved instantly. I used online chat and it's very efficient.

Transparency
Customer Service
Application Process
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Deb D.
Deb D.

Horrible experience

Novated leases with Maxxia are stressful
Calculations are wrong and you need to be on their back for them to get it right
Constantly poor response time for communications
Constant changing of those addressing concerns so that nothing is ever fixed
Organisational governance is very poor in this organisation
Repeated concerns not addressed
Don’t novate with Maxxia!

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Maxxia
Maxxia · 
Mr Biggs
Mr Biggs Sydney, NSW

Bad Review

Maxxia is a nightmare. At the start, every proposal price increased 4 times before my car arrived and they could not explain why. During my first year, I changed employers within NSW Health and the problems are escalating. It has been 3 months of endless emails and phone calls, and just I get no were. I am paying more than the lease agreement and had to pay for my own car service today. One word to sum up Maxxi is DANGEROUS !!!.

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Maxxia
Maxxia · 
Gracie
Gracie

Awesome customer service!

Couldn't stand waiting on long queue, but Alexandra came to the rescue! Sorted my query farely quickly and given answers to my questions! Many thanks!

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Brett Campany
Brett Campany Hunter Region, NSW · 21 posts
 · Verified

Unreliable, immoral and totally incompetent - Never return phone call, emails or any attempt to contact me

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Maxxia
Maxxia · 

Hi Brett,
I understand your concerns have been escalated, and someone has been in touch with you recently. Should you have any further questions or concerns please do not hesitate to direct these to our Resolutions team.
Kind regards,
Alexandra

Rachael
Rachael

fast action

Quick and helpful action using the chat feature. Easy instructions from staff member with no hanging on the phone.

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Douglas
Douglas Perth, WA

Unbelievable - I wish they had 0 star ratings

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Maxxia
Maxxia · 
V. Dev
V. Dev Gippsland, VIC · 2 posts

First time assistance with claiming @ maxxia.

Suggestions given where concise and simple to follow. Issue was resolved quickly.

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Diego
Diego

Maxxia were great to deal with!

First time doing novated leasing and Maxxia were awesome! They made the process easy and explained everything so clearly. I want to give a special shoutout to Rhiana and Geoffrey from Maxxia who were able to get my novated leasing done so quickly especially with unexpected timeframes of the car being delivered. Definitely recommend using Maxxia for your novated leasing.

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Lynette
Lynette

New Card

Had trouble contacting Maxxia by phone so used on line chat with Alexandra who sorted it out immediately.

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judy shepherd
judy shepherd Greater Melbourne (Inner), VIC

very helpful

It was helpful, efficient, knowledgeable, did a great job, with thanks

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Chloe
Chloe

Very patient and detailed answers to my questions

Perfect, Very patient and detailed answers to my questions all the time.

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Questions & Answers

Jenny Y.
Jenny Y. · 

Can I use Maxxia to pay for taxi, on my living expense account? I don't have meals and entertainment account.

Maxxia
Maxxia · 

Hi Jenny,
Thanks for reaching out with your question.
Provide you have the funds available on the Living Expense Wallet to cover your fare you will be able to pay for this with the Maxxia Wallet.
Thanks,
Alexandra

Guest
Jenny Y.
Jenny Y. · 

I just saw that I have an unallocated balance on my Maxxia app but it has a negative sign in front of it for example ( -$2.00) what does this mean?

Maxxia
Maxxia · 

Hi Jenny,
I can understand your concern with seeing a negative unallocated balance, and there is a number of things that can cause this.
To have this investigated further you will need to reach our to our team on 1300 123 123 between 8am-7pm AEDST, Monday to Friday.
Thanks,
Alexandra

Guest
Vicki G.
Vicki G. · 

Can you take ur salary sacrifice in a lump sum

Maxxia
Maxxia · 

Hi Vicki,
Maxxia is only able to reimburse you funds as they are received from your employer each pay. If you are looking to package your cap limit over fewer pays, we can certainly check if this is possible with your employer and discuss your deductions further.
If you would like to discuss your options, please reach out to our team either on 1300 123 123 between 8am-7pm AEST, Monday to Friday, via our Live Chat service on our website between 9am-5:30pm AEST, Monday to Friday OR via the contact section of Maxxia Online.
Thanks,
Alexandra

Guest

Get an answer from our members and Maxxia representatives

Details

About Maxxia:

Maxxia is Australia’s largest salary packaging provider, with over 30 years of experience in providing workplace benefits to Aussies.

With a Maxxia salary packaging account, you can pay some of your expenses before your tax is taken out, meaning you could have a lower taxable income and a higher disposable income.

They offer various salary packaging services for different types of employees. They are:

  • Salary packaging for health employees.
  • Salary packaging for not-for-profit employees.
  • Salary packaging for corporate employees.

The benefits you can get and the amount that you can package depends on your employer and the industry you work in. Some benefits include meal and entertainment, novated leasing, additional superannuation, relocation expenses, financial advice, disability and income protection insurance, and professional memberships and subscriptions - to name a few.

Points of praise:

  • Most reviewers found that Maxxia had excellent customer service. New and existing customers found that Maxxia representatives were patient and explained everything in an easy-to-understand manner, and were timely with their communication. Some reviewers also noted the company’s attention to detail, saying that some representatives went above and beyond to help them get extra savings.
  • Reviewers also appreciated the easy application process, which was not only simple to do but also quick to complete.
  • They also found that using Maxxia gave them significant tax savings, and that for them, signing up to Maxxia was worth it.

2023 ProductReview.com.au Awards logo

This year, Maxxia is one of ProductReview.com.au’s 2023 Award Winners, taking out the top spot in the Novated Leasing / Salary Packaging Services category for the second year running. Top points were awarded to Maxxia for their high level of customer service and their simple application process.

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Contact info for Maxxia

  • ABN: 39082449036

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