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Maxxia
4.3 from 1,084 reviews

Great Help!

Thanks Callum! I was on the phone waiting for a long time but it was worth it to get such prompt and great service from you. You were so very helpful, informative and polite with helping me change my salary packaging details.


Extremely helpful and polite

Rang up with an EOY FBT enquiry. Donna Balnaves was fantastic. Resolved the issue immediately. She took time to answer my questions and queries in a very polite and professional manner


HELPFUL AND INFORMATIVE

I was underpaid and wanted to know why. In explaining the reason, Raj was helpful, patient and informative. That is all I want to say! I am taking time off work to write this!!


Good customer service and support

Very good customer service and support from Priyasha Kumbnani, Leasing Consultant at Maxxia. I have no hesitation in recommending Maxxia for Novated Leasing arrangements. I would recommend Maxxia to colleagues, friends and family.


Feedback from Callum

Dealt with Callum Flavell today - he was very polite, patient and courteous and asssured me my claim would be auctioned promptly. His questions were clear and easy to respond to. He had obviously done his assessment thoroughly. Thanks Callum.


great service and assistance

The assistance provided by Andre Bovey with alterations to my salary packaging account and personal details was excellent - he provided knowledgeable advice and support and even called me back when realized we had not completed all of the alterations on our call - thanks again Pam


Perfect service, Easy access

Absolutely perfect! Myles was easily the best person I've dealt with in terms of cars, finances and business.
A big thanks to Faduma as well for his quick responses and information.


So Helpful

Thank you Raj. You were so helpful and explained things in simple terms.
Loved the idea on the gift voucher. Totally recommend you for customer service award.
Thank you for your assistance


Perfect assistance from Tommy C

Tommy C was thorough and patient in answering the many queries I had. He was delightful in his mannerism, and called me when things were getting complicated (instead of communicating via email). I can't ask for a better person to work on my account and to resolve my issues. Thanks again, Tommy!


Thank you Steven F!

What great customer service, we dealt with responsive and knowledgeable people. We look forward to dealing with Maxxia for our novated lease in the coming years. Special thanks to Steven F and Kitty P.


great helper

thanks Hannah
Hannah was giving all her time to help me .
thanks Hannah for the great job I really appreciated.
thanks again.
you have solved my problem while o was trying many time.


Thanks Aaron Richards

I had to update some details, had a query with my account, all was explained in terms I understood, changes made, followed through with sending me an email as promised.

1 comment
Hi Rebecca, Thanks for taking the time to share your thoughts about your recent experience with Maxxia. It’s wonderful to hear that Aaron has taken care of your requirements in such an efficient manner. We always strive to deliver the best possible service experience for all our customers. Your feedback has been greatly appreciated and thank you for such a terrific rating too! Regards, Gareth

Going the extra mile

Spoke with Chris today about end of FBT year. He solved my complex issue by going the extra mile and maintained friendly service throughout. Definitely happy with his service today and will continue to recommend Maxxia to colleagues, friends ans family.

1 comment
Hi Travis, Thank you for taking the time to tell us about your recent experience with Maxxia. We always enjoy hearing about consultants going above and beyond and its great that Chris has exceeded expectations for you. I will ensure your feedback is passed on to Chris and we look forward to continuing to assist with your future needs. Thanks and regards, Gareth

Excellent service

Raj was very informative and helpful in assisting me with finalising my account with Maxxia as I am retiring from paid work to do volunteer work.Raj is a credit to you as he has great customer service skills and pleasant manner

1 comment
Hi Lou, Thanks for the feedback and great rating! I'm glad to hear that Raj has been able to help with closing things off for you and I will ensure your feedback is passed on to him and his manager. We have enjoyed having you as a customer and wish you all the best in your retirement. Thanks and regards, Gareth

Thankyou Steven Fenech

Thanks Steven.
Your patience and hard work was greatly appreciated.
Also thank you to Kitty for managing the final stages of the process.
You are both a great asset to Maxxia
Mike B

1 comment
Hi Mike, Thanks for your feedback and the fantastic rating too. It's great to hear that both Steven and Kitty have been so helpful for you. I will pass your feedback onto the both of them and their respective managers to ensure they are rewarded for their efforts. Thanks and regards, Gareth

Service was fantastic

I received a courtesy phone call today regarding my lease car.Gazal Malhotra was very thorough & extremely good at what she does. She answered all my questions with ease and even took all the hassle off me and sign me up to the Maxxia sight. I would recommend dealing with Maxxia to anyone that asks me. I have only the best things to say about the service I received and the lovely lady that took the time to chase something up on my account when I didn’t know anything was amiss. Thank you Gazal Malhotra you are a wonderful and talented person who cares about the people. ... Kaye . H

1 comment
This I wonderful feedback Kaye! Thank you very much for taking the time to let us know about your positive experience with Maxxia and with Gazal. We have a strong emphasis on providing the best customer service possible so it's great to hear that Gaz has gone above and beyond for you. I will ensure your feedback reaches Gaz and her manager. Thank you again for the feedback and the excellent rating to match! Regards, Gareth

Excellent customer service today

Spoke with a member of the team called Raj, and he was exceptional. Helped me so much with my enquiry, and even gave me extra great advice. Went above and beyond to assist me.

1 comment
Hi Susan, Thank you for your review and fantastic rating. At Maxxia, we aim to deliver the best possible customer experience so its great hearing that Raj has made every effort to assist you. I will ensure your feedback is passed on to Raj and his manager so that he is rewarded for his efforts. Thanks and regards, Gareth

Friendly

Enquiry re transferring of salary packaging account to a new employer.
Friendly, informative and efficient!!
Even called back straight away when the line disconnected. A great service. Thank you very much.

1 comment
Hi Juliet, Thanks for taking the time to tell us about your recent experience with Maxxia and the fantastic rating too. It's great to hear that the service you received was so helpful, even with the call dropping out. We look forward to assisting you with your future needs. Thanks and regards, Gareth

Example of excellent customer service

Would like to acknowledge the excellent customer service I received from Jonathan Paterakis today.
I had been on hold and was eventually transferred to Johnathan who LISTENED and facilitated my request, while presenting a friendly, courteous and customer focused manner. Jonathan was a breath of fresh air, leaving me with a sense of relief that all was attended to.

1 comment
Thanks for the amazing review and rating Eileen. We work hard to meet our customers expectations and it's great to hear that Jonathan has hit the mark for you on this occasion. I will pass you feedback on to both Jonathan and his manager so that he is recognised for his excellent customer service. Kind Regards, Gareth

Thanks Chris

Thanks Chris for sorting things out so smoothly. You made it easy to understand and organised the claim payment very quickly as well as sorting things out for the next FBT year.

1 comment
Hi Kris, Thanks for taking the time to provide such a great rating and feedback for Chris. I will be sure to pass on your feedback to Chris and his manager so that he is recognised for her wonderful customer service. We look forward to providing you with even more great customer service in the future, Kind Regards, Gareth

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Questions & Answers

I was wondering why can't I get to a zero balance when I purchase something equal to the available balance. It gets declined and only allows me to purchase to within $20 to $25 of the zero balance. This happens on a regular basis. I check my balance....purchase something slightly less yet it is still declined. If it is a real time balance I should be able to use it. It gets quite frustrating especially at the EOFY. Any response would be helpful. Thanks.
1 answer
Hi Shane, I'm more than happy to assist here. So that I can access your account, can you please provide me with the following details: Full Name: Employer: Date of Birth: Mobile number: Kind Regards, Gareth

hello I have been made redundant from my job and and im leasing a car thru maxxia. what are my options, and what happens with my vehicle?
1 answer
Hi Stella, Thank you for your question. I've sent you a private message so that we can look into this further for you. Thanks and regards, Gareth

Hi I work part time and use Maccas for my salary sacrifice. Thinking about leasing a car as well. My question is I have a bad credit rateing due to past problems will I be approved as I have permanent employment or will my credit history ruin my chances of a lease? Thanks
1 answer
I see Maxxia dont want to respond to any questions in the too hard basket. Your post appears to be invisible to customer service. Be very careful going ahead with Maxxia’s digital finance application if you have a bad credit file. Doesnt matter your income or job security, whether you have assests and savings or Maxxia telling you that you will be approved. Doesnt even matter if you have tried hard to become more financially responsible and can prove it. Their financiers (Macquarie Bank and St George Bank) will drag you through the mill, and put multiple enquiries for excessive amounts of credit on your credit file which will further damage your credit file for another 5 years. My advice, establish regular savings and wait until everything clears on your file. Hope this helps. Dont give up!