Maxxia

Just be aware of final amount to pay as they highlight out of pocket and costs but then final amounts not highlighted is twice expected. Our fortnightly expected as highlighted for one of the most cheapest cars was $450 when it actually was $700 plus. The lease insurance is 5x normal car insurance and overall probably would have been cheaper to… Read more

just get a car loan and pay a normal car loan over 5 years, and to not own/have a $20,000 balloon at the end and no car otherwise. In hindsight would never do a novated lease ever again and especially with deceptive contracting and marketing.

Absolutely the worst company to deal with. Butter you up pre-order, then woeful communication afterwards. Still waiting 2 months for my registration and CTP insurance to be paid in full. Happy to take the lease payments in between though. Email… Read more

sent end of March, 2026 no reply. Would NEVER recommend them, have steered friends and colleagues away from them. I have given one star because you cannot give none. The only saving grace is the actual car is great.

The consultant I was dealing with, Jordan, was fantastic and very patient with all my questions. He provided me with all the information I requested and response time was superb. I was very impressed with his professionalism at all times. Thank you.

Long wait time, terrible service, I use to be with eziway, so much better on so many levels, I'm finding since as a company we all had to be transferred over to maxxia, our fund were available within the hour through eziway, maxxia has been taking… Read more

over 6 hrs each time, there customers service just keeps shifting the blame to a third party. I will not be staying with Maxxia very long no salary sacrifice is worth struggling and waiting

My family and I recently relocated from New Zealand to Australia. As honest as it is to say, moving can be incredibly stressful, especially when balancing employment, childcare, and all the logistical complexities of settling into a new country. In the midst of this transition, we were fortunate to work with George Jajou while searching for a… Read more

vehicle. From the very beginning, George was exceptional. He was clear, precise, and thorough in explaining the process to both my wife and me. His consistent communication and follow-up until we received the vehicle were outstanding examples of high-quality customer service. While he undoubtedly manages many clients, his ability to treat each individual with such courtesy and professionalism makes him a true asset to any company. I would like to ensure this feedback reaches him, as his dedication certainly deserves recognition. Dhairya Shah and Family

Jarrah was amazing to deal with and very professional but also easy going. He was very patient and understanding. Maxzia handled all details and the many questions and changes I had with such ease. Nothing was ever a problem.

Excellent experience from start to finish. Traci was very professional, responsive, and explained the novated lease process clearly. Communication was prompt, and the entire process went smoothly. Thank you to the Maxxia team for making everything easy.

Headline: Appalling service and endless delays – Save yourself the nightmare ​I am currently in the process of purchasing a car through Maxxia, and dealing with them has been an absolute nightmare. They are incredibly slow, highly bureaucratic, and completely unreliable when it comes to deadlines. ​Trying to get in touch with them is an exercise… Read more

in frustration. Their phone support is terrible; the line constantly drops, and on the rare occasions you actually get through to a human, the customer service is awful. To make matters worse, there is zero internal communication—every representative you speak to tells you a completely different story. ​They fail to meet their own promised timeframes and stretch out the finance process with endless, unnecessary red tape. This has been a stressful and miserable experience, and they are jeopardizing my car purchase. ​I will never recommend Maxxia to anyone. If you have a choice, save yourself the headache and go with a company that actually values its customers and respects deadlines.

This has been an absolutely terrible customer service experience. Unfortunately, my company only works with this leasing provider, so I had no real choice but to deal with them. What makes it even worse is that they are supposed to be helping customers lease cars, but in my case, I had to constantly chase them just to get basic updates and move… Read more

the process forward.

The lack of communication, poor follow-up, and overall attitude made the whole experience extremely frustrating and disappointing. Instead of making the leasing process easier, they made it stressful, slow, and unnecessarily difficult.

Based on my experience, I would strongly warn others to avoid dealing with this company

Very poor response – I called and spoke with a customer service representative and he goes by the name Lee. First of all, it looked like he was working from home with so much background noise. Secondly, the attitude needs to be polite and humble because you are representing a company not yourself Thirdly, try to help the customer with a query, I got shunned because… Read more

the company was not registered. Mate! you can still do a dummy quote even if my workplace is not registered. Fourthly, there was no talk of let me help you in registering and send you the paperwork, except in short, the answer was get your company registered first before calling again.

Really disappointing experience.

Thanks but no thanks

From the beginning Anthony Leone was very helpful. He kept me updated with every process. I would definitely recommend Anthony to anyone who wants to talk about using salary packaging.

Hi, I would like to express my sincere gratitude to Jarrah Murphy Hill at Maxxia for the exceptional service and support I received throughout my car finance journey. From the very beginning, Jarrah took the time to understand my needs and explained all the available options clearly, including the pros and cons of each. His honest advice and… Read more

professional guidance helped me make the right decision with confidence.

What truly stood out was his outstanding communication. Jarrah kept me informed every step of the way, regularly checking in with updates and ensuring I always knew the progress of my application. He was always approachable, responsive, and willing to answer any questions I had, making the entire process smooth and stress-free.

If you’re considering financing a vehicle through Maxxia, I highly recommend reaching out to Jarrah Murphy Hill. His knowledge, professionalism, honesty, and commitment to excellent customer service made my experience a very positive one.

Thank you, Jarrah, for going above and beyond. I truly appreciate all your support and wish you continued success!

Jarrah is a great Maxxia consultant to deal with. He is very patient, kind, helpful and professional in handling all my novated lease queries and requests. I would highly recommend him to anyone looking to set up a novated lease. I got my car and very pleased with the choice I made.

I loved working with Jarrah. He guided me through the process thoughtfully and professionally. He answered all my questions with patience. Jarrah was exceptionally good at every stage until the settlement.

Extremely disappointing experience dealing with Maxxia regarding a closed account and redirected pay. My account was scheduled to close on 2 June, actioned on 3 June, and officially closed on 4 June. Despite this, my pay on 10 June was still deposited into the closed account, causing unnecessary financial stress and confusion. When I contacted… Read more

customer service, I was told the funds would be returned to my employer and that I may need to wait 1–2 pay cycles to receive my own wages back. Considering people rely on their pay to cover rent, bills, food, and daily living expenses, this process feels completely unreasonable.

What was even more frustrating was the lack of transparency. I politely asked to view the policy outlining the refund and repayment process, but staff repeatedly stated it was “standard practice” and could not provide any actual policy documentation. For a financial service provider handling people’s wages and salary packaging, customers should absolutely have access to clear written policies regarding delayed payments and returned funds.

The consultants themselves were polite, but overall the process felt poorly managed, unclear, and lacking accountability. I expected far better communication and transparency from a company responsible for managing employee finances.

Be careful. Go with them at your own risk. Never again.

Anthony Leone was so helpful during this process and made it very smooth and easy to navigate. He answered any questions promptly and helped me navigate all parts in a calm and kind manner

My lease car was declared a total loss in a not at fault accident. The process to finalise the lease, obtain the Total Loss gap cover that I was entitled to and start a new lease was frustrating, tedious and constant follow up calls on my end. It has been 2 months since the accident and still no new car lease.

Ralph Osongco was absolutely AMAZING to work with. I was indecisive at first, and Ralph was very patient and always there when I needed to reach out and ask questions. He was very helpful during the car selection, purchasing and trade-in—10/10 service.

Good sales/application process, but poor follow through. Very expensive (but costs not transparent), they are taking advantage of being the single service provider to government employer. One month after agreeing to go ahead, still not finalised and not clear on final price. Read the lease/finance documents carefully - there is no right to the… Read more

car at the end and the finance has the right to change the charges at any time. Ultimately would not go with them, despite potential tax savings which don't outweigh the heartache and risks with the lease contract.

My employer uses this company. My interactions with their support have been terrible so far, with the only exception of the first call I had to sign up with them. They made a mistake a couple of times, making my payment to be $60 for 2 fortnights, so in a month I got paid $120. I have called them multiple times and talk to them after extremely… Read more

long waiting times over the phone. After 2 calls with them and they confirming have corrected their mistake and I would receive my payments in the next days, I am still not able to receive my salary package payments. One month with no money in my account and dealing with these extremely hopeless people and bills to pay and literally no money thanks to their incompetence. One month after the issue is still not resolved.

I have an extremely negative experience with this company. I don't know if there are even any legal compliance for this company to do this and leave me in a terrible economic situation. After dealing with them the many I have and no response about the money they taken from my salary by their mistake, I feel hopeless and feel like my only option left is a legal route.

I extremely recommend staying away from this company and I hope the experience for other customers is not as terrible as it has been for me so far.

Highly recommend Ralph from Maxxia, very easy to deal with and he made the whole novated lease process seamless and efficient. And to top it off I got my finance approval and settlement done in pretty much a week!

Maxxia employs superstar service people who are there to assist to the Max. If Taylor McIntyre services you then you are in for gold star treatment. The novated lease I signed up for gave me the best deal on the market with people who are there to help you and enhance your life. Just do it - it's safe and easy.

I would totally recommend Maxxia for your next or first Novated Lease, Andrea gave me up to date advice, he handled everything and gave regular updates, the whole process was very easy, it started with a simple email enquiry, Andrea and other Maxxia staff were friendly and professional.

Anthony Leone was my second sales consultant for novated lease. He was very responsive and informative. He turned around the rejected application from previous sales consultant who set me up for failure. The internal complaint team is not helpful to resolve my complaint. Had to source the external resolution team to find me another sales… Read more

consultant. I get people's frustration from dealing with maxxia. It is very case dependent, if you have got a responsible person like Anthony, the experience will be seamless.