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Maxxia
4.3 from 1,184 reviews

excellent services provided by Kiran Pyaram today.

Excellent services provided by one of your staff Kiran Pyaram today. She or him was very friendly and efficient. My problems have been resolved within 10 minutes. Great services. Thanks

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Great service and help in getting the lease setup. Stress free.

After looking at multiple vehicles to purchase second hand on a novated lease i was able to get quick responses with lots of information and they were very upfront and quick to provide quotes to get me into the car i really wanted.

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Delightful customer service

Raj was fantastic very kind nothing was too much trouble. He did everything I asked for, it is great I could speak to someone after I got home from work.

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First Time Leaser / Myles is fantastic

Jayde came out to the office and done a great presentation about what is offered through Maxxia to our team of 18 staff. From there I followed up with a few questions to the office and was allocated Myles as a case worker. Myles was very helpful and upfront about how and what the service could offer. We then went on a car search to find a great deal. After looking at a few options and getting the pricing done up for me to look over some numbers and ended up finding a great deal. All the options and extras were presented and explained throughout the process. The total package of the vehicle and ongoing road assistance along with the running cost of the car works really well for me. Thanks heaps Myles

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Thorough service

Cal was excellent, knowledgeable and particularly great in addressing issues pertaining to old accounts that I did not even know were active! Very thorough and timely service, would highly recommend

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Great service Cedric and Gerrard

Thanks to both Cedric and Gerrard or their top service. Responses were efficient and timely and they did everything they could to support the process and make it happen quickly to suit our needs. Many thanks.

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Hi Spains, Thank you for taking the time to share your thoughts about your experience with Maxxia so far. Providing the best possible customer experience is the top priority for us and it's great that Cedric and Gerrard have guided you through the initial processes in such a helpful manner. We look forward to providing you with the same great service in future. Thanks and regards, Gareth

Cedric is great

Cedric was extremely helpful and polite....and still helping me. Great service with good knowledge. Cedric was able to inform me about leasing in terms that were easy to understand. Very happy

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Hi Caz, Thanks for taking the time to leave us a review. We will always look to support customers from start to finish so it's great to hear Cedric has been so helpful for you so far and we look forward to assisting you in the future. Your feedback is very much appreciated and thank you for the terrific rating as well! Regards, Gareth

Excellent and patient customer service

I can not speak highly enough of the service I recieved from Justin who was patient, professional and timely in his follow up and words. Justin ansered every question I had and went out of his way to make sure I had timely and accurate information from every angle to make my desicion. Nick then handled my settlement and he was prompt, clear and efficient in our dealings. I couldnt be happier with my service and recommend these gentlemen highly

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Hi Gavin, Thank you for the fantastic feedback and rating to match! We love hearing about positive customer experiences and its great that Justin and Nick have got everything on track for you. Your feedback has been passed on to both Justin and Nick so that they are recognised for the exceptional service and we look forward to assisting you during your time with Maxxia. Thanks and regards, Gareth

Logging in

Website not user friendly. I don't understand why it doesn't allow me to access my account despite putting all the correct details. I have checked my computer which seem to be working.

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Hi Terry, Thanks for providing us with this feedback. If you are having any issues with logging on, please give us a call on 1300 123 123 and we can troubleshoot the issue with you. Thanks and regards, Gareth

Excellent online chat function built into account dashboard

The dashboard when one is logged in contains an online chat function which connects you directly to a maxxia assistant. Kerry Preston was absolutely wonderful in how she handled my issue which I had with my Maxxia wallet. Prompt and efficient. triple thumbs up.

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Hello Wilson, Thank you very much for the feedback here. We've put a lot of work into making our systems easy to use for our customers so it's great to here this has worked so efficiently for you and, equally so, that Kerry has provided such valued service as well. We look forward to continuing to assist you with your future needs. Thanks and regards, Gareth

Very polite service

The customer service officer Anthia was extremely patient and understanding with my enquiry and request. She was able to offer me what I required. I thank you for your assistance

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Hi Jenny, Thank you for taking the time to tell us of your recent experience with Maxxia. We strive to deliver the best possible service experience for our customers so it's great to hear that Anthia has hit the mark for you. Your feedback is greatly appreciated and thanks for the excellent rating too. Kind Regards, Gareth

online efficiency

So easy and quick to access my needs on line. Then when I needed a consultant, she was there! Good information, great service. Need to get on the website more often!Thanks A!

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Hi watching, Thanks for taking the time to tell us about your recent experience with Maxxia. We've designed our online systems to be user friendly so it's great hearing this has been the case for you. We greatly appreciate your feedback and thank you for such a terrific rating! Kind Regards, Gareth

Breezy

I have been on mat leave for 6 mos now and will be going back to work soon. Setting up again my deductions for maxxia was such a breeze! Thanks for your help Raj!

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Hi Rochelle, Congratulations on the newborn and welcome back to Maxxia. We're glad to hear that Raj has made it as easy as possible to get back into the swing of things and we look forward to continuing to assist you with your future needs. Thanks and regards, Gareth

Excellent service

My allocated Maxxia Novated Leasing consultant and settlement consultant were very helpful. They always had time to answer my questions as this was the first time I went through a novated lease. They were professional and efficient. Excellent service! I would recommend this Maxxia Novated Leasing to my colleagues.

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Hi David, Thank you for taking the time to leave us this feedback. Our aim is to make things as easy and stress free as possible for our customers and it's great to hear that we've delivered on this for you. We look forward to assisting you throughout your time with us. Thanks and regards, Gareth

Excellent for time-poor people

The explanation of actual procedure, and benefits such convenience as well as assistance with choice as discussed by Mark, your staff, was very helpful and his patience appreciated. Communication with Maxxia is good and hands-on.

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Thanks for the review and amazing rating, Frederica! We work hard to our customer expectations, and we’re happy to hear we've hit the mark for you. We look forward to serving you again. Kind Regards, Gareth

Best customer service

Priyasha at Maxxia has been nothing short of amazing and has helped me lease the car of my dreams! She has been so helpful answering all of my questions and is very patient, professional and knowledgeable. Thank you Priyasha!!

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Hi Jessica, Thanks for taking the time to provide such a great rating and feedback for Priyashi. I will be sure to pass on your feedback to Priyashi and her manager so that she is recognised for her wonderful customer service. We look forward to providing you with even more great customer service in the future. Kind Regards, Gareth

Experience Counts

My experience in buying a car would have been a lot worse without the intervention of Maxxia to guide me through the whole process. My sales consultant at Maxxia (Jessica Gul) was fantastic as she dealt with difficult situations to keep the process moving. Thank you Maxxia.

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Hi Troy, Thank you for taking the time to provide this feedback. Our aim is to provide the best possible experience for our customers and it's great to hear that Jess has delivered on this for you. We look forward to providing you with the same great service during your time with Maxxia. Kind Regards, Gareth

Helpful individual - Persistent with systems

Jordan Sherrington- thank you very much for sending me information required on investment loan salary sacrifice. Also thank you for chasing down my long winded refund that got lost in the system from cancelled flights much appreciated.

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Hi Owen, Thanks for taking the time to provide such a great rating and feedback for Jordan. It's great to hear of the effort he has gone to in both providing the requested information and in getting this refund back into your account. I will be sure to pass on your feedback to Jordan and his manager so that he is rewarded for his first-rate customer service. We look forward to providing you with even more great customer service in the future. Kind Regards, Gareth

So easy and simple!

I had a huge list of things to fix up with my account. I actually had been putting it off because I thought it would take forever and was messy. I spoke with Kerry, who didn't even bat an eyelid with all my requests and went above and beyond to sort out everything. She made my day.

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Hi Lisa, Thank you for taking the time to leave a review for us and a fantastic rating. It's great to hear of Kerry's champion effort in having all of your issues resolved and getting the account back on track. Your feedback has been passed on to Kerry and her manager so that she is recognised for her service. We look forward to assisting you with your future needs. Thanks and regards, Gareth

Wonderful service.

Very efficient service. Staff was very professional kind, helpful and they were able to answer all my questions when I was unsure about anything. I Would recommend this service to anybody, very Beneficial to Me.

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Hi Christie, Thank you for telling us of your recent experience with Maxxia. Our aim is to provide best possible service through our knowledge and commitment to our customers so it's great to hear we've hit achieved this for you. Your feedback is very much appreciated and thank you for the excellent rating as well. Regards, Gareth

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Questions & Answers

How do I avoid the extra charges if I choose to pay my car out in full. I've only just recently started with Maxxia and been informed my bank are hesitant to provide me with a home loan until I have the Maxxia Lease removed.... payed out.
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My husband has maxxia car leasing, he recently deceased, im not sure what arw the next process of changing the car to my name?
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Hi Sarah, Thank you for your enquiry. My condolences for your loss. I've asked for a customer care consultant to get in contact with you and go over the process going forward. Regards, Gareth

Wanting to know where do I get a copy of Maxxia Salary Packaging Claim Form.
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Hi Annie, To lodge a claim, you do not necessarily need a claim form as you can do this through either your online account or by downloading the Maxxia phone app. For information on these options go https://www.maxxia.com.au/claims. Alternatively, feel free to contact us on 1300 123 123 and we can arrange to email you a copy of the form. Thanks and regards, Gareth