Raj rules!

Raj was clear and accurate, and ready to explain thoroughly the aspects of my query. He was pro-active in suggesting further ways to benefit from the funds I hold with Maxxia, and helped me improve my understanding of my entitlements. He also sent a follow-up email that sets out the changes we made in a format that is easy to understand. Thank you Raj.

Well done

My request regarding my salary package closure was very well dealt with by the staff member who answered the phone. Very happy result and I would recommend Maxxia to others I know

Stellar customer service

I was super impressed with the service I got from Andre on 3 December. He went the extra mile to ensure that I'm maximising the benefits available to me and covered everything I need to know clearly and professionally - with bonus wit and charm.
Very, very happy.

Great Staff Make a Great Service

I cannot commend more highly the attitude and service provided by Donna Balnaves in Salary Packaging today. Despite computer problems and a backlog of emails as a result, she managed to change my packaging details in time for the payment to go through for my personal loan. Where do you get people THIS good? Maxxia, hear this - you should look after her as well as she looks after the customers! Thank you Donna and my congratulations to Maxxia's recruiters.

Thank you Donna Balnaves!

Your advice was fantastic, you were friendly and a credit to Maxxia.
I know that I will benefit financially from your advice.
I wish I had contacted you earlier on in the year.

Very happy with the service :)

Donna was very pleasant and patient and helpful in every way should could be. Thank you. The computer system being somewhat slow made meeting my needs more challenging but she handled the process very professionally and pleasantly

Customer service

Customer service with Kiran Payaram the last couple of days was excellent. Kiran went out of his way to ensure all was done correctly and efficiently when I changed insurers for my car and also for the rego direct payment. Very efficient and polite. Give this guy a bonus in his next pay!

Simple and Painless

Richard from Maxxia was helpful with every question I had, and guided me through the process of leasing a vehicle. Much easier than I expected. I would highly recommend salary packaging, and if you have the opportunity to use Maxxia, it's all surprisingly easy.

1 comment
Hi Bruce, Thank you for taking the time to provide this feedback. It’s great to hear that Richard has been so helpful and made this as easy for you. We look forward to providing you with the same great service in future. Thanks and regards, Gareth

Great Service for Novated Leases

The team at Maxxia are very helpful and knowledgeable. Xiomara and Sherine were amazing at keeping me in the loop and chasing up information for me.
Easy Process, would definitely recommend

1 comment
Hi Kirsty, Thanks for the terrific feedback and review. We always aim to provide the best possible service and its great to hear that Xiomara and Sherine have delivered on this for you. Your feedback will passed on to both consultants. Thanks and regards, Gareth

Donna was so helpful

Donna Balnaves was fantastic on the phone today. I barely understand salary packaging at the best of times and she was so helpful in helping me understand. Very kind and warm.

1 comment
Hi Steph, Thanks for taking the time to provide such a great rating and feedback for Donna. I will be sure to pass on your feedback to Donna and her manager so that she is recognised for her wonderful customer service! We look forward to continuing to assist you with your future needs. Thanks and regards, Gareth

Online chat assistance

Today I used the chat online and was in contact with a lovely lady Kerry.
Kerry spend a while with me and answered all my questions. She assisted me in making informed decisions about my accommodation claims. Which I personally find daunting.
I am very impressed with the assistance that I received, and cannot speak too highly about Kerry. I still have documents to submit and follow up with, I can only hope that I get Kerry again. Kerry was very patient, understanding and knowledgeable.
Excellent service from Kerry and well done MAXXIA. Well done Kerry !

This is great Kris! Thank you for the fantastic feedback and review. It's great to hear that Kerry has provided such a high level of service for you. Your feedback will be passed on to both her and her manager to see that she is recognised for this. Thanks and regards, GarethThat is fine Gareth. I am petrified of Maxxia as I do now know what I am doing. I sometime play back in my mind the conversation I have had and think I'm such a dodo. BUT I have never been made to feel like that .

Customer services is incredibly slow

Everything takes 5 days. I send an email 5 days later I get a response, I then respond, 5 days later another response. I put in a claim, 10 days later it gets processed, incorrectly, takes another 5 days to get a reply. Incredibly frustrating.

1 comment
Good afternoon Annonymous, Thank you for providing this feedback. I appreciate that it can be frustrating waiting for a response to enquiries or submitted claims. I would like the opportunity to discuss this further with you, and have sent a private message to assist with this matter. Kind Regards Gareth

Great experience over the phone.

Great experience over the phone.
Thank you Alexandra for your help. You answered and helped me more than what I initially called for. In all the staff are very helpful and willing to maximise the customers benefit.

1 comment
Hi Maritsa, Thank you for taking the time to provide this feedback. It’s great to hear that Alexandra has gone above and beyond for you. At Maxxia, we have a fantastic staff R&R program and will ensure that she is recognised. We look forward to continuing to provide you with great service for your future needs. Kind Regards, Gareth

Promp reply

Customer service representative Daniel Mozumder responded to my query very quick and gave me the explanation that I am looking for. I really appreciate it. I am very happy with it

1 comment
Hi JoAnne, Thanks for taking the time to provide such a great rating and feedback for Daniel. This will be passed on Daniel and his manager to ensure that he is recognised for the fantastic customer service! We look forward to providing you with even more great customer service in the future, Kind Regards, Gareth

Misleading and deceptive

When setting up our contract we were advised that specific tyres we wanted on our vehicle would be approved but would need to be budgeted for as they cost more than standard road tyres. Contract states tyres 'altered to customer specifications' however when we put the tyres budgeted for on the vehicle Maxxia refused to pay and we had 3 days to pay $1000 out of our own pocket for the tyres.
Requested that Maxxia close my account and was advised that money would still be taken from that fortnights pay as it was too late to make the necessary changes for my employers payroll. Now a full fortnight later Maxxia have again taken nearly $900 from my pay although my fuel card is cancelled, my account is apparently closed and I am paying insurance on the vehicle myself and have a loan repayment due in less than a week which I will not be able to pay as Maxxia have my money but are not paying the costs on the car.
I have called three times today and have been given no answers, no resolution and no one gets back to me when they say they will.
Thanks for putting me in financial distress yet again.

1 comment
Good morning Melly, I can definitely understand your frustration here and would like to discuss this further so we can have this resolved as quickly as possible for you. I have sent you a private message to further discuss and assist with this matter, and hope to speak directly to you shortly. Kind Regards, Gareth

Makes it easy

They have a good online claims system, helpful staff, and make the whole salary packaging process easy. Call centre was helpful when required. They take all the effort off your plate.

1 comment
Thanks for the amazing review, Tom! We work hard to meet our customers expectations, and we’re happy to hear we hit the mark for you. We look forward to serving you again. Kind Regards, Gareth

So helpful!

Great service today! Cleared up my confusion regarding salary packaging in minutes. Spoke with Raj on the phone who was very helpful. Thanks maxxxia! I would highly recommend joining maxxia

1 comment
Hi Tarik, Thanks for taking the time to provide such a great rating and feedback for Raj. I will be sure to pass on your feedback to Raj's manager so that he is recognised for his wonderful customer service! We look forward to providing you with even more great customer service in the future, Kind Regards, Gareth

Excellent Customer Service!!

I spoke with your customer service operator yesterday regarding claiming venue hire/ holiday accommodation. They were very patient and explained my options clearly , even when I asked them to repeat the information again.

1 comment
Hi Colin, Thanks for taking the time to share your thoughts about your recent experience with Maxxia. It’s wonderful to hear that we were able to assist you in such a positive manner. We strive to deliver the best possible service experience for all our customers. We greatly appreciate your feedback and thank you for such a terrific rating! Regards, Gareth

Excellent service

Yama was clear and precise in answering all my questions. Very gentle and well spoken. I appreciate his patience. Happy with the service provided this time, which is unfortunately not the case always

1 comment
Hi Dee, Thank you for the wonderful feedback and review. We always appreciate hearing about positive experiences from our valued customers. Your feedback will be passed on to Yama and his team leader and we look forward to continuing to assist you with your future needs. Thanks and regards, Gareth

Great customer service!

The Maxxia consultants are very responsive to emails and calls and are very helpful over the phone. I would definitely recommend their services to my colleagues and friends! They work hard to maximise returns

1 comment
Hi Lee, Thank you for taking the time to provide this feedback. It’s great to hear that the consultants you have been in contact with have provided a exceptional service for you. We look forward to continuing this same great service in future. Kind Regards, Gareth

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Questions & Answers

hello I have been made redundant from my job and and im leasing a car thru maxxia. what are my options, and what happens with my vehicle?
1 answer
Hi Stella, Thank you for your question. I've sent you a private message so that we can look into this further for you. Thanks and regards, Gareth

Hi I work part time and use Maccas for my salary sacrifice. Thinking about leasing a car as well. My question is I have a bad credit rateing due to past problems will I be approved as I have permanent employment or will my credit history ruin my chances of a lease? Thanks
No answers

How do I find a detailed list of transaction as I can with a normal credit card as I want to check if I made a payment to a certain buisness last night? Thanks Fiona
3 answers
Hi Fiona, Thank you for submitting your question. As part of our service, all Maxxia customers have access to view their accounts online. These online accounts include payments we have made and payments you have made, so you will be able to see any specific transactions required. The login is located at www.maxxia.com.au – if you are unsure of your User ID, or how to find the information required, please contact us on 1300 123 123 at your earliest convenience and our Customer Care Centre will be able to assist you accordingly. Thank you. Kind Regards, CaseyI have this question too. I'm afraid the answer is not helping. I used to be able to see all my transactions but the layout has changed and now it only shows transactions by Maxxia, NOT my own transactions. I need to see what payments I've made and they are NOT THERE.Hi Eva, Thank you for your message. I am sorry you have not been able to locate the transaction history on Maxxia Online. We would be very happy to guide you though on how to do this. Please contact us on 1300 123 123 and one of our friendly consultants will be able to talk you though the required steps. Kind regards, Scott