Maxxia

Extremely disappointing experience dealing with Maxxia regarding a closed account and redirected pay. My account was scheduled to close on 2 June, actioned on 3 June, and officially closed on 4 June. Despite this, my pay on 10 June was still deposited into the closed account, causing unnecessary financial stress and confusion. When I contacted… Read more

customer service, I was told the funds would be returned to my employer and that I may need to wait 1–2 pay cycles to receive my own wages back. Considering people rely on their pay to cover rent, bills, food, and daily living expenses, this process feels completely unreasonable.

What was even more frustrating was the lack of transparency. I politely asked to view the policy outlining the refund and repayment process, but staff repeatedly stated it was “standard practice” and could not provide any actual policy documentation. For a financial service provider handling people’s wages and salary packaging, customers should absolutely have access to clear written policies regarding delayed payments and returned funds.

The consultants themselves were polite, but overall the process felt poorly managed, unclear, and lacking accountability. I expected far better communication and transparency from a company responsible for managing employee finances.

Be careful. Go with them at your own risk. Never again.

Anthony Leone was so helpful during this process and made it very smooth and easy to navigate. He answered any questions promptly and helped me navigate all parts in a calm and kind manner

My lease car was declared a total loss in a not at fault accident. The process to finalise the lease, obtain the Total Loss gap cover that I was entitled to and start a new lease was frustrating, tedious and constant follow up calls on my end. It has been 2 months since the accident and still no new car lease.

Absolutely the worst company to deal with. Butter you up pre-order, then woeful communication afterwards. Still waiting 2 months for my registration and CTP insurance to be paid in full. Happy to take the lease payments in between though. Email… Read more

sent end of March, 2026 no reply. Would NEVER recommend them, have steered friends and colleagues away from them. I have given one star because you cannot give none. The only saving grace is the actual car is great.

The consultant I was dealing with, Jordan, was fantastic and very patient with all my questions. He provided me with all the information I requested and response time was superb. I was very impressed with his professionalism at all times. Thank you.

Long wait time, terrible service, I use to be with eziway, so much better on so many levels, I'm finding since as a company we all had to be transferred over to maxxia, our fund were available within the hour through eziway, maxxia has been taking… Read more

over 6 hrs each time, there customers service just keeps shifting the blame to a third party. I will not be staying with Maxxia very long no salary sacrifice is worth struggling and waiting

Ralph Osongco was absolutely AMAZING to work with. I was indecisive at first, and Ralph was very patient and always there when I needed to reach out and ask questions. He was very helpful during the car selection, purchasing and trade-in—10/10 service.

Highly recommend Ralph from Maxxia, very easy to deal with and he made the whole novated lease process seamless and efficient. And to top it off I got my finance approval and settlement done in pretty much a week!

Maxxia employs superstar service people who are there to assist to the Max. If Taylor McIntyre services you then you are in for gold star treatment. The novated lease I signed up for gave me the best deal on the market with people who are there to help you and enhance your life. Just do it - it's safe and easy.

Good sales/application process, but poor follow through. Very expensive (but costs not transparent), they are taking advantage of being the single service provider to government employer. One month after agreeing to go ahead, still not finalised and not clear on final price. Read the lease/finance documents carefully - there is no right to the… Read more

car at the end and the finance has the right to change the charges at any time. Ultimately would not go with them, despite potential tax savings which don't outweigh the heartache and risks with the lease contract.

My employer uses this company. My interactions with their support have been terrible so far, with the only exception of the first call I had to sign up with them. They made a mistake a couple of times, making my payment to be $60 for 2 fortnights, so in a month I got paid $120. I have called them multiple times and talk to them after extremely… Read more

long waiting times over the phone. After 2 calls with them and they confirming have corrected their mistake and I would receive my payments in the next days, I am still not able to receive my salary package payments. One month with no money in my account and dealing with these extremely hopeless people and bills to pay and literally no money thanks to their incompetence. One month after the issue is still not resolved.

I have an extremely negative experience with this company. I don't know if there are even any legal compliance for this company to do this and leave me in a terrible economic situation. After dealing with them the many I have and no response about the money they taken from my salary by their mistake, I feel hopeless and feel like my only option left is a legal route.

I extremely recommend staying away from this company and I hope the experience for other customers is not as terrible as it has been for me so far.

Applied for novated lease, was approved for finance. Dealer sent final invoice for purchase of vehicle, this was the only thing that went well. Almost 2 weeks later, I had to make enquiries on progress. I was told that I'd receive paperwork that day to get employer and bank to sign off. Nothing was sent, rang back following day to be told we'll… Read more

escalate this issue and our supervisor will send your paperwork, no paperwork sent that day. Rang back that afternoon to be told "sorry system error and our supervisor is now manually sending through paperwork and you'll receive them by close of business and was told that it was either employer or financial institution causing delays even though it hadn't got to that stage. Guess what, Nothing! I don't know why I applied for this product only to be treated as if it's not really important to provide the service. I know many people in health industry and I'll be sure to let them know how I was treated. Thanks maxxia, you've made this a special experience.

I would totally recommend Maxxia for your next or first Novated Lease, Andrea gave me up to date advice, he handled everything and gave regular updates, the whole process was very easy, it started with a simple email enquiry, Andrea and other Maxxia staff were friendly and professional.

Anthony Leone was my second sales consultant for novated lease. He was very responsive and informative. He turned around the rejected application from previous sales consultant who set me up for failure. The internal complaint team is not helpful to resolve my complaint. Had to source the external resolution team to find me another sales… Read more

consultant. I get people's frustration from dealing with maxxia. It is very case dependent, if you have got a responsible person like Anthony, the experience will be seamless.

Very happy with the constant high level of service provided my Maxxia team member Jarrah over several months. Clearly went above and beyond with my process. Able to contact him easily and always received support that day. Nothing bad to note. Steve

It was a simple process to organise a novated lease. Traci handled it all and kept me in the loop. Hopefully all runs as smoothly over the next five years with my new vehicle.

Maxxia truly made the entire process simple and stress-free, especially for someone like me with a $0 deposit. The service was incredibly quick, and the team was professional, friendly, and highly knowledgeable throughout the journey. A special thank you to my Maxxia consultant, Sonali Thakur, who made everything smooth and easy from start to… Read more

finish. Her knowledge, guidance, and willingness to help were outstanding.

Without hesitation, I am 100% happy to recommend Maxxia. Thank you, Sonali, and the entire Maxxia team for the excellent service!

I had the pleasure of being guided through the novated lease process by Jarrah Murphy Hill - it was my first time going down this route and he took the time to step me through it. I highly recommend going through Jarrah - we have an EV and couldn't be happier!

This is my first time having novated lease. Andrea was vert helpful and available to answer any query I had. Things moved promptly and fast. Very happy with service. Will certainly will do it again.

I had Anthony as my Novated Lease consultant, and I genuinely could not have asked for a better experience. From the very beginning, he was incredibly patient, knowledgeable, and supportive throughout the entire process. Novated leasing can be quite confusing and overwhelming at times, especially with all the financial details involved, but… Read more

Anthony took the time to explain everything clearly and thoroughly, never once making me feel like any question was silly or too much trouble.

What stood out most was how available and dedicated he was. He answered my calls and messages almost instantly, and there was even a time he took my call at 8pm while having dinner with his family just to make sure all my questions were answered and that I felt reassured moving forward. That level of care and commitment is extremely rare to find.

Anthony genuinely went above and beyond every step of the way to make sure I felt comfortable, informed, and confident in my decision. He made what could have been a stressful process feel smooth and easy, and I always felt like he truly had my best interests at heart rather than just trying to make a sale.

His professionalism, patience, communication, and willingness to help honestly exceeded all expectations. I couldn’t recommend Anthony Leone more highly to anyone considering a novated lease. He is an absolute asset to the company and made the entire experience exceptional.

I used Maxxia Novated Lease to lease a van. The whole process from initial contact, explanation of how it works, selecting a vehicle, liaising with my employer, to delivery of the van was very simple and handled very professionally by Maxxia consultant Traci Bianchi. If you are in the market for a vehicle or looking for a way to reduce taxable income, give Maxxia a call. Definitely going to recommend for the wonderful service.

Sonali has been excellent the whole way through. We were new to taking on a salary sacrifice lease and were quite nervous. Sonali patiently walked us through the process, answering our every question thoroughly and clearly. She helped us navigate the process, and we are grateful.

What can I say. I dealt with Anthony Leone and I could not before impressed and grateful for his services. Anthony explained in very tight detail what Novate Leasing was and the benefits, what to watch out for and what to consider. Being within the Automotive Sales industry myself, the services of Anthony Leone and Maxxia were above & beyond Show reply

I dealt with Jordan and Anjali mostly who were both incredible. They made the whole process easy to understand, without pressure and with guidance and I could not recommend doing this more if it works for your situation. Show reply