Active Feet Australia

Received the wrong size of my initial order of a pair of slides. I contacted customer service for a return, but there were no clear instructions as to what I should do to return the wrong pair; after a few follow-up emails, I finally mailed them the slides back, and a few days later, I received an Australia Post email to collect the slides from… Read more

Melbourne (while I'm Sydney based). So far, it has been 3 weeks, and I'm yet to have a definitive date for the arrival of the slides. I did nothing wrong in ordering them, but the factory dispatched them wrongly. I must share this with everyone to set up your expectations. The only good thing is that the slides are made of comfortable foam material, which can help you if you are planning a long walk!

Great customer service and good price – Amazing customer service. Online order that was very quick. Shoes arrived in the wrong size so I rung them and they were so helpful, immediately sent the correct size by express post and a prepaid post label for the return. Show details

Rude and condescending – I was a customer of this store for over a decade after being referred by one of the originals owners. I've bought more pairs of runners here than I can count. They've obviously since changed hands because their operations manager now, Darcy Joyce, is rude, condescending and doesn't seem to have the most basic grasp of customer service. He doesn't… Read more

even have the basic courtesy to call customers by their actual name, even when corrected. No appreciation at all for loyal customers and clearly couldn't care less if you don't shop with them in the future.

So, after all this time, I will now shop elsewhere. I'd suggest others do the same.

Great experience – I was listened to and my needs were met with very friendly staff . Thankyou you Show details

Rude, arrogant sales staff and no customer service on faulty products – We purchased a new pair of Asics Cumulus for our 11 year old son on the advice of his podiatrist as being best for his orthotics from their Prahran store. Our son wears them to school and to basketball training and had worn them for 10 days when they started completely falling apart. We couldn't believe it, especially being a good brand like… Read more

Asics which he has had many times before but obviously they were just a very bad pair, so my husband took them back to the store on a Friday exactly two weeks after purchasing them and instead of exchanging them right away as they were clearly faulty and should in no way be completely falling apart at the seams on both shoes after only 10 wears, the staff said they had to contact Asics and summit a claim which could take up to two weeks and we were expected to give them photos and go away and our son had to keep wearing the falling apart shoes in the mean time. Then after 4 days and hearing no news from the store about our claim, my husband had to ring them to follow up and they were less then helpful but agreed to contact Asics to see where the claim was at. Finally a week after taking the shoes back to the store we finally were able to get a replacement pair for the faulty shoes, however the sales assistant called Callum was so incredibly rude and agressive towards my husband and accused my husband of being rude just because he had called to find follow up on the claim as the shoes were getting worse. When my husband asked him his name he just laughed before giving his name and when my husband suggested their customer service needed to be better and he would complain to their head office, Callum told him that "they already know all about you because you rang and weren't happy that you hadn't received an answer yet". We were and are in disbelief at the appalling attitude of this store and the rudeness of the staff. No shoes should be falling apart after only 10 days and they should have been immediately swapped over. The fact that they made us wait a week, made our child wear faulty shoes for a week, we had to follow them up and then they were insulting and rude was disgusting and we will never spend another cent of our money with this company.

getting it right – I've had such good advice and help in the Prahran store this morning. Really it couldn't have been better. Thank you. Christine

Very fast delivery and great advice – Great service. Item shipped same day and arrived on time. Show details

This range is Epic ..Staff are sensational – Jessie us so great.. knowledged & caring.. got the best fitting joggers ever.. highly recommend

Terrible service from the Sandringham store – Very poor advice given by the store in Sandringham, no solution offered. I have left a full set of details in the google review (also one star) and I am not impressed by your fake interest in helping. I replied to the email address provided, unsurprisingly, no reply. Show details

Superb service – I ordered two pairs of runners that were very difficult to source on other sites, Active Feet had them in stock at a very competitive price and contacted me directly to explain that they'd be sent in separate packages from separate stores. All round excellent service, I will definitely support this store again. Show details

Excellent company to deal with – My wife and I purchased two pairs of shoes from Active Feet. Sandringham We are in lockdown so it was a challenge but Active Feet were awesome Fitted via a Zoom call. Shoes fit really well ASICS A mention of Ally our contact person. She was brilliant. Show details

Active Feet on-line orders – Active Feet always deliver on time, in full and to specifications. If you require well fitting sport shoes of any kind, I highly recommend you visit one of their stores.