1 photo
Brand House Direct

Brand House Direct

4.1 from 2,248 reviews · View Statistics
See the Best Footwear Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Brand House Direct

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Terrible customer service

published

Order #448431

After waiting 23 days for my order to be shipped, I asked for a refund as their website falsely claims orders will be shipped in 3-7 days. They ignored my request and sent me an email saying they’ve shipped half my order and the other half will be shipped “soon”.

I asked for a refund, not half my order and the other half to be sent “soon”, after waiting nearly a month. I do not appreciate my refund request being completely ignored.

I wish I read the reviews on here before purchasing. I do not recommend them at all.

Product Quality
1/5
Shipping
1/5
Brand House Direct
Lee S.Brand House Direct
dreamer75
dreamer75Sydney, NSW

Poor customer service- Still waiting 20 days so far still not shipped

published

How disappointing I have been chasing my order for the last couple of weeks, every time I call "it will be shipped in a few days, it has been 20+days still not shipped, still being told that it will be shipped. I will not wait any longer, I want full refund asap!!!!

ORDER # 445325

Don't even bother getting back to me to tell me that it will be shipped this week (that would make me even more furious!)

Either it has been shipped already (with tracking number) or full refund same day!! (NO I DO NOT WANT NO STORE CREDIT)

Incentivised Review No
Brand House Direct
Lee S.Brand House Direct
dreamer75
dreamer75
Brand House Direct
Lee S.Brand House Direct

Hi thanks for your understanding. We will email you the express post tracking details next week. Once again, we thank you for your patience.

Lysa
LysaSydney
  • Verified

I can't fault the service.

published

My order arrived super fast and the goods were in perfect condition. I will certainly use this company again for my shoe purchases.

Product Quality
5/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

annoyed
annoyed
  • 2 reviews

Poor customer service, dont buy from them

published

So far the order has taken 13 days from the date ordered, and still not sent. Only after sending 4 emails asking where the goods are, do they advise that I will be emailed when the stock is shipped (not answering any questions asked) and the same copy and paste answer twice received that there is a delay with their supplier. On asking for a refund twice due to the delay in shopping the goods, I have not had any response. Their website says 1-4 days for despatch, dont believe it, or any promise for a phone call back, when I have called twice now and neither time have the actioned what they said they would. Poor experience and poor customer service

Incentivised Review No
Brand House Direct
Lee S.Brand House Direct

Hi thank you for taking time to leave feedback. Can you advise your order number so I can look into this for you?

Footwear Shops & Brands

Find out how Brand House Direct compares to other Footwear Shops & Brands

Know better, choose better.

Compare all

They charge delivery fees to send you faulty product

published

The shoes I ordered were delivered with scratches on them. Initially, they wanted me to pay return freight but organised a voucher when I complained. Over the next 4 months, I followed up numerous times and was told the supplier was looking into it. I asked for a refund but they were very unresponsive and eventually sent me a store credit. I again asked for a refund which was made minus the original freight cost. When I complained about this, they said that's their policy with returns - I can understand this with change of style/ size returns but not for faulty product. That would be like sending a pizza back to Domino's because it was made wrong but they deduct the delivery charge from your refund ?! Won't be using them again.

Product Quality
1/5
Shipping
1/5
Brand House Direct
Lee S.Brand House Direct

Hi Bruce, can you please advise your order number? I would like to look into this and try and assist.

Bruce M
Bruce M

Hi Lee, my order number was 415730. I did try to resolve the issue with your customer support team but was unable to make any headway.

Brand House Direct
Lee S.Brand House Direct

Hi Bruce, I will speak to the customer support team and will email you an update. Thank you for your patience.

Maree
MareeCentral Queensland, QLD
  • Verified

Disgraceful Customer Service!

published

Disgraceful; full of lies. Slippers aren’t the same, these don’t fit. Now won’t refund postage as promised if return them.

Product Quality
1/5
Shipping
1/5
Brand House Direct
Lee S.Brand House Direct

Hi Maree, thank you for taking time to leave feedback. I note that we shipped you the item exactly as described on the website. You returned the item for a refund which we have processed promptly. I am sorry they didn't suit you in this instance.

Maree
Maree
Brand House Direct
Lee S.Brand House Direct

Order not sent

published

Don't bother they will not send and you will have to issue a refund, that's why I always use paypal.

  • Thumbnail
Shipping
1/5
Incentivised Review No
Product Appearance Not as advertised
Brand House Direct
Lee S.Brand House Direct

Hi thank you for your enquiry. Your order is due for dispatch this week. We will email you the tracking details once dispatched.

  • Verified

Good Price / Exactly the same product you pay $$ For at retail stores high price!

published

Good Product / I’d like more Products on the Site as in ASICS / Kilchis Aqua shoes / More sizes available /
Very good product!

Product Quality
5/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

Excellent shooping experience.

published

Excellent hiking shoes, the size fitted perfectly. Service and delivery also excellent. Will definetely use Brand House Direct again. 5 Stars!

Product Quality
5/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Footwear Shops & Brands

Find out how Brand House Direct compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
Mrsmichelle
MrsmichelleDarling Downs, QLD
  • 2 reviews
  • Verified

Was reccomended Scholl shoes!

published

Shoe sizes are very inconsistent purchased the same sizes as previously purchased but they are smaller than original. As they have been tried cannot return.

Product Quality
3/5
Shipping
2/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

A great online service

published

Very easy to navigate store & such a variety of shoe styles to choose from. Prompt delivery & very happy with purchase.

Product Quality
5/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Anne
AnneGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 7 likes
  • Verified

STILL WAITING ON MY MONEY

published

Hello Brand House Direct... how much longer will you keep my money? Your email back on 29/03/21 states "refunded $184.95" yet you refuse to refund the money back into my credit card?
Consumer Affair Vic has responded to me giving me a couple of options.
Check it out if you think that I am not genuine and now this is also with the Bank.... you can always contact me to get the case number.
Potential customers please be weary if for whatever reason you need to return a product.... not what I would call basic Customer Service.

Incentivised Review No
Return Claim MadeYes
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number? We are more than happy to help resolve this matter.

Anne
Anne
Footwear Shops & Brands

Find out how Brand House Direct compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
BrettS
BrettSMelbourne
  • 2 reviews
  • Verified

Good Service

published

Responsive and prompt service from dispatch as mistakenly ordered wrong size. Shoes replaced and sent out again in correct size with no fuss. Thank you.

Product Quality
5/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

  • Verified

user friendly site

published

purchased orizonte boots, they are exactly as pictured, good quality ,perfect fit, very comfortable. purchase & checkout was easy & quick delivery.

Product Quality
5/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Amy F.
Amy F.Metropolitan Adelaide, SA
  • Verified

Worth it.

published

The website was easy to navigate and there was lots of variety of shoes to choose from. Fast delivery was good.

Product Quality
5/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Brand House Direct

Questions & Answers

Lucas M.
Lucas M.asked

How do I track my international order?

1 answer
Brand House Direct
Lee S.Brand House Direct

Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.

William T
William Tasked

Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.

2 answers
Brand House Direct
Lee S.Brand House Direct

Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.

Jeanette Bilson
Jeanette Bilson

I got mine within a week. Once posted it took two days of that week. So happy how fast they were.

Louise
Louiseasked

How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!

No answers
See all Brand House Direct questions

Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
Visit official website

Other Footwear Shops & Brands

Previous
Luxe.It.Fwd

Luxe.It.Fwd

5.0
(161)
YesStyle

YesStyle

4.6
(5,123)
Birdsnest

Birdsnest

4.8
(147)
Showpo

Showpo

4.4
(4,028)
JENNEN Shoes

JENNEN Shoes

4.8
(110)
Hello Molly

Hello Molly

4.4
(513)
ASHLEY LIM

ASHLEY LIM

5.0
(47)
The Iconic

The Iconic

4.1
(3,029)
UGG Express

UGG Express

4.2
(165)
Next
See all Footwear Shops & Brands

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.