Brand House Direct

Placed my order for men's shoes on 7 February. I was advised to expect dispatch from Melbourne within 4-8 business days & to expect an email with a tracking number. It's now 21 Feb Sydney time, the 10th business day & the status of the order is still showing "ordered" only. Has NOT even advanced to "Order Ready". TERRIBLE SERVICE.

Ordered Sunday and delivered the following Thursday which was before the estimated delivery date. Great hiking boots and very happy with the purchase and service. I also liked that they included a form in case you wanted to return them.

Its been 10 business days already since i purchased my pant but up to now it has never been shipped. They said it is coming from their Australian supplier and they will ship it within 6-8 business days. What a joke!

I've been shopping online for nearly 25 years, never have I used something so poorly designed. There is no customer account to check on the progress of your sale or return, the phone number is never answered, the online chatbot is woeful. No-one can give you any information at all. Absolutely abysmal, if i could give it 0 stars I would.

Paid for return postage of 2 pairs shoes not suitable for me and requested refund. Received email asking me to select different style. They advised if I wanted refund it would be cost of shoes less postage. As I paid postage for returns and purchased more than these pairs of shoes don't believe they should charge postage. Original order I kept 4 pairs of shoes. I have had no response to email sent requesting refund again. They received returned goods on 29th Jan.

I ordered a pair of arch support shoes on 31 Jan 2020. I received no email confirmation of order being processed until I wrote an email. I paid $12.95 for postage. The package has been delivered to a newsagent 20min drive away from my home which is an inconvenience. I paid the postage which is quiet high for the product to be delivered to my home address.

Had I read these reviews prior to order I wouldnt have placed an order.

I ordered a pair of boots (shipped on the last 4th business day) and they didn't fit - returned them for an exchange for 2 other pairs of boots. Was told return order should be processed within 3 business days and it did not happen. Rang up to follow up my return order - the CS processed my order and the 2 pairs of boots got sent out on express shipping without me paying anymore. Overall the service is not pleasant but in the end i got what i wanted hence giving them 4 stars out of 5. Will i shop here again - maybe.

Ordered two pairs in same size but one pair too large. Different brand.
Returned large pair & was refunded. Still cost the return postage but still great value on the pair I kept.

I ordered 2 pairs of school shoes 22 days ago. The shoes have not been delivered. Absolutely terrible communication from this business. They advised it had been sent and provided a tracking number which states my parcel has been delivered in Sydney, I'm in Qld!!!!! I had to buy school shoes from another shop so have now spent double the amount.

Have received an email saying they no longer stock the shoes i wanted and they sent me new options, i replied back with the shoes i would like and haven’t heard back since. I’ve sent emails and they don’t pick up the phone. never got sent a confirmation email either. I’ve been requesting a refund with still no reply. SORT IT OUT!

Easy site to navigate with an enormous range at great prices. I bought a pair of Planet sandals (great quality and super comfy) and even with the postage they were less than the Myer sale. The delivery was a bit slow.

I purchased a pair of shoes which did not fit sent it back tracked a 2 weeks ago and have not calling every day but no one answers or responds to emails just want to get a refund or exchange very bad customer service

I have purchased many boots sandals shoes from this company over the last few years. I can highly recommend.
They sell a great range of high quality products Plant being one of my favourites.
Most important it us easy to deal with them and the service is excellent

The product was delivered fast but when the sizing was incorrect, I had paid for return postage to return the unused items and request for a size bigger to be sent to me. Ive never heard from them despite sending them several emails! The tracking shows that they had already received my items a while ago. Will escalate further to NSW FAIR WORK office if they choose not to send me my shoes.

Their method of despatch to New Zealand is totally useless after 16 days still shows waiting to be collected on all tracking websites however Brand House has advised its been collected.
Courier has now advised parcel lost and Brandhouse have reshipped

I ordered my shoes 12 days ago and they still have not been shipped. I have emailed but received no reply. I have tried to call several times but cannot get through to anybody. Order number 303591.

I was worry at first to buy my first Doctor Martens boots from this site because the price was cheaper than any other marketplace. But, since I've read the other reviews and the claimed from the company itself, I believed that all of the products are original. I found there are many happy customers also. So, I ordered from Brand House Direct and I am very satisfied with the shoes that I received (Doctor Martens Black Nappa). I highly recommend this site to everyone!

Anyway, I suggest people to try the actual Dr. Martens boots first in the store to find the fittest size for them because the sizing (for me) is different from other brands. I usually wear Nike size 42, Adidas size 41, but for these boots I am fit with the size 39 (Europe).

Product is great!!! Well packaged and came as expected.
It’s a shame that you use ‘the worst’ courier company in Australia. This is the only reason I’d be hesitant to purchase again.