The company has a terrible return policy and a very costly one. They expect you to pay for postage to be sent and then when you return you pay again. I also had to call several times to check on the refund which did not come until I called. I will not be using this company again. Shoes are items bought on line that differ in size and comfort this company does not allow for that.

Length of my sandal was good and lovely design but the ankle strap was far too short.
Impossible to do up. Still waiting to have a reply for my email asking where my money back is.

Site was very easy to navigate & an excellent range & choice of products. The sandals purchased were just perfect & very comfortable, reasonably priced & delivered promptly

While i was very happy with my purchase, delivery times and navigation of the web page the after purchase policy has been terrible.
Within 6 weeks of owning my shoes the sole on 1 shoe started to came away. I had while these shoes 1 day a week maximum.
When we emailed the company it took weeks to receive a response, to take photos of the issue. Many emails later it is now 6 months and they need me to cut up the shoes and they will give me a store credit. I don't want a store credit i just want the shoes i paid for.
Never again, very disappointing.

I ordered shoes that have never arrived. Sent three emails, have to keep chasing them, as no response. Very poor

Offer a great range of products and competitive prices. Pleasant to deal with and have a easy returns policy. Will use again.

I didn’t like the quality was too hard and uncomfortable To wear it And slightly too big on me But I still continue to look for another shoes

Returned shoes for a smaller size. You have had them for over two weeks and tell me they are still waiting to be processed

I've had good experiences with Brand House Direct until recently. I had to return one of two pairs of women's shoes (Scholl Orthoheel) because they were a poor fit. Eight days after they were received at the Broadmeadows warehouse I hadn't heard back or received a refund. Both customer service phone line and online chat were unavailable at 2.30pm on a Wednesday. Still waiting!

5 non-delivery emails, no reply. No one answered customer support phone line. Order on 31 Jan, delivery on 11 Feb - and only after calling its courier everyday.

Warning: Horrific, do not purchase from Brand House Direct!!! They can’t supply the items I purchased online and won’t issue a refund. It’s been 6 weeks, and I’m still waiting on a refund. They actually had the nerve to respond to my email after 4 weeks and ask me to choose a different size and colour. Dealing with idiots, as if you can make do with something that’s not your size or incorrect colour. I’m glad I used PayPal to make the purchase. Soon I’ll be reporting them to Fair trading and leaving bad reviews with proof so that other consumers don’t go through the same bad experience.

I ordered a pair of shoes from Brand House Direct and shortly after I started seeing all the scathing reviews both here and on OzBargain. I was really concerned and wanted to cancel the order but stopped short of doing that. I emailed them to let them know I was considering cancelling and asked them a question.

They wrote back to me within 24hrs, and to my surprise I got a notification from them saying the shoes were in the mail about 4 days later. I got the shoes and they were pristine, new and untouched in their original box which was not damaged. I thought I would at least come here and let everyone know that I had a positive experience with them.

I called direct and checked stock, they confirmed in stock. I purchased and they processed the sale. Over 7 days later they called and said now out of stock. I Reordered a different pair and it arrived late for the first day of school. If they knew what they were doing when I first called I would’ve purchased elsewhere and i wouldve had the correct shoes on time. I later (post shoes arrival) asked them to explain what they are doing to rectify this, they have no idea and in my opinion unable to provide a reliable service. I wouldn’t buy again from them and advise others avoid, unless you’d like to be disappointed 7+ days after original sale date.

Im happily leaving a review.... i have now waited just over 2 months now for my return to be processed... As soon as i received my sandals i returned them the next day, as they were too small... i did ask for a call back once they were returned, so i can check sizing.... I have since emailed and been told to 'wait until they are processed' its now over 2 months and im still waiting! i have previously brought a pair of shoes and was super happy. now this... customer service is awful !

Shoes not available, then they became available & now waiting....waiting...waiting & not getting confirmation of emails I’ve responded to
Not satisfactory customer service

Excellent service, price and delivery. Saved lots of dollars and delivery 2 days earlier than expected. Product exactly as expected. Thanks BrandHouse!!

online shopping is a state of the art, once I'd found the shoe I wanted, I immediately ordered them.
It wasn't one pair, I think I'd ordered 3 pairs of shoes.
I'm very satisfied on what I bought, they're comfortable and fit very well.
I'm satisfied once again the quality of the product, which is Merrell and Skechers
Actual fact they're light and breathable, at least my feet won't sweat and leave a bad odour inside them
Overall I'm a very happy customer, thank you so much

The lovely people at Brand House Direct were very understanding when I had to return two pair of shoes for an exchange. They located the two exchange pair I wanted very quickly and emailed me straight away. I'm very happy and satisfied with their service.
Regards
Sandra

There was a good range of Dr Marten shoes for school for my daughter. The size I ordered were too big for her but the exchange process wasn’t a hassle and it was free shipping for the new pair. Quality is great,