Reviewer Photos & Videos
Great price & fast.
However: No discount for combined shipment of multiple pairs - at least not to NZ. But: Shipping cost was clearly stated before placing the order, so no surprises.
Postage is super expensive especially if you need to swap sizes. Ended up paying over $40 in postage for 1 pair of shoes
Postage is super expensive especially if you need to swap sizes. Ended up paying over $40 for 1 pair of shoes
Great shoes at a great price!
This is my favourite online shoe shop for walking shoes. Great prices, good packaging & excellent service are the reasons why I keep coming back.
all efficient, am satisfied, I feel confident to shop Brand House, easy to find what I wanted, wide range of products all of good quality
Women comfortable loafer
I have bought off this company before ,great range to choose from .Quick service. Great prices. Will buy from them again .
Stylish and comfortable
Navigation to products is easy. Leads to a large range of attractive items to choose from. Products are
in stock and will satisfy the most demanding customer as they can be worn anywhere and at anytime. I have bought several pairs of shoes and boots for myself and my family which are smart and comfy. Service is prompt. Will buy more. Unbeatable prices for great quality. Thank you.
Best suppliers ever
Always buy from here.Never had a problem. Team are always helpful and superfast delivery.
I am a long time return repeat customer
QUALITY AND COMFORT
Ordered a pair Of Merrel hiking shoes . Fit was perfect, they are well made and they were half price ,so happy ,have barely taken them off so comfortable.
First Stop to Shop
Very easy to find what you are searching for, massive range . Have ordered many times , no dramas . Fast delivery and if you do have any worries, they are on to it straight away . Extremely happy with quick delivery and well packed
Reasonable range and prices, lack of half sizes and shipping costs a negative
Brand House Direct's website is easy to navigate and there is a reasonable range of products. However, there is a serious lack of half-sizes. In brands I have purchased recently I have later found half sizes at other sites. Merrell and Skechers both list half sizes and I will probably purchase elsewhere in future: the most recent pair of Merrels I purchased at BHD were not available in half sizes so, as usual, I went down a half size and the experience has, to date, been painful. I have managed to get away with it previously, especially with Sk...echers, as their fit and construction is somewhat more relaxed. The Merrells were, it has to be said, available at an excellent price although that price is tempered somewhat by the fairly hefty shipping charges. While the postage price per pair is more reasonable with multiple pairs, I am not often looking for three pairs of shoes in one transaction. If any improvements in Brand House Direct's offerings were to be made, I would suggest some more bright shoes that "pop", given the rather staid offerings I noted, at least for men. That may be because BHD are aiming at older folk that other sites, but this old fogey does enjoy a little colour and zing in shoes. BHD also seem to be happy to tell us when shoes are made in Brazil (I did consider a pair of Brazilian shoes, but was put off by the sizing) and perhaps when countries of origin have some cachet, like Italy. I am trying to avoid Chinese-made products, but it's a lucky dip when consumers aren't told where products originate. As it happened, the Merrells purchased most recently were made in Bangladesh. In my view ALL online listings should have country of origin information as part of the product description. BHD have a reasonable range, at pretty decent prices, but shipping costs are fairly high and have to be factored in when judging the "bargain" value of reduced-price shoes. Given the fairly staid stock, and generally, lack of half-sizes, I have broadened my horizons and now look for shoes on Amazon, where one can find incredible bargains if one can navigate the rather clunky search functions, which deliver a host of irrelevant garbage. As an additional comment, not necessarily referring to BHD, the plethora of shoe size equivalents is most annoying. My exact sizing is UK/AUS 10.5, US 11.5 or Euro 44.5. Some charts will try to tell me otherwise, such as AUS10.5 is equivalent to US 11. It's not. Some shoe manufacturers go to the trouble of publishing size charts for their own range, as I found with a moderately premium European manufacturer recently: their shoes were consistently small and I would have needed a US12 or Euro 46. Sadly, shoes in that size were not on special :)
As my son is disabled by a stroke it is difficult to get a good fit; returns make this easier.
I also buy all of my shoes and know brands that fit me
Currently waiting for response to returns ( my son) sent a week ago ; need replacement for my son.
Range good but missing Earth brand for me.
more 2E width in men's would be good
Quality good and true to description
Phone staff courteous and helpful
Recommend this site
Great prices, especially at sale times. Delivery is not cheap but it has always been fast. Quality brands. I have never had an issue with purchases from BHD.
Bad Customer Service
Ordered 2pr of shoes online from this company. All went fine, del was in good time as well. (1st Star.) Unfortunately their sizes were a little on the large side for me but they looked good as advertised. (2nd Star.) That's where my star rating finishes. After calling twice with no pick up ( just goes to recorded message ) I decided to fill in the return form details supplied, re box both pair to return for the next size down. Again after emailing them with my explanation to exchange they never did reply. Till I received this automated email su...ggesting I give them feedback. Sorry but Covid has stopped me from the actual shoe review ( No social gatherings ) but I couldn't possibly give you any more than the above stars for your customer service. Very Poor !
Love love love Brand House Direct
Your business is amazing. I’m a repeat customer and every time I order from you I am amazed at how quickly you get the order to me hassle free. Not weeks or even months but just 3 or 4 days. The choice is always good and I can always find what I want. This time I bought leather boots and the fit and quality is superb. They fit like a glove and wore them all day the first day. Well done. No hesitation in recommending you for good quality footwear.
Easily browsed through a good variety and found what we were looking for. The delivery was prompt and product was as expected. We are happy with our products.
Questions & Answers
How do I track my international order?
Hi Lucas, we can help you. What is the order number? What is your email address? We can email you an update.
Hi Brandhouse Direct, would you please confirm my order made on 15/3/21. Blue Multi comfortable sandals Size 6 $49.95 I don't have an order number as it disappeared off screen before I could take note of it. My bank account has been debited for the amount of $62.90.
Hi please contact 1300735786 between 10-5 Mon-Fri for assistance.
I got mine within a week. Once posted it took two days of that week. So happy how fast they were.
How do i contact brand house direct?! I have tried the live chat, which always says they are not around, sent an email which i havent had a reply yet, and tried to call and the number says it is not in service!
Get an answer from our members and Brand House Direct representatives
|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
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