Brand House Direct

Order #448431

After waiting 23 days for my order to be shipped, I asked for a refund as their website falsely claims orders will be shipped in 3-7 days. They ignored my request and sent me an email saying they’ve shipped half my order and the other half will be shipped “soon”.

I asked for a refund, not half my order and the other half to be sent “soon”, after waiting nearly a month. I do not appreciate my refund request being completely ignored.

I wish I read the reviews on here before purchasing. I do not recommend them at all.

How disappointing I have been chasing my order for the last couple of weeks, every time I call "it will be shipped in a few days, it has been 20+days still not shipped, still being told that it will be shipped. I will not wait any longer, I want full refund asap!!!!

ORDER # 445325

Don't even bother getting back to me to tell me that it will be shipped this week (that would make me even more furious!)

Either it has been shipped already (with tracking number) or full refund same day!! (NO I DO NOT WANT NO STORE CREDIT)

My order arrived super fast and the goods were in perfect condition. I will certainly use this company again for my shoe purchases.

So far the order has taken 13 days from the date ordered, and still not sent. Only after sending 4 emails asking where the goods are, do they advise that I will be emailed when the stock is shipped (not answering any questions asked) and the same copy and paste answer twice received that there is a delay with their supplier. On asking for a refund twice due to the delay in shopping the goods, I have not had any response. Their website says 1-4 days for despatch, dont believe it, or any promise for a phone call back, when I have called twice now and neither time have the actioned what they said they would. Poor experience and poor customer service

The shoes I ordered were delivered with scratches on them. Initially, they wanted me to pay return freight but organised a voucher when I complained. Over the next 4 months, I followed up numerous times and was told the supplier was looking into it. I asked for a refund but they were very unresponsive and eventually sent me a store credit. I again asked for a refund which was made minus the original freight cost. When I complained about this, they said that's their policy with returns - I can understand this with change of style/ size returns but not for faulty product. That would be like sending a pizza back to Domino's because it was made wrong but they deduct the delivery charge from your refund ?! Won't be using them again.

Disgraceful; full of lies. Slippers aren’t the same, these don’t fit. Now won’t refund postage as promised if return them.

Don't bother they will not send and you will have to issue a refund, that's why I always use paypal.

Good Product / I’d like more Products on the Site as in ASICS / Kilchis Aqua shoes / More sizes available /
Very good product!

Excellent hiking shoes, the size fitted perfectly. Service and delivery also excellent. Will definetely use Brand House Direct again. 5 Stars!

Shoe sizes are very inconsistent purchased the same sizes as previously purchased but they are smaller than original. As they have been tried cannot return.

Very easy to navigate store & such a variety of shoe styles to choose from. Prompt delivery & very happy with purchase.

Hello Brand House Direct... how much longer will you keep my money? Your email back on 29/03/21 states "refunded $184.95" yet you refuse to refund the money back into my credit card?
Consumer Affair Vic has responded to me giving me a couple of options.
Check it out if you think that I am not genuine and now this is also with the Bank.... you can always contact me to get the case number.
Potential customers please be weary if for whatever reason you need to return a product.... not what I would call basic Customer Service.

Responsive and prompt service from dispatch as mistakenly ordered wrong size. Shoes replaced and sent out again in correct size with no fuss. Thank you.

purchased orizonte boots, they are exactly as pictured, good quality ,perfect fit, very comfortable. purchase & checkout was easy & quick delivery.

The website was easy to navigate and there was lots of variety of shoes to choose from. Fast delivery was good.