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Brand House Direct

Brand House Direct

3.7 from 682 reviews

Reviews

Review distribution

5 star
382
4 star
83
3 star
19
2 star
24
1 star
174

Gillian Ward

Gillian WardSouth East Queensland, QLD

Not very quick in turnaround time

published

I am very disappointed that it takes so long to receive the goods. Other shoe outlets have your item delivered in 3 days. I purchased from Brandsdirect on 8 Nov and apparently will only receive the item on Tuesday 19th or Wed 20th.

Shipping
Return Claim MadeNo
2 comments
Brand House Direct
Lee S.Brand House Direct

Hi Gillian, can you advise your order number please? I would like to look into your order please. Are you in QLD? Please do keep in mind we are in Victoria and it does take transit time for parcels to go from VIC to QLD.

Gillian Ward
Gillian Ward

My order was delivered today. Yes I am in Qld but the goods only shipped after 4 days and only after i made am enquiry. My order #283101


  • Verified customer

Brand House is a very good company to deal with

published

It was very easy to navigate the store, I was very satisfied with the product range and I was also very satisfied with the quality of the product I bought.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Review collected in partnership with Brand House Direct

Tony

TonyCentral Highlands and Goldfields, VIC

Never again

published

New expensive Keen hiking boots, walked in for a couple of months before my planned hike. Boots lasted a couple of days of hike before they split along the side of both boots where sole attached to upper part (stitching clearly poor). Sent photos and they assessed and said no manufacturing fault, rather appears it was due to wear and tear and they also intimated it may be related to my walking gait. Really! No replacement offered just reduced price on another purchase. Very poor response when Joe average can see boots were faulty. Lost me guys.

Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Brand House Direct
Lee S.Brand House Direct
Wayne and Kaz

Wayne and Kaz

  • 2 reviews
  • Verified customer

Great buys, Excellent Service

published

I bought two pairs of shoes, but found them to be too small because they were in US sizes, which I found were smaller than Australian sizes. After they were returned, customer service contacted me to offer advice on replacements. I chose two different pairs of shoes, because they didn't have my size in the original pairs. They fitted perfectly and I've worn them both a number of times. There was no extra delivery costs and I was refunded the return costs through PayPal.
I have bought other shoes in the past and have always been happy with the quality, price and service from Brand House Direct.

Product Quality
Shipping
Return Claim MadeYes
Product Appearance As advertised
See all answers

Review collected in partnership with Brand House Direct


PeterPan

PeterPanMid North Coast, NSW

  • 2 reviews
  • 3 likes
  • Verified customer

Great Orthaheel thongs

published

This is the second pair of Scholl Orthaheel thongs that I have bought from Brand House, great thongs at a great price. Delivery time a bit long, especially when compared to eBay.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Review collected in partnership with Brand House Direct


  • Verified customer

Excellent customer service

published

What a great Australian company to deal with so many shoes to choose from and a hassle free returns policy. I will certainly be buying from them in the future

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Review collected in partnership with Brand House Direct


Kylee Britton

Kylee BrittonSouth East Queensland, QLD

  • Verified customer

Perfect Docs without the price tag

published

Very happy with the product, Smooth Doc marten shoes. Easy transaction. Only have one complaint and thats delivery. Item took a week and a half to be delivered which seems excessive as we aren't rural
Overall very happy

Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Review collected in partnership with Brand House Direct


  • Verified customer

Love sandals,but faulty product,returning.

published

The quality of the product was not up to standard.with ina matter of days a stud fell of sandal and both soles detached from sole,I am returning the product ,i believe this was a faulty product.I have always been happy with Brand house shoes and have bought many pairs hoping for a quick reimbursement.

Product Quality
Sizing True to size
Product Appearance As advertised

Review collected in partnership with Brand House Direct

  • Verified customer

Good Value and product is as good as its claims

published

Easy to place order and complete transaction with good customer support on following up my expected delivery.
This is 3rd time i have used this company and its products and apart fform a 10 day delay my order all else was up to my expectations.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Review collected in partnership with Brand House Direct

Deb Mason

Deb MasonSydney Surrounds, NSW

  • Verified customer

Really comfy

published

Easy to order
Lots to choose from
Ringlets on shoes looked silver colour in pic online but were gold on shoes delivered, of which Im not a fan, however shoes are a great fit and so comfy to wear all day for work, Ive kept them

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
See all answers

Review collected in partnership with Brand House Direct


Julie Clark

Julie ClarkSouthern and Hills, SA

  • Verified customer

Love checking out the latest styles

published

Great product range right in front of me when I browse the site. I might not want a particular shoe immediately, but know where to go when I do. I have bought quite a few pairs in recent years as I enjoy the online experience as opposed to walking the shops.

Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Review collected in partnership with Brand House Direct


Vonny

Vonny

  • 3 reviews
  • Verified customer

Love it

published

Easy to find what I wanted, the products were fine but due to having fitting problems had to return the goods, but the staff have been really helpful with trying to find the right fit.

Shipping
Return Claim MadeYes
Sizing Very large

Review collected in partnership with Brand House Direct


Jenny McLeod

Jenny McLeodWide Bay-Burnett, QLD

  • Verified customer

Shoes

published

Store easy to use and navigate around the site.
Shoes were a great fit and quick delivery.
Huge selection to choose from and the quality of the shoes I bought is terrific.

Product Appearance As advertised

Review collected in partnership with Brand House Direct


Agnes Ching

Agnes ChingSydney, NSW

  • Verified customer

Orthaheel Sandals

published

In am happy with the service offered by Brand Housd Direct. It was easy for me to locate the kind of orthaleel sandals that I like except i experience a few hiccups with the driver in regard to delivery.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Review collected in partnership with Brand House Direct

Mary Horton21

Mary Horton21South East Queensland, QLD

  • Verified customer

Great service and quick delivery.

published

Great range of products and excellent for bad back sufferers like myself. I have bought quite a few pairs of shoes and delighted with all of them. Will be buying more!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Review collected in partnership with Brand House Direct

  • Verified customer

Footwear

published

Good practical footwear easy to source and prompt delivery. A little disappointed with the weight as it is somewhat heavier than I expected but nonetheless very utilitarian and good in appearance.

Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised

Review collected in partnership with Brand House Direct


Pamela M.

Pamela M.Sydney, NSW

  • Verified customer

Would have given five stars but free shipping would be nice over $80 or $100. Many other firms do that.

published

Easy to navigate the store and quality of products good. Always satisfied with choices and products offered. Recommendations to friends are rewarded. And the orders are v displayed in a timely manner

Product Quality
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
See all answers

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review


Julie

JulieGreater Melbourne (Inner), VIC

  • Verified customer

Surprisingly good

published

Easy to order and my three chosen foot wear came exactly as pictured and described, authentic labels/shoes quick delivery and any concerns were promptly addressed with great customer service over phone.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Review collected in partnership with Brand House Direct


  • Verified customer

Beautiful Cabello Sandals

published

Services was good, product range very diverse and have a good range of Cabello shoes- my favourite brand. I will continue to browse your site regularly. Thank you Brand Direct

Review collected in partnership with Brand House Direct


Amelie

AmelieNorth-West & West coast, TAS

I only buy footwear from here

published

It is very easy to navigate Brand House Direct website. This is my 4th purchase and I will continue to use this company as they stock excellent brands that I am familiar with and know will fit. Order is always delivered promptly and parcel arrives in top condition.

Product Quality
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
See all answers

Page 1 of 35

Questions & Answers

Godly G.

Godly G.asked

I have been desperately trying to get a resolution for my order #275381 but the responses seem very minimal and take ages. Currently I've been asking if there was a replacement pair possible but there hasn't been any response. Would sincerely appreciate if anything could done

13 answers
Brand House Direct
Lee S.Brand House Direct

Hi we sent you an email with a response. Have you received this?

Godly G.
Godly G.

Yes and I've responded to that on the same day as well and even sent a followup since.

Brand House Direct
Lee S.Brand House Direct

Hi the customer service team reopens on Monday. I will get them to resend the response. We are always here to help.


Wendy Leach

Wendy Leachasked

Where is my refund for Skechers ordered in September received and returned promptly with everything as required. Have been overseas a month back now please refund as due and owing thank you

3 answers
Carole C.
Carole C.

well you may ask...methinks there is a long queue of us all waiting for refunds...maybe BHD have run out of funds?

Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can look into this for you please?

Brand House Direct
Lee S.Brand House Direct

Hi can you advise your order number so I can look into this for you please?


Whatever

Whateverasked

After all that you have put the incorrect address on the parcel so now it will have to go back to you, then come back to me, and you reckon you are not playing games to screw me around on purpose.

3 answers
Brand House Direct
Lee S.Brand House Direct

Hi Daniel, thank you for your phone call today. I am glad we could sort out your concerns. The Australia Post tracking shows your order is due for delivery today. The address on the parcel is correct, as stated on your order.

Whatever
Whatever

Thankyou, I removed comment's about this issue as the problem clearly lies with AusPost, sorry for paranoia and any anger aimed at you.

Brand House Direct
Lee S.Brand House Direct

No problem, happy to help any time.


Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Mens / Womens Clothing Mens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later Options None
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
Offers Free Standard Shipping No

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