order placed on 02-10 and its now the 12-11 - no order received yet! Thinking I should have just bought from a bricks and mortar retailer!

Yes i paid for the return of the shoes i brought as they did not fit (shoes were great) twice and was told i can not get may money back because i returned them 2 times i was offered a store credit which is not what i wanted this i think is not right

The initial goods did not fit and we needed to return for a size up. This aspect of the service was difficult. Communication was poor from Brand House.
The courier used was terrible, there was no notification of return delivery either by brand-house or the Currier. Only after a number of weeks did we investigate to find that the goods had been shipped and should have been picked up from the depot but had been sent back to Melb. Again no notification of this happening. We had to chase it up. Eventually, the goods were resent and arrived months after the initial purchase date.

Brand House Direct have a amazing range of shoes, I found the online store easy to navigate and bought a lovely pair of Mary Jane cabello sandal in my size.
It was hard to choose the sandals as there was a huge range, it took me ages.
On arrival I tried the shoes on thinking they were excellent quality, right colour but realised they were not deep enough for my in shoe orthotic which I have to wear as I have a drop foot due to me suffering from multiple sclerosis. Unforunately I had to send them back for a refund. j.gcook@bigpond.com / order number 370529

Very happy with the service from Brand House Direct. The sandals are lovely and as they appeared in the store photos.
Thanks!

So happy with my 2 pair of wedge sandals. Ready for sumer! Great fit, comfort and look. Thanks Brand Direct.

No size chart for a particular model. Even the same one brand has different sizes in different models. Very hard to guess. Absolutely not true to size.
No option for a refund. The only store credit and if you do not wish any deal they just take your money. Very unfair and not customer orientated.
In emails, they do not name you just "Hi" and do not sign the sender's name, so you just do not know who are you talking with. Had the worst online experience with them. Do not recommend anyone.

Extremely satisfied with our purchases. Great quality and a wonderful price. There is a huge range of shoes making it hard to choose the ones you would like.

I ordered and received fairly promptly a pair of Saucony runners.
The service was excellent. I have received items in the past and would not hesitate to recommend your company to others.

bought 1 pair sandals and 1 pair of ankle boots(had already bought pair of boots in another colour).Love the fit and appearance of footwear, and it. is exactly how it is advertised

I had a hiccup with one of the pair of shoes that I ordered but the problem was fixed quite quickly. The range of shoes for girls is really good on the other hand not much for toddler boys.
This said the quality of product is very good.

N/A have no words for this section just wondering when I’ll receive my sandals hopefully very soon then I’ll be happy

Great range of quality products in different sizes and widths. posting is quick to Sydney metro. Some good sales at times too

Enjoy shopping with brand house direct, as always get good prompt service when they have my sizes and have used enough thru the years. Thank you.

The 3 pairs of boots & the pair of shoes I purchased are all very comfortable.
I found using the website very easy to navigate.
The range of products offer a good choice
The boots I bought are high quality and a pleasure to wear.The service offered at Brand House is always excellent.

Just what I ordered - excellent selection offered on the site and the size was just right. Terrific service thankyou! - arrived promptly and packaged well.

There are many brands of products to choose from. The quality, availability and easy access of the products i wanted to buy. The deliver time is satisfactory.

I have always shopped for all my shoes on this site... love the easy order and no fuss returns... Easy to find shoes in size 11(42) and they stock my preferred brand Merrell and Planet. Don't change please... great service.