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Brand House Direct

Brand House Direct

3.9 from 1,539 reviews · View Statistics

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MickyM

MickyMSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Haven't received my item

published

order placed on 02-10 and its now the 12-11 - no order received yet! Thinking I should have just bought from a bricks and mortar retailer!

Shipping
Incentivised ReviewNo
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can assist?

Review collected in partnership with Brand House Direct

Michelle Smith

Michelle SmithWide Bay-Burnett, QLD

  • Verified customer

Refund

published

Yes i paid for the return of the shoes i brought as they did not fit (shoes were great) twice and was told i can not get may money back because i returned them 2 times i was offered a store credit which is not what i wanted this i think is not right

Incentivised ReviewNo
3 comments
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can assist please?

Michelle Smith
Michelle Smith

374509 thankyou

Brand House Direct
Lee S.Brand House Direct

Hi Michelle, we have sent you an email.

Review collected in partnership with Brand House Direct

Bun

BunSydney, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Bad service Bad communication

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
3 comments
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can look into this matter? We do value your business so I would like the opportunity to rectify this please.

Brand House Direct
Lee S.Brand House Direct

Hi I have looked into your order and I can see that we have refunded in full as per your request. We do value your business and hope you can consider shopping with us in the future.

Bun
Bun
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Andrew

AndrewMetropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

Terrible communication

published

The initial goods did not fit and we needed to return for a size up. This aspect of the service was difficult. Communication was poor from Brand House.
The courier used was terrible, there was no notification of return delivery either by brand-house or the Currier. Only after a number of weeks did we investigate to find that the goods had been shipped and should have been picked up from the depot but had been sent back to Melb. Again no notification of this happening. We had to chase it up. Eventually, the goods were resent and arrived months after the initial purchase date.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
See all answers
2 comments
Brand House Direct
Lee S.Brand House Direct

Hi Andrew, I am so sorry to hear that. We do value your business and would be happy to send any of your future orders via Australia Post if that is preferred.

Andrew
Andrew

Thank you

Review collected in partnership with Brand House Direct

Jane Cook

Jane CookHobart, TAS

  • Verified customer

Loved the mary jane cabello sandals but no room for my orthotic

published

Brand House Direct have a amazing range of shoes, I found the online store easy to navigate and bought a lovely pair of Mary Jane cabello sandal in my size.
It was hard to choose the sandals as there was a huge range, it took me ages.
On arrival I tried the shoes on thinking they were excellent quality, right colour but realised they were not deep enough for my in shoe orthotic which I have to wear as I have a drop foot due to me suffering from multiple sclerosis. Unforunately I had to send them back for a refund. j.gcook@bigpond.com / order number 370529

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Product AppearanceAs advertised
See all answers

Review collected in partnership with Brand House Direct

Francie F.

Francie F.

  • 2 reviews
  • 1 like
  • Verified customer

Nice sandals, good price and service

published

Very happy with the service from Brand House Direct. The sandals are lovely and as they appeared in the store photos.
Thanks!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
See all answers

Review collected in partnership with Brand House Direct

Liz

LizRichmond-Tweed, NSW

  • 3 reviews

Happy customer

published

So happy with my 2 pair of wedge sandals. Ready for sumer! Great fit, comfort and look. Thanks Brand Direct.

Shipping
Incentivised ReviewNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
Igor Pyshkin

Igor PyshkinMetropolitan Adelaide, SA

  • Verified customer

The worst service I have ever met

published

No size chart for a particular model. Even the same one brand has different sizes in different models. Very hard to guess. Absolutely not true to size.
No option for a refund. The only store credit and if you do not wish any deal they just take your money. Very unfair and not customer orientated.
In emails, they do not name you just "Hi" and do not sign the sender's name, so you just do not know who are you talking with. Had the worst online experience with them. Do not recommend anyone.

Product Quality
Shipping
Return Claim MadeYes
SizingVery small
Product AppearanceNot as advertised
See all answers
1 comment
Brand House Direct
Lee S.Brand House Direct

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

  • Verified customer

Will not shop from here again

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
See all answers
1 comment
Brand House Direct
Lee S.Brand House Direct

Review collected in partnership with Brand House Direct

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Helen King

Helen KingSydney Surrounds, NSW

  • Verified customer

Simple to do.

published

Extremely satisfied with our purchases. Great quality and a wonderful price. There is a huge range of shoes making it hard to choose the ones you would like.

Product Quality
Shipping
Incentivised ReviewNo
SizingTrue to size
Product AppearanceAs advertised
See all answers

Review collected in partnership with Brand House Direct

  • Verified customer

Very comfy runners

published

I ordered and received fairly promptly a pair of Saucony runners.
The service was excellent. I have received items in the past and would not hesitate to recommend your company to others.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers

Review collected in partnership with Brand House Direct

lynette howard

lynette howardGippsland, VIC

  • Verified customer

footwear always reliable

published

bought 1 pair sandals and 1 pair of ankle boots(had already bought pair of boots in another colour).Love the fit and appearance of footwear, and it. is exactly how it is advertised

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers

Review collected in partnership with Brand House Direct

  • Verified customer

Good customer service

published

I had a hiccup with one of the pair of shoes that I ordered but the problem was fixed quite quickly. The range of shoes for girls is really good on the other hand not much for toddler boys.
This said the quality of product is very good.

Product Quality
Return Claim MadeNo
Product AppearanceAs advertised

Review collected in partnership with Brand House Direct

The reviewer stated that an incentive was offered for this review

Rosa Orlando

Rosa OrlandoSydney, NSW

  • Verified customer

Still haven’t received second pair of sandals I ordered

published

N/A have no words for this section just wondering when I’ll receive my sandals hopefully very soon then I’ll be happy

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Brand House Direct
Lee S.Brand House Direct

Hi Rosa, can you advise your order number so I can check the order status for you?

Review collected in partnership with Brand House Direct

  • Verified customer

Great range

published

Great range of quality products in different sizes and widths. posting is quick to Sydney metro. Some good sales at times too

Incentivised ReviewNo

Review collected in partnership with Brand House Direct

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Lynne Richards

Lynne RichardsNorth Queensland, QLD

  • Verified customer

Enjoy the regular specials on offer

published

Enjoy shopping with brand house direct, as always get good prompt service when they have my sizes and have used enough thru the years. Thank you.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers

Review collected in partnership with Brand House Direct

Percy

PercySydney, NSW

  • Verified customer

Great range of excellent quality comfortable shoes.

published

The 3 pairs of boots & the pair of shoes I purchased are all very comfortable.
I found using the website very easy to navigate.
The range of products offer a good choice
The boots I bought are high quality and a pleasure to wear.The service offered at Brand House is always excellent.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers

Review collected in partnership with Brand House Direct

  • Verified customer

Perfect

published

Just what I ordered - excellent selection offered on the site and the size was just right. Terrific service thankyou! - arrived promptly and packaged well.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers

Review collected in partnership with Brand House Direct

  • Verified customer

I Am satisfied of the range of the products and quality

published

There are many brands of products to choose from. The quality, availability and easy access of the products i wanted to buy. The deliver time is satisfactory.

Shipping
Incentivised ReviewNo
SizingTrue to size
Product AppearanceAs advertised
See all answers

Review collected in partnership with Brand House Direct

Caroline O'Mara

Caroline O'MaraMurrumbidgee Region, NSW

  • Verified customer

My Shoe Shop

published

I have always shopped for all my shoes on this site... love the easy order and no fuss returns... Easy to find shoes in size 11(42) and they stock my preferred brand Merrell and Planet. Don't change please... great service.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers

Review collected in partnership with Brand House Direct

Page 1 of 77

Questions & Answers

Joan & Greg

Joan & Gregasked

Hi, Have been told I will receive an email shortly! No contact at all received Credit Card was charged no problem tho.Starting to suspect a scam.

5 answers
Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can assist?

Joan & Greg
Joan & Greg

#371453

Joan & Greg
Joan & Greg

Still haven't received an order confirmation on joangreg@xtra.co.nz Could I have that please?

Mongodrum

Mongodrumasked

Hi, I’ve ordered shoes from brand house direct, haven’t received any confirmation and then read these reviews! Does anyone have a mobile number or address for these guys as I’m not getting any response to the email or landline. Very concerned about their care factor / competence.
Thanks

6 answers
mary
mary

Hi,
I am also concerned, I ordered 6 weeks ago and they say my tracking number indicates that my shoes are still being processed in Melbourne, where they are located. I don't have a physical address, but you can contact Paypal. Good luck.

Brand House Direct
Lee S.Brand House Direct

Hi can you please advise your order number so I can assist please?

Mongodrum
Mongodrum

Check your email Lee, ironically (support@brandhousedirect.com.au). I’ve sent 4 emails in the last few days, all unanswered!

cazc.29

cazc.29asked

Why haven’t I received an email confirmation for my order. Order number 339790.

If this site is a scam I will report you to the fraud squad. I want an immediate confirmation of my order please.

3 answers
Brand House Direct
Lee S.Brand House Direct

Hi we emailed you the confirmation order to the email address you provided on the order. Have you received this?

mary
mary

I think you sent me her tracking number maybe by mistake, as I have just received this email and its not me.
By the way where is my tracking number. Mary

cazc.29
cazc.29

I rang. The young lady was very helpful. You had my email incorrect. Thank you I received my confirmation email.

Get an answer from our members and Brand House Direct representatives

Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots

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