- Verified customer
I had 2 deliveries from them, bought 3 items. Absolutely happy with everything.
Exceptional quality of clothes, fits true to size. Comfortable to wear and stylish, high quality fabrics. Quick delivery.
Poor Customer Service - Never Buy Online
Purchased a jumper online for my father's 80th birthday. It arrived and was too big. Tried to exchange at the outlet which is also the location of the warehouse. They had no stock in that size. I then emailed customer care and was told the size I wanted was no longer available.
This was a lie.
When I realised, 2 days had passed. I emailed customer care, but my complaint went unanswered.
I emailed again, hoping to get a satisfactory resolution - ie. the jumper in time for my dad's birthday. Could I go to the warehouse? No. Could they send ...the correct size and colour jumper to the outlet (which is next door) to pick up? Again no. If I wanted the jumper in a different size I had to send it back, wait for a credit refund and then order it again.
Great work clothes but must improve on the returns process
Really good work clothes, great specials, I’m really happy with the quality of the clothing. However, for the first time I sent a return back which I had to pay for, did not hear back from the store for 2 weeks, had to follow up and had to provide a receipt and tracking confirmation before I got the refund. This process needs to be improved to be much more efficient and easier for the customer.
Non-existent customer service
I suspect this retailer will be the next to go under. Customer service is non-existent. I had a credit note that I wasn't able to use due to stores being closed because of COVID-19. I called Oxford head office to see whether I could use it to make a purchase through their online. Call went through to voicemail. If you have store credit or gift vouchers to use I would suggest writing to Fair Trading as the company doesn't appear interested. Definitely the last time I will shop there.
Linen blend skirt shrunk after 1st wash
Bought a size 8 skirt online however after the first wash it shrunk to the point the lining showed whilst wearing it. I took it to a dressmaker to hem the lining. Wore it again, washed it and the same issue as if the lining collapses and no matter how much I try to carefully iron the outer linen fabric, inside out with a cloth so as not to damage it, the skirt is unwearable. Very disappointed with the quality and would not purchase again from Oxford.
Quick shipping, great Jacket!
I ordered the Rizzo leather Jacket size 12 online, it was on special.
Good quality product, fit perfectly!
My dream black jacket.
I’m a very happy customer!!
Thank you guys for prompt service.
- Verified customer
Poor quality, poor refunds policy, poor customer service
Over the past year I bought multiple shirts, trousers and dress shoes from Oxford through their online shop. Prices on sale are great, but the quality is often severely lacking. The fabric of many shirts and all trousers has lots of folds due to the worse cutting/sewing of the fabric I have experienced over 30 years of purchasing business clothing. Apparently, they have no effective quality control in their factories. The fabric of 1 shirt (STRATTON REGULAR in white) is just horrific; it feels like a recyclable shopping bag and is impossible to...iron. The shoes look great, but sizes are all over the place and completely inconsistent, so impossible to rely on for online purchases. With so many issues one would appreciate a practical and customer friendly return policy, like being able to return goods in store for a refund, as most online shops allow. Not with Oxford! When you want to return online purchases instore you first have to go through the hassle to convince the retail assistant that it is actually allowed. I had them call the office to have that confirmed. Unfortunately you don’t get a refund, just a voucher, which would be fine if you could use that voucher to pay for new online purchases. They confirmed to me that was possible, although it would be a bureaucratic process where you’d have to call the office to settle the payment. When I actually wanted to do that it turns out it wasn’t possible, so you can only use the voucher instore, where the range is much more limited than online. When raising all these issues with Oxford by email they couldn’t care less and just repeated their policy (which was incorrectly conveyed to me in the shop). So, unless you know 100% certain that the product you order online is the right size and good quality, my advice is to STAY AWAY from Oxford as they don’t care about their customers. As Oxford does not provide any possibility to review the webshop online (not hard to guess why that is), this is the only place for me to post a review.
- Verified customer
Customer Service non responsive
My coat arrived on Dec 2 and it was too small. I need to exchange it for a larger size and emailed Customer Service on Dec 3rd and have not heard back, other than an automated email saying a ticket has been opened. It's now Dec 10 and still no response.
No response on requested return for over a week
I ordered a mens XL jacket, its more like a childs size, not even a mens medium.
No response to three emails about returning. Shipped directly from China.
Dont buy anything from this company.
Shirt shrank and shop refused to take it back
After following the washing instructions, a blouse I bought at Oxford shrank 2 sizes on the first wash. When I returned to the shop and politely explained what had happened they treated me like I was lying ("no one else has brought a shirt back that has shrunk"), despite seeing that the shirt had indeed shrunk. The sales assistant steamed it, which expanded the garment, but it was still mis-shapen and short at the front, which I didn't notice until I got home. They told me to return if there was any further issue and they would give me a refu...nd which I did. The sales assistant then made a phonecall to another store and said she couldn't return it because her manager wanted to be present. This was despite the fact that they knew about my situation and had been told that this had happened in advance. The sales assistant agreed that the garment was warped at the front. They then told me I would need to return a fourth time to see the manager during working hours on a Monday. I am at work myself then and unable to shop. I feel cheated because I have done nothing wrong and yet the shop is refusing to take responsibility for their garment and making it extremely inconvenient for the issue to be resolved. They clearly want to keep my $50, hoping I will give up. Shame on you, Oxford.
Great design, make and quality
Oxford clothing is by far my favourite choice for work. I have many pieces in my wardrobe and some of them are my absolute essentials. The clothes is simply classic and fits perfectly! What I appreciate with Oxford is how true to size their clothing is! I find that some other brands change sizing frequently (or it varies depending on the garment). With Oxford - sizing is consistent and I can confidently shop online. Especially the bottoms (skirts and pants) are flattering from every angle and, those that I have, never crease. I find their cloth...ing also reasonably priced, compared with some other brands that do not deliver on quality. It took me a while to discover Oxford but, once I did, I have become a regular customer. I find that they are doing something right because they keep improving and offering very interesting and wearable pieces, especially in recent years.
- Verified customer
Great Quality, Great Service, Great Online Experience
I don't write reviews often, but I wanted to praise Oxford today! I frequently shop at a variety of the usual few retailers out there and lately I have been feeling disappointed with the quality of clothing and overall service that I have received, both in the shops and online. Oxford has consistently provided me with an excellent product, price and service. The quality of the products I have bought to date have been excellent and when I have purchased online I have received exceptional customer service. I had no problem returning a product when I bought the wrong size and I will definitely continue to shop at Oxford. A perfect retail experience!
- Verified customer
Fantastic Quality and Design
I like to shop! The best money I have spent this season was on a fantastic coat from Oxford, which was extremely warm, classy and a perfect fit. I also bought a cashmere pullover and a few knits, which I love and they are of exceptional quality! I have had absolutely no problem with shrinking, as I always follow the washing instructions on every garment that I buy. The service I received from Bondi Junction was above and beyond what I expected. Keep up the good work Oxford! Impressive quality, product and service! I'll be back soon!
Poor Quality Coats
My partner bought two coats from them for over $250 each, he wore it and it barely kept him warm from a not-so-cold day. What a waste of money, we are never shopping there again.
Clothes Shrink after wash
Oxford definitely gives the best discounts in the market.
They have good style and fashion, however I feel things I buy for Oxford only last me like a month or so.
Their clothes shrink after a wash, this applies to Shirts and Sweater (PS: I followed wash instructions)
Great Leather Jacket and Chinos
Bought the leather jacket and chinos instore. Customer services was great. The manager at the Colin's Place Melbourne Shop was helpful and directed to another shop where I could find the chino I wanted. Went to the little Collins St store to buy the chinos and decided to buy a brown leather jacket. They didn't have the size but they made sure the one in Highpoint was placed on hold for me in a Medium Size. Great experience at the highpoint store. Sales assistant was friendly and the overall experience was good. Will be coming back for sure.
Oxford Williamstown amazing
Last week we went to Oxford shop Williamstown. We were greeted by the manager , his name is Michael , he was absolutely amazing to us. We were recommended to go to this shop by friends and they told us the service is amazing , Michael is great , the shop is easy to the eye and prices are great , my son is self conscious , but Michael made him feel comfortable. He put Jay in the perfect suit , then to a shirt , to a tie , to a belt and great shoes all for under $480 . That’s amazing , most importantly the service was amazing , Michael is such...a professional at his job , same time he was juggling two other customers, but kept it all cool and calm with playing Elvis in the back ground , he knows his fashion he was dressed immaculate this means he knew how to dress Jay 10/10 well done Michael making our son so happy , and we will be back for our wedding .
The reviewer stated that an incentive was offered for this review
Oxford Montreal riding jacket and pants
Excellent fit high quality and has a lot of features on both items. Best part is that they are very affordable. I would definitely buy these again. Thanks for a great product
- Verified customer
Terrible service, packaged sent to the wrong address
No replies to emails, took 3 phone calls to get a call back. I posted bad feedback on their instagram page - reply within 2 minutes. Was told package was sent to the wrong address because I incorrectly entered Melbourne as the city on the online payment form - apparently I should have entered the suburb instead (?). I was then told I can pick up a jacket from a store in the weekend and will get an email to confirm availability. Weekend is here, no email. I've now requested a refund. Wish me luck. These people are just awful to deal with. Definitely will never buy again from Oxford.
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