Showpo

Please give Ehldrin a raise! I am a first time customer and she took such good care of me! My bachelorette had to be postponed because I got sick and had some return issues and she was such a sweetheart and helped me figure everything out. Thank you so much, Ehldrin! Show reply

Great customer service! I was in a bit of a pickle with my returns but Ehldrin was prompt in replying and provided a great solution to my issue. Thank you for sorting this out for me and I will use Showpo's customer service in the future. Polite, kind and helpful. Show reply

I have ordered from Showpo on several occasions and have had a great experience every time. Customer service is always quick to respond and assist with any concerns. Returns have been handled quickly with no issues. I would recommend purchasing from Showpo. Show reply

"I absolutely loved the dress! It arrived within two weeks and exceeded my expectations. The material was QUALITY hunny, please size up if you are unsure. Shout out to Showpo <3 Show details ·  1

I had an awesome experience with Monica from the Customer Happiness team at Showpo. Unfortunately I had bought a dress that broke along with a few others, and she was quick to offer the best solution to me without me having to bicker or bargain. She had speedy response times and was very understanding. If it weren’t for her I probably would not have shopped at Showpo again. Show details ·  1

It’s the first time I purchase through Showpo and I can say I received amazing and professional customer service when I had an issue with my order, it was dealt with right away and I was very impressed with the customer service provided, I can’t wait to purchase again! Thank you Show details ·  1

Extremely disappointing experience. I purchased a $200 gift card, assuming it would function as actual store credit — because that’s exactly what it is: money already spent. When I went to use it alongside their 20% society discount, I was told I couldn’t, as it “voids the discount.” That makes no sense. A gift card is not a promotion or a… Read more

discount — it’s pre-paid money. Treating it otherwise feels misleading and unfair.

What made this even worse was the customer service. I received a response within 2 minutes initially, but as soon as I questioned and challenged the logic behind the policy, I was completely ghosted. No follow-up, no clarification, nothing. That level of service is unacceptable.

To make matters more frustrating, I needed this order for next week, which I had told them at the beginning of our conversation. Because of this situation and the lack of support, I’m now left with no viable option and completely inconvenienced.

Between the unclear policy, poor communication, and being ignored when raising a valid concern — this has been a really disappointing experience.

My daughter bought a dress that didn’t fit. Only tried on and then sent back in original condition with days as per the return policy. Received an email rejecting my return credit citing their policy but not clarifying which policy condition they believe was not met. So now they have both $180 of mine plus the dress. Rubbish service and dress quality awful. Completely see through.

Only half my items arrived. When I contacted customer service, it took from the 19th of november to the 4th of december for them to even get back to me. And even then they only offered a store credit which i have no use for one of the items were sold out. Customer service also takes forever to get back to you, averager response time in their live chat is over 30 mins each message. Show details

Every item I purchased was high quality and fit perfectly on my body. The fabrics feel great and everything looked exactly like the photos. Very happy with my experience! Show reply

Literally can’t rate Showpo higher. As a plus size girly their clothes have been amazing, some have been hit and miss however they’ve always been so quick to help and assist in returns or exchanges. They have grown so much in their quality over the years and I recommend them truly. Show details ·  1

I had a great experience with Shopwo’s customer service. I reached out regarding my order, and they responded almost immediately. Their reply was clear, helpful, and reassured me about my purchase. It’s always nice to see a company that values quick and efficient communication. Definitely appreciate the support! Show reply

I returned an item then received an email stating the item was returned in poor condition and that they would not be refunding me, which was incorrect. I reached out to Showpo and they quickly opened an investigation into the issue and were able to confirm my return was mistakenly mislabeled in the returns warehouse. They resolved the entire issue… Read more ·  1

within a few hours and I received my refund the next day. I really appreciated the attention to the issue and how fast the response was!

Truly great customer service. I had a minor issue with one of the dresses I ordered and they addressed the issue with such courtesy and professionalism. Love the clothes and service at Showpo and will continue to purchase forever! Show details ·  1

Excellent customer service I accidentally ordered the incorrect dress and within 5 mins (literally) the amazing customer service team had cancelled my order and refunded the purchase price. Absolutely amazing, thank you so much Show reply

Love these clothes, generally fit very well. Their return process is exceptional. Very quick with responses and resolutions. Fantastic brand, fantastic chic clothes to suit all occasions. Show details ·  1

Bought three dresses, unfortunately one did not fit was a bit too big and had to return, but the return process was extremely easy! I had questions regarding my return, I was able to chat with someone and get all my questions answered and my return was processed quickly. Great experience, can't wait to wear my dresses for graduation!! Show details ·  1

Really appreciated that they worked work me on my refund after I had made an error upon purchasing. They were quick to respond and had good customer service upon request. Show details ·  1

I had received a damaged item and the showpo customer service team gave me a full refund and didn’t make me send the dress back. I am beyond pleased with their kindness and how easy they were to work with. Also such high quality clothing 10/10 recommend!! Show reply

I had to return a few products due to them not fitting/faulty item. The Customer Happiness Team were very easy to work with. Quick responses and great communication. Specifically Rhena helped me out with 2 problems. Our email chain was 20+ messages, but we were able to problem-solve and find a solution I was satisfied with. Show reply

Support was SO incredible! I had a concern with the status of my order, and had a response and receipts within literally minutes. My dress made it to me on time for my event (with 3 days to spare). Quality is amazing, and I'll definitely be shopping Showpo more often ♡ Show details ·  1

The first dress I ordered was too big. I had an issue with processing the return to the correct refund option, but I was able to get it all sorted out with their customer service team. The dresses are beautiful, and shipping was quick! Show reply

I was unfortunately out of the country when I received my package. I wanted to return an item for a refund directly to my card. I let customer service know, and they were very helpful. They ended up refunding it to my card after escalating the issue to their team! It was a very great and accommodating experience. Show details ·  1