- Verified customer
Buyer beware! Appalling quality and no options for refund. Reporting to fair trading.
I bought two dresses from Showpo. Being an online shop you would think you are able to have a refund considering that you are buying online and not sure if the style fits. Both dresses were poor quality , considering the price you are paying for them. I ended up in a rash after 5min of trying the dresses on.
I have blown my money as I was only purchasing to wear the dresses to a wedding. I wont be buying again as I do not trust the quality of the products that comes from the online shop. A waste of money! Would not recommend purchasing from this site. I will reporting to fair trading.
Please report to fair trading if you are a victim of their unfair policy
The company does not give a refund. Only store credit. If you are one of the victims of this company who does not want anything to do with their cheap products anymore, and just wanting your money back, I urge you to make a complaint at Fair Trading because their policy is not fair to unsatisfied customers. Their clothes are pretty expensive so I was expecting a good quality as well. My orders are all dismaying. Really really cheap and bad quality. I returned them the next day and would only give store credit in return or gift cards. Their poli...cy is not fair. We should have the right to have our money back rather than store credit or gift cards. I have already made a complaint in Fair Trading and if anyone else out there deserves justice to their purchase, please report this unfair policy to Fair Trading.
Terrible quality for money, strict no refund policy with the worst customer service in trying to resolve.
Terrible quality for the money you are paying and a strict no refund policy. Quality is equivilent to kmart and they only charge $9-$12 for theirs. Given this is an online only store you would expect options to refund however their is no give at all from customer service reps who have been terrible in resolutions. I have never seen such poor policies and such poor service from an Australian company or even an online company. If you want this quality go the kmart and save your hard earned money and if your happy to spend more money for better quality go to Forever New - stick to the brands you know and love.
- Verified customer
Showpo has always been reliable for me. I put too much trust in the company and relied on a dress for my formal event to be delivered when they said it would. I now have no dress for my event because it is not here and all customer service will do is refund me with store credit. Like i want to buy from this store agin if I had this experience. Absolutely ridiculous and ruined my event. Do not rely on their promised shipping dates
Terrible quality for such a high price
Showpo is a severe culprit when it comes to false advertising. Multiple times the quality has been sweatshop worthy and the measurements have been pulled out of a hat. They offer store credit AND make you pay for return shipping. The company obviously knows what they are selling and are not giving the public a chance to get their money back. I intend on taking this up with Department of Fair Trade so this stops happening.
- Verified customer
Worst Returns policy ever!!!
For starters the clothes are cheap and nasty, for the price point you would expect better. When it came time for a return, store credit only ? Are you kidding is this 2014??? And then you have to purchase a return label and cant even use an express post bag you already have ? Absolutely ridiculous.
Learn some things from the iconic, so easy and hassle free to use. Especially when sizing is all over the place. Ill use my store credit and then never again will I purchase from your store!!!
Poorly made. I bought the tie up leather leggings and the stitching ripped!! For the price its expensive for the leggings and quality. Terrible!i threw away the bag and return slip assuming on the price I paid for it.
Appalling returns system!
Sizing for every item is completely different, item is way to small in usual size bought, wont refund only give store credit when biggest size was already purchased. Need to find another bridesmaid dress and lose out hundreds. Never again!
Good shop with great range of sizes
Good range of products and body sizes. Website was easy to navigate and found what I was looking for very quickly. Customer service was also prompt which helps the overall shopping experience.
The only thing that I think would improve the experience would be to:
(a) restock more often when things sell out
(b) provide free shipping and/or returns
great customer service
i bought a pair of shoes that didn't fit and needed them within the next week, i bought the next size as i needed them quite quickly and knew if i returned them it would take too long to wait until they recieved the return and get the refund. I didn't realize they don't do refunds only store credit, but i had already bought the new pair. One of the girls recommended i cancel the second order and she would fast track my store credit once i had sent a receipt of the return from Aus post. Although it was the weekend i didn't hear from anybody so i...emailed again and got a response from someone different, Ida. I told her my situation and she was no help, she told me i can't get a store credit until they have received my return at the warehouse... which is exactly the opposite of what Chelsea had promised me. I got another response from Andrea who was extremely helpful and gave me the store credit straight away. It was a very stressful weekend because i am in such a rush to get these shoes as i need them in 2 days. But it is all resolved. Thanks team
Amazing customer service!
I have never experienced such fast & cheerful customer service! Claudette replied kindly and efficiently and within 15 minutes my questions were solved! In my experience, other retailers can take weeks to respond, if they do respond.
So impressed with Showpos online team!
Excellent Customer Service!
Got a gorgeous dress, but sizing wasn't super accurate. I reached out to the customer happiness team, as I needed the dress asap and they made my returns and credit experience SUPER expedited, so I had my credit the next day!
The service is amazing I did not expect to be treated so well and given so much help, I love showpo and this has made me fall in love with them even more, their clothes are amazing and so are their staff thank you so much totally made my day
Excellent service and beautiful garments
Got next day delivery and omg so happy with garments good quality and perfect fit , I will be shopping here again, so so happy finally with online shopping with showpo
I love how easy it is to shop on Showpo and if there is ever anything you need help with the staff are always more than happy to help! The clothes are high quality and are true to size! Love shopping with Showpo!! xx
favourite fashion company!!
I love the styles and sizing showpo have, I have ordered from showpo a couple times now and Ive only had one problem but customer service was on top of it straight away and was really helpful. Quality is pretty good and pretty true to size I believe. I would recommend this brand.
Excellent products + excellent customer service
Products are great quality for the price point. Customer service is excellent, I had to reach out to them to ask a question and they were highly responsive and solutions oriented! Highly recommend!
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Questions & Answers
Hi there. I was wondering when will youd have a size 12 dress for the Wrap your troubles In a dream dress navy colour as I need to order one for a wedding.
Hi! I was wondering when the Im the one black two piece will be restocked in size 4?Thanks!
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