awesome customer service response
customer service via the email was spot on and helped me so i was able to get my store credit sooner so i can now order my outfit i need
Lots of errors
Many errors in products, threads fraying as soon as the products delivered, zips broken, faulty clothes, bottles left open and shipped etc.. Refunds are most of the time a pain as well.. 9/10 times ive had a bad experience. Luckily customer service are lovely though
Maria customer support
Maria was very helpful in sorting out the issue with my store credit. She was super friendly and didn’t waste any time. She even got back to me within a matter of hours even though it was a public holiday, thanks!
Fabulous clothes - amazing customer service
Quality of the items I have received has always been fabulous. And Their customer service - just wow!! Rare these days to receive such prompt & helpful customer service. 10/10 every time!
Favourite place to deal with
Love! No trouble withreturning and store credits. The team always replies quickly with good solutions and nothing is ever a problem. Love the clothes. Sometimes fitting is a bit whack.
Cute Clothes - Fast Shipping
I have placed several orders with Showpo and am always pleased with my experience! Fast shipping to US, between 1-2 weeks (usually closer to 1). So easy to return things if needed and the customer happiness team is so fabulous. Plus the clothes are adorable - in my experience, things run a about a size smaller in US sizing, but I know my sizing now and no issues exchanging in a timely manner. Thanks Showpo!
The dresses are ok, They seem to have the models posing in the same way so you can never tell how its going to fit or if it fits in the right way. eg. The hem of the skirt isn't straight but as the model has her leg up the whole time you never see that.
I think I might had chosen so bad dresses I have a store credit so I might go back for a different style.
Was sent the wrong item after waiting over 1 week
Advertised as next day delivery my order took over 1 week (Sydney).
Once my order arrived it was not the item I had ordered - I reached out and they sent a returns label for me to return my item which was good as I didn't need to pay the $10.
The lady asked if I would like her to send a replacement I explained I didn't want to as this was for a special occasion which has passed now and because of this I wanted a refund. She agreed and said it was okay to approve a refund over store credit because of the circumstances and just to reach out once my credit was applied to my account.
Once I received the credit I reached out straight away replying to the thread we previously spoke on someone else then replied she said she didn't see any emails agreeing to this and I needed to send her proof (making out I was lying). I sent her the email and she then started asking questions why was this agreed to - all conversations were over email which she could have easily read her self. I explained the situation again and she then said she will need to check for approval (this was already approved 1 week ago)
Just received an email now saying I will only be getting store credit back.
Not good enough Showpo - you sent me the wrong item and were late with delivery I don't want to use your service again and most certainly don't want store credit!! Find it stupid you would risk losing a relationship with a customer over $70.
Took awhile but got there in the end!
I love showpo so when I got sent the wrong item I wanted to send it back which I wouldn’t say was smooth but got there in the end with the quick response from a range of people.
I love it
The customer service team is amazing and helped so much when I had a delivery issue. Definitely will shop here again and I’m in love with the dress that I got.
I hadn’t heard anything after returning my items so I emailed the team and they replied and fixed my store credit in 20 minutes! Super impressed with how efficient the customer service is, and can’t wait for my (different sized) items to come! :)
Process was easy and quick. A small hiccup with my credit coming back into my account, but once I contacted Showpo it was fixed straight away and I was able to make my next purchase immediately.
Great & fast customer service!
Returned items a month ago and haven't been refunded, instead I have been ignored.
Good range of products, I would use showpo again if the customer service wasn't so terrible. It has been a month long process of returning my products and afterpay taking money out of my account while I have been told I will receive a refund that has never come. I am still waiting and I haven't had a reply in a week and every time I call I get put on hold. Showpo used to have much better customer service what has happened. Do not recommend
Most favourite site to shop at ever!! It arrives so quickly, am losing weight atm so figuring out what size I am and they make returns so easy and store credit received in time to reorder again. 10/10
Always a pleasure.
I love shopping at Showpo they have beautiful stand out pieces and they arrive so quickly. I have had to make a couple of returns due to sizing, i got a size up both times as my size was sold out and because their sizing is mostly perfect for me the items i ordered were too big and i have never had an issue with returns. The returns are always so quick and simple and the store credit comes through quickly. Im not bothered by them not giving refunds as you receive a year to use your store credit and there is always something i want from their website. Keep up the good work Showpo.
Great Customer Service!
Items arrived quickly and measurements we perfect! Amazing quality also! Returns process was quick, easy and customer service was very helpful! I also applaud their new plus size range as it is easy to forget that big girls wanna be fashionable too!
One of my go to online shops
Showpo always has the sometimes for every event from work to cocktails with the fastest deliveries for those last minute needs. Their return service is also quick and easy for those times when I don’t love something I’ve picked
Items arrived quickly and were amazing quality. Customer service was fantastic when one of the items didn’t fit and needed to be returned. It was a belt, the dress was very true to size tho. So happy with showpiece and I will definitely be shopping through them again.
Anamarie was amazingly helpful during the returns process, I was very impressed. Boots were a little small but looked like the description. Their account function is very easy to use. I Would shop with showpo again.
Very efficient customer service!
Very efficient customer service! Answered my email straight away even though it was late at night. Went out of their way to solve my problem. Great work showpo, will definitely shop here again!
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