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Showpo
4.5 from 3,300 reviews

awesome customer service response

customer service via the email was spot on and helped me so i was able to get my store credit sooner so i can now order my outfit i need

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised

Lots of errors

Many errors in products, threads fraying as soon as the products delivered, zips broken, faulty clothes, bottles left open and shipped etc.. Refunds are most of the time a pain as well.. 9/10 times ive had a bad experience. Luckily customer service are lovely though

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised

Maria customer support

Maria was very helpful in sorting out the issue with my store credit. She was super friendly and didn’t waste any time. She even got back to me within a matter of hours even though it was a public holiday, thanks!


Fabulous clothes - amazing customer service

Quality of the items I have received has always been fabulous. And Their customer service - just wow!! Rare these days to receive such prompt & helpful customer service. 10/10 every time!

Shipping
Sizing True to size
Product Appearance As advertised
1 comment
Hi Deb, aw thanks so much for this great review! We're pleased to hear you were satisfied with our service! We really do try our best to always help out! Have a fab day! :) Kindest, Andrea xx

Favourite place to deal with

Love! No trouble withreturning and store credits. The team always replies quickly with good solutions and nothing is ever a problem. Love the clothes. Sometimes fitting is a bit whack.

Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
1 comment
Hi Claudia, thanks so much for this feedback :) We are so pleased you were happy with our service. Hope that your next order is perfect! Kindest, Andrea xx

Cute Clothes - Fast Shipping

I have placed several orders with Showpo and am always pleased with my experience! Fast shipping to US, between 1-2 weeks (usually closer to 1). So easy to return things if needed and the customer happiness team is so fabulous. Plus the clothes are adorable - in my experience, things run a about a size smaller in US sizing, but I know my sizing now and no issues exchanging in a timely manner. Thanks Showpo!

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
1 comment
Hey Brittany, aw thanks for this awesome review! We are totally stoked you love our website and your new Showpo haul! I'm sure you'll look hot AF in your new outfits! :) Kindest, Jo xx

Ok dresses

The dresses are ok, They seem to have the models posing in the same way so you can never tell how its going to fit or if it fits in the right way. eg. The hem of the skirt isn't straight but as the model has her leg up the whole time you never see that.

I think I might had chosen so bad dresses I have a store credit so I might go back for a different style.

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
1 comment
Hi Victoria, thanks for your feedback! Sorry to hear you aren't 100% satisfied with the products you got! We do our best to photograph and present our clothes truthfully so it appears as close to how it would look like in person. However, photos can only capture so much so we do our best to put in as much details in the product description and we indicate the length of the hem, especially if it is graduated. We are always more than happy to provide you details on an item before you make a purchase. We have live chat 24/7 so you can talk to one of our Customer Happiness Team to assist you. Hopefully you're able to find the perfect dress! Don't hesitate to get in touch if you need any help! Kindest, Jo

Was sent the wrong item after waiting over 1 week

Advertised as next day delivery my order took over 1 week (Sydney).

Once my order arrived it was not the item I had ordered - I reached out and they sent a returns label for me to return my item which was good as I didn't need to pay the $10.

The lady asked if I would like her to send a replacement I explained I didn't want to as this was for a special occasion which has passed now and because of this I wanted a refund. She agreed and said it was okay to approve a refund over store credit because of the circumstances and just to reach out once my credit was applied to my account.

Once I received the credit I reached out straight away replying to the thread we previously spoke on someone else then replied she said she didn't see any emails agreeing to this and I needed to send her proof (making out I was lying). I sent her the email and she then started asking questions why was this agreed to - all conversations were over email which she could have easily read her self. I explained the situation again and she then said she will need to check for approval (this was already approved 1 week ago)

Just received an email now saying I will only be getting store credit back.

Not good enough Showpo - you sent me the wrong item and were late with delivery I don't want to use your service again and most certainly don't want store credit!! Find it stupid you would risk losing a relationship with a customer over $70.

Return Claim MadeYes
Product Appearance Not as advertised
1 comment
Hi Abby, we're so sorry about this. This is totally not fair and would love to have a look into this for you but first will need a bit more info. Can I please have your order no. so I can personally reach out to you? Looking forward to hearing from you. Kindest, Jo

Took awhile but got there in the end!

I love showpo so when I got sent the wrong item I wanted to send it back which I wouldn’t say was smooth but got there in the end with the quick response from a range of people.

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
1 comment
Hi Phillippa, Oh no! So sorry to hear that but I'm glad this has been sorted out. Hope that your next order is perfect! Kindest, Andrea xx

I love it

The customer service team is amazing and helped so much when I had a delivery issue. Definitely will shop here again and I’m in love with the dress that I got.

Shipping
Return Claim MadeNo
1 comment
Hi Lily, thanks so much for this feedback :) We are so pleased you were happy with our service and your new Showpo haul! Kindest, Andrea xx

So impressed

I hadn’t heard anything after returning my items so I emailed the team and they replied and fixed my store credit in 20 minutes! Super impressed with how efficient the customer service is, and can’t wait for my (different sized) items to come! :)

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
1 comment
Hi Ella, aw thanks so much for this awesome feedback! We're always happy to help! Have a fab day and hope your order is perfect :) Kindest, Jo xx

Returned Item

Process was easy and quick. A small hiccup with my credit coming back into my account, but once I contacted Showpo it was fixed straight away and I was able to make my next purchase immediately.
Great & fast customer service!

1 comment
Hey Emma, We're so happy to hear you were pleased with our service, we really do try our best! Have a fab day and hope your order is perfect :) Kindest, Jo xx

Returned items a month ago and haven't been refunded, instead I have been ignored.

Good range of products, I would use showpo again if the customer service wasn't so terrible. It has been a month long process of returning my products and afterpay taking money out of my account while I have been told I will receive a refund that has never come. I am still waiting and I haven't had a reply in a week and every time I call I get put on hold. Showpo used to have much better customer service what has happened. Do not recommend

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
2 comments
Hi Alexw, so sorry that you've received terrible customer service :( We do our best to resolve any issues quickly for our customers. Can I please have your order no. so I can personally reach out and check this for you? Hope to hear from you soon! Kindest, JoHi there, it's FGI028056. Thankyou

Good service

Most favourite site to shop at ever!! It arrives so quickly, am losing weight atm so figuring out what size I am and they make returns so easy and store credit received in time to reorder again. 10/10

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
1 comment
Hey Jess, aw thanks for this awesome review! We are totally stoked you love our website and your new Showpo haul! Looking forward to your next shop! <3 Kindest, Jo xx

Always a pleasure.

I love shopping at Showpo they have beautiful stand out pieces and they arrive so quickly. I have had to make a couple of returns due to sizing, i got a size up both times as my size was sold out and because their sizing is mostly perfect for me the items i ordered were too big and i have never had an issue with returns. The returns are always so quick and simple and the store credit comes through quickly. Im not bothered by them not giving refunds as you receive a year to use your store credit and there is always something i want from their website. Keep up the good work Showpo.

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
1 comment
Hey Alvy, aw thanks for this great feedback! We're stoked that you love our website and everything that you ordered! :) Looking forward to your next shop <3 Kindest, Jo xx

Great Customer Service!

Items arrived quickly and measurements we perfect! Amazing quality also! Returns process was quick, easy and customer service was very helpful! I also applaud their new plus size range as it is easy to forget that big girls wanna be fashionable too!

Product Quality
Shipping
Sizing True to size
Product Appearance As advertised
1 comment
Hey Emily, aw we're stoked that you love all our size ranges as much as we do! we always try to make sure that we have different styles and ranges for all our lovely Showpo gals :) Looking forward to your next shop <3 Kindest, Jo xx

One of my go to online shops

Showpo always has the sometimes for every event from work to cocktails with the fastest deliveries for those last minute needs. Their return service is also quick and easy for those times when I don’t love something I’ve picked

Product Quality
Product Appearance As advertised
1 comment
Hey Simton, thanks for making Showpo your go-to shop! We're stoked you've made us part of every special occasion and we look forward to your next shop! <3 Kindest, Jo xx

Perfecttttt

Items arrived quickly and were amazing quality. Customer service was fantastic when one of the items didn’t fit and needed to be returned. It was a belt, the dress was very true to size tho. So happy with showpiece and I will definitely be shopping through them again.

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
1 comment
Hi Bek, aw thanks so much for this great review! We're pleased to hear you were satisfied with our service! We really do try our best to always help out! Have a fab day! :) Kindest, Jo xx

Return

Anamarie was amazingly helpful during the returns process, I was very impressed. Boots were a little small but looked like the description. Their account function is very easy to use. I Would shop with showpo again.

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
1 comment
Hey Caitlan, aw thanks so much for this feedback! We're so pleased to hear Anamarie was able to help! She's amazing! :) Looking forward to your next shop! <3 Kindest, Jo xx

Very efficient customer service!

Very efficient customer service! Answered my email straight away even though it was late at night. Went out of their way to solve my problem. Great work showpo, will definitely shop here again!

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
1 comment
Hi Hannah, aw thanks so much for this great review! We're pleased to hear you were satisfied with our service! We really do try our best to always help out! Have a fab day! :) Kindest, Jo xx

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Questions & Answers

Hi! just wondering if the One For The Money Dress In White will be restocked in size AU4 any time soon? Thanks!
No answers

are the products true to size?
1 answer
Hi Liviya, Most of our dresses are. If you are unsure of the sizes, you can check our size guide here:https://www.showpo.com/size-guide Note that the fit of the garments depends on the style and materials used. You can also check on some customer reviews. If you are still unsure, let us know what dress (s) you are after so I can check it with our products and design team. Kindest, Andrea xx

Returned a jumpsuit for store credit. Am trying to use it and it’s saying I have no store credit????
1 answer
Hi Hannah, sorry you're having trouble using your store credits! May I please have your order no. so I can personally reach out to you to help sort it out? :) Kindest, Jo

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