YesStyle

Unacceptable Shipping Delay I have already contacted your customer support team twice, but unfortunately, my concerns have not been addressed or resolved. This level of service is unacceptable. If you are unable to fulfill my order or provide a clear shipping update, I expect a full refund to be issued promptly. I will also be sharing my… Read more

experience on your website so that other customers are aware of the shipping delays and lack of customer support.

This has been a very disappointing experience, and I will not be purchasing from your website again.

Please process my refund as soon as possible.

Thank you.

Customer service is absolutely awful live chat is useless I spoke to yuna and Sophie and Elle and not one helped everyone just disconnected without notifying and didn’t even help I had to repeat my situation so many times not one understood or helped I kept saying no the parcel never came and the status is wrong and if I would get a refund if I do… Read more

t get my parcel the shipping says attempted delivery and no one was home but I was home waiting and no one even came and as I bought from you YesStyle it’s your responsibility to chase this up and get my parcel to me as Australia consumer standard a lot of other companies like SHEIN does a lot better then you and they are in china they help the customer far and beyond and the shipping company you use here in Australia is pathetic they have the worst reputation and reviews you need to do better and get better shipping compliment AusPost which is what SHEIN uses and I get my parcel a million times no problem and the phone number you have for dpex Australia is also wrong number

Absolutely scam. I ordered 09/19 today is 28/10 still hasn't shipped (keep processing) Initially 1-2 waiting for stock, but they not keep other stock. so if these arrive, other things are not ready. Forever not ready. Multiple times attempted to contact customer centre... not answered back. Crazy. DO NOT ORDER HERE.

Order number 33112933 We are very disappointed with these extremely long delivery times. We placed our order on April 5, and when we placed it, we were told that the items would arrive by April 22. However, according to the tracking information,… Read more

the items weren’t even shipped until April 18.

Your delivery promises are nothing but lies!

We hate Yesstyle.com! Never again, and I’m going to tell everyone about this terrible experience!

I've been shopping with Yesstyle on and off for years. I haven't encountered a bad experience with them yet. I have become a regular customer with Yesstyle again over the past year and find their prices and sales are excellent value. I don't bother with express shipping. Standard shipping is with Australia Post and I prefer my mail to come through… Read more

Australia Post because you are more likely to receive your parcel. Shipping on average is about 3 weeks. If a product becomes out of stock just after you order, which has happened to me a couple of times, then it's usually around 5 weeks. The speed of shipping doesn't bother me so much, as long as I get what I ordered in good condition. I have never received any broken or substandard products and it seems like the stock is stored in correct conditions. I have not received any heat affected products and everything always looks and smells fresh. The rewards program offered by Yesstyle is quite good too and there are always extra discounts and codes for further savings. I'm really happy with my overall experience with Yesstyle.

Really good quality products, 100% legit website, good prices, the delivery takes some time but it's is 100% recommended. Show details

Registering and understanding the status of each product was extremely easy. Using discount coupons was also very simple, and I really like the payment options. The products are of good quality and there is a wide variety, if not all, of product brands. In addition, they arrived well packaged and without any issues. The only downside—and in a way… Read more

it is understandable—is the delivery time, which takes approximately one month or a little more. However, they do provide discount coupons that make purchases more affordable and accessible.

I can not get a reply to where my seat cushion is.I tried to contact the shipping section and the tracking is useless also the customer service is a joke. I know the outer packing was damaged and noted by the delivery driver but that is it. I have had so many attempts trying to get hold of someone . Even the phone numbers this company provides are… Read more

not able to work so I can not recommend this company, I wont be buying any more products from them and just hope I can get my seat cushion delivered asap. I am not holding my breath. I suggest be careful buying for Shein.

if you live in Australia, be aware that they use the worse courier on the planet (Team Global Express). I paid for express delivery and I still have to chase them to get my order. I give up!

Worst service ever! It took over a month for me to receive my items. When I contacted them, they basically told me, “We have sent it, so it’s not our responsibility to find out why you haven’t received your items. Here is the courier’s website you can find out yourself.” The courier website they provided didn’t even have any contact details, so there was no way for me to get any help or follow up. Show details

I placed an order 60 days ago and I haven't received it. They refuse to refund me by telling that i gave wrong address. The package is not even in my country, it is lost and customs service doesn't rely on my emails also shipping company of my country tried to contact them with no result. Show details

I've ordered from YesStyle twice now and both times have been terrible experiences. The first order made me wait for a product that I had already purchased to come into stock. The website never said that it wasn't in stock at the time. I waited multiple weeks and it still was not shipped. I asked to remove the item from the order or send what's… Read more

ready and the customer support replied that I had to wait for the entire order for them to be able to ship. Long story short, a couple more weeks later they sent the remaining order and cancelled the product that I had to wait for saying it wasn't going to be in stock anytime soon. So essentially, I ordered on 3/21 and got my products on 5/29 and waited for nothing. Second time ordering, products took, AGAIN, several weeks to come in.

Use a delivery company that does not deliver and refuse to help, communicate or even attempt to assist (both the Oliver company and yesstyle themselves). Will no longer use.

YesStyle customer service agents are rude and not helpful. They don't address the questions being asked and made things sound like it was the customer's problem. I contacted them about my order that had not been shipped out. On the receipt, it said the shipping date was April 9, 2026. I contacted them via LiveChat on April 14. They said they were… Read more

waiting for courier pickup. I asked why the package wasn't shipped/picked up on April 9, and it was still sitting in the warehouse after 4 business days. Their response was phrased in a way that they were annoyed by my questions, and they told me it wasn't their problem if the courier hadn't picked up. And they added that it was still within the delivery window so I shouldn't make a big fuss about it. Before I could respond, they closed the chat on their end after their last response. HOW RUDE?????!!!!!

Very disappointing experience. I ordered a Medicube Age Pro device from YesStyle. The parcel was marked as “delivered,” but it was never handed to me personally and no proof of signature was provided. The shipping address was correct at the time of purchase, yet YesStyle refused to reship or refund the item, claiming “address issues” without… Read more

providing valid proof of delivery.

I also paid Swiss import duties and customs fees for goods I never received.

After multiple attempts to resolve the issue, customer service stopped responding. I have now been forced to initiate a chargeback procedure with my bank to recover my money.

Buyers should be aware that if your parcel is marked as delivered but you do not physically receive it, you may not receive support or compensation.

I would not recommend to buy from this website, after placed order for 3 weeks, I still didn’t get my order and they can’t confirm when I’m getting my order , also don’t let me cancel the order.

Delivery never arrived can’t get any useful response from yesstyle or delivery service DAI post. Would avoid. Non existent customer service have to go through bank for charge back. Show details

I don't recommend yesstyle as the shipping process take long time and you order will be splitted into mini packages. I Thought my experience will be different from previous ones.

Horrible to get refund!!! I have waited more than 2 months for the arrival of my cosmetic package, Sydney, Australia. Recently, delivery company sent me a email saying that my order was lost in transit. When I tried to request refund, Yesstyle's web site made it nearly impossible to request for refund. After many furtile attempt via their… Read more

unfriendly communication channel, I finally reached the customer support. The support staff promised immediate shipping, but I later received that the order will be delayed indefinitely until stock arrives at store. So, I requested the refund of my money which was rejected firmly by Yesstyle, saying that I should wait for reshipping.. What a joke!!! I contacted Paypal for refund and still waiting for refund from Yesstyle, as my payment was made via Paypal. Due to their terrible refund policy, I strongly suggest that high valued items should never been bought from Yesstyle.com

There are no service. No one respond to you the mislead you on their website with shipping time, they lie on on their website about tracking. My order has been placed 2 weeks ago and has never left warehouse however on their website it’s already been delivered

Extremely disappointed with YesStyles customer service. I ordered several items which meant I was eligible for express shipping (3-5days). This was great because there were a couple of products I needed soon. It has now been 15 days & when I reached out to them (4 times now) they say 1 item is out of stock and they wait 21 days for it to come in &… Read more

if it doesn’t come in they will let me know & send the rest of my order out. That is unacceptable. Why are you allowing out of stock items to be purchased?!?It’s actually ridiculous. I’ve lost complete faith in their ordering system. It’s a shame because my other orders have been hassle free & easy. I’ll be looking into other companies going forward because clearly they are not honest or reliable. Edit*** The item is still out of stock so they are sending my order now. So I waited for 21 days for nothing. They said it would be shipped on the 9th Dec but I have not received a dispatch email and they have ignored my past two emails. If I don’t hear from them I will be reporting them to my bank for a refund and to the ACCC.