Reviewer Photos & Videos
Pathetic purchased washing machine and dryer for $4800 washer mother board is gone after 6 months
Awful and now Covid gives them an excuse as to why i am without a working washing machine for 3 plus weeks. harvey norman doesn't want to know apparently they just sell it and wont do a thing if it goes wrong have to deal directly with AEG with their non existence service. NEVER EVER again
Purchased in February 2021 at Harvey Norman for $4,800.
Very happy with my purchase
This machine came into our household to replace my 18 year old Whirpool Toploader. It has to live up to high expectations especially after the fantastic performance of my previous machine. After some usage teething problems ( working out the right cycles, detergent, cycle time and water temperature etc, ), it's fit in beautifully to our laundry routine and hardly gets a rest with at least 1 load a day or 4 when a peak wash day. My kids white school socks come out white(!) , not with shaded 'ghost stains'. I can wash silks and wool jumpers and they're taken off beautifully. I have had no issues with smell or mould buildup - I do keep the door and soap dispenser open after a load etc .
Purchased in January 2022.
The Washing Machine itself is ok but external parts are poorly designed
Not once but twice within 13months (hopefully not a third), the front face of the machine needs to be replaced. The face of the machine is connected to the detergent draw with only two thin pieces of plastic loops holding the two together. Considering every time you use the machine you need to open the draw one would have thought more care was taken when designing this part. Everything else seems to be well made this is a major fail.
Purchased in January 2021 at Harvey Norman for $1,200.
Mould build up on all front load models - poor design & poor customer service
Purchased in mid 2018 from Domayne Auburn after being heavily promoted by the staff as being one of the better ones, european made etc.. Mould builds up due to the design - do not be fooled, this is due to the design! Not all front loaders have this same finder sized crevice where sludge and smelly mould builds up. Contacted AEG who said the next avail service was 8 days away. AEG explained that monthly i should make a paste from bi carb & lemon juice, apply it all around the seal, wait half hour and then remove the excess paste and then set i...t on a wash cycle. WITH WHAT TIME?? THIS IS A SERIOUS DESIGN FLAW! We have young children and this is machine is unhealthy. AEG's after market service once they have your money is terrible. Be very aware of this, Domayne do not enforce any SLA's on these types of suppliers, but are very happy to take your money and then push you to AEG for no service. Terrible experience!!! Avoid buying AEG generally.
Purchased in July 2018 at Domayne NSW, Auburn for $2,000.
Avoid buying this Washing Machine!
This is the worst washing machine I have ever had. It crushes the clothes terribly. Contacted AEG and have applied their advice, less in a load, lower spin speed, nothing helps. Also terrible mould build up in the door seals and it SMELLS! Have to manually clean out door seals and glass front door every load or I get dark stains on my washing and have to wash again. Contacted AEG and they told me a very time consuming and complicated cleaning regime to address! I don't want to hand wash my washing machine every use! No washing machine cleaning ...products from supermarket help address this mould. Also the liquid drawer front regularly falls off. Have had it replaced thinking it was a fault, but it still occurs. This machine was recommended by the salesman at Brisbane Appliance Sales at Newmarket. Do not buy!
Purchased in February 2019 at Brisbane Appliance Sales for $2,300.
Worst Washing Machine I have Owned
Worst and most expensive washing machine I have owned. No customer service in regards to enquires. Had the machine for 12 months now. I wipe my machine after each use, within the first month noticed the dark stains or mould growing within the seals and rubber. It has got to the stage now where it stinks and I don’t want to put my clothes through it. I have regularly run the cleaning products through it and followed the general cleaning instructions. Nothing has helped. Do yourself a favour and stay clear of this product!!!
Purchased at Harvey Norman for $1,699.
- 8000 Series LF8E8411A (8 kg)
Broke after 18 months no customer service response
After 18 months of careful use in a 2 person family the plastic piece in the drum broke. Before I discovered this it tore holes in 3 items of clothing. I emailed aeg customer service 8 weeks ago about the problem and they haven't replied.
over $2k for a washing machine that leaks after a year
Paid over $2k for this washing machine that started leaking in only just a year. Sent out technician who couldn't find the leak and said it was filter not installed correctly. He left and washing machine still leaking. Terrible service from Kim at AEG, I was going to have to wait another week before a technician came back out and she kept saying "sorry there is nothing we can do" even though I told her I have already spent over $100 to wash my clothes at the laundry mat in the week its been broken- no compensation offered, absolutely no solutio...n offered. Took me to push for her to find a solution. Good customer service will find the solution for you, literally had to give her ideas and what do you know I have a technician coming the next day. I would stay away from AEG I brought the machine because of the 5 year warranty but they forget to mention that the warranty is on their terms and if your stuck for 2 weeks without a washing machine there is "nothing they can do", or in other words nothing they are willing to do for their customers.
Ruining my clothing
I purchased this washing machine for $1899.00 from Harvey Norman as the salesman highly recommended it. I am extremely disappointed with the machine, as it is very hard on all of my clothing and it is ruining all my clothes. I have tried different cycles to see if a delicate cycle is less harsh, but unfortunately all cycles appear to be as harsh as each other. It is also leaving lint on my clothes and is very noticeable on all my darks. With every wash there is more and more lint left on clothing. All our clothing, even newly purchased clothes are looking very aged. A complete waste of money, I would not recommend this machine to anybody!!!
Purchased in March 2021 at Harvey Norman for $1,898.
Couldn’t even turn it on when unpacked
After doing a ship load of research on all the brands and style of washing machines, we both decided on the AEG 9kg front load washer. The sales person hyped it up as the ducks guts of washing machines… so took it home and unpacked it, connected to the water, plugged it in and turned it on, now that’s where the problem started, the farking thing wouldn’t even turn on. After paying $2099 you could guess we where a little bit pi$&ed off. Took it straight back to where we bought it and went elsewhere to purchase a cheap sh$t LG, guess what it’s w...ashing our clothes as we speak… not bad for a $800 washing machine. P$ss poor effort from AEG and don’t bother contacting me AEG asking to send you an email, cause you can place your “email” where the sun don’t shine. Still p#ssed. P.s: stay away from AEG
Purchased in May 2021 for $2,099.
Mouldy seals and detergent build up
Family of 6. 15 loads a week. Washes well. Quiet enough. However, two major flaws with this machine; 1. the detergent builds up in the dispenser and I have to manually wash/remove the build up between every load, or only use liquid laundry detergents and brighteners; 2. extremely bad mould build up on the internal door seal and sludge residue in the gullet of the seal - i have never seen mould this bad. I contacted AEG about the mould problem and their advice is to try to remove the mould using a very complicated and time-consuming cleaning pro...cess, and to repeat this every 3 months!!! I NEVER would have invested in this machine had I known this would be a problem. I've never had a mouldy seal problem before with my Miele front loaders (and i've owned two of them).
Purchased in March 2020 at Harvey Norman for $1,899.
Absolute crap service from AEG - Do not buy! Products break!!
My AEG dryers belt broke after 12 months. My AEG washing machines plastic drum bits always fall out!! I Have been contacting AEG for the last 6 weeks and still no outcome! They sent out someone within 2 weeks who said it was the belt.... and have now been waiting 4 weeks for someone to get back to me?????? Trust it to be the one time when it’s rained every week so far! This is a joke. Having a young family and having to go to a laundry mat to wash my clothes and dry them when I have over 3000 worth of AEG appliances just over a year old sitting there. I’m about to take them back to Harvey Norman and tell them that AEG are waiting for there call to sort it out! What a joke! So much for 5 year warranty! ??
Very poor customer service
Machine is not working. Contacted customer service a week ago and they took a week to arrange someone to fix it. We then called to update our address as we had moved. My husband was told we had to wait another week because of the change of address. Our new address is 15 minute walk from our previous house. They eventually agreed to change the address and keep the original appointment. I took the day off to wait for them and then my husband was told that the technician went to the house and no one opened the door. We eventually found out they st...ill had the previous address and no body changed it even though we had a lengthy conversation about this 2 days prior. Then they went on to say a technician was going to come later the same day but no one turned up. Husband contacted them back again and they said someone did later in the day came to our new address and no one open the door all while I was here waiting all day. They are now saying we have to wait one more week to have the machine fixed. The lack of consideration for customers is appalling and the lies we have been told just make us feel extremely disrespected. DO NOT BUY this brand. You do not want to deal with their customer service staff .
Don't buy it
This machine now needs replacing and it is only just over two years old. This shouldn't be the case. AEG are sending somebody out to have a look at it.
Purchased in July 2018 at Harvey Norman for $2,000.
- 8000 Series LF8C1612A (10 kg)
The washing machine came home and I started the first cycle and it didn’t work. Contacted AEG; they need to send new machine but it’s all waste of time. Or it was just bad luck
Purchased in July 2020 at Harvey Norman for $2,000.
Questions & Answers
Hi where is the filter? and why does the rubber seal shows sign of mould I have tried cleaning many times.
Looking for feedback
We are looking for a new front loader, we are looking at the Bosch WAW28460AU or the AEG LF8C8412A as we don't want to buy chinese made out of principal. We currently have an Electrolux EWF14912 and after 8 years its noisy, stops mid wash and smells on 1400 rpm spin, we paid over a $1000 in 2013. So want to buy something that lasts at least as long or longer.
Looking at the current reviews I'm not impressed. Any people out there with good reviews??
I’ve had nothing but trouble with my AEG, very hard to keep clean. Ruins towels and very harsh on clothing. Stay away from this machine.
ok thanks for your feedback
No, I’m not happy about the mould and sludge accumulation in the door seal. I’ve never before had a machine that does this and wouldn’t expect it in one costing around $2K
My towels come out hard what setting should I wash towels? Also this machine seems very hard on my clothes, everything comes out very crushed - even when I wash it on delicates. What can I do to avoid this?
My towels and clothes come out terrible. Only thing I can do for my towels is after I bring them in from the outside line is pop them in the dryer for 10 mins to try and make them soft again.
Hi We would like the opportunity to discuss the concerns you have raised with you. Can you please email your contact details to firstname.lastname@example.org with ticket ref number 4579915. We look forward to hearing from you soon. Thanks, Liz
Hi Liz, I emailed you with the reference like you asked however I have not had a response. It's been a week now since I emailed you. Can you please respond to my query? Otherwise as a solution I am ha...ppy for AEG to take my washing machine back and receive a refund, its under warranty still. I would like to buy a different brand of washing machine that is not so hard on my clothes. I am the only mother at school I know who has to iron the school shirts because the AEG washing machine creases them so badly. Other mothers simply hang them up to dry and they don't need ironing.
Get an answer from our members and AEG representatives
The following features are based on the 8kg-capacity washing machine in the AEG 8000 Series.
- The AEG 8000 Series is designed with 10 wash programs, which are: Delicate, Synthetics, Ultra quick (20 minutes to wash a 3kg load), Anti allergy, Cotton, Duvets, Steam refresh, OutDoor - an outdoor clothing program for restoring water protection, Wool/silk, and OKOPower.
- OKOPower uses a thorough cleaning cycle to wash clothes in 59 minutes, at a lower water temperature.
- Wash options let you select the wash temperatures, as well as make your selection from the following: Prewash, Stain, Time Saver, Extra Rinse, Delay Start, Rinse, Eco, Drain and Spin, Extra silent, and Soft Plus.
- A ProSense feature uses intelligent sensors to optimise each wash cycle, including choosing the wash time, as well as water and energy consumption.
- An OKOInverter brushless inverter motor works quietly and also uses less energy than other washing machine motors.
- The Time Save function reduces washing time by up to 50% for smaller laundry loads, and is compatible with selected programs.
- This AEG 8000 Series of washing machines has a 5-star energy rating.
- This machine operates at a volume of 51dB, according to AEG. This is relatively quiet for a washing machine, and is equivalent to the hum of a quiet fridge.
- The AEG 8000 Series has a variable spin speed function, and a maximum 1, 400rpm spin speed.
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|Category||Front Loading Washing Machines||Front Loading Washing Machines||Front Loading Washing Machines||Front Loading Washing Machines|
|Capacity||10 kg||9 kg||8 kg||9 kg|
|Household Size||5+ people||3-4 people||3-4 people||3-4 people|
|Features||Door/Lid Lock (Child-proof) and Steam Function||Door/Lid Lock (Child-proof), Internet-Connected and Steam Function||Door/Lid Lock (Child-proof) and Steam Function|
|Energy Rating||5 star(s)||5 star(s)||5 star(s)||5 star(s)|
|Water Rating||4.5 star(s)||4.5 star(s)||4.5 star(s)||4.5 star(s)|
|Drum Material||Stainless Steel||Stainless Steel||Stainless Steel||Stainless Steel|
|Dimensions||850 x 600 x 605 mm||850 x 600 x 605 mm||850 x 600 x 605 mm||850 x 600 x 630 mm|
|Motor Type||Direct Drive (Inverter)||Direct Drive (Inverter)||Direct Drive (Inverter)||Direct Drive (Inverter)|
|Max Spin Speed||1,600 rpm||1,400 rpm||1,400 rpm||1,400 rpm|
|Maximum Noise Level||47 db||47 db||51 db||75 db|
|Number of Wash Cycles||10||10||10||10|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
|Colour / Finish||White||White||White||White|
|Replaced by||AEG LF8C9412AC (9kg)|
|Manual||Download manual||Download manual||Download manual||Download manual|
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