AEG Power Tools

Same problem stated by everyone else. Bought a 58v kit and was ditched regarding warranty. I see they have a positive review for customer service regarding [Name Removed] and [Name Removed], unfortunately I got [Name Removed] and [Name Removed] who didn't care. Show details

Another customer feeling ripped off and let down. Multiple garden tools in the 58v range that have become throw away items due to lack of product backup. The customer service is nothing short of disgusting. I will never buy any AEG products ever again and am equally disappointed in Bunnings as the distributor who are equally as quick to wipe their hands clean. Customers vote with your wallets !!

It is sad when you think you can trust a product and its distributor, which I won't mention, and they treat you with contempt. I personally have over 44 AEG products, and I wish I had stuck to the brands I had known and used previously. You would… Read more

expect spending so much money and loyalty to a brand, they would support their products, but they don't; their outlet just said it's not worth repairing, buy a new one? Therefore, a perfectly functioning drill with an intermediate pause problem should be sent to a landfill because the manufacturer may have instructed their distributor not to repair it, but to sell a new one. Great Work, AEG, very disappointing. The sad thing is, I'm not in the trade; this is just general home-use products. Overall, I would say if you're a tradesperson and rely on your tools to earn an income, I would stay clear of the AEG, even if you're just a home user like me. I don't use it all the time, and maybe not for years. The warranty has obviously expired, and now they can't or won't repair their products.

I was willing to pay for necessary repairs, but when I’m told at the counter that it’s not worth it, why would I continue to invest in the brand? I certainly won’t; I’ll choose a more reliable brand in the future. And as for the other 43 AEG products, I'm certain they are all destined for the same fate.

Thanks for nothing.

I have just completed the warranty process and must commend the staff who assisted in progressing it to a happy conclusion. I dealt with 2 customer service people, Sam and Liz who were very helpful and professional. It gives me confidence to buy more of the AEG product. Show details

Great quality tools – Very happy with all the AEG power tools I've purchased. Been using my drill, driver and grinder 7+ years and still have the same 6ah batteries I got with them. I have added many more tools to my AEG 18v range and have had zero issues.

AEG TOOLS PLUS – I would like to give a personal review of the AEG tools that I have and the experience with the staff. I have a variety of over 40 tools, both 18v and 58v. Firstly I appreciate the onsite delivery of my new tools and the pick up of tools that have had issues. Yes even those. I have used many different brands over the years, nearly 40+ and have… Read more

found that no matter what brand you have there are always some tools that give you grief. I have found that with AEG being one of the first to offer a 6 year warranty on their tools is exceptional. They come and collect the tool and often give a loan while in repair. My only negative is repair times. Can be to long! Overall my tools are great, the batteries are excellent, the variety is good, but could be expanded, the service is incredible and they often do trade nights which are great and always offering good deals.

Aeg have discontinued their 58v battery line rendering all my 58v garden tools useless once the battery fails. Zero support. Everything is only 4 years old. Never buy Aeg! Show details

Batteries don't last long, I now have several AEG batteries that only lose one to two bars before stopping, this is only after about 12 months being used for domestic work. I have used battery tools for my work as a tradie and never had so much trouble with batteries. Very disappointing, won't be buying AEG again.

I feel completely letdown by AEG with their 58V tools saga. They told me to buy them - so I did. Then with no consultation with customers - they tell us they are dropping the 58V line. Well that's great isn't it. Thanks so much and kiss my a---. There are various avenues AEG could have taken to assist the now disalounsioed 58V H.D, AEG customers:… Read more

1/ Offer of a discount on your 18V range of tools as trade ins for the 58V tools many of us have, 2/ You could have provided the battery details to another manufacturer who would have updated the battery balancing issue & continued to make these batteries. 3/ You should have given us an apologies for wasting our money on your deleted significant range of battery tools you are still peddling today!.

How do I feel as a customer who has over 60 AEG products and many of these from the 58V range. - I feel like I've been raped, kicked in the guts, used, discarded and left in the lurch by AEG. Shame on you AEG management - your a disgrace to the industry & in particular the solid customers who invested their hard earned money with you. And Bunnings - why let this happen?. I / we the customers have been traumatised by the disregard, and as such will alway have a bad taste in our mouths about buying AEG products ever again; or power tools from Bunnings.

I once respected AEG, but they have shown their true colours -being a pack of money hungry, profit focused, customer disloyal, turkey's. Why turkey'? Because no respectful battery tool manufacturer would have done this to their customers in any way shape or form. Shame on you AEG, sorry, but you couldn't manage your way out of a wet paper bag.

BEWARE! No repairer will service AEG Power Tools. I have a compound mitre saw - not much out of warranty - call AEG - where can I get this repaired - I am in Brisbane. I could not find a repairer that would touch AEG products, AEG also can't find one. You have to send the product, including paying freight, to their service centre in Melbourne (THE… Read more

ONLY ONE IN AUSTRALIA!!), then they will assess it, and they estimate this will be 4 to 6 weeks ... SO I have to get a new saw, I can't wait 6 weeks. I won't be getting an AEG tool, it is costing me a new tool when it could be a 5 minute repair.. It really demonstrates throw away attitude, selling a prouct that has one service centre in the country. This also reflects really poorly on Bunnings... why are they selling something without any local support?

AEG 18V 33cm 4.0Ah Brushless Line Trimmer Force Kit Absolute garbage. Fully charged 4ah battery lasts 15mins, trigger is hard to hold in. Cutting size is only 10cm so not sure where the 33cm comes from maybe a sueable claim of false advertising from aeg and bunnings, vibration in head unit cause excess fatigue in your hand after 1 change of… Read more

battery. Better described as a over-priced and over-sized toy. Cant return it as it was used once. My opinion if you have a courtyard yes, any bigger your wasteing your money. Bunnings staff not up to scratch with product knowledge though some claim they know.

Having spent a few thousand dollars on their 58v tools as a home owner, AEG and BUNNINGS have discontinued the format which renders all my tools useless. AEG and BUNNINGS attitude is tough luck. A bunch of low life scammers. AVOID AEG TOOLS so you dont get screwed over like me and many others here when they decide to get out of the market again.

I have several AEG tools, in the old time they used to provide good customer service and local repairs under warranty, now is a pain on the ..... they disrespect customers, have somebody on the phone , that does not know what is talking about, do not offer local repairs anymore, you need to send your tool away for "warranty assessment" and if the… Read more

warranty is denied, they will even charge you for the freight..... in conclusion, DO NOT buy AEG , I won't do it any more. disappointed, and felt robbed

Geez, you'd think they'd look at these reviews for feedback. I bought two tools, nailgun and drill. Drill broke within 6 months and needed repairs, nailgun now recalled for safety issue. I've worked with another non trade brand for 20 years and never had any problems. Now second nail gun has broken. Took them over 2 months before they offered me a replacement

AEG Do not purchase AEG TOOLS! I bought a battery powered brush cutter 3 years ago from Bunnings Gladesville and AEG earlier this year discontinued the manufacture of the appropriate battery. My battery has reached its life but I now have a useless tool! AEG, after weeks of email correspondence (refusing to address the problem), have said there is… Read more

nothing they will do. Consumer Affairs (AAAC) have stated that … “Companies generally must supply replacement parts for a "reasonable" period after a product is purchased.” They advise that period should be at least 10 years after purchase. But can do nothing it seems.

I bought the 5pc combo . Within a year I had to replace the rattle gun and drill. Also purchased 2 x batteries, in a month 1 battery died. Waste of money if your expectations are a reliability. Home use only Show details

I spent thousands on 58V battery range, only to find that they discontinued the battery production all of a sudden. My battery failed and I sourced a second hand battery which also failed a few weeks later. When I contacted them their answer was that there is nothing that they can do as they are out of warranty. Now basically I have a lot of tools and no batteries to use them with. A joke

I have just been informed by my Bunnings Trade Rep that AEG no longer support or sell replacement 54 Volt batteries This makes ALL tools that use this battery redundant if and when a battery fails. I have over $1000 worth of tools that can no longer be used because of a dead battery that cannot be replaced. Please note this tool is 2 years into a… Read more

3 year warranty that is extended to 6 years with an online registration. I hope to return all hi tools for a full refund. Good luck to all AEG tool owners. Worst customer outcome possible.

Update. Bunnings have now said they have sourced a 54volt battery and I will no longer need to return all of my tools. This does not alter the fact that the battery pack for existing tools is no longer in production or available as a replacement.

If your tools work, great! I've now gone through two torches that would overheat and cut themselves out. A sprayer that no longer works. A leaf blower that packed itself in. And customer service / warranty is joke. "Take it back Bunnings" "No we don't do the warranties, take it to TKD". "We here at TKD don't do the warranties anymore, you have to… Read more

go back to Bunnings" "No, we here at Bunnings don't do it, you have to speak to AEG". *After speaking to AEG "no Bunnings should should handle it". *I get a call back "We here at AEG will handle your claim"...

They call me at 6am in the morning, on a number I can't call back on. DONT RING AT 6am!

I call there support at 8am. We'll get them to call you back in a tone thats somewhat dismissive.

And now they've discontinued the 58v range. Which means about $2k worth of tools will be useless if/when the batteries give out.

AVOID AEG!

Buy Makita instead. Same price – I would avoid AEG. They can work well but will discontinue models without notice leaving you with expensive worthless product. Stick to well known continually good brand like Makita with a long history. YOU WILL FIND THEY ARE THE SAME PRICE. Im stuck with alot of money worth of tools unable to get batteries, parts or service

Poor product quality and discontinuing range ! – Spent a small fortune building up 58V AEG tools, mowers x 2, chainsaw, brush cutter, thousands of $ because I thought it was a good brand. Turns out to just be a Chinese manufacturer from HK with rights to the name, inc Milwaukee and Ryobi. 2 x failed extremely expensive batteries within only a few years and now brush cutter failed after only a… Read more

dozen uses ! Forgot to register so they say NO WARRANTY ! "try Bunnings for receipt" was their response. Then find out they're dropping all 58V ! DON'T BUY FROM THIS BRAND, it's deception at it's worst, they're still flogging 58V even though they are dropping it, they are not going to support or continue it once your warranty runs out due to a plethora of battery issues according to a Bunnings staff member. You'll be "investing" your hard earned into an unreliable already discontinued product range so shop elsewhere or you'll be stuck with thousands of $ of rubbish like I have been. Due to their poor quality and deception I will never buy from this brand again, 18V, 58V, kitchen appliances, anything AEG puts it's name to ( given they don't actually make their own products ). I'm converting to Greenworks at least they'll support with a massive domestic battery warranty and my electric ride on mower has been faultless.

AEG Tricks Customers – I have invested several thousands of dollars in into the 58v tools. It appears that AEG knowingly continued to sell the tools to customers, without telling them that they were getting out of the tools. Then to send me a half baked promotion that if I wanted to continue getting batteries and services for these tools then I should rush in and… Read more

buy the last of them is very poor on AEG behalf.

I noticed that the 58v tools have not been stocked in increasing numbers of stores, over the past 2 years ..... so AEG have know about this for a long time.

I bought the tools with the expectation that they would last well past the warrantee period, and definitely well past the battery warrantee which is half that of the tools.

If AEG and Bunnings were serious they would offer a replacement tools for the 58v that they failed to let customers know they were getting out of.

Discontinue 58v power tools – AEG (Techtronic Industries Australia Pty. Ltd) has dumped there customers and decided to discontinue the 58v tools range. I have purchased some of your 58v range I feel I have been sold a dud, I have paid a considerable amount for these products so what happens if parts are needed of batteries after all is battery operated and batteries don’t… Read more

last forever so what use is this product without a battery. My recent purchase of 58v was less than 6 months ago and I reiterate I feel I have been sold a dud.

New AEG 18 volt cheap made Rubbish – Bought a AEG 18 volt drill 2 years ago hardly used it and now it wont work and AEG dont want nothing to do with it as i paid cash at bunnings and cant find the receipt as i have just moved house i even give them the ser number and they admitted it is 2 years old and said we need the receipt as that is when the warranty started not the manufacture… Read more

date So The 6 year warranty means nothing. I have all the AEG 18 volt gear. The old 18 volt gear is better then the new rubbish. I will be selling all the AEG gear i have and buy something better like Dewalt or maketa. So people make sure you keep all of your receipts to clog up your draws and cupboard space because if not just throw it in the bin as AEG will not help you they just take your money and dont care about you giving them your hard earnt money and the selling you cheap made rubbish these days

Worked well, but didn't last warranty period – This chainsaw was one of 3 AEG 58V tools I bought. It failed after 3.5 years and after 5 months of waiting it became clear AEG couldn't, or wouldn't repair or replace it. It has been replaced by A58CHS18B8U 58V BRUSHLESS 18” CHAINSAW 8.0AH ULTIMATE HD KIT. When it was working I really liked it. It got most jobs done with none of the stuffing… Read more

around involved with petrol saws. You'll need more than one battery, otherwise you'll be waiting around when it runs out and ideally you need to wait a few hours or even overnight before recharging them. Budget for at least 3, plus the batteries wear out/fail - at least the AEG ones did.

The line trimmer failed at about 3 years and the brushcutter about 2 years. It became clear none of them would last the 6 year warranty period and AEG was unable to repair them. It also appeared there were no replacements available. All the batteries were on recall too. I think Bunnings and/or Milwaukee may have given up on AEG - at least this family.

Kudos to Bunnings for resolving the situation. The contact there negotiated a swap out of all my AEG tools and batteries for Ryobi equivalents. It turns out AEG is owned by Milwaukee as is Ryobi. The Ryobis have 6 year warranties and initial impressions are they work just as well as AEG, so I'm happy.

Footnote: I won't buy tools without a swap out warranty again - too much stuffing around.

Aeg drop saw - NOT RECOMMENDED – Aeg Drop saw - mitre locking mechanism on turn table is very poorly designed and not accurate. Plastics often break. Avoid this tool. Use it for rough cutting now. Bought a Makita and its substantially better. Show details

Backpack sprayer – Purchased a backpack sprayer just over a year ago very happy with the ease of use disappointed with the pick up at the bottom of the tank. The main problem was the tank developed a leak underneath at the bottom which whilst using leaked chemical down my trousers. I returned to the place of purchase was lucky enough to catch the AEG rep at the… Read more

store. He was very professional helpful and swiftly organised a replacement sprayer for me. Just involved me driving 20 minutes to collect it. Thank you, Tony (the West Ipswich Bunnings rep) you did a great job.

Chainsaw battery not strong enough – I used a new battery operated chainsaw yesterday and found the battery not strong enough as it went flat within ten minutes and I didn’t have another battery as only had chainsaw couple of days other than that the machine worked great. Show details

AEG Power Tools Service is abysmal – After approx 10hrs work total, It failed by refusing to run. Customer Service demanded I drive 400km to return to store of purchase. She outright refused my requests to speak to a supervisor. After giving up on phone service, I emailed and they finally accepted local return. 5 weeks after the failure and a full month after return and the saw is… Read more

still not even "assessed". Every time I contact them, all I get is Standard "Were under High demand" excuses. I'm so frustrated, I've started a Feedback site to tell AEG what you think. https://aegwarranty.com . I suggest if you're unhappy with their service you drop your story in there

secateurs Good tool, worst customer support – I recently received a promotion for AEG secateurs offering a free battery with the promotion. of course they just cannot give you one. I had to apply on line only to find I had bought these 2 days before the promotion started. Didnt read the astrix small print. Nothing shown at Bunnings about commencement date. Contacted AEG to get a very… Read more

disinterested response. Customer care is appaulling. Remember to read AEG fine print. I actually don't care about the battery but the attitude is why I am giving this a low rating. The actually product is very good and if you suffer from tennis elbow its perfect. The diameter it cuts is very impressive. I sense it is a dangerous tool simple by the nature of what its function is and should be treated with a lot of respect with children round, as the blades are like a guillotine which of course is what you want but be careful with your fingers. The safety features are very good and well thought out

AEG Cordless equipment – I don't own one yet, I have a vast Toolbox of AEG Power garden and workshop tools. All of the AEG tools I do have, I am more than happy with. I use the Force batteries in all my tools that need extra power. The force batteries are superior to the Pro Series I have found, so I use them when I require more power. i.e. cordless grinder and cordless… Read more

chainsaw. I have all sizes, from 1.5 to 9Ah., the smaller batteries I have had for ten years are starting to fade. So all in all more than happy, the AEG silent compressor is the best I have owned, and seriously quiet and a good compressor.