A.H. Beard SleepSense Vitality Queen

Most expensive and disappointing mattress – The air leaks from the mattress and it sags in places. The air bladders were replaced however the problem problems. The mattress is pumped up regularly but sags in the middle of each side.

AH Beard Vitality mattress worst purchase I've ever made – Had trouble with this mattress from day one which was in Feb 2021 and also trouble with the retailer Harvey Norman. I think the mattress was second hand and arrived with the problem. One side of the mattress kept loosing air. My partner suffered back pain as a result and refused to sleep on it. Had the rep from AH Beard come out twice with the Harvey Norman franchisee but were unable to correct the constant deflating of one side of the mattress. Eventually, both sides of the mattress completely lost all air. Then the metal base literally collapsed and I was unable to raise the head end at all. Reported all this to consumer affairs twice to get some satisfactory response from Harvey Norman who were reluctant to acknowledge a problem. Finally Harvey Norman offered to refund the full amount paid which was $4,500.00. After the bed had been returned, six months after purchase, when it got to the store, the Franchisee phoned me to say there was mould on both internal chambers but no visible sign of water on the outside of the mattress. I visited the store and she was right but instead of investigating the cause of the moisture in the mattress by contacting the manufacturer, she accused me of wetting the mattress myself. Instead of refunding the whole amount she retained the cost of replacing the two mouldy chambers from the refund. She posted a cheque by express post hoping to get rid of me. Also, I was charged gst but I have been told electronic beds are gst free. The bed I purchased six months ago and have slept on every night despite all the discomfort and agro with Harvey Norman is now on the floor of their store being sold to some unsuspecting purchased as a new mattress. Upon investigating how mould could get inside a mattress, I discovered this. "If a compressor fails, there is a drop in pressure and can cause condensation resulting in mould." I have been in contact with the Public Health Dept of WA and this is what they said in answer to my question about mould in a mattress " Mould can certainly cause a number of health issues, the main ones being allergy responses, such as runny nose, headache, itchy eyes, etc. However mould can also worsen existing respiratory ailments, such as asthma and bronchitis."