ahm Home and Contents Insurance

I received outstanding service when changing my House & Contents insurance from my existing home to my newly bought house. We had shopped around and found the AHM Home insurance the best value for money! Have used AHM for over 10 years now! Show details ·  1

Not helpful at all. I was honest and transparent in listing prior claims when applying for a policy. 1 claim was withdrawn and the other was fridge contents (after cyclone Alfred). The premium went up by over $1,000 as a result, more than I received! There was zero discretion, zero attempt to understand the concern. Show details

I am very pleased with AHM home and contents insurance .. it more than affordable.. it’s very easy to change from your old expensive insurance .. I highly recommend AHM .. Show details ·  1

still not Happy – Even though Policy was cheaper than our x insurer I still feel ripped off . We have made 1 claim of $700 since 1972 and feel as though am being got at. If you use post codes to set your prices ,in my case that brings in towns 20 to 30 kilo. away that flood . There's probably. 10 different towns with same postcode 2321 . Show details ·  1

Well done – I found that it was easy as I already have health extras with ahm, but the only complaint that I do have is that they don't offer fortnightly payments Show details ·  1

Their quote was $2000 more than my current insurer wbat a rip off and they had my contents at 145000 which is insanely incorrect as my contents amount is $70000 and no where would they allow me to change the contents amount Show details

Absolutely terrible service, do not use – Absolute disgraceful service, avoid at all costs. We lodged a home and contents claim on May 1st, we're in September and the issues are still not resolved. Our house has been flooded 5 times and counting, furniture is ruined for to bring damaged various times now. The house has several safety dangerous issues that we've been left to live in… Read more

with our 2 young toddlers. There is mould in our 1 year olds bedroom, cracked skylights above her bed, and water ingress around power. AHM have done nothing to address these issues in over 5 months, whilst 2 of 4 of our bedrooms remain unsafe to use.

Ahm have done everything they can to get out of the claim, including getting a second builder to do a report because the first builder reported they must fix the issues. It's disgraceful. I escalated the matter to their escalations team, who and then started ignoring us. Everytime I call it's a 40 minute wait, then they advise the agent handling the matter isn't available, or any management, then they promise to call back but never do.

I've send 30 emails and called 25 times over 5 months to get a resolution. Still no progress.

I have now raised cases with the ACCC and fair trading against AHM. I have legal representation engaged and will pursue this legally next.

Do not use this company for home and contents. I suggest AHM stick to their core health insurance services, because they are not structured for home and contents.

Would not recommend – Made a claim for the fixing of my roof due to a horrible storm in Melbourne (literally the power was out for a day nearly all around Melbourne). They made it so difficult to claim. They take months to reply to emails about my claim submission. I provided proof from the contractor hired to fix the leakage and roof, and AHM still said they couldn’t… Read more

approve my claim.

*Update* Only until I posted this review that my claim has been approved, and it was the only time the reply from them was this prompt as well.

Staggered to find that AHM are approximately half the price of the company I've been using that advertises cheap rates for seniors. It was easy to navigate online and tailor what I needed, lots of options, conditions and coverage as good as and better than what I previously had. Wish I'd known before, highly recommend. Show details ·  1

Contents Insurance – The site was easy to navigate and questions logical and appropriate Show details ·  1

AHM home insurance – Easy to use and adjust for extras, if needed, competitive pricing and monthly payment option all set up on the app. Show details ·  1

Good website – Easy to get a quote and check out extras Completely hassle free Show details ·  1

Insurance without problems – Compares easily with anyone else and reminds me annualy so no worries Show details ·  1

Seriously good value for money – I found the premium to be almost identical to the RAC policy we had in place BUT the value of the home and contents cover was significantly greater with AHM so it was a "no brainer" to switch to AHM. Show details ·  1

Be covered – I have been with this insurance policy for 2 years, and on updating the sum insured over the phone found the assistant very helpful. Show details ·  1

Storm damage claim – After the Christmas storm damage ahm were really easy to deal with , all concerns were dealt with and our claim was finalized in reasonable time. Very happy and would definitely recommend to friends and family. Show details ·  1

Great value – My Home and Contents policy is very good value and it was very easy to set up. Thankyou. Show details ·  1

Difficult to work with and uncompassionate – Total house loss due to fire. Our friends had their house insured for $495k, the sum calculated using 2 online tools. AHM are wanting to cashout at $495k because they are getting quotes for over $600k for the rebuild. So they are denying the services of managing the rebuild because either their online calculator undervalues the cost of rebuild or… Read more

their rebuilders are quoting high numbers to avoid AHM having to manage the rebuild. Either way it is putting a lot of pressure on people who are being forced to manage the rebuild of a house when they thought they had an insurance company for that. Other problems have also been: very slow progress, they sent in their fire investigator 7 weeks after the fire and the day after the building where the fire started had been demolish - that cannot be professional, they said they had special support for vulnerable people and then just sent a link to Beyond Blue. Not recommended.

Loyalty tax imposed – I don't agree with the admin fee that added to my renewal of my contents insurance. After all, there's nothing new added to the policy and I didn't require any assistance. Is this a loyalty tax given I have been with AHM for a long time? AHM you've given me an incentive to go and compare insurances. Show details

Shock at first months premium – I was not surprised at the increase in the premium but was shocked and disappointed that I was charged extra for the first month as some sort of a set up fee. I was already with AHM so do not know why this extra charge applied. I am also with AHM health insurance. Show details

So expensive I can't believe it – This is so incredibly expensive! Its not worth pursuing. It's about 8 times my current policy. Show details

Good service – good service and reliable. Bit dfficult to get to a consultant on the phone Show details ·  1

Flood cover – Very good value for money and cover for flood despite having been flooded Show details ·  1

Service & value – Good service & value. I've only had good experiences when dealing with AHM. Show details ·  1

Great products – Had good experiences with AHM Health and Contents insurance. Easy to deal with. Had AHM Health insurance for 28 years and find it excellent. Show details ·  1

Granny Flat Contents – I moved from my home to a new granny flat on same property. After consultations, a satisfactory plan was agreed upon. Staff were very patient in explaining my new policy. My bank account debited as directed. Show details ·  1

Excellent insurance to have at an excellent price – Good value - easy to set up- I highly recommend AHM Show details ·  1

Difficult to get onto – Rang but just kept getting referred to the portal. Difficult to speak to anyone, as I just wanted to renew my contents insurance, finished ringing medical and was transferred to the correct home and contents lnsurance Show details