Air Wick FreshMatic
Verified75 reviews
Bought several of these to use throughout my house, after changing from Glade ones. These are disgracefully expensive useless products with faulty manufacturing and never work! They have leaked all over my wall unit and caused timber damages!! You clearly know this product is faulty and yet it's still being sold!!! I'm coming for you air wick, ACCC OR ACA is going to hear about this!! Show details
Not good! bought 1 from Woolies lasted 1 day and it was broken took it back thinking this is just bad luck got the 2 nd 1 and it was a dud too didn’t even bother taking it back went in the bin what a joke. Scent lasts 2 seconds and it’s gone not a good product at all airwick !!! Show details
Hello Jackobesty, thank you for your review. We are… Read more
I like the automatic spray. Not a plug-in , a great idea I thought. 5 stars. I use it to assist with kitty litter odour. Very minimal odour but I don't want to smell it. Recently bought the Air Wick active fresh (Apple blossom and fresh cotton) which sounded interesting... God, it's absolutely disgusting. Every time it goes off, if I'm in near it, I nearly gag. Zero stars. Glad I bought when on sale. He do I get a refund? Show details
Hello Dianne, thank you for your review. We are sorry to… Read more (+1 reply)
Reviews with attachments
Pro - refills are good value, lasts long Cons - not nice scent, shockingly loud (makes me jump each time cos my house is generally quiet), Would work well in areas where it's not so quiet. **note to Product Development - get better scents please, and work on a "quieter" mechanism. Show details
Hello Amanda, thank you for your review. We are sorry to… Read more
Missing components – I purchased this product from Coles, on the packaging it says “device, refill and battery included “. However the battery and refill did not come with the product, only the outside cover part was included. Im frustrated and confused because it cost $25 and I can’t even use it without the refill or battery. False advertising ?! Show details
Hello Kathleen, thank you for your review. We are sorry… Read more
Not Happy – My original white case one suddenly stopped working, the arm that triggers the spray stopped returning to its top position, anyway using the black one now and not happy with the fact there is no way of knowing when can is empty or batteries are dead! So over things being updated but the updated version isn’t as good as the previous one :( Show details
Hello Kerrie, we are very sorry to hear of your… Read more
Review – We owned a Freshmatic for a year now mum got as gift from her mum for Xmas last year works with 2 AA batteries Good unit in black got tape on unit Will replace refills when empty Can get refills in coles Show details
Positive reviews
It works – I bought the cherry blossom pack on sale for 7.50 at woolies.Just what I needed for the pet area,im hoping to find a better scent but im glad it works.Im planning on buying rechargable batteries so I dont have to replace them often.
Smells great and keeps my room consistently fresh – I love the smell of the cherry blossom fragrance and with the freshmatic I can have it continuously sprayed as often as required. It comes with 3 time interval settings, with the middle one approximately every hour which lasts me about 1 month.
Can't live without them – Well where do I begin. My home is naked without these. I basically go bankrupt buying them because the price goes up all the time. But I dont care. I have 5 in my home. I love the fresh smell the changing smells. Most of the times I have different ones through my house. So when you walk thru it never smells the same. Please don't think I'm a… Read more
smelly dirty person. I love the smell of clean. I could not live without them. Thankyou airwick. And for those who haven't tried. Seriously you have to. You won't regret it.
Negative reviews
Terrible product. My first one randomly stopped working. Currently jumping through 3,000 questions with ‘customer service’ to see if I can get it replaced. I went and bought a second one and it has already stopped working also. I wish I had read these reviews before spending almost $50 between the two items. Will never bother with Air Wick… Read more
ever again after this rubbish product and the ridiculous questions I’m being asked by customer service. What a waste of money and time.
Terrible product – I should have looked at these reviews first. This is a really bad machine. You can hear it but it does not spray anything. The mechanisms are stuffed. Also, I have already changed batteries 3 times on the first spray can. My wife bought a cheap brand one for a different room. It works perfectly. Don't buy this until it will not last. Show details
Hello Anthony, thank you for your review. We are sorry… Read more
Junk. Save your money – Junk. Save your money, have done everything possible to stop red flashing light after one spray. Changed batteries multiple times, changes the spray can multiple times with a variety of all brands available. There should be a law against this rubbish being sold. Im going back to a cheap generic auto sprayer, atleast they work. Thought buying Air… Read more
Wick a well known brand would be ok. Very disappointed in this product and reading all the other feedbacks I’m not alone.
Hello Ozemite, thank you for your review. We are sorry… Read more
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Recent reviews
Please save your money and go for another product – Have purchased these from Coles and what an absolute piece of rubbish, coz that’s where these belong! I have about 6 of these between my house and my Parents. As with other reviews the original spray bottle works quite fine. The replacement bottle is as everyone described, the trigger does not push down far enough to enact the spray. New batteries do not help at all. Shall be advising my Family and friends, stay away from this product. Show details
Hello Ash, thank you for your review. We are sorry to… Read more
Absolute Piece of Rubbish – Absolute piece of rubbish and a complete waste of money. It simply doesn't push far enough to spray anything. I've put paper under the internal can like others have suggested and it simply does not make any difference. You're better off removing the internal can and spraying that way. The automatic part is a joke. Do not waste your money.
Hello Mcd, thank you for your review. We are very sorry… Read more
It's OK but not great – It needs to be more quiet and with a longer lasting aroma. It's louder than it should be when operating, to the point that it becomes annoying specially at night and during quiet hours. The smell is nice but it vanishes couple of minutes after each spray. The overall build quality isn't bad, a manual adjustable up/down spray angle mechanism… Read more
would be excellent, having a USB Type-C charging port is also a great idea so people can use a rechargeable battery for it and charge the battery straight from the device. I will be happy to help as a product sample tester so we can take it up from a 3 star product to a 5 star product :)
Hello Tim, thank you for your review. As a consumer,… Read more
Inferior Product – I’ve bought 3 and each one after the battery is inserted it does spray. I hear the mechanism move slightly but not enough to make the spay go out. I changed the battery and same result. I’m so angry. I’m done. I’m giving customer service a call. It’s too expensive for 3 not to work. Yes I read the instructions Show details
Hello and thank you for your review. We are very sorry… Read more
Noise level intolerable – Have used this product for a number of years. The first unit had a button that allowed to manually spray if required. That unit finally did not work so purchased a new one 2 weeks ago. The Noise level when the unit activates the spray can is at the same level of a very big crow crowing. Contacted Customer Service and the reply was the level can… Read more
vary. I think the dispenser has been cheapened and I will not buy the product again. Customer Service was no help.
The new model is rubbish – The old type worked well but mine eventually died, so I bought a new one. They have changed the design, obviously to cheapen the cost of manufacture. Now it only uses 1 battery instead of 2 and no longer has a flashing light to tell you when either the can is empty or the battery going flat. The new one worked for about a week and now will no… Read more
longer spray, have done everything they recommend to no avail. Now I'm stuck with the expensive refills which are useless. After reading all of the other reviews, I will not waste my money buying another one as I expect it will fail as well.
Hello Alba, we are very sorry to hear of your trouble… Read more (+1 reply)
It was, so good. It worked so well – The new machines are HOPELESS.,Wrote to company who eventually sent me a $20 gift card. Not what I wanted or needed. I just want a machine that WORKS - just like they used to. Ive replaced mine 3 times in 6 months! Show details
Ain't what it used to be – Really annoyed with these now, they used to last for ages, now I'm continually replacing batteries. I complained to the manufacturer and was told they are only meant to last "a year or so", he was going to send a complimentary one, still waiting 6 months later. No more, easier to just spray the can.
Truly awful – Bought this product yesterday to replace my previous one which was the older model. And oh how disappointing this new one is, lever fails to reach the nozzle to spray, really cheap rubbish from China, will just press the nozzle on the can myself as this piece of donkey poop is going straight into the bin, Rubbish and a waste of money!! Show details
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Disappointing – After years of using this product I have recently had so many faulty sprays and a new product that doesn't work, that I have decided they're not for me. Disappointed Show details
HAS WORKED FOR SOME YEARS PERFECTLY, HOWEVER, THE NEW REFILLS ARE FAULTY – I have two Airwick Freshmatic dispensers which have worked perfectly for some years. New refills bought recently will not function. The original spray cans have a spray nozzle with two sensor strips in them. The new refills do not have these and it has been necessary to salvage the old spray nozzle from the previous can and fit to the new one. The dispensers are fine, the new refills are useless. Old on the left, new on the right. Show details
Rubbish – Less than six months old, stopped working, tried 5 new batteries, cheap plastic workings won’t drop the arm down to release spray, absolutely rubbish, buy a different brand as these are crap.
airwick doesnt last but a few months – this is the third and last time I will buy this. works great, at first but after a few months doesnt work no matter what I do. I've written to them before but they offered nothing. Its been sitting here for months and before I tossed it I figured I'd write a review. Show details
Stopped working – Started off brilliant then eventually it stopped being able to spray. I reset it, tried different cans, new batteries and adjusting the lever. In the end I had to get rid of them after not a few months. I switched to Glade and have had no issues since. Show details
Terrible!!! – I bought one a few weeks ago worked fine until I had to replace the can. It stopped working I tried new batteries new can and even watched video and even reached out to airwick told me to reset which I did. I just purchased another one giving a another try worked great until I had to replace the can. Worse thing I purchased going back to glade. Show details
they never work – iam not normally one to write reviews, but iam sick of buying these and they never work.last chance was yesterday were yet again it does not work not a happy customer Show details
It works, but some don't smell the best – I got the cherry blossom one on sale at coles recently. I thought it smelled alright. But when you have it spraying in your house it kind of doesn't smell too good. The actual product seems to work fine for now, but I will probably return it given I don't like the smell and the other smells don't appeal to me too much either. I recommend only if you like the smells. Show details
The cherry blossom one smells like floral cigarette smoke and I don't even smoke – Not a pleasant smell The cherry blossom one smells like floral cigarette smoke and I don't even smoke Not sure if anyone else thinks so Yet to find a nice smelling one Show details
Gave me very high blood pressure – This has to be the most frustrating machine out there. I spent days trying to get it to work and even after watching YouTube tutorials, it still doesn't work. My blood pressure was so high I couldn't see! Show details
Faulty product – I purchased an Airwick Freshmatic years ago, and it is still working fine. A white one, where the whole body opens for installing refills. I bought another a few years later for another room... one of the brown stone coloured ones. It didn't work so I threw it out. Yesterday I bought another, with the cherry blossom refill included, as it was… Read more
on special for $10.00. The design has changed so that it opens in the middle and the batteries go in the top. It hasn't worked yet. I tried the included batteries. Replaced them with new batteries. Installed them in every possible combination to make sure I had them the right way. Opened the unit, closed the unit, checked the nozzle is facing out through the hole. All is correct. Now I'm just annoyed with Airwick. Don't they check these things before they put them out there? what a waste of money. Twice! Do they not read reviews?
Waste of money – So disappointed in this product I bought it yesterday. It sprayed once when I put it together and then stopped. I picked it up and it sprayed then stopped again... It’s going back tomorrow. Show details
from 5 star to NO star to a GLADE consumer – If I could give it no stars I would. Been using Freshmatic for over ten years. The original product were well made and a quality product. The new model "ultra" has non brand generic batteries , ok super cheap crap, and the freshmatic it self falls apart in your hands. It has no testing switch. the setting mechanism has no real directions just… Read more
little marks. it is made in china but I have seen many quality products made in china. The Ultra is so cheaply and poorly made that it is JUNK. It probably cost 50 cents to make. I will now buy only Glade products from now on.
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Hello JAT, thank you for your review. We are sorry to… Read more (+4 replies)