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Akoda

Akoda

3.0 from 12 reviews

Reviews

3.0

12 reviews
5
(4)
4
(2)
3
(0)
2
(2)
1
(4)
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    Something has changed with akoda

    published

    Prior to my current order, I have used Akoda twice before to purchase refurbished phones. I would have recommended them to anyone. Service was quick & products what we expected. Sadly that is not the case this time ! My main concern is that there has been no contact and the phone number does not ring through. I have requested they make contact and that has not happened.

    I will be contacting the Ombudsman if no reply soon.

    published

    I have tried to make contact with Akoda twice as the phone I have bought is faulty. No one will reply. If no reply soon I will be contacting the Ombudsman.

    No phone, no follow up

    published

    I have waited three weeks for the arrival of my phone and received no communication from the company, which is clearly unprofessional.

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    Renee

    Renee

    • 3 reviews
    • 2 likes

    Something to me seems off...

    published

    Whilst the customer service with this company has been ok, it is slow. I get the feeling that they are not always selling 100% functional pre loved phones. I am now onto my 3rd replacement I phone. The first one had authentication issues, whilst the 2nd and 3rd phone have both had battery issues (i.e. after going flat the battery will no longer charge up). They have told me I am not entitled to a refund because it's past 3 months (well, duh, because I am generally waiting for a reply from you regarding issues with the phone and then waiting for my next replacement phone), so I feel like I am going to just keep getting sent a faulty product. My advice is to pay the full price for a new one, I wish I had...

    Kit

    KitVictoria

    Avoid! Refund not paid legal recourse required

    published

    Terrible service. Will not return contact over multiple attempts. Faulty product. Legal recourse engaged to resolve the matter. Avoid at all costs.

    shymma

    shymmasydney

    Delay in delivery

    published

    I bought 3 devices from this company they are good. But I ordered last iPad from them before 5 days and I did not received yet.

    1 comment
    Akoda
    Felix T.Akoda
    Oodlemeister

    OodlemeisterCentral West, NSW

    • 5 reviews
    • 2 likes
    • Verified customer

    Exactly what I ordered

    published

    I must admit, I was hesitant to buy a 2nd hand product from this website, because I had never heard of it before and was looking for a cheap replacement for my damaged iPad 3. A couple of reviews on here didn't bolster my confidence either. But I ordered anyway and the item arrived in near-perfect condition with only minor wear on one corner. It works perfectly. I needn't have worried.

    Shelly5011

    Shelly5011Frankston South

    • 2 reviews
    • 3 likes

    Poor, slow service

    published

    Bought an iphone 5 from Akoda that was faulty and would not recognize any SIM card that was put into it. Contacted Akoda for a return request. After having the phone returned and in their possession for over 2 weeks, they would not answer any emails and failed to refund my money.
    It wasn't until after I lodged a dispute with PayPal that my money was refunded. I would never buy a phone from this company again!

    Scott

    ScottMelbourne

    Exactly what I wanted!

    published

    Phone was in great working order, when I showed a friend at work they thought it was brand new. So happy to have a phone where the battery doesn't die all the time. Delivery was quick and it was for a great price!

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    • Verified customer

    Great sevice

    published

    Great and fast service. Phone was in excellent condition. Couldn't be happier as it is exactly what I needed as a backup phone for travelling

    Review collected in partnership with Akoda

    Good service and products, but not sure about the customer service.

    published
    1 comment
    Akoda
    Felix T.Akoda

    Hi Nic,
    Thank you for taking the time to leave us feedback. We have sent you an email and will follow up on resolving your issue. Kind regards, Akoda Team

    Brilliant service & products

    published

    Ordered a new phone Tuesday, was delivered 9am Thursday and phone was in better condition than I expected. Absolutely thrilled!

    Questions & Answers

    Tiffany R.

    Tiffany R.asked

    Hi i purchased an ipad and it has been a week. I paid for express delivery. Order number 2279.

    No answers
    Kaylz

    Kaylzasked

    Can some one please give email me the tracking number idea: #1343

    1 answer
    Akoda
    Felix T.Akoda

    Hi Kaylie ,

    Thank you for getting in contact with us. Your order has been dispatched and a tracking number has been sent via email. Please let us know if you experience any issues receiving it.

    Kind regards,

    Akoda customer service team

    aleisha

    aleishaasked

    Can someone please email me? I ordered a phone with express shipping on Jan. 26 and haven't received a tracking number. Order ID: 1136 Guest checkout. I'd like to know when to expect it.

    1 answer
    Akoda
    Felix T.Akoda

    Hi Aleisha,

    Thank you for getting in contact with us. Your order has been dispatched and a tracking number has been sent via email. Please let us know if you experience any issues receiving it.

    Kind regards,

    Akoda customer service team

    Get an answer from our members and Akoda representatives

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