Computer Alliance

Service leaves a lot to be desired ! Took my sons laptop in as speakers were not working and asked for it to be fixed / speakers replaced. Two weeks later I finally get to pick the unit up and surprise surprise speakers don't work. Did anybody bother to test the unit before contacting me to collect it ? Not the first time I've had issues with the… Read more

organization and whilst I like to support local businesses this company will never get a cent from me again.

Spoke with Josh 30 March, one of the sales staff, who was very helpful. Josh advised best desk top so we went ahead with his suggestion. Thereafter not a good experience. Was given notification 01 April that new device was ready for pick up. When I got home to power up the new device......... nothing. I returned it to the store and one of the… Read more

service techs stated because of Easter you will not get the device until after the 4 day holiday period. My concern is how does or why did'nt the service know that the desk top did not power up. at all. They apparently did downloads from my old machine. In the end ask for a credit due to the shoddy quality control.

*Bought through Amazon from this store Dispute with the store over major fault vs minor fault, meaning I'm getting another rubbish keyboard, rather than the refund I requested. Yes, AI can be incorrect, however I believe it is correct in this instance, as per below output from Grok. === hey xxx - I am rejecting the goods and electing a… Read more

refund, given consumers regularly win these cases as per Grok, please see why "This is a very common scenario with mechanical keyboards (switches failing prematurely is a frequent complaint), and consumers regularly win refunds/replacements in similar cases." === You (Mark) are correct — this is a major failure under Australian Consumer Law (ACL), and you are entitled to choose a refund or replacement. The shop (Computer Alliance / James) is wrong in classifying it as a minor fault. Why it's a major failure According to the official ACCC guide (and the exact Part 6 you were both referring to), a problem with goods is a major failure if any of these apply: A reasonable consumer would not have bought the product if they had known about the problem beforehand. The goods have one serious problem, or several smaller problems, that would have stopped a reasonable person from buying it. The goods are substantially unfit for their normal purpose and cannot easily be fixed within a reasonable time. (Other criteria like unsafe or significantly different from description also apply, but aren't relevant here.) Your argument matches the ACCC wording almost exactly: You explicitly said the failure (soldered mechanical switches that died after normal use) is a serious problem that would have stopped you from buying it had you known. You replaced the keyboard yourself because it became unusable (no longer fit for normal purpose). Repair is not realistic or worthwhile (soldered switches on a mechanical keyboard often make proper repair uneconomical or impractical). Even if the shop views the single switch failure as "fixable," your subjective experience + the "would not have bought it" test is what matters most here. The law protects consumers from hidden defects that significantly affect value or usability. Why the shop is misapplying the law James is focusing only on "this is a problem that can be fixed in a reasonable timeframe" (the minor failure test). But that's not the full picture: The "fixable in reasonable time" test mainly applies when the failure doesn't meet the "would not have bought it" or "substantially unfit" thresholds. Once it crosses into major territory (especially the "reasonable consumer would not have bought it" part), you get to choose refund or replacement — the shop cannot force a repair. Multiple minor issues can also combine into a major failure, but here you only need one strong reason. The shop's response ("therefore considered minor") ignores the primary major-failure criteria in the very PDF they linked. What you can do next (practical steps)

Unable to upload invoice as of yet, though requested through Amazon to this store

My 10yr old Computer Alliance PC died 2 weeks ago. I took it to CA on a very busy Saturday morning at 9am (it happened to be on their 25 anniversary celebrations!). I soon saw technician Greg who advised me to get a new one. I asked about all the files on my hard drives. Greg said that could be done at a service cost once I decided on a new… Read more

PC. So after a short wait in the very busy store I saw a salesperson. We discussed my requirements and he quickly advised on a suitable PC and a new monitor. I asked him to liaise with Greg to have my files transferred. I went home expecting a few days wait. But no. Early that afternoon I got a call from Greg to say everything was sorted. So I went in and collected the new PC that day. Over the rest of the weekend with Greg's instructions and my grandson's help I had it up and running. One minor snag was I'd forgotten that my old scanner required an installation disk and my new PC didn't have one. So back to CA the following week to get an external DVD writer. The only other issue was my large Outlook.pst email file, which Greg said for privacy reasons couldn't be transferred over. Fortunately I was able to recover it from the old SSD C-drive which had been returned to me along with the other old hard drives. I did have to purchase an inexpensive hard drive enclosure in order to connect those drives. Overall it was a great relief to have Computer Alliance sort out my old PC problem so quickly.

There are a few PC-tech retailers in Australia that offer unconditionally free postage with $250+ spending. I'd definitely buy more products more often if Computer Alliance offered free postage for $100+, which I'm sure would lead to greater revenue in the long run. Another big plus by my standards is user experience when browsing & comparing… Read more ·  1

products on the site. Computer Alliance's site has much to improve. I love not needing to click thanks to the automatic categorical expansions when I hover my mouse over. It helps me get to the specific item page efficiently. However, ComAll's site requires consumers to click a lot to get to an item page of interest (e.g. it takes me 9s to get from home page to DDR5 RAM vs 3s in Mwave & PLE).

Aspects that I'd appreciate upgrades on: - general component pricing (not always competitive compared to Scorptec, Umart, & BPC for example) - ability to expand all dropdown categories with a mouse hover - cart management (updating quantity of items can be done with - & + buttons)

Cheers for the overall positive experience Computer Alliance, keep up the good stuff!

Major issues with warranties – Purchased two Samsung SSD drives from computer alliance. After a few years the drives had issues and so I went back for warranty. Computer alliance said, ah yes, common issue with this model, bring them in. Got there and they scanned the drives and said the serial numbers on the drives werent in their system and refused warranty. I have never… Read more

brought any other M2 SSD's so I am 100% sure I have not accidently purchased these drives elsewhere. I had a receipt and the original packaging. They didnt care.

Went to Samsung to claim the warranty instead and computer alliance had recorded an incorrect part number on the receipt (one digit difference in the model), so Samsung wouldnt accept the warranty claim either. Wasted so much time back and forth with computer alliance and samsung trying to resolve. Eventually was able to get it sorted by editing the receipt. Computer alliance made an error when they sold me the drives and then blocked me from claiming warranty because of that. Wanted to share this in case others have this same experience. I had purchased from computer alliance many times over many years but will never go back after that bad experience.

Excellent after sales service. Were able to address issues promptly and without a bunch of unnecessary runaround. Highly recommend this store for their efficiency in getting orders out and for their troubleshooting support afterwards. Show details

I ordered an LG monitor on-line Black Friday 'special', which was delivered promptly, but when I got it set up the screen image was 'fractured'. Contacted CA and explained the issue to staffer Stephen Mallard who agreed after seeing a pic of the screen that there was a 'problem'. He arranged for it to be returned to Brisbane at their expense. On… Read more

re-packing the item I discovered a hole in the outer packaging which could have been the result of an impact causing the problem. I pointed this out in a subsequent email. Long story short, without discussion of how, when or why, CA agreed that it was a shipping damage issue and offered to refund my payment or send me a new unit. I opted for the latter and have just finished setting up. The unit is sensational but so is CA's service! You have my vote. Thank you!! Peter, Camberwell VIC

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After heading off to the store to collect a product that I bought online on clearance, I was informed that they didn't have the item I bought in stock and offered me a a product for almost twice the price I paid for the item. I wasn't offered a similar product or any other deal to compensate the time I wasted driving to and from the store.

TERRIBLE! I ordered a custom built PC. When it finally arrived nothing worked and the case appeared misaligned, this could have happened in transit but it was not very well packed. So after sending it back they fixed it but apparently there was a 2nd box that I never received or even knew about. Upon contact the company and eventually get someone… Read more

that spoke English, they effectively said too bad, not their problem. I would never never use this company again. WORST SERVICE EVER!

Purchased a monitor that did not support Foxtel UHD 4k as advertised & described and it had unusable unheard weak audio output. I found the staff arrogant and argumentitive, in self denial over solid facts regarding the defects. They refused to make good.. Will not be returning. Show details

Purchased a new monitor, the staff were very helpful, checking what games I played, what specs were for computer etc and how I used it. Purchased the best recommended Samsung 34” monitor for the sale they had on. The monitor has performed flawlessly and the curvature makes it a very involving experience, and can now also have 3 spreadsheets open… Read more

at once. Very highly recommended store and have always recieved great service and great products at highly competitive prices. After sales and service has been great for warranty on previous gaming monitor, when its battery failed.

Been shopping at Computer Alliance for almost 30 years now, watched them expand a lot as they grew yet customer service remains great, have always been helpful, answered any questions I asked and offered help when asked. I continue to go back to them because of this continued good customer service. 100% recommend. Show details

I ordered parts from them to build a new PC and this is my report: 1) They have an extensive range. 2) Their prices are competitive, and many are either below RRP or on sale. 3) Some products have free shipment. 4) They offer payment via bank transfer and BPay. 5) I got express post, but only got charged $35. That's probably because they… Read more

honoured some of my purchases having free shipment. 6) You get an email confirmation of your order. 7) They deliver to PO Boxes. 7) I purchased my order on a Friday, paid via BPay, and got my order delivered the next Wednesday. I've built my machine, and it's all good.

I'm very happy with the company and my purchase.

Simple and fast service to get me what I wanted, in this case a wide screen monitor for my remote home work station. Sale staff was quick and efficient and provided exactly what I needed and even managed to snag a special keyboard for my Daughters birthday... Show details

Went into to Computer Alliance to purchase the Gigabyte G6 KF-H3AU854KH. The laptop works great and is in superb order. With reasonable graphics card 4060 and a i7 processor it allows me to run most recent game titles and improve my productivity! Would rate it one of my best purchases ever! Thanks Computer Alliance and Gigabyte! Show details

I had a Corsair dark core pro that stopped working after one year of use. The team took it in as a warranty with no issues, informed me during the claim process, and informed me I had a credit to use, and gave me excellent advice on what best to replace it with, within my budget. Show details

Great help by Gabriel N in choosing the right equipment for my home office. He took his time to investigate the required measurements as well as sharing from his personal experience. Show details

I took my PC in to the store to fix it. It was cycling on and off every few seconds. The technician took one look and said he could fix it on the spot. It took him only a couple of minutes to pull out and reinstall the RAM. He double checked it. Problem solved and no fee. He was very professional and approachable. He also showed me how to do it for myself. Couldn't be happier. Thank you. Show details

I purchased a computer on line, and upon arrival I did have a few issues with the build. These were eventually worked out and solved satisfactorily. Unfortunately things do go wrong at times, but it's how they are rectified that counts. They solved the problems and communications were good. Thanks. Show details

bought a psu and the psu didnt work took in back in less then 24hrs they said let me test the item and then it took them 15mins to test the item for them to tell me it was working and i know for a fact it didnt work due to when i use my old psu the computer turned on straight away spent 5 hrs trying to figure out why it didnt work all i heard was… Read more

a click noise once i tried to turn my pc on they then tried to refuse to give me a full refund and just told me i can have a change of mind refund so i had to pay 10% of what the product cost to "restock it" will never shop there a again and if you try to return items that isnt working just know you will not get a full refund complete bull*****

An amd ryzen 5 5600G CPU was purchased through their Amazon store. It was returned after it was not able to boot into bios and kept showing dram error on two different motherboards with amd4 sockets. The ram that was used was able to be tested in 4 different motherboards with no problem. The error was obviously with the CPU. However they sent back… Read more

a report which was not legible stating the unit was fine and did not return full purchase price or postage return. This generic report could which was illegible could have been from any CPU. Extremely unhappy.