??!
1 photo
JW Computers

Reviews

(461)
(32)
(9)
(9)
(23)
  • Product Quality
    4.8 (166)
  • Return Claim MadeYes (6) · No (171)
  • Shipping
    4.6 (108)
  • Customer Service
    3.0 (6)
  • Warranty Claim MadeYes (5) · No (169)


Very happy

published

Bought an adapter for usb-c to usb-c & 3.5mm aux, works great. This needs minimum 30 words for some reason so here you go, words filled right up until thirty smile

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedVolans Aluminium USB-C (Male) to 3.5mm Audio (Female) Adapter with PD
See all answers

password

passwordPeel, WA

  • Verified customer

Excellent, gaming mouse.

published

Excellent, online order placed, excellent price and a good selection of items to choose from. Fast delivery with tracking number. Arrived and very happy with my purchase, top quality and will definitely purchase again from this store. Customer service is first class. Fantastic, many thanks

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedZowie by BenQ ZA13 Palm Grip Small Gaming Mouse
See all answers

The reviewer stated that an incentive was offered for this review

Nick

NickSydney, NSW

Excellent Customer Service from Robert at Castle Hill

published
Customer Service
Return Claim MadeNo
Store LocationCastle Hill
Warranty Claim MadeNo
Product PurchasedMSi NVIDIA GeForce RTX 2080 Gaming X Trio
See all answers

Excellent Service and product

published

The process of purchasing from the online store was very user-friendly and the product was delivered on time with great communication. The product is high quality and exactly as advertised.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Daniel

DanielGreater Melbourne (Inner), VIC

Amazing customer service

published

Had a bit of a delay but JW kept me upto date with my order. Amazing customer service from Matt when I spoke to him on the phone. All in all I will definitely order again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

bozis

bozisHunter Region, NSW

  • 3 reviews

Met you at olympic stadium

published

found what I wanted with ease prices were great and going to get more through you when I have enough cash probably a 12TB cuda that I saw at a competative price Thanks

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedBitspower Radiators
See all answers

Nick Allan

Nick AllanPalmerston 2913, ACT

Great Service

published

Great easy to use website and simple efficient back end makes ordering online aa pleasure. Goods delivered within a few days was also welcome. Minire glitch with credit card was resolved using PPayPal

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLG 25UM58
See all answers

Smifter

SmifterSydney Surrounds, NSW

Simple, fast and good value

published

+ Great price
+ Great information re the laptop on the site
+ Clear instructions and easy to navigate website
+ Delivered very quickly and safely
+ Can't fault the service, will definitely use again

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedHP Elitebook
See all answers
Wayne H.

Wayne H.Murrumbidgee Region, NSW

Great Service (again!)

published

Fast delivery especially over the Christmas break, products were well packaged and protected. Online store was easy to navigate and select my products, and constant updates on my delivery made it all too easy.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Guy from Melbourne

Guy from MelbourneGreater Melbourne (Metropolitan), VIC

  • 6 reviews

Very happy with the item and service of their eBay store.

published

Bought a wireless controller for Xbox one X. Very happy with the whole process and the price.
They were quick to reply to my queries too.
Will shop from them again.

Product PurchasedXbox one x wireless controller

Great delivery and packaging

published

Fast delivery, product well packaged and protected. Online store was easy to manage and get through to find my product, and constant updates on my products delivery made me relived and relaxed.

Product Quality
Return Claim MadeNo

Maxwell

MaxwellSydney, NSW

  • 4 reviews

Excellent Service

published

The search field confined my search to a relevant area. A good range of options were provided. Excellent packing, delivery and feedback. Cross-selling of related products like cables was missing

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSeagate Barracuda 3.5" 1T Hard Drive
See all answers

Quick delivery but only 1 HDMI port

published

4 stars for quick delivery and 1 star lost for only having one HDMI port in the dock when the page said the dock had 2. Would have been 5 stars otherwise

Product Quality
Shipping
Warranty Claim MadeNo

Kristine

KristineHunter Region, NSW

  • 2 reviews

Very happy with power board

published

Great delivery time and item is as listed. Very happy with sellers service. Easy to set up and price was very reasonable. Will definitely buy from this seller in the future

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Waiting for Godot

Waiting for GodotMetropolitan Adelaide, SA

  • 2 reviews

We got there (eventually)

published

I purchased $1000 of parts during the Black Friday sales. The prices were good.

Honestly, it hasn't been the smoothest of rides. The order took a while to ship (~2 weeks). Once it shipped, Fastway caused a mountain of issues. In fact, it still isn't delivered, but that's Fastway for you.

On balance, I think this is a decent store who had a bad time of it. Could improve their communications.

Nik Pataky

Nik PatakyCanberra Central 2601, ACT

Happy experience

published

Ordered on Monday morning, arrived on the Wednesday. Couldn't really fault that in any way, the prices were reasonable when taking into account delivery was free (ie. included). Completely painless transaction.

Product Quality
Shipping
Warranty Claim MadeNo

Excellent customer service

published

Matt from the online store was knowledgeable and very responsive (and polite) to my ongoing questions.

Pleasure to buy from. We have ordered a number of times and will be back.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

K.Truong

K.TruongSydney, NSW

  • 2 reviews

Good experience

published

Bought a Corsair SF600 PSU via their Ebay website. The price is 5$ more expensive from Mwave but I got free delivery as an Ebay Plus member so that's a pretty good deal. (normally $15) The package arrived the next day- really fast delivery. The actual PSU box was packaged inside a huge box with heaps of industrial cling-wrap as padding. Definitely not on presentation-side but the box was undamaged so it works!
Overall good experience 4/5, take 1 off because of pricing. Definitely recommend

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Div2055

Div2055Sydney, NSW

Everything I expected

published

The website was easy to navigate, clean and uncluttered in its information and would highly recommend to anyone looking for technological related products. 100% would buy most of not all products from here unless found cheaper

Product Quality
Shipping
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review


Jon

JonSydney, NSW

  • 8 reviews

I forced to accept an unfair treatment from JW

published

My HP Envy x360 laptop unable to recognise Simplecom CH381 USB 3.1 Type C (USB-C) 4 Port Hub. The store refused to return. It is a disappointing experience. I was forced to have the 1 sided 'conclusion'.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationBankstown
Warranty Claim MadeYes
Product PurchasedSimplecom CH381 USB 3.1 Type C (USB-C) 4 Port Hub (2x USB-A and 2x USB-C)
See all answers
2 comments
JW Computers
Andre T.JW Computers
Jon
Jon

Page 1 of 27

Questions & Answers

Bradley H.

Bradley H.asked

Is there a reason my order has been on processing internal for almost 2 weeks with no communication and even a lack of response to my direct email enquiry?

1 answer
JW Computers
Andre T.JW Computers

Hi Bradley,

Can you please PM me with your order number so I can look into this for you? I know there has been some delays unfortunately, in processing over the Christmas Season due to public holidays, supplier closures etc, but to look into your particular case, I would require your order number to proceed.

Thanks and let me know,
Andre


Dharen M.

Dharen M.asked

Do you guys price match

1 answer
JW Computers
Andre T.JW Computers

Hi Dharen,

Due to a volatile and constant fluctuating market, we we don't have an 'official' price match 'policy' in place. However, we're more than happy to look into price match queries closely, and do what we can to either meet the price, or come close to it (pending current wholesale pricing etc.)

Hope this helps!


Alex

Alexasked

What happens when jw computers damages your product while repairing it
I.e cause physical damage to your laptop like scratches and dents whilst in their care ?

1 answer
JW Computers
Andre T.JW Computers

Hi Alex,

Our Staff take the utmost care in handling and repairing your product. Notable existing physical damage is normally internally noted when receiving a repair.

However, in the unlikely and unfortunate event, that our Staff accidently damages the product whilst in repair, we will take all steps possible with the customer to rectify the situation.

Thank you,
Andre


Get an answer from our members and JW Computers representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.