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JW Computers
4.7 from 741 reviews · View Statistics

Reviews

  • Product Quality
    4.8 (343)
  • Return Claim MadeYes (13) · No (342)
  • Shipping
    4.6 (258)
  • Customer Service
    3.5 (13)
  • Warranty Claim MadeYes (11) · No (344)
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Very good service! Will buy from them again for sure

published

Nice price, fast delivery
Perfect !
It was packed very well, the monitor look amazing in my room as well!! Suggested

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Ernesto A.

Ernesto A.Canberra Central 2601, ACT

Super fast delivery and cheap prices!

published

I bought a z490 high end motherboard from them during the black friday weekend. The item arrived in less than three days and was also the cheapest option from all retailers I found in Aus selling it. First time buying from them but will definetly come back!

Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeNo
See all answers
nozzynu

nozzynuGreater Melbourne (Metropolitan), VIC

amazeballs

published

quick shipping and awesome quality! Was wrapped really well and kept safe. Thanks guys for the really nice and quick service!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMSi B450M Mortar
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The reviewer stated that an incentive was offered for this review

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Extremely fast shipping.

published

Ordered a 5600x with an expected shipping date of the 3rd of December, and arrived earlier today! Took less than a day to process, a couple of hours for it to dispatch, and received it the next day! If you're looking to buy a 5600x or most likely any other pc part from here, I would highly recommend it.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedAMD 5600x
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Noah L.

Noah L.Sydney, NSW

Quick fast delivery wonderful work guys !

published

Was easy to navigate with a range of products and I am Very satisfied with the product bought it seems to work very well thanks

Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeYes
See all answers
David Body

David BodyFar North Queensland, QLD

Fantastic!

published

Bought a Honeycomb Alpha yoke through their EBAY store, arrived sooner then expected. Will do more business with them in the future that is for sure.

Incentivised ReviewNo
Tilley

TilleyPerth

  • 12 reviews
  • 6 likes

Reliable and on time

published

Bought a Razer DeathAdder v2 mouse which I didn't wait that long to get, Well packed, the product is sealed perfectly! On-time delivered.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedRazer DeathAdder
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Awesome purchase and company!

published

Great quality product, I placed this order the day before and the shipped it out the same day and sent it from nsw to Vic, I received the product in under 24hrs! That's better then most retailers a few ks away!
Great work, 100%recommend

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Josh W

Josh WSouth East Queensland, QLD

  • 4 reviews
  • 1 like

Order shipped fast, Item as described and good customer server

published

Item was promptly shipped and delivered on estimated arrival date, item was as described and customer service was very friendly. These guys are worth giving a go.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
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Bob

BobMetropolitan Adelaide, SA

  • 2 reviews

excellent service!! A++++

published

promp delivery. call beforehand was great. excellent service. really good price and vale for the case i purchased. well done.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Great fast delivery

published

Great prices on good quality used computers, found a great Dell laptop for my daughter.

Just what I was looking for, no fuss online platform and prompt advice And delivery.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedDell Latitude Series
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Excellent

published

Excellent communication, convenient tracking and super fast delivery. Bought a ROG laptop that was delivered in a mere 2 days.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedASUS Rog Strix Scar 15 G532LW
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Dan B

Dan BGreater Melbourne (Metropolitan), VIC

Great attentive service

published

Competitive prices and appreciated phone call from JW querying an incompatible item I ordered allowing me to swap item before my order was posted. Order received in good condition.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedIntel NUC kit NUC8i7BEH
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Manu

ManuSouth East Queensland, QLD

Fast and efficient service.

published

The store has a great selection of products I was looking for at a competitive price range for most items I was after. I'm very satisfied with the buying experience because of the aesthetic and functional aspects of the website, the easy process to purchase, and the speed of delivery. Thanks! Also the MasterMouse is awesome.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMasterMouse
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Derek R.

Derek R.Central Highlands and Goldfields, VIC

thanks, will be back again

published

Had a better prices and better range than the competition, was hassle free, delivered in a few days, in good order

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
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Great service

published

Easy to see online per-store stock levels, fast to ship goods, quick delivery, received in well packaged parcel in good condition, and everything went together without a problem. Worthy company to add to the list of decent Australian suppliers.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Great experience

published

The store was super easy to use and JW computers was the only shop i found to have the exact model of keyboard i was looking for still in stock. Shipping was pretty straightforward but took a little while (likely due to the courier, not JW)

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedcooler master mk730
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Rose

RoseGreater Melbourne (Inner), VIC

Quick Delivery, good communication

published

Delivery and tracking were great but it was pricey, good communication via email for updates on the delivery. Will buy here agian

Incentivised ReviewNo
Return Claim MadeNo
Brian Howard

Brian HowardSydney, NSW

  • 2 reviews
  • 1 like

A 'Real' Tech Store Like JW With Real People Is Still The Better Option.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCastle Hill, NSW.
Warranty Claim MadeYes
Product PurchasedCorsair Strafe RGB Keyboard
See all answers
1 comment
JW Computers
Andre T.JW Computers

Easy going and straight forward.

published

had to change my order. they did a refund straight away and processed my new order with in a couple of days. very happy. will shop here again. thanks

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Page 1 of 38

Questions & Answers

Rashed A.

Rashed A.asked

JW Computers

Hi

I bought a Radeon 5700XT last week from Blacktown store but now have changed my mind to buy a Nvidia 2700 Super instead.

How do i process the return? Do I just take the item to the store or do I need to do it online?

I tried calling the store yesterday and today but no one is picking up.

Thanks

1 answer
JW Computers
Andre T.JW Computers

Hi Rashed,

You'd have to return the product in it's original packaging with all contents, undamaged, to the store. From there, upon inspection, the return will be processed with a 15% restocking fee as it is a change of mind return.

Apologies that you weren't able to get through on the phones; we have multiple lines ringing consecutively, and it is difficult to attend to every call whilst the stores are busy. However, we are implementing a new phone system which will assist with this matter.

Thank you,
Andre

Michael Mc

Michael Mcasked

JW Computers

I would like to purchase a Gigabyte Nvidia GeForce RTX2080ti but prices are all over the place. Of course it has to be new. Can anyone help me out?

1 answer
JW Computers
Andre T.JW Computers

Hi Michael,

Sure, we can help out.

At the moment, due to the economic affect, and global supply shortages caused by the COVID-19 pandemic, there have been a few price changes on certain items, though not everything.

We do have RTX2080Ti's in stock.

Send us a PM and we will contact you to discuss.

Thank you,
Andre

WilLIam

WilLIamasked

Online store

what happens if shipping is saying the product is delivered but it never showed up??
thank you
-will

2 answers
Garry F.
Garry F.

Hey Will,

I would recommend to reach out to the delivery company first and see what information they can provide. Because JW always sends parcels with signature on delivery (see https://www.jw.com.au/faq), someone had to sign for it and they should have this info on file and can help you work out where to look next.

Cheers,
Garry

JW Computers
Andre T.JW Computers

Hi William,

That doesn't sound good!

Please PM me with your order number and tracking number, and we will look into this for you straight away.

Thank you and we'll wait to hear from you,
Andre

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