AI reviews summary
Pros
Verdict
JW Computers is highly regarded for its rapid delivery times, secure packaging, and competitive pricing on a wide range of technology products. While isolated issues regarding stock discrepancies and return fees were mentioned, the overall customer experience is defined by efficient logistics and reliable communication.
Great communication. Reasonably fast delivery. I bought this as it was exactly the same as the one I bought from Telstra a few years ago. It was 3 or 4 times more expensive then. I have not tried to use this one yet. I am using an older one I originally bought before NBN started. I will set this new one up soon. Kogan is also selling this on… Read more
behalf of JW Computers. It is less than half the price and the postage is cheaper if you buy it direct from JW Computers.
JW were very quick to get my motherboard to me. I was hesitant at first to go with them, so I just ordered this one lower priced part. Given the great timing of the delivery and ease of process, I will definitely buy from them again! Thank you JW team!
The laptop screen was faulty from the start, we used a HDMI cable to an external screen as a work around. We lodged a case and JW computers were happy to look at it but it was going to take weeks and the unit was needed for school. Fast forward 9 months and the laptop is randomly shutting down and screen still doesn't work. Contacted JW and… Read more
they won't honor the laptop. They are saying refurbished MSIs are only covered for 3 months even though it is written in BOLD print in their website that MSI cover refurbished items for 12 months. JW computers are also not going to cover any postage to return the laptop. Terrible customer service, terrible product, underhanded and disingenuous business practices
Reviews with attachments
Outstanding website, product range, purchasing, payment options, invoicing and delivery service, JW computers, you're the best!:) Show details
⭐⭐⭐⭐⭐ Received my PC from JW Computers three days ago and everything has been great so far. For an open-box unit, it was in really good condition and has been running perfectly. Really happy with the purchase and the overall experience. I’ll definitely be coming back to JW Computers when it’s time for my next PC upgrade. Highly recommend! Show details
Excellent experience with JW Computers! I recently purchased the ASUS ROG XG Mobile 5070 Ti from JW Computers, and I’m very happy with both the product and the overall service. Shortly after my purchase, a promotion came up, so I contacted JW Computers to ask if there was anything they could do. The team took the time to look into my situation… Read more
and offered compensation in the form of blind box keycaps, which I have now received. I really appreciate JW Computers for going the extra mile and making a genuine effort to look after their customer.
A special thank you to Connor McCrea for handling my request, keeping me updated, and following through with the compensation. The communication and customer service were excellent throughout the process.
It’s refreshing to deal with a retailer that actually listens to its customers and makes an effort to make things right. I’m very happy with my XG Mobile 5070 Ti and the service I received from JW Computers.
I’ll definitely be purchasing from JW Computers again and would happily recommend them to others. Great products, great service, and great customer care! ⭐⭐⭐⭐⭐
These cables were perfect for reducing the clutter on my sim rig , standard length cables were just excessive , these were perfect... Show details
Have shopped here multiple times. Always received my orders within the advertised time frames. Items are packaged with care for transit. My go to for pc hardware. Show details
The quality of product is good and work very well
Great service. Well packaged and kept informed. Very fast delivery. Show details
Fairly fast delivery, very good quality bubble wrap used, MS bluetooth ergonomic mouse provides good & comfortable palm supports, slides smoothly, best price from JW Computers Online, highly recommended. Show details
Reliable & excellent service! The Asus Bluray Writer arrived ahead of time! Very much appreciated!!! Show details
Find out how JW Computers compares to other Electronics & Computing Shops
Know better, choose better.
Really impressed with the shipping with JW! I ordered my Asus laptop on Wednesday through the online store and it was processed and shipped the very same day, it arrived by Friday, so just two days later. Couldn’t ask for much more than that. Packaging was secure and everything arrived in perfect condition. I’m a happy customer. Definitely recommend getting a laptop from here. Show details
The purchase process was very smooth, and deliver very quick!!! Only one concern - there was no indication during purchase that the laptop's "hardware service plan has expired.", please contact me to resolve... Show details
Refurbished machine arrived very quickly (NSW to WA within 2 days) Very good online customer service Excellent pricing for shipping and insurance Item arrived in a flawless condition. MSI manufacturer refurbed machine comes highly recommended. Show details
I haven't dealt with JW Computers before so wasn't sure what to expect but after this transaction I have to admit I'm impressed. I ordered a new mobile phone to replace my damaged one and I was stressing about how long I would have to wait, but I ordered Friday and got my new phone Tuesday 1.30pm. The price was as cheap as the cheapest I could… Read more
find online, the purchase was easy and straight forward, communication was good without being excessive, basically everything was good. So well done to these guys I hope they keep it up.
New display screen brought. Website had far more information on specifications than other sites - made the decision making much easier. I made an error in my purchase - they had no issue in correcting it. Clear updates. Shipped and arrived in a couple of business days. Monitor is perfect for what I need. Much prefer this experience over large retail or marketplaces. Excellent all round. Show details
Great range offered at competitive prices. Easy purchase process and convenient, on time delivery with easy tracking. Show details
Latest follow-ups
Good pricing and great customer, they helped quick and spent time with me when it turned out I was setting up the mesh network routers wrong Show details
Follow-up · The D-Link eagle mesh is ok for the low the price. I got the 3 pack at the time on sale for 149, I have had some issues where it needed a restart and would not find each other but otherwise performance is fine. For setup I would use the browser, the app did not work for initial setup. In terms of the staff at JW, I wasn't able to connect it at… Read more
My product was delivered on time and as expected. Promt and clear communication. Would confidently shop with them again. Show details
Follow-up · I purchased a Logitech Brio 4K Ultra HD Webcam with Windows Hello support - Graphite and it arrived in in sound condition in what I considered, secure packaging. I bought it mainly for the 'Windows Hello' support and have been using it for about a month now with no issues. Happy with purchase.
This company is amazing! Only took 3 days for my MacBook to arrive where other companies said 3-4 weeks. They went above and beyond to please me, communicating all the time. Highly recommend. Will buy from them again. Show details
Follow-up · Tracking was provided. It was easy to pay online. Packaging was excellent. cant fault this company they were so helpful in every way.
Find out how JW Computers compares to other Electronics & Computing Shops
Know better, choose better.
Positive reviews
If you weren't good i wouldn't even bother using given that I use you for purchasing all of our business's tech requirements and I keep coming back should say something but for those reading.. Great value/prices/discounts and customer service. Show details
I bought an Asus Chromebox and were happy with my experience. The package shipped a few days after placing the order. I could track it using the Australia Post app. The package arrived safely and it was packaged pretty well too. Happy customer here. Would totally use their services in the future. Show details
I was after a Crucial SODIMM module that is very hard to find at the moment. JW Computers were the only company showing a small amount of stock available. The memory arrived in less than a week and is working well. Very happy with the service and updates on the status of the order.
Negative reviews
great halo light, my eyes is not strained anymore when i typed in night time the auto calibration does the job for me especially the backlight, the ambient background is smooth well done benq, great product for the money
Follow-up · so, i've been using the benq screenbar halo2 for about a month or less unfortunately it no longer usable, it doesnt want to turn on anymore no matter what i do i checked on the internet & i'm not the only 1 who have the same issue i couldnt even bother anymore & spent $50 light bar from ebay lesson learned
Hi, Thank you for sharing your experience with the… Read more
Outrageous and Invasive Privacy Demands for a Simple Order! I am extremely uncomfortable with the verification process required by this store. Because my shipping address is different from my billing address, they demanded that I provide:A photo of my driver's licenseA copy of a utility bill showing my name and addressA screenshot of my bank… Read more
account showing the transaction. While I understand stores need to prevent fraud, demanding this level of highly sensitive, personal financial data is massive overreach.
There are standard, secure payment gateways that verify addresses without requiring customers to hand over documents that could lead to identity theft if a data breach occurs.I will not be sending my private documents or bank screenshots over email. I have cancelled my order. If you value your digital privacy and data security, shop somewhere else that uses modern, secure fraud prevention methods.
Hi, thank you for your feedback. We completely… Read more
I purchased a prebuilt GMR Hyperion 5090 Gaming PC for over $11k in Oct 2025. It failed to link to my new monitor ,so I tried everything & bought new cables etc but told i must return it at my expense (5 hour drive) to get fixed. I did this & assure it was fixed.. drove home 5 hours & it wasnt . After many frustrating phone calls where I could… Read more
not talk to an actual technician I was told to check if the video card was secure?It was not.... & after pressing it firmly in the PC it operated fine for a while.
After a few months, some main stream games on PC would crash out or sometimes even shut down or freeze. I read all the Blogs & issues about rolling back drivers or reloading the latest versions etc to no avail. Then the video card would start to overheat even with games graphics set to the minimum.
So its July 2025 ( less than a year) & whilst playing a game, the PC has totally cutout & lost all power & will not restart.
I am having to struggle with a warranty claim for a prebuilt PC that is highend specked for gaming that set me back 11.5K.
I cannot in good faith recommend JW computers
Hi Karen, I'm really sorry to hear you're still… Read more (+1 reply)
Recent reviews
Very easy online ordering. Great range of products. Very fast delivery. Superb communication with updates from beginning through to final delivery. Will do more business with JW Commputers based on my first experience with them. Show details
Good prices, friendly, efficient and helpful staff. They had a product on sale in one store. I bought it. I wanted another one. They'd sold out but held one at another store for me to pick up. Half price. Held it for me. Well done. Show details
Hi Tracey, Thank you for your feedback. We are… Read more