Reebelo Australia
- reebelo.com.au
- ✓ Verified company
- Award Winner 2023
5,191 reviews · Statistics
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Reebelo Australia is a ProductReview.com.au Awards Winner for 2023. Learn more
So far so good
First time purchasing a refurbished phone. I received what I ordered very quickly, and so far no complaints.
- Return Claim Made: No
- Warranty Claim Made: No
- Product Purchased: pixel 6a
Author stated being incentivised for this review
Beautiful phone
It was easy to navigate the website & locate my device, at the price nominated. The order was then processed, & delivered precisely on time. Excellent service. I have recommended Reebelo tofriends & family.
- Return Claim Made: No
Author stated being incentivised for this review
Easy was to save $$
Great value for money. The phone was delivered quickly and in great condition. Will buy my next phone through Reeblo without a doubt.
- Return Claim Made: No
- Warranty Claim Made: No
Author stated being incentivised for this review
Impressed with the quality for the price! and fast arrival! return customer
very happy with the quality for the price! and fast arrival! return customer
- Return Claim Made: No
- Warranty Claim Made: No
- Product Purchased: Apple iPad (5th Generation)
Author stated being incentivised for this review
Find out how Reebelo Australia compares to other Electronics & Computing Shops
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Great Product as described
It took me a while to sort through the different conditions but once I did and was comfortable the phone turned up and was just as described. Thank you. Will definitely buy again.
- Return Claim Made: No
- Warranty Claim Made: No
Author stated being incentivised for this review
Great product, as described. Would purchase from again!
Ordered a refurbed iPad for my son and added on 2 year warranty (very reasonable pricing). Item arrived within 5 business days and is as described - barely a scratch!
- Return Claim Made: No
- Warranty Claim Made: No
- Product Purchased: Apple iPad (1st Generation)
Author stated being incentivised for this review
Xmas Present
Ordering was easy. Received it in a timely manner. Haven't used it as yet as its a gift for Xmas.
- Return Claim Made: No
- Warranty Claim Made: No
- Product Purchased: Apple iPhone XS
Author stated being incentivised for this review
Excellent so far. I transferred my old phone information on to this new iPhone 12 with no issues.
The store was easy to navigate, and communication was easy too. You had many version of the iPhone, which is what I was looking for, and I liked the graduated quality options - excellent, pristine, premium etc.
- Warranty Claim Made: No
- Product Purchased: Apple PowerBook G4 12 Inch
Author stated being incentivised for this review
DO NOT PURCHASE FROM THIS COMPANY
They are unhelpful and dishonest. I would not recommend any purchase from this company. They are not organized and do not commit to the terms of their delivery or returns. The item I purchased took weeks to be delivered after having to follow up on numerous occasions
Hi Michealle,
Thank you for your feedback. We sincerely apologize for the shipping delay and the difficulties you had with the return process. We have responded to your ticket and are actively working with the seller to help resolve this issue.
... Read more Please be assured that we are making every effort to provide you with a prompt and satisfactory solution. If you have additional questions or concerns, feel free to reach out on the same email thread. Your support is important to us, and we are committed to ensuring your satisfaction. Thank you, Your Reebelo TeamFind out how Reebelo Australia compares to other Electronics & Computing Shops
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Great savings for an excellent product!
It was easy to find a refurbished phone that was well priced and when it arrived it was in amazing condition and with the security of a 12 month warrenty I will buy all my phones this way.
- Return Claim Made: No
- Warranty Claim Made: No
Author stated being incentivised for this review
iPhone 12- Prestine
Phones are amazing. Early XMAS present for the kids. Highly recommend Reebelo
- Return Claim Made: No
- Warranty Claim Made: No
I bought s22+ 5g pristine..
Well i bought s22+ 5g pristine which shows no scratch on screen on advertisement but that i received was way too many sractches on the phone. It is deceiving customer! This phone is not even worth of $100!!! I was very disappointed. It totally wasted my time to shop at reebelo! I will ask full refund for this.
- Return Claim Made: Yes
- Warranty Claim Made: No
- Product Purchased: Samsung Galaxy S22+ 128GB
Hi Wild Y,
We truly apologize for any inconvenience caused by the wrong condition device. While our goal is to ensure that all phones are sent correctly, occasionally there might be unforeseen issues that arise.
... Read more We understand how frustrating it can be when a purchase does not meet your expectations, and we want to assure you that we are taking this matter seriously. Please reach out to our Customer Support Team at support@reebelo.com.au to allow us to provide you with the necessary assistance. We are unable to identify your order number from this review, so reaching out via email would be the best way to address this matter. Once we receive your email, we will make every effort to find a satisfactory resolution. Thank you for your open feedback. We appreciate this and will use it for further improvement on our quality check and provide better customer experience in the future. Thank you, Your Reebelo TeamFind out how Reebelo Australia compares to other Electronics & Computing Shops
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Very efficient and professional service.
Phone arrived quickly and in good condition. I would use this store again.
- Warranty Claim Made: No
Fast delivery and so far, a great product.
We have not yet had a chance to fully check out the function of the refurbished iPhone we purchased, but so far, so good. It looks new. However the delivery was fantastic. Free delivery is expected to arrive 3 weeks after purchase and it only took 3 days after purchase. Amazing. Thank you.
- Return Claim Made: No
- Warranty Claim Made: No
- Product Purchased: iPhone 13
Author stated being incentivised for this review
iPhone 13
Excellent customer service Fast delivery Price made it affordable Highly recommend
- Return Claim Made: No
- Warranty Claim Made: No
- Product Purchased: Apple iPhone 7
Author stated being incentivised for this review
Questions & Answers
Just corrected a typo and my review became pending. Please publish my review.
I recently bought a Samsung Fold 4 in premium condition, as described by the seller—it was supposed to look and work like new. While the delivery was quick, the phone arrived wrapped in bubble wrap, and the charging cable was a third-party one. That would have been acceptable if the handset actually matched their description, but it arrived covered in scratches and chips.
Upon raising the issue with them, they offered a $50 as compensation, which I found quite insulting. My husband is insisting about keeping it because he hates the hassle of returning and buying again. Now, I'm regretting my decision to purchase it from them in the first place. It's baffling how they manage to garner positive reviews. My advice: steer clear and don't trust them.
Hi Atop,
We truly apologize for the inconvenience caused by receiving the incorrect device condition. While our goal is to ensure that all devices are sent correctly and in perfect working condition, occasionally there might be unforeseen issues that arise.
Your review has been acknowledged and addressed. If there is anything that we can do to improve your experience, please let us know through support@reebelo.com.au. We are committed to making improvements and ensuring your satisfaction.
Thank you,
Your Reebelo Team
Do you give refunds for the counterfeit products that you sell and pretend are authentic?
Hi Sally,
We firmly stand behind all the products that are sold on our platform with a 14-day return window and a 12-month warranty period, and have a zero-tolerance towards any products that fall short of our high standards of quality.
Please reach out to our Customer Support Team at support@reebelo.com.au if you need any assistance with your purchase and we will be more than happy to help.
Thank you,
Your Reebelo Team
Hi there - I am chasing an urgent resolution on the service ticket that I logged with your Help Desk on 14/10/2023 for a damaged phone screen repair I was advised by your Help Desk that a return label had been emailed to me and I have still received nothing even though I've checked my junk/spam and followed up multiple times. I have emailed the help desk for an update on 19/10 and 22/10, and I've emailed support@reebelo on 27/10 - with no response at all. I can't find a phone number to call and I had paid for Reebelo Care in order to have the additional cover. Please contact me asap to resolve?
Hi Nat,
We are sorry to hear that you have not received the return label and your follow up emails has been unanswered. We ensure that all customers inquiries are responded to in a timely manner so we would like to investigate why this may not have happened here. We have also tried to search for your ticket but we could not locate it. Could you please send us a separate email at support@reebelo.com.au using your alternate email address and we will look into this with urgency.
Thank you,
Your Reebelo Team
Have emailed support today.
Nat, this isn't good, I have had no support from them on my purchase and I was hopping if I have any issues the Reebelo care I had purchased, it would be a better response, but cleary not!
Get an answer from our members and Reebelo Australia representatives
Details
About Reebelo
Reebelo is an electronics retailer with a mission to deliver affordable, sustainable electronics. The retailer tackles e-waste by selling refurbished tech, but also sells new products. You can also sell your phone to Reebelo, who will give it a second life.
The website sells:
- Phones, including iPhones and Samsung phones
- Tablets and laptops
- Smartwatches
- Accessories, including phone and computer accessories
- Other products, including earphones, speakers, cameras, and routers.
Points of praise:
- Most reviewers found that the quality of the items they received was great, saying that items were as described and in full working order.
- They also said that their items they purchased were delivered quickly, with most arriving within a few days.
- Reviewers also appreciated how easy the website was to navigate.
Reebelo has taken out a 2023 ProductReview.com.au Award in the Electronics & Computing Shops category. Reviewers reported high satisfaction with the products they bought and said that they were delivered quickly.
| Category | Online Shops and Electronics & Computing Shops |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $0 |
Contact info for Reebelo Australia
- ABN: 52641662197
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi K Kuz,
Thank you for choosing Reebelo. We are pleased to hear that you had a smooth shopping experience with us. Should you need any assistance with your purchase, please don't hesitate to reach o
... Read moreut to our Customer Support Team at support@reebelo.com.au. We are here to assist you and ensure you have a great experience with our products and services.