Review your last buy on ProductReview.com.au
2Alex Bank

Alex Bank

 Verified
2Alex Bank
3.7

15 reviews

Positive vs Negative
60%6%34%
Loan TypeFixed Rate
Average Loan Term4.4 years
Transparency ?
3.2
Customer Service
3.4
Application Process
3.8
Timeliness ?
3.8
15 reviews
John B.
John B.
 

Got approved for my secured personal Loan thanks to my amazing broker the guys at freedom capital finance are amazing ⭐️⭐️⭐️⭐️⭐️ For andrew and Christian @ freedom capital finance and thanks for a fair go Alex bank Show details

Pam
PamVIC2 posts
 

Happy with reviews – Thinking of investing in a Term Deposit with Alex Bank and must admit I was happy to read that they reject loan applications for various reasons. It's important to know when investing funds that the organisation is responsible and doesn't hand out $ willy nilly!

Lottie A.
Lottie A.
 

Disappointing – Poor. This bank discriminated against single parents, regardless of income status and credit history. They actively contribute to gender inequality. I would not recommend anyone use this bank. Show details

Alex Bank
Alex Bank    

Hi Lottie, Providing a great customer experience and… Read more

New kitchen who dis
New kitchen who disWA
 

Winner winner chicken dinner – Easiest, fastest, lowest rate loan I’ve ever had the pleasure of applying for. Advertised as 4.99% and we got 5.99%. We weren’t offered the whole amount we applied for but I ended up grateful for that. Had we cleaned up our spending habits for a few months before applying (which is the recommended good practice) it may have been a different story, alas we were too impatient but it all worked out.

Very happy customer
Very happy customerQLD3 posts
 

Loan approved – I delt with Fiance Beagle, they got me onto Alex Bank to help me get a loan. They were the best company to go through. I got my loan approved with 24hrs and the money was transferred into my bank account within 2hrs. They were very helpful, sent me everything I need to know about my loan and contract repayments. I was really excited to get my loan… Read more

approved with Alex Bank and how quickly everything went. They were also really helpful when I also emailed them to question a couple off thing's they got back to me straight away. Thankyou Alex bank for helping with approving my loan.

LuLu
LuLu
 

Don’t even bother with them! – Considering they asked minimal questions on the loan application and assuming the application process would have been more in-depth, no wonder it was declined. I have an excellent credit score so most likely a computer declined my application rather than an actual person going over the information and requesting further documents as per most other… Read more

loan providers do. 3-5 minutes to complete application, I should have known better! The interest rate was what sucked me in but don’t be fooled.

Alex Bank
Alex Bank    

Hi Lulu, Thanks for reaching out to us with your… Read more

Kris
KrisVIC2 posts
 

No transparency!! – I was attracted to the low interest rates that Alex was advertising, and thinking I had a good credit score due to a good standing with repayments and debt etc. I decided to apply. It wasn't until I had put in an application and they were asking for more details did they tell me that my interest rate would be set at nearly 12% due to my credit… Read more

score. I was told I had a good credit score, and when I researched it further this was confirmed, however, a 12% interest rate is MUCH higher than what they were advertising for an excellent score (they are offering 4.99% for excellent score candidates), and MUCH higher than most other interest rates, even from the big banks. The gap seems really wide considering my credit score is good. This has now affected my credit score even more, which is a real shame. I would recommend staying away from this bank, as it seems very odd, and actually quite unethical. I would also recommend Alex Bank providing more transparency with this type of interaction, especially as I have now seen that other banks do.

Alex Bank
Alex Bank    

Hi Kris, Thank you for your feedback. Providing… Read more

Argy
ArgyVIC8 posts
 

Alex Bank are amazing – Things started off a little shaky with my initial application being rejected. Alex Bank were incredible to deal with and it turned out that there was a problem with my Equifax file - which Equifax need to resolve (pray for me!). Alex Bank's transparency about this initial problem has armed me with information to now fix something I wasn't even… Read more ·  1

aware of.

Bar the initial hiccup, taking out a loan with them has been the simplest and fastest process I have ever been through. Their customer care is top notch and not comparable to any other bank I have ever dealt with.

Would highly recommend Alex Bank to anyone looking for a great and speedy service.

Dean J.
Dean J.WA10 posts
  Verified

easy online application & approval – I applied for a $20,000 car loan the one day and got approval and the money in my bank the very next day, thank you so so much Alex Bank! Show details

  • Thumbnail
Ramey
RameyNSW5 posts
 

860/1000 Credit Score REJECTED – Even though my credit score is low and I earn plenty to reliably pay off $480 a month my personal loan got rejected and its impacted my credit score, I wish they'd ask more questions before damaging someone's high credit score, I'd say keep away and look at alternatives. That's all I can do sadly. Show details

Denise
Denise4 posts
 

Very impressed from start to finish – My first time applying for a loan after a very long time and I have to say, I am thoroughly impressed by how smooth and prompt everything was. Alot of transparency, no hidden fees and got the exact rate I was after. Show details ·  1

Gary
Gary
 

Amazing service fulfillment. Absolutely nailed it for me. Thanks – Amazing service fulfillment. Absolutely nailed it for me as an experience. No fuss, no nonsense, highly efficient and very effective. That is how to transact finance products for customers. Well done Show details ·  1

Carolyn
Carolyn8 posts
 

Never again – I have a perfect credit history and a long term, secure income, no debt except very low mortgage. I just got rejected for a 6K loan so not to touch secured savings which will now impact my credit score. Only reason I can think of is I have 4 kids (in shared care but no option for that). The advertise great rates but it seems just an illusion. I… Read more

note others also say they advertise low rates and then either reject of hike the rate up. I've used Ratesetter (Plenti) before with no hassles, will use them in the future.

Alex Bank
Alex Bank    

Hi Carolyn, thanks for your review. All or rates are… Read more

Personal Loans

Find out how Alex Bank compares to other Personal Loans

Know better, choose better.

Compare all
Will D.
Will D.VIC
 

You won't get the advertised rate but you can negotiate with them – I have an extremely good credit history - never missed a payment on any car loan, mortgage or credit card. Applied for the advertised rate of 5.49%, got offered 11% but negotiated down to 9%.  Show reply

Hugo2021
Hugo2021NSW
 

Product is to ambiguous – Beware that even if your credit score is ‘excellent’ you may not be able to achieve a low interest rate of 6.95%. Instead you will be offered a rate comparable to other lenders.

Alex Bank
Alex Bank    

Hi Hugo, thanks for your review we value your feedback.… Read more

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.