2,518 reviews
AI reviews summary
Jacaranda Finance is highly regarded for its exceptionally fast loan processing and user-friendly digital application. The service is frequently praised for its efficiency, with many users receiving funds within minutes of approval, and for providing a viable alternative for those declined by traditional banks. Overall, the sentiment is overwhelmingly positive, focused on the professional customer support and the ease of debt consolidation.
Pros
Cons
Verdict
Jacaranda Finance is a strong option for consumers requiring immediate access to funds or those seeking to consolidate debt through a supportive, professional team. While the application process is efficient and accessible, users should be prepared for higher-than-average interest rates and a rigorous data-sharing requirement during the assessment phase.
Fast payouts, the application process was quick and easy as well - if they needed extra information they sent me a text message with a link to the website to add the required info. I started my application on Monday night, answered additional questions Tuesday in between work, signed the new contract by the afternoon and got money less than a… Read more · 1
minute after signing. Also, when I called the company with a query, the wait time was minimal and the staff member was pleasant and efficient.
Reviews with attachments
Needed a lil runaround car for wife and kids to learn to drive, The Team at Jacaranda were amazing at getting the finance side sorted and once approved the funds were sent and I was able to grab the new car straight away. Show reply
This is the best financial institution which know what its means to meet a customer needs. They are customer centre that respond to your need when you provide them with fact info such as your licence and amount of money you want to loan. They respond to you on really time. Thank to Jacaranda finance for fullfling my christmas needs. Show details · 1
Jason went above and beyond to assist with our business finance. He stayed back late to finalise everything for us. Such a pleasure to deal with somebody that puts their client first. Very impressed with his work ethics and extremely happy with the quick 60 second settlement. I highly recommend Jacaranda and their team and will definitely be happy to use their services for any future business endeavours. Show details · 1
A had a great customer service experience with this product Show details · 1
Overall happy but werent told a lot of things prior to getting money Show details · 1
Latest follow-ups
Hi yes I would recommend the company for loans they were quit on the ball with things well done guys for giving the little bloke a go thanks Show details · 1
Follow-up · Yeh there pretty flexable with things in all good
In-depth reviews
Scary lender – Jacaranda "reminds" newly approved applicants to leave reviews. Obviously people are happy at that stage. There are rules to what can be said here, but I believe Jacaranda are good at playing the game with reviews. Their rates and fees are astronomical. I'm talking 47.8% APR. You'd only take out a loan with them as a last resort. I was very silly… Read more
to agree to this, as I have no defaults. I do not know what possessed me to get involved with this company. So admittedly I've missed a couple of payments, due to a temporary personal issue. They immediately sent out nasty emails and started walloping me with insane fees, which were disputed. They sent further nasty emails, which were some of the least professional I've seen in my life. Their latest antics involved sending a default notice then a couple of hours later, they sent an email and text at the same time, accusing me of avoiding them. They never asked for contact in the first place. They are definitely not there to help. I found them to be quite intimidating. [Name Removed] likes to say they're a tech company. I don't think of them as a technology company. They are a company that uses trickery and entrapment every step of the way.
Sincere thanks to prompt help – Hi Jacaranda Finance, This is to express our sincere thanks for your quick and prompt help in assessing and providing me an outcome in less than an hour. When I met with a financial struggle I applied at my regular bank for a personal loan and after taking four days, they rejected my application. My friend advised me to try with Jacaranda… Read more · 1
finance because, he said I will get a quick outcome if I apply with proper documents . I applied at Jacaranda on a saturday night and Jacaranda response was very fast. I was advised to provide my bank details to verify my income. Next in half an hour time, I got an outcome that I am eligible for a loan, if I can provide my salary slips and other documents- my id etc. Sunday morning they asked to provide details about their doubts related to some financial transactions in my account and I cleared them. Monday morning, I got a confirmation of sanctioning my loan.I signed my contract in 10 minutes time and in the next minute I received my loan amount in my bank!!!! Amazing, amazing....!! Banks should be like this..Friendly approach, prompt assiatance, quick action, Fast loan outcome and quick fund transfer. I strongly recomend JACARANDA to any person who are genuine in their application with proper documents... THANK YOU SO MUCH JACARANDA FINANCE. Regards, G Raju from Victoria
No problems, easy steps – The loan was sorted out quite quickly once i had the information needed, only thing that i was not entirely happy about was that i was trying to borrow a bit more money to pay out a couple of loans, one of which was a vehicle loan, with that i was willing to offer that vehicle as security to borrow more and to get a better interest rate, i was… Read more · 1
told all i needed was the registration renewal papers to show ownership, the vehicle is not currently registered, as it is a motorbike of which i have not needed to ride for a while, and have kept it stored securely in my shed, i went to motor reg. And purchased new renewal papers which shows ownership, but was then told the bike must be registered, i currently didn't need to register the bike and do not have the spare money to do so, so did not want to spend the extra money registering something that isn't currently needed and still no guarantee that upon doing so the loan would be approved. So i could not secure the extra finance which would have been good and made repayments easier. Apart from that overall i was happy with the service given.
Positive reviews
The personal loan process was quick,easy,and stress-free.The application was straightforward,approval was fast, and the funds were available when I needed them .Great service and clear communication throughout.Highly recommended. Show details · 1
I received prompt communcation from Jacaranda Finance upon applying for my loan. I was satisfied with how quickly the funds were deposited to my bank account, with minimal hurdles involved. The application process was straight forward and I would recommend them to others. There were no unexpected costs, and the rate is reasonable given the quick access to the funds. Show reply
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I had a fantastic experience with Jacaranda Finance. The application process was straightforward, quick, and easy to follow. The team was professional, friendly, and kept me informed every step of the way. Any questions I had were answered promptly, and the approval process was much faster than I expected. The customer service was outstanding, and… Read more · 1
I truly appreciated how supportive and understanding the staff were throughout the process. I would highly recommend Jacaranda Finance to anyone looking for a fast and reliable finance solution
Negative reviews
Rude staff member. Rohini you are not king/queen!! . It is very evident in your aggressive responses that you do not understand the meaning of customer service. There is no need to retaliate when a customer is simply trying to find an answer.
We're sorry to hear about your recent… Read more
I’ve had 2 loans over 2 years. 100% payment record for both. Even had a massive pay increase. But apparently they are some transfers from one account to another that just don’t make sense. So now I can’t even get a redraw. It’s absolutely disgusting. Won’t ever be getting another loan with them again. If that’s how they treat someone who’s had a… Read more
loan with 100% payment record for two years. Imagine someone new to the company. Wouldn’t recommend EVER AGAIN.
Hi Jake, We’re sorry to hear that we were… Read more
Absolutely horrible company - they ask for insane amounts of information to prove that you have enough income to support the loan, which is fair. And then they decline you after you give them all your personal information and private data with zero explanation. Screw you Jacaranda, you're the same as everyone else Show details
Hi Aubrey, I’m sorry to hear you were… Read more
Recent reviews
Jacaranda finance was easy to apply for, easy to navigate and everything happened so quickly. It has taken the pressure off my shoulders for my upcoming holiday to Bali. Funds were in my account within seconds of signing my contract. Show details · 1
I found the application process very easy to complete. Fast and prompt responses from the company and they will really try and help out the customer. No judgement, I found it to be a positive experience. Highly recommend this company for anyone needing finance for anything. Show reply
Exactly what getting a loan should be, i had the money i asked for within less than twenty four hours from application to money in the bank. Quick efficient and no fuss. Show details · 1
My experience with Jacaranda is absolutely amazing. everything was straight forward no obligation. My money was available in no time. Will definitely recommend them to friends who need a bit of help to get ahead. Kind regards Monica. Show details · 1
I found the service fast and affective customer service rang me to finalise few questions he was polite and was able to get it all done quickly super happy with my experience. Show details · 1
Find out how Jacaranda Finance compares to other Personal Loans
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Very easy yo apply now pressure to increase beyond my means. Really happy with the whole experience. And now im way better off with reduced payments each pay. Thank you jac finance. Show reply
Submitted an application on Friday and was approved on a Sunday and funds transferred straight away. Wasn’t bombarded with phone calls everything was easy communicating through emails and submitting documents. Very good company Show reply
I had a positive experience with Jacaranda Finance. Although the process took longer than anticipated, the staff were very helpful, supportive, and kept me informed throughout. Their customer service was friendly and professional, which made the experience much easier. I would definitely recommend Jacaranda Finance to anyone looking for assistance with finance options. Show reply
The process was super fast and easy. The financial pressure I was under was immediately eased. I had the funds in my account within 60seconds of signing my documents. Responses were super fast and friendly. There were extra costs but it was all clearly Explained. I am really happy with Jacaranda and would use them again if I needed to. Show reply
⭐⭐⭐⭐⭐ A heartfelt thank you to the amazing team at Jacaranda Finance. I truly appreciated the genuine care, respect, and support shown to me throughout my experience. Every team member I interacted with made me feel valued and listened to, and it was clear they take pride in helping people and delivering excellent service. It was an absolute… Read more · 1
pleasure being assisted by such a wonderful team, from customer service to the Finalisation with the Assessor, whose kindness and authenticity shine through in the work they do. Thank you for making the process such a positive experience. I am incredibly grateful and would happily recommend Jacaranda Finance to others.
Jacaranda were great to work with. Very open communication and a very simple application process. The money was in my account within a few minutes once approved. Show details · 1
Application was quick and easy. Additional information was easy to upload. Review didnt take long to get an answer. The contract was easy to understand. No annoying calls. Would highly recommend Jacaranda Finance to others. Show details · 1
I just wanted to say a sincere thank you for all your help with my house bond loan. Being able to access the funds so quickly has taken a huge amount of stress out of moving house and made the whole process so much easier. I’m incredibly grateful for your support, professionalism and understanding throughout the process. Thank you again — it’s genuinely appreciated. Show reply
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