2,490 reviews
Jacaranda were great to work with. Very open communication and a very simple application process. The money was in my account within a few minutes once approved. Show details · 1
Application was quick and easy. Additional information was easy to upload. Review didnt take long to get an answer. The contract was easy to understand. No annoying calls. Would highly recommend Jacaranda Finance to others. Show details · 1
Reviews with attachments
Needed a lil runaround car for wife and kids to learn to drive, The Team at Jacaranda were amazing at getting the finance side sorted and once approved the funds were sent and I was able to grab the new car straight away. Show reply
This is the best financial institution which know what its means to meet a customer needs. They are customer centre that respond to your need when you provide them with fact info such as your licence and amount of money you want to loan. They respond to you on really time. Thank to Jacaranda finance for fullfling my christmas needs. Show details · 1
Jason went above and beyond to assist with our business finance. He stayed back late to finalise everything for us. Such a pleasure to deal with somebody that puts their client first. Very impressed with his work ethics and extremely happy with the quick 60 second settlement. I highly recommend Jacaranda and their team and will definitely be happy to use their services for any future business endeavours. Show details · 1
A had a great customer service experience with this product Show details · 1
Overall happy but werent told a lot of things prior to getting money Show details · 1
In-depth reviews
Scary lender – Jacaranda "reminds" newly approved applicants to leave reviews. Obviously people are happy at that stage. There are rules to what can be said here, but I believe Jacaranda are good at playing the game with reviews. Their rates and fees are astronomical. I'm talking 47.8% APR. You'd only take out a loan with them as a last resort. I was very silly… Read more
to agree to this, as I have no defaults. I do not know what possessed me to get involved with this company. So admittedly I've missed a couple of payments, due to a temporary personal issue. They immediately sent out nasty emails and started walloping me with insane fees, which were disputed. They sent further nasty emails, which were some of the least professional I've seen in my life. Their latest antics involved sending a default notice then a couple of hours later, they sent an email and text at the same time, accusing me of avoiding them. They never asked for contact in the first place. They are definitely not there to help. I found them to be quite intimidating. [Name Removed] likes to say they're a tech company. I don't think of them as a technology company. They are a company that uses trickery and entrapment every step of the way.
Sincere thanks to prompt help – Hi Jacaranda Finance, This is to express our sincere thanks for your quick and prompt help in assessing and providing me an outcome in less than an hour. When I met with a financial struggle I applied at my regular bank for a personal loan and after taking four days, they rejected my application. My friend advised me to try with Jacaranda… Read more · 1
finance because, he said I will get a quick outcome if I apply with proper documents . I applied at Jacaranda on a saturday night and Jacaranda response was very fast. I was advised to provide my bank details to verify my income. Next in half an hour time, I got an outcome that I am eligible for a loan, if I can provide my salary slips and other documents- my id etc. Sunday morning they asked to provide details about their doubts related to some financial transactions in my account and I cleared them. Monday morning, I got a confirmation of sanctioning my loan.I signed my contract in 10 minutes time and in the next minute I received my loan amount in my bank!!!! Amazing, amazing....!! Banks should be like this..Friendly approach, prompt assiatance, quick action, Fast loan outcome and quick fund transfer. I strongly recomend JACARANDA to any person who are genuine in their application with proper documents... THANK YOU SO MUCH JACARANDA FINANCE. Regards, G Raju from Victoria
No problems, easy steps – The loan was sorted out quite quickly once i had the information needed, only thing that i was not entirely happy about was that i was trying to borrow a bit more money to pay out a couple of loans, one of which was a vehicle loan, with that i was willing to offer that vehicle as security to borrow more and to get a better interest rate, i was… Read more · 1
told all i needed was the registration renewal papers to show ownership, the vehicle is not currently registered, as it is a motorbike of which i have not needed to ride for a while, and have kept it stored securely in my shed, i went to motor reg. And purchased new renewal papers which shows ownership, but was then told the bike must be registered, i currently didn't need to register the bike and do not have the spare money to do so, so did not want to spend the extra money registering something that isn't currently needed and still no guarantee that upon doing so the loan would be approved. So i could not secure the extra finance which would have been good and made repayments easier. Apart from that overall i was happy with the service given.
Positive reviews
The process was so simple and straight forward! They are very clear with exactly how much you’ll be paying, and once approved payment of the loan is in your bank within moments! Show details · 1
Getting a personal loan here was the best decision. The application was simple, rates were competitive, and the customer service was outstanding. They kept me updated the whole time and made sure I understood everything before signing. Professional, trustworthy, and efficient. 5 stars all the way. Show details · 1
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Very helpful and thorough, they were able to take my circumstances into consideration and work with me, not against me, to help me with a great outcome! I’m very happy with the services received! Show details · 1
Negative reviews
Rude staff member. Rohini you are not king/queen!! . It is very evident in your aggressive responses that you do not understand the meaning of customer service. There is no need to retaliate when a customer is simply trying to find an answer.
We're sorry to hear about your recent… Read more
I’ve had 2 loans over 2 years. 100% payment record for both. Even had a massive pay increase. But apparently they are some transfers from one account to another that just don’t make sense. So now I can’t even get a redraw. It’s absolutely disgusting. Won’t ever be getting another loan with them again. If that’s how they treat someone who’s had a… Read more
loan with 100% payment record for two years. Imagine someone new to the company. Wouldn’t recommend EVER AGAIN.
Hi Jake, We’re sorry to hear that we were… Read more
Absolutely horrible company - they ask for insane amounts of information to prove that you have enough income to support the loan, which is fair. And then they decline you after you give them all your personal information and private data with zero explanation. Screw you Jacaranda, you're the same as everyone else Show details
Hi Aubrey, I’m sorry to hear you were… Read more
Recent reviews
I just wanted to say a sincere thank you for all your help with my house bond loan. Being able to access the funds so quickly has taken a huge amount of stress out of moving house and made the whole process so much easier. I’m incredibly grateful for your support, professionalism and understanding throughout the process. Thank you again — it’s genuinely appreciated. Show reply
It was such a quick & easy process for me . I received my loan so fast it was an amazing experience with Jacaranda, highly recommend. The customer service was outstanding they kept me in the loop throughout the process. Show details · 1
I have only great things to say about my experience with Jacaranda, people I dealt with were very accommodating, timeframe was very quick and system easy to use Meryl Show details · 1
Good morning, I was nervous using Jacaranda for the first time, but the whole process was smooth. The quick responses and helpful staff made it a great experience. I’d definitely use Jacaranda again and would happily recommend them to others. Show details · 1
Jacaranda Finance were great from beginning to end to deal with . I got a response the same day and once I signed the contract the money was in my account within the hour. Show details · 1
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It was suggested to me send an application to jacaranda. I did within 12 hours I was advised excellent communication and correspondence u are approved . All within 7 days I was approved by jacaranda and in the new vehicle . Overall great service very helpful and sorting everything so quickly and efficiently. Highly recommended to all they were great with everything . Thanks jacaranda Show reply
Easy application process with decent reply times. Did get asked for more information to be provided, however again was a quick and easy process. Also offered to consolidate other loan which also gave me extra weekly $$ due to lower repayments overall. Very happy with this service Show details · 1
I had a great experience with Jacaranda Finance. Their team was fast, efficient, and very friendly throughout the entire process. Everything was handled smoothly and professionally, which made things really easy and stress-free for me. I’m very happy with their service and would highly recommend them to anyone looking for reliable financial support. Show details · 1
Quick and easy loan process, clear communication, and funds received without any stress.I highly recommend this company to anyone needing a loan and their repayment are very reasonable. Show details · 1
I had a really positive experience with Jacaranda Finance. The application process was quick, simple, and easy to understand, with clear communication every step of the way. Approval was fast, and the funds were available sooner than expected, which made a big difference when I needed it most. What stood out to me was the transparency,there were… Read more · 1
no hidden surprises, and everything was explained upfront. The customer service team was also friendly, helpful, and responsive whenever I had questions.
Overall, Jacaranda Finance made what can often be a stressful process feel smooth and straightforward. I’d definitely recommend them to anyone looking for a reliable and efficient lending ser
Thanks to Ryan and the team for helping me with the purchase of my new car, from the stat to end it was made easy with your processes. I highly recommend using jacaranda for future financial help. Thanks Matthew Show details · 1
The loan application process was straightforward and easy from start to finish. Everything was clearly explained, communication was prompt, and the whole experience was smooth and stress-free. I would happily recommend the service. Show details · 1
I wasn't sure if I could get a loan but it was easy and once I gave everything they wanted I got the money literally within seconds. I will definitely let people know about Jacaranda Finance. Show details · 1
Extra Information
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Dear Blockman, Thank you for sharing your… Read more (+3 replies)