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Jacaranda Finance

Jacaranda Finance

4.7 from 1,176 reviews

Reviews

4.7

1,176 reviews
5
(948)
4
(175)
3
(24)
2
(4)
1
(25)
  • Transparency
    4.7 (310)
  • Customer Service
    4.8 (363)
  • Loan TypeFixed Rate (196) · Line of Credit (47) · Variable Rate (20) · Split (1)
  • Application Process
    4.8 (364)
  • Timeliness
    4.8 (356)
  • Loan Term1.435 years (162)
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Maggie

MaggieSouth East Queensland, QLD

  • 3 reviews

Easy peasy application

published

Jacaranda’s Customer service was prompt and helpful,communicating both by email and text so I didn’t miss anything and that they were available on a weekend was great.The application process was straightforward and the loan rate given was fair with reasonable repayments and time to repay. Would recommend:)

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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The reviewer stated that an incentive was offered for this review

Cassie

CassieCentral, SA

  • 2 reviews
  • 1 like

Awsome service

published

Awsome service very prompt from applying to money in my account was less than 24hrs and on a weekend at that highly recommend Took the worry out of a bad situation

Transparency
Customer Service
Application Process
Timeliness
Loan Start DateAugust 2020
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Excellent service

published

Excellent customer service everything was explained well in the sms and emails I'm very satisfied with the experience. I had no unexpected cost or issues with the loan. I'm very happy with every thing.

Transparency
Customer Service
Loan TypeFixed Rate

The reviewer stated that an incentive was offered for this review

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Tony

TonySydney, NSW

  • 2 reviews

Awesome and fast!

published

Jacaranda Loans was quick and easy. The online application was very smooth and user friendly! I was updated at every stage and even when the contract was sent, a follow call was made to me almost real time! Had the funds in seconds after accepting the contract and I could maintain my loan and repayment all via the online portal. Would recommend to anyone, will be using their service again

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
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The reviewer stated that an incentive was offered for this review

Good service, speedy response

published

All up front and clear In terms of communication. Quick response to initial enquiry and well handled. Rates seem reasonable for what’s offered. Would recommend for people who need this service.

Transparency
Customer Service

Great service, and fast.

published

Highly recommend this service to anyone looking for a short term loan Received cash instantly after being approved, will use this service again highly highly recommend to anyone looking for loan.

Transparency
Customer Service
Loan TypeVariable Rate

The reviewer stated that an incentive was offered for this review

perfect

published

Very professional and very easy to apply to for a loan 100% trustworthy highly recommend to use the service once again thank you very much. Jacaranda loan for help and your support

Transparency
Customer Service
Application Process
Timeliness
Loan TypeLine of Credit
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bundysmum

bundysmumBombala

  • 13 reviews
  • 8 likes

Make sure you read the fine print

published

I applied to this company in the hope of getting a loan to pay a large vet bill. I did not complete the application because I became worried about the privacy implications. I then received an e-mail telling me my incomplete application had been unsucessful. They did not give a reason. Imagine my surprise when only minutes later a received an e-mail from a 3rd party I had no business with offering to go ahead with the loan if I completed an application by 4.30 in the afternoon. I complained to the company and guess what? You give them permission to pass on all your details to 3rd parties when you sign up to this. If you are happy to have your information shared with strangers go ahead, but to me this is at the least unethical behaviour,

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Customer Service
Application Process
Timeliness
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Tim

TimQueensland

Customer service

published

Fast online awesome customer service quick response to the application funds were in the bank straight away very satisfied with all customer service easy online application very happy with the end result

Transparency
Customer Service
Application Process
Timeliness
Loan TypeLine of Credit
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The reviewer stated that an incentive was offered for this review

Personal Loans

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Michael

MichaelSydney, NSW

Worst deceiver and misleading. Not genuine !!

published

They say that they will lend a loan after submitting a so called online application but, after the submission they reject straightaway. Also they have collected our personal informations and have sent the informations to other dodgy companies who are texting and emailing further to apply with them and this process may go on .. If they refuse my application straightaway then why would they sell my personal informations to other places? Whatever they say in their website is different to what they do after submitting the forms and bank statements. Beware!!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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Grant L.

Grant L.Central Queensland, QLD

This nightmare has not ended

published

Customer service non existent and rude when finally speaking to someone. I have had to cancel direct debits as they started taking monies from different account unauthorized. Truly got screwed with the amount of money they actually gave me.
I believe the got the worst interest rate.
I would never have got the loan if I knew how dishonest and sneaky this company is. Please read your contract and avoid these vulchars.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateApril 2019
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Reuben

Reuben

  • 2 reviews

REVIEW

published

Customer service was quite good. Loans are funded fast. However, ( like all loan companies) no matter what you borrow you will pay back twice the amount that was borrowed. Cheers.

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Application Process
Timeliness
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The reviewer stated that an incentive was offered for this review

pathetic

published

Pathetic company recomended by the pathetic Clearscore credit app which said i had a good credit score dont waste your time with them at all they are a joke like the clearscore app.

Transparency
Customer Service
Application Process
Timeliness
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Liza

LizaGreater Melbourne (Metropolitan), VIC

Very happy with Jacaranda

published

Jacaranda has always been one of my favourite lenders. I find them very down to earth and helpful and they’re the only ones I’ve used that offer a consolidation loan to help me out

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
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Esmond  Lucas

Esmond LucasGreater Melbourne (Outer), VIC

  • 7 reviews
  • 7 likes
  • Verified customer

Financial Planning Goals

published
Transparency
Customer Service
Personal Loans

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Gone Garmin

Gone GarminBongaree, Queensland

  • 3 reviews

Hopeless during COVID 19

published

All I wanted was a short term $650.00 loan to help me out with Rego and electricity until I get my $750.00 stimulus payment in July as my housemate was admitted to hospital a week ago ....no where at any stage did I get the chance to explain this and was just fobbed off ....very poor ..

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Customer Service
Application Process
Timeliness
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Happy bottowerr

Happy bottowerrSydney, NSW

Pleasurable process.

published

Has been a pleasure to deal with Jacaranda. Everything was clear and concise and efficient. Rates are great when compared to competitors. Each step was clearly explained and plenty of opportunities to call if you didn’ t understand anything

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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The reviewer stated that an incentive was offered for this review

Unhappy camper

Unhappy camperMurray Region, NSW

Very Uncooperative during the pandemic

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateAugust 2019
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Mandy

MandyCentral Highlands and Goldfields, VIC

Excellent service

published

Excellent, very satisfied & can't believe how quick I was able to get the money. Really helped me out when I needed it which I greatly appreciate. Would highly recommend to anyone who is looking for a loan.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeLine of Credit
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The reviewer stated that an incentive was offered for this review

Rumi

Rumi

  • 2 reviews

Did not realise how much extra I was getting charged

published

It was great to have approval for the loan quickly when I needed emergency funds for my fathers funeral how it was not until months after when I sat down to calculate how long it would take to pay and realise how much extra I was being charged. It was a shock to me although the money was of assistance at the tome the added expense is not worth it. Paying this off and I will be wise not to borrow from them in the future

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateSeptember 2019
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Questions & Answers

TOM

TOMasked

Need to know if ive been approved

No answers
francis fountain

francis fountainasked

how to make extra payments

No answers
francis fountain

francis fountainasked

how to make xtra payments

No answers

Get an answer from our members and Jacaranda Finance representatives

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