3,138 reviews
Be aware of this company they will rib you off the company is dishonest…. I asked on the 10 th of March for FULL amount owing on my account and it was $5002:75 the next direct payment was due 16 th of March $113.. so when I went to pay and completely pay off the debt I was still owing Plenti $5002:75 they never deducted the last payment off from the capital and the loan was intrest free!!! So be aware the company is dishonest Show details
PLENTI DISAPPOINTING: - I recently attempted to purchase a vehicle through the Tesla app using Plenti for a business loan. Our family business has been trading successfully since 1983, however we recently updated the internal ownership structure which resulted in the business being re-registered for GST under the same trading name. While… Read more
technically a “new” registration, it is simply a continuation of a long-established and financially stable business. This is not uncommon and could have been easily validated online let alone offered accountant assistance.
Financially, the application presented very low risk. The company applying for the loan maintains around $45,000 in cash reserves, and we intended to contribute a $20,000 deposit toward the vehicle. In addition, we have over $3 million conservatively in property equity, other assets, and the vehicle itself as security. I also held executive roles and operate another company that generates a minimum cash flow of approximately $20,000 per month, working three days per week. We were also prepared to provide two Director’s Guarantees. Supporting documentation from our accountant confirming assets, valuations and financial standing was available.
While the staff member I dealt with was polite, the process demonstrated very little flexibility or commercial judgement. There is so much evidence on me online and our family business. I requested that the matter be escalated to a manager so we could discuss the circumstances and supporting documentation. Unfortunately, this did not occur. Instead of a call from a manager, I simply received another response from the same representative declining the request without further discussion.
Given the financial position presented, the lack of willingness to escalate or apply practical business judgement was disappointing. As a result, I chose to take the financing elsewhere.
After speaking with another broker (not Plenti), I was presented with several alternative lenders offering more competitive options — including rates more than 1.5% cheaper. In the current cost-of-living environment, that difference is significant and worth considering.
While the integration with the Tesla app may offer convenience, buyers should weigh up whether that convenience justifies the additional cost. In my case, the numbers clearly favoured alternative “green loan” options available through other banks and lenders.
In the end, whilst I understand policies given the lack of engagement on the matter, I quite literally took my business elsewhere. Not even a follow up call from manager as requested raises red flags on accountability and customer experience - what support you would get moving forward with them with no escalation protocols like other financial institutions. - Buyer Beware. :)
Would rate -5 stars if I could. Completely misleading and all false advertising. They repeatedly say and shout no exit or early repayment fees. Which is weird because they want $3200 from me to do exactly that. No set up fees? Oh they charged a massive broker fee that they didn’t disclose and hid until contract time. Had the loan for $40,000 for 5… Read more
months and have paid $6000 back so far, payout fee today was over $41,000 - What the actual F**K. Avoid, avoid, avoid.
Reviews with attachments
Happy With Plenti Loan Process – Applying for a Plenti Personal Loan is very straight forward online. It was important for me to have all my relevant information ready before starting the loan application. Once I had completed the application, Plenti emailed me and kept me informed of any further information required and everything could be emailed. I did appreciate being able… Read more · 2
to speak to staff over the phone whenever I had a question or needed help. I am happy to recommend Plenti if someone is needing to apply for a loan.
Quick & Easy, good customer service but not flexible with payment frequency & date – Quick & Easy, good customer service but 1 star off for not being able to choose what frequency or day you want your direct debit to come out, they have a set monthly date no ifs or buts about it. Show details
Easy to work with – Helped to obtain my solar system. The money we save on electricity will easily paynoff this loan in the required time frame if not sooner. Would not hesitate to recommend. Show details
Very handy! However – Interest rate advertised was 4.5% per anum but I ended up being offered 6.3%. I was a bit disappointed but I took it anyway. Also think that the additional fees approx $300 were overpriced compared to other banks. Show details · 1
Very misleading and false advertising. Deceptive conduct that will be reported to Ombudsman. Advertise 5.99% I have excellent credit rating They sent me an application for double this rate.
Hi Van, We’re sorry to hear about your experience and… Read more
Positive reviews
A Plenti loan was so easy to apply for - simple, quick and seamless. When I had any questions and called Plenti their staff were knowledgeable, helpful and courteous. Plenti are a pleasure to deal with. I would absolutely recommend them.
Such a positive experience throughout the entire life of my loan. From the moment I first applied, the process was clear, supportive, and handled with genuine care. Every interaction—whether checking in along the way or finalising the payout—was met with professionalism, friendliness, and helpful guidance. I truly appreciated how smooth and… Read more
stress free the journey was from beginning to end. Thank you for making the whole experience easy, reassuring, and consistently customer focused.
Awesome we really needed the extra to get our patio done we have had a problems trying to get it done now we are able to thanks to plenti we are able to finish our home. Show details
Negative reviews
Beware these guys don't play nice if you miss a payment even if it's not your fault . I have two accounts my main account and the other for paying bills my payment to plenti is automatically transferred across before the due date from one account to another . However on 2 occasions plenti says it hasn't been able to access which is rubbish . This… Read more
time was horrendous they wanted to charge me 50 dollars because they say it wasn't their on the first or second attempt . I offered to show them a screen shot of when the money transferred over which was five days before the due date but the Plenti gatekeepers weren't interested in proof they said because this was the second time I was late they would not wave the fee . After pleading my innocence for God knows how long on the phone they waived the fee but said this is the last time they'll do that . They blame the bank and told me to change banks the bank blamed Plenti for a clitch in their system. Whatever went wrong i was the innocent victim and could prove the money was in the account but the Plenti gatekeepers say next time 50 bucks is your fine. So be aware people if you deal with these Money grabbers innocent or not you will pay up . Should be illegal.
Hi Steve, We’re truly sorry for the stress and time you… Read more (+1 reply)
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I'm doing this because people should know about this company...I should have taken this further but didn't click straight away. We got a l Ioan for PV cells...at 0 % interest...total b..llsh..t it was $100 pm repayment and $40 pm admin charge which works out 40% ridiculous we paid it outright once we clicked.. I would not recommend these cowboys. Show details
Hi Kath, Thank you for sharing your feedback. We’re sorry… Read more (+1 reply)
A fiasco. Not a company I would normally do business with. They are administering the government solar grant. Their system imagined that because I am retired I would have a statement of income from a government office named Centrelink. Then there was a fiasco because the terms of the offer differed in different documents, and it took a formal complaint to resolve. The interest rate - 0 - is just fine. A company to be avoided Show details
Hi Phil, Thank you for sharing your feedback. We’re very… Read more
Recent reviews
Absolutely garbage lending provider, BE WARNED. I took out a Home Improvement loan with Plenti 2 weeks ago. Barely a couple of days after the initial repayment they have already begun jacking the variable rate on my loan. The rate is substantially higgher than their advertised rate. Their response was a genereic copy and paste response of… Read more
"Any interest rates displayed on any communication you may have received are for marketing only and the interest rate you have received is the one applicable for you as it is based on your own individual circumstances." An absolute joke of a company to deal with, will never deal with them again and will do my upmost to not recommend them to anyone
Hi Anth, Thank you for taking the time to share your… Read more
I find this company both unprofessional and to be honest just hopeless i have tried to contact them on many occasions with no avail either by phone or by email . My concern is why us ut when I make a payment direct debit by the way they still charge me the fees n interest but remove my payment three to four days later . Which in turn makes me pay… Read more
interest on the higher amount n not the amount less my monthly payment. Just seems down right like a rip off . I will be going to the afca with this as it has happened on numerous accocassion before but with no contact at all from the do called we care attitude I can actually say I will never never ever use this company ever again.
Hi Mark S, We are really sorry to hear about your… Read more (+1 reply)
I can't understand the good reviews this mob have received. As a loan company they are terrible but on the good side they've turned incompetence into an art form. They were given the administrative task of overseeing loans from the WA Battery Rebates Scheme which, obviously, is underwritten by the WA State government. Quite frankly they couldn't… Read more
organise a p..ss-up in a brewery and their internal communications are non-existent. They should change their name to: 'Left Hand/Right Hand'.
Hi K Randle, Thank you for your feedback. We’re sorry to… Read more
Wish I could give negative star. With high net pay of more than 160k , it is absurd for them to decline a personal loan of 32k. No reasons given. My credit score was close to 800. Its more about consolidating my existing personal loan. Very disappointed and I will definitely not recommend them to anyone looking for a personal loan. If you decide to go with them, then its a gamble. Show details
Hi Guna, Thank you for sharing your feedback with us.… Read more
Plenti have good customer service and web interface but the devil is definitely in the details with this group. Firstly high interest rates but the worst part is plenti purposefully change their interest right before taking payment and charge their interest right before any extra payments are made in their accounting. Other loans just charge… Read more
interest on the month every month. I think this practice is deceitful done to squeeze extra money from the lender.
Hi John, Thank you for taking the time to share your… Read more
Absolutely disappointed with NAB and their partner PLENTI. Applied for a simple $30K car loan despite being a loyal NAB customer with home loan, business and savings accounts, full-time job, and excellent credit history. PLENTI rejected my application overnight without asking for a single document or clarification – yet still did a hard credit… Read more
check. When I called, NAB pushed me to PLENTI, and PLENTI gave no explanation at all. I got approved for the same loan within 24 hours elsewhere. Strict warning: Avoid NAB/PLENTI for car loans – total waste of time and damage to your credit report!
Hi Vikram, Thank you for sharing your feedback. We’re… Read more
Highly Recommended Great customer service. I am happy with my personal loan and the benefits it includes. I would recommend Plenti Personal Loan they were very helpful. The team was amazing and the service was fast. Thanks to everyone at Plenti for your friendly support.
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Recently required some funds to purchase a classic car that had presented itself for sale. I didn't have the time to sell any cars from my collection to finance this new purchase. I decided to apply for a personnel loan with Plenti to secure this new classic car and was approved and money in my account within 48 hours. Thanks Plenti for a fast and hassle-free experience. Highly recommended. Show details
Quick and easy application and turn around time! I had had a loan with RateSetter approximately 10 years ago and the experience with a p2p lender was fantastic! Fast forward, I found that RateSetter was now Plenti, so I gave it another go for a small personal loan. My credit score is average at the moment due to the impact of bills for health… Read more
reasons. I was sceptical because I'd been rejected by so many other lenders. Then I rediscovered p2p loans, specifically with PLENTI. Application and approval all in the same hour! I'm so thrilled for the support to get my financial business in order with their help!
Customer service is very helpful and attentive. They following up your request as long as you give everything they need to process your application quickly. And they competitive with the interest rates as well. Show details
I ask that this reaches your CEO and leadership team, because every application carries a human story. Mine is a reminder that lending decisions measure more than risk, they measure how you honour the trust people give you. Behind the algorithms are customers like me: meticulous, loyal, and quietly doing everything right. I hope my experience… Read more
prompts a question inside your organisation: how do you protect the trust of the customers who never make noise until the day they are hurt?
I don’t need an apology email template. I just need to know this lands somewhere that still feels.
P.S. I had hoped to be seen for my constancy, not discovered only when my trust frayed.
Hi Mirela, Thank you for taking the time to share this… Read more
AGE DISCRIMINATION OF SENIORS ! I would give a ZERO Or Negative Rating to Plenti, if I was able to and here is the reason. Recently I applied for a $12,000 loan through a solar installation company. The loan period of 84 months would allow the solar credits to more than offset the monthly loan repayments to Plenti so that I am not out-of-pocket on… Read more
a monthly basis. Over days, I had provided Plenti with my financial documentation but they kept requesting more financials eg. evidence of fortnightly payments from my superannuation fund, 12 months bank statements showing my bank interest income & rental income and Plenti even requested a copy of my ATO 2024 full assessment return with details of all my income sources & claims. My residential home has been paid off more than 20 years ago and I also own a fully paid off apartment. I do not have any outstanding loans or debts and have two credit cards with a total credit limit of $39,000 and yet Plenti would not approve my $12,000 application - how ridiculous is that !! I requested a review by Plenti and they rejected my application a 2nd time without giving any reasons. On pressing Plenti for an explanation, they stated in writing that they "do not have any obligations to reveal the reasons for their credit assessment". Even with an excellent credit rating of 1,000 points out of 1,000 by credit agency Illion, I was unable to get a $12,000 loan from Plenti. The only reason I can think of for my loan rejection by Plenti is because of my age of 69 years old. BE HONEST & COME CLEAN PLENTI, THAT YOU HAVE A HIDDEN DISCRIMINATION AGAINST SENIORS THAT YOU WOULD NOT ADMIT PUBLICLY !
Hi Aldrin, Thank you for taking the time to share your… Read more
Quick fast and easy service omg I couldn't believe it when it came back approved , nice low interest rates , this has made me breath again thank thank you so very much you just made my life livable again
Went for a second loan and it was easier than the first time. They had. All my fetails on file. Within 15 minutes of submitting my application the funds were in my account. I highly recommend this company. Sincerely! Show details
I applied for a personal loan with a competitive rate ,they were quick to approve the loan ,and advised me of it by email and text and rang me the next day , and quick to have the money in my bank account .Fantastic customer service throughout the whole transaction. Thanks Show details
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Hi Kate, Thank you for taking the time to share your… Read more (+1 reply)