MoneyPlace

From my initial call to the contact process, it was quite easy. Staff were very helpful and prompt. I would recommend Moneyplace to anyone interested in getting a loan. Show details

I write this review simply from the perspective of customer service for prospective customers. I have unusual circumstances which should give me a low rate if they weren't impossible to communicate through the application forms. Since MoneyPlace seemed to be offering low rates I thought they might be worth more effort but the emailed rate came… Read more

through higher than I expected (doesn't it always?). Not deterred I rang in just to clarify the process and to evaluate how flexible and consultative they were. The lady I got was stiff and imperious while maintaining a facile politeness and by giving lengthy irrelevant replies made the conversation slow. I started feeling blocked and got the impression she was defending against the expectation of attacks as she kept stating policy positions which were entirely expected but what I really wanted was an understanding of process. Repeated attempts in warm and relaxed tones to actually get a response to the real question just got repetition of her previous content. MoneyPlace seem defensive with new customers and really need a Christmas Holiday. It doesn't inspire confidence in their service as they seem to be in a bad place so I gave up.

Customer Service goes above and beyond - even after the contract has gone through – MoneyPlace is the place to go if you are on the look for a Personal Loan. The process was very straight-forward and simple.. but what really impresses me is the fact that after the money has been organised and my payments have been frequently deducted from my bank account - the customer service does not stop there.... I dealt with Gemma, and she… Read more

was lovely and very polite and understanding of my circumstances. In a nutshell, i wanted to change the day that my payments get deducted from a Tuesday to a Friday.. to which she explained to me that i needed to complete 2 more weekly payments before that can be organised as i needed to make a minimum of 4 payments per month... She was very nice and she made me feel like i was in control of what was happening as opposed to her just telling me what i can and cannot do.. it is this sort of approach that i and many other customers would very much appreciate... and after she told me that, she asked me if i was happy with the arrangement that she proposed and she handed the decision back to me... to which i had agreed - but not before throwing in yet another request to change the frequency of my payments from weekly to fortnightly... to which then Gemma actioned immediately! Now that is what you call the best Customer Service.... And this was all completely digitally and through email too.. as i did not have time to call up MoneyPlace and need to wait on the phone... their response wait time is rather impressive too.. as many other places take up to 2 business days to get back to you... but Gemma.. She had my back.. So thank You Gemma :)

I am so happy I went through Moneyplace for my loan , they are efficient, professional and communication was very clear. I would recommend this company to anyone . Show details

My mortgage broker advised me to go through MoneyPlace for a personal loan to support the sale of my property. It was very easy and seamless. I am yet to have my first financial interaction ie repaying the loan. so I will have to see how that goes. Show details

I'm really happy and satisfied with the customer service for helping me out. I would especially like to thank Brent for helping me through the right channels. And in this dire time, Moneyplace was the only answer. I'd like to thank all who were involved in helping me out. I would recommend this is better than the banks.Cheers.

Extremely unprofessional, judgemental and discriminatory toward me all because I save money in cash instead of holding it in the bank. Was denied a 20k loan while having 20k cash saved, own my home, cars and all assets, no open loans, no credit cards, no children or dependents, have never missed a repayment on a loan in the past or have anything… Read more

negative against my name what so ever, while earning in excess of 125k a year. All of which was not enough to receive a loan with $86/week in repayments. Will never recommend this company or have them change my opinion of them now after the way they handled this. To me it sounds like there was something very personal happening in the background because you couldn’t of had a better loanee then myself and the entirety of the loan would of been paid back within the yeah.

Perfect credit score and salary on my side. They advertise one rate. Offers another. Phone support advised that was all they could offer and that was it, despite advising during the application process that the figure was indicative until info supplied. Show details

Outdated and behind the rest – Their use of automated services is subpar and customer service is horrendous. Perhaps invest in providing effective services outside the 9/5pm period and catching up with modern financial institutions.

Quick, Easy and Good Rates We used a trusted money broker rather than the internet, and they recommended MoneyPlace. The process to request the personal load was quick, clear what our cost of loan would be, and the rates for the loan were competitive. So no downsides to be honest.

MoneyPlace were quick and easy to deal with. Their interest rates were a lot lower than I expected and the money appeared fairly quickly once the loan was approved. Thank you, you took the stress out of applying. Show details

Had a great experience with MoneyPlace for a personal loan. The application process was quick and the assessment was handled professionally and efficiently. I really appreciated the clear communication—all the details were laid out simply. Excellent service from start to finish. Highly recommended if you want a seamless lending process!

I found money place one of the most professional financial products providers I have dealt with They understood my requirements and provided a timely solution to my needs I would definitely use money place in the future Show details

Very fast and very easy to deal with , no messing about like the big banks , and coupled with the best broker sam smith i have dealt with to date , highly recommend Show details

Great assistance to secure finance in a very short amount of time. One phone call after submitting information and same day approval and funds available. Highly recommend.

Had a great experience. All done online and once approved money was quicly in my account. Interest rate was better than my bank and no penalty for early payments. Unlike my bank. Show details

I got a personal loan with Money Place. I done it all online ,the customer service is great and fast to respond , the rate was good and money was in my bank quickly, there were no hidden costs and can view all the loan details easily. Show details

I had a fantastic experience with MoneyPlace. The application process was simple, fully online, and incredibly quick. I was impressed by how fast everything moved, and the funds were in my account sooner than expected. The staff were professional, friendly, and genuinely supportive throughout the process, making everything stress-free. Highly recommend to anyone looking for an easy and reliable loan experience. Show details

The customer service I received was very professional. Everything was explained straight forward and easy to understand. I was kept up to date with what was needed and was responded to without delay.

Thank you MoneyPlace for accepting my loan for my course that I’m currently enjoying right now. Online customer service were really helpful and I’m very satisfied.

Really impressed with the MoneyPlace team. They offered a highly competitive rate and the whole process was extremely smooth, with the funds received within 2 working days. Show details

I used a broker and he helped me find the best loan/rate possible and that was with MoneyPlace. MoneyPlace have an Australian Credit Licence (ACL) number, so they are a legit lenders. All the deets … loan terms and conditions, including interest rates, fees and repayment schedules were clearly explained to me. I have called Customer Service once… Read more

[to change the account my payment is deducted from] and the support team were friendly and helpful ... and my call was answered straight away! Had to jump through a few hoops, but overall very quick and efficient service. Would recommend Money Place for a personal loan.

Will definitely use moneyplace again. The process was quick, simple to navigate, happy with the low interest rate and once approved the money was in my bank account within a couple of hours.