Reviewer Photos & Videos
over priced postage
I have bought several items from all bids and the items themselves were as described so I have no problem in this area. I do have a problem with exceptional high postage costs on there items, it often feels like a random number has been thrown out there and no actual calculations have been considered, for example a toy train carriage currently for sale on Allbids will cost $103.62 to be posted to me in South Australia, this item is only 36cm long and I would guess no more than 800gm in weight so why so expensive. I can get 10kg of paint deliver...ed to me from Vic for only $44 and the examples go on and on, there is no combined postage discount offered unless you contact them and ask for one and even then it is not really much of a discount. Yes you can organise your own freight if you like but I don't think I should have to considering the amount of items they process every week and the fact that they are a major company other auction houses provide much better postage costs and offer up front combined post discounts, it would be beneficial for Allbids to look into there postage costs and update the process.
As a professional executor of an estate with responsibility for liquidating a variety of household items, we engaged ALLBIDS for assistance. ALLBIDS provided a seamless, efficient process from reviewing the items to the sale. Angus and his team attended the property to review, catalogue and photographed all the items which were listed on the ALLBIDS website. The items were taken from the property to enable me to facilitate the sale of the property. ALLBIDS managed the presale inspection, the sale, the receipt of payments and the collection ...of items by the buyers. A few days after the conclusion of the auction I was provided a detailed report. I found Angus and his team to be most helpful, reliable, respectful and honest. I highly recommend the ALLBIDS, without hesitation.
What could be easier.
Just so easy and seamless. Their processes are open and transparent. They are an auction house. Abide by 'buyer beware', follow the guidelines, do your research, don't get carried away and you will have a great experience.
Beware online vehicle description - "Viewing recommended" is Allbids disclaimer for any major defects
Hello Rob E. I know I'll get quickly silenced again by Allbids on this review as they've already stated their position on this. What I want from this review is for other buyers to be aware what they're getting into when they bid on an online vehicle auction without first viewing a vehicle. This might seem like a no-brainer to most people but I honestly believed that I had some consumer rights if a vehicle was not "as described" or if I believed it had been misrepresented. However I have since been advised by Allbids hat I don't have any rights...as the description mentioned "Viewing recommended". Bidding at an online auction that ends late at night to me lends itself toward trusting the auction house to do the right thing and as a local with some fairly good history with Allbids took into account the trust I had for them when I bid on this vehicle. So on this occasion as much as I might agree that a viewing is always best practice (since a viewing would be impossible this late in the day) I also determined that I trusted Allbids' as a local business and therefore trusted the vehicle description and the photos posted, at least to the point where any "major" defects were unimaginable. The vehicle description stated it was a project vehicle, it needed work to complete, some rust etc. In general my impression of the vehicle from the photos and description was that the project vehicle was well on the way to completion, with plenty of positive comments referencing the fresh paintjob, freshly reupholstered interior, expensive after-market wheels etc. What was disappointing was that major defects were left out of the description, specifically the extent of the rust in the (almost non-existent) vehicle floor. This major defect was not specifically mentioned or photographed.. Yes, I know I should have inspected the vehicle prior to bidding and that is partly what this warning review is about. The 2nd point I would like to make is this - According to the ACCC - "It makes no difference whether the business intended to mislead you or not. If the overall impression left by a business’s advertisement, promotion, quotation, statement or other representation creates a misleading impression in your mind—such as to the price, value or the quality of any goods and services—then the behaviour is likely to breach the law." After winning the online auction and rushing down to view my dream project car I was devastated to see the underneath of the vehicle was completely rusted out and had been badly repaired. I wrote to the Manager several emails expressing my disappointment and wanted to back out of the purchase however I was met with fairly hostile responses which pointed out the legalities of the Allbids T&C's and demanding payment otherwise Legal action would ensue. Not wishing to get into a legal battle with Allbids where I felt they would simply rely on their T&C's and therefore I would lose I reluctantly paid for the vehicle but clearly stated that I was not happy with the outcome. I have no intention of putting this business down but I do believe they are at least partly responsible for misrepresenting the vehicle by focusing the description and photos on the good points and playing down the negatives such as the very obvious extent of the rust to the underside of the vehicle ( not shown in photos or specifically mentioned in description). Once again I would have expected a professional business like Allbids to take some responsibility for misrepresenting this vehicle and should have discussed the issue with me professionally. I requested a meeting with the Manager (Ben H) and my request was declined. When I complained I may have been a bidder who could be threatened with legal action and forced to pay but now I'm a fully paid customer I believe I should be heard and a more professional response to be in order.
Great to deal with, perfect description on item .awesome positive staff
I've bought many items from allbids..I've been happy with all my purchases .The staff were very professional and organised .Great to deal with.
Poor Website Information
Checked the website in the ‘contact’ section in order to go into the warehouse to check out a 2009 model and some older cars.
The information outlined more than once, that the warehouse was open to the public to view the range of goods, during business hours. We expected this, Because other auction places operate in terms of buyers being able to view the cars
When we arrived we were informed that an appointment was required to view Classic cars;
And this was pointed out somewhere in the website pages in small print. We asked why the 2009 ...
Overpriced item and missing parts
I have bought a charcoal grill from the auction. The advertised condition was new and it has arrived in a box like it was a new item but it had missing parts If comparing with the product images they have advertised. Also, when you buy the item from the auction, you expect the price to be lower then in the regular store as the auction does nor give you any warranty or return options. Based on the positive reviews, i have trusted them with the price which I regret. The total amount I have paid was almost $190 and the exact same product could be purchased from the new store for $130.
Do not trust their prices or the product pictures!
Thank you for a Divine Sale
Dear AllBids Team,
Thank you for another successful Auction, to your devotion on Customer
Service, rapport, General Inquiry handling and Assistance.
Please keep up your Great Service.
Great to deal with!
ALLBIDS has been and always been a pleasure to deal with this very professional auction house - thank you once again. Ross E. Smith, OAM, JP - Canberra
Great staff and on-site service
The AllBids staff are very friendly and helpful. I have never had any issues with anything purchased from AllBids itself. Second-hand items are usually well described and often tested - you can get some great bargains. My issue is with the sellers that are using AllBids like eBay. I have seen many of these new, third party seller items sell for MUCH MORE than they are available on other sites. This is not AllBids fault, it is the buyers. Use your computer and research BEFORE bidding people!
AllBids: Reliable, safe and inspires confidence
I purchased an old French dining table and a pair of antique chairs from AllBids for about $4,000. I found the staff at the Fyshwick showroom to be very helpful and the whole process to be reassuring and inspiring of confidence. This was supported by a very professional website that ran the auction in real-time. Many thanks to the AllBids team in Fyshwick.
Excellent high quality service
The items I bid on were exactly as described and I have never had a problem picking up my articles.
This service is fantastic, no complaints, easy to bid and pick up your items. I have been using this website for years and will continue to do so.
Good auction very pleased with out come picked car up and description of car very good friendly staff thank you
Decanters and hanging pots
Great auctions item's just as listed and in Great condition Definitely will be bidding on more lots as item's come up we need
Thanks again team
Easy process both during the online bidding and for the payment and pickup. Staff were friendly and helpful. Will use again.
Another great auction
A simple transaction by a professional business. Always the same friendly service, excellent communication. Allbids make buying items of interest to me just so easy. Many thanks for a great service
Great service would definitely recommend these guys to all my friends. Thank you, Pip
I was very happy with the staff and the service and the attitude of the whole team. Again, many thanks.
Easy to register and bid. Put in my maximum bids expecting this would end up being the purchase price, but winning bids came in way under
Can’t fault transactions
All as stated. Seamless transactions both in bidding, payment and then collection. Item was in better quality then expected. Previous items delivered arrived promptly and driver came back a second time in an attempt to deliver.
Questions & Answers
I’m worried about putting up $500 deposit
Has anyone had any trouble getting their deposit back
Sorry I cannot assist as not been in your situation! Ross E. Smith
Hi Warbo, refunding your deposit is as simple as clicking a button on your transaction history page.
This Refund Deposit button will appear when you have an unused deposit, can be clicked at any time and refund will be processed back to the card used to make the deposit immediately after you click that button.
Please note that depending on the bank, it may take up to 72 hours for the refund to appear in your statement.
The ALLBIDS Team
Is Allbids Australian owned and is it an asx listed company?
Hi - we are not big enough to be ASX listed - we are a more of a boutique offering. But yes - fully Australian owned, cheers Rob
Q1 ) Most if not all excellent reviews are from buyers. Haven't heard seller's reviews: are there any?
Q2 ) Do you handle hi-end objet d'arts, collectibles, limited editions etc ?
I sold a bed via allbids and was pretty happy.
Hi Tone, thanks for your queries, and thanks Mark for your review! Definitely a few reviews from sellers you can find above.
Yes absolutely we do handle high-end Antiques, Art and Collectables. We have experts in house who specialise in the field. You can see our past results on this link https://www.allbids.com.au/sellers/sellwithus. These are featured in our sister site Canberra Antique Auctions https://cbraa.com.au/ which showcases single owner collections, fine art and quality antiques.
Regards, the ALLBIDS team
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