Purchased a vehicle from Auto Auctions and was assisted by Matt Lloyd who was very helpful and a gentleman throughout our meeting. After agreeing on the price I left a deposit and came back a couple of days later with the balance. I then drove home and transferred the vehicle into my name the same day. When I returned to the vehicle I noticed a generator light had come on and drove home and contacted Auto Auctions (specifically Matt) he told me to bring the car in and they would fix the problem at no cost. Although it took approximately 12 day...s Matt regularly contacted me and also had Richard the workshop manager give me a call. I pickup the vehicle and test drove - all good. O waited a week before writing this review. I would like to say that I am extremely happy with the service, support and vehicle I received and would not hesitate in recommending Auto Auctions to friends and relatives. Good guys and after sales service was pretty good for second hand car dealership. Thanks Matt and Richard.
Our experience dealing with Darren at Auto Auctions Guildford was extremely good. We enquired about the Mazda 2 advertised on carsales.com, and were contacted promptly to arrange an inspection.
Darren thoroughly showed us the car and gave us time to make our final decision after a test drive.
The few things we found not quite right were noted and Darren had them fixed before pick up.
All details of the sale were well explained throughout the sale process. We were very impressed with the way Darren handled the whole process.
Thank you Darren
Went to buy a vehicle they had for sale on Carsales. Spoke to Matt told him i have CANCER and i would be coming to look at the car (cash buyer) and asked if i could take it home today 31/03 if i like it ,Matt said yes . I drove all the way here only to be told the car was sold today . Matt had my number to advise me of this but obviously never bothered. Due to my weak immune system i took a risk coming out with covid 19 but i needed a car for hospital visits. Very disappointing service from this well known company. I've purchased a new car from them a few years ago never again .
Brilliant service and car!
From beginning to end the service was amazing, I cannot thank Matt enough for his help and for answering all my questions. Really impressed with everything. and the quality of the car for the price! Car was clean inside and out and it was a very quick and simple transaction! thanks again to Matt and the team for helping me with my first car in Aus.
I thoroughly recommend AUTO AUCTIONS. Darren really looked after the purchase process for me and the whole deal was thoroughly and professionally completed. I am so pleased with the way the deal was conducted I have asked Darren to look for a car for my wife.
After showing interest in a car on Carsales, Auto Auctions contacted explaining their service. I met David on site, he showed me some options. We took a car for a drive, agreed on some mechanical repairs, organized finance and the deal was done. No pressure, informative and honest. Thanks David and the team at Auto Auctions
Great Service Overall
I have bought three cars so far from Auto Auctions. My experience has been very different. As long as you understand the process, it should be quite easy to buy and finalise everything. There may be a need to improve processes but it is nothing like what has been described by others. I think people are like to bad mouth more often than they do after receiving good service. Their management is quite empathetic and approachable. I have no hesitation in recommending Auto Auction if you are planning to buy a car. Perhaps approach the management if you experience any issues. They are very quick to resolve.
Me: 'Hello, do you still have the 2008 black Mercedes ML?'
Auto Auction: 'Yes we do'
Me 'Good, does it have rego? cause I need a car today, so I would like to drive it immediately'
Auto Auction: 'No problem, it has 7 months of rego'
Me: 'Good I'll get a taxi and be right over'
As I got there 2 hours later, the car was allegedly sold 'to a Chinese lady who made a down payment'. The car itself was nowhere to be seen and they could not tell me where it was...
- Verified customer
I think the word fraud explains it best
Unbelievably disgusting they are nothing but a scam and a rought that does everything against the law and now I need to take them to court as they are lying in their email responses and phone conversations all this so they don't pay me what they owe me which is $500. I could not believe what is happening this is other then what they call dummy bidding that they do which means to bid up the poor buyer as much as they can before they sell a patched up car to them!!!
Incorrect parts used in the car
I bought a BMW X3. It took them two weeks to do the green slip safety check. Then 1 day after I took delivery the electrics malfunctioned and it took them nearly 4 weeks to fix the problem. After re-taking delivery I took the car to my mechanic for a service and he said it hadn't been properly serviced. The incorrect brake pads were installed, the air filter was falling apart, the engine had an oil leak due to a clogged turbo pipe causing oil to blow out onto a belt which needed replacing, the wiper blades needed replacing, the brake fluid n...eeded replacing, the coolant needed replacing, the number plate light was faulty. I have known my mechanic for about 15 years so I know that what he said is correct. But seriously, how could Auto Auctions issue a roadworthy certificate on this car?
Ongoing Problems With The Car Purchased
We bought a used 2007 Honda luxury odyssey two weeks ago with 190 kilometres from Auto Auctions Guildford. It looked smooth and the engine sounded ok. However, when we picked up the car and drove home, within 10 minutes driving, the malfunction engine light was on. Then, we brought to our mechanic for inspection and left it overnight. Changed solenoid valve. Picking it up and driving home, AGAIN, the malfunction engine light was ON again. Now, we need to return to our mechanic. I have emailed to salesman who sold this car to us the very next da...y about this issue yet no reply so far. I have spent $$$ for repair and lots of headaches. Don't purchase your car from this dealership without checking it thoroughly. Or even better, don't buy AT ALL from them.
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