First State Auctions

Amazing service – Couldn’t recommend First State Auctions team enough. Louise in particular was incredibly helpful and efficient. We are delighted with our purchase. Show reply

Stunning Stones – I love the opportunity to browse the beautiful items offered by First State Auctions. A huge array of gorgeous items - jewellery, handbags, diamonds - we are spoilt for choice! Excellent standards and professional assistance are always available, thank you for your guidance & help. Show reply

Another brilliant experience with First State – Went to their head office again yesterday as I had helped a friend purchase some rather beautiful diamond earrings. This time we dealt with Lily who was an absolute delight! My friend was in raptures with her purchase! Another great experience dealing with wonderful and true professionals. Show reply

Website – Couldn't see any bid transparency for their auctions leaving me to wonder if it's a real auction given how suspiciously high the current bid was for each item. However after visiting their website their bloody annoying ads come up on every Youtube video I go to watch. The ad drives me insane will never visit their website again!

Not worth it any more – I have been a member of first state auctions for many years. I have also bought many items from them. But now that it is done on line it has gone down hill. First of all there starting prices are so over the top. The are asking way way to much for second hand or pre owed as they call it. I thought an auction started on what the first person calls… Read more

and it works its way up. You are overpricing second hand jewerly. I do not blame the staff as they are wonderful but you have changed for the worst. Now that Covid is not as bad bring back where you can go to the rooms a look at the pieces you want to bid on and feel it try it on ect.

Rip Off and Rigged – U bid u win and u think u got a bargain, wrong,they don't sell it.I the don't get a certain amount it always remained unsold no matter if you are the winning bid.Also they watch carefully and bid items up to see if u keep bidding.

The item purchased was clearly and accurately described. The bidding process was smooth and effective. As the reserve price wasn’t met, I was contacted by the auctioneer to ascertain if I would increase my bid. I did and was successful. The item arrived within a few days of purchase. All in all, a professional experience

Fantastic place to purcahse jewellery – Fantastic service and wonderful items. I have purchased loose diamonds and a diamond ring. All stones have GIA certificates and my own jeweller was shocked at the price paid for the quality.

Excellent service and great quality auction items – I’ve received excellent service and purchased quality items from First State Auctions over a number of years. I’ve only ever had one item which I needed to return and I was refunded immediately. I’ve found First State Auctions a reputable company to deal with and wouldn’t hesitate to recommend them.

My diamond is stunning – Purchasing anything on line is rather scary, made even worse when it is an expensive item, however Louise Herbert confidently described the diamond in detail for me. I was very sceptical about the description of fluorescent and I had even decided not to purchase it, until I spoke to Louise a few times about my concerns and she explained them… Read more ·  1

brilliantly to a novice who had unfortunately listened to other wrong descriptions. When it arrived it was exactly how she had explained it to me and even more!. I would not hesitate to purchase an item from Louise again. Thank you once again Louise for your patience with me. Shirley

Great experience with Louise from First State Auctions – I purchased my first ever piece of jewellery from Louise at First State Auctions today. Throughout the process leading up to the purchase, Louise was very prompt with her communications. On the day of the purchase, she was very supportive and made for a smooth purchase. Would highly recommend. Show reply

Amazing service – I purchased a ring and a bracelet from First State Auction - the quality is amazing and Louise was always available to answer my questions about the product. The experience was seamless - I would recommend First State Auction. Show reply

Stunning tennis bracelet – I bought a stunning tennis bracelet. Louise, who I dealt with was amazing and it was easy to buy from First Estate. I feel the price was very reasonable. Show reply

Helpful and very Responsive service – Lily and Louise were very helpful in both describing and assisting in our selection of a pair of diamond stud earrings for a 21st birthday gift. I would strongly recommend Louise' professional and most helpful assistance. Show reply

Happy customer – My recent experience purchasing a bracelet at First State Auctions was pleasant and hassle free. Louise was very generous with her time and happily accommodated my requests to view items prior to auction. I have no hesitation in recommending this company if you are seeking high quality jewellery. Show reply

Perfection at its best! – I started looking out for Diamond Bracelet in the market and that's how I found First state Auctions. I was reluctant but was satisfied with information on website. Then I started looking at collections - oh my god! absolutely stunning- each and every piece of jewelry or luxurious items are meticulously screened - I can say this with certification… Read more ·  1

provided and photos justify a due diligence was taken before they were listed... However - with reluctance - when I eventually bought the product - it was prettiest piece of jewelry ever...100 out of 10 and customer service is 10/10. Louise Herbert - you are a rock star. I am grateful and thankful for an awesome service and even more awesome Bracelet.

Treasures to be found! – The customer service staff I have interacted with being Louise and Joyce have been absolutely fantastic and have gone out of their way to assist me. The company is professional, and the estimated quoted values are accurate. I have bid and won on a number of occasions and couldn't be happier with my purchases that matched the images presented online perfectly. Show reply

Excellent facilitation for high value asset sales – First State Auctions provided outstanding service in facilitating the sale of some of my high end watch collection. Céline was excellent with her communication and support including preparation, receipt and cataloging of the watches ready for auction. Proceeds from the sales came through in a timely manner in line with the agreed timeframe. Highly… Read more ·  1

recommend First State (and Céline of course) to anyone in a similar position needing support in selling high end jewelry, particularly watches, but not sure where to go or who to trust. 5 stars!

Louise - thank you so much – I had never been in an online auction before and was quite nervous- until I encountered Louise. She went over and above to help me, even to the point of sending me more photos of the item I was considering. Every phone call and email was responded to quickly, like it was no trouble at all. I couldn’t believe it when I won! I also couldn’t… Read more ·  1

believe it was delivered in 3 days. I absolutely love my purchase, it’s even more beautiful than I imagined. I would not hesitate to recommend and use First State Auctions again, and of course my first point of call would be Louise Herbert.

I am hooked – It was my second time purchasing jewelry through the online auction at First State and now I am hooked. The listed items were of high quality, perfect products the and customer service outstanding. Website is easy to navigate and also easy to get lost in the bidding. Louise is extremely knowledgeable, helpful and friendly. Will definitely purchase again. The 20% premium is a bit much though. Thank you Louise and thank you First State Auctions. Show reply

Thank you Louise – Louise listened to the key criteria we were after for twin tennis bracelets, investigated and found the perfect items. Very happy with the service provided. Show reply

Great Quality & Great Service – First State Auctions has a great range of interesting new and preowned jewellery. I enjoy looking at what is occurring at the auctions. Louise, in particular has provided great services! Whenever I have asked about a piece or wanted to see an item she has always made the time to show it, no matter how inexpensive the item may be. Show reply

So thrilled with my necklace – I bought a couple of pieces at an event and I couldn’t be happier with the transaction. Staff were very helpful and friendly throughout the process and the communication was excellent! Thank you. Show reply

Rolex purple face 31mm Perp – Being late to an auction due to personal circumstances I was in contact with Louise from customer service team regarding a watch which had passed in originally in the auction, After her amazing post auction negotiations with the seller we managed to secure a deal both parties were happy with. After receiving the watch both myself & my partner… Read more ·  1

were amazed at the quality of the watch itself, it was in mint condition. Even after altering the links to fit my partners wrist the watch specialist had said the watch itself was in pristine condition & is practically brand new.

Thank you again Louise for accomodating me & helping me find the perfect birthday gift for my fiancee

Very happy with purchase and service – With Louise's help, I bought a fabulous gift for my wife and paid what I believe was a very fair price. I won't bother going to jewellery stores in the future, I will just go online here. Show reply

Beautiful tennis bracelet and excellent value – Beautiful Tennis Bracelet and excellent customer service. All my inquiries and questions have been treated promptly and professionally. I have bought many items and never dissapointed Show reply

wonderful professional experience – Celine and the Team navigated me through selling my pieces with ease and expertise attracting a wide audience and successful sales. Thank you. Show reply

Great Customer service at First State Auctions – I was very much impressed with the timely resposes to my email, and the clarity of the responses to my queries. My interactions were with Louise and Joyce primarily, and I am pleased to report that I could not be more appreciative of their help and support. The actual auction was easy to navigate on the website and was mainly intutive. Great job well done. Thank you Show reply

Thank you to Louise great customer service – Good morning I would like to thank Louise for her kind and patient assistance. It is a pleasure to speak with staff that answer all your questions precisely with no ambiguity or fluff. Please pass on my thanks to Louise. Excellent HR choice. Regards Joan Show reply