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Pickles Auctions

Pickles Auctions

1.9 from 325 reviews

Reviews

(56)
(13)
(7)
(20)
(229)
  • Product Quality
    1.9 (55)
  • Return Claim MadeYes (12) · No (52)
  • Shipping
    1.0 (9)
Gurpreet Singh

Gurpreet SinghVictoria

  • 2 reviews

Not Recommended

published
Product Quality
Return Claim MadeYes
1 comment
Pickles Auctions
Pickles CxPickles Auctions
Arjun

ArjunTasmania

Very bad customer service &misleading information

published

I bought car 2 week ago in online
in the condition report car in good working order &no machinical issues.we pay the car & took home .very next day car dash bord show gear box issues.i took the car to pickels branch & explain the problems .but they said the problem in the car key not in the gear box.& said if its show on the dash bord again let us know.i said ok .next weekend i got same problem & i showed the dash bord as well they said we can't help you talk to our complaints department i said i wana talk to the manger.they said talk to the complaints department .very poor customer service & misleading information
Regards
Arjun

Product Quality
Return Claim MadeNo
Anu E.

Anu E.Gungahlin 2914, ACT

Not recommended - not worth the money

published

Too many unnecessary fee which adds up and cant even view the cars. buyers beware. Damage Report is misleading and did not mention the cracked windscreens. Currently in the process of complaining.

Product Quality
Return Claim MadeYes
2 comments
Pickles Auctions
Pickles CxPickles Auctions
Anu E.
Anu E.

Thanks mate, have not got anywhere. Seems like a common issue reading the other reviews. I have raised a ACCC inquiry.

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Stefan L.

Stefan L.

  • 5 reviews

Below Average Service

published

Too many unnecessary fees from this company. They also try to sell you an aftermarket warranty which isn’t worth the paper it’s written on. I was lucky to find an ex-gov car for a good price.

Product Quality
Lisa

LisaSydney, NSW

  • 2 reviews

VW Passat

published

I won the auction last Wednesday for a 2010 Passat rego bwi06v.
The condition report was misleading and I kicked up a stink as a result I got most of my money back. The mechanic I used told me to take it back.
Its listed again for sale.

Return Claim MadeYes
Markus

MarkusAU

  • 4 reviews
  • 1 like

Pickles withhold information to get a better price.

published

Pickles have e-auctions, where you are not allowed to see the vehicle. Their photos are poor so things like cracked windows can't be seen and they do not answer email questions about the vehicles. Clearly happy to rip people off. Buyer beware.

Return Claim MadeNo
Lewis

LewisPerth, WA

  • 2 reviews

Cannot believe how easy it was

published

Sold my car via the DIYInspect App. Actually cannot believe how easy it was, uploaded the details of my vehicle, got a reasonable offer back, sent paperwork and dropped the car off. I was literally stood at Pickles reception in disbelief asking the lady at the desk surely there must be something else I have to do, because I was expecting to be haggled with or talked down or ripped off somehow but no, it's literally that simple, absolute delight to deal with and the staff at the desk were lovely.

Zero complaints, this is the way to sell your car in my opinion, beats dealing with the weekend warriors and time wasters.

Fabio Granados

Fabio GranadosMetropolitan Adelaide, SA

  • 4 reviews

Someone is stripping the salvage cars before delivering from Salisbury

published

Auction photos with the car full of diesel and no diesel on delivery, no jack but left the securing knot lying there, no spare as expected, suggestion take the pictures after emptying the diesel don't be so obvious.

Return Claim MadeNo

Second hand cars

published

Don't buy second hand expensive cars which have zero warranty. Because people can't sell elsewhere and gives auction to sell. I paid 18k for GTR n few days later gear box problem. Email pickles but their said sorry can't help u.
Course you can't test drive.
Think before you buy ..otherwise you pick crap.

Return Claim MadeNo
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  • Verified customer

Excellent service from start to finish.

published

It being my first purchase at auction every person I dealt with couldn't have been more helpful, from the first phone call to the end of the auction. Particularly the young lady at the reception and the security guard who went out of his way to show me what to do.
Thanks a lot guys!

Product Quality
Return Claim MadeNo
1 comment
Pickles Auctions
Pickles CxPickles Auctions

Disgraceful conduct, will never use them again

published

Was bidding on a few ex military equipment lots on an online auction, and Pickles closed/ sold all auction lots prior to the advertised auction end time. I tried to contact the auction rep. via mobile, no reply. Sent an email the following day to Pickles customer service, and also no response. I'll be steering clear in future.

Return Claim MadeNo
8 comments
Pickles Auctions
Pickles CxPickles Auctions
Dan
Dan

The auction was the Townsville ex military auction, 19th Feb. I messaged Trent on the night asking what was happening, as well as sending 2 emails to Pickles service desk.

Dan
Dan

Any update Pickles Cx or have you gone silent too?

Steven

StevenCentral Queensland, QLD

Reviews

published
Return Claim MadeNo
1 comment
Pickles Auctions
Pickles CxPickles Auctions
David

DavidSydney, NSW

Dead battery

published
Product Quality
Return Claim MadeNo
1 comment
Pickles Auctions
Pickles CxPickles Auctions
Gary

GarySydney Surrounds, NSW

  • Verified customer

robbed of a $1000 from pickles, unfair and inaccurate business practises

published
Product Quality
Return Claim MadeNo
6 comments
Pickles Auctions
Pickles CxPickles Auctions
Gary
Gary
Pickles Auctions
Pickles CxPickles Auctions

Unprofessional Outfit from Top to bottom

published

Cheap infrastructure - expensive fees and really poor service, this organisation is marketed as being one of the largest in the automotive sales industry, but they simply don’t perform. It’s all hype and no delivery.

Product Quality
Return Claim MadeNo
1 comment
Pickles Auctions
Pickles CxPickles Auctions
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Amit G.

Amit G.Canberra 2600, ACT

Unprofessional and false condition report

published
Product Quality
Muslim

MuslimAustralian Capital Territory

  • 2 reviews

Avoid Like a Plague

published
Product Quality
Return Claim MadeYes
1 comment
Pickles Auctions
Pickles CxPickles Auctions
HAW

HAWMetropolitan Adelaide, SA

Inaccuracte vehicle condition reports and shocking customer service!

published

Inaccurate condition reports. Do not purchase without seeing the car for yourself!
Basically I was told over the phone that I lacked 'common sense'.
"Bullseye Chip" with "comment only"
turns out to be multiple windscreen chips and am told it is unroadworthy - meaning it would require rectification - there's a rectification guide that was not used!
Additional chip is on drivers side making it unroadworthy. condition report identifies only the one on passenger side.
Spoke to [name removed], offered no compensation or couldn't even apologize. Didn't have the condition report/information in front of him and was rude in his tone of voice. Very poor customer service considering $19k had been spent.

1 comment
Pickles Auctions
Pickles CxPickles Auctions

Online bidding

published

Pickles Auction has the worst online bidding system i ever seen.
After spending hours viewing their cars. I trusted them saying that their online bidding would be the same as if was to their auction physical location.

After 5 minutes of auction their system went down and even worse. Pickles didn't stopped the auction. They carried that on with only those that were on their site. A total disrespect towards those clients who trusted their words.

Return Claim MadeNo
1 comment
Pickles Auctions
Pickles CxPickles Auctions
Lois

LoisGreater Melbourne (Metropolitan), VIC

Never purchase a car from here!!!!

published
Product Quality
Return Claim MadeYes
1 comment
Pickles Auctions
Pickles CxPickles Auctions
Page 1 of 17

Questions & Answers

Got M.

Got M.asked

I would like bidlive auction

No answers
Clive R

Clive Rasked

A friend of mine is purchasing a car off the lot .Told by the sales person bank cheque must be made out to cash and not Pickles .Is this correct

1 answer
Pickles Auctions
Pickles CxPickles Auctions

Hello Clive,

Thanks for the question, the answer to which is a definitive NO!

All cheques should be made out to either 'Pickles' or Pickles Auctions'.
Under no circumstances should our staff be requesting cheques be made out to 'Cash' (for obvious reasons).

I would like to investigate this further and would respectfully ask if you could advise which branch this was at and the name of the staff member who requested this or their dept/position/title (if known)?

You can advise by responding here, or email me at cx@pickles.com.au

Thanks in advance, Pickles Cx

Carolyn T.

Carolyn T.asked

Can I privately auction for a car weekly

1 answer
Pickles Auctions
Pickles CxPickles Auctions

Hi Carolyn,

Thanks for the question. However, I can't quite determine what it is you are asking, and perhaps you could expand on this to a better understanding so that I can answer your question more effectively. You can either respond on this forum or perhaps just email me directly at cx@pickles.com.au and I'll see how I can help.

Regards, Pickles Cx

Get an answer from our members and Pickles Auctions representatives

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