Reviewer Photos & Videos
Bid not accepted then received invoice for goods
I was recently watching a live audction waiting for the skid steers to come up. I pushed the bid button on an item I didn’t want thinking it would pop up with ‘are u sure u want to bid’ or something similar as I had not placed a bid with pickes before. I was feeling relieved when it popped up with “ your bid was unsuccessful the auction is closed” as the bid is instant with no second chances. I even commented to my husband that was lucky. That afternoon a received an invoice for the item stating I had purchased it. I immediately contacted ...Pickles at Altona and stated my bid wasn’t accepted, I sent screen shots of my account showing I had made no bids. Their manager got back to me the next day stating I had bid therefore I bought the item and if I don’t pay they are keeping the $1000 deposit they had taken from my credit card. I supplied the screenshots of my account showing no bids and he said that’s a different platform, yet this is my pickles account that they took my credit card details from and the $1000. I have had to lodge a credit card dispute to try to get my money back. I am very frustrated as I am adamant my bid was not accepted. Online live bidding with pickles does not seem to be transparent, I would not use their live bidding system
Very helpful staff, very good overall experience. I ended up with a very good plant trailer at a very reasonable price.
Very happy with our purchase and the service.
We needed a car urgently and were recommended by our mechanics to go to Pickles because "they only sell good quality cars". We were very impressed with the vast stock of vehicles at Pickles, very happy with the service (bought and drove the car away on the same visit), and over the moon with what we've bought; a near new car at a very discounted price. Thank you Pickles.
Pickles Auction is absolutely ripping off the consumer
Pickles Auction is absolutely ripping off the consumer In Australia every single day
very rude and unprofessional people working on (Pickles Auction Acacia Ridge) , poor customer service there is absolutely ridiculous the lady was working on the phone is very rude and disgusting …….
An Auction Site you can trust
I have been buying from Pickles Auction for 10+years, never had a drama with service or vehicles, machinery. Good item description and pics, and if I need more info on the item - I call and the staff help with any enquiries.
One star is still too high for them. Extremely rude female answering phone 11May 2022 afternoon when I contacted Pickles Archerfield about my car that was towed there by RACQ.
Very happy with Pickles DIY app. Was easy to use and the interaction with staff was great. Good offer better than trade in offers. Would definitely recommend this service.
The DYIinspect app was a simple and straightforward process 10/10
The acknowledgement of submission was quick 10/10
The quote was completed within 3 hours (Pickles indicate upto 24hrs) 10/10
Staff interactions both email and phone very professional 10/10
Payment following acceptance was less than 24 hrs 10/10
Highly recommend DIYInspect
It's hassle free & offered higher amount than trade-in and Carsales Instant Offer.
The app is bit clunky but it's bearable. You not gonna use it so often anyway.
Quick, Easy and Excellent Service
Sold car using DIY Inspect tool to Pickles. Easy app to use, great follow up with staff and very pleased with result. Highly recommended.
Being that I was purchasing a vehicle interstate via Pickles auctions I needed someone on the ground to assist me when it came to arranging collection. Northing was a problem and the staff went out of their way to assist me sort a problem.
Great way to get your special item
Ease of setting up account and bidding is great. All people I had interaction with are very professional and efficient
Exactly what was claimed and offered.
Everything worked exactly as it should, the goods were exactly as described and pick-up went without a hitch. Now, if only Pickles would trans-ship between depots, then the service would be unbeatable !
Stand Out Service
Dave and the team at Pickles Canberra really helped me get my new car with no fuss
very knowledgeable sales staff who made me feel very comfortable
Great car, great process, really happy!
Really enjoyable process, no surprises and easy communication. I was travelling for work and the purchase was made just before a long weekend but things proceeded really smoothly and I'm really happy with the outcome.
Questions & Answers
OK so what is the process
1. Sign in online
2. Read report is this RWC equivalent?
3. Will report inform as to whether or not the vehicle is drive able, or has any mechanical defects?
4. Do you provide warranty? If so how much for how long and does it cover all mechanical defects?
Thank you for your question. ...Yes, the first step would be to sign up to MyPickles. Once you find the asset you like we strongly encourage you to read the condition report, this report is a visual walk around only and isn't a mechanical check, so to answer yours question, No it is not a RWC equivalent. If a fault is known to Pickles then we do detail this in the condition report however with our inspections being visual only not all faults are known if any. Some assets sold do come with a roadworthy and/or existing manufacture warranty, its best to check with the branch or manufacture on a case by case bases. Extended warranty https://www.pickles.com.au/Services/warranty and finance https://www.pickles.com.au/Services/finance are both available at Pickles If you have any more questions you can find a lot of answers via our FAQ's or if you call your local branch they will be more then willing to help https://www.pickles.com.au/about/frequently-asked-questions Best of Luck Sam
My elderly mother's car has just written off. No fault of her own & if she was 2 buy through U what is the process of purchasing a car & arranging transport of vehicle 2 broken hill
Thank you for your question Gavin, We are sorry to hear about your mother losing her car.
Best course of action is to contact the Pickles location which is holding her vehicle, you can find the bran...ch contact details here https://www.pickles.com.au/about/Locations , the branch will be able to let you know when and how the vehicle is being sold and can also walk you through the bidding process.
I want to bid for a car. I have tried to sign up and it won't accept my drivers licence number.
I asked my son to sign up and buy the car and then I will buy it from him. The Pickles system will not accept his credit car details.
The bidding for the car, I want to bid for, closes at 8pm tonight (6/2/2022).
The office doesn't open until tomorrow morning.
What can I do?
Get an answer from our members and Pickles Auctions representatives
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