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Pickles Auctions

Pickles Auctions

1.9 from 313 reviews

Reviews

(54)
(13)
(6)
(18)
(222)
  • Product Quality
    1.9 (50)
  • Return Claim MadeYes (9) · No (45)
  • Shipping
    1.0 (9)


Gary

GarySydney Surrounds, NSW

  • Verified customer

robbed of a $1000 from pickles, unfair and inaccurate business practises

published
Product Quality
Return Claim MadeNo

Unprofessional Outfit from Top to bottom

published

Cheap infrastructure - expensive fees and really poor service, this organisation is marketed as being one of the largest in the automotive sales industry, but they simply don’t perform. It’s all hype and no delivery.

Product Quality
Return Claim MadeNo

Amit G.

Amit G.Canberra 2600, ACT

Unprofessional and false condition report

published
Product Quality
Muslim

MuslimAustralian Capital Territory

  • 2 reviews

Avoid Like a Plague

published
Product Quality
Return Claim MadeYes
1 comment
Pickles Auctions
Pickles CxPickles Auctions

One problem after another

published
Product Quality
Return Claim MadeNo

HAW

HAWMetropolitan Adelaide, SA

Inaccuracte vehicle condition reports and shocking customer service!

published

Inaccurate condition reports. Do not purchase without seeing the car for yourself!
Basically I was told over the phone that I lacked 'common sense'.
"Bullseye Chip" with "comment only"
turns out to be multiple windscreen chips and am told it is unroadworthy - meaning it would require rectification - there's a rectification guide that was not used!
Additional chip is on drivers side making it unroadworthy. condition report identifies only the one on passenger side.
Spoke to [name removed], offered no compensation or couldn't even apologize. Didn't have the condition report/information in front of him and was rude in his tone of voice. Very poor customer service considering $19k had been spent.

1 comment
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Online bidding

published

Pickles Auction has the worst online bidding system i ever seen.
After spending hours viewing their cars. I trusted them saying that their online bidding would be the same as if was to their auction physical location.

After 5 minutes of auction their system went down and even worse. Pickles didn't stopped the auction. They carried that on with only those that were on their site. A total disrespect towards those clients who trusted their words.

Return Claim MadeNo
1 comment
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Lois

LoisGreater Melbourne (Metropolitan), VIC

Never purchase a car from here!!!!

published
Product Quality
Return Claim MadeYes
1 comment
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Ibrar H.

Ibrar H.Sydney, NSW

Live bidding crashed,

published

I wasted nearly 1 hour and 30 minutes online for ebidding. The auction resulted in internal server error.

My experience with pickle isn't great. They sell salvage written off vehicles to the Public, while these lots should only be sold to licensed dismentalor (wreckers).

Product Quality
Shipping
Return Claim MadeNo
1 comment
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Andrew J.

Andrew J.Canberra Central 2601, ACT

Pickles Live Offline for Canberra Hail Auction

published

Trying to bid online for Canberra Hail Auction but their Online bidding portal is down again - so now people can only bid at the physical auction. This stinks - it's an absolute scam and outrageous behaviour on Pickles behalf. Should never have wasted my time with this company.

Product Quality
Return Claim MadeNo
1 comment
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Eliza

ElizaGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Over a week for a response...to be told they can not help!!!

published

Customer service of Pickles Auction is absolutely appalling. Contacted Pickles via the phone and followed up with an email that day. Finally received a response over a week later (after countless calls/emails) to finally be told...no can not help - even though they agreed to help a week earlier. Do not waste your time with this company....

Product Quality
Return Claim MadeNo
3 comments
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Eliza
Eliza
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Duran

DuranMetropolitan Adelaide, SA

  • Verified customer

Scammers to the max

published
Product Quality
Return Claim MadeNo
1 comment
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Lyn holmes

Lyn holmesSydney, NSW

Staff information, help & customer service

published
Return Claim MadeNo
1 comment
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Steve21

Steve21Darling Downs, QLD

Seamless transaction using the DIYinspect app.

published

Using the DIYinspect app, I followed the simple steps as directed and lodged my vehicle for an appraisal.
A few hours later I received a decent offer.
After accepting the offer, I received some paperwork and returned it. All got approved.
Drove my car to Geebung and on arrival signed a receipt and received payment into my account.
Simple, professional and worth considering.

Product Quality
Return Claim MadeNo
1 comment
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Sasha-Leigh M.

Sasha-Leigh M.South East Queensland, QLD

Unprofessional

published

My car was taken to pickles after being written off, the company was meant to send me the contents of my car, which they did, but only SOME of the things. I attempted to contact the company via email asking for the missing items, but didn't hear anything back. Not happy.

Product Quality
Return Claim MadeYes
3 comments
Pickles Auctions
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Sasha-Leigh M.
Sasha-Leigh M.

It's not the matter of the items so much as the fact that I received nothing in response to my email. But I will email you on the address provided continue the discussion there. Thanks for getting back to me this time, do appreciate your time.

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Gary T.

Gary T.South East Queensland, QLD

Watch out for the list of huge pickles fees added on to auction bid prices.

published
Product Quality
Return Claim MadeNo
4 comments
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Gary T.
Gary T.
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Paul Mahagan

Paul Mahagan

  • 3 reviews

not up front about sale items reserve prices!

published

They list items for auction and do not indicate whether there is a reserve, when you bid and become the highest bidder, they then tell you the reserve has not been met and you have not won the auction bid!
This has happen twice to us in previous weeks!

Product Quality
Return Claim MadeNo
1 comment
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Bat

BatSydney, NSW

soo sad. can not trust them

published

i bougth a car in pickles auction and send that car overseas. filled up all paperwork to get GST refund, contacted with staff they said got it all good will start processing my GST refund
each month i am calling to them asking how is going my GST refund : they are saying it been send to account team 2 or 1 weeks ago now they will settle the payment
but it is been 3 month now and every month i am getting the same answer

1 comment
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Jonas

JonasSydney, NSW

Sad.. Wouldn't trust. Rewinded mileage.

published

Bought a car from them. Was pretty low mileage so was bidding high. Won. Got the car, car had service books and old blue slip papers inside the glove box showing bigger mileage 4 years ago! So the mileage was rewinded and I am scammed. Would have not bought a car or bidded that much if the mileage would have been bigger! Not to mention their own secret bidder...

Product Quality
Shipping
1 comment
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L.A.H

L.A.HCentral Highlands and Goldfields, VIC

  • 3 reviews

Excellent Service, could not recommend them enough!

published

I purchased a car on online auction... the after service from Roger Hurd was amazing.
Cant thank him enough, Pickles you are lucky to have him part of your team.
Cheers
Luke

Product Quality
Return Claim MadeNo
1 comment
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Page 1 of 16

Questions & Answers

Clive R

Clive Rasked

A friend of mine is purchasing a car off the lot .Told by the sales person bank cheque must be made out to cash and not Pickles .Is this correct

1 answer
Pickles Auctions
Pickles CxPickles Auctions

Hello Clive,

Thanks for the question, the answer to which is a definitive NO!

All cheques should be made out to either 'Pickles' or Pickles Auctions'.
Under no circumstances should our staff be requesting cheques be made out to 'Cash' (for obvious reasons).

I would like to investigate this further and would respectfully ask if you could advise which branch this was at and the name of the staff member who requested this or their dept/position/title (if known)?

You can advise by responding here, or email me at cx@pickles.com.au

Thanks in advance, Pickles Cx


Carolyn T.

Carolyn T.asked

Can I privately auction for a car weekly

1 answer
Pickles Auctions
Pickles CxPickles Auctions

Hi Carolyn,

Thanks for the question. However, I can't quite determine what it is you are asking, and perhaps you could expand on this to a better understanding so that I can answer your question more effectively. You can either respond on this forum or perhaps just email me directly at cx@pickles.com.au and I'll see how I can help.

Regards, Pickles Cx


dofffed

dofffedasked

Hi pickles Cx, i think what Jonas from
Sydney, NSW meant when he wrote his review (Sad.. Wouldn't trust. Rewinded mileage) and at the end said (Not to mention their own secret bidder...) was that you jack up the bids yourselves...
Fairly sure thats what he is getting at

1 answer
Pickles Auctions
Pickles CxPickles Auctions

Hi Dofffed,

Thanks for your interpretation.

My response was to simply highlight the possibilities of what he/she has likely experienced, as what you are suggesting (false bidding) is certainly a practice that we at Pickles do not engage in, not only because it's unethical and completely illegal, it simply does not make good business sense.

Practically speaking, It just doesn't make sense to false bid as there is no advantage for anyone simply because there is every likelihood that the (false) bid may win the asset. That means, No Sale (buyers don't get the asset they want, the vendor does not realise the value of their asset, auctioneer gets no commission for the sale, the auctioneer has to absorb the costs or re-lotting and remarketing the asset) all in all, not a sensible outcome for anyone.

There are many reasons why a bidder may not have noticed another bid being placed (more than I can easily list here) but suffice to say it is always a legitimate bid that is being recognised by our auctioneers and one that may not always be obvious to all in the room.

I again refer to Absentee bids, Vendor bids, online bids, dealer onsite bids, etc... We also have regular buyers who make a point of not making their bids obvious as they prefer competitors not knowing what assets they are interested in. Always our auctioneers are acting with honesty and integrity, these are pillars of our company Values.

I hope that provides a little more understanding and once again, thanks for your perception of things.
Regards, Pickles Cx


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