Let me tell you something about this company:
One of the most deceiving and disgusting customer services offered by any company going around. You buy a car in their auction and if you have the winning bid and it does not suit their needs then they will never get back to you to even acknowledge that the car was sold to you. They will say that it did not meet the reserve price.
Why was the reserve price not advertised at the first instance and why was the winning bidder never contacted to negotiate the deal. How can you advertise the car again ...without even contacting the person who won it at the first auction. There are rules to every auction but this company has got none. if you still buy a car through them after such reviews than you have got rocks in your head. If the bid has been suiting their needs then they will deduct the money and never clarify what actually happened with the other bids. All their auctioneers are shady same as the company and don't even start me on their good reviews as they are not genuine at all.
Very bad customer service &misleading information
I bought car 2 week ago in online
in the condition report car in good working order &no machinical issues.we pay the car & took home .very next day car dash bord show gear box issues.i took the car to pickels branch & explain the problems .but they said the problem in the car key not in the gear box.& said if its show on the dash bord again let us know.i said ok .next weekend i got same problem & i showed the dash bord as well they said we can't help you talk to our complaints department i said i wana talk to the manger.they said talk to the complaints department .very poor customer service & misleading information
Pickles withhold information to get a better price.
Pickles have e-auctions, where you are not allowed to see the vehicle. Their photos are poor so things like cracked windows can't be seen and they do not answer email questions about the vehicles. Clearly happy to rip people off. Buyer beware.
Cannot believe how easy it was
Sold my car via the DIYInspect App. Actually cannot believe how easy it was, uploaded the details of my vehicle, got a reasonable offer back, sent paperwork and dropped the car off. I was literally stood at Pickles reception in disbelief asking the lady at the desk surely there must be something else I have to do, because I was expecting to be haggled with or talked down or ripped off somehow but no, it's literally that simple, absolute delight to deal with and the staff at the desk were lovely.
Zero complaints, this is the way to sell your car in my opinion, beats dealing with the weekend warriors and time wasters.
Someone is stripping the salvage cars before delivering from Salisbury
Auction photos with the car full of diesel and no diesel on delivery, no jack but left the securing knot lying there, no spare as expected, suggestion take the pictures after emptying the diesel don't be so obvious.
Second hand cars
Don't buy second hand expensive cars which have zero warranty. Because people can't sell elsewhere and gives auction to sell. I paid 18k for GTR n few days later gear box problem. Email pickles but their said sorry can't help u.
Course you can't test drive.
Think before you buy ..otherwise you pick crap.
- Verified customer
Excellent service from start to finish.
It being my first purchase at auction every person I dealt with couldn't have been more helpful, from the first phone call to the end of the auction. Particularly the young lady at the reception and the security guard who went out of his way to show me what to do.
Thanks a lot guys!
Disgraceful conduct, will never use them again
Was bidding on a few ex military equipment lots on an online auction, and Pickles closed/ sold all auction lots prior to the advertised auction end time. I tried to contact the auction rep. via mobile, no reply. Sent an email the following day to Pickles customer service, and also no response. I'll be steering clear in future.
Look I have been dealing with most auction yards including Pickles over the last 10 years and I am absolutely amazed how much people pay for cars, trucks, machinery and other items knowing it is an as is where is sale. Part of the problem is to be blamed on insurance companies on what information is passed on to companies like Pickles. I will give you an example I have a cat dozer that has been written off by an insurance company they asked Pickles for a salvage cost came back at near double what I would think it was worth me knowing what was w...rong with it and the cost to fix this machine when I asked the assessor what he had told pickles about the machine he said what we legally have to so don't blame the auction yard all the time there could be another side to why the items you buy are not quite what they are described as maybe the answer is that the auction yards have to be more proactive in finding out more information on products they are selling, another idea could be anyone selling through an auction yard sign disclosure document so people who buy have some legal avenue when full details of faults or issues with items are not disclosed fully. Regards Steve
I bought the car 3 days ago. on the day of inspection, the car battery was dead so they jump start it and said "it just need a good 2 hours charging with the indicator light on". I trusted them, then purchased the car. On the pick up day, car battery was dead, they had to jump start the car again. I drove a good 4 hours after picking up the car. Car battery gone dead again after only 30 mins of parking. I ranged pickles, their irresponsible answer was "The car battery is not under any warranty at all". It is not my fault, the car battery gone d...ead probably because they did not care for it properly when they displaced the car in their warehouse. How disappointed! will ask for a full refund of the car as it is still under 7 days buy back offer. please never ever buy cars from here
- Verified customer
robbed of a $1000 from pickles, unfair and inaccurate business practises
I was interested in a car that was in the salvage auctions and listed as WOVR NA, which meant I could re-register it in my state of NSW. I decided I was going to bid on it on the auction day so I registered to bid on-line. A couple of days later when the car came through during the auction I bid and won, however when I got the invoice in the email I saw that the status of the car had changed from WOVR-NA to Repairable Write Off. As a repairable write off I could not register the car in NSW. I contacted Pickles, they were aware the status change...d and would not refund my $1000 deposit. I complained that the status should not have identified unless it was confirmed as such. The car was useless to me. I did not proceed with purchasing the car and Pickles have not and will not refund my deposit. Totally unfair, shonky advertising of their cars and questionable business practises. I am totally unhappy with Pickles.
Unprofessional Outfit from Top to bottom
Cheap infrastructure - expensive fees and really poor service, this organisation is marketed as being one of the largest in the automotive sales industry, but they simply don’t perform. It’s all hype and no delivery.
Unprofessional and false condition report
I purchased a car from pickles fyshwick canberra Mercedes c250d coupe on fixed price . Paid full amount for the car on 6th of feb and picked up . When i start driving few errors shown up on dash . I can understand they don't offer test drive but they should mention on condition report. Took the car back on monday 10th of feb to pickles canberra and shown them evidence ( Photos ) of errors from the day i purchased. They sent me MIT automotive. They were so helpful and recommend to take car to Mercedes canberra . Went back to pickles because tha...t was pre existing errors and the sales agent DAVID recommend and organise the booking with another workshop which is called anthony costello in fyshwick and didn't want to listen that their fault and start teaching me the process. He told me they just sell the cars and warranty covered by AWN insurance and told me they will look after your claim now. Basically he was trying to tell me we sold the car and now you deal with it . Myself and my wife went back to see there manager if he can do something about it . But he didn't bother to come out and talk to us . Only positive response we got from Arun. Who was trying to help us out from this situation . The worst part we paid the good amount of car and paying the interest from last two weeks and pickles using our hard earn money . This situation is soo stressful for us . Thinking to go ACCC now . Just want to warn people don't trust pickles . I won't recommended to anyone now onwards.
Avoid Like a Plague
I purchased a car from Pickles auctions, the first shock was they charged me more than $500 for auction fees and bidding online. The second thing was; the car was far from the description. Engine has obvious major problems and they have failed to report it. They even charge you for taking your money (no joke), whether you pay by EFTPOS, cash or credit, they are all alike.
I picked up the car, and as soon as I drove off the auction yard, I could tell it has big problems. I rang the manager at Pickles and I told him the state of the car, he aske...d me to provide a mechanical report, and I did, which was not free thou. He finally he agreed to return the car and refund my money without paying me anything for the mechanical report, which they should have done before selling any car. The car was a salvage vehicle, and it worths absolutely nothing. It is so sad that they are going sell it to someone else. The most ugly part is the refund, it has been a number of weeks and I call them everyday and they keep telling me I will receive it tomorrow. Last phone call they hanged up on me. I am stuck now, I cannot buy another car as I am waiting for the money. The verdict of this story, don't be fooled by the cheap prices of any auction, once these crocks add their charges, they are no longer cheaper than the market price. In addition, the chances of you buying a lemon is almost certain. just think twice before you "Pickles"
Inaccuracte vehicle condition reports and shocking customer service!
Inaccurate condition reports. Do not purchase without seeing the car for yourself!
Basically I was told over the phone that I lacked 'common sense'.
"Bullseye Chip" with "comment only"
turns out to be multiple windscreen chips and am told it is unroadworthy - meaning it would require rectification - there's a rectification guide that was not used!
Additional chip is on drivers side making it unroadworthy. condition report identifies only the one on passenger side.
Spoke to [name removed], offered no compensation or couldn't even apologize. Didn't have the condition report/information in front of him and was rude in his tone of voice. Very poor customer service considering $19k had been spent.
Pickles Auction has the worst online bidding system i ever seen.
After spending hours viewing their cars. I trusted them saying that their online bidding would be the same as if was to their auction physical location.
After 5 minutes of auction their system went down and even worse. Pickles didn't stopped the auction. They carried that on with only those that were on their site. A total disrespect towards those clients who trusted their words.
Never purchase a car from here!!!!
I bought a Hyundai i30 on fixed price and as soon as I drove it out after paying the full price the tyre pressure light came on. After a lot of run around I found out the sensor was faulty and had been faulty prior to them selling me the car however they reset it so the light wouldn’t appear. They made me go to Hyundai dealership as they said it has warranty with them and they gave me a quote of over $800 as the whole tyre and sensor in that tyre had to be replaced. Pickles initially refused to pay however after running around for several days ...they agreed to pay only to then m continue to stall me for several days assuming they wanted my 7 day buy back to expire so their legal obligation would expire also. Eventually I returned the car on the final day of the 7 day buy back for them to not refund me all the cost I have made directly to them even though the contract stated the would. Still in the process of dealing with this issue and getting the full amount of money refunded. Don’t buy from here they’ll sell you a faulty vehicle and make it impossible for you to get a full refund if returned!
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Questions & Answers
A friend of mine is purchasing a car off the lot .Told by the sales person bank cheque must be made out to cash and not Pickles .Is this correct
Pickles CxPickles Auctions
Thanks for the question, the answer to which is a definitive NO!
All cheques should be made out to either 'Pickles' or Pickles Auctions'.
Under no circumstances should our staff be requesting cheques be made out to 'Cash' (for obvious reasons).
I would like to investigate this further and would respectfully ask if you could advise which branch this was at and the name of the staff member who requested this or their dept/position/title (if known)?
You can advise by responding here, or email me at firstname.lastname@example.org
Thanks in advance, Pickles Cx
Can I privately auction for a car weekly
Pickles CxPickles Auctions
Thanks for the question. However, I can't quite determine what it is you are asking, and perhaps you could expand on this to a better understanding so that I can answer your question more effectively. You can either respond on this forum or perhaps just email me directly at email@example.com and I'll see how I can help.
Regards, Pickles Cx
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