- Verified customer
robbed of a $1000 from pickles, unfair and inaccurate business practises
I was interested in a car that was in the salvage auctions and listed as WOVR NA, which meant I could re-register it in my state of NSW. I decided I was going to bid on it on the auction day so I registered to bid on-line. A couple of days later when the car came through during the auction I bid and won, however when I got the invoice in the email I saw that the status of the car had changed from WOVR-NA to Repairable Write Off. As a repairable write off I could not register the car in NSW. I contacted Pickles, they were aware the status change...d and would not refund my $1000 deposit. I complained that the status should not have identified unless it was confirmed as such. The car was useless to me. I did not proceed with purchasing the car and Pickles have not and will not refund my deposit. Totally unfair, shonky advertising of their cars and questionable business practises. I am totally unhappy with Pickles.
Unprofessional Outfit from Top to bottom
Cheap infrastructure - expensive fees and really poor service, this organisation is marketed as being one of the largest in the automotive sales industry, but they simply don’t perform. It’s all hype and no delivery.
Unprofessional and false condition report
I purchased a car from pickles fyshwick canberra Mercedes c250d coupe on fixed price . Paid full amount for the car on 6th of feb and picked up . When i start driving few errors shown up on dash . I can understand they don't offer test drive but they should mention on condition report. Took the car back on monday 10th of feb to pickles canberra and shown them evidence ( Photos ) of errors from the day i purchased. They sent me MIT automotive. They were so helpful and recommend to take car to Mercedes canberra . Went back to pickles because tha...t was pre existing errors and the sales agent DAVID recommend and organise the booking with another workshop which is called anthony costello in fyshwick and didn't want to listen that their fault and start teaching me the process. He told me they just sell the cars and warranty covered by AWN insurance and told me they will look after your claim now. Basically he was trying to tell me we sold the car and now you deal with it . Myself and my wife went back to see there manager if he can do something about it . But he didn't bother to come out and talk to us . Only positive response we got from Arun. Who was trying to help us out from this situation . The worst part we paid the good amount of car and paying the interest from last two weeks and pickles using our hard earn money . This situation is soo stressful for us . Thinking to go ACCC now . Just want to warn people don't trust pickles . I won't recommended to anyone now onwards.
Avoid Like a Plague
I purchased a car from Pickles auctions, the first shock was they charged me more than $500 for auction fees and bidding online. The second thing was; the car was far from the description. Engine has obvious major problems and they have failed to report it. They even charge you for taking your money (no joke), whether you pay by EFTPOS, cash or credit, they are all alike.
I picked up the car, and as soon as I drove off the auction yard, I could tell it has big problems. I rang the manager at Pickles and I told him the state of the car, he aske...d me to provide a mechanical report, and I did, which was not free thou. He finally he agreed to return the car and refund my money without paying me anything for the mechanical report, which they should have done before selling any car. The car was a salvage vehicle, and it worths absolutely nothing. It is so sad that they are going sell it to someone else. The most ugly part is the refund, it has been a number of weeks and I call them everyday and they keep telling me I will receive it tomorrow. Last phone call they hanged up on me. I am stuck now, I cannot buy another car as I am waiting for the money. The verdict of this story, don't be fooled by the cheap prices of any auction, once these crocks add their charges, they are no longer cheaper than the market price. In addition, the chances of you buying a lemon is almost certain. just think twice before you "Pickles"
One problem after another
Bought a fixed price Nissan from the Geebung office 3 weeks ago and have been back to the shop about 6 times since. Despite being sold with a road worthy certificate, I have been told the the transmission, diff, wheel bearings and now tyres are all illegal/unroadworthy.
Pickles kindly replaced the transmission with a second hand one (thankfully I bought the extended warranty) and checked the windscreen after we found water dripping on the inside. However, after taking my car in to the mechanic this morning for a log book service, I have just ...been told that the tyres are completely illegal and should never have been deemed roadworthy. The mechanic was genuinely concerned that Pickles let us drive away with the car in its current state. In addition to this, Pickles told me that the front two tyres were "brand new", however the mechanic has assured me they are secondhand and of "extremely poor quality". I'm feeling confused and lied to... Plus, I'm now facing a $1500 service fee to rectify the numerous issues that were not flagged by Pickles. I understand that the Fixed Price is "as is" but when the car is accompanied by a road worthy certificate, I think it's only fair to assume that the car is actually road worthy. The staff at Pickles are friendly and helpful, but I can't help feel like I've been ripped off and taken advantage of. They haven't been honest with me throughout the process and I'm extremely disappointed at the service I received and the costs I am now facing.
Inaccuracte vehicle condition reports and shocking customer service!
Inaccurate condition reports. Do not purchase without seeing the car for yourself!
Basically I was told over the phone that I lacked 'common sense'.
"Bullseye Chip" with "comment only"
turns out to be multiple windscreen chips and am told it is unroadworthy - meaning it would require rectification - there's a rectification guide that was not used!
Additional chip is on drivers side making it unroadworthy. condition report identifies only the one on passenger side.
Spoke to [name removed], offered no compensation or couldn't even apologize. Didn't have the condition report/information in front of him and was rude in his tone of voice. Very poor customer service considering $19k had been spent.
Pickles Auction has the worst online bidding system i ever seen.
After spending hours viewing their cars. I trusted them saying that their online bidding would be the same as if was to their auction physical location.
After 5 minutes of auction their system went down and even worse. Pickles didn't stopped the auction. They carried that on with only those that were on their site. A total disrespect towards those clients who trusted their words.
Never purchase a car from here!!!!
I bought a Hyundai i30 on fixed price and as soon as I drove it out after paying the full price the tyre pressure light came on. After a lot of run around I found out the sensor was faulty and had been faulty prior to them selling me the car however they reset it so the light wouldn’t appear. They made me go to Hyundai dealership as they said it has warranty with them and they gave me a quote of over $800 as the whole tyre and sensor in that tyre had to be replaced. Pickles initially refused to pay however after running around for several days ...they agreed to pay only to then m continue to stall me for several days assuming they wanted my 7 day buy back to expire so their legal obligation would expire also. Eventually I returned the car on the final day of the 7 day buy back for them to not refund me all the cost I have made directly to them even though the contract stated the would. Still in the process of dealing with this issue and getting the full amount of money refunded. Don’t buy from here they’ll sell you a faulty vehicle and make it impossible for you to get a full refund if returned!
Live bidding crashed,
I wasted nearly 1 hour and 30 minutes online for ebidding. The auction resulted in internal server error.
My experience with pickle isn't great. They sell salvage written off vehicles to the Public, while these lots should only be sold to licensed dismentalor (wreckers).
Pickles Live Offline for Canberra Hail Auction
Trying to bid online for Canberra Hail Auction but their Online bidding portal is down again - so now people can only bid at the physical auction. This stinks - it's an absolute scam and outrageous behaviour on Pickles behalf. Should never have wasted my time with this company.
Over a week for a response...to be told they can not help!!!
Customer service of Pickles Auction is absolutely appalling. Contacted Pickles via the phone and followed up with an email that day. Finally received a response over a week later (after countless calls/emails) to finally be told...no can not help - even though they agreed to help a week earlier. Do not waste your time with this company....
- Verified customer
Scammers to the max
I bought a 2012 Mitsubishi Triton from the Sunshine Depo in Melbourne. Paid $10500 plus fees. Flew in from Adelaide with my wife and young daughter to pick it up. The description said all was good and driveable. Picked up the car on Friday morning and by Saturday it started dripping diesel. Mechanic said we could drive it back to Adelaide slowly so we started our drive. We stopped at Ballarat to find the passenger side of car had diesal all down the side. Had to stay in Ballarat a night before we drove back to Melbourne. I took it to a mechani...c in Melbourne who fixed the issue so that we could drive it back to Adelaide. That took a couple of days. Started the drive on Wednesday only to break down 37 km from Horsham. Called RAA who organised a tow to Horsham. The timing belt snapped which in turn has caused other issues. We are now stuck in Horsham with a car that doesn't drive. Now we have to organize the car to be transported to Adelaide. This bomb is costing us so much money. You would think that paying that much for a car you would get something decent. This car has so many issues. What are you going to do about it Pickles?? Answer your phone. Have been trying to call you.
Staff information, help & customer service
Daughter purchased an unregistered car was told it would be ready to go when she came back with her car she asked about Rego was given $ figure so she could be organised when she went back signed her car over paid for the car given the keys & pack to an unregistered car !! So how do I get home to Camden from Belmore!!!
Saturday we go to RMS get a letter to drive the unregistered car home go back to Belmore sent straight to a room to get a CTP greenslip (same room as Friday!!) but no hellos congrats nothing sent to the cashier paid waited for t...
Seamless transaction using the DIYinspect app.
Using the DIYinspect app, I followed the simple steps as directed and lodged my vehicle for an appraisal.
A few hours later I received a decent offer.
After accepting the offer, I received some paperwork and returned it. All got approved.
Drove my car to Geebung and on arrival signed a receipt and received payment into my account.
Simple, professional and worth considering.
My car was taken to pickles after being written off, the company was meant to send me the contents of my car, which they did, but only SOME of the things. I attempted to contact the company via email asking for the missing items, but didn't hear anything back. Not happy.
Watch out for the list of huge pickles fees added on to auction bid prices.
Beware of 3 huge pickles fees. Here is an actual example, I bid in a Pickles live auction through the internet & won a $1400 old car. Check out these actual fees, they are a ripoff. On the invoice there were 4 charges, $1400 for the car plus 3 big fees added on. The first fee is an admin fee of $66 plus a second $110 fee just for bidding on the internet plus an even higher third fee of $189 called a processing fee. Total of $365 in extra fees added on just for buying one $1400 car. Be aware, if you buy more than one car you'll pay all 3 of t...hese high fees on every car you buy. Also the internet bidding fee and processing fee will increase with higher bid prices. These fees are not in plain view, they are tucked away probably so buyers wont be put off bidding when they see these huge grabs for money. Buy from manheim auction or graysonline, they are more upfront with fees and their fees are much lower on similar value purchases.
not up front about sale items reserve prices!
They list items for auction and do not indicate whether there is a reserve, when you bid and become the highest bidder, they then tell you the reserve has not been met and you have not won the auction bid!
This has happen twice to us in previous weeks!
soo sad. can not trust them
i bougth a car in pickles auction and send that car overseas. filled up all paperwork to get GST refund, contacted with staff they said got it all good will start processing my GST refund
each month i am calling to them asking how is going my GST refund : they are saying it been send to account team 2 or 1 weeks ago now they will settle the payment
but it is been 3 month now and every month i am getting the same answer
Sad.. Wouldn't trust. Rewinded mileage.
Bought a car from them. Was pretty low mileage so was bidding high. Won. Got the car, car had service books and old blue slip papers inside the glove box showing bigger mileage 4 years ago! So the mileage was rewinded and I am scammed. Would have not bought a car or bidded that much if the mileage would have been bigger! Not to mention their own secret bidder...
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Questions & Answers
A friend of mine is purchasing a car off the lot .Told by the sales person bank cheque must be made out to cash and not Pickles .Is this correct
Pickles CxPickles Auctions
Thanks for the question, the answer to which is a definitive NO!
All cheques should be made out to either 'Pickles' or Pickles Auctions'.
Under no circumstances should our staff be requesting cheques be made out to 'Cash' (for obvious reasons).
I would like to investigate this further and would respectfully ask if you could advise which branch this was at and the name of the staff member who requested this or their dept/position/title (if known)?
You can advise by responding here, or email me at firstname.lastname@example.org
Thanks in advance, Pickles Cx
Can I privately auction for a car weekly
Pickles CxPickles Auctions
Thanks for the question. However, I can't quite determine what it is you are asking, and perhaps you could expand on this to a better understanding so that I can answer your question more effectively. You can either respond on this forum or perhaps just email me directly at email@example.com and I'll see how I can help.
Regards, Pickles Cx
Hi pickles Cx, i think what Jonas from
Sydney, NSW meant when he wrote his review (Sad.. Wouldn't trust. Rewinded mileage) and at the end said (Not to mention their own secret bidder...) was that you jack up the bids yourselves...
Fairly sure thats what he is getting at
Pickles CxPickles Auctions
Thanks for your interpretation.
My response was to simply highlight the possibilities of what he/she has likely experienced, as what you are suggesting (false bidding) is certainly a practice that we at Pickles do not engage in, not only because it's unethical and completely illegal, it simply does not make good business sense.
Practically speaking, It just doesn't make sense to false bid as there is no advantage for anyone simply because there is every likelihood that the (false) bid may win the asset. That means, No Sale (buyers don't get the asset they want, the vendor does not realise the value of their asset, auctioneer gets no commission for the sale, the auctioneer has to absorb the costs or re-lotting and remarketing the asset) all in all, not a sensible outcome for anyone.
There are many reasons why a bidder may not have noticed another bid being placed (more than I can easily list here) but suffice to say it is always a legitimate bid that is being recognised by our auctioneers and one that may not always be obvious to all in the room.
I again refer to Absentee bids, Vendor bids, online bids, dealer onsite bids, etc... We also have regular buyers who make a point of not making their bids obvious as they prefer competitors not knowing what assets they are interested in. Always our auctioneers are acting with honesty and integrity, these are pillars of our company Values.
I hope that provides a little more understanding and once again, thanks for your perception of things.
Regards, Pickles Cx
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