Pickles Auctions

Purchased a Caravan , but before I did , I rang to inquire why there is No interior pictures I was told “ The caravan is Locked and we can not show you any pics , but it is slightly Hail damaged the interior is ok as the damage description is “Hail damaged” nothing else mentioned. It is not on a WOVI so you’ll be ok ! When I did bid against… Read more

Many other people who as well believed the same, I ended up wining the final bid which took forever ! I was hoping everything else is ok, But when it got dropped of by towing Co ( Very trusted company I used for years I was told its Open & keys are inside ) But when I had a look to my shock & horror it was all stripped out inside with Many items Missing ! I have been their Loyal Customer for many Decades , but No longer can trust them, they have Decided me on a number of occasions. No Not a Happy Customer.. Be Very Vigilant !

I purchase items from three main auction companies in Australia. I cannot fault Pickles. I have purchased from both Pickles Online and Pickles Live and the process and support has always been outstanding. Well done team! Show reply

A few years ago i purchased a Jaguar from pickles with a severe transmission problem and a Gearbox failure light flashing on the screen. Pickles did not want to hear about it but refunded my money after a quick submission to VCAT … Read more

Advancing age and perhaps dementia affected my memory for just last week i purchased another car from this mob. This time the car was fine except for two badly dented alloy wheels that were not reported. To pick up the car i had to travel by public transport from my property in Benalla to Sunshine North a 4 hour trip that required a taxi- bus- train and then an uber I sent an email to pickles on 7/4 that read I INTEND TO TRAVEL APPROX 200KLMS TOMORROW TO PICK UP THE VW AND I AM DESPERATELY TRYING TO AVOID ARRIVING AT YOUR PREMISES AND BEING DENIED COLLECTION OF THE VEHICLE i received a reply on 8/4 from a Pickles Senior Collection Manager that read - I wanted to let you know that your payment has been received and the funds will be applied this morning. This process will be completed by the time YOU ARRIVE TO COLLECT YOUR VEHICLE. When i arrived at the premises at Sunshine North on the afternoon of 8/4 armed with a copy of the email i had received from Pickles plus a 7 day permit to drive the unregistered car i was denied access to the car and told i should have read the fine print on the invoice that i needed a tow truck for the car. I suggested the Senior Collections Manager should have done so also. The receptionist gave me the number of a tow truck operator who arrived in under 5 minutes and charged $150 for moving my car from one side of the security gates to the other. Does a great business from gullible pickles buyers like me. So far no response from Pickles

requested notification when BMW motorcycles come up in SA. Have since been bombarded with emails about cars, machinery, everything BUT motorcycles. ( at least 2 a day, every day ) I found some for auction through my own research, went to the… Read more

Salisbury yard to inspect them, and was told " you can't view the vehicles, you have to look at photos on line" I asked why not? And was told it is their "policy." What a load of cr^p! I tried ringing to get some sense, but have been on hold for 26 minutes. I do not have the time, energy or patience to deal with this company.!!!!

Someone could not find the information for me about a product, but they were quick to find someone that could help me. It was a very easy process for our freight crew to collect the equipment. Show details ·  1

The website is easy to use and navigate. The whole process of buying is extremely easy. The only issue I found so far is that it takes a bit of time for the payment to be processed, and the impossibility of payment by credit card. Show reply

I want to share my experience with Pickles regarding my vehicle purchase. I felt there was a strong emphasis on selling the vehicle to make room for new stock, which I understand is part of the business. However, my experience was confusing and not as smooth as I had hoped. Unfortunately, the vehicle's information was inaccurate; it indicated an… Read more ·  1

average rating that did not reflect its actual condition. Additionally, I encountered several mechanical issues that rendered the car unsafe to drive, and it is currently still under repair. I also paid the transfer fee, but I had to incur extra expenses to complete the ownership transfer. I paid at the department office. Pickles did not send a copy of the relevant documents to the department, which delayed the process.

While I initially considered giving a four-star rating, I felt there were dedicated staff members for the job. My bad experience isn't everyone's fault.

Salvage - Ive bought a few cars from Pickles and other salvage auctions and i have found it standard that cars are worse than they appear. Parts are always missing from the car, parts not related to the reason why they dont work... its like ppl from pickles or the insurance company or even previous owner know its going to auction and they start… Read more

stripping parts from the cars, they do this by cutting them out, not just unpluggin them but cutting the wiring. Ive had an X1 BMW with a broken timing chain (mechanical) ok no problem then crack the bonnet and find the DPF has been cut out with a angle grinder... Another X5 with seized engine, water damage and componants all blown to shit by someone charging the battery in reverse polarity, recently a Hilux that showed missing parts (from an accident i wrongly assumed) but when the car arrived it turned out all the wiring had been cut out along with the missing parts - the ad did say malicious damage but i assumed that due to the smashed drivers side window - nope turned out someone has stripped the parts from the front of the car by cutting the wiring, weird considering the plugs would have been simple to unclip.

Remember they are being sold at auction as salvage with no mechanical inpection becuase they are worse than they appear and the best way to sell them is to ppl who cant inspect .... bid accordingly .... whatever you think its worth - halve it

We were the highest bidder on the auction which was great. Unfortunately thats where the service ends. Go to pick up the goods and treated like garbage. Rude, arrogant, unhelpful people at the yard who give you the feeling you've paid the money now get out of here. Very bad customer service, in fact NO customer service. BEWARE and be for warned of what's coming. Show details

My experience with Pickels is not a positive one I rang them enquiring about selling it then took 4 weeks for a case manager to call me but he did and explained the procedure he stated that if I had any questions to contact him I have and I did it’s now been 3 weeks since I did still no reply and I’ve still not heard from the selling team to put my item up for sale I can only say what a pathetic company

Thieves and scammers I was a loyal customer spending thousands of dollars so on my last purchase I bought a trailer paid in full turn up to pick it up and the trailer doesn’t exist. I complain question all the lies about refunds etc etc. eve offers of compensation $0.00 received So what does pickles do block me and restrict me from buying again.… Read more

It’s been nearly a year still no refund just a bunch of SCAMMERS I WILL POST ON SOCIALS ALL EMAILS AND TEXTS AS PROOF

Sad to learn Pickles Pennington and manager Paul etc. Etc. They get paid for what they sell the item for whereas when good old Pete used to run the show it was at a lot price now it’s about money ripping people off manipulating people. I am a permanent buyer of over 30 years disgusting behaviour. Yes I have complaints with fair trading and… Read more

consumer affairs and also am filing civil disgusting branch disgusting people. Maybe Paul needs to learn the difference between being a manager and being an owner.

Absolutely terrible. One star is far too generous. I was guaranteed the vehicle I was looking at came with a valid RWC and had a good service history, missing only a couple stamps. It needed well over $4000 to pass RWC and had only 4 out of 16 services accounted for. The "customer service" I received afterwards was just as good in quality and honesty. Due to how they are set they do not follow ACCC standards. Beware

Pickle online live auction system to bid for the car is too bad. If you click by mistake just on bid..it automatically bid for without asking or confirming any amount .And then they cannot cancel your bid..and will charge you $1000 and they ban you for year or you have to buy that car and sell it again with there help...I would not recommend… Read more

anyone to go and buy at pickles....Slattery auctions is the bestest and there system to bid is also very good.....Pickles customer service is the worst..they just keep repeating the same script again and again.

Can't contact the local auction house anymore. Centralized reception waiting is still TOO LONG. How many receptionists do you hire? No personal inspections allowed. Found the same car, color on carsales 15% cheaper, 9% lower k's and not needing two panels listed in need of repair and repaint!! Do your homework, know your prices

Not informed that items have a reserve price when bidding. A waste of time bidding. Vendor's agent then in contact to offer a purchase price higher than off the shelf from the same company. Yeah right! EXEQ only sell cheap imported chinese crap. Pickles staff rude.

Great bargains, Good feeling when you strike a bargain, they let you have it. Very straight forward I think. Too much good stuff with great potential you may end up overbidding. Show reply

the experience i had overall was fantastic, very clear payment processing and the max bid feature is excellent, there hasnt been any spam messages from you guys, everything is very clear and concise. It was my first experience with bidding online at pickles, but it definitely will not be my last Show details ·  1

This company does not feel trustworthy, they sent me an email offering to help me to sign up 5 days after trying to sign up, for some reason my drivers licence details were not accepted and I could not sign up. I replied.............Bit late, the auction finished last Monday.  I was going to bid on a number of things but for some reason my… Read more

driver's licence was not accepted, even though I have been driving for 30 years legally. I triple checked every number I entered from my driver's licence, they were correct but your site still did not accept it, there were only 2 numbers to enter, it was not complicated. After to speaking to friends, I see they have gone through the same problem. Extremely frustrating, I just wanted to bid on a few items up for auction. I obviously didn't bother because I couldn't sign up. I do not feel comfortable sending copies of my ID to your site, I mean you can't even verify my driver's licence numbers, how do I know scammers can't get access to your site for copies of my ID, and why ask for my drivers licence numbers if you cannot verify them, it has a scammer feel about it.  I didn't bother bidding in the end.  Something is wrong with your site. I will not be bothering with your auction site in the future. Poor customer service. Very disappointed, thought u were a trusted company.

Important fault not disclosed Disappointed recently purchased RAV4 2019 car through Pickles online auction. The listing and the report did not mention any dashboard warning lights or faults, so I trusted the description and photos provided. However, when l received car after 2 weeks from delivery as it took time to arrange delivery from them.… Read more

once l received, as soon as l started the car to drive and l found that multiple dashboard warning lights were on (e.g. engine check light, ABS, mbs etc.) — faults that clearly existed before the sale. This was not disclosed in the auction listing or condition report.

I understand auctions are as it is but obvious faults like dashboard warning lights should be clearly stated so buyers can make an informed decision. I feel misled and disappointed by this experience. Once I received car I directly went to the local dealer but couldn't fix that issue after 2 weeks I got appointment on Toyota dealer and they recognized the issue and told me it will cost nearly 5k to repair it. I mentioned everything to pickle but they don't care me.But the guys in Toyota dealer are really nice they organized everything for repairing the car and after 3 months repair was done as they have to order parts from overseas.I went through lots of mental stress due to this problem occured. When l emailed customer service about this issue and expressed my interest to be returned, l got responsed by stating l have to bear what's sold as l made that decision, many times l was offered to seek independent legal guidance if l wasn't happy. I felt completely disappointed with this pickle auction and from my experience, l don't recommend anyone to buy from online auction unless you physically check car status. With reference to only photos and videos shown, please don't trust them. I am writing this review as l suffered for approximately 3.5 months as my car just remained on garage and l couldn't do anything.

3.5 months later finally I got road Worthy certificate and able to register car.Up to that days I was so frustrated. Pickle don't care about customers ethic once they got money so guys think twice when you buy car from pickle.

This is reflected from my personal experience.

Please improve your inspection reports and disclose all visible issues — online buyers rely entirely on your description.