- Verified customer
Stole money from me.
Won an auction. Bid was rejected. Over a week later they took the money from my account and told me to pick it up. After emails saying I no longer wanted it they agreed to refund me. No refund received and ignoring my emails. It has been almost a month.
Bank and ACCC now getting involved.
I have purchased three vehicles through Pickles Auctions; the first were from government auctions & the last one through a general (private) cars auction. The first two vehicles (purchased from government auction) have been the best vehicles I have ever owned: I travel 50,000kms per year & they never missed a beat. The last vehicle however, not so good! I was dubious about buying from the private car auctions, but when i asked, was told that all cars from the general auction must be drivable, we went ahead & spent $15, 500 on a nissan navara du...al cab 4x4 ute that had only done 98,000km. fees plus freight to SA brought the total cost to $17, 000,which is a very good price....However, drivable clearly has different interpretations; what I should have asked was 'are the vehicles sold via general auction fit for purpose, can they be driven safely on the road'. Because the car we picked up yesterday (28/7/2020) does start and it does move forward...but at a top speed of 30kms per hour & blowing a LOT of smoke. It cannot safely be driven on the road & we had to get it taken to the nearest repair shop. The mechanic says it definately has a blown turbo but wont know what else is wrong until he has a better look. He also says this is not a recent event and the previous owner would have knowingly sold the vehicle in this condition. Now i do not blame the Pickles folk, as they are the selling mechanism only and on the whole, I have found the staff to be very helpful. I am very frustrated that the vehicle was sold via general cars & not in a salvage auction though. If a car cannot be driven on the road safely, if it needs major repairs (anything over $1000 is, in my opinion, a 'major' repair), then it does not belong in the general auction. Perhaps you could look at that Pickles folk??? While I would buy low km vehicles from government auctions again, I would never, ever buy a vehicle from the general car auction again.
Worst experience. False and misleading information
Bought a car from pickles 23/06/20 for more than 15000$ from Pickles Rockhampton (I live in Brisbane), funds got cleared on 29/06/20 and the woman I spoke with confirmed that the funds have been received and that the ETA is 4-6 days for the car to be delivered from Rockhampton to Brisbane.
Called back after five days, spoke with Shabari Shetty to check where the vehicle is. She put me on hold as she could not find if the vehicle was booked or not which it obviously was not and promised me to call back and never did. Called Pi...ckles again, spoke with someone female again, she gave an ETA for 13/07/20 for the car to arrive in Brisbane. Told her I was advised on 29/06/20 that ETA is 4-6 days. She said she will look into it. After few hours received an email from Shabari Shetty saying ETA is 10/07/20. Then Lee Taylor from Pickles left a message on my phone to call her back, called her three times and left messages without any reply. I run a business and I needed the car urgently to run my business. Pickles has provided false and misleading information multiple times and has screwed me around. I have paid more than 15000$ for the car and have bought cars previously from Pickles, surely I did not deserve this ??. I would expect pickles to remedy it, else I will be filling a complaint. EDIT/UPDATE: Nigel took up the matter and resolved it. Thank you Nigel.
Buying a car with Pickles finance
found a vehicle on carsales/pickles and ask for a little finance which i have a rating off 98% but refused by them which was a little strange and found befor being refused i ring sent emails but after 10 days no one replied i rang a 1300 number and some one rang sorry can not do finance never been knock back before alway paid direct credit
Car I never bidded on, and now they will not refund my deposit.
On Saturday 13 June, there was online Pickles auction, and allegedly I have bidded on car (Lot 6140). In the afternoon around 4pm I received email from Pickles Online auction with tax invoice statement which shows close to $1000 fees which were charged upon the bank account, which I can attach emails and tax invoice statement as proof as needed. This has been some confusion, we never bided on this car, please we want refund the amount deducted from my account. Liam later cancelled the request and as part of this my deposit has been forfeited t...o the insurance company. I believe there has been system glitches/error on Pickles side and not on my, this is unauthorised transaction they have made. We had no interest on this car whatsoever. Liam disagreed and told me that terms and conditions of auctions he can't refund deposit back, and that I should speak to the online IT team who managed the auction, even them were refusing and again explaining to me terms and conditions, this is totally unfair. This is unbelievably shocking without my knowledge that money has been debited from my account. My card details were verified on my account and debited. I have checked my online account, in My Bids and there is no history of this transaction bid, please kindly refund $1000 back to my account. I hadn't even logged into the account so I don't understand how this happened. All I want is my deposit amount refunded, they can block my account and from further auctions, I care about is honesty, intergrity, transparency and that what money was rightfully mine to be refunded. We have tried numerous times to contact Pickles IT team, but essentially they are playing cat and mouse games with us, bouncing us back and forth between the Canberra branch and IT Department. We wanted to confirm with the IT team if they had been any other devices unauthorised logged into our account, but wouldn’t provide this information and were very hesitant. Also they were not even assigning a team to investigate this further and look at the logs, transcript of the online bidding and claim that these type of “errors” where they debit deposit fees from accounts happens on a weekly basis and use the excuse that we don’t have time for our nonsense, and are supposedly working through a big back log of cars which were on auction. Please any actions you can take to rectify this please, or please point me into the right direction. I’ve also contacted my bank and will notify me in due course what will happen to the dispute I have place on that transaction. I urge nobody to ever bid or use Pickles Auctions. You will regret it badly.
Don't believe a word of what they say.
Had a problem when car dident pass roadworthy, they took my money and I contacted branch, told, you bid on broken car. I tried to talk to management and sort it out and go no help at all.
I listed my complaint here & told to contact so manager could help me resolve this matter.
I called, he said I just need your name so I can look at the item you purchased.
I gave it to him & that was the end of the conversation. He actually said 'what do you want me to do about it'. He just wanted to get my name.
I was stopped from buying anything from any pickles in the future, not interested in resolution.
I did buy farm equipment in the past and went to buy something was told I was never able to buy from them again.
Thank you For The People Review Pickles Auctions
I just want to say thank you to everyone that have submitted their reviews here. I was literally gonna go tomorrow to spend 40k with Pickles, but after reading the horrible experiences ill rather spend 10k more and buy new.
Reneged on the 7 day buy back guarantee
Do not deal with these guys. Pickles Belmore refused to return my deposit, despite the 7 day buy-back guarantee. I had left three voicemails for them over two days at the start of the 7 day window, but they failed to return my calls. Instead they went ahead and registered the vehicle and now insist I pay a $434 registration fee out of the deposit. Their reasoning - I should have emailed rather than phoned! Ridiculous.
Gave me Spare keys for a different car then refused to replace them!
Bought a 2018 Toyota Kluger. The car was advertised with spare keys but the spare keys provided were for a completely different car. When I contacted Pickles about it they never rang me back, I had to call continuously to follow up the matter, then got told they wouldn’t replace both the spare coded and spare sub key. Despite me doing all the groundwork because they couldn’t come up with a plan. It’s not unreasonable to expect the advertised spare keys be for your car, and if they are not - replaced. The staff member on the phone who eventually handled it was rude and kept cutting me off. Not what I expected from such a well established company.
Was told lies!!!
I went and looked at a fixed price car and asked whether it came with the 7 day buy back and was told that it does, so I bought the car under the understanding that if there was anything wrong with it I would be able to return it for my money back. Low and behold 3 days later the car was loosing coolant and I got under the car and checked everything out and found it also had a significant oil leak as well as what appeared to be oil in the coolant. I rang Pickles and told them I would be returning the car under the 7 day buy back and was told th...at the car was not covered by it. After arguing that I was told that it does they wouldn’t honour it and would get it repair. Long story short I’ve bought a car I can’t even use with out it overheating and have been without a car for 3 weeks now waiting for it to be repaired under warranty. I will never recommend pickles to anyone and to steer clear
Car damaged. A/C components & condenser smashed. Engine mounts bent. No inspections during Covid
Bought a 2018 Pajero Sport via Pickles Auctions. Advertised with all working order. After taking possession of the car, found it had different log books to the VIN number. Took it the local Mitsubishi for 30K service 6 days after picking it up, the car has 25K kms but without log books thought it was sensible. I though the a/c was just needed re-gasing. Two things, I wasn’t told it was a fleet/Thrifty car (means capped service isn’t possible) paid $595 for 30K service, capped $300. The dealer then showed my the a/c couldn’t work because t...he condenser was smashed and the obvious vehicle shaking was from the LH ben engine mount. To fix, $1,120 a/c & $540 for the engine mounts. Don’t buy during covid and without inspection. Don’t trust pickles inspections.
- Verified customer
Budget Prices but Hidden Fees
Knowing the car sales are complicated, I had read up all the terms and conditions before purchase.
I then purchased a car from a Victoria Fleet (government vehicle) auction at Pickles Auction Sunshine branch- the car was a bargain.
I was surprised to see them charge $200 more in auction fees than was listed on their website for Victorian Fleet auctions.
When I spoke to the cashier about this, she told me that the Vic Fleet price only applies to the first 100 lots in the auction. This information was nowhere on the website or their terms and conditions!
Pickles boasts - "Pickles charge competitive fees with no hidden costs."
They fail to live up to this boast.
Beware of 7 day buy back offer loophole
I was told there is a 7 day buy back offer. When I approached them during the cooling off period, they said I have not signed the 7 day buy back form so I am not eligible. That was ridiculous reasoning and very cunning.
Staff paddock bashed my car, left windows down in a rainstorm, ridiculous fees and online auctions started 1 hour late!
Was shocked with how poorly Pickles staff treat cars in their lots and the ridiculous fees. Bought 2 cars at the recent Canberra hail auctions, a 2012 Toyota GT86 and a 2018 Honda Jazz. The cars are being kept at a large field which was a terrible idea as it is prone to turning into a mud pit when it rains. The RWD Toyota had obviously been "paddock bashed" as it was absolutely covered in mud and was low on fuel. The Honda Jazz annoyed me more as it had a giant puddle of water in the driver's foot well which was only there because the staff for...got to raise the driver's window after getting out and it had rained... I have a friend who had the similar issues with his Holden Commodore showing signs of being "paddock bashed". Pickles attitude to all of this is buyer's beware, but I can't understand why Pickles charges such a high fee? As far as I can tell, they are a disorganised mess, with poor facilities (a grassy field and a portable office) and staff that go out of their way to damage the cars that customers buy. Finally the "Pickles Live" auction experience itself was terrible. Continuous technical difficulties: one auction I was in started about 1 hour late. Customer service over the phone was actually quite helpful, but as for the Pickles auctions and the facilities: terrible. Would not recommend anyone use Pickles, ever.
Major mistakes buying fixed price vehicle
I was provided with incorrect information during the initial phone call, which is something I only found out about after transferring the money for the vehicle.
I then tried to return it while still on Pickles premises, however, I was told the 7-day buy-back offer doesn't apply to this vehicle. This was also incorrect, as the 7-day buy-back offer was advertised on the vehicle's detail page.
Unfortunately, I trusted the information I had been given and went ahead and registered the vehicle (as well as buying insurance). The fact that number...plates weren't given to me before I left Pickles premises (the vehicle was less than 3 months out of registration) lead to a major confusion and more time wasted when dealing with RMS. (I have returned the vehicle and I'm in the processes of trying to get the expenses I have had to register the vehicle back from NSW Revenue.)
Check carsales.com thoroughly first.
You can get a good deal on pickles but they are not as common as they should be since you are taking the risk of not having a proper look at the car and technically it could blow up 300 yards down the road and there is no come backs. Just had a simple check of the fixed price Rav4 on pickles and found I could get exactly the same car with less milage and more rego for $3000 cheaper from a dealer that means there is some guarantees with the dealer. Dont think it is an automatic bargan most sales on pickles are not better that carsales.com but with more risk.
Pickles make an error, then ban the customer!!
I was the winning bidder at last weeks hail damaged auctions in Canberra. On completion of the auction, Pickles emailed my invoice for the sale which I immediately paid by netbank. Approx 1 hour later, they sent me another invoice, showing that they had taken $1000 out of my credit account and an amended amount to be paid, which meant that I had "paid" $1000 above the sale price. I contacted Pickles and let them know how I felt about them unlawfully accessing my credit account and withdrawing that amount of money AFTER I had paid the account in...full. I told them that I did not wish to proceed with the sale, on account of their own acknowledged mistake. They reluctantly agreed but informed me that they were banning me from future sales because my my legitimate request! What a joke of an organisation, they make the error, they don't apologise but they are able to punish the buyer for THEIR mistake.
Signed up, after browsing through the website noticed a lot of charges on top of charges that are part of winning bids. This was first flag raiser, then while viewing items having to pay for different monthly subscription packages to view history sell prices, yes only history and bonus complete searches on vehicles.
That was enough, straight to google pickles auction reviews and you wonderful reviewers put your experiences up for people like me to see what could happen to my time and effort of researching items on sale, thinning down to favour...
Uninformed Customer Service
This company clearly doesn't know what they are doing. On their website, there is/was a PC that is sort of meant for gaming and so I was still deciding if I should bid. When I called the branch about the inquiry about the PC, i got moved 5 times in the call because I've apparently reached the wrong branch or because they didn't even know that they had a PC in their branch. Customer service was absolute garbage except for a nice man whose name I've forgotten but i have yet to get a shipping price for a PC that is located in Dubbo to Victoria. If they cannot even do this then i don't think they deserve even 2 stars.
Questions & Answers
I bet on a car by mistake and I won the bet how to cancel that
Pickles CxPickles Auctions
Thanks for the question.
Under the terms and conditions of participation at auction(s) all sales are final and there is no ability to cancel a sale. If you do not proceed with the sale then you stand to forfeit any deposit paid and are likely to be banned from participating at any future auctions.
Did you contact the branch immediately, and if so, what was their response?
Please email me your response (along with a copy of your invoice) directly to email@example.com and I will review this for you.
What if I buy fixed price car from PicklesGO and then it doesn’t pass the roadworthy inspection for interstate car registration?
Pickles CxPickles Auctions
Thanks for the question.
All PicklesGO cars come with a Roadworthy Inspection certification for the State in which they are sold. i.e. a car sold at PicklesGO in NSW will have Roadworthy for NSW, not any other state.
Each state has it's own criteria for Roadworthy Certification and there is no such thing as a National Certification.
Hope that helps,
Regards Pickles Cx
Pickles CxPickles Auctions
Apologies my original response wasn't clear.
You would need to determine the issue that has caused it to be declined for Roadworthy and then rectify it so that it is compliant.
Roadworthy certificates provided will only be compliant with the State in which the asset was sold (not any other State or Country).
Hope that helps.
I have won a hail damaged car on live auction 3 days ago, still I haven't got any confirmation email or anything
Pickles CxPickles Auctions
Has the branch taken your deposit as yet, or have they provided you an invoice to pay the balance?
You can post your response here or email me directly at firstname.lastname@example.org.
Pickles CxPickles Auctions
Thanks for the reply.
Based on what you're saying I would think it is likely the asset was not sold.
Did you hear the Auctioneer say 'Sold' (did you see 'SOLD' on your screen at time of bidding)?
Or did he/she say the asset was 'Referred' or 'Passed In'?
It is possible that although you may have been the highest bidder you may not have won the car as your bid did not meet the Vendors Reserve price.
If you can provide me with details of the car I can check for you. Simply email the information to me at email@example.com and I will look into it.
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