I have purchased two cars, lovely experience
I have purchased two cars from Pickles in Hobart now, couldnt recommend it enough. 2006 VE commodore that ran almost flawless for 10 years and now a Hyundai i40 that has run faultlessly for 3 years.
Staff very unhelpful
Staff very unhelpful, l am new to the bidding online, was going through the online sales but to my surprise got an email that l had won a bid for a car was't sure I looked at, anyway called belmore office and was told l had pressed on the bid button, the person I spoke too said he would lodge am error bid complaint , maybe I could get some of my money which was taken from my account back. It going to two weeks but no one had called. I have called the office severally but what l get told each time l call is someone will call you back.
Customer Experience was able to sort everything out
Filed a review with Pickles. Customer experience was able to get back to me.
After a few emails of requesting more details from me (all within a day)
The manager was able to resolve everything and a satisfactory resolution was met.
Would buy from Pickles again as this was just an unlucky lemon which got resolved straight away.
Pickles Auction Wagga misleading
I brought a car from Pickles Auction yesterday, the female car manager told me that the car did not need a blue slip because it just had ran out of rego and they had a pink slip for it and I could get it registered straight away. However after I purchased it and tried to get a Green slip, I couldn't as it needed a blue slip, I rang this female car manager at Pickles Auction Wagga and she said the pink slip had just ran out and I now needed a blue slip at my cost if I wanted to register the car. After been told the rego had just ran out and the pink slip she had for the car was fine, I realised that 42 days after a car ran out of rego is not " Just ran out of rego". They failed to disclose to me that it needed a blue slip and that the pink slip they showed me was not valid. Very disappointing, I felt I was misled.
Zero Communication - Left Deposit & They Sold the Car on me Due to Their Own Failures
Very poor communication between Finance Section and the Cashier Department. They canceled the transaction on me as it fell outside the parameters of given time frame. No one ever contacted me telling me this information??? That's fine, if your team cannot get approval for finance within your own time frames, just advise me of your own incompetence and I would've paid cash the following day as I had the funds, not to mention the Broker already knowing this information. Don't give a 5 day time frame and expect to take 2 weeks given the special consideration (ABN had not been over 2 years old). I walked in prepared to pay directly via bank check after I was notified, this was also after the broker had requested me to hand over to a third party software all my bank statements which required me to give them access to my Internet banking Login Username & PASSWORD (breach of confidentiality)??? and the car was gone? The sales service was half descent, but again, finance and Cashiers are 5 meters apart and are clueless at what they're doing, again 0 communication and terrible service on their behalf.
Worst experience ever, Horrific negligence, Zero accountability.
Test drove Car, Was in perfect condition near new as described.
Purchased and on date of pick up battery was dead. Staff at Pickles attempted to jump start the car and in doing so caused significant electrical damage. Staff advised the car was still safe to drive and just needed a simple computer reset to remedy.
My pregnant wife drove car 4 hours home with no idea that she was driving a significantly compromised vehicle. The car manual states to under no circumstances to drive while (!) light is on. Local mechanic took a look and found the entire computer had been burnt out and as a result, The car had no ABS brakes, No airbags, No handbrake, No traction control, Nothing!
Pickles took zero responsibility and just hand-balled us to a insurance/warranty provider. Neither pickles nor the warranty provider would accept any responsibility. Only option we had been given was to get the damage repaired under warranty. A process which took a considerably long time, during which we had to constantly juggle taxis and hire cars at our own expense for nearly 4 weeks.
During the whole course of the repair the only person who would give us updates or return or emails/calls was the mechanic. Pickles and the Warranty company just didn't show a single shred of empathy or concern over the situation they caused.
As a direct result of Pickles and the advice they gave my wife she was placed in an incredibly dangerous situation. We experienced financial hardship having to organize alternative transport. I never want any interaction with Pickles again and have been telling everyone I know about this experience.
It’s either bad luck or deception.
Took two days for anyone to return my calls to organise freight and payment, Had it blue slipped needed all tyres replaced even after reported fair tyres, best bit is the car arrived, engine light on choking in white smoke. Not reported In condition report. (Complete mess absolutely horrible)
Attended at prestige auction 23/7/19 and had a vehicle referred for purchase
After a couple of minutes was old price referred was acceptable and was walked over to an office area and told to wait outside
No seats and I am aged. I told the gentleman Craig I would transfer the money in full today
Waiting waiting waiting and cue jumped by others escorted into office
I asked male in office if someone could serve me or could I go to front office to pay and he said no
Another staff member approached me as he could see I was getting upset and he went away to bring Craig back to me
Craig was then on the phone so I approached him and said I just wanted to pay for the referred vehicle and go could someone please serve me or I would leave
He said I would be banned if I did not wait to pay. I refused to wait a further half hour as prestige auction finished so it looks like I'm banned
Oh! what an experience, bought a land rover from these scammers, condition report mentioned the tyres were fair, and there is a complete service history, got the delivery, the car was not serviced from 2 years no mobil oil, tyres were cracked all 4, took the car back, the mechanic at pickles Ray was super rude and advised the tyres are fair condition when it clearly were cracked and ripped from the centre, asked him to put that in writing which he totally rejected to do so, that was my last car i will buy from you scammers, my lawyer will serve you the notice for defaults though.
I am really happy to , I really appreciate pickles manger to contact me , thanks thanks thanks I am really happy to , I really appreciate pickles manger to contact me , thanks thanks thanks
Will never buy from again.
Purchased a Ford BA wagon on gas, checked water before driving home and realised it had no water in the radiator bottle, I tried to fill up and the water came out faster then I could pour in from a rusted out of a welch plug mounted between rear of engine and gearbox. No mention of this damage before purchase, no refund or help given
Worst idea ever
I have a car from pickles a repairable write off ( repaired )
Apparently it was a HSV - later finding out no build number - no HSV
The body and the vin don’t match the type of car it is.
The engine also is of another car and head gasket was blown
The ECU was stuffed and of a different vehicle causing the heads to crack nearly completely blowing the engine I was able to save it. Costing $5,600 including replacing ECU components and computer programming.
Non genuine hsv and non matching vin no history of repairs for the VIV
Waste of money 13k in total loss
Poor car inspection report by Brisbane Geebung
Inspection report didn't mention huge dent on boot. I traveled 600 KM's to pickup vehicle as i couldn't do on site inspection. Manager's attitude was terrible. Blamed me for not viewing pictures properly. Never accepted their fault. Picture and inspection report attached for reference. Never trust them.
Pickles is pickled
I won an auction at Pickles Wagga Wagga during the week. I rang the Wagga Wagga branch on three occasions to arrange payment and pick up of the vehicle on Saturday 22/6/19. Arriving after a three hour drive this morning only to be told I they had no idea where the vehicle was, and their policy is no collection of goods on a weekend. The manager was contacted by phone, and was abusive to me. Don't trust them and be careful if dealing with the branch manager, [Name Removed], he can be quite aggressive.
Horrible Experience - Buyer beware. Completely dishonest and unethical conduct at Belmore branch
I bid and won an online auction for a used 2007 vehicle in early May 2019. The description of the vehicle gave the impression the car was driveable and able to be registered with no major faults, and even went into detail about minor marks and scratches, but failed to mention that the car was leaking both engine oil and transmission oil and the transmission was damaged to the point where the car would not even start in Park. Pickles staff would have had to have known this whilst moving the car around their auction floors.
I only learnt about the faults by requesting a blue slip to be done onsite before they shipped out the car. Pickles Belmore branch staff strongly tried to persuade me numerous times over the phone NOT to have the blue slip done on their premises. It was at this point I became suspicious, and later realised that Pickles staff knew full well about the poor condition of the car and were dishonestly and unethically trying to hide the facts from me until the vehicle had left their premises. I persisted with requesting the blue slip to be done onsite before shipping out the car, which revealed major faults including an inoperative transmission. I was devastated and immediately applied for a refund within Pickles' 7 day framework.
After initially being told I could not get a refund, numerous emails later, Pickles eventually refunded some but not all of the money I paid them. They refused to refund my initial $500 deposit. I then lodged a bank dispute to recover my $500. To add further insult, Pickles then incorrectly debited my account AGAIN for another $500 without my knowledge, which my bank is now disputing. I will be escalating the matter to the relevant authorities including NSW dept of Fair Trading, NCAT and investigating legal action unless I get my money back.
Pickles' stance is that they try place all responsibility on the buyer to ensure the car is ok and have all manner of fine print attempting to cover their dishonest practices to this end, however, no terms and conditions of theirs can void NSW consumer law which states:
"Businesses are not allowed to make statements that are incorrect or likely to create a false impression.
It makes no difference whether the business intended to mislead you or not. If the overall impression left by a business’s advertisement, promotion, quotation, statement or other representation creates a misleading impression in your mind—such as to the price, value or the quality of any goods and services—then the behaviour is likely to breach the law."
- Excerpt from ACCC website
Very dodgy - they seemingly modify vehicles to improve asset value and saleability
Please see extract of response from Pickles, by review from my husband below:
"Please note that....We sell on behalf of our Vendors (asset owner). We do not service or modify these assets as they are sold in as "as is, where is" condition. We also do not warrant the condition of the assets (vehicles), nor do we undertake mechanical inspections of these assets."
My husband received an email from Pickles that looked like it was for staff and it reads as follows:
Pickles Auctions now has the delegated authority to approve expenditure up to $1500 for the following items:
- minor mechanical repairs
- cleaning and detailing
- minor exterior touch-up
- safety and worthiness fixes
If Pickles Auctions determines further rectification and refurbishments costs would be required to increase asset value or saleability, they may apply to have costs approved....
Pickles Auctions must manage the asset expenditure to a minimum, only spending money to increase saleability and return where responsible to do so.
Pickles Auctions will manage asset sales to achieve the best possible result for customers....
Started bidding for a vehicle online, end time for the auction was 1:00pm. Two minutes Earlier I was out bid and remaining time changed to 3 minutes. I bid again and the remaining time appeared 9 minutes. I was outbidded within next 5 minutes. Now it is way pass 1:00pm. By the time auction finished it was 10 past 1 PM. This is very shonkey and cheap way to run business. I will be reporting this to fair trading soon. I would recommend all victims registering their experiences to fair trading. This is zero star service. They steal petrol, foot mates and for some reason spare wheels are always worn out. ....
Didnt realize that the salvage vehicle that I purchased at auction was advertised as noisy engine, when I went to pick it up the engine was shot.Pickles withdrew the sale and gave me a full refund Amazing service Thankyou
Deception and lying
Pickles lied to me after selling a car with major fault in it. Car Gearbox was gone. When I contacted pickles they said bec i driive the car away from pickles they won’t take it back. In reality I had towed it. When I told them I towed it. Then they said because you serviced the car they won’t take it back. How does that make sense. It sounds to me as if they ripped me off..
Pickles Auction is Terrible to deal with.
be very cautious when buying from pickles auction as I got very bad experience today. so below is my experience describe. I am from Sydney.
I purchase Toyota Kluger from Pickles Sunshine Branch. bought it on online auction. Made full payment same day they received payment next day. Send someone to Melbourne from Sydney to pick up the vehicle. while picking up found out things are missing from the car and wasn't describe on report. they gave us 2 choice.
1. they will refund full money including deposit.
2. or they can give me credit of $300.
where I accepted option 1 and they asked to send email to Person called Alexander Silver account manager. and Email was sent on the same moment to Alexander. since then they didn't return the money to my account and keep telling me they have done the transfer this morning. since one week they are saying same thing.
now today they said the missing parts they have ordered from wreaker and I have to purchase the car. if I don't purchase the car then they will not pay me my $1000 deposit. I have already loose the money since I have send someone to pickup the car and person come back urgently by Air. I told them they have to pay my lose of $1000 instead.
Please Guys never trust this Doggy company where the commit on something and not deliver. they think people are Idot.
My contact number is 0430505346.
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