bought a car from pickles auctions vic tullamarine (missing parts)
i bought a car from pickles auctions in vic tullamarine. when it was delivered today to sydney i see that the expensive navigation unit was missing, ( it was in the pictures when i bid on it online) i called the branch and spoke to a lady who transferred me to another guy who said and i quote '' when your tow truck driver came to pick it up he should have mentioned that the navigation unit is missing because once its out of the site we are not responsible'' i told him how is the tow truck driver suppose to know what the car comes with, he is ju...st picking and dropping off the car, he said sorry cant help you. i say you cannot be serious? are you playing with me.. he said no sir im serious, i said if the car was on your yard and someone comes and takes the navigation unit because the car is unlocked how is that not your responsibility, he kept saying no thats impossible we dont steal anything, i told him it could easily been anyone who looked at the cars since the dashboard interior was damaged the navigation unit was kinda sitting there and could have easily been removed. he kept denying it ( i do have the pictures of the car they uploaded on their site which shows this) later i told him looks like you are just trying to tell me to go get f##ked, he kept mumbling and saying no we cannot do anything, I told him i have to be compensated, than he says ohh so this is all about you getting something, i said are you serious? i want the navigation unit that came with the car or an equal amount of money that it costs to buy one off the market. than i told him i will contact fair trading, he said go ahead im gonna end the call now. absolutely appalling customer service, i cannot believe i was dealing with a company inside Australia. i am actually thinking of contacting fair trading even though in the long run it would not be worth my time i feel like i need to do it out of principle.
- Verified customer
Always do your due diligence
Have bought 4 cars (All of them via gov't auction) and countless items in the general auctions. IF you are careless enough to buy a car and not inspect it in person, then you only have yourself to blame. Have bought general goods and $10- $600. I got what i paid for all as described.
- Verified customer
Out of pocket $6000 for a deceitful condition report. Pickles won't take any responsibility!!
I bought a 2007 Nissan Navara through pickles live auction. Condition report stated it 'Start's and run's' with signs of scratches. No mention on the vehicle's mechanical damage and range of other obvious problems. Auctioneer stated it was just a simple re-registration. The listing was completely misleading and therefore manipulated buyers to continually offer higher bids.
Once the vehicle was collected, it would not start. An inspection highlighted severe mechanical damage. I have had constant dialogue to pickles management and they are not w...illing to take any responsibility nor offer a resolution. I have spent over $20,000 on pickles auctions in 2 months yet they are comfortable to provide no cooperation to a regular customer like myself. Extremely disappointed with how I have been treated!
- Verified customer
Extremely disappointed by constant negative and illegal behavior by Pickles towards buyers.
I bid on item, then I was i did not win it as it did not meet reserve, I negotiated to buy it. When I went to pick-up the item, a part was missing. I was told by Pickles staff that someone must have stolen the part. I gave Pickles the option to buy and supply the part or provide me with a refund, plus $75 for my time and fuel cost. But they refused. They did not refund my money yet, and asked in an unsolicited email to provide my bank details. Extremely unprofessional and unsafe practice. Pickles why don't your staff send me their bank details ...via email? This is not the first issue I have had with Pickles. I bought several items through their Auction, and when I went to pickup the items and none of the 4 items I bought where available, and was told by staff to ask for a refund, so much for my time and cost. Once again a wast of my time and resources. Yet another instance I went to pickup items and after waiting approximately an hour for Pickles staff to find the items they could not. Once again a wast of my time. Another time Pickles failed to disclose item was damaged and missing parts and also supplied me with the incorrect items. On another instance where I bought a vehicle from Pickles I was abused and insulted by staff when I asked for plates and inspection report as was required by legislation. I contact Fair Trading and then Pickles had no alternative to supply me with the plates and inspection report. Pickles charge a hefty buyer premium they call an Administration fee for what, However they continuously show a lack of service, as well as unconscionable conduct towards the buyer. It is my belief that Pickles are in Breach of Australian Consumer Law advertising something for sale by auction and not providing it.
They sold me a lemon....
condition report stated engine miss fire. Not mentioning the turbo is gone the engine has much more problems the 2 back tyres are about to pop and has a pink slip dont know how they approved a pink slip so illegal this is a salvage car not normal auction !!! Went to talk to manager and return car only to be stuffed around went to the office 3 days to be told I will get a phone call within an hr still waiting 1 week later for this phone call... best option is to take it legal.. DO NOT BUY FROM PICKLES false advertisement pickles belmore nsw ...
Scammers... truck that was sold should be in salvage not buy it now
Bought a truck from pickles on buy it now so NOT ON AUCTION and didnt even make it home ,, gearbox failed,clutch failed, air compressor failed, engine had hole in the piston all this 60km from pickles yard..
Came back to talk to staff ,, only to be shuffled around and ignored for a good hour .... After a hour and a bit manager made an appearance and let me know that he is going to investigate but not really his problem... well he is "investigating "
For 6 weeks now , and not answering email or making any contact.
Guess I'll have to take his (pickles manager) advice and go legal.
Joke of a business - check out the story on A Current Affair last night
I bought a vehicle there some months ago and there were numerous faults not listed on the condition report that couldn't be missed when doing an inspection. I contacted Pickles to remedy the situation and they were incredibly dismissive and arrogant.
Feel free to contact A Current Affair, like I just did, with your experience if it proves to be terrible like mine was. The story comes up at about the 18 minutes mark on October 9 2019.
STAY AWAY FROM 'DIYINSPECT' APP BY PICKLES
Decided to try Pickles 'DIYinspect' App for selling a family members car for them. The car is in immaculate condition, low km for its age, top of the line model with every factory option included plus full service history and has conservative Redbook value of $22K. Their offer, $12K...I contacted them to double check as thought they must have made a typo in the email, no such mistake they were serious!!! I asked the person at Pickles if their staff who collect cars wear balaclavas, hoodies, gloves and can hotwire cars, LOL. Don't waste your time these guys are an actual joke.
False Promises - Low Value Trade In - Poor After Sales Support
Recently purchased Kia Sorento from Canberra with trade in.
Traveled from interstate (4hrs) & Inspected vehicle and noticed vehicle was dirty/poorly detailed on the inside & very low fuel, Sales person agreed and said they would give a full detail & top up the fuel before I pick up a week later. Sent 2 messages to salesperson to remind them to detail & top up fuel before I picked up, no reply. Turn up a week later & vehicle still filthy dirty, fuel tank empty plus a flat battery, awesome....
What is super disappointing is that my Trade In was c...
BEWARE BUYING FROM PICKLES ONLINE
BUYER BEWARE!!! If you are looking to buy online from Pickles Auctions. I would give Pickles vehicle description no credibility at all. I was the successful bidder a few weeks ago on a 2013 Jeep Wrangler Sport. The only note on the item was that the park brake was not working, On delivery we noticed the four wheel drive did not work and there were driveshaft bolts in the glove box ,Looked under the car only to find it had no front axles, no front driveshaft, and a completely seized front differential. I have been in discussion with Pickles and ...i am told they don't perform mechanical inspections on any of there vehicles that go to Auction so basically too bad and they are not liable in any way. We have now spent $2500 on Parts and 20-30 Hours labour to resolve these issues. This piece of Junk should have been in the DAMAGED Auction Pickles. BE VERY CAREFUL BUYING ANYTHING FROM PICKLES WITHOUT PRIOR INSPECTION.
Wrong size stated
I placed a bid for a double bed online and won. I picked up the bed and when I put it up at home and surprise surprise ,it's actually a queen size bed. There were also a few screws missing which I suppose can be expected. So now I have a frame I do not need and a double mattress that I purchased that is on the floor. Not so hard to actually advertise the correct size is it?
No one answering phones (Sunshine)
We have been trying to call the Sunshine depot for almost 2 days now. We bought a car online and need to arrange freight as we are not in the state of Victoria for another 2 weeks.
Anyone know why they don’t answer phones or emails for they matter?
Staff very unhelpful
Staff very unhelpful, l am new to the bidding online, was going through the online sales but to my surprise got an email that l had won a bid for a car was't sure I looked at, anyway called belmore office and was told l had pressed on the bid button, the person I spoke too said he would lodge am error bid complaint , maybe I could get some of my money which was taken from my account back. It going to two weeks but no one had called. I have called the office severally but what l get told each time l call is someone will call you back.
Customer Experience was able to sort everything out
Filed a review with Pickles. Customer experience was able to get back to me.
After a few emails of requesting more details from me (all within a day)
The manager was able to resolve everything and a satisfactory resolution was met.
Would buy from Pickles again as this was just an unlucky lemon which got resolved straight away.
Pickles Wagga- had some difficulties with a purchase of a car but was sorted out by head office later
I brought a car from Pickles Auction yesterday, the female car manager told me that the car did not need a blue slip because it just had ran out of rego and they had a pink slip for it and I could get it registered straight away. However after I purchased it and tried to get a Green slip, I couldn't as it needed a blue slip, I rang this female car manager at Pickles Auction Wagga and she said the pink slip had just ran out and I now needed a blue slip at my cost if I wanted to register the car. However, I made a complaint to head office of Pickles NSW and the head office staff offer a fair solution to the issue.
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Questions & Answers
Hello, I bid on and was the highest bidder an online vehicle auction on Friday. My bid was 'refer' when the auction ended. I contacted Pickles on Monday and was told the item is still referred to buyer. After reading the comments on this site it appears that my bid will most likely not be accepted. Presently am looking to purchase another vehicle on another auction site ending in 2 days, is there a shut off time when the item is still referred to buyer when I am no longer legally required to honour my action agreements?
The Seller can stick with the reserve price or come down in reserve price. Pickles should contact you to let you know what the seller wants to do. Just ring Pickles and tell them you want an answer so you can decide on the other vehicle..
As I stated, I had already contacted Pickles and asked the question - was told they would contact me soon. My question, what is the duration that I am legally bound to the auction agreement? Soon could be a days or weeks before I know if the seller agrees to the bid. It is now 5 days since the auction - Is there a specified cutoff period where the bid becomes null and void or is it the case that; because the bid was referred then there is no agreement and I am not bound to the bid?
I bought a caravan from Pickles. When it was delivered the gas bottles were missing. They were in the auction photos. When I rang Pickles up they told me they are not allowed to sell gas bottles. They were specific gas bottles for the caravan so the special cover goes over them. I want the gas bottles returned.
Pickles CxPickles Auctions
I'd like to look into this for you. Can you please provide me with a copy of your invoice and any additional details so I can follow this up with the branch.
You can email me at email@example.com
Regards, Pickles Cx
Pickles CxPickles Auctions
That's wonderful news, glad to hear it's been sorted.
We certainly hope to be able to provide you with a smoother, trouble-free experience next time.
All the best, Pickles Cx
Bought a bike from pickles in Melbourne, done a ppsr and it states it still has money owing on it. It’s been 10 days since the contract was settled. Also being the first time buyer, I’m not sure where I stand. Do they have x amount of time to pay or it’s up to me?
I would say you should contact them, as they can play very smart, without you fully understanding the auction terms, it can be laid upon you, but give them call they should preety much tell whats on with it.
Pickles CxPickles Auctions
Please provide as much detail about the asset and transaction as possible, a copy of your invoice will suffice.
You can email me at firstname.lastname@example.org and I will look into this for you.
Regards, Pickles Cx
Pickles CxPickles Auctions
Thanks for providing the information I needed.
As per our email conversation, the vendor did not make us aware that there was an encumbrance on the asset at time of listing for Auction (which is their obligation), subsequently, they have rectified this. Therefore I can advise that there is clear title on this asset.
We do apologise for any inconvenience this has caused and can advise that we reinforced with this Vendor their obligations under the terms and conditions of sale.
Kind regards, Pickles Cx
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