Allianz Home Insurance

I contacted Allianz to obtain a quote for home and contents insurance. The representative, [Name Removed], spent a considerable amount of time gathering detailed information and advised that the quote would be emailed to me after our conversation. Three days later, I had still not received anything, so I followed up. To my disappointment, I was… Read more

informed that there was no pending quote in the system and that I would need to provide all my details again if I wanted a quote.

The most frustrating part was the amount of time spent on the initial call, only to find out that no quote had been processed. I had even provided positive feedback in the survey based on the service during the call, but unfortunately the promised quote never arrived.

I had a very heartbreaking experience after a tenant left my house like a crime scene. The punch hole in the bathroom door was consistent with the entire house which was a wreck. The floor boards pulled up and replaced with cheap broken board with holes throughout in the front bedroom, and other parts of the house, is another obvious example of… Read more

the malicious damage caused. Yet Allianz treated me coldly despite the video walk through and close up photos- all time stamped. The front door lock broken and whole house left open for days after the tenant left, not even secured by the agent who hid the damage for she knew it would reflect on her. Allianz refused this obviously strong claim. Pure evil!! I’m a nervous wreck- especially due to the drawn out painful process that i went through trying to make a claim and being treated so badly by Allianz

Don't waste your money! 10 years of insurance premiums down the drain. No claims for 10 years and when I went to claim it has been denied due to unjustifiable reasons, won't even supply the builders report when requested. Cheap for a reason, poor service, poor communication and not willing to cover when required. Show details

Avoid at any cost, been paying them a very significantly high membership fee for over 6 years for a house insurance policy, lodged a claim for something very insignificant, then I realized that it's 10 times cheaper for me to fix the issue at my own… Read more

expense rather than paying the excess. The month after, they increase my membership fee by 40% and the justification is (you lodged a claim, so you're not entitled to the no-claim bonus), despite the fact that I didn't get paid anything and they said regardless, whether you get paid or not, we'll have to increase your membership fee for lodging a claim. To put into perspective, the new membership fee was more than double what I'm paying now with another provider. Not to mention being on hold for over 30mins to speak to someone. A very awful company in so many ways, save yourself an awful experience and a lot of money and find another company.

House fire. Allianz has been one of the most frustrating companies I've ever dealt with. The lack of communication is absolutely appalling. I spent countless hours on hold, only to be promised call-backs or confirmation emails that never happened.… Read more

Every time I reached out, I felt Ignored and undervalued. My claim has been finalised which took over six months. This entire process was draw out, stressful and completely mismanaged. After this emotional, traumatic experience I cannot recommend Allianz especially if you value your time and your sanity. I strongly suggest you look elsewhere for a more empathetic reliable insurer that delivers a professional service instead of frustrating delays.

We got our first Allianz insurance policy for our car as we price shopped between the major companies. When we had a no fault accident and my husband had been taken to hospital, they were amazing. Told me not to worry about any excess and they chased the uninsured driver that was at fault. Since then we have transferred our home policy. We have… Read more

had two claims for home insurance and they are always great to deal with. The claims process has always been quick and stress free.

Fabulous experience!!! A really bad storm hit my house in December 2023, the assessment was done promptly including the third parties involved. All parties I dealt with were lovely (no offshore, all in Australia), the payout was fair even generous and I can't speak highly enough of the whole experience. I realise this review is quite late but I… Read more

love the latest ad on TV (whoever came up with it deserves a raise, as moves me everytime) and it made me rethink my great experience. In short, it was a gold 5 star experience, so thanks Allianz. You have yourself a lifelong customer.

On Fri 11 April I walked in to Allianz Australia Insurance at 555 Collins Street Melbourne. I was met with a beaming genuine smile by a receptionist called Natasha. I advised that I wanted to talk to some one about my insurance. Natasha explained that this office was not a customer office, and as it was Friday virtually no one was in the office… Read more

except her. I ranted and raved, as I needed to pay my overdue home insurance, as I was uninsured as my last payment had been rejected. Natasha, way outside her prescribed duties, asked what I required, then looked up the phone number, then helped me with paying my insurance over the phone. I complained about having to enter my credit card details twice, but when I went to enter my details for the second time the phone person said the payment was complete. Unbeknownst to me, Natasha had used my credit card on the desk and my phone to complete the transaction for me. Natasha then asked if I wanted to deal with my 3 car insurance policies. I waved her away, as I was exhausted, but full credit to Natasha for tenacity.

Natasha had not only greeted an elderly customer in a courteous, genuine and friendly manner, she had gone that extra mile to effect real change for a customer. Well done Natasha.

• I have lost 4 rings. I put a claim in on the 29th of April 2026 • May 1st received an email stating how I wanted to settle the claim. • After waiting 40 minutes on the phone I spoke with Texas who stated my attachments hadn’t been received. • At this time, I advised him I would like the money rather than a rebuild. • 5th May Called waited… Read more

another 40mins to check on the progress of my claim. The person contacted the team leader and told me I needed to get another quote from jewellers. • After I said, “I thought Allianz was getting their valuator to check the details”. He advised me he would need to contact the Team Leader and said he would let me know by the end of the day. He did let me know but also advised me it could take 2-3 weeks. • Then on the 7th May I received a repeated email about how I wanted to settle my claim. • I called again waited 40 minutes was fortunate to get Texas again. He needed to check with another person what was happening with my claim Unfortunately, no one could help him. The only thing I could do was wait for a return call • 8th May 2.16pm no answer thus far • It is stressful enough losing my engagement, wedding, eternity and my remodelled deceased Mothers ring let alone dealing with the insurance. • Monday 11th May:2nd complaint made Reference Id-WKD61JZG • Thursday 14th May Advised after I was investigated that Allianz would honour payment, but it needs to go to the supervisor • Monday 18th May not a word. 3rd complaint made

If I could give the 0 stars, I would!!! Following storm and flood damage, Their own assessors didn’t even bother to properly assess half the areas we highlighted, had to have them back due to an excessive smell and what do they find ? Areas covered in mould. This was after they tried to shortcut our repairs and only after constant arguing would… Read more

they agree to come back and oh what do they find, a lot more areas with evident water damage. We have been waiting over 6 months now and still no closer to any works being done. They try and deny everything they can to cut costs with their payout, don’t call back when they say they will, and when you show just a tiny bit of frustration in the phone to them, they hang up on you. Our home is currently a hazard waiting to happen, areas of our floorboards are still exposed due to partial removal efforts, we have exposed timber where they have cut our walls apart, and when you send them written justification from a licensed builder explaining why parts of the house need to be repaired, they insinuate you are just pushing for renovations in your house. Honestly would not recommend Allianz to anyone! Horrible company with no ethical care for their customers

Poor service, never get back to you when they say they will. Have to constantly call to always be told we will call you back but they never do. Waiting for electricity to be fixed and it's been over 6 months. Complaints department is just as bad. Stay well away not worth the hassle and stress and time constantly following them up and then giving false deadlines. Claim still not resolved and we've had no solar or air conditioning for over 6 months Show details

LANDLORDS BEWARE!!!! I had insurance with them for years as a landlord and never claimed. I had a tenant with an unathorised dog on premises. That caused quite a bit of damage and the claim was declined given the damage came from the dog not the tenant. Had loss of rent cover and even though I couldn't start repairing the damage till the… Read more

decision had been made which took forever they also denied loss of rental claim as well. Go somewhere else, and save your time and money and property

Do not go with this company for home insurance. We had full home cover for our house and after a big storm hit our house, we had damage done to the balcony that is above our garage. Since the big storm, we now have water leaking into the garage from the balcony above. Alianz denied to approve our claim, because the "water was coming in from a… Read more

balcony area and not a "roof"

Just twisting the words and weaving around their dirty worded clauses. Not covered my butt. What's the point of having home insurance if your house gets damaged in a big down pour and they wont cover it.

They are criminals.

Dont use them. They are pathetic.

If you would like to be treated with disrespect and absolute contempt during the claims process then Allianz is for you. They have so far taken 1 year for a project a regular builder would complete in 3 weeks, and they are still only half way through it. They won’t explain why and they don’t care. If you are unfortunate enough to have to deal with… Read more

them , my advice is to go straight to AFCA at the first sign of their incompetence, don’t be fooled into thinking they are taking any notice of you.

We put our first claim ever in, in April 2025. The service and communication has been apalling. Roll on Dec 2025 and no news. The Insurance company customer services is atrocious. We never had phone calls from anyone unless we rang first. 3 or 4 weeks after claim they sent first person. A couple months later 2nd plumber. Emails only occured after… Read more

COB Fri afternoons and had no substance. Basically we would stay clear of Allianz for any Insurance in future. Overall this has been a long and protracted claim.

Tried to obtain a quote for landlord insurance for a property owned by a family trust with a corporate trustee. Was able to enter all details up to the mandatory question asking for an ABN (Australian business number). Called the customer help line and tried to explain that a trust, like a company, is a legal entity and able to own property like… Read more

an individual. A business is not a legal entity and is not able to own property. Enquired why a business number is mandatory for the policy, rather than a company number. Was advised that in order to take out a policy, there must be an ABN. However, in addition to the fact that a business is not a legal entity and cannot own property, having an ABN creates other tax obligations, such as the need to submit quarterly business activity statements (BAS). Was advised that there is no ability for a trust or a company to purchase insurance, unless they have an ABN. I stated that this is clearly an error and is potentially seeing Allianz miss out on many customers who own property in the name of a company or a trust.

Can we choose Zero? Incompetent and appalling. Normal companies provide an option to send forms via email or snail mail. Not this mob. To do one simple thing - change direct debit to a different account - the ONLY option they offer is to call their overseas call centre which is only open during VERY restricted hours. You are supposed to take… Read more

time off work (!!) to sit on HOLD trying to get through - to ONLY change a direct debit! The operators refuse to provide Call Reference Numbers, so you have no proof of the requested change, nor any proof that your call has not been intercepted and you are giving all your ID to a hacker. They do not speak Business Level English, so you cannot even decipher what they are saying. BLatant breach of the Disability Discrimination Act - those who cannot use telephones have no options to just change a direct debit. APPALLING company. Imagine trying to make a claim, when you cannot do anything in writing, there is no call centre other than very restricted hours and the operators cannot speak Business Level English! STAY AWAY FROM THIS COMPANY

Extremely Disappointed – Claim Dragged for Weeks with No Action I am very disappointed with Allianz Home Insurance. My claim has been dragged on for weeks with no progress at all. Every time I call, I’m told “this will be sorted out today” and that I will receive an email—but nothing ever happens. We are forced to call them every single day, only… Read more

to hear the exact same false promises.

Their customer service team clearly does not care. They either make up stories or tell you anything just to get you off the phone. There is no follow-through, no accountability, and absolutely no urgency to resolve the claim.

This experience has been extremely frustrating, and I would never trust Allianz again.

Allianz's landlord insurance doesn't cover for accidental damages from tenants. I paid the insurance for maybe 10 years and luckily only got one nasty tenant now. They have 5 kids and there are holes in all rooms. The lady always put hot pots over the benchtop and burnt some holes there. Now I was told that Allianze's landlord insurance only… Read more

covers malicious damage. In reality, most damages are done accidentally by tenants. I heard that EBM Insurance would cover for tenant's accidental damage. I guess it is time to switch to a real good insurance company.

Absolutely terrible company Allianz and Chubb, after having my unit absolute pulled apart from mold because the unit above had a fire and then flooded by the fire brigade and Chubb building Body Corp insurance didn't investigate it properly, my ceiling carpet blinds (and heaps more) throughout went moldy, the unit was nearly gutted after having to… Read more

evict the long-term tenants. Allianz have now charged just over $3,000 to remove the blinds and carpet and told me this after 7months. They cannot do the blinds (not enough money) so haven't done the carpet or blinds. Both Allianz and Chubb will not reimburse my loss of rent from the end of Aug 2025 as both believe the unit can still be rented with no carpet or blinds. I now have a unit that's not completed and diffidently not as it was before! I have lost so much money as the body Corp, rates and mortgage haven't stopped. Either Allianz or Chubb have helped at all, when it in no way was our fault. Allianz have refused the loss of rent claim.

I would rather give 0 star if I could. Alliance home insurance only burn your money. I hardly had any claims after years and years’ policy, after that when one day I need to make a claim, they delayed it for months, the assessor speak and answer email worse than AI. When I tried to ask to speak to any senior staff more communicative, no response… Read more

at all. Forget this company, they only charge you without caring about your claim if one day you need them.

I do not recommend Alliance for ANYTHING!! We made an Alliance house claim after a car rammed into our house. Alliance was the worst experience of our lives, that lasted for over two years. They did not want to fix our house at all - they tried to wiggle out of it, until we found a way to force them to met their obligations. They use corrupt,… Read more

incompetent contractors that do not follow safety standards, or building code. Workers are aggressive, arrogant, gaslighting, harassing and play the system to their benefit. The workers do not follow the laws/rules on handling and disposing of asbestos. They use unqualified, inexperienced, or underaged labor. The workers/contractors claim you are racist if you complain and try to hold them to the Australian standards set by law. The workers do everything possible to make you yell at them to leave - because if you do that Alliance can (lawfully) wiggle out of fixing your property. Worksafe seem to be in their pockets (at least the one that responded to our call was) - as we called Worksafe and Worksafe did not even let us talk - he talked at us - but let the Alliance workers do all the talking. Don’t give Aliance your money!! Go elsewhere. They are pure stress and trauma you and your family don’t need.

We thought Allianz Home Insurance was good because their car insurance has been good in the past. But their home insurance is probably the worst I have experienced, It is also expensive. I have experience dealing with properties. We had a policy with additional cover for water or other liquid damage. We reported a stain on our downstair… Read more

ceiling,

We were extremely disappointed with the way they investigated the claim.

They did do some tests amongst them a pressure check and tests to ensure not from shower base or shower fittings or burst pipes. They removed the shower arm to investigate the leak and did not put it back properly, when we contacted then about the now leaking shower arm that they caused, they said they would send a plumber out. A plumber contacted us months later, by then we had started renovating our bathroom.

Ethos/Insight (Allianz repair company) came back a second time, assured us that they were going to cut into the ceiling, remove the part of the ceiling that was damaged and gain access to the underneath bathroom floor to investigate the leak. They put plastic and marked with tape the sections to cut out They told us that they will enclose the area that they cut, to seal it off. We were asked to move the furniture to enable this, which we did. When they left we were told that further investigation would occur, the ceiling would be cut and repaired, they never returned, instead they closed the claim. Sections of our ceiling had the plastic and masking tape that their repair company put on it. They never came back.

Their report says “Insight gained access to the ceiling cavity to carry out an internal assessment” Laughably, they merely loosened a downstair downlight and peered through. That is how they partly assessed our claim by peering through a loosened downlight. They never found the cause of the leak decisively, they tried guessing at the possible causes. We found the cause during our bathroom renovation.

Having listened to other friends who have had similar problems, the insurer has cut into the ceiling to investigate and then fixed the ceiling and ensured that there was no mould in the ceiling cavity.

We decided to renovate our bathroom, as it was never originally waterproofed. The floor was totally unmarked where Allianz incorrectly said water ingress had occurred through missing grout. We unnecessarily fixed and sealed the grout before the renovation., so that the problem wouldn’t worsen.

We are renovating our bathroom now. We do not expect Allianz to cover the bathroom renovation but at the very least we expected Allianz to have found the leak and fix our ceiling as verbally promised. We have been left to remove thier tape and plastic and repair it ourselves and seal and paint where their tape took our paint off.

Our experience was just like another reviewer, they just pass the problem onto another department and it goes from department to department and they finally refuse the claim. They did nothing for us, they just caused us more work and delay,