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Allianz Home Insurance

Allianz Home Insurance

2.0 from 235 reviews

Reviews

2.0

235 reviews
5
(40)
4
(19)
3
(3)
2
(9)
1
(164)
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Garry

GarryGreater Melbourne (Outer), VIC

  • 4 reviews

poor insurance

published

Everyone please....check before you guys do Insuranca with Allianz very poor Insuranca claim service and also customer service is very poor if any one going to use this insurance please check first

Transparency
Customer Service
Value for Money
Coverage TypeContents Only and Home & Contents
Property TypeHouse
Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

diamondaze

diamondazeMid North Coast, NSW

  • 2 reviews

Great product

published

Easy to arrange/renew
Calls are answered quickly
PDSs are easy to understand
Tailor your own cover
Clear explanations of coverage
Easy claims.
Very competitive pricing.

I've had 2 home claims now. One for a burglary and one for hail damage which resulted in a new roof. In both cases the claims were handled professionally, quickly and with minimum fuss. We have ALL our insurance with Allianz for this reason.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimStorm and Rainwater and Vandalism/Malicious Damage
Claim ApprovedYes
See all answers
Paul Czarnocki

Paul CzarnockiOlinda

  • 4 reviews

Good insurer

published

Been with Allianz for about 5 years. Their policy have very good conditions for Home & Contents insurance. Premium price is very reasonable nad competitive. Personnel is attentive to customer's needs and communication with them is easy and I get an answer in very short time span. Generally I'm a happy customer, more happy because I had no need to test their policy with the real accident event as yet.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
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Peter

PeterGreater Melbourne (Metropolitan), VIC

  • Verified customer

Cost effective

published

Excellent price and covers everything I want. Price was very competitive when compared to all the other companies I checked out. Originally set it up via the internet and now receive notification when payment due.

Transparency
Customer Service
Value for Money
Coverage TypeContents Only
Property TypeHouse
Claim MadeNo
See all answers
Bernice

BerniceSouth East Queensland, QLD

Happy with our cover

published

Policy good value for premium paid on all our insurance that we have with Allianz
Have lodged a claim many years ago and was very satisified with service and cover
10+ years

Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Claim ApprovedYes
Jane

JaneHunter Region, NSW

Very good

published

I am very happy with allianz insurance
Claims are never a problem sorted very quickly
I have been with you people a long time never been disappointed also car as well
Great insurance

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim ApprovedYes
See all answers
Manjit

ManjitFlorey 2615, ACT

Best Home Insurance Policy

published

Changed from another provider in June 2019 because Allianz is a reputable company and the policy offered was good value. Lodged a storm damage claim which was settled fairly quickly.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim Resolution Time3+ months
Claim ApprovedYes
Claim DateJanuary 2020
See all answers
desroy

desroySouth East Queensland, QLD

happy with the policy

published

this is my second year.....have not lodged a claim
I did get many reminders that my renewal was due and informed that I would be paying on the 9th June
pleased that I do not HAVE to have flood cover as so many companies tried to rip off and claim that I am in a flood area

Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
Sandy

Sandy

  • 3 reviews

Great experience!

published

We couldn’t speak more highly of Allianz. Recent bushfires affected our holiday home Cut power lines for over a week meant our food in the fridge and freezer was spoiled . Allianz quickly assessed and refunded the amount with no excess charged. We’ve been with Allianz for over 15 years and wouldn’t ever change insurers. Recently we negotiated a new insured amount for contents and home - all was done with professionalism and speed. We were made to feel valued for our loyal insurance history. It’s a pleasure to recommend Allianz.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimFire
Claim ApprovedYes
See all answers
Home and Contents Insurance

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Ged Obrien

Ged ObrienSouth East Queensland, QLD

Didn’t send renewal notice

published

Did not receive a renewal notice just a message asking if I had forgotten something. Had to make a telephone call to get the renewal notice sent. I left a bad feeling.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers

non existent customer service

published

fast to pick up the phone to sell you a policy ice age slow to pick up on the claims number,here are another nine unnecessary words for the web site.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
Mark L

Mark LSouth East Queensland, QLD

Reputable

published

It was not the cheapest compared to some online insurance company advertisements but it is by far the most reliable. Phone inquiries are answered very promptly with very professional assistance.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
Civita I.

Civita I.Greater Melbourne (Outer), VIC

it what we need

published

It is good value . It has been set this way for a few years now. It is also great we can pay on a monthly cycle
Haven't lodged any claims
We have been with allianz for approx 20 years

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
Bronnie

BronnieGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Home contents important and requested decrease in cover due to down grading

published

Easy to change over cover. Required down grade on contents as have had a down grade on contents. Have been with Allianz for over 10 years. Staff helpful and efficient.

Transparency
Customer Service
Value for Money
Coverage TypeContents Only
Property TypeApartment/Unit
Claim MadeNo
See all answers
cindiboo

cindibooGreater Melbourne (Outer), VIC

  • 2 reviews

Disappointing but unsurprised

published

Experiencing financial hardship due to Covid-19. Policy renewal due worth $2,223. Requested monthly/quarterly payments without incurring additional costs. Their response: "We offer a monthly direct debit payment option from a bank account or credit card, a 11% service fee will apply".
Clearly, profits before people - predictable but still disappointing. Poor customer service.

Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
Home and Contents Insurance

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Gail

GailPerth, WA

efficient

published

Yes the premium was competitive with other major insurers. When we had to make a claim it was processed efficiently and staff were informed and polite. That's really all I expect.

Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim ApprovedNo

First class in every way

published

Competitive pricing.
Great service.
Easy to set up.
Great customer service.
Even the claim follow up is fast, efficient, sensitive and fair.
Only three years experience but would not change from Allianz, first class in every department.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Claim DateDecember 2018
See all answers

Terrible Service

published
Transparency
Customer Service
Value for Money
Coverage TypeHome Only
Property TypeHouse
Claim MadeNo
See all answers

Allianz Home Insurance must have.

published

My current annual premium was the same as last year. Thats great value. I have made no claim. I'm not sure how long i have been with Allianz.I did locate a 2010 bill.

Transparency
Customer Service
Value for Money
Coverage TypeHome Only
Property TypeHouse
Claim MadeNo
See all answers
Henry Edwards

Henry EdwardsWollombi

  • 2 reviews

a renewed client

published

so easy, wanted to increase sums insured , simple phone call no waiting time got information then transferred to payments again no waiting , all done until next year, never had aclaim however I am sure it would be just as imple

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
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Questions & Answers

daz

dazasked

wow no idea been with them 3 yrs never made a claim but all insurance companies have fault none perfect

1 answer
Bev E.
Bev E.

Yes I probably would have thought that as well and have been with them 30 years. Was broken into 6 weeks ago and every single time I have called I’ve been on hold at least two hours . They are yet to reply to my claim via email and phone. Feel so ripped off and want to change companies but our claim is still outstanding. Change your cover because you probably aren’t !!

xian lai ge

xian lai geasked

where is your shop near my home (2/28 Leila road Carnegie vic.)?

1 answer
Dee
Dee

Nsw

Bjf

Bjfasked

Does Allianz cover cracks in fibreglass pool?

2 answers
Imports
Imports

Don't know, but something is sure. We've moved away from due to their restrictive approach with home insurances. AAMI was more adaptable.

Fired Up
Fired Up

Not if you try to subsequently apply for insurance coverage

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