Allianz Worldwide Care

Allianz you need to speak to ANZ bank re underwriting their premium card insurance policy – Allianz, you need to speak to the ANZ as they promote premium cards insurance with you as the underwriter. Anyone who has a premium level credit card through ANZ is entitled automatically to a range of insurance if the card is used to make the purchase. We are trying to make a claim for extended warranty on a product - as stated in the information… Read more

brochure (pds) supplied by ANZ. After 45 mins on the phone and 3 disconnections with Allianz we were told "I've worked here 18 years and I've never heard of that insurance"! Well speak to ANZ - they confirmed over the phone it was available and they'd never heard of a knockback on a claim. They even gave the link to the claim form to us. Either your long term staff are of properly trained or you are being taken for a ride by ANZ claiming you underwrite this service. Either way it is causing us stress and we will not be likely to ever voluntarily use Allianz in the future. Please communicate with the ANZ immediately to sort this out. I have the brochure in front of me that clearly says The Insurer is: Allianz Australia Insurance Limited ABN 15 000 122 850, AFSL 234708 of 2 Market Street, Sydney NSW 2000. The Group Policy is issued and managed by: AWP Australia Pty Ltd ABN 52 097 227 177, AFSL 245631 trading as Allianz Global Assistance of Level 16, 310 Ann Street, Brisbane, QLD 4000.

Inept claims officers – Extremely dissatisfied with their service. I hold a policy that includes coverage for Periodontist work. Following work performed by a Periodontist and information submitted to clearly demonstrate that the work was periodontics they rejected the claim stating it was standard dental work. Within Australia we even have the benefit of suppliers… Read more

assigning codes to healthcare related work. This work fell under code 250 of the Australian Dental Association which can clearly be seen here to be Periodontist work: https://www.ada.org.au/Dental-Professionals/Publications/Schedule-and-Glossary/The-Australian-Schedule-of-Dental-Services-and-(1)/Australian_Schedule_and_Dental_Glossary_2015_FA2_W.aspx

Useless – absolutely useless company. dont pay out. milk premiums. DONT USE THEM. 0 payouts. will now be requesting a refund and closing the contract. it could be they are experiencing financial trouble. Will have a lawsuit pending an an ombudsman review. Show details

Worst claim. I will never use them again – Waste of time they use more and more proves and in the end you claim nothing. Don't use them because they just waste your time and money, also they aren't cheap as well  Show details

Avoid at all costs – Slow, unhelpful and ultimately declined claims through various loopholes. We have managed to get a refund for a basic family dr visit but anything more involved and the cover becomes a waste of money. There is a lack of clarity about the evidence required, for example we had doctors letters and reciepts but this was not enough. In addition the… Read more

treatments covered are hard to understand and unpredicable. Bizarrely treatments which were recommended by the doctor as being the least invasive / most straightforward, and with the best evidence base were not refunded and I was told that only the more invasive option was funded. It is absolutely horrible to be sitting with your doctor trying to choose a treatment based on what you hope your insurer will refund, rather than what is best for your health.

Worst ever – Don't put your feet into a trouble world, they are here to simply deny the claims. Worst company i ever dealt with.. so beware. There is no point of having an insurance like this. I took a Budget visitors cover for my mom on her six months stay. After reading the policy details i specifically called them and ask few points one of the staff… Read more

detailed about the policy says all hospital bill are cover which means

all hospital bills which billed from hospital please be noted... Because the policy details

will confuse the normal person i would say its a kind of misleading a person to convert into sale.

Stay away from Allianz – My father had a overseas budget hospital cover with Allianz. He had to admit to the hospital emergency department with a GP referral. hospital sent us all their invoices to us saying Allianz refuse to pay any emergency department charges and all hospital pathology charges. when I purchase the cover they said all hospital charges will cover from… Read more

it. But now them saying emergency department charges not covered. I paid all charges out of my pocket. Paid hundreds of dollars to Allianz for nothing. So disappointed. Not recommending to anyone. Better to stick with Bupa.

Worst company ever, terrible customer service, Avoid it! – It takes around 3 months for them to get back with your claims, which is fine for a health insurance however, their customer service is terrible. I've tried to get intouch with them so many times and I've been on hold for 45 mins to an hour and it's just disconnected after that. When I actually managed to get through to someone they were rude and… Read more

said that "I could not leave their health insurance" and I wanted it in writing and I never got the email from them. Rocked up to their office on campus, no one was there. They haven't gotten back to any of my emails. Simply don't go for this health insurance, it will make your life hell.

one of the WORST health insurance – my first claim was $60 for eye checkup. they said it is covered. and just send the original receipt to them via post. but when i sent it via post, all they say was "THEY NEVER received it"... what??? so u mean australia post is not reliable? - ok so, i just thought that maybe, post is not that reliable..but, i might be wrong..bec. my second… Read more

claim: i called them , they said "just email the docs to reciv a refund" so i did... but up till now, no reply????

why is it that when people are applying and paying for the insurance, u act as fast as the speed of light, but if its about claiming, u will do anything just to avoid the claim.

avoiding claims and refunds