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Phoenix Health Fund

Phoenix Health Fund

4.1 from 22 reviews

Reviews

4.1

22 reviews
5
(15)
4
(2)
3
(0)
2
(2)
1
(3)
  • Value for Money
    4.7 (3)
  • Transparency
    4.7 (3)
  • Customer Service
    5.0 (4)
Previous
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  • Verified customer

Best on ground performance

published

New member. My expectations were surpassed. Well done. I spoke with three consultants. All were friendly and professional. Unlike my former health fund, they acted promptly to complete my application.

Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
Phoenix Health Fund
Phoenix HealthPhoenix Health Fund

Welcome to Phoenix Health Max! Thanks for sharing your experience - Tori, Phoenix Health

Review collected in partnership with Phoenix Health Fund

ARu

ARuGreater Melbourne (Inner), VIC

  • Verified customer

Personal and Quick

published

From the first time I called up to inquire about health insurance with Phoenix it has been an amazing experience. The phone consultants were never rushed and took their time to explain the details to me and really got me over the line.
I love the no-gap dental options and my first claim days after signing up was easy. I used the app and processed the claim on a Sunday, it was approved Monday morning and I saw the reimbursement in my bank account on Monday afternoon.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMay 2020
Claim ApprovedYes
See all answers
1 comment
Phoenix Health Fund
Phoenix HealthPhoenix Health Fund

Thank you for your review. Our members are our #1 priority in everything we do and we love hearing from you! Tori - Phoenix Health

Review collected in partnership with Phoenix Health Fund

Paul N

Paul NSydney, NSW

  • 4 reviews

No issues with these guys

published

Been about two years with Phoenix, having family insurance at somewhat mid-level. Prior to joining, I did a thorough research and joined because they had competitive price and also very good ratio of limits/allowances for Orthodontics. Additional services in hospital cover is a very important bonus. In practice, it's a hassle free fund. Amazing phone support with all questions carefully considered and answered. Blazing fast claims with nearly same-day confirmation and payment coming in 1-2 days max! Always updated on time about any changes and premium reviews.
Highly recommended.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMay 2020
Claim ApprovedYes
See all answers
1 comment
Phoenix Health Fund
Phoenix HealthPhoenix Health Fund

Hi Paul, thanks for your review! Our members are our #1 priority in everything we do. Thank you for choosing Phoenix Health to look after your family’s wellbeing. Tori - Phoenix Health

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BayTreckers

BayTreckersHunter Region, NSW

  • 15 reviews
  • Verified customer

Best Health Fund ever

published

We’ve been members of Phoenix for over 7 years but before joining I contacted them and researched the fund over a 12 month period.
It paid off.
Had many problems with another fund with aggressive staff.
Claims to Phoenix are paid the same or next day.
No arguments about claims and everything is clearly explained.
If there are any difficult questions which are unable to be given a simple answer they have been put to the board for determination.
Really friendly approachable staff.
I have also referred other family members to join.
Extremely happy with the service.

Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeNo
See all answers
1 comment
Phoenix Health Fund
Phoenix HealthPhoenix Health Fund

Hi Philip, thanks for your kind words! We're glad that you've had such a great experience with Phoenix Health and appreciate your feedback. Kate - Phoenix Health

Review collected in partnership with Phoenix Health Fund

Paul

PaulRichmond-Tweed, NSW

  • 3 reviews
  • 4 likes
  • Verified customer

Phoenix Health Fund are outstanding.

published

I have been a member of Phoenix Top Hospital cover and Basic Extras for two years now and they are brilliant. During this period I have undergone three operations including a total knee replacement and lengthy physio rehabilitation. Phoenix have been there every step of the way with total support and zero cost gaps. All of this backed up by state of the art phone contact which has always been immediately accessable with detailed and accurate support information and resolution of questions.
Total excellence. I am extremely happy with this Fund.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers

Reduced cover without informing us

published
Insurance claim madeYes
1 comment
Phoenix Health Fund
Phoenix HealthPhoenix Health Fund
Pam

PamSouthwest, VIC

  • 8 reviews
  • Verified customer

Extensive cover for reasonable price

published

We changed to Phoenix in early 2018 because we were not happy with our old fund which did not cover the items we wanted unless we took top cover with them. With Phoenix we could get everything we wanted in their mid level cover, saving us money. We were even able to makes claims on new items (not previously cover in our old fund) without having to wait for the 6month waiting periods.
My only complaint is that we have items (such as IVF and obstetrics ) included in this cover which, as an older couple, we don't need or want. I enquired with Phoenix whether we could remove them but unfortunately they said not at the moment. So we are stuck with paying for something that we won't use.

Insurance claim madeYes
Graham

Graham

  • 2 reviews
  • 1 like

Supposed to be Good..but..

published

Been a member for 38 years, but sadly, their performance has dropped. Firstly, they increased my premium by 12% in April (so much for the Govt herald 4% average rise). When queried, their reply was, "It's a very expensive product and we don't offer it anymore"! Sounds like that they are trying to price it to force us to leave!
Secondly, I updated my glasses the other day, and my annual limit is allegedly $310 BUT the most I can claim per year is $220 (go figure) and then I had to pay an extra $56 to have an anti-glare coating to make it safer from me to drive at night...
The scary thing... according to Choice, Phoenix is one of the best funds, though it appears under the skin they are all the same. Not for profit - Bollocks

Insurance claim madeYes
chris61c

chris61cHobart, TAS

  • 2 reviews
  • 2 likes

Poor service

published

Very poor service Different answers from one call centre person to the next At least 2 days to answer an email (Had enough bad service My son was left off the membership card when I came to use it for optical I couldn't "All we can do is say sorry" "You pay for it and fill in a claim and we will get it back to you in a few days" Left the fund on 31 March 2018 still they take the premiums from my bank account When queried "We can only refund you from today and can't backdate it (my email was dated 3 days earlier but they didn't get around to answering it until later) Sent a reply 2 business days ago Still no response and no money back Next step ombudsman. I thought goint to a not for profit would have been better Not in this case! Disgusted

Insurance claim madeNo
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Brizzygrl

BrizzygrlBrisbane

  • 14 reviews

Very Helpful and Good Extras policy

published

I have been with Phoenix for extras for a few years. I believe the extras policy I have is not offered anymore. I have found them to be very helpful and have good benefits. I have used a lot of the Dental / Major Dental. They were half the price of BUPA who as a single i was paying $120 per month just for extras without hospital. I have recommended Phoenix to my friends and family.

Insurance claim madeYes
xrojo

xrojoGreater Melbourne (Outer), VIC

  • 8 reviews
  • 1 like
  • Verified customer

Seriously an awesome fund

published

We changed from one of the bigger funds, the change over was extremely painless and the premiums are much less than what we were paying.
We have been with Phoenix for nearly a year and have made one major hospital claim and multiple day surgery claims with no problems what so ever. Highly recommend this fund. Really a no drama fund with great premiums and customer service.

Insurance claim madeYes
tam1985

tam1985AU

  • 9 reviews

Good fund!

published

Overall the premiums are cheaper than any fund I've looked at for top extras cover its been nearly 2 years since I joined and they have been great! I find them especially generous for dental and optical which is what we mostly use it for. Joining was easy and hicap card turned up quickly.

Insurance claim madeYes
Rob K

Rob KMelbourne

  • 2 reviews
  • 1 like

Best customer service ever!

published

These guys are terrific! They always answer the phone promptly, and even if they can't answer your query on the spot they WILL get back to you. Have only been a member for a few months but very happy so far.

Insurance claim madeYes

Quality! Covers me more and costs less than previous fund

published

Great value cover! I'm cover for more with Phoenix than my previous fund/product and it actually costs me less. Customer service experience was great and so far my claims are being paid promptly with no hassles - wish I'd heard of them sooner.

Insurance claim madeYes
Tec

TecSydney

  • 9 reviews
  • Verified customer

Avoid Phoenix Health Fund

published

I tried to join today Phoenix Health Fund, after being decades with a different fund. I was speaking to the Phoenix Health Fund telephone operator and we were doing the payment part and she said she had to go. She deliberately hung up on me because she wanted to go home. She said it was her knock off time. Very poor attitude. She was incredibly rude to someone trying to join, imagine what Phoenix Health would be like to those trying to make a claim. I don't need to be treated like dirt when I'm trying to pay an amount of thousands of dollars.

Insurance claim madeNo
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Happy satisfied client.

published

I joined Phoenix Health fund in 1970, that's 46yrs ago, I had a couple of kids & now consider myself a 'Senior' citizen. In all those years I never had a problem, all claims have been handled without any hassles, I would definitely recommend this health fund to anyone

Insurance claim madeNo

Not received cards after joining

published

Not very good customer support. I was advised in email that I will receive a welcome call after I joined online, but no one called after a few days waiting. When I finally had to call them myself to enquire about not receiving my cards, I was told that it was sent out and should receive by end of week. It has been 13 days since I join and I have not receive my health insurance cards. I will cancel the policy if cards not receive by this week.

Insurance claim madeNo

A great fund with high ancilliary benefits and prompt service

published

Have been a member since 1970. The service has always been prompt with benefits paid for "Extras" always drawing comment as to the high levels paid.

Insurance claim madeYes

" First impression "

published

I only recently joined Phoenix Health Fund & found it a painless procedure (excuse the pun). Avery capable lady by the name Cass walked me through every issue, &answered all my concerens. For first impression I give you Five Stars.

Insurance claim madeNo
Andrew

AndrewBallina

  • 8 reviews
  • 10 likes

Excellent health cover

published

I have been a customer of Phoenix Health Insurance for over 43 years (literally since I was born) and have found their 'products' and level of service to be nothing sort of fantastic. As this health fund lacks shareholders and is a 'closed', non-profit fund, members are the ones who benefit by way of better rebates and 'coverage' on medical conditions. I like the fact that they are a no-nonsense company that doesn't need to include things like gym membership or other fancy marketing gimmicks to sweeten the deal; they simply do medical insurance, which at the end of the day is all you want

Insurance claim madeYes
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Questions & Answers

coby

cobyasked

what are the monthly payments for extra hospital cover
phoenix health fund

No answers
sohcahtoa

sohcahtoaasked

With Phoenix Health when does the new year start ? 1st of January or the date you join?

1 answer
Nina B Crinis
Nina B Crinis

1st January

karen jennison

karen jennisonasked

can anyone join phoenix?

8 answers
banzini
banzini

I believe they only cover people who work in the steel industry.

flemmeister
flemmeister

Anyone can join. I am not a steel industry worker and I just finished applying. More benefits than with BUPA and it is costing me over $40 a month LESS with Phoenix

gsumantag
gsumantag

http://phnx.com.au/ you need to be connected to steel industry else they wont cover you

Get an answer from our members and Phoenix Health Fund representatives

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