Phoenix Health Fund

Jan was excellent and it was a great pleasure talking with her to help in my decision. Without a doubt it was her input which persuaded me to continue my relationship with Phoenix. Policy was made to suit my needs and was presented in top quality Show details ·  1

I need to get a pressure relieving pillow. phoenix rules are plentiful & i am limited to purchasing from Australian companies with a abn. Reality is that we all know about the cost of living crisis. So even though i can get the exact same product at half the price on amazon compared to a litany of australian medical supply companies ,its out of… Read more

bounds. Because the rules say the supplier has to be Australian. So i am forced to pay the exorbitant price to conform with so called sacrosanct phoenix rules . I spoke to them to today to allow the member to purchase the product of their choosing . I was like talking to the wall totally intransigent. you are told these are the rules and take it or leave it. so I ended up paying double the price for a identical article that amazon was selling. Phoenix open your ears & listen to your customers and be sensitive to the fact that my budget is tight & i should have the option of purchasing a product for the cheapest price i can obtain. REally annoyed by this situation.

Very Happy Phoenix Health Fund Member – This fund is amazing. I have been a member for a very long time and have always had a Gold membership which has served me well with all of the health issues I have experienced in the last 10 years. The claiming is easy, phoning for help is quick and efficient with very little waiting time and refunds are issued very quickly after claiming. The… Read more ·  1

services they offer to assist with better Health Living and ongoing help for issues such as Cancer Recovery and Osteoarthritis is exceptional. They are also affiliated with Kieser Exercise and Rehabilition Programmes which is a science-backed exercise program that specialises in Rehabilitation and muscle and strength conditioning for longevity and good health. The service is very personalised with a Phoenix Representative from South Australia ( Tracy )personally ringing me to outline the benefits and offer information that was requested. I would highly recommend this Health Fund above any other that I have ever been a part of.

Phoenix Health seems to live up to its reviews and thanks to Lisa H for her fantastic support – This review is a big shout out and thank you to Lisa H a customer service representative I dealt with and secondly, hopefully a big shout out to Phoenix Health. I have been with BUPA since 2009 along for some of the time with my children, and the premiums have become increasingly expensive and BUPA staff increasingly challenging to deal with.… Read more ·  2

Many of the consultants do not appear fully trained, staff phone and leave no messages, and on phoning back the number, you end up in a queue and so on.

A cynical person might think that BUPA did not really care whether it had me as a member or not. I’ve just had a thought. They don’t. They don’t really care whether they lose me as a client or not from what I experienced.

Such was my frustration I decided to look around for an alternative health fund.

I happened across a review for Phoenix Health on Forbes Adviser where Phoenix got fantastic reviews. I contacted Lisa H one of its customer service representatives.

What a complete contrast in customer support to BUPA. The difference has been chalk and cheese and I cannot thank Lisa enough for her patient generosity in walking me through what is, as many of you know, a very difficult decision to make namely changing health funds. It really shouldn’t be this difficult, but it is, and if it was not for Lisa, I would probably still be pulling my hair out dealing with BUPA while waiting on the phone.

Of course the proof of the pudding is in the eating and I have yet to use the services of Phoenix Health, but I was reassured to find out that I have in a way gone full circle returning to a not-for-profit friendly society similar to one I dealt with many years ago, which I recall was eventually gobbled up by BUPA, rather than the health fund juggernaut BUPA has become.

This is what I know so far but all care and no responsibility:

• Phoenix returns more to the customer than BUPA for many services. On one plan I contemplated using you get back 60% of the charged item under the extras category up to your annual limit • the ambulance cover is more complete but on that I'm not fully clear why it is that BUPA wouldn't cover fully • there are no restrictions on which practitioner you can visit, so you choose who you want to see. • Phoenix does not have a list of preferred providers such as BUPA dental or BUPA optical • Phoenix does however medical professionals it has formed a business relationship with, in an attempt to cap costs • Phoenix is not-for-profit which on its own doesn’t mean all that much but hopefully time will show that it is not greedy for profit and cares for its members’ welfare • the cost per month is at least comparable with BUPA if not better

If Phoenix Health’s service is anything like the support I received from Lisa H I will be recommending people to join up.

Thanks again Lisa, for your patience.

Peter Hill

Jan was very personable and helpful. She engaged in a conversation that was genuine; not driven by a script. She was knowledgeable, and highlighted important aspects that I needed to know. The process to make the changes to my cover that I was seeking was made simple and easy. Show details ·  1

I have been impressed with Phoenix Health Fund and been with them for years. Offer good coverage at competitive rates and get to talk to a person when you call quickly. I recently had to change plans due to change in circumstance and client services officer was so helpful and kind. I have made claims in the past with such ease. Highly recommend Phoenix and love they are a not for profit. Show details ·  1

During my 12 week Diabetes First Program I received personal assistance from The Doctors Kitchen regarding meal portions and calorie intake in conjunction with Lite ‘N Easy. This will assist me with future meal preparations. All contacts with The Doctors Kitchen were very helpful and professional.  Show details ·  1

Beware Price Gouging – Over the past five years the government authorised industry average price increase has been 15%. Phoenix increased our plan pricing by 32%. They have not answered my queries, only vanilla replies with no explanation. Look around. Show details

Very disappointed – Poor customer service from one of the representatives No acknowledgment for loyalty Ridiculous price increases for product name changes and in some instances offering less than previous cheaper products Very bad value for money hfc, Medibank private, ahm all offering much better value for same amount or better cover and also offering loyalty… Read more

rewards in the form of increase in yearly limits after 2 and 3 consecutive years of holding a policy as well as waiving the 2 and 6 month waiting periods for extras that will be an upgrade from the old policy and offering gift cards as a reward for maintaining the new policy So clearly you could do much better by your customers

Used to be the Best -Not Any More – I worked at the Newcastle Steel Works and Joined Phoenix many years ago when some one from Phoenix (ie Wollongong / Port Kembla) came to the main conference room and gave a talk. Said and I quote "Phoenix is NOT rule driven" if you have a claim we will consider it. Phoenix used to be the BEST Healthfund by far BUT sadly sadly not any more. Sadly… Read more

every one is in the Past-Today Phoenix is NOT the best but just one of many. You call up get a computer message-press numbers--waite- get no personal service- I am talking from my heart here Used to be the BEST but now one of the croud. Going slowly backwards

I have recently completed the Diabetes First Program with Doctors Kitchen in Brisbane. My program was financially sponsored by Phoenix Health Fund, the only health fund who sponsors such a program to improve their customers health outcomes. The program was comprehensive and Doctors Kitchen supported me all the way through my health improvement… Read more

journey with weekly consultations and I could call them whenever I had any concerns. My diabetes health journey on the Diabetes First Program has been a great success and I am now in remission. I have learned many lessons on how to manage my diabetes via the program that has enabled me to turn it around. I highly recommend both Phoenix Health fund for having the foresight to sponsor this program and the Diabetes First Program at Doctors Kitchen for enabling me to manage my Diabetes and bring it back under control. This will greatly enhance my future health outcomes.

When reviewing my current policy with Phoenix Health and considering other health companies to potentially move to, Phoenix took the time to allocate a customer service representative to our case to help us weight up all our options. They went out of their way to retain our membership with them. We are happy with the final outcome and appreciate… Read more ·  1

that their call Center is based in Australia making communication easy and l really appreciate that when you call you speak with a real person not just some computerised app which often can't help anyway.

Pheonix Helth Fund is a fund that recognises the needs of its members and delivers exactly what you are after with better coverage than a lot of other health funds and great value for money. Just recently I was alerted to the fact that Pheonix… Read more ·  1

supported a program called "Diabetes First Program" which I was elegible for and during the 12 week programe I was able to change my life style to enable me to live healthier and reduce some of the effects of diabetes without any additonal costs to me.

Lisa went above and beyond to confirm a require pharmacy script would be covered if phoned Phoenix Health Fund. Answered all my questions, wasn’t pushy to get me to join. Pricing was competitive in comparison with the larger funds. I was able to decrease my hospital excess from $750 to $500 and pay the same amount. Looking forward to being a Phoenix Health fund member Show details ·  1

I have just completed the Diabetes First Program with the Doctors Kitchen Australia. This has been a life changing experience for me! Not only have I lost weight but the pain in my knee has improved to the point I will no longer need surgery. Thrilled with this outcome! I can't thank enough my health fund, Pheonix Health, for providing this… Read more ·  1

program at no cost and for the amazing supportive team at the Doctor's Kitchen for this experience. Natalia and Michelle, thank you for your encouragement and positivity! I will be forever grateful! :)

I have just participated in the first 12 weeks of the Diabetes First Program. In one word, WOW, what a great program for those just diagnosed with type 2 diabetes. The help from all the friends at The Doctors Kitchen, you can't call them staff, to help me achieve the results I did, was truly amazing. From the start of the 12 weeks until now, and… Read more ·  1

with 3 more 3 monthly check ups and gossip, it has just been unbelievable, I would recommend it to everyone that has just been diagnosed with type 2 diabetes, this is not a life sentence, and with the guidance you receive from The Doctors Kitchen you can turn it around live a healthy enjoyable life. I am a 55 year old with a biological age of 40, and as I was told by my friends at The Doctors Kitchen, the numbers don't lie! Thank you all again for all your help and support. xx Andrew

I have never wanted to join anything so fast after the service I got. I have been shopping around for a new health fund for some time but always frustrated at how complex and restrictive they make all of the information. I saw reviews about Phoenix Health, I looked at their website and did some research then booked a call with Rosie. She was… Read more ·  1

friendly, helpful, professional and patient at my questions and inquiries. I would usually say let me think about it and do some more research but I had everything I needed to sign up immediately. There was no pressure from Rosie or Phoenix to do so, just that there was no reason not to. It was about $15/month more expensive than my current fund with much better coverage and clearly significantly better customer service - the main reason for leaving my previous fund. Give Rosie a pay rise or I will try and poach her to come and work for me.

Having made my initial enquiry about Phoenix, I was soon contacted by a very efficient and knowledgeable representative, who patiently answered all our questions. Those she could not answer immediately, she investigated and returned with answers in a timely manner. If all our contact and concerns are handled like this now that we have joined, we will definitely recommend this private health to friends and family. Show details ·  1

I love phoenix health. Every single interaction with their customer service has been impeccable. They show genuine care and always go above and beyond to make sure you are taken care of. Show details ·  1

I recently completed the 12-week Diabetes First Program with The Doctor’s Kitchen Australia and had a great experience. Everything was easy to follow, with clear communication from Natalia and regular follow-ups from Dr Philip, Georgie from the nursing team, and Brooke from nutrition — all very caring and supportive. The program was well… Read more ·  1

organised, with the body composition machine sent early and free healthy meals from Lite n’ Easy to help me stay on track. I’m really happy with the results and highly recommend this program!

i was very hesirant at staring the program. worried about the exercise program & using the scals n the sensor. But with the help from all the staff, especially Natalia I have the whole experience wonerful. I feel so much healthier than whenI first started. Show details ·  1

Jan was AMAZING. She didnt just tell us what Phoenix offered, she found out what our situation was and how to get the best value and have the best coverage for US. THANKS A BILLION JAN C. Show details ·  1

I have spoken with Jan a few times concerning my health insurance cover and payment options. The advice she has given me has been professional, invaluable and she has been totally understanding of my predicament. There has never been pressure and her communication skills are exemplorary. I feel comfortable in being.able to discuss my situation and highly recommend Phoenix and of course Jan for.their outstanding Service. Show details ·  1

We were transferring from another Health Fund and loved the fact that Phoenix was a not for profit Health fund with the members being the key focus rather than shareholders. They backed this up with their fantastic service from the initial contact I made with them. Rosie was amazing and I spoke with her a number of times as I had a few queries.… Read more ·  1

They customised a package suitable to us which was also more cost effective than our previous fund. Simple transfer process and now looking forward to our first payment tomorrow and working with them in the future.

I’ve been in Australia for a little over a year, and Phoenix Health Fund (Lisa Holst) has been the fastest to respond to my inquiries. This is truly impressive, especially since customer service in Australia can be relatively slow. Very prompt, friendly, and professional. Show details ·  1

Amy B the phone consultant was most helpful and patient in answering all my queries and explaining the differences between the various policy options. Amy B followed up with me on several occasions without being pushy until I was ready to commence my policy with Phoenix. Exemplary service. Thank you Amy ! Show details ·  1

I found dealing with Phoenix support staff to be friendly and most helpful regarding my questions about comparing covers with another fund and potentially transferring to Phoenix. Based on what was important to our health needs I was able to find the right level of cover with phoenix that was a better fit and suited our needs without exorbitant… Read more ·  1

fees. I decide to transfer to Phoenix and found the process was very easy set-up. I look forward to dealing with Phoenix for my future health cover needs.