AIA Health Insurance
- aia.com.au
- ✓ Verified company
- Award Winner 2023
- +1 more
849 reviews · Statistics
- <1 week (14)
- 1-2 weeks (2)
- 2-4 weeks (2)
- 1-2 months (1)
- 3+ months (3)
AIA Health Insurance is a ProductReview.com.au Awards Winner for 2023, 2022. Learn more
Great service. Informative and efficient
Great product offering. Similar to what I was getting through AHm but with the vitality programme this will save me money for being active day to day.
Joy was very helpful, informative and a pleasure to deal with. Good asset to the team
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Single
- Under 30: No
AIA Health Insurance
Joy was competent in explaining the product and the AIA vitality. She was so patient as I had some complications with purchasing other AIA products (e.g., life, trauma and income protection). The best experience in purchasing health insurance.
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Family
- Under 30: No
Change from NIB
Very impressed with Amith knowledge and customer service skills, extremely easy transition from NIB to AIA.
Saved money and got much better Hospital and Extras cover.
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Couple
- Under 30: No
Excellent products worth the healthcheck from my current fund
Sam was great, fully of empathy and willing to listen. Products are great. We ended up with better coverage at a better cost The process of the changeover is being handled by AIA so no hassles for us simple and easy
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Couple
- Under 30: No
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Easy and comprehensive signup
I had a great experience changing my health insurance over the phone. I spoke to Sam who was friendly and gave me a lot of information as well as time to ask questions and understand what was covered. If everything was as easy and enjoyable as this, I’d be very happy!
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Single
- Under 30: No
Good old fashioned personal service
I received competent and in depth information and help in weighing up all options available and applicable to my needs. Hardly any waiting time on the phone.
- Claim Made: No
- Plan Coverage: Hospital Only
- Coverage Type: Single
- Under 30: No
First insurance on board! quick and easy registration.
The insurance representative, Joy, explained the health cover in an easy-to-understand manner. Registration only took a few minutes.
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Family
- Under 30: No
Service and Advise
Thanks To Andrew for his knowledge and customer service we are very happy with our new Health Insurance.
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Family
- Under 30: No
Cost savings and a great way to build some additional savings along the way!
Sam Mazloum did a great job of explaining the benefits of AIA. Loved the flexibility AIA offers with building credits and other saving opportunities. Easy cut over!
Def cheaper in comparison to numerous other policies. Already looking forward to the promotional $500 voucher in March!
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Family
- Under 30: No
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We have just joined. Addam Maric took time t explain a myriad of things related to the AIA deal.
Easy to set up but a lot to learn to take advantage of what is on offer. Trouble with one of the Apps but a call and the lady helping me was very patient.
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Couple
- Under 30: No
Smoothest switch ever
Specialist Michael J answered all my questions very efficiently and attentively. I feel heard and my preferences respected and catered to. Highly recommend!
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Family
- Under 30: No
Brilliant and informative customer service representative
First time joining PHI and I couldn't be happier with Amith's help. He was thoroughly informative and answered all the questions and doubts that I had about the policy. Really impressive.
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Single
- Under 30: Yes
Find out how AIA Health Insurance compares to other Health Insurance
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Moving to AIA
Extremely impressed with the AIA offering and with the professionalism of the staff. I am switching to AIA now after 23 years with another provider, as I feel my insurance is now tailored better to my family, and I am saving money! Vitality program was another deciding factor along with the ease to set it up.
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Single Parent Family
- Under 30: No
Really impressed!!
Glad I enquired about this program, sharing with everyone I know. Program makes total sense and is cheaper with better cover than my current one
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Couple
- Under 30: Yes
Amazing customer service
Called AIA to see whether I could get Extras Only insurance as a CBA member. Andrew was extremely helpful and took the time to thoroughly explain my options. Highly recommend.
- Claim Made: No
- Plan Coverage: Extras Only
- Coverage Type: Single
- Under 30: No
Questions & Answers
all i keep reading is for people joinging aia there are no reviews for claims at all this is starting to worry me is there any where i can see them reviews
I joined for that exact reason - because of how good they are at persuading you to join them, but steer clear!! I am having so much difficulty with their claims team that I am now leaving AIA.
Hi Eka, we're sorry to hear you are experiencing some difficulties. Please send us a message with your full name, DOB, policy and claim number so we can look into this for you.
When people say they do not want to join AIA, why do you need to harass them by sending template responses and making calls asking them to join forcing people to block your emails and phone calls?
Does AIA provide Overseas Visitor Health Cover in compliance with TSS Visa 482 requirements?
Hi there,
Thanks for your question. We have sent you a private message, could please provide your details there, so a member of our team can get in touch to discuss this with you?
Kind regards,
- AIA Australia
Get an answer from our members and AIA Australia representatives
Details
Features
- Cover is available for singles, couples, families and single parents. While data isn’t readily available on the AIA website to help you compare different policies generally, AIA requests that you enter your details into the website for a personalised quote. This includes your marital or family status, age, location and household income.
- Every AIA policy includes coverage for kids (including older kids) until they’re 23 years old, the ability to choose your own doctor or surgeon, and emergency ambulance transport.
- Includes AIA Vitality with every policy purchase, which is a complementary health and wellbeing program. It includes a 5% discount on your premium when first signing up. Other benefits are subject to having an AIA Vitality Silver Status or being on your policy for at least 6 months, among other conditions.
Points of praise
- AIA’s health insurance policies were reported to be good value. For the range of benefits you receive, the premiums are affordable and competitively priced.
- Customer service staff are lovely to deal with, as well as knowledgeable and informative. They go into detail patiently explaining a new policy so you can become familiar with it.
- It was easy to set up a new policy with AIA Health Insurance, which reviewers appreciated.
For the second time, AIA Health Insurance has won a ProductReview.com.au Award, taking out Best Health Insurance for 2023. Top points were awarded to AIA's helpful customer service and transparency.
| Category | Health Insurance |
|---|---|
| Other Insurance Types Offered | Life |
Contact info for AIA Health Insurance
| Mon | 8:00 am - 6:00 pm |
|---|---|
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
| Sun | Closed |
- ABN: 32611323034
- AHIFC: MYO
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