AIA Health Insurance

I actually think it was good, but I did ask for excise physiology and Myotherapy to be covered. It doesn’t seem to be so Im very disappointed. Show details ·  1

New customer – Total happy with the way everything was clearly explained, looking forward to a great relationship with AIA Show details

Very patient and good explanations – Charlie showed great patience and clearly explained the health cover. She answered all my questions. It was a pleasure dealing with her. Show details

Had a first stage knee revision on the 3rd of June due to a chronic ongoing infection. I have silver plus cover and have served waiting periods. Been with AIA for 4 years. I phoned AIA prior to surgery and waited the normal 30 minutes on hold before someone answers. I informed them of the surgery and was told I was covered. If you wish to join… Read more

AIA that call will be answered immediately. After 6 days in hospital I went home. Apparently my cover has also extensive physiotherapy sadly in reality this was not allowed not sure why but gave up trying to access this. I have continued monitoring by an infectious disease specialist which is outside hospital admissions which isn’t covered which is fine. However AIA hasn’t paid the hospital bills 18 days after discharge which basically means my Medicare benefit rebate has stopped due to the infection disease specialist not been paid since 3rd of June. Basically this means my Medicare card is now void until AIA pays its bills. So out of a $210 specialist bill I will receive no Medicare rebate as AIA won’t pay the in hospital bill from the 3rd of June. I have a surgeon appointment next week he hasn’t been paid as yet. So I again won’t get a Medicare rebate. So far I am out of pocket $5300. Three days ago I received an accident hospital admission form from AIA. My knee is an infection which isn’t an accident claim, Work cover or a personal injury claim. It’s an infection from an unknown cause. This is just another attempt by AIA to delay payment. I returned this form immediately and as usual received no correspondence from AIA that they have received this form. As I realised this is a delaying tactic I phoned AIA after a 37 minute hold I spoke with a consultant who was able to confirm that they have received the form and he stated in the coming weeks my accounts will be paid by the claims department. He blamed me for not filling out the form the reason for delay when I enquired why this form wasn’t sent to me prior to the surgery or at hospital admission he stated I should ring prior to next surgery. I sadly have another surgery booked for 29th of July where the second stage revision will occur. I also have multiple appointments in coming weeks. I am frustrated that my Medicare card no longer gives rebates for my specialists appointments due to AIA not paying them. I am being financially penalised outside hospital as Medicare must pay the first date sequence before they pay me. It’s beyond frustrating. I am trying to save up for the pending surgery and the ongoing physio post surgery as it’s unlikely AIA will pay even though it’s is meant to be covered. The AIA consultants in my opinion are trained to minimise claims. The positive is the AIA vitality app is brilliant and the sales people are really good at selling the product. I am hopeful in the next month or so AIA will finalise my hospital bill and I will have a functioning Medicare card again. There sales pitch states 99% of accounts are paid within 5 days. I guess I must be unlucky either way it’s causing stress. It is unlikely Medicare will reimburse me as the claim will time out. I will then have to get invoices and attempt to submit manually which will take weeks for payment. I am not sure why I am being treated like this.

Outstanding service and expert guidance from Joy – I had the absolute pleasure of working with Joy Mead, and I can’t thank her enough for her outstanding service! She went above and beyond to help me choose the perfect healthcare plan that not only suits my needs but is also budget-friendly. Joy took the time to patiently explain all the options, breaking down the details in a way that made it… Read more

easy to understand.

What truly impressed me was her genuine care and dedication to ensuring I made the best decision for my situation. She listened carefully to my concerns, answered all my questions, and provided guidance that I felt confident trusting. It’s rare to find someone who is so professional yet so personable.

Thanks to Joy, I now have a healthcare plan that fits my budget without compromising on quality. The service she provided was exceptional, and I’m incredibly grateful for her expertise and support. Highly recommend reaching out to her for anyone needing help with their healthcare choices!

Great experience – I had the pleasure of working with an exceptional employee at AIA Health Insurance, and I couldn’t be more impressed with the level of service I received. From the moment I reached out, they made the entire process of applying for private health insurance seamless and straightforward. They took the time to explain all the options available,… Read more

patiently answered every question I had, and made sure I understood the details fully before moving forward.

What really stood out was their proactive approach—no question was too small, and they were always there to guide me every step of the way. What would typically be a daunting task was made incredibly easy and stress-free, thanks to their professionalism and dedication.

I truly felt supported throughout the entire process, and I would highly recommend AIA Health Insurance to anyone looking for personalized, thorough assistance with their health insurance needs. The employee went above and beyond, and I’m so grateful for your help Julio.

Very friendly and useful guidance and advice on changing insurers. Provided all information required and explained all the products well. Was able to offer a cheaper price for similar product with additional savings on the Vitality Program Show details

Spoke to Joy and she was extremely helpful and knowledgeable, thanks to her I have been able to get my insurance sorted very promptly. Without her insight, I don't think I would have been able to get to a resolution so quickly. Show details

I got referred to Julio (AIA Health Insurance Specialist) from AIA Financial Services. He called me not just to explain what he could do for me but also to talk about Australian private health insurance more broadly. He is extremely knowledgable and he explained the policy and Vitality program extremely well. I am always reticent to change… Read more

providers because of the effort involved but he did it all for me over the phone very easily. I'm looking forward to being with AIA and am hoping it motivates me to be healther. Oh, and the policy was cheaper than my previous provider.

AIA Health does not pay their due bills to the NSW Ambulance Service on behalf of insured members. This results in debt collection pressure put on the insured individual, over the course of more than 18 months. Its absolutely disgraceful conduct. Show details

Very very poor. They are good until they have you as a customer, then they are very poor. For the first few years, any claim you make they will try to re-frame as a pre existing condition. They force you to do everything via the app, but the app does not work all the time. So you cannot always make claims. Overall, this company is an absolutely disgrace and best avoided. Show details

Misleading quote: After a lengthy phone consultation I was provided a misleading quote due to the consultant incorrectly entering my income details. I explicitly stated my income however he entered the lowest bracket, resulting in a substantially lower quote. Once I reviewed my details on the app I noticed the error, rectified it and realised my… Read more

payments will go up by $50 compared to my previous provider. I have been trying to contact a representative as I suspect there are further details to be rectified but the lines are always busy. Update: After a 40 minute wait, my call finally got through. There was nothing the call centre staff could do. Effectively I am going to pay $50 month more than the amount that was originally quoted. Poor service, misleading quote, multiple errors made by the 'health insurance specialist'. To be fair, the only positive thing about AIA So far is the vitality program as it's a smart way to gamify tracking the user's health metrics.

Jerome was very clear, patient, friendly, knowledgeable and professional. I had lots of questions and wanted to take some time to consider all the issues in transferring from another insurer. I didn't feel pressured and he answered all my questions very quickly and had all the information at his fingertips. It was a very smooth process. Show details

Sam was extremely helpful in his explanation to assist me in making a well advised decision to join AIA Health Fund. I felt at ease in discussing the choice of options and was very satisfied with the outcome. I particularly liked the professional guidance during the course of discussion as Sam lead the whole process of setting up my new membership… Read more

and the transfer from my previous fund was made easy. I was also very pleased with the AIA Vitality Reward program on offer, with an emphasis on promoting a culture of Wellbeing and Keeping Healthy. I highly recommend Sam as a guide towards making an informed decision about Health Insurance.

Sam is a knowledgeable adviser who took his time to tailor a policy that would suit our needs. Questions were answered promptly. I cannot comment on their claims process as we are only new customers and fortunately have not had to make a claim. Show details

Amith was extremely knowledgeable, efficient and professional to deal with. The Policy was explained in simple terms and quick and easy to set up. Amith followed up via email to ensure I fully understood all actions and details that were required. Always an easy and fantastic experience dealing with AIA and all their representatives. Show details

Thank you, Sam, for taking the time to understand our needs and recommend the policy that best suited our circumstances. AIA's strong focus on preventative health and wellness incentives was an added bonus. We appreciated your guidance and support throughout the process of switching funds to AIA. Show details

Had a great experience with Sam Mazloum. Thank you very much for explaining everything to me without judging my little knowledge about insurance. It was quite great Sam thank you very much for you time. Cheers, Lily Show details

Could not speak more highly of my introduction to AIA. Thank you Julio for helping me set up my policy. You helped me feel at ease with opening a private health policy. I felt the policy was thoroughly explained. Thanks again Deb Show details

Joy asked all the right questions to really understand our Health insurance needs and then proposed the a policy to meet our needs. She explained everything with just the right amount of detail. I signed up but after 2 days my husband and I decided against moving from our current Health Insurer. Whilst our current Insurer formally advise AIA we… Read more

are not moving to AIA they deducted a month’s premium some $417 from my Bank Account.

I tried calling AIA today but after 1 hour on the phone no one picked up the call so I thought I’d take Joy up on the offer in her last text - to reach out to her on the mobile number she was texting me on should I need any further assistance and I was absolutely shocked to hear a reply saying ‘the number you have dialled is NOT CONNECTED !!! Omg what a shocking way to treat Customers !!!

So I sent an email to advise and included a copy to me. If I do get a reply within 7 days plus my refund I will raise a complaint with the Insurance Regulator. I will also contact CBA to dispute the charge and provide them with the legal evidence (our current Health Insurer has already provided me this)

Simply terrible customer experience and mirrors others I’ve read.

Amith, made it very easy to compare my current medical benefits with the AIA options. It was a no brainer saving close $250 per month and getting benefits that suited my actual lifestyle as opposed to wasted cover. AIA's Vitality Program, promoting health and wellness is a great benefit as well. Switching funds was much easier than I realised and I wish I did this earlier. Thanks, Amith and AIA. Show details

Joy made it very easy to compare healthcare options and to understand the additional benefits available when joining AIA. AIA's Vitality Program, promoting health and wellness is an added incentive. It’s great that AIA do all the work in switching funds. Finally there was no hard sell tactics.. Joy just provided the info and the facts, very refreshing. Thanks Joy and AIA. Show details

Switched health covers over the phone with Jermone and was a very easy process. He explained everything in simple terms. Was very happy with the cover provided and the savings Show details

Yvonne H. I had been with Medibank Private for 45years plus and was quite apprehensive about changing health insurers. My contact was with Joy at AIA Health. Joy asked me questions to ascertain what level of cover I needed and what I had no need to be covered for, and then proceeded to explain the hospital and extras policies in a detailed manner… Read more

that was concise and easy to understand. She also answered any questions I had and explained the whole procedure in a very pleasant and professional manner, and explained the savings that I would be making. Joy was very pleasant to deal with and no pressure whatsoever, but a polite follow up.