AIA Health Insurance

Joy made it very easy to compare healthcare options and to understand the additional benefits available when joining AIA. AIA's Vitality Program, promoting health and wellness is an added incentive. It’s great that AIA do all the work in switching funds. Finally there was no hard sell tactics.. Joy just provided the info and the facts, very refreshing. Thanks Joy and AIA. Show details

I was hesitant to sign up via a phone call and had requested to communicate via an email so I could see the differences visually however the email I got back from [Name Removed] was that either I call the number or sign up online, it felt very… Read more

dismissive. Thankfully I did call as I was paired up with [Name Removed] who was super helpful, broke down each step and offered genuine advice which I was happy to take on. I appreciate all her help as going through this process was something I wasn't exactly excited about but was necessary. Thank you [Name Removed], I appreciate your help through this process.

AIA has been really difficult to deal with. We had our policy changes and therefore were entitled to a refund of a significant amount of money. AIA have still not refunded the money despite repeated conversations with them. Every time we call we are… Read more

placed on hold for a ridiculous amount of time while they “review the situation” which is very straightforward. We are always promised that it has been “processed and will take 3-5 business days” and yet no money is refunded. It’s so unethical and disappointing. We are thinking quite seriously of switching to a better provider.

I was looking to get health insurance for sometime did some homework and heard of AIA health insurance. My experience with Charly who is friendly and knowledgeable with answering to all my questions thanks to her for being patient. I wholeheartedly recommend AIA to anyone searching for reliable insurance services. Show details

AIA Health sales team convinced us into switching to from another private health insurance fund claiming great AIA Vitality benefits such as, that we will be eligible for $750 cashback for certain health related activities such as exercise, vaccinations etc. and multiple rewards such as cheap Hoyts tickets, 50% off Virgin Flights etc. Half year… Read more

into our membership they notified members that they are cancelling all rewards from 1/April 2026. This means that the promised $750 cashback is no longer achievable and all rewards from 1/4/2026 will be no longer available. Normally in Australia it is illegal, however apparently they have a small print that they can change the rules whenever they want as long as they give you 60 days notice. On top of that they will be increasing premiums. The reason we switched from another health provider were those very benefits that they are cancelling in the middle of our yearly contract/membership. Arrogant support person did not handle my enquiry about this issue in a professional manner. Rude and condescending. Very dodgy business. Avoid this company!

Outstanding service and expert guidance from Joy – I had the absolute pleasure of working with Joy Mead, and I can’t thank her enough for her outstanding service! She went above and beyond to help me choose the perfect healthcare plan that not only suits my needs but is also budget-friendly. Joy took the time to patiently explain all the options, breaking down the details in a way that made it… Read more

easy to understand.

What truly impressed me was her genuine care and dedication to ensuring I made the best decision for my situation. She listened carefully to my concerns, answered all my questions, and provided guidance that I felt confident trusting. It’s rare to find someone who is so professional yet so personable.

Thanks to Joy, I now have a healthcare plan that fits my budget without compromising on quality. The service she provided was exceptional, and I’m incredibly grateful for her expertise and support. Highly recommend reaching out to her for anyone needing help with their healthcare choices!

Great experience – I had the pleasure of working with an exceptional employee at AIA Health Insurance, and I couldn’t be more impressed with the level of service I received. From the moment I reached out, they made the entire process of applying for private health insurance seamless and straightforward. They took the time to explain all the options available,… Read more

patiently answered every question I had, and made sure I understood the details fully before moving forward.

What really stood out was their proactive approach—no question was too small, and they were always there to guide me every step of the way. What would typically be a daunting task was made incredibly easy and stress-free, thanks to their professionalism and dedication.

I truly felt supported throughout the entire process, and I would highly recommend AIA Health Insurance to anyone looking for personalized, thorough assistance with their health insurance needs. The employee went above and beyond, and I’m so grateful for your help Julio.

Jerome was great to deal with. Everything was explained clearly and he was able to answer my questions. He followed up with me which made it easy for me to proceed with the quote Show details

We received a prompt ph call after asking for a quote on line. Julio was very knowledgeable about how hospital and extra covers work. He was able to educate us and also answer all our questions. We made a time to speak again in a few days. He rang on time, and once again answered all our questions. We have decided to change from our previous… Read more

provider who still has not responded to our enquiry. It has felt like very personalised service to this point. Hope it will continue to be as good now that we have taken the policy.

AIA health took the time to thoroughly explain the differences between health covers. I switched to them because, although $2 more per month, the extra benefits they gave me with AIA vitality made it more that worth it. I will still be way out in front. Thank you for your great service Julio! Show details

10 years as a customer means nothing. The value has worsened every year. I had recommended this health insurance to many friends and family as it used to be excellent with customer service and value with the AIA vitality program. However the recent changes mean it's no longer worth staying with AIA health. They used to stand apart, but now are just another corporate profit machine. Show details

Have been with AIA for almost 3 years. started badly when I was led to believe that my carry-overs from my previous provider would be honoured. They were not. Have been reasonably satisfied since. Phoned this week to enquire about using the app - waited 30 mins - gave up. Sent an online msg today. The screen said they would respond within THREE days - unbelievable! Show details

Once again attempted to use my health insurance as I have a joint infection once again extremely difficult to do a claim as operator more interested in talking you out of raising a claim. All the out of pocket costs even out of pocket for a room in a public hospital. I have silver plus cover at $147 a fortnight. This happened earlier in the… Read more

year as well.

When I told the operator that I wouldn’t bother with using AIA you could hear the smile in his voice.

It is a Chinese owned company where clearly not paying out any claims is a priority.

So I will battle through the public health system again at a large overworked public hospital.

I have had health insurance for past 9 years and AIA is the only company that does this. There sales team is fantastic however if you need them they will fall short if you are sick. A planned operation might be beneficial. Shop around I do like the app but that’s about it.

Switched health covers over the phone with Jermone and was a very easy process. He explained everything in simple terms. Was very happy with the cover provided and the savings Show details

Yvonne H. I had been with Medibank Private for 45years plus and was quite apprehensive about changing health insurers. My contact was with Joy at AIA Health. Joy asked me questions to ascertain what level of cover I needed and what I had no need to be covered for, and then proceeded to explain the hospital and extras policies in a detailed manner… Read more

that was concise and easy to understand. She also answered any questions I had and explained the whole procedure in a very pleasant and professional manner, and explained the savings that I would be making. Joy was very pleasant to deal with and no pressure whatsoever, but a polite follow up.

Amith the AIA agent who spend an hour with us on the phone was extremely accommodating and thorough with the information provided. He answered all our questions and make the transition process from our old private health funds to AIA very easy and convenient. Show details

I can only comment on the sign up and transfer process which has been quick and seamless so far. Sam was very helpful and is obviously passionate about the product he is promoting. The policy and benefits are good value for money as far as health insurance goes and the Vitality program is definately a great sales pitch. Hopefully this will prove to be a good move from our previous insurer. Show details

Amazing phone service, Cheyenne was great and explained everything really well. It’s great to talk to an Australian and also the waiting times of the phone are good. It’s was easy to set up and transfer over to you from our existing provider Show details

We have recently changed over to AIA from another Health Fund. Amith was very helpful and explained how it all worked. Looking forward to utilising AIA's Health Benefits. Show details

A colleague recommended I switch from my current health insurance provider to AIA and when I called through today to get a quote I was lucky enough to speak with Sam. Immediately I didn’t feel like I was being ‘sold ‘ too - Sam took the time to understand what I was looking for and what was important to me. He was extremely knowledgeable and… Read more

passionate about how AIA do it differently. I actually really enjoyed the call! Well done Sam, you are great at your job and I’m excited to now be a AIA member

Jerome was fantastic to work with, making everything simple, understandable, and easy. We had compared health insurers and AIA were able to beat most prices while still delivering a comparable product to other services. Show details

Sam explained everything thoroughly which made it very easy to understand the concept and made it an easy choice for me to move to AIA it suits my lifestyle also and made sense.Sam was very positive,polite and helpful to make my decision looking forward to the journey Show details

The customer service from Joy was the best I have ever received. She explained the products clearly, actioned everything promptly and provided great follow up to any questions Show details