AIA Health Insurance

AIA Health Insurance🏆 2024 Award
AIA Health Insurance

1,019 reviews

96% · 97643 · 4%
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Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
Customer Service
Affordable premiums
Knowledgeable staff
Easy to deal with


1,019 reviews
1,019 reviews
Maria Graham
Maria GrahamMetropolitan Adelaide, SA3 posts
  Fair Incentive

I found the experience helpful and informative easy to complete

easy to understand and complete very helpful no time at all Show details

Good value

It was quick and easy to join with helpful staff member. Good value policy with incentives to stay healthy with AIA Vitality points. Show details
Eb L
Eb L

100% recommend

Extremely helpful and knowledgeable. Made sure I was getting the best value for my circumstances. Show details
Bec C
Bec CCentral Highlands and Goldfields, VIC

Friendly Service Switching Made Easy & More Cost Effective

My friend recommended AIA after I mentioned I was looking for a health fund that was more affordable but still offered the same benefits as my existing fund, whom I’d been with for over 30 yrs. To be honest I had never heard of AIA. Addam was great with answering all my questions, he was not a pushy salesman & I didn’t feel pressured into going ahead with anything on the spot. Not only are we going to save on our family cover with the same benefits we also get to enjoy the perks of their Vitality Program. Show details
EimearPerth, WA2 posts

Changing Health Insurers

Excellent communication from Joy. An informative and experienced approach when comparing options. Show details
Andy D
Andy DSouth East Queensland, QLD

Great service, well explained and very helpful

Excellent service and support. We had a very knowledgeable and helpful agent who was informed and interested in me and my family's situation and all matters were well explained by Sam Mazloum Show details
Value for Money
Nida Leabres
Nida LeabresSydney, NSW7 posts

The Perfect Health Insurance for us

Very happy for the information I gathered. The Customer Service team is knowledgeable & speak English fluently Show details
LisaGreater Melbourne (Outer), VIC

Joy thank you!

Joy was very knowledgeable, was interested in my personal situation and what would be best for me both with services and financially. Talked through in clear simple language and took the time to talk through my questions. I’ve now transferred to AIA and even have a direct contact if I have questions. Thank you Joy! Show details
Jane B.
Jane B.

Customer service exceeded expectations!!!

Just moved over to AIA, Amith’s genuine attention to providing information and comparing the cover I was on was not only easy to understand it was tailored to what I need. I’ve never had a health fund person provide that sort of information, they have usually only cared about me signing up.
Love the customer service and plan option. Show details
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SurenSydney, NSW

Very good

I was very happy with the service rendered by Keith. His knowledge of the product is very good and he answered all the queries I had in a clear and concise manner. I was convinced I was getting a good health cover and decided to go with AIA. Show details
DevenderSydney, NSW

A smooth transition

Just joined AIA. The main reason I joined was friendly and professional way Jen K. followed up. She tried to address our concerns. All in all, a good experience so far. Show details
Value for Money
Tim4 posts

Positive Experience

Joy was extremely friendly and was able to explain everything clearly. She made sure I understood everything before moving on. She showed great empathy for my situation and has been great with follow up assistance Show details
Value for Money
Michelle W.
Michelle W.

Big tick for health initiatives

All my questions were answered well and I’m really liking the sound of the Vitality Program! Show details
Angela N
Angela N

Great Customer service

Sam Mazloum was extremely helpful and had Exceptional customer service. Explained things perfectly. I am looking forward to the vitality initatives. Show details
CarolineGreater Melbourne (Inner), VIC

Very informative

After googling AIA I received a phone call from Joy. She was very informative, not pushy and explained every little detail. She was amazing. I’m looking forward to working for the many rewards that are achievable. Pricing was great. Show details

Questions & Answers


all i keep reading is for people joinging aia there are no reviews for claims at all this is starting to worry me is there any where i can see them reviews


I joined for that exact reason - because of how good they are at persuading you to join them, but steer clear!! I am having so much difficulty with their claims team that I am now leaving AIA.

AIA Australia
AIA Australia   DM   

Hi Eka, we're sorry to hear you are experiencing some difficulties. Please send us a message with your full name, DOB, policy and claim number so we can look into this for you.

K V.
K V.

When people say they do not want to join AIA, why do you need to harass them by sending template responses and making calls asking them to join forcing people to block your emails and phone calls?


Does AIA provide Overseas Visitor Health Cover in compliance with TSS Visa 482 requirements?

AIA Australia
AIA Australia   DM   
See all AIA Health Insurance questions



  • Cover is available for singles, couples, families and single parents. While data isn’t readily available on the AIA website to help you compare different policies generally, AIA requests that you enter your details into the website for a personalised quote. This includes your marital or family status, age, location and household income.
  • Every AIA policy includes coverage for kids (including older kids) until they’re 23 years old, the ability to choose your own doctor or surgeon, and emergency ambulance transport.
  • Includes AIA Vitality with every policy purchase, which is a complementary health and wellbeing program. It includes a 5% discount on your premium when first signing up. Other benefits are subject to having an AIA Vitality Silver Status or being on your policy for at least 6 months, among other conditions.

Points of praise

  • AIA’s health insurance policies were reported to be good value. For the range of benefits you receive, the premiums are affordable and competitively priced.
  • Customer service staff are lovely to deal with, as well as knowledgeable and informative. They go into detail patiently explaining a new policy so you can become familiar with it.
  • It was easy to set up a new policy with AIA Health Insurance, which reviewers appreciated.
CategoryHealth Insurance
Other Insurance Types Offered Life
Awards 2022, 2023 and 2024
Visit official website

Contact info for AIA Health Insurance

Mon8:00 am - 6:00 pm
Tue8:00 am - 6:00 pm
Wed8:00 am - 6:00 pm
Thu8:00 am - 6:00 pm
Fri8:00 am - 6:00 pm
  • ABN: 32611323034
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