AIA Health Insurance

AIA Health Insurance

 Verifiedaia.com.au🏆 2024 Award
AIA Health Insurance
4.8

953 reviews

PositivevsNegative
96% · 91142 · 4%

Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
4.6
Transparency
4.7
Customer Service
4.8
Affordable premiums
Knowledgeable staff
Easy to deal with

Reviews

953 reviews
Kiya Veamatahau
Kiya Veamatahau
 

Awesome customer experience

I dealt with Julio who was clear and concise from beginning to end. As a new customer to the health insurance world, he explained health cover and the AIA Vitality program very well to the point where I had no questions. Although it was nearing the end of the day, he retained awesome customer service making my overall experience really great! Show details
Tash T.
Tash T.Perth, WA
 

Outstanding customer service. Excellent value

Charly made the whole process of switching providers so easy. All my questions were answered. We ended up saving $1200 per year compared to our last provider. Show details
Daniel Boon
Daniel Boon
 

Great

Was easy to Sign up. Friendly staff. I Have only Just Joined Show details
Value for Money
Transparency
Customer Service
Alison Hamblin
Alison Hamblin2 posts
 

Positive move to AIA Health Insurance

After chatting with a friend, I realised I was paying way more for health insurance without the perks of AIA. I received a friendly call after making an online enquiry, and learned all about the services that are covered. The customer service agent was super friendly and low pressure, and was extremely knowledgeable. I signed up for hospital, extras, and agreed to the Vitality package as well. My yearly saving when compared to my previous insurer = $800+.
Needless to say, I’m feeling positive about the change, and look forward to receiving rewards for exercising in the gym, walking the dog, and counting my daily steps. A+++++ Show details
Melinda R.
Melinda R.
 

Competitive pricing and great extras

Provided clear information and clarification of various packages. Competitive pricing and the benefits make it a much cheaper option than other providers Show details
Happyclient
HappyclientGreater Melbourne (Inner), VIC
 

Excellence at it best

Sam was outstanding, knows his products and really understands his clients. Show details
Marius W
Marius WSydney, NSW
 

Passionately supportive

Was an amazing experience talking with Sam who was knowledgeable and passionate. The benefits of the plan and also of Vitality were clearly explained and I felt supported all the way through the signing up process. Show details
Yousef A.
Yousef A.
 

Great service

Nathan helped me with getting my health insurance quote, great service and very friendly. Show details
Wade R.
Wade R.Perth, WA
 

Great service - highly recommend

Mirza was very helpful and explained things well. The process was easy and I look forward to great savings and benefits. Show details
Jacob H.
Jacob H.
 

Wonderful service from sam

Unreal service. Joined from another inchurance was so easy they organised it all for me. Sam was very informative and very kind very happy with everything so far. Show details
Frank G.
Frank G.
 

Good Support and Value

After over 30 years with one health fund we decided to look at options based on a +10% premium increase. The excellent personal support and service provided by the AIA representative along with the value AIA Vitality provides resulted in a switch to AIA Hralth Ins. Show details
Transparency
Customer Service
Andrew
Andrew
 

Aia is good if you want cover kid under 25 not at uni

Switch to aia from another provider after kid left uni because my current insurer only cover if at uni which is illogical and discriminatory....smooth process...jen in sales knowledgeable and diligent...I saved about 1500 a year by switching Show details
Value for Money
Transparency
Customer Service
Arna C.
Arna C.
 

The joy of dealing with Joy

Joy was amazing. She managed to explain everything in a way that answered all of our questions. I never felt like she was in a rush and she managed to help us select an offer that perfectly suited our needs. Show details
MEL
MELSydney, NSW2 posts
 

Joining AIA

Very straightforward. Easy to setup and transfer health cover. Very friendly, helpful phone staff! Show details
MrsM
MrsMGippsland, VIC6 posts
 

Great customer service

Lachlan was great to deal with, pointed things out and explained the insurance really well. Rang as back when he said he would. Seems like a good product. Really pleased with his service. Show details
Value for Money
Transparency
Customer Service

Questions & Answers

dave
dave

all i keep reading is for people joinging aia there are no reviews for claims at all this is starting to worry me is there any where i can see them reviews

EKA
EKA  

I joined for that exact reason - because of how good they are at persuading you to join them, but steer clear!! I am having so much difficulty with their claims team that I am now leaving AIA.

AIA Australia
AIA Australia   DM   

Hi Eka, we're sorry to hear you are experiencing some difficulties. Please send us a message with your full name, DOB, policy and claim number so we can look into this for you.

K V.
K V.

When people say they do not want to join AIA, why do you need to harass them by sending template responses and making calls asking them to join forcing people to block your emails and phone calls?

BAY
BAY

Does AIA provide Overseas Visitor Health Cover in compliance with TSS Visa 482 requirements?

AIA Australia
AIA Australia   DM   

Hi there, Thanks for your question. We have sent you a private message, could please provide your details there, so a member of our team can get in touch to discuss this with you?
Kind regards,
- AIA Australia

See all AIA Health Insurance questions

Details

Features

  • Cover is available for singles, couples, families and single parents. While data isn’t readily available on the AIA website to help you compare different policies generally, AIA requests that you enter your details into the website for a personalised quote. This includes your marital or family status, age, location and household income.
  • Every AIA policy includes coverage for kids (including older kids) until they’re 23 years old, the ability to choose your own doctor or surgeon, and emergency ambulance transport.
  • Includes AIA Vitality with every policy purchase, which is a complementary health and wellbeing program. It includes a 5% discount on your premium when first signing up. Other benefits are subject to having an AIA Vitality Silver Status or being on your policy for at least 6 months, among other conditions.

Points of praise

  • AIA’s health insurance policies were reported to be good value. For the range of benefits you receive, the premiums are affordable and competitively priced.
  • Customer service staff are lovely to deal with, as well as knowledgeable and informative. They go into detail patiently explaining a new policy so you can become familiar with it.
  • It was easy to set up a new policy with AIA Health Insurance, which reviewers appreciated.
CategoryHealth Insurance
Other Insurance Types Offered Life
Awards 2022, 2023 and 2024
Visit official website

Contact info for AIA Health Insurance

Mon8:00 am - 6:00 pm
Tue8:00 am - 6:00 pm
Wed8:00 am - 6:00 pm
Thu8:00 am - 6:00 pm
Fri8:00 am - 6:00 pm
SatClosed
SunClosed
  • ABN: 32611323034
  • AHIFC: MYO

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