AIA Health Insurance

Joined AIA last week, clearly the customer service is fantastic to begin with because you are a new member.
Calling up today about a claim and have been on hold for 30 minutes? I cancelled the call and called back and clicked the new member option and got a sales agent straight away. He then just transferred me back to the same area so I have been on hold again for 25 minutes. Definitely going to be cancelling my membership after this.

Being with the same health fund for the past 40 years, it took some courage to change, but due to rising costs and non-coverage of the private hospital in our area, we decided to look at other options. A friend recommended AIA to us due to their fantastic
rewards system, I made enquiries and Sam was very helpful and thorough in his knowledge of how this fund works. We have made the change and thanks to Sam this was easily accomplished and we hope to enjoy the benefits offered in years to come. Thank you AIA Health fund and Sam for his personable manner.

After 35 years of premiums, we left our health provider. Why, their products were no match for AIA. And the $$ saved, that’s a whole other story. Kylie made the transition so seamless, thanks Kylie. And the icing on the top…….AIA are proud supports of AFLW.

Brilliant telephone sales, clear, factual and understandable summary of product details.
Could not say no

Just joined Neil was brilliant called me back on time and again to finish what we started. They sorted everything even cancelled my old policy brilliant service

Being relatively new to Australia, my knowledge of Private Medical Health was zero. Hearing from a friend, who was raving about the service they received from AIA, I decided to make contact with AIA and see if they could assist me, by 1st gaining a better understanding of how Medical Health Insurance worked in Australia and secondly seeing if AIA would be a good fit for my family and me. I initially made an inquiry via the web. Kylie Langford of AIA, tried on numerous occasions to contact me, but I was difficult to contact as I was going throug...

I don’t know how much I am going to enjoy the delivery of your service but customer service from Sierra was absolutely exceptional. Very articulate and elaborated right to my need. Keep up the good work guys !!

I have been in Private Health Insurance for over 20 years and our premium was way to high. Alexandra was excellent, friendly and easy to talk to. She explained the perfect plan with all options and extras clearly to suit our needs and helped me understand how the AIA Vitality program worked. She was very friendly and made our transition to AIA as smooth as possible. It is worth looking into for a comparison if you have health cover elsewhere.

Just a really good company to deal with. Customer service is flawless and that can make the difference when the market offers a tonne of similar products.

I have had Private Health Insurance since 1992 & in recent years our monthly premium has increased to a point where I felt I needed to look for another Company as it was becoming unaffordable. After speaking with Charley, she was able to offer me affordable health cover & she explained all the options & extras very clearly. She was very friendly & made my transition to AIA be as smooth as possible. I'm glad I made the change to AIA as I now save over $130.00 a month. Worth contacting them for a quote if you currently have Health Insurance elsewhere.

I love what AIA has to offer me to suit my lifestyle. Fantastic & friendly customer service! Sam helped me sort my insurance to accomodate my needs - fabulous to talk to!

I joined today and feel it is good value and offers what I need

Alexandra Johnston was really great at explaining which policy would be best suited for me. Very friendly and helpful.

The policy was so easy to set up and is much better value than our previous Policy. Charly was amazing and really understood my family's situation and what we needed the most. Charly made understanding the policy easy and I really love that AIA deal with our previous health insurance company for us

better then existing policy. advisor understood my situation and offered sound advice