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Waiting too long
Good value, was a member for 15yrs, taking too long to recieve my member number. No dates or time references given for when i will recieve my member number. Lady on phn didn't know how long it would be till I got my member number. When I signed up it said I was covered from that day and that it would only be 5 days till I had my member number etc. Lady on phn had no idea when this would happen. Not enough correspondence
The App is useless for necessary info. ie when payment is due and how much is owing ans access to messages should be available at a glance. Instead it asked me to sign in again!! Please fix. It's been years of inefficient app.
App is useless/inaccessible. Phone service horrendous waiting time and callback never happened
April 2022. Trying to contact THF by any means is currently extremely time-wasting and frustrating. No luck logging in/ online either, for unknown reason/s. Also tried the THF App but this is clearly faulty. (Please see scathing reviews from others attempting to use App)
Phone waiting-time is unacceptably long. Offered callback as an alternative to further waiting, which I chose but my callback never happened. Another hour, on another day waiting and eventually I was attended to by a very polite and patient agent. She acknowledged App is proble...
100 Year War Was Short Compared To Current Wait Times
I have been a member of TMB since 1975. In 1985 I brought my non teacher wife into the TMB "family" Once upon a time I could ring THF in sussex street during a break in teaching day duties and speak to a person and resolve a problem. Not any more.
It is now 2.40 pm Sydney time. I have waited 90 minutes simply to ask when my annual pre paid family membership ($5000 p.a.) expires ( can you name me another place where you EFTPOS pre-pay approx $5000 and never get a receipt for the same) AND from which bank any future MONTHLY ongoing charg...es from THF charges will be requested ( I have paid THF via annual membership for 5 years now but from a different banks Visa card to that of 5 years ago). A second question was answered quickly, My wife left her Manchester Unity Health Fund and was inputted to THF on my serial number 37 years ago. Qu. Can I leave my membership and she stay with THF without effecting her accumulated benefits ? Answer "Yes she can no probs." Now was this fiasco of simple questions worth the 90 minutes of my life expectancy ? Kind Regards Ron Bridges
Been with them 5 years and will be changing funds ASAP. They have a horrible service and won’t properly explain what you can claim over the over the phone.
Example: We phoned teachers health about doing an antenatal class as we saw this was covered as an extra. When we tried to claim it was denied and we were then told the one we paid for wasn’t approved as it was an online class (but everything is online during the pandemic). When we called prior to paying for it we were given no instructions of what an “approved” course would be or asked to name the course to check if it was approved or not.
They hide behind the usual legal jargon to get out of paying. There’s no service whatsoever!! Go with a different fund.
I’m a new member. I extensively researched fund options, and Teachers Health has competitive rates with superior benefits. The assistance and ease of joining up were exemplary! Thank you. Great product
Terrible service - extremely dissapointed after being life long member
First off - i have been a member since I was a kid as my dad is a teacher and had our whole family on teachers health. When I turned 25 I migrated over to my own plan. My problems start occurring last year as i wanted to downgrade services from top extras to essential extras. I contact customer service to enquire about this and I was told that I could upgrade and downgrade whenever without any consequences. Great - I will do this, and I did. I downgraded to essential extras for a few months before upgrading back to top extras. Turns out that do...wngrading and then upgrading again - they will make you wait a full year to be eligible for major services again. considering that I was told there would be no consequences for downgrading, I was both confused and angry about the situation as if I knew, I never would have done it. I continued speaking with customer support over this and referenced this conversation to them (downgrading) and after their "investigation" I was told that I never had this conversation with customer service and I downgraded via online services under my own accord. After trying to get this resolved, i was told that there was nothing they could do to me even though I had been a member for over 20 years. I came to accept this one as a loss as I upgraded and downgraded twice, the second time on the website which was under my own accord, i could have read the terms and conditions here. Secondly, my most recent issue is with a claim on a dental service. So as you know I have now lost all but $300 worth of my major dental benefits as I have downgraded plans due to the advice from a customer service representative from a conversation that never happened. As I now do not trust teachers health, I call customer service to ensure that prior to getting the service done I would be eligible for a rebate. Customer service ensured me that I will be fully eligible for a rebate of the maximum amount of $300 on this service (which is my new maximum major dental limit due to the downgrade). I go to the dentist and get the service done and upon paying I am told am required to pay the full amount without any rebate. I again HAVE TO CALL CUSTOMER SERVICE and they told me that something has gone wrong on their end and all I have to do is pay for the item now ($400) and submit a manual claim via the mobile app and I would get my refund in a few days. A few days go by, I check my claims and it was DECLINED. I now have called customer service again and this time they say they have FLAGGED the transaction and I am to submit another claim too then be eligible for the refund. I am still waiting to get my money back. I would suggest choosing an alternate health fund. Absolutely dreadful experience all around. I will say the customer service representatives i have spoken to have all been lovely, they are only doing that they are told.
No code generated
Disappointed. I tried to log on to the App but it requested to enter digits or code sent. But there were no code sent. I tried to resend many times to no avail and teachers health office closed on Christmas holidays.
Apart from one area of confusion, very happy
Yes - it covered what my family needed and the claim was resolved very promptly. I have been a member for just on 2.5 years. My Teachers Health contact (rep) was outstanding.
You get better value with your claims then with most of the big companies. Having their own dental and optical offices isa nice touch, very easy. Can take a while for this to get processed though but the street are ultimately very nice and helpful.
Amateurish and disspointing
We rarely need health insurance, however have required twice in the last year. On both occasions, Teachers Health were an awful organisation to deal with. The first issue related to surgery. Despite the type of surgery required being clearly covered in the product description, they initially refused to cover due to some dispute about the item number. They accused us of trying to cheat the system by upgrading cover recently (we had done, but it was unrelated to the surgery and in any case, this was covered under the previous surgery). The custo...mer service agents were rude and ignorant, and required endless periods of time on hold. They ultimately agreed to do so, however only after many discussions on the phone and psychological distress during a very vulnerable time. The second time, which precipitated us leaving, they made a mistake on the excess due and again were rude and unhelpful about correcting it; and refused to cover a procedure which again should have been covered. This was inessential, so I cancelled it rather than enter into a prolonged argument. Again, the length of time it took to speak to a customer service agent was ridiculous. I have now transferred to a different fund. It is slightly more expensive, but although Teachers Health is good value for money on paper, in reality they need to be avoided.
Disappointing.. but they came through in the end
I have been a member of Teachers Health Fund for 16 years.
In that time I have had minimal claims. It didn’t seem good value for money as I wasn’t claiming but I always kept in to be safe in the knowledge that if something happened I would be covered.
A few weeks ago I snapped by Achilles’ tendon and required surgery ASAP. We assumed we would be covered and even checked the website and the information on the page led us to believe we were.
The page also mentioned it had a specific private hospital agreement with the hospital the surgeon worked ...
Website is out of date and hard to contact
Only pictures of white people on their website. The world also includes Chinese, African, Indian, Indigenous Australian people...
Tried getting in touch with them and it is impossible. Joining is regretful
Top hospital for 25 years. First time i go into hospital and nothing is covered?
i feel sick at how much money I've wasted with this health fund. Just had surgery (hysterectomy/tumour removal) with one night in hospital. I got $133 back. Im $6000 out of pocket. What was the point of having this cover?
I'm always out of pocket on dental too. No gap-free dental offered outside of capital cities.
Customer service just said that's how it is. Garbage.
All the responses recieved for complaints are pointless because nothing changes
The process of claims is ridiculous with longer than usual waiting periods I am still waiting...transparency of what can be claimed is certainly not there as it is confusing
Am honestly asking what do we pay for?
Emailing teachers health is also pointless they say they will get to you within 4 days Nothing...Absolutely fed up with THF definitely would not recommend!!
Questions & Answers
Has anyone used teachers health for pregnancy?
Is it possible to fill in a claim form online, without printing out the claim form?
Thanks for your comment. ...Were sorry for this inconvenience but you can make claims via our app. Please see below for more information. https://www.teachershealth.com.au/app/ Please let me know If you have any other questions. Thank you – Ben
Hi I am a teacher and looking at transferring from Medibank Private where I have been for over 30 years to THF, however there seems to be so many negative comments in the reviews. This is not real reassuring when you are about the change cover from a fund you have been in for many years.
Get an answer from our members and Teachers Health representatives
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