Teachers Health Fund

I was SO grateful to have spoken to Ann Lockwood the week, before swapping out our health insurance from Teachers Health (TH) to another provider. Anne kindly took the time to thoroughly explain to me the benefits of staying with TH, especially the enhanced benefits that we are entitled to after being loyal customers for the past 9+ years and… Read more

highlighted the reduced benefits the other company was offering. She helped me to confidently make an educated decision. Thank you Anne, you are certainly an asset to TH!

I had the most pleasant and helpful experience with a delightful lady Ann Lockwood who assisted me with my enquiries. She is a credit to your company. Excellent Customer Service. Show details

Spoke to Peter Machalany when he visited school I work at. He answered my questions, sent relevant info and quotes, followed up, again answered more of my questions & guided me through changeover process. Show details

Excellent service – Sean was professional and kind. I was confused about several issues and he sorted and solved them all. Show details ·  1

Excellent assistance received from Samina Toevai of your office. All my concerns were dealt with in an efficient and timely manner. Show details ·  1

We had been deciding to change our Health fund, of over 40 years, for various reasons. We spoke with Theresa Fernandez, who knew the product very well and was able to answer our questions patiently and sometimes repeatedly! Show details ·  1

I recently decided to leave Teachers Health and move to NIB, mainly because I believed it would be a much cheaper option. Today I spoke with Roger Ng from Teachers Health, and I was extremely impressed with the way he handled the conversation. At no stage did Roger put me under any pressure to stay. Instead, he simply took the time to explain my… Read more ·  1

options clearly, compare the different levels of cover and give me the information I needed to make an informed decision.

After being with Teachers Health for almost 49 years, I had originally thought it was probably time to move on. However, Roger showed me that by changing my level of hospital cover, I could significantly reduce my costs while still retaining cover that suited my needs.

His friendly, professional and completely pressure-free approach strongly influenced my decision to remain with Teachers Health.

Excellent customer service from someone who genuinely seemed more interested in helping me make the right decision than simply trying to make a sale.

Thank you, Roger. Your assistance was very much appreciated.

I would like to express my sincere appreciation for **Loki Madani from Teachers Health Fund** for the exceptional support he provided me today. Loki assisted me with a sensitive and distressing situation relating to accessing and disclosing medical information from a private hospital , particularly in relation to treatment and claims that had… Read more ·  1

been made in my name.

Throughout our conversation, Loki was incredibly patient, supportive, considerate and helpful. He took the time to listen carefully to my concerns, provided clear advice and useful information to assist me in understanding what I could do next, and made sure I felt heard and supported.

I was understandably quite upset and became teary during our conversation, and I especially appreciated the kindness, patience and compassion Loki showed me. He never made me feel rushed or uncomfortable and remained calm, responsive and considerate throughout the call.

Dealing with a difficult and personal situation like this can be overwhelming, and having someone respond with genuine empathy while also providing practical assistance made a significant difference.

Thank you, Loki, for your professionalism, patience, kindness and excellent customer service. Your support today was genuinely appreciated.

I had been seriously considering cancelling my cover due to the increasing financial pressure on my family, but my recent experience completely changed that. I spoke with Viki from Teachers Federation Health, and her service was nothing short of exceptional. From the moment the conversation started, it felt genuinely personalised—she took the… Read more ·  1

time to understand my situation and what mattered most to me, rather than offering a one-size-fits-all response.

What really stood out was her depth of knowledge. I came in with four different questions across various areas of my policy, and Viki was able to confidently answer every single one without needing to transfer me to another department. That level of expertise made the whole process seamless and incredibly reassuring.

More importantly, i felt that her goal was not to just try to retain me as a customer but she actually presented real, practical options that could ease the financial strain on my family while still maintaining the level of care we need. It felt like she genuinely cared about finding the right solution for us, not just ticking a box.

Thanks to Viki’s professionalism, empathy, and knowledge, I not only decided to keep my cover but also feel much more confident that I’m with the right provider. Truly outstanding service.

I have been with teachers health since the 1960s. As a single teacher and lecturer, then as married couple, birth, child, university double degree child who is still with teachers health with his own family. Today’s phone call was lovely, kind, helpful, efficient and an easy solution. It is a relief knowing I can go to the best hospital of my… Read more

choice public or private, and walk out without any bill. The extras help.

Several years ago Teachers health rescued me from bad treatment in a private hospital by phoning me to clarify the situation, advising me re exit to free/affordable home based care which went on to continued domestic help, instead of the hospital linked 1 week bed and meals horror then sent home unable to cook or care for myself which the hospital pushed. Then Teachers Health phoned the hospital on my behalf and sorted them out.

I and my family hold Teachers Health integral to our lives.

I had an excellent experience dealing with Riaan over the phone. He was extremely helpful, informative, and professional throughout the entire process. Initially, I wasnt sure how to approach the situation before me because I wasn't fully familiar with the policies or how everything worked. Riaan took the time to explain everything clearly, answer… Read more

my questions, and walk me through my options without making me feel pressured.

What really stood out was his ability to help me understand the pros and cons of each option, allowing me to make an informed decision with confidence. His knowledge, patience, and genuine willingness to help made all the difference.

Customer service like this is hard to come by, and Riaan is a real credit to the company. Thank you for making what initially felt like a confusing process simple and straightforward. Highly recommend!

I am so grateful that I called Teachers Health and spoke to Riaan Coetser. He answered all my questions concerning my physiotherapy rebates. He also gave me a great deal of valuable information about the’ healthy lifestyle program. ‘ I now have a form and will be off to see my GP to enrol. I wish I had spoken to Riaan before I had my total knee… Read more

reconstruction last year as I now have a much better understanding of selection of a surgeon. Thank you Riaan for spending the time with me.

Avoid Avoid Avoid. We pay 500 a month for private health insurance. My wife had a cataract done and we paid in full as the surgery asked us to. Medicare paid us after a day. Nothing from the health fund. just the runaround. Show details

Dad has been dead for months now and this company continues to charge a dead person. I have provided them with all of the paperwork and they flat out ignore it and won't respond, so they can keep getting their hands on his money. They actually did respond at one point saying "you didn't provide his member number" despite me putting it in the title… Read more

and body of the email, as they requested. They think if they play dumb they can keep his business for ever, I believe.

On Friday 7/8/26, I rang the health fund. I needed to be clear about which items would be covered in my surgery due tomorrow. I was able to get an accurate response to only one of the four issues that I needed information on. When I pressed the staff member for further details, she told me repeatedly that staff at her level are not medically… Read more

trained and so she wasn't qualified to provide answers. She suggested I pursue the details with the surgeon or with the hospital. Over the weekend...

I hope I can be convinced that this case is an aberration. If in fact the staff are so inadequately trained, I will take my family's business elsewhere so that I can get better service. We've been with the health fund for decades. Service has always been prompt, knowledgeable and friendly - but Friday's poor service is not acceptable.

I had a fantastic experience dealing with Peter Machalany throughout the entire process of becoming members with Teachers Health Fund and I cannot recommend him highly enough. Peter was very professional and took the time to answer all of my questions promptly, which was super helpful. He was also very flexible when arranging phone calls which… Read more

made the whole process much easier and more convenient for me. He took the time to address any concerns and questions honestly and transparently, which made me feel confident and comfortable with my decision. His friendly and professional approach made what could have been a complicated process feel smooth and stress-free. Thank you Peter for your outstanding customer service and support!

Koshita was very knowledgeable and professional, answering all my questions clearly and thoroughly. She was polite, patient, and understanding when I needed to reschedule the call for another day, as I wasn’t fully prepared and needed more time. I really appreciated her flexibility and excellent customer service. Show details

I called to make an enquiry regarding my hospital cover today, there was no wait time on hold, and the customer service person who helped me (Riaan) was very empathetic, patient, resolved my query and provided me with additional useful information regarding my health cover. Show details

My experience in dealing with Peter Machalany was fantastic! He answered all of my questions/concerns and was very knowledgeable. I loved that he wasn’t a pushy salesman and gave me the time to decide what option was best for my family's circumstance. Thank you Peter. Show details

I recently reviewed my options and decided to stay with Teachers Health Fund, largely thanks to the excellent service provided by Sean F. He took the time to explain my policy options clearly without any pressure. It’s rare to receive such genuine, helpful customer care. Highly recommend speaking with Sean if you want honest advice about your cover! Show details

We had an excellent experience with Teacher’s Health. We were provided with accurate information and Jonathan answered all our questions. He also provided excellent follow up as we had some very specific questions about our coverage. Highly recommend Teacher’s Health and thank you Jonathan. Show details

We have had a very positive experience with Roger who was very helpful and who did his very best when we decided to leave Teachers Health for another Health Fund. We wish Roger every success. Show details

Thank you to Sean Francois for your clear and patient assistance today ! No rushing through details, careful consideration given to my sometimes not very clear questions . Sean listened to me, laughed along with me while we sorted through what had to be done . Thank you Sean !! Show details

Jonathan was very clear and excellent at communicating the options over the phone. I appreciated how easy and fast the process was. No hesitation to recommend joining to others Show details