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Teachers Health Fund

Teachers Health Fund

2.1 from 75 reviews

Reviews

(12)
(3)
(4)
(15)
(41)
  • Value for Money
    2.3 (19)
  • Transparency
    2.0 (14)
  • Customer Service
    1.6 (22)
JacquieA

JacquieASydney, NSW

Teachers Health Fund is the best

published
Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateMarch 2020
Claim ApprovedYes
See all answers
Sugarkane

SugarkaneSouth East Queensland, QLD

  • 2 reviews

Responsive and friendly

published

Easy to set up the policy and to claim.
Things were explained to me in simple terms and the policy was tailored for my needs.
It's great to be part of a not-for-profit, member owned, community based fund.

Plan CoverageHospital Only
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time<1 week
Claim DateApril 2019
Claim ApprovedYes
See all answers

Health fund staff sound like robot, do not understand a logic

published

have tried to put my policy on hold till the Covid -19 situation will ease and go out to chiro or dentist, but staff over the phone (hanna) could not understand this and asking to do telephone conference with my chiro or dentist. she just follow the script they have given her. the only way to suspend the premium is to have lost of income, how about not been able to go out because of the social distance restriction?rota I am suffering from respiratory illness and expose to any virus could kill me, but she can,t understand it at all. how ungreathfull this health fund is

Transparency
Customer Service
Value for Money
Plan CoverageExtras Only
Coverage TypeFamily Extension
Under 30No
Claim MadeNo
See all answers
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Adrian T.

Adrian T.South Australia

I feel like making a mental health claim after dealing with Teachers Health

published

I have been a member for many years and make very few claims. When I do make a claim my experience is the same. Hicaps does not work. Phone app does not work and on it goes. Really! Paying top dollar for a very poor service

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeNo
See all answers
Laz

LazMetropolitan Adelaide, SA

  • 2 reviews

Denied claim

published

I was informed by Teachers Health Fund my claim was denied & I had to go back to the doctor because the provider number on the form was hand written instead of being stamped. In the middle of a covid- 19 pandemic I have to go back to the doctor, stop him from seeing patients that really need to see him & expose myself in an unhealthy environment all for the sake of a stamp.
Really??

Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
Claim MadeYes
Claim ApprovedNo
See all answers
2 comments
Teachers Health Fund
Teachers H.Teachers Health Fund
Laz
Laz

Hi Ben,
I have contacted THF & thanks to Simon he has processed my claim without me having to go back to the doctor.

ron_simkins

ron_simkins

  • 6 reviews

Reasonable value but service just about non existent.

published

Because private health is in what is known as a death spiral becoming increasingly unattainable due to excessive price increases, people are leaving in droves. Still, apart from Mildura Health, Teachers looked to be still the best value in the market. At Just under $4000 for no excess full Hospital Gold Cover its hard to believe this is our annual premium.

The sales process was simple, but claiming was arduous, tiresome and extremely difficult.

Dealing with recalcitrant staff that didn't know the rules, massive wait times on the phone and no action until Ombudsman got involved.

My advice - look elsewhere.

Plan CoverageHospital Only
Coverage TypeFamily
Under 30No
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateDecember 2019
Claim ApprovedYes
See all answers
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund
Ninaalltalk

NinaalltalkGreater Melbourne (Metropolitan), VIC

  • 6 reviews

Poor customer service and complaints system

published
Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
Claim MadeYes
See all answers
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund
Joe W

Joe WJupiter Creek

  • 17 reviews

Poor service, sales answers immediately "claims" over 21 minutes and callback went to voice mail

published

Held on for 21 Minutes then asked for a callback. Callback somehow went to voicemail rang again and mistakenly pressed sales they answered within 10 seconds now back in callback queue.
Tried the website looking for a dentistry claim cannot view unpaid but received claims. They have sent us an email re hospital linked to dentistry claim saying they need the dental surgeon's invoice. We cannot see that communication (email ) in their correspondence tab. No Chat facility... Really this organisation needs to start using technology appropriately.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
Claim MadeNo
See all answers
3 comments
Teachers Health Fund
Teachers H.Teachers Health Fund
Joe W
Joe W
Joe W
Joe W
Dave

Dave

  • 5 reviews
  • 1 like

long phone call times

published

Teachers H F in the past has always provided excellent customer service and reasonable value for money.
However recently it takes forever to talk to someone on the phone...no matter what time of day you call.
I have used the option of a call back when nearing the front of the queue, and no one calls back.
Really not good enough.

Plan CoverageHospital Only
Coverage TypeCouple
Under 30No
Claim MadeYes
See all answers
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund
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Donna E

Donna ESydney, NSW

  • 3 reviews

Cannot communicate with them!

published

It takes 30 minutes to half an hour to speak to someone. Today the receptionist hung up because it was a bad line. Don’t bother emailing them. They don’t answer them either.

Customer Service
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
See all answers
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund
Teresa

TeresaSouth East Queensland, QLD

What a pain to claim

published

The website makes it very difficult to claim, which is very frustrating. It should be an easy process as the collection of my money is an easy process!! You would think that preventative skin cancer treatments would be covered, but no. A metvix red light treatment is not covered.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeNo
See all answers
2 comments
Teachers Health Fund
Teachers H.Teachers Health Fund
Teresa
Teresa

Thanks Ben. Finally managed to claim through the app.

Joyce

Joyce

  • 2 reviews

Teachers Health Fund Richmond Dentist

published

I have been going to Teachers Health Centre in Richmond for years. Dr Tony Fang is an amazing professional. He is polite,
friendly and gentle, not to mention very skilled. I have recommended many friends and family and they say the same.
Thanks Dr Tony for looking after my teeth.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time<1 week
See all answers
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund
Cat

CatGreater Melbourne (Metropolitan), VIC

Poor response claims

published
Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Claim MadeYes
Claim DateOctober 2019
Claim ApprovedNo
See all answers
3 comments
Teachers Health Fund
Teachers H.Teachers Health Fund
Cat
Cat
Teachers Health Fund
Teachers H.Teachers Health Fund
Bowler

BowlerGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 5 likes

Ridiculous Bureaucratic Requirements To Claim A Small Benefit

published
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeCouple
Claim MadeNo
See all answers
2 comments
Teachers Health Fund
Teachers H.Teachers Health Fund
Bowler
Bowler
Matthew J.

Matthew J.Sydney, NSW

Disappointing

published
Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeCouple
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
See all answers
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund
Health Insurance

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Slow processing times

published
Claim MadeYes
Claim DateJuly 2019
Claim ApprovedNo
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund
Melbourne CBD Dweller

Melbourne CBD DwellerGreater Melbourne (Metropolitan), VIC

  • 2 reviews

This fund has gone horribly downhill - avoid at all costs

published
Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeFamily
Claim MadeYes
See all answers
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund
Ben

BenMetropolitan Adelaide, SA

Worthless in your time of need

published

You primarily have private health for when things go really bad. So when inoperable brain cancer comes out of the blue your initial thought is '....well, at least I have top of the line cover'. When you discover the top hospital and extras cover that you've been paying for all your life doesn't actually cover any end of life care or hospital transfers needed it's difficult to see this top of the line cover as anything other than worthless.

Claim MadeYes
Claim Resolution Time1-2 months
Claim DateMay 2019
Claim ApprovedNo
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund
Dancer D

Dancer DSydney, NSW

  • 3 reviews
  • 7 likes

Dishonest & Immoral !!!

published
Plan CoverageHospital and extras
Coverage TypeFamily
Claim MadeNo
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund
Phillip

PhillipCentral, SA

An appalling health fund

published

I have been a continual member of a private health fund since 1977. I recently switched to THF and was appalled at lack of service and embarrassed when standing at a medical practitioner's counter only to find claims were rejected even though I had full extras cover.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Claim MadeNo
See all answers
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund
Page 1 of 4

Questions & Answers

Catherine

Catherineasked

Hi I am a teacher and looking at transferring from Medibank Private where I have been for over 30 years to THF, however there seems to be so many negative comments in the reviews. This is not real reassuring when you are about the change cover from a fund you have been in for many years.

Regards
Catherine

No answers
wenno

wennoasked

Has anyone switched from Bupa (Advantage Hospital/Silver extras) to the Teachers Health Fund? I've tried previously to compare the two but it's a very complicated task. Bupa is costing me a packet. I'm a teacher, so I could do this move.

3 answers
monaromonaro
monaromonaro

I am unable to offer anything about Bupa, sorry. I have compared one or two other funds with the intention of moving to another fund, but owing to having built up loyalty benefits for years' of service, with higher benefits paid to me if the need arose, I would lose these higher benefits if I was to leave Teachers Health.

Teachers Health Fund
Teachers H.Teachers Health Fund

Hi there,

We can help compare your current health product with an equivalent Teachers Health product. We will provide you with a personalised, side-by-side comparison of the cost and benefits from each product. Just fill in this form on our website: https://www.teachershealth.com.au/compare

Thanks -THF

wenno
wenno

Much appreciated both respondents here. Thank you!

Get an answer from our members and Teachers Health Fund representatives

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