Teachers Health Fund

I’ve never really thought much about good customer service in relation to health funds as they have always fell very short. So I’ve learnt to not expect much. That was until I switched to TH. Ive had a messy and complicated health history of late and right from the start I was blown away with how compassionate, helpful and knowledgeable they… Read more

are. My last phone call to the help line was no different. The lady spent all the time I needed to help me get the clarification and information I needed.. her patience was so appreciated and she went over and beyond to make my life easier.

I never thought I would say that I’m happy with a private health fund but here we are.

Thank you TH and the staff on the help line. The app is super easy to navigate also.

They continue to give incorrect information and advice, say sorry, but nothing changes, they are not accountable and their members suffer as a result. Poor service and very unprofessional. I'd recommend other private health providers that are much better organised, run and benefit their members. Show details

Thank you to Sandy for helping us to switch over to Teachers Health! We've been confused by the options with different funds, but Sandy and TH has offered us the most cost effective and comprehensive package for our needs and we are very happy with the outcome. Show details

I was talking to Sean about paying my yearly health insurance before the 1st of April and the way he conducted the interview was great. He answered in details all the questions I had in mind and I couldn't be more pleased with the outcome. Show details ·  1

Today I rang my health fund, Teacher's Health and spoke to Jen. I had a very pleasant and productive conversation with her and she was able to give me the information I sought with no issues. It was a pleasure. Show details ·  1

Lynette, to whom I spoke about a query regarding future hospital admission, was very helpful and patiently outlined what I needed to know. Without being requested, she then thoughtfully sent me further information electronically. Great service and very easy to follow information. Show details ·  1

I had been seriously considering cancelling my cover due to the increasing financial pressure on my family, but my recent experience completely changed that. I spoke with Viki from Teachers Federation Health, and her service was nothing short of exceptional. From the moment the conversation started, it felt genuinely personalised—she took the… Read more ·  1

time to understand my situation and what mattered most to me, rather than offering a one-size-fits-all response.

What really stood out was her depth of knowledge. I came in with four different questions across various areas of my policy, and Viki was able to confidently answer every single one without needing to transfer me to another department. That level of expertise made the whole process seamless and incredibly reassuring.

More importantly, i felt that her goal was not to just try to retain me as a customer but she actually presented real, practical options that could ease the financial strain on my family while still maintaining the level of care we need. It felt like she genuinely cared about finding the right solution for us, not just ticking a box.

Thanks to Viki’s professionalism, empathy, and knowledge, I not only decided to keep my cover but also feel much more confident that I’m with the right provider. Truly outstanding service.

Lodged a claim for a blood pressure monitor. I copped a written lecture about how to claim and what brands etc.. I didn't need that, it was all there. The pharmacy receipt for the monitor included my doctor's name, my doctor's provider number and my doctor's referral number for the purchase. It was replacing one that I purchased 5 years ago which… Read more

finally "died." To play it safe I put a copy of the blood pressure medication script to confirm my doctor's name and provider number as detailed on the pharmacy receipt and his actual signature. But no, not good enough. Go back, pay my doctor's consult fee of $105 oops no, $150 - a long consult will be needed and get him to complete a form; to confirm that a blood pressure monitor is needed to help manage my health/improve a specific medical condition. I am lost for words. His referral and provider number were on the pharmacy receipt. Why the hell would anyone buy a blood pressure monitor for any other reason than to monitor blood pressure? What are the ramifications of not monitoring blood pressure? Severe; expensive; deadly. A zillion emails and gotten nowhere. The first health fund I have encountered that doesn't give a damn about proactive health management. A doctor's provider number, referral number and the doctor's name and address aren't good enough. Spend $150 to get back $40. Yep makes sense. Just as much sense as not monitoring my blood pressure. Which appears to be Teacher's Health approach.

My wife had a surgery at westmead private on 14th December 2024. Because it was a emergency we paid up-front all the costs. On 10th July I went to Parramatta office to claim refund. The lady at the counter advised that I should go to Westmead private and get a form HC21. Next day on 11th I along with my wife went to West mead and were told that… Read more ·  1

they can not provide that because you were self funded even though the hospital had our health fund details which were provided in the form. we requested her to show us our form, which she printed and we showed her all the details on the form. Disappointed we went back to Parramatta, as I was explaining to the lady at the counter, Sam Naidu came forward to help us. She contacted the hospital which kept on transfering the call from one person to other, after quite a while got the right person and explained the situation to them. Sam was able to convince them that they had made a mistake by pointing out that their invoice had the health fund's number which they have ignored. We were told that westmead hospital would send a form via email to my wife which after signing she returned immediately. We were told that this resolved matter would settled in a day or two. Sam Naidu was very courteous and helpful she remained very calm and professional throughout this process. Without her help I would not have been able to get straight answer. I wish her best.

Evan was very receptive to the needs of the situation and was thorough in explaining the possible stances surgeons can take. He assisted us all the way in paying an extra instalment of our health scheme as was requested by the hospital. Show details

My husband and I have been dealing with TH consultant Ann Lockwood who has been very patient with us in explaining our options, moving from long-term single cover to a couple's membership. We feel that Ann has explained everything to us in a way that we can understand and has followed through on all of our enquiries, in writing for future reference. We are very satisfied with our decision, thanks to Ann and Teachers Health. Show details

Customer service was excellent. Little to no time waiting in queue and the representative on the phone was very helpful and stayed on the call until my matter was resolved. Show details ·  1

Phone service was good. HOWEVER, it is extremely disappointing and frustrating that there is NO REDUCTION in premiums or any kind of reward for customers that have been members of the fund for almost 50 years, and who are in their SEVENTIES. There should be a no-claim incentive or something similar to reward long-term members who have made few… Read more

claims. As for a "holiday" break from premiums? Forget it! There is an under 30s discount - what about an over 70s discount?

Roger took the time to discuss all my options with me, and informed me of things that I wasn't aware of. He didn't push too hard for me to make one decision over another, just outlined all the advantages and disadvantages of each choice. He then emailed me with the details of what we had discussed and the links to make the changes that he'd suggested Show details

I have always found TH to be good to deal with. They were accommodating when I have sought a better deal and shopped around on prices. Samina was helpful on the phone. Show details ·  1

I had the pleasure of speaking with Sean who was SO helpful. His product knowledge is exceptional. His manner is professional. He made me feel like a person. I would highly recommend both Teachers Health Fund and Sean. Show details ·  1

I had a number of enquiries to deal with at Teachers Health including chasing up why some of my claims did not go through a few months earlier and converting to a couples cover. I spoke with Jenn today and she was so helpful and clear and asked us for some details clearly so she could help us out. She did a great job at explaining what cover to… Read more ·  1

upgrade to if my circumstances changed. She was very patient and accurate when providing information. Since moving insurers, the customer service I receive from the representatives are on a different level - they are straightforward and solutions focused.

Johny was so helpful and expertly guided me through the Teachers Health App. It was easy to set up and navigate. I would be using the app in future Thank you Johny for all your help. It is truely appreciated Show details ·  1

Ann Lockwood was incredible. I was calling to cancel my membership to switch providers and save money and she took the time to carefully explain the benefits of staying. She was so informed, helpful and convincing-answering all of my questions without being at all pushy. 11/10 service! Show details ·  1

While reviewing our Health Insurance with Ann Lockwood it was obvious customer service was her major concern. Great product knowledge, extremely helpful, one of major reasons for us to staying with THF! Thanks Ann Show details ·  1

Semina provided excellent updated information regarding our current cover and forwarded detailed descriptions of all hospital and extras cover. From the information she provided and her personal approach to our specific requirements she has made it an easy decision for us to keep our membership with Teachers Health. Show details ·  1

Last week on the 26th of March I replied to a call received re: my policy with THF. I had definitely decided to change provider due to the rising costs with THF. I spoke with Sean F! What a gentleman. So understanding, he explained how we could make changes therefore reducing our monthly fee etc. I was most impressed with his manner and explanation. He won me over and am now back with THF. Thank you Sean F! Show details ·  1

Stacy Long provided outstanding customer service. I truly appreciated her patience, desire to help and thorough investigation of my phone inquiries regarding TH cover for upcoming surgery! Thank you. Show details ·  1