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Teachers Health Fund

Teachers Health Fund

2.0 from 64 reviews

See the Best Health Insurance in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
9
4 star
3
3 star
5
2 star
11
1 star
36

Bowler

BowlerGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 2 likes

Ridiculous Bureaucratic Requirements To Claim A Small Benefit

published
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeCouple
Claim MadeNo
See all answers
2 comments
Teachers Health Fund
Teachers H.Teachers Health Fund
Bowler
Bowler

Matthew J.

Matthew J.Sydney, NSW

Disappointing

published
Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeCouple
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
See all answers
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund

Slow processing times

published
Claim MadeYes
Claim DateJuly 2019
Claim ApprovedNo
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund
Melbourne CBD Dweller

Melbourne CBD DwellerGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 4 likes

This fund has gone horribly downhill - avoid at all costs

published
Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeFamily
Claim MadeYes
See all answers
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund

Ben

BenMetropolitan Adelaide, SA

Worthless in your time of need

published

You primarily have private health for when things go really bad. So when inoperable brain cancer comes out of the blue your initial thought is '....well, at least I have top of the line cover'. When you discover the top hospital and extras cover that you've been paying for all your life doesn't actually cover any end of life care or hospital transfers needed it's difficult to see this top of the line cover as anything other than worthless.

Claim MadeYes
Claim Resolution Time1-2 months
Claim DateMay 2019
Claim ApprovedNo
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund

Dancer D

Dancer DSydney, NSW

  • 3 reviews
  • 6 likes

Dishonest & Immoral !!!

published
Plan CoverageHospital and extras
Coverage TypeFamily
Claim MadeNo
Book AgainNo
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund

Phillip

PhillipCentral, SA

An appalling health fund

published

I have been a continual member of a private health fund since 1977. I recently switched to THF and was appalled at lack of service and embarrassed when standing at a medical practitioner's counter only to find claims were rejected even though I had full extras cover.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Claim MadeNo
Book AgainNo
See all answers
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund

John D

John DMetropolitan Adelaide, SA

  • 3 reviews
  • 1 like

Don't waste your money

published

Paying TH for 3 years only to find out 12 hour before going to hospital, that my procedure (male reproductive system) is not covered under the basic hospital level. Three of the other funds that I checked DO include this in their basic plan.
I have guess teacher's don't have prostate problems.
I wasted about $14000 being a member of TH. Stay away from these rip offs
Read their PDS very very carefully and make sure you compare $ for $ what you get with other funds.
Health Partners was the one for us.

John D
Adelaide

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeCouple
Claim MadeNo
Book AgainNo
See all answers
4 comments
Teachers Health Fund
Teachers H.Teachers Health Fund
John D
John D

No. You haven't checked properly. The basic cover at the fund I have changed to DEFINITELY INCLUDES MALE REPRODUCTIVE SYSTEMS.
Stop misleading the readers of this forum.

Teachers Health Fund
Teachers H.Teachers Health Fund
Michael

MichaelGreater Melbourne (Metropolitan), VIC

Poor call centre service standards

published

I recently tried to call THF to discuss my policy with them. After several attempts and being placed on hold for long periods I nominated for a same day call back. Several days later and I haven’t been contacted.

I since contacted THF by email and received an automatic reply saying they are busy and would respond within 8 working days; that’s nearly 2 weeks.

How can any organisation with this service standard say it is customer focused?

If you do want to join this fund they will gladly talk to you straight away and take your money. However, if you have an enquiry, be prepared for the fact that you won’t be able to get through to speak to a person at the fund.

I

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeNo
See all answers
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund
Franca N

Franca NSydney Surrounds, NSW

  • Verified customer

Annual fees

published

I have been a member for over 40 years and usually pay a year in advance to avoid the price increase. This year because of circumstances beyond my control I was one week late and therefore was denied the discounted rate. Don't
expect any loyalty or special consideration from this fund even if you have been a long term member

Customer Service
Plan CoverageHospital and extras
Coverage TypeFamily
Claim MadeNo
Book AgainNo
See all answers
2 comments
Teachers Health Fund
Teachers H.Teachers Health Fund
Franca N
Franca N

Joe W

Joe WJupiter Creek

  • 16 reviews
  • 29 likes
  • Verified customer

Benefits great, Service appalling, attitude just as bad.

published
Value for Money
Customer Service
Plan CoverageHospital and extras
Coverage TypeFamily Extension
Claim MadeNo
See all answers
3 comments
Teachers Health Fund
Teachers H.Teachers Health Fund
Joe W
Joe W
Teachers Health Fund
Teachers H.Teachers Health Fund

JAMES

JAMESSydney, NSW

  • 3 reviews
  • 1 like

FRUSTRATED MEMBER

published

Very prompt to get premium deducted but extremely slow in processing claims with excuses of additional documents and paperwork.Member in Top Cover for more then 25 years and never felt so frustrated.

Value for Money
Customer Service
Plan CoverageHospital and extras
Coverage TypeCouple
Claim MadeYes
Claim DateFebruary 2019
Claim ApprovedNo
See all answers
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund

DelMac

DelMacGreater Melbourne (Outer), VIC

  • 9 reviews
  • 5 likes

Horrifying Experience

published
Value for Money
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeYes
See all answers
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund

Dave

Dave

  • 3 reviews
  • 3 likes

CLAIMS are a nightmare

published

They are quite happy to take your money and will process payments eagerly, dont expect to get a claim back within two weeks, if theres something stupid with the claim they will make you resubmit and wait another two weeks at MIN. if you have another health fund with equal cover go there, customer service is woeful

Value for Money
Customer Service
Plan CoverageHospital and extras
Coverage TypeFamily
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateFebruary 2019
Claim ApprovedNo
See all answers
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund
Mel E

Mel ESydney, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Member (Top Hospital/Top Extras) for 11 years and would advise you to stay away!

published
Value for Money
Customer Service
Plan CoverageHospital and extras
Coverage TypeFamily
Claim MadeYes
Claim DateJanuary 2019
Claim ApprovedNo
See all answers
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund
Di H

Di HAU

  • 2 reviews

Teachers Health for us!!

published
Value for Money
Customer Service
Plan CoverageHospital and extras
Coverage TypeCouple
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund

Palmfish

PalmfishIllawarra, NSW

  • 4 reviews
  • 14 likes

Claims becoming a joke.

published

I have been a member for 20 years and now they seem to have worked put a way to sliw down claims. I paid up front for my daughters dental surgery. I sent them the invoice from the provider which is exactly the same as previous claims and they say they cant pay it because the providers address isnt on the invoice. He has provided his provider number which should be enough. I call to clear it up and spends 25 mins waiting whilst listening to some pre recorded whiney voice singing their own praises. Pathetic service. I pay for top cover to cop this. Rubbish.

Value for Money
Customer Service
Plan CoverageHospital and extras
Coverage TypeFamily Extension
Claim MadeYes
Claim DateJanuary 2019
Claim ApprovedNo
See all answers
2 comments
Teachers Health Fund
Teachers H.Teachers Health Fund
Palmfish
Palmfish

No thanks.


T van Os

T van OsSydney

Caring for the individual

published

we have been with Teachers Health for 3 years but found we had an issue with our cover...I have to write and say thank you to Teachers health Fund . We felt definitely more than just a number and our needs were well and truly met !!!
In order to ensure I had the right cover and to assist us in making sure my son had the best care and cover he could have, Emilio Santos (rep) went beyond the call of duty to help us. THANK YOU , Thea

Insurance claim madeYes
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund

C. ANDERSEN

C. ANDERSENSouth East Queensland, QLD

  • 72 reviews
  • 67 likes

No Less Expensive

published
Insurance claim madeYes
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund

Illusion2000

Illusion2000Sydney

  • 44 reviews
  • 89 likes

Staff no assistance

published
Insurance claim madeYes
1 comment
Teachers Health Fund
Teachers H.Teachers Health Fund

Page 1 of 4

Questions & Answers

wenno

wennoasked

Has anyone switched from Bupa (Advantage Hospital/Silver extras) to the Teachers Health Fund? I've tried previously to compare the two but it's a very complicated task. Bupa is costing me a packet. I'm a teacher, so I could do this move.

3 answers
monaromonaro
monaromonaro

I am unable to offer anything about Bupa, sorry. I have compared one or two other funds with the intention of moving to another fund, but owing to having built up loyalty benefits for years' of service, with higher benefits paid to me if the need arose, I would lose these higher benefits if I was to leave Teachers Health.

Teachers Health Fund
Teachers H.Teachers Health Fund

Hi there,

We can help compare your current health product with an equivalent Teachers Health product. We will provide you with a personalised, side-by-side comparison of the cost and benefits from each product. Just fill in this form on our website: https://www.teachershealth.com.au/compare

Thanks -THF

wenno
wenno

Much appreciated both respondents here. Thank you!


Get an answer from our members and Teachers Health Fund representatives

Details

CategoryHealth Insurance
Contact Number 1300 727 538
24-Hour Phone Contact No
Online Live Chat No

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