Teachers Health Fund

Its always great to speak to Customer service agents at Teachers Health. Rinku was very helpful in trying to resolve my issue. Even though my issue wasn't fully resolved today, she gave me the measures I needed to follow to get the issue resolved. Show details

Dad has been dead for months now and this company continues to charge a dead person. I have provided them with all of the paperwork and they flat out ignore it and won't respond, so they can keep getting their hands on his money. They actually did respond at one point saying "you didn't provide his member number" despite me putting it in the title… Read more

and body of the email, as they requested. They think if they play dumb they can keep his business for ever, I believe.

It was a very informative updated detail from the Client service officer when I was upgrading my hospital cover. He was full of the right knowledge I needed and answered all my questions with clarity. I feel comfortable with my level of hospital cover now. Show details ·  1

I asked lots of info..I dont have easy email and was able to verbally ask questions. She answered clearly.im having a parathroidectomy..I'm anxious about all paperwork on net..I am impressed as call taker confident. Got thru in a minutexc 2005 membership. I Show details ·  1

Sean F. from Teacher Health provided detailed information on benefits of staying with my current Teacher Health membership and I am very grateful Show details ·  1

Helpful, warm and friendly.\blah blah for required 10 words alas Show details ·  1

I would like to express my sincere appreciation for **Loki Madani from Teachers Health Fund** for the exceptional support he provided me today. Loki assisted me with a sensitive and distressing situation relating to accessing and disclosing medical information from a private hospital , particularly in relation to treatment and claims that had… Read more ·  1

been made in my name.

Throughout our conversation, Loki was incredibly patient, supportive, considerate and helpful. He took the time to listen carefully to my concerns, provided clear advice and useful information to assist me in understanding what I could do next, and made sure I felt heard and supported.

I was understandably quite upset and became teary during our conversation, and I especially appreciated the kindness, patience and compassion Loki showed me. He never made me feel rushed or uncomfortable and remained calm, responsive and considerate throughout the call.

Dealing with a difficult and personal situation like this can be overwhelming, and having someone respond with genuine empathy while also providing practical assistance made a significant difference.

Thank you, Loki, for your professionalism, patience, kindness and excellent customer service. Your support today was genuinely appreciated.

I had been seriously considering cancelling my cover due to the increasing financial pressure on my family, but my recent experience completely changed that. I spoke with Viki from Teachers Federation Health, and her service was nothing short of exceptional. From the moment the conversation started, it felt genuinely personalised—she took the… Read more ·  1

time to understand my situation and what mattered most to me, rather than offering a one-size-fits-all response.

What really stood out was her depth of knowledge. I came in with four different questions across various areas of my policy, and Viki was able to confidently answer every single one without needing to transfer me to another department. That level of expertise made the whole process seamless and incredibly reassuring.

More importantly, i felt that her goal was not to just try to retain me as a customer but she actually presented real, practical options that could ease the financial strain on my family while still maintaining the level of care we need. It felt like she genuinely cared about finding the right solution for us, not just ticking a box.

Thanks to Viki’s professionalism, empathy, and knowledge, I not only decided to keep my cover but also feel much more confident that I’m with the right provider. Truly outstanding service.

Lodged a claim for a blood pressure monitor. I copped a written lecture about how to claim and what brands etc.. I didn't need that, it was all there. The pharmacy receipt for the monitor included my doctor's name, my doctor's provider number and my doctor's referral number for the purchase. It was replacing one that I purchased 5 years ago which… Read more

finally "died." To play it safe I put a copy of the blood pressure medication script to confirm my doctor's name and provider number as detailed on the pharmacy receipt and his actual signature. But no, not good enough. Go back, pay my doctor's consult fee of $105 oops no, $150 - a long consult will be needed and get him to complete a form; to confirm that a blood pressure monitor is needed to help manage my health/improve a specific medical condition. I am lost for words. His referral and provider number were on the pharmacy receipt. Why the hell would anyone buy a blood pressure monitor for any other reason than to monitor blood pressure? What are the ramifications of not monitoring blood pressure? Severe; expensive; deadly. A zillion emails and gotten nowhere. The first health fund I have encountered that doesn't give a damn about proactive health management. A doctor's provider number, referral number and the doctor's name and address aren't good enough. Spend $150 to get back $40. Yep makes sense. Just as much sense as not monitoring my blood pressure. Which appears to be Teacher's Health approach.

Sandy was excellent in providing all the details required to complete my application accurately. She explained everything well, in detail, without over-complicating the process and was very patient with me when I had to reset passwords to access the information required to ensure the most accurate quote was given. Total savings on my new policy… Read more ·  1

is in excess of 37% of my old health fund (heretofore known as Puba/Poo-bar). Would highly recommend.

Jenn was friendly and helpful. She listened while I explained what I needed to do, and then quickly put the changes in place and explained the conditions, the changed premiums and the transition payments. It was excellent customer service. Show details ·  1

Called Teachers Health to try and determine the best way to change my cover to suit my circumstances and Lynette on the phone was so helpful in explaining the different options. Really appreciated her taking the time to answer my questions and I got an outcome I was very happy with at the end of the call. Show details ·  1

On Friday 7/8/26, I rang the health fund. I needed to be clear about which items would be covered in my surgery due tomorrow. I was able to get an accurate response to only one of the four issues that I needed information on. When I pressed the staff member for further details, she told me repeatedly that staff at her level are not medically… Read more

trained and so she wasn't qualified to provide answers. She suggested I pursue the details with the surgeon or with the hospital. Over the weekend...

I hope I can be convinced that this case is an aberration. If in fact the staff are so inadequately trained, I will take my family's business elsewhere so that I can get better service. We've been with the health fund for decades. Service has always been prompt, knowledgeable and friendly - but Friday's poor service is not acceptable.

Not worth paying $260 a month for. Had surgery to extract wisdom teeth, barely getting $700 back from a $3200 surgery cost. And can not claim any of the anaethestist. Better off saving your money and paying all out of pocket and paying the govt the extra tax. Teachers Health one of the most expensive premiums that gives you basically nothing back. About to cancel my Health Fund, over lining their profits. Show details

Since Covid , I have had only bad experiences : they refused to acknowledge any responsability for a information that was a missing and led us to take a decision that led to expenses that could have been avoided . They are not taking any invisible disability regarding a student dependent , and they did not warn the bank change I asked has not… Read more

been made, so I had to pay some fees . Hospital cover for the surgery was pretty ridiculous compared to the cost .

Samina provided accurate information and it was a pleasure working with her. I really did not want to leave Teachers Heath after being a member for many decades and she gave me information that made it easy to make my decision to stay with your fund. Show details ·  1

Spoke with Lynette. She was very knowledgeable about the product. Never had to go back and ask a supervisor for assistance. Spoke very clearly and helped with my (silly) questions very competently. Show details ·  1

I spoke with Samina Toevai about some concerns I had with my Teachers Health cover and I was grateful for the information and professional manner in which my concerns were addressed. My wife and I have been with Teachers Health for over 60 years and we have appreciated how we have been treated throughout this period. Show details ·  1

Company rep was friendly and courteous and was able to answer all my questions and provide me with all the information I needed to compare my current fund to Teacher’s Health. At the end of this process I was happy to switch funds as I believe Teacher’s offers better cover for significantly less money. Show details ·  1

We recently swapped our health insurance to Teachers Health. The process was simple and all the work done for us. Our contact at Teachers Health, Theresa Fernandez, was extremely helpful. She went through the policy options that we were considering very thoroughly and answered all our questions. She wasn’t pushy and we were able to take our time… Read more ·  1

and make our decision based purely on the information she provided. Our decision to go with Teachers Health was heavily influenced by Theresa’s demeanour and obvious expertise. So pleasant to deal with. The very competitive pricing helped too!

The staff member, Jenn was very pleasant interested and helpful. She attended to my enquiry efficiently and saved me time I would have spent completing a task myself. An excellent customer service experience. Show details ·  1

We had been deciding to change our Health fund, of over 40 years, for various reasons. We spoke with Theresa Fernandez, who knew the product very well and was able to answer our questions patiently and sometimes repeatedly! Show details ·  1

Sean Francois has been extremely helpful in his kind explanation of the product . I am staying on with the health fund because now i understand the plan much better. Thank you. Show details ·  1

The lady I spoke to was very knowledgeable and thorough, and not only had the answers to the questions I rang to ask, but the answers to the subsequent questions that came afterwords. Show details ·  1