Queensland Country Health Fund

Have been a member for around 30 years. Competitive premiums. Service has always been prompt, friendly and efficient. Never had an issue with claims. Regularly approached to compare the market with other funds - none come close to the overall cover we have. Our 3 adult children are also happy members. Very happy with our membership. Show details ·  1

Easy to access support by a real person and I face always going the service to be great. I have been with QCHF for over 25 years and occasionally explore other health funds but QCHF comes up as the winner every time. Show details ·  1

It’s always so quick to get through to an actual person and they’re always very helpful, friendly and professional. Communication is great when lodging claims and turnaround is very quick. Can’t speak to value for money as I’ve been with them for years and haven’t shopped around but whenever I claim on the at healthcare providers, they always comment that it’s a good rebate. Show details ·  1

Dental Premier Providers shortfall – Fairly good cover provided for Top Hospital policy. I have been with this Health Insurance provider for many years, and at my age (71) it is prudent to have good cover for the unexpected. However, Queensland Country Health seem to be lacking in the Dental area, and this has been so for many years now. This company has a list of 'Dental Premier… Read more

Providers'. This is a list of Dental practitioners throughout Qld who are approved by QCH, and offer the appropriate discounted rates. This is fine if one lives in an area close to one of these approved dentists. I live in Buderim, Sunshine Coast, Qld and the nearest Dental Premier Provider to me is at Landsborough, some 30 minutes travel away, on a good day with little traffic. BUPA, by comparison, have at least 5 preferred dentist in my immediate area. In short, I think its about time that QCH upgraded this service. I shall be contacting them separately about this issue.

Extras – So disappointed. Been in healthcare for over 20 years. They closed my extras, if I want to claim I have to upgrade to the new highest extras, pay more and wait 12 months!!! What a joke. It’s expensive enough as it is! Show details

Not Transparent! – When transferring to QCH from BUPA we asked questions such as if we were covered the same as our previous insurance and was assured we were. Now we discover we need to be members for three years to be covered for robotic surgery. I feel QCH has been deceitful at the very least. Currently in the process of lodging a complaint with the Health Ombudsman. Show details

More help should given to people who have to visit specialists no reimbursement unless you are admitted to hospital. I would imagine a large number of your clients are pensioners etc, and have been with you for many years. Show details

Whenever I have had the need to contact Queensland Country Health Fund, the staff have always been polite, friendly and obliging. This is a pleasant change in today's world. Show details ·  1

I would normally leave the claiming for services provided to my wife. This time I took it upon myself. The staff were very patient and I was able to complete the claim on my second attempt. This was only possible because they took the time to clearly show me the requirements needed. Show details ·  1

When I phoned the staff lady was very helpful & welcoming. I believe our policy is good value. Claims are dealt with in good time. My husband & I have been members for 49 years. Show details ·  1

Where does Qld Country Health find their staff? They actually seem to love their job so much and are happy all the time. The phone calls are answered very quickly and the staff that answer your call find the information you are wanting and you do not get palmed off between other people so it means every staff member is trained very well. Whatever the staff are on I want some !! Show details ·  1

Been with QHF for over 15 years. Coverage has been great, making claims has been easy. Unfortunately premiums always go up and it is not cheap having quality health insurance, but QHF does offer a personable and well supported experience. Would recommend to friends. Show details ·  1

I explained my query and the lady on the phone was helpful and understanding. Her advice was appreciated and she forwarded me the forms that I needed. My husband and I have been with this Health Fund for more than 25 years and we have always appreciated their service. Show details ·  1

We have been with this health fund for over 20 years. Our daughter has authority to handle things and so far we have had no problems with length of time resolving our claim. Show details ·  1

I wish I could remember the name of the lady that helped me the day I spoke to QCH. She realised that I was in pain (broken shoulder) and that I was feeling very low. She showed me empathy, kindness and patience. She LISTENED and did not rush me. My complaint was noted and a solution suggested. She made a difference!! Show details ·  1

We have happily been members of QCHF for forty seven years. Their service is excellent, along with generous rebates, and we highly recommend this outstanding health fund. Show details ·  1

Always so easy to deal with, good value for money. Not even those "compare" companies can match my level of cover for the price. They can beat the price I pay (just) but they can't include some of the items that I need for the price they quote Show details ·  3

Queensland Country Health Fund are easy to contact about any enquiries and the staff are clear and easy to understand. There is minimal wait time before a staff member is ready to receive your call. Show details ·  1

Everyone in person or on the phone and wonderful to deal with and they answer all inquiries with clear information. I’m glad to be a member of Queensland Country Health Fund. Show details ·  1

Wonderful helpful staff. In years gone by I've been with other health insurance services and QCHF definitely have exceeded their service and most general rebates. I've been with QChF for over a decade now am more than happy to recommend this health fund. Great value for money and fabulous safety net BP Show details ·  1

Beats any other health cover quote and excellent service,over the last 8 years for myself and late husband….we cannot fault them in any way and the staff are so helpful with any queries. Show details ·  1

In 8 years membership with QCHF, my wife and I have had nothing but friendly, professional, helpful service. Our policy has been extremely good value, easy to transfer to and the staff have always been a pleasure to deal with. Show details ·  1

We are on the top policy & never had a claim rejected. All claims have been dealt within 4-5 days. My husband has had, back operations, lung cancer & open-heart surgery in the past 5 years & we have had nothing but praise & support from our health fund. Show details ·  1

Long time members of QCH and would without hesitation recommend anyone looking for a new health fund or wishing to change membership from another fund should contact QCH. You will find the staff caring, professional and knowledgeable. Carolyn Show details ·  3

They have been very helpful in providing exactly what I need and in telephone conversations before hospitalisation, I was reassured by staff who were patient, kind. There is no doubt the policy is extremely good value and I was well taken care of. Show details ·  1

Im extremely happy with QCH. Its an expense that I can afford and wouldn't be without it!. I especially love the dentist cover and service. My teeth have never been in such good repair all because they really do care! The girls on the counter always check to make sure I am claiming properly and to the fullest. cant be more fair dinkum than that! Show details

Easy to join and maintain, no long waits when needing to talk, email or live chat, very reassuring during recent potential hospital agreement changes, have reciprocal some money back in financially good years for the company. Show details ·  1