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rt health
4.3 from 118 reviews · View Statistics
See the Best Health Insurance in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by RT Health

Reviews

  • Value for Money
    4.1 (66)
  • Transparency
    4.3 (65)
  • Customer Service
    4.5 (75)
  • Claim Resolution Time
    • <1 week (15)
    • 1-2 weeks (2)
    • 1-2 months (1)
    • 3+ months (2)
  • Claim ApprovedYes (18) · No (1)
Previous
Next
Richard
RichardSouth East Queensland, QLD

Great Service & Product Knowledge

published

Rose listened to my query and advised me with knowledge and confidence.
I asked some probing questions and Rose undertook to check before advising me.
Great service from Rose and I am happy with my level of cover and the service provided by rtHealth.

Incentivised Review No
Claim Made No
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Assisting with a claim

published

Karen was very helpful in sorting out my claim as it was missed for one reason or another.
Karen understood my problem and was very helpful in quickly resolving the issue.
I would highly recommend RT Health.

Incentivised Review No
Claim Made Yes
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Suzi J
Suzi JGreater Melbourne (Metropolitan), VIC
  • 2 reviews

VERY THOROUGH, CLEAR, ENGAGING AND HELPFUL.

published

Robbie was very thorough and engaging. Nothing was too much trouble and he went through each detail with patience and clear knowledge. Robbie helped me change my cover with ease .... I would highly recommend Robbie as a contact person when dealing in these matters. Thank you Robbie. Your service was exceptional.

Value for Money
4/5
Transparency
4/5
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Thomas O.
Thomas O.Greater Melbourne (Inner), VIC

Knowledgeable and efficient

published

Robbie was fantastic at explaining the details of the different policies and my ability to save money when switch from Transport Health to
RT Health. Was patient and understanding with my questions.

Value for Money
5/5
Transparency
5/5
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Brodie
BrodiePerth, WA

Great service

published

I have been with RTHealth for over ten years. Always easy to deal with and helpful. Rose was excellent today in helping me change my cover to better suit my situation.

Incentivised Review No
Claim Made No
RT Health
rt healthRT HealthSend a private message

So lovely to hear from Brodie, so pleased Rose was able to assist you. 10 years - wow! Thank you for your loyalty to rt health. Take care and be well.

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tjt22ui
tjt22uiSydney, NSW

Great customer service and price!

published

Really happy with the customer service from Robbie! His service was quick, spoke clearly and was very helpful. Robbie was able to beat all quotes available from competitors. Great service

Incentivised Review No
Claim Made No
RT Health
rt healthRT HealthSend a private message

What a lovely review tjt22ui. Thank you for taking the time to leave this for Robbie. We are thrilled you have joined us. Welcome to the rt family.

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Manuel L.
Manuel L.Sydney, NSW

The Perfect Health Cover

published

Yes, the policy is of good value, as compared to others.
Robbie Dean, is an expert with his knowledge and advice and top of that, he was extremely patient,polite and clarified all my questions.
He is an asset to RT Health.

Value for Money
5/5
Transparency
5/5
RT Health
rt healthRT HealthSend a private message

Thank you Manuel for your fantastic review for Robbie. We agree that Robbie is a huge asset to our team. So pleased he was able to assist you. Welcome to the rt family.

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Next
Jane
JaneSouth East Queensland, QLD
  • 2 reviews

A breath of fresh air to receive prompt follow up and advice

published

Robbie was very competent and addressed all my queries regarding options with the establishment of our health insurance. It was so great to revive such professional service and not have to sit on a recoded message or call back repeatedly!!

Value for Money
5/5
Transparency
5/5
RT Health
rt healthRT HealthSend a private message

What a lovely review Jane. Thank you so much for taking the time to leave this for Robbie. We pride ourselves on old fashioned customer service and being here for our members. Welcome to the rt family.

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julieanne
julieanneSydney, NSW
  • 3 reviews

Great service Zac was a great help to all my needs today.Thanks

published

52 years we have had insurance and looking forward for rt health to be able to assist us in all our claims with great results and easy help.Happy with our policy.

Incentivised Review No
Claim Made No
RT Health
rt healthRT HealthSend a private message

Thank you Julianne for your lovely review you left for Zac. So glad he made it easy for you and thank you for being with rt health. Take care and be well.

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Annette
Annette
  • 2 reviews

Fantastic customer service and great product features

published

I can highly recommend RT Health for exceptional customer service and a great product range. I've been a happy customer for 5 years. Thanks Robbie for your expert advice and help today!

Value for Money
3/5
Transparency
5/5
RT Health
rt healthRT HealthSend a private message

Thank you Annette for leaving this lovely review for Robbie, so pleased he was able to assist you. Thank you also for your loyalty to our fund. Take care and be well.

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Edward
EdwardSouth East Queensland, QLD

Satisfied yet again

published

The RT Health staff member I dealt with today (Karen Kelly) was fantastic. She sorted everything out for me, and did so in a most professional and helpful manner, and with an excellent Demeanour.

I have happily been with RT Health for years. The policy is good value, with all claims being settled promptly. I am very happy with RT Health.

Than you

Value for Money
5/5
Transparency
5/5
RT Health
rt healthRT HealthSend a private message

What a gorgeous review Edward. Thank you so much for taking the time to leave this for Karen. So pleased you had a fabulous experience. Thank you for your loyalty. Take care and be well.

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Ella
EllaSydney, NSW

Excellent

published

Robbie was excellent. Good value insurance and very easy to set up. Amazing customer service, answered all questions and was very helpful, patient and explained things well. Definitely would recommend.

Value for Money
5/5
Customer Service
5/5
RT Health
rt healthRT HealthSend a private message

Thank you Ella for leaving a lovely review for Robbie. So pleased you loved his service, he's a superstar. Welcome to the rt family.

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Robbie provided excellent customer service

published

It was easy to join and my consultant, Robbie, provided excellent advice and customer service. He really listened to my needs. I have yet to lodge a claim, but I’m not daunted by it as I have been with other health insurers

Value for Money
5/5
Transparency
5/5
RT Health
rt healthRT HealthSend a private message

What a gorgeous review Nat. Thank you for taking the time to leave this for Robbie and welcome to the rt family. So pleased you have joined us. Take care and be well.

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Really great customer service

published

Robbie was informative and friendly. He helped me find a plan that was useful, cost effective and fitting for my circumstances. Really positive experience with using this service, thank you

Incentivised Review No
Claim Made No
RT Health
rt healthRT HealthSend a private message

Welcome to the rt family Daisy. So pleased Robbie was able to assist you to find the right policy for your needs. Thank you so much for taking the time to leave this review. Take care and be well.

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Rob S
Rob SSydney, NSW

The guy knows his stuff.

published

I enjoyed my experience with the complete process. The gentleman who took my call was able to advise me on the most suitable product for my needs.
I am happy with the level of service and information I received and will be content with recommending RT Health to my family and friends.
The gentleman I spoke with was very knowledgeable and explained what the steps were as we proceeded.
Thank you for the welcome back.

Value for Money
3/5
Transparency
4/5
RT Health
rt healthRT HealthSend a private message

Thank you for sharing this lovely review Rob. So pleased Robbie was able to assist you and find the right product for your needs. Welcome to the rt family. Take care and be well.

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Questions & Answers

Richard Poole
Richard Pooleasked

Do you list specialists who don't charge out of pocket fees ?

1 answer
RT Health
rt healthRT HealthSend a private message
janette.hunt
janette.huntasked

need feedback on RT Health

3 answers
Marg
Marg
janette.hunt
janette.hunt

Thank you much appreciated

RT Health
rt healthRT HealthSend a private message

Just confirming that all our staff are Australia-based, rt health is Australian owned and operated, and you will always speak with a team member in Australia when you call us.

Get an answer from our members and RT Health representatives

Details

CategoryHealth Insurance
Other Insurance Types Offered Life
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  • AHIFC: RTE

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