RT Health
- rthealthfund.com.au
- ✓ Verified company
- Award Winner 2023
468 reviews · Statistics
- <1 week (30)
- 1-2 weeks (4)
- 1-2 months (3)
- 3+ months (2)
RT Health is a ProductReview.com.au Awards Winner for 2023. Learn more
Great service
Rose was a huge help to me in setting up my own account
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Single
- Under 30: No
Customer Service Response to phone call.
Today I contacted RtHeath to see what options I have for my Private Insurance Plans. We have had family cover since 1969 and singles cover before that date. I was lucky to get Alice, customer service representative on the phone. She answered all my questions professionally, curtiously and with complete knowledge of the plans.
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Couple
- Under 30: No
Thorough Product Knowledge
I received thorough and comparative information on all alternative products available to me before I made my final decision.
- Claim Made: No
- Plan Coverage: Extras Only
- Coverage Type: Single
- Under 30: No
Alice is exceptional
Alice helped me get the best result and then followed up with a phone call (voice mail), email and text message to ensure I got a piece of information I had missed.
Fantastic service
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Single Parent Family
- Under 30: No
Find out how RT Health compares to other Health Insurance
Know better, choose better.
Always great service
Ricky was very helpful and knowledgeable. Each time we have needed to call and ask advice, we have received wonderful service.
- Claim Made: No
- Plan Coverage: Hospital Only
- Coverage Type: Family
- Under 30: No
Excellent customer service
The consultant was very helpful and not at all pushy. She arranged our upgrade very efficiently.
- Claim Made: No
- Plan Coverage: Hospital Only
- Coverage Type: Couple
- Under 30: No
Access Availability
Ricky was able to help me with all my queries. My only concern is access to an office. Every other Health Fund has an office somewhere usually in a major shopping centre. My queries would have been a better experience if I had been able to talk face to face with someone
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Single
- Under 30: No
Best Customer Service Officer ever
While I’ve had some issues with RT Health in the past - Kristen went above and beyond to help me with my issue. We have spoken several times and she has always been polite and helpful - helping me find a solution that worked best for me. She followed up when she said she would and was very reliable. She is an asset to the company.
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Single
- Under 30: No
Time for a change
It’s time for change for better health a policy is good value I’ve been with R & T for more than three decade
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Single
- Under 30: No
Find out how RT Health compares to other Health Insurance
Know better, choose better.
Andrew was perfect
Spoke to Andrew yesterday, he explained everything and even though he wasn’t able to sign me up on the day to the cover I wanted not being active yet, Andrew ensured he called me today as scheduled and on time. Rehashed all the details, and answered all my queries and clarifications. Excellent job with work today!
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Single
- Under 30: No
Cover review
Alice provided the information I required, and provided additional points to consider in reviewing my cover which was much appreciated.
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Single
- Under 30: No
Customer Service
Ricky reviewed my cover as I needed to add my son as family extension. His service was outstanding. He had the patience to listen to our needs and provide few options, as this impacted my final decision.
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Family Extension
- Under 30: No
Find out how RT Health compares to other Health Insurance
Know better, choose better.
Great support!
Enquired about travel insurance. Zac provided accurate information and quote, which will have a big impact on my final decision. Zac also remembered me from previous dealings with the health fund.
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Couple
- Under 30: No
Review of my health Cover
Alice ran though my cover with me because I have now been contacted by two health cover compare companies, who have provided me with quotes for moving to other health cover providers. Alice discussed my RT Health hospital cover and extra's cover, and really provided me with a good understanding of my cover and my options, and she even assisted me with comparing to the quotes that I had received - Alice was very knowledgeable and really nice. If RT Health are employing good people like Alice in their customer service, then it is no surprise why RT Health is rating so well in this regard. Apart from other factors, (obviously), dealing with Alice this morning is very much making me feel like not wanting to change from RT Health. Thank you.
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Family
- Under 30: No
Changing to a product which is more relevant to our situation. Explained clearly and pleasantly by Alice
The new policy will be good value.
It has been easy to set up.
We have been with RT health for over 10 years.
- Claim Made: No
- Plan Coverage: Hospital and extras
- Coverage Type: Couple
- Under 30: No
Questions & Answers
Do you list specialists who don't charge out of pocket fees ?
Hi Richard. Thank you for your question. Yes you can search for this information on our website. Go to the link below, type in the specialist you are after and the town, it will then provide a list for you. You can then look at each specialist/doctor and click on "see out-of-pocket costs". Hope that helps Richard. Have a great day.
https://www.rthealthfund.com.au/my-rt/access-gap-search
need feedback on RT Health
We were with RT Health for 23 years and were happy with them, but recently they have changed, I used to be
able to phone and talk to someone in Brisbane or Sydney, now there is only one phone number for people all
over Australia and you are hanging on the phone for one to two hours, you also get passed on to someone in
India or the Philippines, I sent them an email and didn't receive a reply for 3 days, so not happy with them, we
have changed to West Fund who are much better and have good reviews.
Thank you much appreciated
Just confirming that all our staff are Australia-based, rt health is Australian owned and operated, and you will always speak with a team member in Australia when you call us.
Get an answer from our members and RT Health representatives
Details
About RT Health
RT Health is a health insurance provider that supports rail, transport, and energy workers. It’s been operating since 1889, and is a mutual not-for-profit, existing for its members, not its shareholders.
The insurer offers different levels of hospital cover and extras cover, so you can choose the kind of support that suits you. They also offer cover to adult dependents - whether they’re students or working - until they turn 31.
Points of praise:
- Most reviewers praised RT Health’s customer service, which they said was helpful and professional, with customer service representatives being knowledgeable and patient with answering any questions reviewers had to ensure they were getting the right cover for them.
- Reviewers also said that the process of selecting and signing up to cover was seamless, and that they were helped through the process.
- According to reviews, the policies represent good value for money.
RT Health has won a 2023 ProductReview.com.au Award in the Health Insurance category. Overall, reviewers appreciated the excellent customer service and felt that they were a valued member, rather than just a number.
| Category | Health Insurance |
|---|---|
| Other Insurance Types Offered | Life |
Contact info for RT Health
| Mon | 8:30 am - 5:00 pm |
|---|---|
| Tue | 8:30 am - 5:00 pm |
| Wed | 8:30 am - 5:00 pm |
| Thu | 8:30 am - 5:00 pm |
| Fri | 8:30 am - 5:00 pm |
| Sat | Closed |
| Sun | Closed |
- ACN: 000026746
- AHIFC: RTE
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