RT Health

Portia was very knowledgeable of RT health insurance. She assisted me with all my questions and guided me to choice the correct product. Thank you Portia for your kindness and skills in Private health insurance. Show details

Recently I transferred from RT Health to Police Health. Deductions were still being taken from my account for RT Health. Today I had a delightful experience with a Lady by the name of Rebecca. She quickly understood my concern and resolved the problem. Rebberca is the face of RT Health. Her ability to deal with complaints and to personalise the… Read more

experience was truly wonderful. Rebecca deserves, in my opinion, a reward and recognition for her skill and ability. From Tony Calladine Forster

Christina was very compassionate when I shared the reason for reducing my private health insurance package. I never felt pressured to retain the package at a higher rate. She was very easy to talk to. Show details

I rang asking for an Extra quote. I spoke to Anna who was very pleasant, patient and helpful with my request and I have moved across from Bupa to RT Health Show details ·  1

Review for Rita Nohra- RT Health I'd like to extend my sincere thanks to Rita Nohra for her outstanding service she provided during my recent experience joining RT Health. From the beginning Rita was warm, professional, and incredibly knowledgeable.… Read more ·  1

She took the time to clearly explain all the aspects of the policy, ensuring I fully understand what I was covered for and felt confident in my decision. Rita communication was exceptional, she was patient, thorough, and always happy to answer questions I had. Her ability to simplify information and present it in a way that was easy to understand made the entire process smooth and stress free. It was truly a pleasure to dealing with Rita. Her friendly demeanor and genuine care made me feel valued as a customer. I would like to personally commend her to her supervisor. Rita is a credit to RT Health and excellent example of what great customer service should look like. Thanks again, Rita, for making this experience so positive. I'm grateful for your support and professionalism, and I feel very reassured knowing I'm in good hands with RT Health.

Regards Mark Moran

Rita was very professional and has been great to deal with since I got my first quote. She kept in contact with me without me feeling like she was being pushy. All my questions were answered quickly, she has a great understanding of the product and I have a much better policy than I had before. Show details ·  1

Today I called RT Health sales team to ask if I could switch back to them after I was sort of bullied into switching to another provider (one of those independent brokers that "review" your coverage - 0/10, do not recommend) I was looked after by Katalina Eid and she was absolutely amazing. She was so kind and caring and really took the time to… Read more

explain things to me, and she constantly stopped and asked if I understood and gave me time and space to answer. I have an invisible disability that slows my processing down, and so I dont think she realised how much I needed this and appreciated it. It gave me a few extra moments to absorb and process what was said before moving on. Having previously worked in sales, I understand the background of her role and to have someone so young that understands that care, is more important than closing, is absolutely precious. She will close more deals this way. I would also like to say how much I appreciate the RTH team in general. Previous to the switch I was with them for a while and always found everyone so nice to deal with. They definitely need to put a budget into updating that god awful app! But thats just a "nice to have" added benefit. All of the other extras and support are second to none, in my opinion. Well worth the money!

Been with RT Health for 6 years and my parents for 50 + years with no complaints on service & coverage as a non profit. With cost of living so high and not eligible for a pension ??? (worked & paid taxes for 52 years - how's that fair!!) I decided to review my hospital & extras cover to see if I could save a few $$$. Rang several other companies… Read more ·  1

...big mistake as they won't stop ringing and using high pressure to sign with them ugh. With RT Health I dealt with Danny C.. he spent 20 minutes on phone with me with NO pressure only assurances and highlighted some issues RT Health vs other companies with fine print exclusions and trickery. Danny was great in explaining advantages of RT Health was able to assist & assure me RT was the fairest & for the cover had the best policies. Danny gave me some fair options that did not effect my particular circumstances and gave me some choices to lower costs and still achieve my health cover objectives. I'm certainly staying with RT because of Danny assistance and understanding that I did not receive from several other companies that contacted me. Thanks Danny for your support. Peter & Dee

My experience with RT health was good at the start until recently I had to submit a manual claims. The only way to do it is through their app and it has to be a photo, can't upload PDF files. So I photographed the receipt and they sent me a letter about 5 days later that they can't read receipt. So the claims just gets cancelled. They could… Read more

have reached out to me to let me know instead of cancelling the whole claims. I resubmitted it again and same problem. Finally on the third attempt the claim was processed but this took about 3 weeks in total. I even reached out on email about this to which I received no response.

Further, I find their website and app so outdated. You can't see much info about your policy i.e next debit date, or what you covered for in your policy or what limits you have remaining.

After a while, I decided I had to swith funds. Signed up with a health fund about 3 weeks go and they said they twice have sent request to RT health for clearance certificate. RT health say nothing received which is strange. I have been trying to chase this up the last week and getting no where.

After all this I lodge a complaint to the health insurance ombudsman who says they will give RT health a set date to respond to which they haven't even responded to the ombudsman. Wow! For a company to not even acknowlege that, they must be so disorganised or just don't care.

So I guess I just wait for ombudsman. Not sure what else to do. Such a poor experience!!

Ricky providing an amazing support. He went through the options and the impact of each option. Took his time to ensure I understand the changes. Thank you Ricky. Show details

I can’t praise RT health enough it started seven days ago. I had trouble logging into my account, so I rang RT health to get that sorted. While I was on there. I thought I would change my cover appropriate to my health, this was on 21/09/26 the lady I spoke to said she would get someone to contact me and go through what I might need, Rick call me… Read more

back. at one p.m that day. and left a message he tried six more times on consecutive days to contact me and today, Monday the 28th we finally connected, Rick was comfortable to talk to very informative, ask questions that related to me saving a substantial amount of money and also upgrading me to a silver package with a lot more benefits to suit my medical condition, apart from work we talked about areas we lived in, what we did outside of work and Rick’s love for push bike riding etc it was a very memorable phone call, I can’t recommend RT health enough, I’ve always found their staff friendly and helpful.

My son is about to turn 25 and be removed from our existing family health insurance plan. The current provider had several chances to retain his business but failed to communicate. After using the government website to compare policies and providers, I decided to give RT Health a go, even though I had not heard of them before (it turns out they… Read more

are owned by HCF).

The phone consultant, Katalina, was excellent at answering all my questions and efficiently setting up his new policy, and notifying our current provider that he is leaving them.

I have no hesitation in recommending RT Health and Katalina.

I believe if you look further into the reviews left by a lot of the members, the follow up comments, when you are required to deal with them and claiming, are very different from the process of signing you up. The amount of time I had to spend calling and emailing regarding the one and only claim I made before going over to another provider was… Read more

ridiculous. Additionally, their app and website is frustrating, it continually locks you out, meaning you have to call and wait online for a very long time or email and wait until they end up responding. I would avoid joining with this insurance provider.

Joined throught a compare your health fund group. Was told all would be taken care of. Never received welcome call to check policy. Not wait time as this was a like for like policy. Then tried to claim for my CPAP machine and sleep study.The then argued that they would not accept my claim as I needed to have a letter from my GP even thought I… Read more

provided a full sleep study report from a Respiratory consultant suggesting that I try a CPAP machine, who would just spend $2,000 on a machine and not require it. this was esculated and they still would not accept it. I explained that regional people can not alway make an appointment with their GP that easy and we do not get bullk billed so it would cost me $110 to see my GP so extra cost. the earliest appointment I could get was in 8 weeks. they still would not respond to my queries after that. And to this day still have not heard from them. Would like to know what clinical qualifications the claims assessors and more so the team leaders that my query was esculated to an 8 page report from the a medical practitioner is not good enough. shame on you as a insurance provider so we have left RT Health and returned to the health fund we was with as they never treated us like this. will NOT be recommending RT health to anyone in Regional Australia as you get treated poorly and unfairly. I am now still waiting on my cancellation /transfer document from then to my current health fund and it is a month since we left. very quick to take your money but that all.

was referred to RT by a broker 14.04.26 joined up and paid yearly premium. contacted RT several times about differences to what the broker said. Spoke to RT on 21.04 and cancelled policy which is within the cooling off period. also sent email canceling and requesting refund. innumerable phone calls and brush offs with no one calling back. … Read more

today is 27.05.06 and still no refund. told was transferred to my bank. requested proof of transfer from NAB not just a letter saying it's done. Today 29.05 still no refund. Wish I had never dealt with them. I have now raised an official complaint with the Commonwealth Ombudsman

Kat was very patient in finding a time to confirm my membership. All the details were explained including the transfer from my old health fund. Looking forward to using the app and the extras too! Thanks Kat! Show details

I would highly recommend Peter to anyone looking for exceptional telephone assistance with a problem. From the very beginning, he was incredibly helpful, professional and extremely patient. He went above and beyond to assist me, taking the time to explain everything clearly and making what could have been a difficult process feel so much easier. … Read more

His knowledge, kindness and willingness to help were truly outstanding. I am extremely grateful for the support he provided and the time and care he put into helping me.

Thank you so much for your incredible help today as this has been an ongoing problem, that is completely resolved. Thank you again.

Catherine Hall

The customer service representative was excellent and went above and beyond to provide an exceptionally high standard of service. He was attentive throughout our conversation, genuinely listened to my concerns, and made me feel valued rather than like just another number. I’m extremely happy with the experience and truly appreciate the care and effort he put into helping me. Thank you Dushyant Chopra and RT health. Show details

Ricky was friendly and easy to deal with. He answered all my questions relating to a review of my policy coverage, and was very happy to clarify details. He was more than happy to provide all the information I asked for so I could make informed decisions. Show details

The call centre agent who assisted me. Was professional and courteous. She answered every question I had, was very helpful and sorted out my enquiry in an excellent manner. Show details

Spoke with Ricky today in regards to choosing a better coverage plan for my son. His understanding in what he needed for continued coverage & getting the right plan needed is now underway with peace of mind done with such professionalism. Thanks Ricky Show details

Ricky walked me through the process of changing insurance plan. A dounting too difficult, I can't be bothered step, but Ricky made it too easy and he explained things clearly. Thanks Ricky! Show details

Danny was very attentive and explained levels of cover very well. He also helped me understand clearly the level of rebates provided with my recent claims. Danny was patient and took his time in providing factual answers to questions I had asked. I would definitely recommend this agent. Show details

Katalina was very kind and helpful in providing info and signing me up for health insurance. Policy itself is good value for a single and surprisingly easy and fast to arrange on my lunch break Show details