- Verified customer
AVOID!! Two experiences - two bad outcomes.
AVOID!! Two experiences - two bad outcomes. First Bad experience - admitted to hospital and hospital was told the incorrect information about my cover. Had to claim the money back after three months of chasing. Second and worst - overcharged for a full year premium plus another month - took a complaint to them four times, the ombudsman intervening and another multiple lot of emails. Customer service manager [name removed] simply ignores the core issue with lots of ‘copy and paste’ apologies. Could have been resolved with a simple phone call with an genuine apology.
Only join if you don't value your money
I am with this fund since more than 12 years now. through out these years i am on Gold hospital and Premium Extra cover with $500 excess.
Their extra benefits are mostly higher than that of other funds, but real issue is that you can't claim them or they make it real hard for you to claim anything.
Example is that they give you $300 for optical but when you try to claim they only pay for one glass to have UV protection or thinner glass or apply anti-glare! so basically you can't get two glass even through spec saver offer allow for two glass...ed in $200 but only one glass covered by RT but for second glass you need to pay out of pocket for anti-glare or UV protection even though you have not used complete $300 of your RT health benefit. Similarly for orthotics, they only pay $175 and that is only for customise orthotic for which normally you need to pay anywhere between $750 to $900. so what is the point of paying for extra and not get even 50% of the cost? In past I believe before last 5 year this organisation was good in paying benefit and they are member oriented fund but since last 5 year this place went down hill. Their object is changed for benefiting customers to benefiting CEO wages and that is the reason you no longer access their annual report on their website and benefit claims were twisted to benefit CEO and Chair !
Poor customer service
goes up every year more than other funds. Hard to get through to anyone over the phone. Hardly respond to emails. Customer service is appalling. Terrible service. Not worth it.
Worst customer care
I was with Transport health for 1 year. Never managed to speak to anyone as phone lines always busy and they never call back. The price of cover was good, so I decided to renew my membership and left 3 x e mails and 4 c phone msgs asking someone to call me so i could renew and despite e mails promising they would, no one ever did.
After 20+ years of membership, my husband and I decided to cancel. About a year later, I decided to re-instate my membership and had no trouble with a salesperson giving me a quote with different options. They were very helpful on the phone, and told me that the usual waiting periods would be waived. After I sent in the new membership form (which is the process I was told to do), all communications stopped.
I have since had several procedures done, and the medical centres have all told me my health cover does not cover the procedure. It is a co...
Don't use RT health..
After 10yrs of being with Rt health..and paying thousands of dollars..I went down from top tear to one level down..they couldnt even pay for the wire on my denture to be fixed??
I should have changed company 3 years ago when i broke my leg and..i was in top cover and they didn't even cover my moon boot ...they say they are not for profit..but they have sure made a profit off me.. I don't recommend rthealth at all.. why cant health insurance just be like car insurance..you pay ..your covered.. why is it all so complicated
Customer service has gone down hill
What has happened to RT Health? Their service used to be fantastic. Now they are so hard to get in contact with and they have cancelled my families appointments so many times. I have been trying to get in to collect my new contacts for months and they keep changing the date. They seem to be constantly confused about procedures, claims and bookings at the front counter and I am seriously considering moving on to another health fund after being with them for more than 30 years. Shaking my head in disbelief.
Appalling Gobsmacking Service
We contacted RT Health for information on top hospital & extras. After a lengthy wait & 2 disconnections, I was astonished with the abrupt & downright rude attitude displayed by customer service.
She refused to supply any information requested, as I would not disclose our phone number, I was informed this was std. procedure. What relevance is that to obtaining simple information, I was flabbergasted by her reaction. With this attitude, it is a wonder they have any clientele. An unpleasant experience.
Our potential business lost.
Card doesn't work and on hold for 40 minutes
Went to optometrist today went to get quote and RT Health system down. Tried to call RT while there no one answered for 20 minute, requested call back.. No detail on their web site system was down. Tried to put order it through as order rather than quote, system still down. Tried again 5 times. Phoned again on hold for 40 minutes. Got call back 50 minutes later. I asked member services why so long to answer their calls and was told they are busy. Asked them what there turnaround time was to answer calls and they said they didn't have t...urnaround time they answered when the could. Asked how many employees they said standard no of employees. No apologies. Asked them what is going on with their system and RT Health operator said it is because Spec Savers try to put through 4 item numbers and there is a problem which IT has been looking at for last few weeks but can't work it out, problem didn't exist before don't know what it is and can't offer any more assistance. Told him this isn't good enough how can I process claim to get glasses he said they could try splitting the glasses but he didn't know anymore. Told him this wasn't the first problem I had over the number of years I had been a member three of the cards were faulty. Further many times I have had to pay upfront and claim back as their cards weren't accepted. Asked to speak with manager and he said he wasn't available but he would pass on a message but wouldn't be today. Advised this is not acceptable service. Again no apologies.
- Verified customer
Shocking customer service
Every time I need to contact them, I am on hold for over 40 minutes each time or longer. I am unable to claim via email, as they never receive my claim, and have to contact them via phone for them to give me a private email address as their email for claim does not work. I also made a claim for orthotics in December 2017 and was unable to swipe my card in the machine, unlike the other health funds. Therefore I was unable to get my claim bulk billed, as my mother in another's health fund was able to do with her claim. I had to instead pay for th...e full amount and claim separately through my health fund, then get a refund through the podiatrist. This process took over two months to get my refund. I am so fed up with them that we are going to change health funds. I don't recommend using them at all.
Easy to deal with and great rebates
I've been with rt now for about 8 years and have rarely had any issues with them. I've always found them to give the biggest rebates on services and process claims quickly. Reading some of the comments on this site, I think that if I were to have elective surgery, I'd get them to confirm I am covered in writing beforehand along with a list of the procedural item numbers I am covered for, so I have a record.
Good Communication Health Fund
I have been with rt Health for many years and have found the claim process (mail) very good and the benefits given are higher than others. The people you deal are great and actually speak English and queries are always handled very well. My daughter who also with RT was given extra time to pay when she ran into financial difficulties, unlike other funds who would not have covered her. I have just paid 12 months ahead and intend to stay with this fund in the future. I would not hesitate and have recommended this fund to others.
Time delay for refunds
Having had 2 physio appointments over the last month hicaps wouldn't read my RT card. I paid both accounts in full and lodged claims online. Nearly a month later and I haven't been reimbursed for either (the auto generated email says it'll be paid in 5 to 7 days). 3 emails and 2 requests for call backs and I've heard nothing. After being on hold for 35 minutes I finally managed to speak to a manager who said they'll be paid that day. 3 days later and I still haven't got my money. They're happy to take my premiums but refuse to pay what's owed to clients. Disgusting!
Been with them for years, never had a problem.
My family has been with RT Health for years, including my parents and siblings. We've all been to a private hospital at some stage and RT Health covered the lot, except one procedure had a doctors gap which he wouldn't budge on. Wer're from Queensland, and we had QML pathology charge our daughter in law huge fees to have pathology done while she was in hospital because she wasnt with a QML No Gap health fund. We called RT and they are one of the funds that are a no-gap QML fund, so we remain happy ongoing with a fund that always looks after us.
- Verified customer
Rt travel insurance Hopeless
Rt sent its members an email regarding an opportunity to save 40% on overseas travel insurance. I thought yes this is for me I started to get an online quote but wanted to make certain my current health concern was covered. I phoned the 1300 phone number provided which rerouted to the Phillippines neither staff person could give me a quote and both said they did not have RT health on their list
I then called Rt Health and the operator said no you must do it online. So she couldn't help me either I then sent and email and the Client Service...
Great Health Fund
RT is the very best when it comes to Health Funds by far offering the best value for money there is, their Hospital and extras, covers everything you will need, their benefits are excellent and the yearly limit among the very best, the customer service is excellent always friendly and helpful. I have been with RT Health Fund for 14 years and can’t speak highly enough of them, I highly recommend RT, for me it’s definitely 5 Stars.
Beware RT shortsighted on robotic surgery
We have been top cover members of RT health for many years only to find that when my husband has to make a claim for robotic surgery within premium hospital cover, RT health has refused to cover him. Ironically one of the benefits of robotic surgery is that hospital stay is reduced to one night whereas with traditional surgery, he would have to stay 3 nights in hospital.
The hospital informed us that many funds do now cover robotic surgery it is becoming the preferred method of surgery for many operations.
Perhaps time to change funds or go public.
Questions & Answers
need feedback on RT Health
We were with RT Health for 23 years and were happy with them, but recently they have changed, I used to be
able to phone and talk to someone in Brisbane or Sydney, now there is only one phone number for people all
over Australia and you are hanging on the phone for one to two hours, you also get passed on to someone in
India or the Philippines, I sent them an email and didn't receive a reply for 3 days, so not happy with them, we
have changed to West Fund who are much better and have good reviews.
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