RT Health

We recently joined R T Health, and the transfer process from our previous fund was seamless. Katalina Eid was friendly, knowledgeable, and clearly explained every step. Our questions were answered promptly and updates were timely, making the experience organised and stress-free. We appreciated the efficient and caring service—highly recommended. Thank you, Katalina Eid, for your excellent service and support. Show details

Using my log in number and password provided I have been unable to login and trust this can be resolved. Clare very easy to understand and helpful. I look forward to receiving information about my hearing aid’s as I hope there is no waiting period as with my current health fund I have been covered for many years Show details

Have been a member of RT Health since 1999. Had the pleasure of discussing my policy today with Ricky who was well informed, knowledgeable and polite. Cannot recommend RT Health highly enough, in fact this health fund runs through the 'veins' of our family over decades. Show details

Presto was very polite and extremely helpful answering all my queries and very patient when I didn’t fully understand a query and she needed to give further info. Happy with my policy and find RTHealth an excellent company and efficient with any… Read more ·  2

interaction have had with them. Claim always actioned in less than a week. Transferred to RT Health 2008.

Being this time of year, I realized the phone staff at RT Health would be inundated. After a wait in the queue I was finally able to talk to one of the friendly operators. Due to the nature of my request I had to be transferred to another… Read more ·  1

department. Due to the busy period, I didn't get a call back. The next morning I called and got straight through, but the department I needed to talk to had a queue. When the phone rang I wasn't quick enough and missed it. I returned the call and got Ricky's recorded message to leave my name and number. Soon after I received a call from Ricky, who was polite and helpful. He guided me through the process quickly and my request was successfully completed. Ricky's is friendly, helpful and very efficient. I believe he is a great asset to the RT Health team.

I have moved hospital and extras policies from Bupa to RT Health and want to record a vote of thanks for the wonderful customer service from Ricky. The extras limits are very generous and the waiting periods were all explained clearly. Show details ·  2

My experience with RT health was good at the start until recently I had to submit a manual claims. The only way to do it is through their app and it has to be a photo, can't upload PDF files. So I photographed the receipt and they sent me a letter about 5 days later that they can't read receipt. So the claims just gets cancelled. They could… Read more

have reached out to me to let me know instead of cancelling the whole claims. I resubmitted it again and same problem. Finally on the third attempt the claim was processed but this took about 3 weeks in total. I even reached out on email about this to which I received no response.

Further, I find their website and app so outdated. You can't see much info about your policy i.e next debit date, or what you covered for in your policy or what limits you have remaining.

After a while, I decided I had to swith funds. Signed up with a health fund about 3 weeks go and they said they twice have sent request to RT health for clearance certificate. RT health say nothing received which is strange. I have been trying to chase this up the last week and getting no where.

After all this I lodge a complaint to the health insurance ombudsman who says they will give RT health a set date to respond to which they haven't even responded to the ombudsman. Wow! For a company to not even acknowlege that, they must be so disorganised or just don't care.

So I guess I just wait for ombudsman. Not sure what else to do. Such a poor experience!!

I have always received wonderful customer service from R&T. Today, in particular, I want to compliment Rose. Rose was not only so very courteous, polite and patient, but she also responded to my queries aptly, informatively, and articulately. Her responses demonstrated her wealth of knowledge on each of the 'covers'. Her examples highlighted and… Read more ·  1

put in perspective each of my concerns. Because of her lucid and patient responses, I can now make an informed decision on the cover that is suitable for me. Please do convey my sincere thanks to Rose. I wish her all the best in her career, and I do hope management will give the recognition she deserves.

Another person that has been very responsive and tried to ensure that I get perfect customer service, is Ricky. Ricky has been attending to my questions over the past few occasions and has been 'on the ball' with his responses. Thank you Ricky. Do convey my thanks to him.

The only unfortunate aspect with R&T phone calls, is the wait time. Maybe management needs to review its staff count, so that staff are available to answer the phones..rather than have them call back.

I needed to contact RT Health for aassistance with their website and had a very promptly reply to my email. I missed a call, thinking it was spam, but received an immediate follow-up message to organise a convenient time to call. Contact was made by Mireille, one of the Member Care Consultants. Mireille was very polite, knowledgeable and most… Read more ·  1

of all patient. She worked through all the possible scenarios to my logging in issues and provided details on how to fix the problem.

She requested a progress update from me and made sure that I was able to communicate with her again, instead of a different consultant. This was very helpful indeed.

After more back and forth, I was able to access the website. Mireille was a great help and offered her assistance again if I encounter other issues or even if I have any questions.

I was very pleased to have been able to communicate with such a genuinely caring person, who was very easy to understand.

Nowadays, contacting companies can be hit or miss. Having Mireille answer my query was a huge hit.

David was very professional, friendly and helpful during our phone call today regarding new health cover. He explained everything clearly and made the process easy to understand. Excellent customer service and a very positive experience. Show details

I've just recently changed from another health insurer and I couldn't be happier with the service so far. The policy itself from RT Health is great, it has been explained so well. Also a very helpful intro call was received from Clare where she made sure that the changeover had been explained properly, so friendly and professional... After having… Read more

some disastrous experiences with some health insurance companies we're off to an absolutely fantastic start!

Hi RT Health, I was contacted by Clare today to welcome me to RT Health, and what a pleasure it was to talk with her. Clare had the time and patience to go through the new insurance policy with me and answered all the questions I had asked without delay but with great explanation. She was pleasant and cheerful and I wish that all companies would… Read more ·  1

have a "Clare", it would make things a lot smoother and better!

Clare, thank you for your time today!

Due to losing card my payment did not work. I thought I had changed everything and most ethical companies advise by email or phone if there an issue. Not RT! They use snail mail which took 2 weeks to arrive! They also booked call in for today to discuss issues but naturally call was not received! Hopeless uncaring organisation! Show details

The app is very average. I tried to cancel my account within an hour of taking it out, however not so easy. Call 8.00am on the 7th apr to cancel. They could not tell me when i would receive the money. It took 4 phone calls and a complaint get get an email confirming they had finally cancelled the account and some help from my previous fund to… Read more

withdraw the certificate. I still have not recieved the funds back, today is the 21st apr. They cant put it back.on your card. So waiting for it to come into my account. This mob is not computer savvy unless they are taking money. The gromt office cant comunicate with the operations staff. HCF the parent company process this task within a week.

Nishant was professional with all her communication with me. Nishant answered questions and relaid information to me in a friendly manner. Nashant was a delight as the first contact with RT Health. Please pass on my thanks to her. Show details ·  1

I recently joined RT Health and received a welcome call from Clare. Clare explained the workings of RT Health in a way I could easily understand and gave me the necessary information I would need if I had further questions in the future. So far my RT Health journey has been seamless. Show details ·  2

Clare was amazing today, she had great in-depth knowledge during my welcome call and answered every question I had with patience. Thanks for making it so easy for me to understand all the extras included. Show details ·  1

Thank you Clare for the time you spent with me this morning re Thank you Welcome. You were patient with me and explained the RTHealth policy and advised me to download the App which I have done. If I have further questions I will not hesitate to call you and have a friendly Chat. Kind Regards Tina Millard. Show details ·  1

Clare gave a very warmth welcome, excellent service and knowledgeable in welcoming me to RT Health. She is very helpful in explaining certain questions I've asked with regard to the facts of he extras products. Thank you Clare. Show reply

Clare was very polite and professional when she rang to confirm our choice to join RT Health. I specially mention that she changed my contact name from Graham to Dean as it is a constant annoyance when health related organisations findthat hard. Show details ·  1