RT Health

Katalina served me and was absolutely awesome. Her knowledge, overall customer service and humour made what would normally be a mundane experience (sorting out health insurance) pleasant and entertaining. I felt like I was dealing with a friend or family member. What ever she’s making - she’s underpaid! Thanks Kat. Show details

RTHealth were most helpful in helping my wife and I upgrade to a different level. We have been with RTHealth for a while, having moved from other health funds, and have found them to be competitive, easy to communicate with (Australian team members) and always friendly and efficient. Show details

Anna was absolutely exceptional from start to finish. She made the entire process so easy and smooth, and her calm, friendly nature immediately made me feel confident that I was in good hands. She took the time to explain everything clearly and patiently answered all of my questions. I had honestly been putting this off for so long, but if I had… Read more

known the experience would be this easy, I would have done it much sooner. Thank you so much Anna. You are an absolute credit to your team, and I can only hope I get to deal with more people as friendly, helpful and genuine as you in the future. I highly recommend you and would give you 6 stars if I could! ⭐️⭐️⭐️⭐️⭐️

Rita was very professional and has been great to deal with since I got my first quote. She kept in contact with me without me feeling like she was being pushy. All my questions were answered quickly, she has a great understanding of the product and I have a much better policy than I had before. Show details ·  1

Professional and patient! – My new cover is giving me better value - especially for my hospital cover as I like the day surgery cover that doesn’t take the total excess. My extras were already with RT Health and after much discussion, I’ve stayed with the same Deluxe plan. … Read more ·  1

Kiara was very thorough, knowledgeable and patient, as we waded through the various possibilities for me. As I’d committed to NiB a couple weeks’ ago, we had some backtracking to do to ensure the former health insurer for the hospital cover had been notified. I’m very pleased with my decision to combine my cover with RT Health. Thanks.

I was on the lookout for a new health insurance provider and after a lengthy search decided RT Health was the closest that meet my need. A quick phone call and the first surprise was that I didn't have to navigate through endless menus and before I… Read more ·  1

new it I was talking to Torie. After a brief conversation on what policies that meet my needs I never felt pressure from Torie only gentle guidance on cover and policy.

Been with RT Health for 6 years and my parents for 50 + years with no complaints on service & coverage as a non profit. With cost of living so high and not eligible for a pension ??? (worked & paid taxes for 52 years - how's that fair!!) I decided to review my hospital & extras cover to see if I could save a few $$$. Rang several other companies… Read more

...big mistake as they won't stop ringing and using high pressure to sign with them ugh. With RT Health I dealt with Danny C.. he spent 20 minutes on phone with me with NO pressure only assurances and highlighted some issues RT Health vs other companies with fine print exclusions and trickery. Danny was great in explaining advantages of RT Health was able to assist & assure me RT was the fairest & for the cover had the best policies. Danny gave me some fair options that did not effect my particular circumstances and gave me some choices to lower costs and still achieve my health cover objectives. I'm certainly staying with RT because of Danny assistance and understanding that I did not receive from several other companies that contacted me. Thanks Danny for your support. Peter & Dee

Joined throught a compare your health fund group. Was told all would be taken care of. Never received welcome call to check policy. Not wait time as this was a like for like policy. Then tried to claim for my CPAP machine and sleep study.The then argued that they would not accept my claim as I needed to have a letter from my GP even thought I… Read more

provided a full sleep study report from a Respiratory consultant suggesting that I try a CPAP machine, who would just spend $2,000 on a machine and not require it. this was esculated and they still would not accept it. I explained that regional people can not alway make an appointment with their GP that easy and we do not get bullk billed so it would cost me $110 to see my GP so extra cost. the earliest appointment I could get was in 8 weeks. they still would not respond to my queries after that. And to this day still have not heard from them. Would like to know what clinical qualifications the claims assessors and more so the team leaders that my query was esculated to an 8 page report from the a medical practitioner is not good enough. shame on you as a insurance provider so we have left RT Health and returned to the health fund we was with as they never treated us like this. will NOT be recommending RT health to anyone in Regional Australia as you get treated poorly and unfairly. I am now still waiting on my cancellation /transfer document from then to my current health fund and it is a month since we left. very quick to take your money but that all.

I have always received wonderful customer service from R&T. Today, in particular, I want to compliment Rose. Rose was not only so very courteous, polite and patient, but she also responded to my queries aptly, informatively, and articulately. Her responses demonstrated her wealth of knowledge on each of the 'covers'. Her examples highlighted and… Read more ·  1

put in perspective each of my concerns. Because of her lucid and patient responses, I can now make an informed decision on the cover that is suitable for me. Please do convey my sincere thanks to Rose. I wish her all the best in her career, and I do hope management will give the recognition she deserves.

Another person that has been very responsive and tried to ensure that I get perfect customer service, is Ricky. Ricky has been attending to my questions over the past few occasions and has been 'on the ball' with his responses. Thank you Ricky. Do convey my thanks to him.

The only unfortunate aspect with R&T phone calls, is the wait time. Maybe management needs to review its staff count, so that staff are available to answer the phones..rather than have them call back.

I was recommend this product by my fiancée and set up my policy the previous night. The following day I received a phone call from Portia and we had a great conversation in which everything was explained in detail to make sure it suited my needs. It was very easy going and I’m glad she reached out and ran me through the policy and the cover. I got the plan that I wanted and was very happy with how it all turned out. Show details

I spoke with Katalina to organise a new policy. Katalina was very helpful and polite and the set up process was very quick and easy. The policy has great value and Katalina was very knowledgeable in the coverage and extras values. Show details

Extremely nice to talk with, very patient with me and understanding whenever i was skeptical about anything. Very professional, kind and genuine. You are lucky to have Kat on the team Show details

I believe if you look further into the reviews left by a lot of the members, the follow up comments, when you are required to deal with them and claiming, are very different from the process of signing you up. The amount of time I had to spend calling and emailing regarding the one and only claim I made before going over to another provider was… Read more

ridiculous. Additionally, their app and website is frustrating, it continually locks you out, meaning you have to call and wait online for a very long time or email and wait until they end up responding. I would avoid joining with this insurance provider.

was referred to RT by a broker 14.04.26 joined up and paid yearly premium. contacted RT several times about differences to what the broker said. Spoke to RT on 21.04 and cancelled policy which is within the cooling off period. also sent email canceling and requesting refund. innumerable phone calls and brush offs with no one calling back. … Read more

today is 27.05.06 and still no refund. told was transferred to my bank. requested proof of transfer from NAB not just a letter saying it's done. Today 29.05 still no refund. Wish I had never dealt with them. I have now raised an official complaint with the Commonwealth Ombudsman

We changed to RT from another fund only to find this is worse. 8 weeks later and they still have not paid my claim. 2 emails and 3 phone calls, they blamed medicare being slow but medicare paid 7 weeks ago. They told me if I use the app and submit surgeons invoice and documents to show medicare paid, they wont have to wait for medicare and will… Read more

process it instantly, that was 2 weeks ago. Absolutely terrible. The reply to my last email didn't even acknowledge this issue, instead they referred to a compleletly different claim saying it's paid, not the one I was asking about. Woeful first experience

We have been with RTHealth for nearly 40years, we like many others have to discover ways to save money. Dushyant (Danny) Chopra was very helpful discussing this with me and very pleasant to deal with. Show details

Reviewing my cover (Silver Plus Standard Hospital, and Top Extras) with Danny was a pleasure. Also, he walked me through getting the RT Health app, setting it up, and instructed me on how to claim. He was very patient and extremely pleasant, regardless of my ineptitude with computers and apps. A big thank you to him. Show details

Anna recently helped me navigate the switching of my current plan to a more suitable plan. Her knowledge, guidance and exceptional customer service skills allowed for a seamless and pleasant experience with a great result. Thanks again Anna Regards John Dixon Show details

Jane was fantastic, attentive and patient given that we were dealing with an account code glitch. Jane provided excellent customer service and was knowledgeable not just on RTHealth but the system she is working with. Excellent Service. Show details

Katalina Eid Was knowledgeable on the coverages, RT offered a great price and Katalina was very helpful explaining different price points and different coverages. The insurance was easy to setup and didn’t take long at all. Show details

Dushyant Chopra was extermely knowledgeable and professional in providing me options to amend my cover. He discussed the options in great detail answering my quiries on some complex topics with various permutations Please compliment him on his excellent customer service Show details

I came across RT Health insurance during a review of my family’s health cover and was really impressed with their pricing and services that they offered, also pleased to note that apart from their own network of service providers they are also part of the HCF group which expands their network of service providers. The RT Health consultant that I… Read more

was dealing with was Anna Maireriki who I found to be truly knowledgeable about RT Health products and services. I decided to upgrade both my hospital cover and extras cover to Silver Plus Assure Hospital and Top extras as this increased my cover level for a pretty insignificant increase in premium. Anna was able to submit my application over the phone and also process my exit from my existing fund on my behalf. Cant thank Anna enough for her assistance

Working with Katalina Eid made navigating private health insurance so much easier. She was incredibly professional, knowledgeable, and genuinely helpful from start to finish. I really appreciate her clear guidance and fantastic service Show details

James provided genuinely excellent support during my interaction with RT Health. He wasn’t robotic or scripted in his responses; instead, he took the time to consider my situation before answering, which made the conversation feel personal and thoughtful. He was easy to understand, personable, and communicated in a way that felt human and… Read more

reassuring. It was clear he had a strong knowledge base, and he used it effectively to help me navigate the information I needed without any confusion or pressure.

Overall, James delivered a standout customer service experience, supportive, informed, and genuinely helpful.