RT Health

Outstanding customer service. I dealt with Kat, she was very helpful. I spoke with her twice, she returned my phone call on time and helped me to sort my insurance cover. Thank you Show details

I had a very good experience with Ricky this afternoon. He explained all the pros and cons related to my cover and I am happy with his recommendations. I do think however, that it might be helpful to be able to dispense with certain items which are not relevant to the customer, such as obstetric items for older women and male health matters for women without affecting the overall cover. Just a thought. Show details

I switched over from another health provider and I thought that would be it it would be just as easy to claim as it was with my other health provider.. rt health does not have a working app there is no option to claim on line and when you try to submit in inquiry via the online portal that option doesn't work either...so I'm not really sure how I… Read more

can claim anything because I don't have an option too.. before you roll out an app or any online member services portal you need to make sure that everything is working and it needs to be tested and it needs to be functionable.. your your office hours are only until five pm most people work until five pm most people don't have time to call during their lunch break so why do you have an online system where people cannot submit an inquiry and they cannot make a claim ..what is the purpose of having this app and online portal? I'll be looking to switch back to a different company this really isn't suitable for me at all it's too much effort..

I was dreading the whole hunting for new insurance experience tbh, I expected long holds and to be kept on the phone for yonks. Not the case. Torie Stephens, the consultant I had, quickly answered my call and led me to the exact right product,… Read more ·  2

answering my questions and explaining how things could change as we age and our family changes. I had it all sorted in around 10-15 mins and am confident that I have what we need at the most competitive price out there. Thanks Torie and RT Health.

Nice local health insurance – We have been with RT health for a few years. Local fund and competitive prices. Bonus they answer the phone so not stuck on hold. They respond to emails also Show details ·  2

Today I called RT Health sales team to ask if I could switch back to them after I was sort of bullied into switching to another provider (one of those independent brokers that "review" your coverage - 0/10, do not recommend) I was looked after by Katalina Eid and she was absolutely amazing. She was so kind and caring and really took the time to… Read more ·  1

explain things to me, and she constantly stopped and asked if I understood and gave me time and space to answer. I have an invisible disability that slows my processing down, and so I dont think she realised how much I needed this and appreciated it. It gave me a few extra moments to absorb and process what was said before moving on. Having previously worked in sales, I understand the background of her role and to have someone so young that understands that care, is more important than closing, is absolutely precious. She will close more deals this way. I would also like to say how much I appreciate the RTH team in general. Previous to the switch I was with them for a while and always found everyone so nice to deal with. They definitely need to put a budget into updating that god awful app! But thats just a "nice to have" added benefit. All of the other extras and support are second to none, in my opinion. Well worth the money!

Been with RT Health for 6 years and my parents for 50 + years with no complaints on service & coverage as a non profit. With cost of living so high and not eligible for a pension ??? (worked & paid taxes for 52 years - how's that fair!!) I decided to review my hospital & extras cover to see if I could save a few $$$. Rang several other companies… Read more ·  1

...big mistake as they won't stop ringing and using high pressure to sign with them ugh. With RT Health I dealt with Danny C.. he spent 20 minutes on phone with me with NO pressure only assurances and highlighted some issues RT Health vs other companies with fine print exclusions and trickery. Danny was great in explaining advantages of RT Health was able to assist & assure me RT was the fairest & for the cover had the best policies. Danny gave me some fair options that did not effect my particular circumstances and gave me some choices to lower costs and still achieve my health cover objectives. I'm certainly staying with RT because of Danny assistance and understanding that I did not receive from several other companies that contacted me. Thanks Danny for your support. Peter & Dee

My experience with RT health was good at the start until recently I had to submit a manual claims. The only way to do it is through their app and it has to be a photo, can't upload PDF files. So I photographed the receipt and they sent me a letter about 5 days later that they can't read receipt. So the claims just gets cancelled. They could… Read more

have reached out to me to let me know instead of cancelling the whole claims. I resubmitted it again and same problem. Finally on the third attempt the claim was processed but this took about 3 weeks in total. I even reached out on email about this to which I received no response.

Further, I find their website and app so outdated. You can't see much info about your policy i.e next debit date, or what you covered for in your policy or what limits you have remaining.

After a while, I decided I had to swith funds. Signed up with a health fund about 3 weeks go and they said they twice have sent request to RT health for clearance certificate. RT health say nothing received which is strange. I have been trying to chase this up the last week and getting no where.

After all this I lodge a complaint to the health insurance ombudsman who says they will give RT health a set date to respond to which they haven't even responded to the ombudsman. Wow! For a company to not even acknowlege that, they must be so disorganised or just don't care.

So I guess I just wait for ombudsman. Not sure what else to do. Such a poor experience!!

Peter thank you for your outstanding help. You took my call and went into all the details, responded to my emails quickly and let me know when the details were updated. It was so refreshing to have someone actually work with me rather than me chasing up all the time. Thank you again you are a star Sonja Show details ·  1

To review my current cover and to see if there could be any reductions made. Ricky was wonderful, helpful and kind. He explained everything thoroughly and helped me navigate which cover was best for me - can't thank him enough Show details ·  1

Excellent service from Kat! She was knowledgeable, friendly and helped us find the right cover for our family. The process was easy from start to finish. Thank you again :D Show details ·  1

I believe if you look further into the reviews left by a lot of the members, the follow up comments, when you are required to deal with them and claiming, are very different from the process of signing you up. The amount of time I had to spend calling and emailing regarding the one and only claim I made before going over to another provider was… Read more

ridiculous. Additionally, their app and website is frustrating, it continually locks you out, meaning you have to call and wait online for a very long time or email and wait until they end up responding. I would avoid joining with this insurance provider.

Joined throught a compare your health fund group. Was told all would be taken care of. Never received welcome call to check policy. Not wait time as this was a like for like policy. Then tried to claim for my CPAP machine and sleep study.The then argued that they would not accept my claim as I needed to have a letter from my GP even thought I… Read more

provided a full sleep study report from a Respiratory consultant suggesting that I try a CPAP machine, who would just spend $2,000 on a machine and not require it. this was esculated and they still would not accept it. I explained that regional people can not alway make an appointment with their GP that easy and we do not get bullk billed so it would cost me $110 to see my GP so extra cost. the earliest appointment I could get was in 8 weeks. they still would not respond to my queries after that. And to this day still have not heard from them. Would like to know what clinical qualifications the claims assessors and more so the team leaders that my query was esculated to an 8 page report from the a medical practitioner is not good enough. shame on you as a insurance provider so we have left RT Health and returned to the health fund we was with as they never treated us like this. will NOT be recommending RT health to anyone in Regional Australia as you get treated poorly and unfairly. I am now still waiting on my cancellation /transfer document from then to my current health fund and it is a month since we left. very quick to take your money but that all.

was referred to RT by a broker 14.04.26 joined up and paid yearly premium. contacted RT several times about differences to what the broker said. Spoke to RT on 21.04 and cancelled policy which is within the cooling off period. also sent email canceling and requesting refund. innumerable phone calls and brush offs with no one calling back. … Read more

today is 27.05.06 and still no refund. told was transferred to my bank. requested proof of transfer from NAB not just a letter saying it's done. Today 29.05 still no refund. Wish I had never dealt with them. I have now raised an official complaint with the Commonwealth Ombudsman

The service I received today from Kat was absolutely fantastic. Everything was handled so quickly and professionally. I really appreciated how kind and patient she was throughout the whole process. It made setting up my new policy feel completely stress-free. I left the experience feeling very comfortable and well taken care of. Show details ·  1

Excellent customer service! Katalina (Sales Agent) was friendly, knowledgeable, and very helpful in explaining the health insurance options. They made the whole process smooth and stress-free. Thank you for the outstanding service! Show details ·  1

She understood my dilemma, and did solve it perfectly for me, and ensuring I fully understood her directions by taking all the time necessary. I could not have been more impressed. Show reply

Peter Vozzo from RT Health was awesome in sorting out some complicated issues we had. Very happy with the outcome and outstanding service we were given. So nice to get real service from a very helpful person. Show details ·  1

I have had only positive interactions and results dealing with RT customer service over the course of my time as a RT health customer . I must commend in particular a recent interaction with Portia , who went out of her way to ensure I was made aware of the very best plans on offer within my budget as part of a review process . Show details ·  1

Spoke with Katalina today and she was very helpful and answered any questions I had. The process joining up with RT Health was very straight forward. Highly recommend! Show details ·  1

Katalina Eid provided me with an enjoyable and informative experience while helping me sign up to my new cover with RT Health. I was given answers to all my questions and was confident Katalina was giving me the best cover for my needs. Show details ·  1

Rikki from RT Health assisted me with reviewing my Health Cover. It became obvious that moving from Gold Optimal Hospital to Silver Plus Assure Hospital was advantageous to us as some services offered under the Gold cover wee no longer relevant to me and my wife. The process was very thorough and I am confident we came up with the right cover. I… Read more ·  1

have been with this Health Fund for over 26 years and have been serviced all the times to my fullest satisfaction.

I Called RT Health to amend my policy, as pensioners it’s become too expensive now. I Was helped by Ricky, He explained another plan, exact same cover, minus 3 items not required, we'd been paying more for something not required for years. I Moved plans, paying less now. Happy I took the time to enquire. Show details ·  1