Allied Moving Services WA, Perth
Verified9 reviews
Notice to Reviewers: Allied Pickfords has rebranded to Allied Moving Services.
I want to share my recent experience with Alliance Movers and Sirva during my move from Perth to Victoria. Unfortunately, it was a very disappointing experience. When my furniture was delivered, the delivery person informed me that the container… Read more
had fallen during transport. As a result, several of my furniture items were damaged. My belongings were in good condition before the move, so this clearly happened during handling or transportation.
What upset me even more was the response from the company. When I raised the issue, they refused to properly review the situation and told me to fix everything myself. There was no accountability, no proper investigation, and no support offered.
Moving interstate is already stressful, and this situation made it much worse. This has been the worst moving service experience I have had in Australia. Based on my experience, I would not recommend this company to anyone.
Follow-up · After multiple attempts alliance movers pay me the compensation. Thank fod.
Overall experience has been very good. Thanks for the support.
Absolutely amazing service. Punctual, Friendly, communication was 1st class. Movers were amazing and definitely knew their job. Highly recommend.
Be cautious with Allied’s “competitive” quote—it comes with hidden costs. 1/ They changed our confirmed moving date last minute, which disrupted our short-term accommodation and caused a lot of stress. 2/ Despite clear written instructions, they shipped our belongings without confirmed insurance. Several items were damaged or went… Read more
missing—totaling around AUD $10,000 in losses. 3/ To make things worse, they didn’t help with unpacking as promised in the proposal, even though I was six months pregnant and alone at the time. Communication has been poor, and their responses have failed to address the full scope of the issues. I’ve now had to escalate the matter to NSW Fair Trading. Overall, a frustrating and costly experience. Would not recommend unless you're prepared to manage everything yourself and deal with the consequences.
Allied were very courteous and helpful having to send a piece of art to a family member. The ladies on the phone were very helpful in explaining what needed to be done. The artwork was packed carefully. The persons collecting the artwork were very careful and considerate. If i had any questions they were answered in a polite and timely manner. My… Read more
relative received the artwork (Perth to Sydney) in excellent condition at the time we were advised it would be delivered, door to door. Thank you again everyone. Well done!
Good Move – Excellent service moving 3 bedroom house across town very speedy and efficient
Allied not really working together out – We chose Allied for our international moving from New Zealand to Perth. First, it takes 3 months and 3 days for the furniture to arrive. Our furniture (5 bedrooms) was moved and we departure on 22/12/2023. It arrived on 25/03/2024. Though we were given various reasons, we do not think it should have taken so long. We were extremely dissatisfied… Read more
with the conduct of the delivery team, comprised of three young men who arrived at 12 PM and went off by 3 PM yesterday. We were told that they would arrive between 10AM to 12PM, Thanks God, they finally appeared on 12 PM.
They carried out their duties very passively and made minimal effort to resolve issues. I had to request to check and protect our timber floor, which I believed any trained worker should have done so without asking. Unfortunately our entrance door metal bar was dented due to lack of protection.
Moreover, they refused to hang up the dryer, stating that their responsibility was solely to remove dryers rather than hanging them up. I am uncertain of where this policy is outlined.
Of particular distress was their refusal to assemble our two Ikea beds, despite our prior understanding that this service would be provided. This fact was not communicated to us until yesterday, after the entire process of inspection, quoting, signing-up and shipping overseas had been completed. Whats more, when we unpacked, we found quite a few kitchen stuff was broken. It was quite disappointing especially when we remembered the experience we moved from Perth to NZ six years ago with another moving company, not a single kitchen item was broken.
Despite the overall very unsatisfactory service, we remembered some staff who came late helping us install the beds so that we could sleep on our beds after so long time without beds.
Anyway we survived the long waiting time for our furniture, however we would like to share our experience so that people can have some idea when they choose moving companies. Forget to mention that Allied's headquarter is not in Perth, so every time it is hard to communicate due to time difference.
Very effective – Absolute pleasure to deal with, very efficient, fantastic staff, would recommend.
Professional from initial contact right up to uplift – I found dealing with allied was a great experience from the initial contact with all staff in Perth right up to the uplift and the contact with Cairns staff todate being very helpful and accommodating in organising our delivery
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.