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American Express Platinum Edge

American Express Platinum Edge

2.6 from 61 reviews

See the Best Frequent Flyer & Travel Credit Cards in 2019 as rated by Australians on ProductReview.com.au.

Pros

  • $200 Travel Credit each year

  • Earn up to 3 Membership Rewards Points per $1

  • 0% p.a. on Balance Transfers for the first 12 months

  • Complimentary Travel Insurance

  • Add up to 4 Cards at no additional cost

Cons

  • $195 Annual Fee

  • 1% Balance Transfer Fee

Reviews

Review distribution

5 star
9
4 star
15
3 star
7
2 star
4
1 star
26

Simon C

Simon CPerth

  • 15 reviews
  • 2 likes
  • Verified customer

Excellent credit card with great rewards

published

The Amex is my preferred credit card as it has a great rewards program. When you add up the benefits, they still far exceed the annual fee, although the reward points program has been downgraded recently. I like the statement credits and often get back >$100 year. Their online system is also the best compared to my 2 other credit cards. It's also quite good for online shopping as you can use with Paypal and there're no forex fees if you're charged in AUD even when the payment processor is overseas (unlike Citibank and many others).

Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Card Start DateOctober 2016
Main Point of ContactOnline
Card / Account Used ForEveryday Expenses, Online Shopping and Special Purchases
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Jim

JimPerth, WA

  • 4 reviews

No good anymore

published

This was such a good card before but has really gone downhill since. A free domestic flight before was changed to a $200 travel credit. The points conversion with krisflyer was the best thing and then they changed it WITHOUT NOTICE on 15th April. My hard earned points got cut in half with no warning and now earning will be the same as every other mediocre card. It's over for us amex.

Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Card Start DateJanuary 2009
Main Point of ContactPhone
Card / Account Used ForEveryday Expenses
See all answers
Sara

SaraGreater Melbourne (Outer), VIC

  • 5 reviews
  • 2 likes
  • Verified customer

Great credit card with Amex benefits

published

I had this card for many years before I had To close it for a loan approval. The offers on the card are pretty good. I could have up-to 4 supplementary cards without an extra fee. This card has annual fee but instead gives you travel credit to use on Amex travel portal which was easy to use as the range is wide and prices are not much more expensive than other travel booking websites. It’s well worth the annual fee.

Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
See all answers
DISSAPOINTED

DISSAPOINTEDmelbourne

  • 9 reviews
  • 4 likes

great card

published
Application Process
Main Point of ContactPhone
Card / Account Used ForEveryday Expenses, Online Shopping, Overseas/Travel and Special Purchases

Charwend

CharwendWide Bay-Burnett, QLD

  • 7 reviews

Good card with Frequent Fly points.

published
Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Card Start DateNovember 1998
Main Point of ContactPhone
Card / Account Used ForEveryday Expenses, Online Shopping and Special Purchases
See all answers

The reviewer stated that an incentive was offered for this review


ric

ricWide Bay-Burnett, QLD

  • 5 reviews

AU$ 200 each year towards travel or accomadation

published

for the first few years with plt. edge , we had a free return trip every year anywhere in aust. except WA
we now get a flat AU$200 to spend each (valid for 12 months)
we always use it overseas and 85/90% merchants accept it. reasonable rewards but over-priced .

Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Card Start DateAugust 2010
Main Point of ContactPhone
Card / Account Used ForEveryday Expenses, Online Shopping and Overseas/Travel
See all answers

Bob G

Bob G

  • 2 reviews

Lost me.

published

Why on earth would you now use this card? I only obtained it originally a number of years ago to receive Virgin Velocity points i.e. $1 AMEX spend for 1 velocity point and now they are worth half of what they used to be. It was good, now it is pointless. I'll be cancelling my card forthwith.


B LIM

B LIMPerth, WA

  • 2 reviews

Points Halved with no warning

published
Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Card Start DateJanuary 2019
Main Point of ContactPhone
See all answers
Therealpro

Therealpro

  • 5 reviews
  • 10 likes

Amex is totally a joke!!!

published

For all existing cardholders that are saving up the points to transfer to one of the airlines program, you guys are about to get ripped off big time! Effectively your points will get halved, this is so unfair from amex. Dont mind they change the points system after 14 Apr. but it is so unfair for all points that are already earn that will get affected. Totally stupid.

Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
See all answers
Titin

TitinPoint Cook

  • 4 reviews

So far so good

published

I have been using Amex Platinum Edge for a couple of years. Paid the annual fee but I got it back through the $200 travel credit that I can use for my trip bookings (flights or cars or accommodation). I like using Amex as it gives point rewards and we get triple points for groceries shopping. Amex also has special offers from various stores, but sometimes some stores still do not accept Amex cards or will charge a % surcharge if I paid by Amex card.


Smoj

SmojPerth

  • 2 reviews

Less than useless in an emergency overseas. Harrassing phonecalls every 2 minutes. Negative 5 stars.

published

Renato_A

Renato_AGreater Melbourne (Outer), VIC

  • 27 reviews
  • 31 likes

The Best Card for Grocery Shopping at Coles, Woolworths and IGA

published
Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Main Point of ContactPhone
Card / Account Used ForEveryday Expenses
See all answers

Jessta

JesstaPerth, WA

  • 24 reviews
  • 30 likes

Customer Service is Appalling and Arrogant.

published

DOC35

DOC35

  • 2 reviews

Appalling customer service that leaves you stranded

published
Sue

SueCanberra

  • 2 reviews

Terrible

published

We purchased our return tickets with a Platinum Amex card prior to leaving Australia. A little while into our trip, we decided to cancel our refundable tickets home and purchase new tickets with a different airline as we could get a better deal. On contacting Chubb Insurance who underwrite the card, we were told that our travel insurance would be voided because in the event of a claim, the original return ticket would not be used. This seems very slippery to be for a $1200/ annum card. We plan to cancel it.

Poor rewards

published

Travel prices are hiked.
No more free flights.
Travel team are rude and condescending.

All my mates and i are now switching to westpac which offers more.


Nick

Nick

  • 3 reviews
  • 3 likes

Worst Customer Service I've Ever Come Across!

published

The travel department are rude and condescending to their customers. They will also happily hang the phone up on their customers midway through a call when you're politely explaining why you're not impressed by the way they are talking to you.
When you later call the complaints department, the team there will put you on hold for 20mins till you hear a voice on the line say "the people you are calling have evacuated the building, please call back next time"; or they'll inform you that a manager will call you back in which they never will! Never been treated so poorly by a company before! Absolutely Appalling!!


Dr nuts and bolts

Dr nuts and boltsWest Lakes Shore

  • 4 reviews
  • 8 likes

Overpriced, $200 travel voucher useless, can't use in most SA stores, terrible resolution of fraudul

published

Vibs

VibsElsternwick

  • 3 reviews
  • 3 likes

Great Card, Great points and conversion rate BUT travel credit is big WASTE and BAIT!!!

published
1 comment
Vibs
Vibs

Candycrushaddict

CandycrushaddictAustralia

  • 15 reviews
  • 6 likes

Disappointed with the reduction of reward points

published
Transparency
Customer Service
Rates and Fees
Online Experience
Application Process
Card Start DateDecember 2015
Main Point of ContactPhone
Card / Account Used ForEveryday Expenses
See all answers

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