AMP Life Insurance

They have taken unauthorised extra payments from my bank and even though I have proven this with bank statements AMP are refusing to do anything about this. After speaking to at least 6 different people over 3 weeks all I get is lies. Each time I am told that both the case manager and upper level manages are all unavailable and that someone will call me back but they never do. Disgraceful conduct AMP

I have a life insurance policy with AMP for the last 25 years.I have a disability since 2010 and didnt earn any money nor getting any benefits from centrelink because my wife earns $40 a week above thrash hold income.I have a waiver of premium attached to my policy. I have been paying the premium with the help of my son to pay $54 dollars a month since 2010. I strongly believe AMP is very unjust and not doing their job. My dispute is with FOS at the moment and hopefully resolved.