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Did a decent job mounting TV but charged $75 to auto tune the TV which I didn’t ask for. Also, was meant to follow up with info on surround sound but didn’t.
A job well done at a price higher than expected
[name removed] did a great job installing a new internet point. However, I was a little disappointed when he turned up and within a couple of minutes said it will be another $70 on top of the $180 quote. I was giving the option to cancel the job however I choose to proceed. Just something to bear in mind when looking for quotes etc.
Good job well done
Called them out to install my Antenna - and a few tv points - they ended up doing some data and power points plugs aswelll - got one guy to do the whole lot instead of calling more tradies - cheaper by far then getting more people out and having time off work - will use again
Efficient and Friendly
Booked a TV set up for my mum and to have some new Down lights installed . Very helpful to my elderly mother as I couldn’t be onsite. Would highly recommend their services.
I called to have antenna fixed, as TV was very pixelated. I live right on the coast so thought after the number of storms we have had recently, this may have been the cause. Repair man confirmed antenna alignment was out by 30 degrees. Adjusted and channels reset on one TV, he didn't ask if I had more than one and I didn't think to tell him about upstairs one, as we rarely use it. Charge $150 for 15 minutes. Problem solved....wrong! Within 3 days I had pixelation again and could not receive SBS at all. Second call out. Turns out I need a whol...e new antenna, charge $300 because it is corroded, but it is only the small bracket that attaches the antenna that is corroded, how, unless the antenna falls over, can this affect reception? this was not mentioned at all in first call out. Not happy that I have shelled out $450 to this business when I feel problem could have been resolved at first call out. Will be definitely NOT recommending them to anyone. Wish I had have read these reviews, oh well, live and learn I suppose.
Don't know what they are doing
I asked them to come out because I was using channels. Said he would be here between 12 and 2 and arrived at 11:20, rang alarm bells. He told me the balun was faulty and as parts were not made for the antenna any more I needed a new one for $300 or, preferably ( his preference) $400 for a better antenna. You can buy universal baluns for less than $10 from Altronics or Jaycar. He also told me I needed to replace the booster, another$200. I don't have a booster! He measured the signal strength and told me that it was 54 and it should be around 7...0. I know that, in this instance, the number is negative and so a larger number is worse than a smaller number. I was extremely suspicious so did not go ahead with anything. Wish I had read these reviews first. A waste of $75.
Gives the industry a bad name
Hires sub contractors to rip people off
Does not offer discount to pensioners or seniors
And if something is wrong they always suggest a new antenna which means more money down the drain
They say they are local in every suburb but tbh they aren’t
Dishonest and Unproffessional
I called these guys up for help with fixing my broken TV, told them the problem (screen would just black out sometimes), they told me they could fix it and will charge me $120. They then send an elderly man to come collect it, and only when this guy drafted my receipt did I find out he was a subcontractor with another company "peake tv". Now this guy was extremely unproffesional, he had the TV 2 weeks and didn't say a word (he probably never touched it all during this time) and only returned it after calling/messaging him couple of times claimi...ng it was fixed. He charged me an extra $60 for "parts" (something AHS never mentioned when I called them) and left. I switched on the TV after he left only to find out it was still doing the same thing, and he was ignoring my messages/calls for days on end aftwerwards. He finally came to pick the TV up again after I pressured AHS to contact him, it was all for nothing though as just sat on the TV for another 2weeks without saying anything, now he is going to bring it back broken and I'm not going to receive a full refund, AHS are refusing to be accountable for anything, even though I called THEM for help, shocking service.
I used their services 12 months ago and was happy. This time I was pleased they could help the next day to look at a faulty ethernet point. However after testing claimed it was not the point or the modem but somehow it was all working again after about ten min and minimal work required. For this 15 min if that $120. that's $480 an hr. Shop around and enquire about their callout fee and not be fooled by the trick adverts. I'd hoped they would review the fee but no.
Please beware of these cowboys! call at least 2 other companies before deciding!
We were looking for some new tradespeople and found these guys over the internet. The person seem helpful over the Internet so we decided to use them. However once they get their call out fee, that is when they will start over charging you. They charged close to $500 to change 2 hinges for an oven!!! They could not even let me know the cost price of the hinges. BUYER BEWARE. Exorbitant prices to fix anything. Look at the rest of the reviews. They don't deserved to be still running. Many other reliable and honest tradespeople out there.
TV Antenna Installation
I had my TV antenna relocated. They use inferior products "no gaps" - immediate leak in my kitchen ceiling (under antenna). I tried to speak to them and they slammed the phone down in my ear. Shocking company, never use.
Incompetent and Un-Remorseful
Prompt initial attenadance but technician made a rookie error in not closing off the circuit by simply not capping two exposed telephone wires leaving us with no internet. Telstra technician diagnosed the problem but Andrews couldn’t attend to fix their stuff up for days, so I got someone else in. No refund and worst of all no empathy, acceptance of responsibility, remorse or apology. I’ve since heard more stories of woe with this mob, use Paul of Jim’s Antennas instead, very professional.
I got them out to get my new aerial that we put up, working. No he says, that's a crap one. Next minute hes got a new one of theirs on there, without asking if I wanted to go ahead. Also needing all the bells and whistles as well. So the job I was expecting $150. Turned into $510. Definitely will never recommend.
I was lied to & ripped off
I snicked an outdour extension cord using the hedge trimmer on Easter Sunday and the power went out to 3/4 of my house. Had to wait until Tuesday for an electrician. [name removed] from Andrews Home Services turned up. He told me the extension cord could not be repaired, which I had my doubts about and he would get rid of it for me. I heard him say twice to his apprentice "make sure you put that cord in the car". Hmmm?
I asked [name removed] to replace 2 light covers which I supplied and asked for a wired in fire detector while he was on site....
TV Antenna Technician lied and all of them rude and arrogant
I had TV Antennas Australia (trading as Andrew's Home Services) mount a TV and install an antenna in my rental property for my tenant on Friday 9/2/18. He “checked” the reception and I told him I wanted it installed in the ceiling not on a the actual roof. He tried to talk me out of it because it was easier, I stood my ground and paid him over the phone with my credit card. They had to come back Thursday 15/2/18 because of bad reception. The installer told me I need to install it on the roof and I had to repeat it at least 15 times I didn’t ...want it on the roof and I paid for a working antenna in the ceiling, after a lengthy discussion he said it would check the cables and move it around but that it should be installed on the roof, to which I replied I was not having this discussion again. Rang the office and was told the owner\manager would not be in the office until tomorrow, explained again the issue and got an attitude and “the technician is a star” and it need to go on the roof. Again I said that is not what I paid for and if it wasn’t going to work in the ceiling they shouldn’t have taken my money. Then I suddenly get told that the manager “has just walked in” and would call me back and hung up without taking my number. Manager rang me after getting my number from the tenant, same merry go round. Repeated myself again, this time the manager accused me of lying about wanting it installed in the ceiling to which I replied that you how could I be lying if it’s installed in the ceiling, it’s not like I got on the roof and took it down and put it in the ceiling myself. I then repeated that if they could not install it as required to refund me the antenna costs as they have not install what I wanted and I would get it done by someone who could. He refused and said they were trying to give me a solution again which is other that what I actually bought! I advised I would report this to Consumer Protection which I have. BE CAREFUL, promise you they can do what you want and then deliver what they want!
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