Andrews Home Services

Ripped Off. When I called for old antenna to be relocated I was also quoted $350 for a new one. When the installer arrived he did not introduce himself. No handshake. He suggested a Hills antenna for $700. It was all so quick I agreed. He removed the old one one which was still working & took 5 minutes. He later deliberately snapped one of the… Read more

arms off & did not remove old cable from barge board just snipped off each end. Attached new antenna to remainder of old cable running into house. He used less than 2m of new cable. The time at house was no more than 30-45 mins. There was no signal testing or tuning other than than "is your TV working?" Retail cost of antenna online was $150, stand was $49 plus 2m of cable & one joiner. Main focus seemed to be getting my $700 & leaving. I initially thought I was calling a local Mandurah person so was surprised to when I got the invoice to see Perth Company. No offer of pensioner discount. I`m probably more angry at myself for getting mislead.

Quoted price was exceeded by $100 for one part of the quote and parts installed appear to be advertised on their website much cheaper Queried the cost as didn’t get the invoice until after payment, was then informed description did not include items that had never been mentioned. Apparently if you are quoted $600 for a new antenna while on site… Read more

they then charge you extra to fit it! Original order placed through TV Antenna Services but sub contracted to this mob. Don’t trust them.

Misleading. I made an inquiry with Steve under TV Antennas Mandurah for a single antenna point, and he gave me a quote for $370. However, I was charged a different price, and the technician who came didn't even introduce himself properly. I thought it was Steve, but when I got the invoice, it was from Andrew's Home Services. I was surprised to… Read more

find the invoice was from Andrew's Home Services, not TV Antennas Mandurah. And I made an assumption about the technician's name being Andrew based on the invoice email, since Steve didn't clarify this before the installation. I messaged Steve to express my disappointment, but he didn't bother to respond or apologise. The lack of communication and transparency is very disappointing and I'm extremely unhappy with the service I received.

After having multiple Antenna companys come out and try and get the signal back these guys finally got it all working for me. Clearly explained what was wrong, how much and done ina timely manner Show reply

Quick and easy – I needed data cabling repaired and sorted as a previous installer had left me in the lurch. They can and fixed my cabling at a reasonable price. Also fixed some minor electrical issues and arrived on time and stayed on budget.

Great experience with fast outcome – Just had Dave out to replace antenna. He turned up promptly and replaced antenna/splitter/ etc plus did additional replacement antenna wall input which was loose for no extra charge. Still waiting for the other two companies I called to turn up. I contacted AHS yesterday and by 11am today it was all done with 100% signal and 56 channels on both our TVs. Would 100% recommend their staff and workmanship. Show reply

*DO NOT USE, misleading and overpriced*** – I recently hired a service from Steve to mount my TV on the wall. I was quoted $270 to $290, depending on the bracket, but was charged $385 in the end. Additionally, I asked for my data cable to be checked as it wasn't working. The technician merely plugged in two cables and adjusted the TV settings to tune the stations, a task that took about 30… Read more

seconds.

After raising my concerns, the company responded and explained that these two tasks were included in the charges. However, I feel that the additional $300 for connecting two plugs and mounting the bracket is excessive and not clearly communicated upfront. Transparency in pricing is crucial, and I believe there should be a clearer breakdown of costs for customers. My husband told me the guy who attended told him $350 and he made payment. I only saw the amount of $385 when I opened the invoice. Do not recommend... nearly $400 to place a TV On the wall how disgraceful is that. They will catch you with other costing if you use them.

Misleading advertising /overpriced service..$37 p/min – …claimed to offer seniors discount, no call out fee & offer service from $75. We couldn’t tune in our TV despite at 2 wall points already insitu so tech went into roof space (he didn’t need a ladder, as easy access from upper floor) he found the cabling was already in the roof /just not connected; all up he spent 10min on site, supplied only a… Read more

$5splitter and proceeded to charge $220. What an absolute rip. Should have been the $75 service in my view + splitter! Beware of all the sponsored ads for this company without reviews claiming no call out fee, discount for seniors/pensioners or lowest service fee of $75. Talking about misleading. Never felt so ripped off in my entire life…look like these business’ prey on the recently retired and over 68+.

Too Expensive – I've been charged $440 to install a bathroom ceiling fan, to install a new power point and a new light switch for garage light. The tradesperson ([Name Removed]) had to go to a wholesaler to buy the fan. It took about an hour. Very expensive. Wouldn't recommend this company to anyone.

Not great – Did a decent job mounting TV but charged $75 to auto tune the TV which I didn’t ask for. Also, was meant to follow up with info on surround sound but didn’t.

A job well done at a price higher than expected – [name removed] did a great job installing a new internet point. However, I was a little disappointed when he turned up and within a couple of minutes said it will be another $70 on top of the $180 quote. I was giving the option to cancel the job however I choose to proceed. Just something to bear in mind when looking for quotes etc. Show details

Good job well done – Called them out to install my Antenna - and a few tv points - they ended up doing some data and power points plugs aswelll - got one guy to do the whole lot instead of calling more tradies - cheaper by far then getting more people out and having time off work - will use again

Ripped off! – I called to have antenna fixed, as TV was very pixelated. I live right on the coast so thought after the number of storms we have had recently, this may have been the cause. Repair man confirmed antenna alignment was out by 30 degrees. Adjusted and channels reset on one TV, he didn't ask if I had more than one and I didn't think to tell him about… Read more

upstairs one, as we rarely use it. Charge $150 for 15 minutes. Problem solved....wrong! Within 3 days I had pixelation again and could not receive SBS at all. Second call out. Turns out I need a whole new antenna, charge $300 because it is corroded, but it is only the small bracket that attaches the antenna that is corroded, how, unless the antenna falls over, can this affect reception? this was not mentioned at all in first call out. Not happy that I have shelled out $450 to this business when I feel problem could have been resolved at first call out. Will be definitely NOT recommending them to anyone. Wish I had have read these reviews, oh well, live and learn I suppose.

Don't know what they are doing – I asked them to come out because I was using channels. Said he would be here between 12 and 2 and arrived at 11:20, rang alarm bells. He told me the balun was faulty and as parts were not made for the antenna any more I needed a new one for $300 or, preferably ( his preference) $400 for a better antenna. You can buy universal baluns for less than… Read more

$10 from Altronics or Jaycar. He also told me I needed to replace the booster, another$200. I don't have a booster! He measured the signal strength and told me that it was 54 and it should be around 70. I know that, in this instance, the number is negative and so a larger number is worse than a smaller number. I was extremely suspicious so did not go ahead with anything. Wish I had read these reviews first. A waste of $75.

Dishonest and Unproffessional – I called these guys up for help with fixing my broken TV, told them the problem (screen would just black out sometimes), they told me they could fix it and will charge me $120. They then send an elderly man to come collect it, and only when this guy drafted my receipt did I find out he was a subcontractor with another company "peake tv". Now this… Read more

guy was extremely unproffesional, he had the TV 2 weeks and didn't say a word (he probably never touched it all during this time) and only returned it after calling/messaging him couple of times claiming it was fixed. He charged me an extra $60 for "parts" (something AHS never mentioned when I called them) and left. I switched on the TV after he left only to find out it was still doing the same thing, and he was ignoring my messages/calls for days on end aftwerwards. He finally came to pick the TV up again after I pressured AHS to contact him, it was all for nothing though as just sat on the TV for another 2weeks without saying anything, now he is going to bring it back broken and I'm not going to receive a full refund, AHS are refusing to be accountable for anything, even though I called THEM for help, shocking service.

Please beware of these cowboys! call at least 2 other companies before deciding! – We were looking for some new tradespeople and found these guys over the internet. The person seem helpful over the Internet so we decided to use them. However once they get their call out fee, that is when they will start over charging you. They charged close to $500 to change 2 hinges for an oven!!! They could not even let me know the cost price… Read more

of the hinges. BUYER BEWARE. Exorbitant prices to fix anything. Look at the rest of the reviews. They don't deserved to be still running. Many other reliable and honest tradespeople out there.

TV Antenna Installation – I had my TV antenna relocated. They use inferior products "no gaps" - immediate leak in my kitchen ceiling (under antenna). I tried to speak to them and they slammed the phone down in my ear. Shocking company, never use.

Incompetent and Un-Remorseful – Prompt initial attenadance but technician made a rookie error in not closing off the circuit by simply not capping two exposed telephone wires leaving us with no internet. Telstra technician diagnosed the problem but Andrews couldn’t attend to fix their stuff up for days, so I got someone else in. No refund and worst of all no empathy, acceptance… Read more

of responsibility, remorse or apology. I’ve since heard more stories of woe with this mob, use Paul of Jim’s Antennas instead, very professional.

Expensive – I got them out to get my new aerial that we put up, working. No he says, that's a crap one. Next minute hes got a new one of theirs on there, without asking if I wanted to go ahead. Also needing all the bells and whistles as well. So the job I was expecting $150. Turned into $510. Definitely will never recommend.

I was lied to & ripped off – I snicked an outdour extension cord using the hedge trimmer on Easter Sunday and the power went out to 3/4 of my house. Had to wait until Tuesday for an electrician. [name removed] from Andrews Home Services turned up. He told me the extension cord could not be repaired, which I had my doubts about and he would get rid of it for me. I heard him… Read more

say twice to his apprentice "make sure you put that cord in the car". Hmmm?

I asked [name removed] to replace 2 light covers which I supplied and asked for a wired in fire detector while he was on site. I didn't get the fire detector I asked for. I did get the power back but was told not to use the kettle and toaster at the same time and was charged $350. When I questioned the price he gave me lies. More lies followed when he told me he would need to come back to replace old style fuses in the meter box and do the fire detector at a cost of $600-$1000. After he left I rang the office to explain my concern and I was laughed at. So later that day I emailed to ask for my extension cord back and to cancel any further work. It took 3 more emails tho get the cord returned.

I contacted another company and had the fire detector installed and was told all I needed in the meter box were the new style plug in fuse switches which I bought at Bunnings and did myself at a cost of $36.

The reason [name removed] told me not to use the kettle and toaster together was because all he did was put an old 8amp fuse in a 10 amp slot. Totally ripped off!!!

TV Antenna Technician lied and all of them rude and arrogant – I had TV Antennas Australia (trading as Andrew's Home Services) mount a TV and install an antenna in my rental property for my tenant on Friday 9/2/18. He “checked” the reception and I told him I wanted it installed in the ceiling not on a the actual roof. He tried to talk me out of it because it was easier, I stood my ground and paid him over… Read more

the phone with my credit card. They had to come back Thursday 15/2/18 because of bad reception. The installer told me I need to install it on the roof and I had to repeat it at least 15 times I didn’t want it on the roof and I paid for a working antenna in the ceiling, after a lengthy discussion he said it would check the cables and move it around but that it should be installed on the roof, to which I replied I was not having this discussion again. Rang the office and was told the owner\manager would not be in the office until tomorrow, explained again the issue and got an attitude and “the technician is a star” and it need to go on the roof. Again I said that is not what I paid for and if it wasn’t going to work in the ceiling they shouldn’t have taken my money. Then I suddenly get told that the manager “has just walked in” and would call me back and hung up without taking my number.

Manager rang me after getting my number from the tenant, same merry go round. Repeated myself again, this time the manager accused me of lying about wanting it installed in the ceiling to which I replied that you how could I be lying if it’s installed in the ceiling, it’s not like I got on the roof and took it down and put it in the ceiling myself. I then repeated that if they could not install it as required to refund me the antenna costs as they have not install what I wanted and I would get it done by someone who could. He refused and said they were trying to give me a solution again which is other that what I actually bought! I advised I would report this to Consumer Protection which I have. BE CAREFUL, promise you they can do what you want and then deliver what they want!

New antenna – I called on the Friday arvo, booked in for the following day, AL arrived on time and fitted a new antenna, will probably use them again to wall mount our TV’s. Professional, maybe not the cheapest around but you get what you pay for nowadays. I’m confident our antenna will last the distance.

Good service good guys goodprice – Rang and asked then the replace my antenna and it was all bent out of shape and the tv was playing in. Dan came out the next day and did a fantastic job. Wife happy now she can watch neighbours. And they gave me a pensioners discount.

Rip off!! Do not hire! – 1 person to install 3 power points. 2hr job = $750 I am still in shock! Find someone else!! Wish I'd read these reviews before my husband hired him!

Definitely a dodge job – His attitude was terrible not to mention arriving 2hrs late. Quote was double what others wanted. Would not recommend. Shop around for an honest tradesman.

Shocking – I had got a phone quote for $220- $240 for a job consisting of installing a Chandelier and 2 pendant lights. When technician came he didn't have the required part and asked to come back on Monday to finish the job, I said OK , then he asked me to pay $100 for the 20mn , I said I was given a quote for the job and not a charge per hour, plus not my… Read more

fault he didn't have the required material. I said I will pay the amount when he finishes the job on Monday.

He got angry , threatened to cut off my power, would not leave when I asked him to , and banged the door with his ladder , broke, after verbally abusing me.

I am shocked of such aggressive unacceptable behavior

I feel traumatized and insulted

Most expensive electrician I ever seen. Ripping off – Highly NOT recommend to use them, Incapability of service and guy gave me a quite $140 to do a job at the end asked about $750 and he scared me too. He said that my house goes on fire soon. I did not like his job.

good service, reasonable price, – neat and tidy, price reasonable they cancelled on me but it was the weathers fault. came out next day when it was dry and replaced my ariel. all good

Highly NOT recommend to use them, Incapability of service and irresponsible post-service response – A simple phone cable problem which could not be solved by their visit. The service charged me $99 with giving an incorrect diagnosis and nothing was done. Had to call in another technician who had solved the cabling in few minutes. I would really doubt the capability of their cabling technicians. Tried to get refund for their failed service, but their response is very irresponsible. Should have looked this website if I was smarter.

Would have been cheaper to have a lawyer do the job – Called this service in response to an ad in the local paper. I knew what the fault was, a dodgy wire behind a fuse. Guy arrived about 2 hours late and replaced the wire. Took 10min. Tried to talk me into a new fuse box and then a re-wire. Then gave me a bill for $164. I was ill suffering the flu otherwise I may have argued. Lesson learnt, should… Read more

have looked on this site first.

This business is called TV Antennas Trading as Andrews Home Service.

Prompt service , on time. Got the Job done no hassles no mess.

Rip off – Biggest rip off ever got quoted 300 for new tv arial charged 600 and was litaraly there 10 min keep clear