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4.8
2,202 reviews
AI reviews summary
Pros
Cons
Verdict
The service is characterised by highly professional, punctual, and friendly tradespeople who communicate clearly and maintain clean workspaces. However, there are recurring issues regarding premium pricing and firm upselling during the inspection phase. Administrative challenges, particularly regarding itemised billing and the refund of deposits, impact the overall experience.
Dominic, Kosta & Corda supplied and installed my new FUJITSU aircon unit. Went very smoothly with great professionalism shown by all members! Very happy with unit & quality of service provided. Show reply
- +1
⭐️⭐️⭐️⭐️⭐️ I couldn't be happier with the service provided by Jordan the plumber from Same Day Trades. From start to finish, he was professional, courteous, reliable, and extremely knowledgeable. He installed our new hot water system efficiently and made the whole process stress-free. Jordan also organised two friendly same day professional… Read more · 1
tradesman and arranged the installation of our new Mitsubishi inverter air conditioner and heater, ensuring everything was handled smoothly and on time.
His communication was excellent throughout, and he went above and beyond to make sure we were satisfied with the outcome.
It's refreshing to deal with someone who takes such pride in their work and genuinely cares about their customers.
I highly recommend Jordan and Same Day Trades to anyone looking for quality workmanship and outstanding service.
Thank you for a fantastic job! ⭐️
Lee
Morphett Vale
If I could give zero stars, I would. Do not use these plumbers. I had a vanity basin mixer tap that I had already purchased myself and simply needed the old tap removed and the new one installed. As I didn't have the tools to do it, I called this company after seeing one of their fridge magnet advertisements. The plumber advised that my water… Read more
pressure was 800kPa and claimed that anything over 500kPa would void my warranty. He then recommended replacing the pressure reducing valve and ball valve at a cost of approximately $1,200. I was shocked at the price but assumed it must have been a major job and agreed to proceed. When the work was completed, my partner was told the bill was $1,286.40. When she requested an invoice, she was told one was not available and that payment by Visa was required immediately. Afterward, I contacted another licensed plumber for advice and was informed that the required parts would cost around $100, and the entire job would typically be completed for approximately $400. I then requested an itemised invoice. The first invoice simply listed the work performed with a quantity of "1" against each item and a total price. After I questioned it, a more detailed invoice was provided. Upon reviewing the invoice, I discovered that I had been charged for flexible hoses that I had supplied myself with the tap. Based on my experience, I would strongly recommend obtaining multiple quotes before engaging this business. I felt pressured into approving expensive additional work and was subsequently charged significantly more than what other plumbers advised was reasonable. Needless to say, the fridge magnet went straight in the bin!
Reviews with attachments
Predatory tactics. Their magnets which I have received more than FIVE times now are directly misleading, as they are not proud to call themselves Same Day Trades, hence the 'local emergency plumber', 'local emergency electrician', and other names they own and operate under. No ABN shown, and their name printed in the smallest print. Advertise no… Read more
call out fee, instead they charge an inspection fee. Likely so they can pressure unsolicited works, and avoid cooling off periods, very cunning.
Charge deposits that do not align with the legal thresholds, many complaints available here showcasing. The legal requirements are $1,000 if works are under $20,000 and 5% max if over $20,000.
Have claimed to offer 10% discounts, yet when time to pay they would 'waive the GST', which is a 9.09% discount.
18/7 rather than 24/7, allegedly.
ABN found is: 15 610 792 062. No abn listed on any website, or advertising material. Have to go through ASIC with the business name SAME DAY TRADES (SA) PTY LTD
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Do not go anywhere near this rogue,unscrupulous,faceless,overcharging company who prey on seniors with fear tactics,and provide inadequate minimal quotes without any Terms and conditions they legally should provide BEFORE accepting a quote,NOT after. They include hidden,overinflated costs they point blank refuse to itemise ,despite me making… Read more
several requests,and their eventual responses are never signed by an individual.These costs include labour charges(which legally they are obliged to supply along with other requested costings) coming up with a bottom line figure about twice the “going rate”. A large portion(about half)of their charges include so called “Operational Costs” which includes things such as staff training,advertising and marketing,office support,vehicle and equipment maintenance,travel to jobs,insurance and computers and software etc. Their $0 call out fee is very quickly absorbed into operational costs,and their advertised seniors discount was reluctantly given only on my insistence and not offered by them. Their finishing of my plumbing job which I was told was “urgent “ to avoid a “major whole house plumbing catastrophe” was very poor,requiring no less than 4 follow up visits to rectify a problem which,if done properly in the first place would not have needed any further attention, with Same Day Trades proudly saying “we have met our warranty obligations “. My lawn and garden was left covered with gouged out areas,clay everywhere covering SA Water meter and my watering system. Please,before committing to any work with Same Day Trades get a 2nd quote(which will certainly be cheaper),ask for a very detailed breakdown of all costs and what you are being charged for,and ideally avoid them all together. They are a grossly overcharging company who refuse point blank to justify any costs and I would never use them again,primarily because of their overcharging
I just had Matt come change my bathroom taps. Very friendly guy. Explained what needs to be done and the cost of whats needed. I was surprised by the cost so only had my bath taps done. Other taps will be done at another time Show reply
Was a little confused as the technician [Name Removed] from SA Plumbers, whom I had called came out to give us a quote, or rather options 1-3, yet the tradesmen were from Same Day Trades. We originally accepted option 2 and I paid a deposit of $600. An hour later I called back as we had decided on option 1 as it included re concreting the area dug… Read more
up. The leak was under the half court tennis court, so that was a lot of concrete. I was asked to pay $1k more as it was a bigger job and so I did. Took them 3 days and I cannot say a bad word for [Name Removed] and the young tradies who worked at our place. However on day 1 my husband was asked to accept a new quote that was $4k higher as they had to replace the pipe from the meter to the house as apparently it wasn’t the correct pipe and should never have been used underground? We were now looking at just over $12k for the job. Day 2, we were asked for another $2k as this was an instalment payment. We had not been informed that instalment payments were part of the process, thinking that the deposit was all that was required until the work was completed. A channel was cut across the court and the pipe replaced and the channel backfilled. We got a call saying the work was finished and payment needed. My husband queried that as the concrete had not been replaced. [Name Removed] called [Name Removed] to confirm concrete installation and [Name Removed] called my husband telling him the job was complete, it did not include re concreting. Needless to say, we were not happy. I especially was not happy when [Name Removed] told him if the job was not paid for, the works may have to be dug up and removed. Overall, I was not happy with the standover technique, lack of transparency, invoices with no detail of work done, continual increase of price and dishonest representation of what the job entailed. So now we need to complete the job ourselves. That will be fun at our age!
Please read my review!! Wire in 6 X LED's (Supplied) total cost $3200!?.. Electrician initially quoted $1500 which blew my budget straight away but then that amount quickly doubled due to him not knowing what wires did what. Electrician then broke a cornice next to the man hole. Knocking $100 off to compensate would have been nice. The… Read more
electrician set all his gear up then pressured the upsell otherwise he would pack his gear up and leave. This is gauging at its finest. Do not use these people as I am getting nightmares to this day $3200 to wire in 6 X LED's that I supplied WTH!? Don't believe the other reviews, if you want to see my invoice please reach out PS- I will continually edit this review so that it stays at the top Ps- Why are all the other reviews just talking about customer service. Come on people show us how much you paid!! You all must be friends of the company Pps- Why isn't the company reaching out to me to make this right? You don't mind reaching out to everyone else!
Pretty disappointed with Same Day Trades Plumbing to be honest. Called them out for a water leak and they first thought it was inside the wall, so they cut into one of the rooms and made a big dusty mess — turns out the leak wasn’t even there. Later they found the issue outside near the main water connection and cut through the concrete to fix… Read more
it last Friday (1 May). Now less than a week later, the same spot is leaking again.
We only noticed after getting home from work and hearing water running flat out with the water meter spinning non-stop.
Tried following it up and apparently no one’s available until next Wednesday. They also said they tried calling me and left a voicemail, but there was no voicemail at all — just a missed No Caller ID call.
Meanwhile we’ve had to turn the main water valve on and off every day before work, before bed, etc. just to stop the leak. (Tried to save it with everything we had even with the duct tape but it required a professional tool and professional plumber)
For a repair job that supposedly cost around $2k, I honestly expected a lot better service and a bit more responsibility when the repair failed almost straight away.
Definitely not recommended. And we don’t know what to do next…
Do not use this company, they charged my 86 year old nan for plumbing $814dol and did nothing worker Matt stating they would charge her 20,000 dol to fix the plumbing sa water came out fixed it for free. No ABN on Quote also stated No Call Out Fee Charged her
Had a tap that would not turn off and was very worn. Same Day Trades sent a crew straight out and quickly resolved the issue, installing a brand new mixer in my kitchen sink. Work was fast and professional and I remained informed for the duration, making the whole ordeal stress free. Very happy with my new tap. Show reply
The guys installed a new hot water system and fixed some taps and cleaned up some messy loose pipes in the roof. Really appreciate the job they did. Show reply
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Very happy with the service Flynn provided advice and information about the job, also service requirements if needed for air conditioning unit Show reply
Had new downlights installed by Connor. He was extremely professional with his demeanour and attention to detail. I'd be more than happy to have him return for future jobs! Well done! Show reply
Latest follow-ups
Be VERY VERY careful in your dealings with tradies you haven't dealt with before. Read reviews BEFORE! – My water heater wouldn't start so I expected to pay a couple of hundred dollars to replace the valve (or whatever) so I called Same Day Trades to ask for a plumber. The plumber arrived and quoted $4,200 to replace the water heater! Wow! was I… Read more
shocked!? The shower taps were leaking so I asked him to replace those. He quoted $542 to do that and, I didn't register the amount. I signed something on his phone and he took about 20 minutes to replace the taps. In a daze I signed and paid a $2,000 deposit (for the new water heater). I then discussed this with my daughter who suggested it was a VERY high!? So I checked with the AI on my desktop which suggested $80 to $270 (for a difficult installation). The plumber took 20 minutes to turn off the water mains, replace the taps and turn the water mains back on so it was NOT a "difficult" replacement. It was suggested to me by another plumber that the taps cost about $30 so I thought $50 for 20 minutes labour - $80 plus GST $8, $88 would be a fair charge! I was willing to add some reasonable markup but Same Day Trades would not consider anything but the $596.20! He also claimed that he had expended $400 in labour, so far, to replace the taps! After researching the water heater and contacting a supplier I was quoted $1,047 to supply what sounded like the same heater. So the Same Day Trades plumber had quoted $4,200 to install a $1,047 water heater. Also my toilet was leaking and he quoted $511 (plus GST) to fix it. I've since gone down and bought a new seal for $5.40 and fixed it myself so doing saved myself $557 :) Needles to say, I cancelled the installation! Now Same Day Trades refuses to refund the balance of my deposit till I sign an NDA! I imagine this is to prevent me reviewing the service I got and discussing it with anybody
Follow-up · Nothing further has happened since. Their receptionist just fobbed off any further communications. Consumer Affairs was TOTALLY USELESS….
Why wasn’t this review published!?
I called the number on a fridge magnet ,not knowing it was a multi state company, an employee turned up my drains were not blocked but were being… Read more
invaded by tree roots . The employee advised before starting that it would cost $900.00 plus gst to clear them out.which included the $49.00 call out fee . After using jet cleaner and camera he identified a small area on a bend that would require replacement. He then said he would give me me a quote. this was $6000.00 .I told him i could not afford that at this stage. He packed up his tools and left . I then found that the toilet had blocked after he left . I called another plumber for an opinion ,he attended and fixed the problem for $150.00 and advised that the digging up was not required as his machine had removed the roots . I would not advise anyone to use same day trades as i considered that i was being fleeced of my pension savings
Follow-up · I recieved a return phone call after 4 attempts and lady heard my complaints and stated i would be contacted by a member of complaints team ,i have never been contacted since, nothing was offerrd as a result after 3 weeks. I am still waiting ,same old story dont use this company
Follow-up · still waiting to be contacted .Last person to contact me stated a team member would contact me ,nearly 4 months have passed ,they must be busy
Hi Geoff, Hi there, Thank you for taking the… Read more
John was great installing my tap from Bunnings very polite and respectful Show 3 replies
Follow-up · I never wrote this review - who did . My opinion was rhe opposite . The job was daylight robbery . Overcharged , and as an old woman of 92 , I was taken advantaged of by a very arrogant young man .
Follow-up · JOHN WROTE HIS OWN REVIEW‼️‼️‼️ Haha! Please read my follow up !it REVERSES FAKE JOHNNY - BOY’s TEVIEW . WHAT AN IDIOT ‼️‼️‼️
Positive reviews
Prompt service to repair a leak in an outlet pipe and clear a drain. Christian, Austen and two other gentlemen whose names I don't know were all polite, charming and efficient. I highly recommend this company. Show reply
Thankyou Diego, Jordan and Team, Outstanding service from start to finish from the first phone call to the final test, everything was professional. Initial job Jordan attended upgrading the external power board and testing to stablish the reason for the power tripping . The 2nd Job - Diego attended, replacing exterior wiring plus installed new… Read more · 1
exterior downlights. Both electricians arrived when they said they would, and explained each step so I understood what I was paying for. The work was clean, certified, very experienced tradesmen, everything you would expect and more. Thankyou to a Professional Team incl Admin. Kind regards Janice D
During the last couple of days we have had Same Day Trades in our home replacing an old electric water heater. As is the case with houses built in the 1800s, nothing is straightforward, but it was no trouble for Cameron, Jordan and Matt. The old manhole was too small for them to access the roof space, so they got up on the roof and took off some… Read more · 1
sheets of iron. Nothing was too much trouble. They also alerted us to moisture in the roof space. Very helpful. We are happy with our new heater and they explained the changes in the meter box outside. It was also lovely to see three delightful guys enjoying their work. Thankyou Same Day Trades, Cameron, Jordan and Matt. H and R Guildford
Negative reviews
elderly parents in elizabeth SA, had a slight drip from shower taps, me and sister previously installed new shower head about 4 week ago, but said its not why its leaking its the tap washer ,,, it wasnt even a leak more a slight drip but she insisted she wanted it fixed, next thing in know they had the magnets in the mail, so called for same day… Read more
plumber ,,,whom claimed they couldnt even come same day as advertised, then once there, claimed they have to inspect every pipe, and found some corrosion under vanity sink taps took photo showed mum how it looked and said that could burst any time now,,,, then for some reason changed her outside garden taps, changed shower taps and fixed leak ,also said they have to replace shower head, she goes its new, he said well theyre crap , and went to bunnings to buy her a new one but bought the exact $20 head to replace one which was new to start with,,,,, he has replaced shower taps didnt replace kitchen as they were same as he was going to install then he dug up part of garden near meter claiming they need to test water pressure and that if it was over 500 psi then it can be claimed on insurance, and he had apparently turned down, but now mum said the water pressure is way higher, they showed 3 quotes, $3000 for one set of pipes for vanity, $4000 and a $6000 quote, for all undersink pipes, making it sound urgent, they agreed on the lower quote, and unfortunatly signed it but then dad goes hold on i think we will wait and speak to my daughters, next thing guy goes nah ill just do it now, and run off and took 10 mins to change isolation pipes under vanity, wtf,, he come to house two days, charged $2000 for what ever he did first day and then just over $1000 on next day, weirdly, when paying using credit card details they went thru 3 cards details before it would go thru. not sure if thats a banking limit thing or not. but now concerned he has 3 lots of their bank cards details. so yes they got the extra work done but it was unnecessary and seems to be an inflated price for said repairs,,, and seems they wont give invoice out,,,, Also they dont seem to want to give a reciept or itemised invoice, and when mum spoke to them on phone requesting one and telling them off foe being ripped off he just said he will send tomorrow,
then mum rings back to say bill was in hubby name not hers but the guy acted as tho he hadnt spoken to her before he was very unprofessional on the phone, claiming he had no recollection of any phone calls that day and she had just spoken to Jake both times,,,, i think he is messing with her to make her look stupid When i googled that they may have been scammed google mentioned oh yes those companies are known for upselling taps and things to the elderly,, this is exaclty what they have done, zero stars never ever use them
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Our electricity blew and a serviceman from there came, looked at our swichboard, etc. and quoted us between 4k to 10k approx. to have things fixed, with $900 deposit, which my mother agreed to pay and she agreed to the approx. $10k. We were soon later told by various other sources that that quote sounded 'a lot' so we got someone from another… Read more
company for a second quote, who quoted around $6k to bring everything up to regulation, but this second guy also looked in the switchboard and flicked the fuse thing up and said, 'Now you've your power back'! So not too happy about the first serviceman from SDT also having looked in the switchboard and not telling us that. Obviously, we're rank amateurs to not know anything about fuses but still, that would have been an honest thing to do. Silly us thought we needed to pay a lot to get our power back. At least we got our $900 back when we didn't proceed with the work so what they did I guess was all legal but they don't rank high on the beginner-friendly scale.
Same Day Trades fixed a leak in my front yard tap about 1.5-2 years ago. It was a bit of an emergency. The upfront service was good with good clear explanations etc. However the price was exorbitant, but I paid it because I was desperate. However the tap developed a leak again this week, so the workmanship was also dubious.
Recent reviews
We had a problem with our doorbell not working. Michael H came out to fix it. He was prompt and professional. A real gentleman. Easy to talk to & he explained what he was doing. Really efficient. Very pleased with his work & his manner. Show 2 replies
Martinez was professional, kind, polite and worked hard. He answered my questions and explained what he was doing. Thank you so much for job well done. I would highly recommend Martinez for anyone. Show reply
Had leaking bathroom basin taps. Came same day earlier than anticipated. Andy called 30 mins prior to arrival. The whole experience was great, quick, friendly and clean. Answered my questions. Would use them again and highly recommend. Show reply
I’d like to thank Johnathon and Ben who managed to sort a tap problem in my bathroom. The house is about 130 years old and the taps used align with the historic significance of the home. Johnathon went above and beyond to sort the problem and I’m extremely grateful for his help. Karen Show reply
Jesse from Same Day Trades was brilliant. He arrived within the time period advised on the same day I phoned and he made a thorough check, not only of the issue at hand but also of any other wiring that may become an issue later. After inspection he promptly found the cause and offered 3 options as to how to proceed. He was very informative and… Read more · 1
we agreed on the action to take as well as advice going forward and I had power restored to my home before he left. I was happy with the prompt visit and efficiency and realize services will cost more on the day for urgent work but I was also happy with the cost as well.
Christian, Billy, Jordan D and Brody, amazing work really respectful I am extremely happy as soon as I rang they came straight away, if I could put 10 stars I would Christian is very professional and well mannered Show reply
Hi Fletch, Thank you for your feedback. We’re… Read more