Quick, friendly, professional & courteous!
Rang for a electrician around midday to get an NBN data point moved and Chris arrived at 3pm with not just a quote but a fantastic solution to my wifi range issues. Turned up next morning at 7am installed new point and helped me with setup advice. Highly recommended! Thanks so much Chris!
I contacted yesterday Same Day Trades needing a plumber. App was booked first thing this mornin. What an awesome plumber I had assigned to the job!!! He arrived on time, explained the issues thoroughly and quoted a very reasonable price. Worked promptly left site tidy (had flooding sewage outside) plus he had a kind and genuine nature.
Thanking you very much for getting the main drain cleared and running smoothly again!! I will be passing number on to family and friends if ever in need for a great plumber :D
The reviewer stated that an incentive was offered for this review
We were having some issues with the plumbing in our bathroom, Brendan and Jake were super helpful resolving all of our issues quickly. The guys chatted us through the work they were doing and explained it all clearly so we could easily understand what we needed to fix the problem. Would highly recommend!
Most polite tradies I’ve ever used!
From the office staff when booking the job, the plumber and his trainee I couldn’t fault them at all. They were very polite and gave great detail in explaining the issue in a way I could understand and not overwhelming me with technical terms which I did not understand, I was able to choose the best option that suited my needs and they then resolved the problem efficiently and to a very high quality and even cleaned up after they were done leaving things cleaner than when they got here! which I’ve never had a tradesperson do before. The service was exceptional and I won’t hesitate to call you again or refer you to anyone else I know needing a plumber. Thanks very much to the whole you all take pride in what you do and it certainly shows
Same day trades no customer care
Very expensive and did not turn up as arranged also did not clean up and became very irritated when I questioned them about this. The company promised to rectify the issue but did nothing
their attitude shows a complete lack of customer service.
Avoid this company as it is a franchise service, it's get in get the money and get out
after work on our drains our toilet blocked up I requested 3 times by email that they come and put the camera through to find the problem they never got back to me
Do not use this company!!!
They are expensive like all plumbers are, but both times they came out and were friendly and not intimidating. They arrived on time and assessed the situation and gave me several options to choose from. The tasks were then completed to a very high standard and the work area left clean. Payment is made easy with their portable eftpos machines and friendly advice on how to proceed in the future is given. Fantastic job!
Warning, "menu" pricing is not transparent
After plumbing work was completed and paid for (despite doubts about the price), I received an invoice omitting all mention of labour and materials. I found this suspicious as these are standard and the main determinant of price. I asked for these details but was repeatedly refused and eventually told that the company used menu pricing which they would or could not explain. It seems to be a system whereby a company gives as little information as possible to enable them to charge as much as they think they can get away with. The public should be well alert to this. I was too late. The plumbing work wasn't great either, still experiencing issues.
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Questions & Answers
I had a plumbing job done on 13/1/20 - Job # 21929. I have received your tax invoice but it doesn't
show itemized amounts only a final total. I would like you to arrange to send me more details of the account. eg labor costs & materials. My Tax Invoice is 11528
Hi guys looking at going out on my own and was thinking of putting my business through hear. I was wondering if there is someone to talk more about this to, just to find out some more information about the services you could supply.
Customer C.Same Day Trades
Good Afternoon MarK C!
Thank you for the question!
For all your plumbing and electrical needs feel free to call us on 1300 476 422.
The Customer Care Team!
On the 23rd September 2019, I ordered an electrician to install a telephone point in the wall.
The wire was there so it was only a matter of connection and a few plastic parts.
It took no more than 20 minutes from the time he walked in to the time he left.
Charge was $235.00.
My address is 40 Ralston Street, Largs Bay. Phone 0428 986 862.
Please provide a detailed account and fully explain how 20 minutes relates to this charge?
Customer C.Same Day Trades
Good Afternoon Tim,
It was great to have a chat to you in regards to the work we have done. I am so glad that we have managed to resolve the issues you have had.
I look forward to talking to you again.
The Customer Care Team.
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