Review your last buy on ProductReview.com.au
2Inline Plumbing & Electrical

Inline Plumbing & Electrical

 Verified
2Inline Plumbing & Electrical
4.8

372 reviews

Positive vs Negative
94%6%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See allThumbnail
Customer Service
4.9
Timeliness
4.9
Job Satisfaction ?
4.9
Rates and Fees
4.7
372 reviews
5 Matt  · Came down really friendly guy and got my hot water sorted in a really reliable time. Happily gave away a can of coke as a tip XD
5 Steph  · These guys were to first to answer their phone when I had an emergency at 7am. They were super helpful and quick to respond with answers!
5 Robert G.  · Good service. The Technicians are very friendly, honest, and capable.
5 Aaron P.  · Inline plumbing were promt and professional a great service very happy with job
5 Eileen C.  · Highly recommend. Friendly team. Reasonable fees. Explained and rectified the gas smell issue.
5 John C  · Good service – Fast response, efficient service, hassle free definitely would recommend to anyone!
Pete L
Pete LACT4 posts
 

I had a blocked drain at my rental property in Belrose. Inline plumbing sent Zac out and managed to clear with a Jet blaster. Great service and would be happy to recommend to friends and family.

Ask the reviewer
Josie Grayson
Josie Grayson2 posts
 

Nathan was quick to respond and fix the hot water system that needed to be replaced. He took the time to explain the process and to provide recommendations to help us save money in the future. I highly recommend Inline plumbing and electrical and would happily use them again.

Ask the reviewer
  • Thumbnail
  • Thumbnail
  • Thumbnail
Eka
EkaACT25 posts
  Verified

Started with looking online for Hot Water replacement Canberra Hot Water Systems came up, passed onto a non Canberra, Inlineplumbing.com.au, who In turn booked me in for replacement 250 litre Rheem 3.6 tank. $2195.Friday not urgent, Monday Tradelink delivered tank and NEW fittings and mixer. Later that day [Name Removed] turned up in old van and… Read more

looking homeless, After replacing the tank I noticed he hadn’t used new parts from box for tank inlet and outlet, recycled old discoloured brass fittings with mould on them. Also he said the electrical connections area showed signs of fusing, The flexible electrical conduit was cracked to form a 90degree bend at connection point by previous plumber from Australian Hot Water.

End result no HOT water caused by faulty mixer.

The outer white sheath was discoloured and showed signs of water ingress, internal conductor insulation was discoloured and hard. I asked them to come back and fix dealing with [Name Removed] at Inline Plumbing who sent me the invoice and booking. Knowing they would send Results plumbing back.

[Name Removed] replaced mixer and I pointed out broken conduit, he tried to repair it with a small cut off piece of new conduit but failed it was not sealed.

I figured Canberra Hot water and Inline plumbing take the majority of money with tail end Results trying to maximise their returns, ALL ONE COMPANY I was told. Next outlet pipe had small leak dripping onto concrete pad, Results sent [Name Removed] out telling him I don’t know what the customer wants, EVEN Though I had explained to [Name Removed] from Inline plumbing. I showed him the water under the water inlet for tank, he proceeded to tighten connection, fixed. Next the outlet connection started leaking, called [Name Removed] at Inline plumbing who said he would fix, no follow up call, so left message with owner of Results plumbing with NO CALL BACK FROM EITHER COMPANY. Last company should change their business name to NO CARE & NO RESULT PLUMBING

Inline Plumbing & Electrical
Inline Plumbing & Electrical    

Hi Eka, Sorry you didn't have a… Read more

Reviews with attachments

  • Thumbnail
Ramesh K.
Ramesh K.2 posts
 

Immediate fix of “Luke warm water” for existing Rheem Gas Hot Water System – Good morning, Peter. Thank you for the prompt service. Antonio from Inline Plumbing arrived right at 7:00 AM, identified the issue with the temperature control valve, and replaced it seamlessly. The hot water temperature was restored immediately. Antonio did an excellent job. I would give a five-star rating to both Antonio's work and to Inline Plumbing's excellent services Show reply

  • Thumbnail
Mia
Mia
 

thank u !!! hot water restored !! – massive thank u to the staff and plumbers at inline. Came to my place on a Friday afternoon to replace my hot water system on such short notice. Everything is working flawlessly now and I couldn't be happier to have hot water during these freezing last few weeks. Show reply

  • Thumbnail
a44219479
a44219479NSW
 

well deserved 5 stars – 5 stars!! The service was fast and amazing. The whole team were super stars and bared with my million questions. Michael the eletrician got stuck into the job and talked me through what I needed to know. All in one day! I'm blown away and with definitely be recommending the team to everyone. Show reply

  • Thumbnail
Joe J.
Joe J.
 

Excellent service! – Excellent service by the entire team! My new local go to plumbing company! Thank you for coming out on a Saturday afternoon at such short notice - Joe Show reply

In-depth reviews

Michelle
MichelleNSW2 posts
 

Awesome Tradies. Service Guaranteed – I am a repeat client and will keep on returning. I have used Inline Plumbing for both electrical and plumbing services and have never been disappointed. My gates are once again working thanks to Matt and he offered a solution to save me money, so that hopefully I would not have the same problem again. Other electricians have never offered this… Read more ·  1

solution. Inline has always given honest and helpful advice. Matt knows his electricals and is always friendly. I have also used one of Inline's plumbers to fix a toilet issue and on another occasion I had a leaking pipe which was difficult to find but Inline sorted it all. The team bent over backwards to resolve this problem and they cleaned up all the mess, you would not have know that they had been there. I was even able to get a rebate on my water bill due to the plumber (sorry I forgot his name) suggesting I try my luck with Sydney Water. Thank you Inline Plumbing & Electrical, you have an awesome team and I will continue to recommend your services. Regards Michelle

Craig
Craig5 posts
  Verified

Overall great experience at a excellent price – I was a little hesitant to proceed with their quote given they hadn't been out to sight my hot water system which needed replacement but their quote was so much cheaper than other local quotes I had received (But was inline with what I had seen online as price guides for the model I had selected). I must say I have been pleasantly surprised by the… Read more ·  1

workmanship of the install, installer answered my queries and took onboard my requests where it was possible and explained why some weren't possible. My only slight downside if I had to pick one would be when dealing with the office in the leadup to install to co-ordinate appointment slot etc. was a little tedious with having to verify multiple details each time with the new person I was dealing with almost seemingly not knowing what had been discussed with the previous person. However that is minor given the saving of over $2000 in comparison to other quotes for same model heat pump (including STCs).

In future am planning to utilise these guys again for other plumbing needs as like to use trades people that one do a quality job but also at a reasonable price without trying to take someone for a ride when they a desperate for a solution (ie. hot water)

  • Thumbnail
dustyral
dustyralNSW2 posts
  Verified

FINALLY, A professional and proficient company – Our continous/on demand or tankless water heater died. There was no sticker with a phone number to call, which I would have done, because the fellow that installed it was good, not great, but good. So to the internet armed with a few names we got referrals for and as I do normally, I picked out the 3 that look the best and sent an enquiry through… Read more ·  1

their website or email address. This sorts out the professionals from the "wanna-be's." To my surprise I had a phone call from Sara from Inline Plumbing and Electrical within a couple of hours. That was the fastest reply I have received in the 41 years I have been in Australia, (I am a Yank from Shitcago), and in a position where I was in charge of or responsible for issues that needed attention by the pros. Sara in a very friendly and positive way helped me out. Sara organized a service man to come out, that was Simon, Inline phoned as promised to keep me updated with the arrival of their service man. Simon arrived early, I showed him the culprit and he went about his business promptly and was completed before I could finish my cup of tea. The unit works GREAT, I do not have the words in my seventh grade education vocabulary to express how pleased and happy I am, so just know you are dealing with great people all around when you get in touch with Inline Plumbing and Electrical. Feel free to contact me if you have any questions about our dealings. dustyral@protonmail.com

Positive reviews

Ang
Ang
  Verified

I can honestly recommend Inline Plumbing and Electrical , after having my hot water system replaced. Very professional staff from start to finish and very competitive pricing. Special thanks to all.

Shaun G
Shaun GNSW
 

10/10 plumbers who have helped us with various plumbing issues for many years in our family home on Sydney’s northern beaches. From clearing blocked drains to replacing our hot water system, we couldn’t be more grateful for their service. Always prompt and importantly, always a fair price!

Plumbers

Find out how Inline Plumbing & Electrical compares to other Plumbers

Know better, choose better.

Compare all
Marley H.
Marley H.
 

Nice people, the plumber was very lovely and had a look at some of my other issues while he was doing the hot water system replacement. Thanks all the staff for being so patient with me.

Negative reviews

laupeter221
laupeter221
 

Increasing price after quote, send wrong item and refuse to compensate, terrible, do not use it – This company is terrible, increasing service price after quote, delivery wrong item and refuse to compensate, do not use this company at all obtaining deposit for no reason, do not keep promise

Inline Plumbing & Electrical
Inline Plumbing & Electrical    

Hi Laupeter221 Sorry to hear that… Read more

Heather
Heather12 posts
 

My concern and needs were given no attention – I had a continuous gas hot water service installed 5 days ago. When I called for a quote I said I wanted an internal system installed and was given a quote. When the plumbers arrived they made all sorts of excuses about not being able to install the system I wanted where I wanted it. They coerced me into having it where they wanted it. Although it… Read more

was in a very inconvenient and impractical place from my point of view, they kept insisting that they knew best. Although they did a good job for what they did, it was not what I wanted and In spite of the plumbers changing the installation to an external Installation, I was still charged in excess of the original quote which was for an internal installation.

The position of the heater is so inconvenient I have had to get another firm to replace it and put in an internal heater in the original position I wanted. Their quote is only marginally above the price I was charged for the external installation. I have used Inline plumbing for all my plumbing needs for the last 20 years in 2 houses, in spite of them being fairly expensive, because they are usually reliable and do a good job. My loyalty to them, however, was not reciprocated by them having any consideration for me. I am extremely upset about the attitude of the plumbers who did the installation. There was no consideration what-so-ever of my wants or needs - the installation was done purely for the plumbers’ convenience. Every time I raised an objection I was told they knew best. What was best for them was certainly not best for me and I now have to pay a second company to redo the installation and have wasted $3500. Inline plumbing, I hope you are happy as I am certainly not. Heather

Inline Plumbing & Electrical
Inline Plumbing & Electrical    

Hi Heather, Sorry to hear that you… Read more (+1 reply)

Dan
Dan
 

Don't experience what we have. Go elsewhere – Central Coast based. We'd ordered a replacement hot water system of a different design that required a full installation. Our experience: They never turned up at agreed date or time. They sent an under-qualified plumber (not electrician-plumber) knowing it was a full install of a different design which required more than just plumbing… Read more

changes/checks. They damaged the tank that they bought out during the install and needed to get another replacement tank. The new tank did not heat up correctly because it tripped at the meter box - they sent a really great guy who is an electrician-plumber who completed the install that was not originally done properly. This is the kind of technician we needed originally to do the install. It took over two weeks longer than agreed to remove the old tank from site and we'd ask them to fix a TPR valve leak which they did not do. We had found that the install guy did not install the TPR valve correctly causing a leak which ended up taking months to rectify, even though it was reported numerous times. They incorrectly claimed the original TPR valve as warranty even though it was fine but wasn't installed correctly. The TPR valve that they then installed lasted less than 5 months. Then the owner, Peter, went to great lengths to insist that it may not be covered by warranty - much of the logic based on inaccuracies and false records. He tried to blame "high inlet pressure" even though it had never changed (I have a gauge on the supply line) and since they went ahead with the install they'd made themselves liable by not complying with Australian Standards. Peter then went on to lie to us about discussions he'd had with Rheem - which never took place; making this a very unsatisfying experience. The only good thing about the company is there is a couple of good staff but the management and company leadership is about as rotten as can be. Don't experience what we have - go elsewhere.

Inline Plumbing & Electrical
Inline Plumbing & Electrical    

Hi Dan, Sorry to hear that you were… Read more

Recent reviews

16nestapp
16nestappNSW
 

We recently had a new Rinnai 315L Electric Hot Water System installed by Inline Plumbing. We’re happy with both the product and service and will use Inline Plumbing again in the future

Zeefan K.
Zeefan K.2 posts
 

Inline Plumbing & Electrical provided quick, seamless, and competent service. They diagnosed the gas heater issue by phone and had it replaced by the next day. The technician that came to install it was patient, cordial, and efficient. Lastly, shopping around for prices proved to me that this company not only provides excellent service, but does so at very reasonable prices.

Michelle D.
Michelle D.2 posts
 

Awesome people, awesome service. My hot water system died I call Inline they had a plumber at my place on the same day. Romer gave me a quote with options and I signed up. I couldn't be there on time, Romer came out first thing the next morning. After Romer replaced my water system, I needed a new tap replaced he said he could do it and he would… Read more

be back first thing the next day. True to his word, he turned up on time with my new tap. Well done Romer your friendly service and prompt work is a credit to you and your employer. This is why I keep returning to Inline plumbing as I have also used their electrical services. I would highly recommend this business, not only only for their punctuality and and great service but their reasonable prices. Keep up the good work Inline I will continue to recommend and use your services.

Davidsimone
Davidsimone
 

I recently had a great experience with Inline Plumbing and Electrical. Their plumber arrived promptly and efficiently fixed my leaking shower tap. The service was professional, friendly, and reasonably priced. I highly recommend Inline Plumbing and Electrical for any plumbing needs. 5/5 stars.

Deb L.
Deb L.NSW
 

Michael did an excellent job. He identified the source of the leak around the toilet & fixed it quickly & professionally. He has a good friendly professional manner which is an added bonus to his technical work. Well done Inline Plumbing.

Plumbers

Find out how Inline Plumbing & Electrical compares to other Plumbers

Know better, choose better.

Compare all
Matt H.
Matt H.
 

I got these guys out for a macerator pump installation after my old one stopped working. They got a technician out to my place within an hour and the whole job was done super well and it didn't cost an arm and a leg. Will continue to use these guys in the future.

Howard & Julie B.
Howard & Julie B.NSW
 

Hot water syst: Thermostat & ELCB replacement – Great 1st contact; timely,polite, efficient & unhurried service by Steve & Alan. (Hang on to these blokes)!! Regards Howard Bates. Show reply

Clive A
Clive ANSW
 

Amazing service and quality work by great people – Amazing service, I emailed InLine at 7:30am requesting a quote to replace a boiler, I received a call 10mins later.. Within a few hours I had the boiler replaced by two amazing guys super friendly. Really experienced tradesmen and a great price, friendly service. I would highly recommend Inline plumbing to anyone needing a plumber. We will… Read more ·  1

definitely be using the guys in the future for all our plumbing issues.. Top shelf customer service Thank you

Alan B
Alan B3 posts
 

Rinnai hot water system – Amazing service started with Stewart who took my call, gathered all information about my old hot water system and provided clear and easy explanation of products available. Then, spectacular job from Steve who installed the new hot water system with high level of precision and accuracy. Thank you so much for a FANTASTIC JOB. Show reply

Simone F.
Simone F.2 posts
 

New hot water tank – New hot water tank required. Excellent and prompt service, great website, which has prices shown and LOTS to choose from! Would not hesitate in recommending this company! Show 2 replies

Noddy of Sydney
Noddy of Sydney10 posts
 

New HWS installed – Very satisfied with the installation of my new Rheem HWS by Simon and his young assistant. It turns out that Simon installed the previous Rheem 17 years ago. Dealing with Stuart in the office was also easy and a pleasure. Overall, a happy customer. Show reply

Mim
MimNSW5 posts
 

Highly organised and efficient – I had a fantastic experience with this company. I enquired online and was immediately contacted and a plumber and electrician attended my house within the space of a few hours, despite it not even being an emergency. The team (Simon and Alan) were professional and kind. I felt they were trustworthy and that the information and recommendations that… Read more ·  1

they made were reliable and not at all designed to make unnecessary extra money from me etc. Simon returned the following day and installed the unit and it’s been working really well ever since. The company’s admin team are really helpful and quick to respond too. I highly recommend this company.

Tuan Dinh
Tuan Dinh
 

Special Thanks To InlinePE – InlinePE member Stuart offered the quote in an efficient way, fast and competitive price. InlinePE Antonio executed the job wonderfully in a professional manner, fast and tidy without any mistake. I enjoyed to watch Antonio and his fellow doing the job. After only less than 2 hours, I was informed that next day morning I can happily have the hot… Read more ·  1

water which I could not expect more than that. My thanks to InlinePE, and especially to Antonio. Tuan Dinh

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.