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Darebin Gas

Darebin Gas

3.1 from 43 reviews

Reviews

3.1

43 reviews
5
(18)
4
(5)
3
(0)
2
(2)
1
(18)
  • Transparency
    4.0 (19)
  • Customer Service
    3.5 (21)
  • Rates and Fees
    3.4 (20)
  • Product Quality
    3.7 (12)
  • Return Claim MadeYes (1) · No (14)
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joe tornello

joe tornelloGreater Melbourne (Outer), VIC

Install central heater

published

Work was really professionally done you wouldn't know there was anyone there went by there business in a quiet manner kept everything clean as they could heater is working good.Just like to thank the team in a job well done

Transparency
Customer Service
Rates and Fees
Product Quality
ServicesGas
Return Claim MadeNo
Store LocationThomastown
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1 comment
Darebin Gas
James B.Darebin Gas

Hi Joe
thank you for your review, we are glad that our technicians were able to be as efficient as possible for you.

Steven W.

Steven W.Greater Melbourne (Inner), VIC

Rude service

published

While we had our heater repaired in good time, the service tech was just plain rude and clearly didn't want to be there. I will not go to these guys again as I would prefer to pay more or wait longer for some manners.

Transparency
Customer Service
Rates and Fees
ServicesGas
Return Claim MadeNo
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3 comments
Darebin Gas
James B.Darebin Gas
Steven W.
Steven W.

Hi James, thanks for your response. I understand that circumstances are difficult but they are for everyone.

Darebin Gas
James B.Darebin Gas

Hi Steven
100% agree its tough times for a large majority of us.
if you could contact me anytime you like as I would like to discuss what had happened in your case so I could make this aware to out tech.
thank you

"Would Not Recommend Darebin Gas To Anybody" - They Don't Even Deserve 1 Star.

published
Transparency
Customer Service
Rates and Fees
Product Quality
ServicesElectricity
Return Claim MadeNo
Store LocationDAREBIN GAS LOCATED IN THOMASTOWN, MELBOURNE, VICTORIA.
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2 comments
Darebin Gas
James B.Darebin Gas

Hi Fiona
We would like to inform you that we will be seeking legal advice and intend on filing for defamation as we have proven that your claims are false.

Fiona Bolitho
Fiona Bolitho
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Julian X.

Julian X.Greater Melbourne (Outer), VIC

Electric Rheem storage unit

published

Has to have my previous Rheem optimax of 22 years replaced with another Rheem. The unit was installed very well. Both plumber and electrician worked very efficiently. Short duration from quote to install.

Transparency
Customer Service
Rates and Fees
Product Quality
ServicesElectricity
Return Claim MadeNo
Store LocationVictoria
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1 comment
Darebin Gas
James B.Darebin Gas

Hi Julian
thank you for taking the time to write us a review.

Installation of new Ducted heater

published

The team at Darebin Gas were very professional and installed our new ducted heater within a very short period of time since our old heater had broken down. They arrived on Time and completed the job with no interruption to the family.

Transparency
Customer Service
Rates and Fees
Product Quality
ServicesGas
Return Claim MadeNo
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1 comment
Darebin Gas
James B.Darebin Gas

Hi Alfio
Thank you for leaving a great review. It was a pleasure being of assistance. Enjoy your new heater.

Jonathan

JonathanGreater Melbourne (Outer), VIC

Prompt plus good quality product

published

our hot water system stopped working. I called them and described what problems I could see. I was given good advice and they had installed a new system within 6 hours of my call.

Customer Service
Rates and Fees
Product Quality
ServicesGas
Return Claim MadeNo
Store LocationOver the phone
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1 comment
Darebin Gas
James B.Darebin Gas

Hi Johnathan
thank you for leaving us a review, we are pleased to have been able to assist you with your hot water system.
look forward to hearing from you in the future

Great to feel warm again

published

Nick and Cooper were lovely very happy with job and their professionalism, Cooper was very helpful and clear in explaining the set up of our new ducted heating , Thanx guys

ServicesGas
1 comment
Darebin Gas
James B.Darebin Gas

thank you so much for leaving a review, I have passed on the message to Nick and Cooper.

Dazza

DazzaGreater Melbourne (Metropolitan), VIC

Great service

published

DG were fast to come out to assess and replace my central heating unit. Their workers did a great job and were on time and courteous. Would deal with them again.

Transparency
Customer Service
Rates and Fees
Product Quality
ServicesGas
Return Claim MadeNo
Store LocationThomastown
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1 comment
Darebin Gas
James B.Darebin Gas

Hi Dazza
if was great working for you and glad you found our services to be of a high standard.
thank you for taking the time to review us

lil_les789

lil_les789Greater Melbourne (Outer), VIC

  • 9 reviews
  • 4 likes

LOST MY BUSINESS

published
Transparency
Rates and Fees
ServicesGas
Return Claim MadeNo
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3 comments
Darebin Gas
James B.Darebin Gas
lil_les789
lil_les789

As per phone conversation yesterday with your office assistant in regards to recharge of call out fee, I was told that the matter was referred to the said manager and that the call out fee stands.

Darebin Gas
James B.Darebin Gas
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LPHS

LPHSGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Prompt and friendly service

published

Replaced our gas ducted heating unit a couple of weeks ago - very quick, all organised and installed within 2 days with efficient and professional technicians. Appreciate the great service - thank you very much Darebin Gas.

Transparency
Customer Service
Rates and Fees
Product Quality
ServicesGas
Return Claim MadeNo
Store LocationDarebin Gas
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Ken

KenGreater Melbourne (Inner), VIC

Replacement central heating unit

published

Very quick turnaround (install was 2 days after technician came to look at the old unit). Error free installation of new and appropriate central heating unit. And no trouble at all 3 weeks later. Very nice and warm. Thank you

Transparency
Customer Service
Rates and Fees
Product Quality
ServicesGas
Return Claim MadeNo
Store LocationMelbourne Vic
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1 comment
Darebin Gas
James B.Darebin Gas

Hi Ken
Thank you for your review. Stay warm. Look forward to hearing from you in the future.

Replaced old Buffulo gas heater

published

Office very professional. Gave clear instructions including no cash, distancing measures, etc. during Covid-19 restrictions, although not strictly followed by tech (no major issues). Service above expectation, with a call to arrange an earlier time than was initially booked. Warm again!

Transparency
Customer Service
Rates and Fees
Product Quality
ServicesGas
Return Claim MadeNo
See all answers
1 comment
Darebin Gas
James B.Darebin Gas

Hi Grace
thank you for taking the time to review us. We are constantly striving to do our best in these unusual times. We will take note and continue improve our services to all our customers.

Ming

MingGreater Melbourne (Outer), VIC

Old heater replacement

published

Service was great from phone call to end of installation which took only two days. The guys who came also took time to explain how the new programmable remote works and how to maintain the new gas heater.

Transparency
Customer Service
ServicesGas
1 comment
Darebin Gas
James B.Darebin Gas

Hi Ming
Thank you for taking the time to review our services. We look forward to hearing from you in the future.

Pays to get a second opinion!

published
Transparency
Customer Service
Rates and Fees
ServicesGas
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1 comment
Darebin Gas
James B.Darebin Gas

Hello
Thank you soo much for the honest review. We are over the moon that our expertise stands above the rest and we're able to help you out on this occasion. Look forward to doing business with you in the future

Jennie

JennieGreater Melbourne (Metropolitan), VIC

Always great service

published

We have had Darebin Gas servicing our evaporative cooler and heater for a very long time. Prompt efficient service always. As well the technicians are very personable helpful guys who go out of their way to explain everything. Costs are always clearly explained and timeframes kept to. A couple of weeks ago we had them upgrade our very old ducted heater. It is in the roof cavity and was a difficult job. The two guys completed the task without fault. Staff in their office similarly efficient and friendly.

Transparency
Customer Service
Rates and Fees
ServicesElectricity and Gas
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1 comment
Darebin Gas
James B.Darebin Gas

Hi Jenny
thank you for taking the time to review Darebin gas. We are pleased to know that our services have met your expectations. Always happy to help in any way we can. Look forward to being of assistance in the near future.

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Alan and Anne Simons

Alan and Anne SimonsGreater Melbourne (Outer), VIC

Credit where it is due. First class service!!!

published
Transparency
Customer Service
Rates and Fees
Product Quality
ServicesElectricity
Return Claim MadeNo
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1 comment
Darebin Gas
James B.Darebin Gas

Hi Alan
We enjoyed every moment, its a great feeling to be able to help out our long standing customers. As always it was a pleasure.
Thank you for your great review and always look forward to being of service in the near future.

  • Verified customer

LAST MINUTE RESCUE

published

Thank you so much for your help yesterday. I called on the slight chance being 3pm that someone could come and repair our hot water unit that decided to break down.
The kind lady in the office advised that she will ring around and see if anyone was able to stay back and help me.
Ten minutes later they called back and said a plumber is happy to come past on their way home.
Arrived about 4:30 and had our hot water up and running again.
Cant thank you guys enough for the chop out
Definitely recommend

Transparency
Customer Service
Rates and Fees
ServicesGas
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  • Verified customer

FOREVER RELIABLE

published

Wow not sure what experience the past reviewers have had, but I have and my parents have been using DarebinGas for over 15 years now with out a single real issue.
Always prompt, always explain costs upfront and offer my mum a pension discount every time they've attended.
Mums evap cooler needed servicing last week and were happy to push her forward due to her age, they offered to even test her heater to ensure it had no carbon monoxide leaks while there.
The fees are reasonable as Im a strong believer that you get what you pay for.
Couldn't recommend DarebinGas high enough.

Transparency
Customer Service
Rates and Fees
ServicesGas
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1 comment
Darebin Gas
James B.Darebin Gas

Hi Amy
We are pleased that you've found our services satisfactory. As long serving customers we are always happy to help in any way that we can.
Thank you for taking the time to review us

Khurshid

KhurshidGreater Melbourne (Inner), VIC

Very bad & poor experience, exhorbitant costs --never ever use them

published
Transparency
Customer Service
Rates and Fees
ServicesElectricity
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1 comment
Darebin Gas
James B.Darebin Gas
Nick J.

Nick J.Greater Melbourne (Outer), VIC

Poor servicing

published
Customer Service
Product Quality
ServicesElectricity
Return Claim MadeNo
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1 comment
Darebin Gas
James B.Darebin Gas
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