Install central heater
Work was really professionally done you wouldn't know there was anyone there went by there business in a quiet manner kept everything clean as they could heater is working good.Just like to thank the team in a job well done
While we had our heater repaired in good time, the service tech was just plain rude and clearly didn't want to be there. I will not go to these guys again as I would prefer to pay more or wait longer for some manners.
"Would Not Recommend Darebin Gas To Anybody" - They Don't Even Deserve 1 Star.
Very Disappointing Experience with Darebin Gas
After paying Darebin Gas to carry out a repair and fully service our Air Conditioning Unit, we noticed that the Unit kept on making a loud shuddering and banging noise every time we would switch it on. I promptly informed Darebin Gas about this issue and they advised somebody would call me back, but they never did. When I recontacted them again about the same issue, I was informed that the Manager,[name removed], wasn't prepared to send a technician out as he said the company should have been noti...fied of the problem within 2 weeks following the service. Despite me trying my very best to explain to the reception staff that I did actually contact their company within a few days of the job being done to notify them of this problem, and to also to inform them that this noise was definitely NOT there prior to the unit being repaired and serviced, they still refused to send a technician out unless I paid for it. I also found it extremely interesting that another one of Darebin Gas' customer's has left a review complaining of exactly the same issue which I have experienced after they serviced his cooler, which I have copied and pasted below: "I booked a service for my Evaporative Air Cooler with Darebin Gas. When booking I stated that it was noisy on low settings. After the service the tech told me the reason the cooler was noisy was due to its age and the parts not working as smoothly as they once did.
Electric Rheem storage unit
Has to have my previous Rheem optimax of 22 years replaced with another Rheem. The unit was installed very well. Both plumber and electrician worked very efficiently. Short duration from quote to install.
Installation of new Ducted heater
The team at Darebin Gas were very professional and installed our new ducted heater within a very short period of time since our old heater had broken down. They arrived on Time and completed the job with no interruption to the family.
Prompt plus good quality product
our hot water system stopped working. I called them and described what problems I could see. I was given good advice and they had installed a new system within 6 hours of my call.
DG were fast to come out to assess and replace my central heating unit. Their workers did a great job and were on time and courteous. Would deal with them again.
LOST MY BUSINESS
Called Darebin Gas three weeks ago for a clicking heater controller. Was told there was nothing wrong with the controller, i would be wasting my money changing it and that it was normal for it to click. I advised that the clicking noise was much louder than winter last year and that it should not click 6 times in 5 minutes BUT it was not happening all the time. The technical said call us back if you still want to have it changed and that it won’t take long.
On booking I was informed about the call out fee of $169.00 for first 15minutes and the ...
Prompt and friendly service
Replaced our gas ducted heating unit a couple of weeks ago - very quick, all organised and installed within 2 days with efficient and professional technicians. Appreciate the great service - thank you very much Darebin Gas.
Replacement central heating unit
Very quick turnaround (install was 2 days after technician came to look at the old unit). Error free installation of new and appropriate central heating unit. And no trouble at all 3 weeks later. Very nice and warm. Thank you
Replaced old Buffulo gas heater
Office very professional. Gave clear instructions including no cash, distancing measures, etc. during Covid-19 restrictions, although not strictly followed by tech (no major issues). Service above expectation, with a call to arrange an earlier time than was initially booked. Warm again!
Pays to get a second opinion!
I had David come today to look at my HVAC that had stopped working.
I had previously had another company look at it and tell me I needed to pay $600 to get the fan fixed and also buy a new thermostat as it was on its way out. They also tried to convince me I should buy a new unit as this one was old.
Lucky for second opinions.
David from Darebin Gas clearly knew what he was doing. Turns out it was the capacitor and motherboard and not the fan at all! I was only charged $465 and that also included a service, clean and check for carbon monoxid...e leaking. He also told me my thermostat was fine. Seriously great work by Darebin Gas. There’s a reason my mum told me to use them! They’re honest and get the job done quickly. Can recommend them highly!
Always great service
We have had Darebin Gas servicing our evaporative cooler and heater for a very long time. Prompt efficient service always. As well the technicians are very personable helpful guys who go out of their way to explain everything. Costs are always clearly explained and timeframes kept to. A couple of weeks ago we had them upgrade our very old ducted heater. It is in the roof cavity and was a difficult job. The two guys completed the task without fault. Staff in their office similarly efficient and friendly.
Credit where it is due. First class service!!!
During the past 10 days our air conditioner collapsed. Bad timing during a 40 degree day. Contacted the folk at Darebin Gas and had a beautiful new Braemar unit installed within days. Faultless attention to detail and extremely well mannered technicians attended to do the installation.
Our air conditioning interior vents required replacing and these were duly attended to promptly. These are tricky to replace. However the team quietly and patiently fitted seven vents to our great satisfaction.
We have been happy with the service from the team f...
- Verified customer
LAST MINUTE RESCUE
Thank you so much for your help yesterday. I called on the slight chance being 3pm that someone could come and repair our hot water unit that decided to break down.
The kind lady in the office advised that she will ring around and see if anyone was able to stay back and help me.
Ten minutes later they called back and said a plumber is happy to come past on their way home.
Arrived about 4:30 and had our hot water up and running again.
Cant thank you guys enough for the chop out
- Verified customer
Wow not sure what experience the past reviewers have had, but I have and my parents have been using DarebinGas for over 15 years now with out a single real issue.
Always prompt, always explain costs upfront and offer my mum a pension discount every time they've attended.
Mums evap cooler needed servicing last week and were happy to push her forward due to her age, they offered to even test her heater to ensure it had no carbon monoxide leaks while there.
The fees are reasonable as Im a strong believer that you get what you pay for.
Couldn't recommend DarebinGas high enough.
Very bad & poor experience, exhorbitant costs --never ever use them
If I can give darebin gas less than 1 star I would gladly do so. They do not even deserve a 1 star from me. I booked them to look at my breeze air evaporative cooling unit as it was not working. Their technitian [name removed] came at 12.05 pm & was on our roof for not more than 32 mins. Because I timed him. Yet he charged us for a total block of 45 mins. (15+15+15) altogether, because he includes the time taken in preparing his bill, doing his calculations, folding his ladder & loading it back in his van, etc,etc. In the last block of 15 mins....Which is not right or fair, so we as customers are made to actually pay @ $35 for 15 mins block (which works out to $2.33 per minute), for all this additional time taken by their technitian, which is nothing but fleecing the customers on top of their exhorbitant rates !! --& all this was done standing on our driveway behind his van. So he charged us $163 (call out fee for first 15 mins) + $35x2 = $70 for next 2 blocks of 15 mins. So a total of $233 as service fee or labour cost & $93.50 for some 2 parts replaced. Rightly speaking we should only have been charged for 30 minutes & not 45 minutes. We told him this, but he was adamant that he would charge us for 45 mins. & not 30 mins. To make matters worse, [name removed] the technitian did not even have the decency or the professional work ethos, to come into our house after finishing the job on the roof to check that our system was working well & soundlessly, cooling properly, etc. We actually paid him on our driveway & after he left, we came inside the house only to find that there was a loud sound coming from one of the vents in in our bedroom. We immediately phoned their office & spoke to [name removed] & told her what the problem was & to contact [name removed] & send him back. She phoned back saying that she had a word with [name removed] & if we wanted him to come back again, we would be charged @$35 per block of 15 mins. Again!! I had never heard anything so ridiculous as this & mind you [name removed] had just left our house barely 5 mins ago after we paying him $316.50 for a job that was not done properly. There was no sound coming from any of our vents before this. No amount of arguments with the office lady [name removed], got us anywhere & they were adamant that we will be charged again if someone came out. Very poor customer service & rude. Seeley international, the manufacturers of breezeair evaporative coolers needs to investigate this type of poor service given to their customers by darebin gas who are supposed to be their authorised sevice agents, or they will loose their customers, because as customers we deserve better & not deal with such a company !!
I booked a service for my evap cooler with Darebin Gas. When booking I stated that it was noisy on low settings.
After the service the tech told me the reason the cooler was noisy was due to its age and the parts not working as smoothly as they once did.
The next day after the service I went on the roof to inspect the cooler as it was still very noisy. I found the issue was the fan was rubbing against its cowling. On closer inspection I noticed the drum fan had shifted along its axle. When I realigned it there was a screw missing that allowed t...
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