Angel Lane

I am extremely disappointed with my experience with Angel Lane, as my experience with customer service in trying to make a return did not align with their published return policy. Before purchasing, I carefully reviewed the return policy, which states that eligible items can be returned within 14 days if they are unworn, in original condition,… Read more

and have tags attached. The policy also says customers can provide a reason for the return "or don't, it's totally up to you."

Even though I ordered my usual size and carefully reviewed the size chart, the dress did not fit when it arrived. The design did not include a zipper, so I was unable to even get the dress on. When I initiated a return, I let them know that it was due to fit as I thought it would be helpful for the business to provide that feedback. To my surprise, my return was denied based on that reason. I reviewed the return policy again and could not find any language stating that fit-related returns are excluded or ineligible. In fact, the policy suggests that providing a reason is optional.

I contacted customer service multiple times seeking clarification and pointing out that the published policy does not disclose any restriction related to fit. Unfortunately, after several back-and-forth exchanges, I was unable to have my return processed in line with the return policy that was published at the time of purchase. Their customer service said "While our return policy outlines general eligibility requirements, concerns related to personal preferences regarding material, fabric quality, fit, sizing, or overall expectations of the product do not qualify for a return under our policy guidelines." Had the return policy stated this, I would have never made this purchase in the first place.

My frustration is not simply that the return was denied, but that the denial appears inconsistent with the return policy as written. I unfortunately have to share this factual review of my experience so that other customers can make informed purchasing decisions, and are not mislead the way I have been. I will not be purchasing from this store again.

I was disappointed with angel lane clothing for a few reasons. The size was not true to size, the quality was poor, and the return policy. I ordered an xs laced dress. When I tried on the dress, the fit was loose overall, the breast section did not sit on my actual breast, and the quality was poor. I immediately knew the dress was not for me and… Read more

tried processing a return during the next 2 days of delivery. When reaching out for a rerun process I was denied a return due to the correct size being sent. The size alone was not the issue but the fit and the poor manufacturing was. I now have a dress I will not wear and spent approximately $150

0 stars. I wish I had of read these first. Terrible customer service and poor quality. Dress was delivered with stains on it and they refused to take return and process refund. This is their reply which can not be true “ Thank you for your patience. After a thorough review of your case with our fulfillment team, we have confirmed that all items… Read more

passed our strict quality control process prior to dispatch. As the order met our quality standards, we are unable to offer a refund or return at this time.”

Do not use this website

Extremely Disappointed: Still Awaiting Refund After 4 Months! I purchased clothing from Angel Lane Clothing and returned several items shortly after receiving them. Despite tracking clearly showing that my returned items were delivered months ago, I still haven’t received my refund of over $300. All of my emails and messages to their support have… Read more

gone unanswered, and they provide no working phone number to contact them. It’s been extremely frustrating dealing with this company—this feels dishonest at best, and potentially fraudulent.

Unfortunately, it seems I am not alone, as other customers are reporting similar issues. I am now forced to escalate this matter with my bank and the relevant consumer protection authorities. Save yourself the trouble and avoid shopping here!

Scammers. Firstly shipping does not occur within the timeframe that they say it will. Then sent me a faulty dress with missing shoulder straps and now won’t refund me the money saying they didn’t receive the return even though I have proof from Australia Post that they did. Won’t respond to any emails either. Terrible company. Don’t buy from them. Go elsewhere. I have had to raise a claim through my bank for my money back. Show details

These people are scammers. I tried cancelling an item almost immediately after purchasing and had zero luck getting through to someone. By the way, they upmark their clothing by 200%. Make sure to reverse image search any item you like and find it cheaper somewhere else. This is my warning to all my lady shoppers looking for a fair deal on special occasion clothing, look elsewhere.

Scam!! No refund or service reply!! Been months and no service or updates. Reached out via all media Show details