The Oodie

I ordered an Oodie as a birthday gift for my daughter on 18 June with plenty of time to receive it by her birthday. Today is the 29 June and I don’t have any expected delivery date. The delivery was organised through Couriers Please. I have had 2 failed deliveries in the past week. I worked from home for 2 days as they only give a timeframe of… Read more

2 working days and expect you to be home for the entire day with no time window for delivery.

I have spoken and written to Couriers Please on several occasions and the only other solution it provides, aside from waiting home for 2 days, is to pick it up from their depot in Truganina which would be approx 1hr 10min return trip.

I have also contacted Oodie several times regarding the issue and whilst it has been polite, it has offered no alternative solution either. It has followed up with Couriers Please which only resulted in another failed delivery. I was working from home and made myself available for 8 hours, yet Couriers Please did not even attempt to ring my doorbell.

I asked Oodie to cancel the order and send me another via AusPost, yet it insists that it follows up with Couriers Please yet again.

Worth adding that Couriers Please has a 1.3/5 rating online from over 13,000 customers, with many having the same issue as myself.

It would make sense for Oodie to consider another delivery partner as the cost of using Couriers Please would surely have a detrimental impact on its business.

I am most saddened as the Oodie was doing to be my daughter’s main birthday gift this weekend and it looks like she won’t receive it at all.

I had an Oodie when they first came out and wore it to death. Just bought 3 more for my family and although well made they are significantly thinner and no thicker than the cheap ones in Kmart . Very disappointed Show details

I ordered an Oodie because a friend recommended it and said the quality was great. While shopping, the website offered a second item at a discounted price, and I assumed it was the same comfy Oodie, so I added it to my order. Unfortunately, it turned out to be a completely different product and not nearly as comfortable as I expected. I’ve also… Read more

been trying to process a return for the last two days, but the returns page keeps showing an error at the final step. Overall, I’m disappointed with the confusing promotion and the frustrating return process.

So very warm l was looking on line for new oodle .I came across this one with snoopy. Just had to buy it. Got delivered today . Show details ·  1

Very mixed review here. My daughter was thrilled with her oodie, but I also purchased a Sherpa Jumper for myself which wasn't what was expected so tried to do a return. I had used the contact us form and they took a couple of days to reply, then… Read more

when they did the information I was needing was missing, ai replied to their email and then nobody replied to me, so I sent another message to their contact form. I eventually got a reply then when I tried the link it was not allowing returns. I then sent a third contact via their form and once again it took a while for the reply. The reply said that I would get a return in 2-5 days but when I used the new return link it said that the time taken for the return had now expired. I tried sending an email to the staff member of oodie who has put her email address in response to other people with issues with oodie and she hasn't responded to me either. I am very disappointed with their lack of customer service and would be very reluctant to purchase again.

I really like Oodie water-proof outdoor jackets , the biggest OOD size. I bought a few of them. But they are too short (100 cm in length) for my liking. I wish they come around 130 cm long. Show reply

Fantastic customer service! I received an incorrect Oodie in my order, not a big deal, these things happen. My issue was addressed the same day as notification, along with the correct Oodie express posted. A pic of the outside label was requested to ensure the mistake didn’t happen again. Could not ask for better service, extremely happy customer. Show details ·  1

Love my Oodie comfortable and warm. Like a big hug. I bought the ood size. I also bought a L in another colour which is slightly tight wish there was an in between size. Show reply

My son bought this set for me and I love him for it BUT they are ridiculously long, the flared bottoms are ridiculous and they are definitely not made for anyone with shape. Like why are the so tight around the thighs? I'm not even big but the shape of the pants is just straight up and down. Very disappointed and don't recommend.

Bought 2 onesies. They were “reduced” in price to more than $50 each. I checked the size guide to make sure they were the right size but they arrived way too small. The cuffs were also very tight. The fabric is extremely thin. Not the same quality as the thick oodie I bought years ago. The only fleece part is the hood. I feel ripped off. Show details

No Price Guarantee, No Accountability, Oodie is a One-Way Business: Take Money, Refuse Responsibility There is no drop price guarantee even for items purchased within a week. The reason given is basically: if you don’t buy it, someone else will. In the end, customers are the ones expected to bear all kinds of losses that may occur during the… Read more

transaction process. They’re betting that, due to your physical condition, you won’t be able to return the items in person. A company that only takes money in and never gives anything back. Taking advantage of customers who cannot return items.

Customer service is disgusting! Not willing to help at all! MONEY HUNGRY COMPANY!! Sherpa products harden very also harden very quickly and become unwearable!! BEWARE!!

Purchased a oodie sherpa blanket. I already had a oodie with hood.. fabulous and sooo thick and cosy. I was using it as a blanket so decided to buy a blanket.. arrived squished with a ribbon that looked mangled. Instructions to wash to bring back to thickness.. sooo i washed it twice! Its thin and still had what felt like a greasy coating that… Read more

didnt wash out. My hands were left with a film of something a fine waxy feel on them like petroleum jelly.. on using this my face felt irritated where it touched my skin. Its not the quality i expected I beleived that Oodie products were OEKO-TEX products but could not see a label that related to this on the blanket. I wouldnt buy a blanket or bedding that wasnt certifed safe! Soooo I sent an email to Oodie asking about the product i received. NO REPLY! Their customer service is not good , they did not get back to me and now i cant return it because I've washed it twice before using it.. Wasted my money and had to go out to buy another throw for my bed. Brought an Aldi throw and its got OEKO-TEX label, its thick and cosy and quality is what i wanted at half the price.

Terrible customer service ! Ordered the items and the shipping details are not updated for 7 working days . When contacted the customer support to check the status of the shipment / check the item location , they simple send you a complaint form which take 30 days for resolution. Really disappointed . They take your money and not treating you well after the purchase . Terrible experience

I’m extremely frustrated and disappointed with my recent experience. I placed an order for several socks and sleep T-shirts, and one of the items arrived faulty — the print design was completely upside down and unreadable when worn. Unfortunately, this item was meant to be a birthday gift, which made the situation even worse. It was so… Read more

embarrassing when this gift was opened and the product was clearly printed incorrectly.

I contacted customer support straight away and provided clear photos showing the issue. Instead of resolving the problem properly, I was told I would need to return the faulty item at my own expense in order to receive a refund or replacement. This is completely unreasonable — I should not be expected to spend my time and money fixing a mistake that wasn’t mine.

If the company wants the faulty item back, they should be arranging and covering collection themselves.

After going back and forth over multiple emails, the only resolution offered was a $15 partial refund “to resolve things quickly.” This completely misses the point. I don’t want a partial refund — I simply want the item I paid for, in proper condition.

It’s clear that my concerns were not properly read or understood, as the responses failed to address the actual issue. I ordered a product expecting it to arrive as described, and instead received a faulty item.

Overall, this has been a very disappointing experience. Poor quality control, lack of accountability, and unhelpful customer service. I won’t be ordering again.

I made a purchased of 2 shirts on the 12/1/2026 paid the extra money for express shipping 1-3 business days because I need the items asap. Still have not received my order it's the 21/1 ask for a refund for the extra cost of express shipping they refused to give me a refund even though they didn't but express ship my items.

Awful customer service, purchased matching father and son oodies for them to wear while watching games. My child opened his on xmas day and was so excited until he tried it on and the hand holes are so small that no child's hand could fit through. initially offered a replacement, which my child felt better about until they tell me they are now… Read more

sold out. So now my child is let down twice. Gross customer service for a repeat customer. do not recommend at all.