6,573 reviews
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AI reviews summary
Pros
Cons
Verdict
Fast delivery and helpful in-store staff make for a positive purchasing experience for most. However, recurring issues with split shipments, missing items, and items arriving with security tags still attached can cause frustration. The quality of products is generally high, though the resolution process for order errors is less consistent.
I purchased a pair of ASICS from these people and was specific how I intended to use them. Three weeks later, I found the shoes to lack support on the outer sides. I called JD Head office who directed me to the store. At the store the girl did not look at the shoes, did not inspect them. She simply told me they were the wrong shoe type for me and that it was not her that made the sale. A terrible company with terrible staff. Disgraceful. Show details
JD Sports Frankston and JD Sports Head Office provided extremely poor customer service (very young inexperienced store manager - Riley) and strange excuses when trying to return (per Nike's instructions on process) a pair of defective shoes where the sole glue was insufficient and started pulling away after 5 weeks. The excuses included (1) our… Read more
return policy is 30 days (2) the shoes must be returned in saleable condition (3) other parts of the shoe are worn so therefore the shoes have been used and it is normal for the sole to come apart under normal wear and tear.
We're sorry to hear about your experience.… Read more
★☆☆☆☆ 1/5 – $250 Nike Shox Sold in Questionable Condition – JD Sports Cockburn Very disappointing experience with JD Sports Cockburn, particularly the way management handled my complaint. On 24 October 2026, I purchased a pair of white Nike Shox TL for $250, expecting to receive new footwear in excellent condition. But was offered them at 40%… Read more
off as were display the one I looked at seemed fine.
Instead, I discovered concerning discolouration and apparent wear, including blackened areas on the white uppers and noticeable deterioration inside the shoe around the insole markings.
The condition has left me seriously questioning whether these shoes were previously worn, repeatedly tried on as display stock, or even purchased and returned before being resold. I cannot confirm their history because JD Sports has not provided that information.
I wore the shoes once and openly admitted this to the manager. However, I maintain that the condition I complained about was already present when I purchased them.
Rather than properly investigating, the manager accused me of wearing and destroying them!
The original salesperson not the floor salesperson the lady behind the counter was present and claimed she would never sell shoes in that condition. Yet that is precisely the condition I am complaining about receiving.
The manager also stated that JD Sports only displays right shoes. Interestingly, as I walked out, I personally observed left shoes on display, which raised further questions about his explanation.
Despite my concerns, I offered to accept a 40% price reduction as a reasonable compromise. As this is what they were meant to be. The manager refused.
I paid $250 for what I understood to be new Nike footwear, not shoes with unexplained signs of wear.
My biggest disappointment isn't simply the condition of the shoes. It's being treated as though I must have caused the damage, without receiving a convincing explanation of how that conclusion was reached.
I have retained my receipt and photographs showing the condition of the shoes, including the interior wear.
Australian Consumer Law requires goods to meet standards of acceptable quality, including appearance and finish. Those rights are not automatically lost because footwear has been worn once.
JD Sports, please explain how these shoes passed your checks before being sold for $250, and what evidence supports your manager's accusation.
I am requesting a full refund and an independent investigation into the footwear's condition and history.
My advice to other customers: inspect BOTH shoes thoroughly before leaving the store, including the uppers, soles and insoles. Don't assume that because you're paying full price, you're necessarily receiving footwear in the condition you expect.
Rating: 1/5 – Extremely disappointing customer service and handling of a legitimate consumer complaint.
Photo is of my black ones that are 5 months old and white ones that are a week old and warn once that's right once until I realised what I was sold.
Then laughed at by the staff
Hi There, I'm really sorry to hear about… Read more (+9 replies)
Reviews with attachments
Love these shoes I will continue to buy in every colour! JD shipping was so fast I got the order within 2 days Show details · 1
Love my new Jordan’s! My son says they make him jump higher! Show details · 1
Absolutely fantastic, Great price, easy purchase, awesome product and amazingly quick postage. I highly recommend JD Sports A+++ Show details · 1
A+++++++ Very happy once again. Fast delivery , exceptional quality, JD’s Is the go to store for all age groups Show details · 1
- +1
I received the Top Nike today. I opened the packing and the top Nike pack in the bag probably. But There is no price tag and information attach on the top Nike. It looks used. I purchased a lot stuff in JD sport , there are always a price tag attached. Show details · 3
It was a great experience. They were very supportive, they kept me updated and my shoes arrived perfect. Thank you so much. Show details · 1
Very fast delivery, very happy with the quality and service Show details · 1
Thank you very much The size is good and the fabric Show details · 1
Delivery was easy, on time and had a text that morning . Trainers are so comfortable Show details · 1
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The sales staff in the store was amazing, fast, efficient and friendly in showing me they didn't have stock but how to male an order in store with fast delivery. Very happy. Show details · 2
Sales girl that helped us was awesome so helpful cant remember her name. Parramatta westfields. Had asics in mind for running but put me onto the on cloud shoe best decisions. Show details · 1
Ordered Wednesday night, arrived Friday morning 3 hours away. Very satisfied. Show details · 1
This is my second time shopping online at JD Sports. The app looks great and is easy to use. The delivery was fast and prompt. The quality of the product that I bought looks exactly like the picture shown on the website. Very happy with my purchase. Would I buy again next time here? Absolutely! Show details · 1
Excellent communication, fast delivery, awesome pricing, 10/10, no issues here Show details · 1
I've shopped with JD Sports a few times now, and everything has been smooth from start to finish. They keep you informed every step of the way — order confirmations, shipping updates, delivery tracking. The product quality has consistently been solid, and the prices are reasonable for what you get. Will definitely keep shopping here. Show details · 1
Latest follow-ups
My experience is fantastic the service is wonderful the staff are exceptional It is my number 1 store to purchase from Show details · 1
Follow-up · Still my number 1 store excellent service friendly and I enjoy going into the store Thank you
Still waiting for delivery after 6 days even though I paid for Express – Don’t ever pay for express delivery. They say you will get it in 1-3 days. Tomorrow will be the 7th day. I asked for a refund for paying express. They refused and are just making up excuses. Very disappointed as I needed it in time for my son’s… Read more
birthday. That’s why I paid the extra. They seem to be very slack with delivery. As I have ordered from them in the past. I should have gotten it through another store. At least their Express is really Express. If you ever need something fast. This isn’t the store to shop at.
Follow-up · I haven’t really shopped there again.
Fast processing, delivery and postage cost. Very happy how things were done. Show details · 1
Follow-up · There was no pick-up it was delivered, I bought nike air max moto 2k and they were in excellent condition love these
Find out how JD Sports Australia compares to other Clothing Shops & Brands
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Positive reviews
As a frequent customer of JD, my recent acquisition of a men's Adidas cotton top has proven to be an excellent purchase. The quality of the material is superb, and the design is truly outstanding. Show details · 1
Absolutely outstanding service! I was returning a faulty pair of shoes the manager was super friendly and helpful made the whole transaction simple and helped me order shoes online that were not instock the delivery arrived today. As a senior leader for a major retail business the service was fantastic and I was in awe of your team WELL DONE Show details · 1
Really happy with my purchase. Ordered online and it arrived super quick. Shoes look great, fit perfectly and the quality is spot on. Great experience with JD Sports, definitely recommend ❤️ Show details · 1
Negative reviews
Stay well away from these clowns. Purchased a pair of shoes on 5th October, paid extra $11.95 for Express post to have here for my son's birthday on 11th October. Well, that's past and today is 15th October and they finally arrived. Contacted JD Sports and they told me the website gave me false information. Well why advertise and charge for… Read more
Express postage if you can't deliver. Advertised normal free postage for similar delivery times. I won't buy from these amateurs again Lesson learnt. Do yourselves a favour and stay away, buy elsewhere.
We're really sorry your order arrived late,… Read more (+1 reply)
The right pair of shoe was faulty, the suede had clearly changed colour. It had a scratch on top. Looks like it was for try ons and then was sent to me. On top I was the one who had to pay return fees, really disappointing!! Show details
We’re really sorry to hear the shoes arrived… Read more
Sadly my item got ready for dispatch and was marked as “label created by sender”. JD Sport says it was collected by AusPost but they never marked it as collected. Maybe it never left the warehouse? Maybe AusPost lost it? I was told a refund was processed. 5 days later I chased the refund and was told it wasn’t processed but they have processed it now….lets see if I get my money back in the coming days.
Sorry to hear about the issues with your… Read more
Recent reviews
- +1
Absolutely disgraceful customer service and policy. I bought a pair of New Balance runners where the inner seams at the heals have split open. After 4 months of OCCASIONAL wear. They refuse to replace them saying its wear and tear and not manufacturing. They did an 'investigation' to determine this without the shoes in their possession.… Read more
Incredible. So that customers are aware: FOUR MONTHS OF WEAR IS CONSIDERED REASONABLE FOR THE SHOES TO FALL APART!
Update to JD reply: Of course. But i will be lodging complaints with consumer affairs and fair trading as you are breaching consumer rights.
We're sorry to hear you're disappointed with… Read more
Excellent design! Perfect soft flexible sole for developing feet and the Velcro works well and overall looks sooooo cute!! Bought three pairs in different sizes. Show details · 1
Sorry to hear about your experience with us.… Read more (+2 replies)