6,235 reviews
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AI reviews summary
JD Sports Australia receives high praise for its efficient delivery speeds and helpful in-store staff who facilitate online ordering when local stock is unavailable. While the majority of customers report a seamless experience, significant friction exists regarding rigid return policies and the physical condition of delivered goods.
Pros
- Exceptional Delivery Speed: Orders frequently arrive within 1–3 days, often exceeding customer expectations for both standard and express shipping.
- Helpful In-Store Service: Staff are consistently noted for their professionalism and proactive approach, particularly when using in-store kiosks to source sizes for home delivery.
- User-Friendly Digital Platforms: The website and mobile app are described as easy to navigate, featuring a broad product range and transparent tracking updates.
- Competitive Pricing: Recurring mentions of "best prices" and strong value during sales events like Black Friday make it a preferred choice for budget-conscious shoppers.
Cons
- Packaging and Product Condition: A recurring issue involves shoes being shipped in plastic bags rather than protective outer boxes, resulting in crushed shoeboxes and occasionally scuffed or dirty products.
- Rigid Return Policies: Multiple reports highlight a refusal to process returns or exchanges if the original shoebox is missing, leading to significant customer frustration.
- Order Fulfilment Errors: Several instances were noted where customers received incorrect sizes, mismatched shoes (different countries of origin), or items arriving with security tags still attached.
- Incomplete Shipments: Orders with multiple items are frequently split into separate packages without prior notification, sometimes leading to missing items that require proactive customer follow-up.
Verdict
JD Sports Australia is a reliable option for consumers seeking fast delivery and a wide variety of genuine athletic wear, especially when purchasing well-known brands on sale. However, customers should be aware of the strict requirement to retain all original packaging for returns and the possibility of receiving items with minor cosmetic damage due to soft-packaging shipping methods.
Happy with the service in store. 1 question is that online there was a ASICS quantum 360 I black and teal for $140 available in size 10 My son wanted these shoes for his birthday. Every time I went to pay it stated error for 1 week. I called this morning regarding this item and the lady was very polite stated sorry system error She offered… Read more · 1
another asics shoe similar color but was advised by her manager unable to slightly reduce the price stayed at $280 I advised her to ask her manager that system error was from JD not myself and if they can reduce the shoe price by 20% the sale price off 1 week ago. She referred to her manager and the manager said No very disappointing and not very customer service. May I get a phone call regarding this issue please Michael [Content Removed].
Excellent all around Delivery fast Jumper Excellent quality ,absolutely happy with my purchase, so is my granddaughter who gets to wear this beautiful jumper Thanks Show details · 1
You didn’t have the size I wanted for my son , so your sales lady said I’ll do it for you on the kiosk and it will be delivered , then she said check your postage details if they correct and they were and she said it’s done go pay and it will be delivered , awesome except she ordered 2 sizes down from what we needed now I have to go find a store to exchange , thanks for wasting my time jd sports Show details
Reviews with attachments
Instore didnt have want i wanted, online delivery super fast!! Show details · 1
I can’t fault their online purchase services. Made the purchase and was delivered in no time. So good. I received my shoes just in time for the weekend. Show details · 1
Excellent service paid for express shipping received from Gold Coast 2 days later in adelaide (worth it) driver left in poor spot but I was home I dont know why Australia post dont knock anymore ! Tech fleece trackies for my son he said they are killer! Show details · 1
Such a beautiful jumper and hat!! I know my sons gonna love it. Show details · 1
Really happy with my purchase! The delivery was right on time and everything arrived exactly as expected. They feel incredibly comfortable, very cushioned and soft. So far I’m very impressed with the quality and fit. Show details · 1
Very quick delivery ,all perfect condition, pretty annoying how they make U write 10 words in the review though Show details · 1
Not sure what has happened I have only received one item. All items received now Show details · 1
Nice and good product / Fast delivery / great price/ diversity/ peace Show reply
Best company to deal with in terms of returns, speed of sending out orders and ease of returns as well If I had to develop a company that was successful, I would follow JD sports Show details · 1
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Extremely satisfied, love them and the colours got so many compliments xxxx Show details · 1
I got my shoes within a week of ordering them. They came in great condition other than a few minor dents in the box. Overall very happy with the product and experience. Show details · 1
From the moment I ordered my 3 pairs of Asics 360’s, the process was so fast and easy! I ordered my shoes Sunday night 15th and I recieved my shoes yesterday being Wednesday 18th. I would recommend them to anyone at anytime. Show reply
Quick delivery turnaround. Easy online purchase. Great quality and value for sure. Show details · 1
I am happy with the quick delivery, but the colour of the jacket is different from what I had seen and ordered from the store. Otherwise all good. Show details · 1
package was well chipped, problems with the product. It only took a week to be shipped which is very fast and overall the best quality on the market Show details · 1
Latest follow-ups
Great seller and fast delivery and the item packed or wrap properly Show details · 1
Follow-up · Yes i use the app and the sizing is fit for me the quality is very good.
- +1
Absolutely disgraceful — incompetent staff and weeks of harassment just to get my own money back I finally received my $30 refund — but only because I physically walked into the store with all three receipts (Dockets 014801, 014965, and 014966) and… Read more
threatened formal complaints with Consumer Affairs Victoria, AFCA, and the Financial Ombudsman. This was not resolved out of professionalism or care. It was resolved because I refused to be ignored any longer. This nightmare began on 10/04/2026. I was charged $15 without my authorisation and given an incorrect refund on top of that. Every single time I followed up I was brushed off with hollow “2–3 days” promises that led absolutely nowhere. Weeks passed. No follow up. No accountability. No resolution. Just silence and empty reassurances. And to make matters worse — the staff in store could not even do basic mathematics. A simple refund calculation was beyond them. These are the people handling your money and they cannot work out a straightforward sum. It is genuinely staggering that a company of this size employs people who lack such a fundamental skill. For a global brand like JD Sports to operate at this level of incompetence is not just embarrassing — it is an absolute disgrace. A loyal customer should never have to fight this hard, this long, just to recover money that was never yours to take in the first place. The refund is done but my trust in this brand is gone permanently. If anything ever goes wrong with your purchase here, be prepared to battle, beg, and threaten legal action just to be heard. Zero stars. Avoid at all costs.
Follow-up · No — staff offered zero apology and zero compensation. Not a single word of acknowledgment for the weeks of stress they put me through. The in-store experience was just as painful. Even when I showed up in person with all three receipts (Dockets 014801, 014965, and 014966), the staff could not process the correct refund amount. They were arguing… Read more
Hi Muskan, We’re very sorry to hear about… Read more
Honestly always a pleasure shopping with jd i literally only shop with jd . Will be back Show details · 1
Follow-up · Always have the latest from shoes to clothing my wardrobe is never boring
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Positive reviews
Thank you JD for my 2 pair of runners , ordered 1 pair in store and the other online , great prices and super fast delivery , don’t mind me feet in the pic , my other pair are white , great walking runners Show details · 1
Great service. We went Sunday to JD Chadstone for Nike Air Max 95 that was at a really good price but could not find the size. They had a special station to order online from the store then line in the counter to pay. The parcel arrived home Thursday morning Show details · 2
Received my order in good time. No issues with packaging. Happy with the clothing quality of items I ordered. Great service provided. I recommend JD Sports to everyone Show details · 1
Negative reviews
In my opinion it could of been processed and shipped a bit quicker, I placed my order at 6am would of expected it to be processed the same day it was processed the following afternoon to late to get shipped that day, and received way to many advertising emails 8 with in a few days
Hi Aliya, Thanks for your feedback. We… Read more
Great in store service to replace faulty trainers, but the delivered replacements arrived with a security tag attached. Now need to take them into the city to get the tag removed as there are very few physical stores. “Customer Service” team were less than helpful in arranging a partial refund to compensate for travel and time, and wanted a… Read more
comprehensive suite of photos of the box, trainers and receipt (weirdly) to further add to the time lost dealing with this organisation.
Tl;dr will never purchase anything from them again.
Hi Tim, Thanks for sharing your feedback. … Read more
So paid express shipping it's a week and a half and still waiting and they gave me a refund on a top that guess what....for the second time round Ive done this before I was able to go back on and repurchase the exact same top but just costs me more shipping money which I find extremely rude Show details
Hi Rebbeca, Thanks for reaching out and… Read more (+2 replies)
Recent reviews
Look great, add a bit of bling to a casual outfit and feel very light and comfortable. Can’t wait to wear them. I ordered my usual size 8 and the fit was spot on. Show details · 1
This jacket has flare with the right mix of colours and the ellesse popping in light blue against dark blue on the sleeve. That awesome zipper cover sewed in so it perfectly blends the ellesse logo together when zipped up. Been sometime since JD had a ellese jacket worthy of my respect but this won my respect 100% Show details · 1
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Hi Derek, We’re sorry to hear about your… Read more