Animal Referral Hospital NSW, Wollongong

Had to take my 13 year old cat here she was having breathing difficulties. When I got there $280 upfront they took her to an oxygen tank and kept saying she's comfortable. Vet comes out says she has no idea what is wrong. I agreed to a blood test with heart markers which cost $576 also paid upfront waited for results vet comes in says I don't know what is wrong she found fluid on her lungs vet then gives me a quote for $7500 worth of tests all of which were heart related. I decided to have my cat put down and when they bought her into me she wasn't comfortable she was drooling and panting . They then told me I needed to pay another $280 on top for euthanasia which I paid. Vet didn't care showed no empathy and just after she checked my cat to make sure she was dead she said to me can you put her in the cage yourself? I have other clients. On the way out I requested the bloods to be sent to my vet they look at me then look at the cage and say given the outcome is there any point? I replied yes I own her relatives and I paid for the tests I want my vet to see the results they emailed them to my vet the next day after being requested three more times by my vet. My cats oxygen levels were 27 percent when admitted my vet said he would have euthanized her immediately they put money ahead of my cats comfort and dignity and treated her and me like an ATM. Don't go here this place is cold and uncaring all they care about is money.

RUDE AND NOT MEMBERS OF THE A.V.A CAUTION – Firstly we was not allowed to take medication home and the bill was over $800 remaining how does medication cost around $200 when katana seen her vet and the antibiotics and pain relief was less than $40 how do you justify the mark up of prices I had paid $1000 which was more than the $750 deposit and I advised staff and not just one or 2 members I even told ash vet the who spoke to me that night before he operated on my dog. As well as the 2 girls on reception desk that I wouldn't be able to afford to pay the rest in one hit and I Was told over the phone when I was contacted on brief on my dogs wellbeing which iv wittness that the vet would contact me to arrange a payment plan and I could pick my dog up at 230am Sunday morning. Upon collection of her I was told by reception that there's no such thing as payment plans and she said she was unsure of any medication and the vet would call later on in the morning So then we called clinic around 1pm and i was told that again no such thing as payment plan and that the person I spok to (sue,) refused katana medication until the account was fully settled. I then after explaining all this asked her if it was fair to let a living soul suffer with pain because they couldn't afford the entire amount. She then stated that that is our policy and I then argued the point that I was told that I would be signing up to a payment plan and the then she stated she would get the manager to call me which still iv not received a call and still waiting given its Wednesday. I then said to her hypothetically "well you mean to say that if u went to a private hospital paid for the surgery and couldn't afford to pay the account fully after it that it is ok for the dr and hospital to refuse you pain medication and antibiotics or even cancer medication?? She paused and and then I continued to tell her that it was utterly disgusting that any hospital no matter if human or veterinary would let a living soul suffer in pain that's animal cruelty.

They are not members of the Australian vetenarians association therefore they don't feel the need to follow the veterinary professional code of conduct

rude service – rang arh wollongong and said i was making an inquiry i did not get any further the woman said she could not hear me it is a bad line and hung up i rang back and first word i said was ratsak she did not hang up then said i should come i got there and the two woman attitudes seemed to be very cold and i felt i was not welcome the vet was ok when i saw him i consider the treatment from the staff rude and unprofessional and they charge but hard to find a vet a/h that does not send patients to arh they have a/h sown up here