Quite happy with the Gym
I attend the Wyoming NSW (Central Coast) franchise. IT is about average for the Gyms I've attended over the years, I guess - I'm quite happy here.
They are franchises, of course, so quality may vary from Gym to Gym.
The staff usually greet me by name when I walk in (my name must come up on a screen when I swipe my card to enter, I'm sure) They've always been friendly and helpful.
I don't know why but most Gyms seem to be dark - this one is no exception. in my opinion, it could do with 50% more light in some areas.
I've never found it really c...
- Verified customer
Charging me when account was asked to be frozen.
Then I had debt collectors chasing me for a fee. I asked to freeze as we had a baby, and I knew I wouldnt be in. Then they ask me to pay to shut down account. I didnt step foot in their for over 10 months. Rubbish.
Danny, Personal Trainer at Anytime Fitness.
Danny, personal trainer at Anytime Fitness was professional, enthusiastic and provided me with informed tips to motivate me to get fitter, faster and smarter. His warm, open and firm coaching, helped me push through. Highly recommend Danny for anyone who would like to get back in shape!
Would rate it no stars if I could
All of the gyms are really small, the cost each fortnight/month is exorbitant. Around $40 a fortnight when competitions (planet fitness) charge you $5 a week with no contracts. The contracts are ridiculous. If your circumstances change and you can no longer afford the membership, you have to pay out every single payment left in order to cancel! I stopped going to the gym (even though I was paying for it) just because I came to dislike their practices so much. Seriously if you're considering a gym membership don't go to anytime fitness.
Dishonest & Deceitful - Dreadful Customer Service!
Very Low level of customer service focus and terrible communication skills….Appallingly, two staffers blatantly lied to me without any compunction for their deceit! People who are capable of lying to another person without any facial micro-expressions as indicators of the lies they are telling, are pathological liars & will lie about anything! Deceiving people is not only a very child-like response based on fear and emotional immaturity but it is one of the worst ways to treat other people in the sociocultural and business sphere; not to mentio...n the impact lying has on interpersonal relationships! Grow up “gentlemen” (or should I say boys). Shame on you!! Attention members: These are the people to whom you as members are entrusting your health & fitness, your personal details and your bank accounts!! Attention Anytime: Change your business model so that the focus is on integrity, professional ethics and honesty, you owe these virtues to all the members who place their trust in you!!
Very spacious gym since it is located in a massive warehouse. The place has great ventilation, new equipment, decent spotify music in the background. Multiple squat racks that double up as bench presses/power lifting zones with safety racks. Didn't experience sales pressure with PTs like other gyms. The best part is that its open 24/7. It's like a Planet Fitness without the lunk alarm and the dumb bells go up to around 120kg so strong people can actually train there.
The only draw down, is that staff are trained to use delaying tactics when y...ou try to opt out of gym memberships so you gotta call multiples times and be a pest. Peak hour can get a little cramped, but that's the case with most gyms unless you opt for a premium gym with $$$ memberships. Overall, probably the most reliable gym, with hands-off staff and a great environment for a gym regular who just wants to get in and out.
- Verified customer
I joined and foolishly accepted a contacted for 18 months at a slightly discounted price. What really upset me was that at the end of my contract when I contacted them to cancell my membership I was charged an additional months membership for cancellation. They claimed it is in the contract. . Maybe it is .. but who reads the fine print of a gum membership contract? It really left a sour sour taste. Really a months cancellation fee..how they they justify that?
When I tried to discuss this issue with the gym owner I was accused of being rude . ...
Had a terrible experience with Anytime fitness Toongabbie.
I joined Anytime fitness Blacktown around 4-5 years ago. Recently (last couple of months) I started going to Toongabbie branch because I have changed my work. I received an email that since last couple of months you have started using Toongabbie branch your file is transferred to Toongabbie. However they changed my monthly payment and increased it. I requested that I will not use your branch but they said no this is as a part of policy and we have already transferred your file. Only way you can transfer back if you start using Blacktown but I w...ill not get my old rates back. This means you are stuck and can not do nothing. Helpless and frustrated that I felt. I requested that I joined long time ago and I am unaware of any such policy but manager was not willing to listen and kept repeating “policy and procedure”. No value of long term relationship. No customer focus views. When I said I will not continue and will need to terminate she gave me very cold reply “that’s your choice”. I felt frustrated that my routine was disturbed and more importantly helpless because no choice was given. Please be careful with your contract and specially with Anytimefitness Toongabbie.
Campbelltown anytime fitness the worst
To whom it may concern
I find it really wrong the customer service provided by campbelltown senior staff member she also quoted as she didnt care if i contacted head office as it will only come back to her anyway such a great ambassador or franchise to represent your brand.
I originally wanted to trial at the club but as the staff are so great at chasing money i got sucked into joining having my new twins then coming down with thyroid issues i was advised not to train.
Apart from the fact there is no room to use equipment as there is numbero...us people in the club i find it really poor that there is no consideration given to customers that is really poor customer service. I use to manage a quiet reputable gym in zetland and we always always put our customers first. Disgusted by your franchise your poor company must suffer due to her.
Excellent, Convenient and Affordable
My first time giving 5 stars, anytime fitness is great in my opinion as they have them everywhere and more seem to be popping up around different areas. It’s good that you can go anytime that suits you and it is quite affordable, I know there are cheaper gyms out there but they don’t have as many gyms as anytime fitness does. Most of the anytime fitness gyms are fairly small and can get really busy at times but for me personally I find that the time I go is usually very quiet and the one I go to is fairly big with heaps of space so overall I am happy with them.
Don’t sign a contact
Unfortunately after being with them for years , they increase the fees to match what my friends get ,whom just joined a week ago. Although there facilities are fine but I don’t advise anyone to get in contract with them. All the gyms focus on new members and don’t appreciate loyality.
Its a rip off
I joined Anytime Fitness Castle Hill for $600 for the year, I worked out there for the mandatory 30 days I then started working out at Winston Hills which was closer to home. After about a month of working out at Winston Hills they automatically transferred my membership to Winston Hills, strange I thought. They have now cut my membership by 4 months because Winston Hill charges more, this was never made clear to me when I joined or when they had transferred my membership to Winston Hills. I have been in touch with head office and there's nothing they can do even though they have admitted they have an issue with the Castle Hill franchisee. What a wrought! What a scam!!!!
Great option for getting fit
For the gym just opened at Wentworth Point its been great so far!, the staff and manager Patrick have been really helpful and friendly, facilities are always clean, lots of treadmills and new equipment. A great decision to join, and its 24 hours, so no excuses for lack of available time, a really great option if you're self-motivated about getting fit!
Questions & Answers
They have charged me a tailgate fee (without even an email or receipt) for someone who came into the club to MEET STAFF, then left on realising that staff were not there. I called the centre, they were very aggressive and rude, and the headoffice does not pick up. Apparently I was a criminal for breaking the law, and that was the fine for that. Anyone know how I can get it back?
Thanks. I cancelled my membership and enrolled with a local gym. Not the same equipment, but the staff are friendly and nice.
When I said that I was going to speak to head office, they responded offhandedly "good luck with that". After taking the matter right to the top, and complaining to their support line (for both of which I did not receive a reply), surprise, surprise the offhanded one calls and eats humble pie.... eventually I got the money back (and i mean eventually)
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