Won't let you cancel membership during Corona Virus
Anytime Fitness Alexandria are not letting me cancel my membership due to the corona virus. I am to give 30 days notice but apparently, all accounts are frozen and this 30 days notice cannot start till they re-open. This is corporate crap to try and get a further month out of me once they re-open. They won't even task my cancellation to action later but say i have to contact them again to cancel once they re-open.
This is not contractually enforceable. I have given them notice and the 30 days starts from now. I have cancelled the direct debit and also the card it is attached too.
I suggest you do the same too and a current affair would love to hear from you on this.
Anytime Fitness Penrith is the best!!!
Anytime Fitness Penrith on York Road, Jamisontown is the best gym I’ve ever been too! All the equipment you could want, clean and the manager & staff are super friendly and helpful! Couldn’t say anything negative towards that club!!
FOUR THIRTY IN THE MORNING
I do not attend Anytime Fitness however my partner does. We were both just woken up to two phone calls (we did not answer the first) at 4:30 am! Ridiculous! Just because you are anytime does not mean we are!
Unhygienic and hot
Ever since moving to Campbelltown Mall all members are downgraded to 4 car spots instead of plenty and air con that is controlled by centre management making it v hot.
I suggest you go else where!
It deserves no stars. There are hidden fees. The policy seems to be that staff will insist they explained any fee you had no idea about, they will use that it is in the contract you haven't read because you thought you could trust what the staff were telling you, and nothing will be done to remove any of their hidden fees to keep you happy and a customer. You may end up paying a lot more than it worth to access this gym at all and for one of their plastic keys you'll never use again. Anytime Fitness is a ruthless, globalist, multinational corporation that would take your last dollar if they could scam it out of you. I suggest you go else where!
Quite happy with the Gym
I attend the Wyoming NSW (Central Coast) franchise. IT is about average for the Gyms I've attended over the years, I guess - I'm quite happy here.
They are franchises, of course, so quality may vary from Gym to Gym.
The staff usually greet me by name when I walk in (my name must come up on a screen when I swipe my card to enter, I'm sure) They've always been friendly and helpful.
I don't know why but most Gyms seem to be dark - this one is no exception. in my opinion, it could do with 50% more light in some areas.
I've never found it really c...
- Anytime Fitness NSW
- Verified customer
Charging me when account was asked to be frozen.
Then I had debt collectors chasing me for a fee. I asked to freeze as we had a baby, and I knew I wouldnt be in. Then they ask me to pay to shut down account. I didnt step foot in their for over 10 months. Rubbish.
Danny, Personal Trainer at Anytime Fitness.
Danny, personal trainer at Anytime Fitness was professional, enthusiastic and provided me with informed tips to motivate me to get fitter, faster and smarter. His warm, open and firm coaching, helped me push through. Highly recommend Danny for anyone who would like to get back in shape!
The team are great!!!
I love going into anytime fitness Elizabeth Street (which isn't my local) as the team are super friendly and welcoming. The gym has a great layout and all new equipment.
The Most number of Gyms World wide
The most number of gyms worldwide which makes it very convenient wherever you go as it is available in most countries I visit. Very affordable and the best quality equipment than other gyms.
I would’ve given anytime 0 if there was an option. Worst experience with them.
Contracted bad injury which limited me from workout. Informed gym that I wouldn’t be able to attend but they insisted you to pay and not allow you to cancel or freeze. Worst gym and staff there.
Would rate it no stars if I could
All of the gyms are really small, the cost each fortnight/month is exorbitant. Around $40 a fortnight when competitions (planet fitness) charge you $5 a week with no contracts. The contracts are ridiculous. If your circumstances change and you can no longer afford the membership, you have to pay out every single payment left in order to cancel! I stopped going to the gym (even though I was paying for it) just because I came to dislike their practices so much. Seriously if you're considering a gym membership don't go to anytime fitness.
Dishonest & Deceitful - Dreadful Customer Service!
Very Low level of customer service focus and terrible communication skills….Appallingly, two staffers blatantly lied to me without any compunction for their deceit! People who are capable of lying to another person without any facial micro-expressions as indicators of the lies they are telling, are pathological liars & will lie about anything! Deceiving people is not only a very child-like response based on fear and emotional immaturity but it is one of the worst ways to treat other people in the sociocultural and business sphere; not to mentio...n the impact lying has on interpersonal relationships! Grow up “gentlemen” (or should I say boys). Shame on you!! Attention members: These are the people to whom you as members are entrusting your health & fitness, your personal details and your bank accounts!! Attention Anytime: Change your business model so that the focus is on integrity, professional ethics and honesty, you owe these virtues to all the members who place their trust in you!!
Very spacious gym since it is located in a massive warehouse. The place has great ventilation, new equipment, decent spotify music in the background. Multiple squat racks that double up as bench presses/power lifting zones with safety racks. Didn't experience sales pressure with PTs like other gyms. The best part is that its open 24/7. It's like a Planet Fitness without the lunk alarm and the dumb bells go up to around 120kg so strong people can actually train there.
The only draw down, is that staff are trained to use delaying tactics when y...ou try to opt out of gym memberships so you gotta call multiples times and be a pest. Peak hour can get a little cramped, but that's the case with most gyms unless you opt for a premium gym with $$$ memberships. Overall, probably the most reliable gym, with hands-off staff and a great environment for a gym regular who just wants to get in and out.
Tahmoor Anytime Fitness. Promised the world on sign on heard nothing until they wanted money. Harassed by phone, email, text debt collectors for $30! PT is a joke he wanted over $100 for 'nutritional advice'. RIP off merchants and scammers. Disgusting.
Bad costumer service
Every time I tried to talk with their staff about a problem I had with my credit card and fees they asked me to go there tomorrow, they are basically small the time okn their phone or chatting with girls at the gym
If I could give no stars I would
The lock in contract is a joke, its basically selling your sole to the devil. The staff are illmannered and rude. And the equipment is always broken.
Been to 7 different Anytime Fitness's as I travel a lot for work and they are all the same.
- Anytime Fitness NSW
- Verified customer
I joined and foolishly accepted a contacted for 18 months at a slightly discounted price. What really upset me was that at the end of my contract when I contacted them to cancell my membership I was charged an additional months membership for cancellation. They claimed it is in the contract. . Maybe it is .. but who reads the fine print of a gum membership contract? It really left a sour sour taste. Really a months cancellation fee..how they they justify that?
When I tried to discuss this issue with the gym owner I was accused of being rude . ...
Had a terrible experience with Anytime fitness Toongabbie.
I joined Anytime fitness Blacktown around 4-5 years ago. Recently (last couple of months) I started going to Toongabbie branch because I have changed my work. I received an email that since last couple of months you have started using Toongabbie branch your file is transferred to Toongabbie. However they changed my monthly payment and increased it. I requested that I will not use your branch but they said no this is as a part of policy and we have already transferred your file. Only way you can transfer back if you start using Blacktown but I w...ill not get my old rates back. This means you are stuck and can not do nothing. Helpless and frustrated that I felt. I requested that I joined long time ago and I am unaware of any such policy but manager was not willing to listen and kept repeating “policy and procedure”. No value of long term relationship. No customer focus views. When I said I will not continue and will need to terminate she gave me very cold reply “that’s your choice”. I felt frustrated that my routine was disturbed and more importantly helpless because no choice was given. Please be careful with your contract and specially with Anytimefitness Toongabbie.
Campbelltown anytime fitness the worst
To whom it may concern
I find it really wrong the customer service provided by campbelltown senior staff member she also quoted as she didnt care if i contacted head office as it will only come back to her anyway such a great ambassador or franchise to represent your brand.
I originally wanted to trial at the club but as the staff are so great at chasing money i got sucked into joining having my new twins then coming down with thyroid issues i was advised not to train.
Apart from the fact there is no room to use equipment as there is numbero...us people in the club i find it really poor that there is no consideration given to customers that is really poor customer service. I use to manage a quiet reputable gym in zetland and we always always put our customers first. Disgusted by your franchise your poor company must suffer due to her.
Questions & Answers
They have charged me a tailgate fee (without even an email or receipt) for someone who came into the club to MEET STAFF, then left on realising that staff were not there. I called the centre, they were very aggressive and rude, and the headoffice does not pick up. Apparently I was a criminal for breaking the law, and that was the fine for that. Anyone know how I can get it back?
Thanks. I cancelled my membership and enrolled with a local gym. Not the same equipment, but the staff are friendly and nice.
When I said that I was going to speak to head office, they responded offhandedly "good luck with that". After taking the matter right to the top, and complaining to their support line (for both of which I did not receive a reply), surprise, surprise the offhanded one calls and eats humble pie.... eventually I got the money back (and i mean eventually)
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.